Anchor in Merseyside | 6 Care Homes

Review of
Hurst Park Court
from J O (Daughter of Resident) published on 4 February 2026 Submitted via Website • Report

Overall Experience

would not recommend this care home for anyone with Alzheimer's or dementia. It appears only suitable for residents who are happy to sit quietly and watch TV.
As dementia progresses, the home seems to look for ways to remove residents rather than support them. This includes issuing eviction notices,

exaggerating incidents, and poor communication with families. I am aware of this happening to at least three residents.
My mum was served with an eviction notice due to end on CHRISTMAS DAY, later extended to 7 January, which was extremely distressing. Night staffing was inadequate, with only two staff covering the entire floor, and when my mum struggled to settle at night, she was treated as a problem rather than someone needing care.
The care home manager showed no empathy or support and refused to rearrange meetings despite my role as my mum's RPR (DoLS). On the day we removed my mum, her belongings were left in bin bags by the main door, how degrading for my 80 year old Mum ! STAY CLEAR

Reply from Karen Garner, Manager at Hurst Park CourtThank you for your review. The health and wellbeing of our residents is always our primary concern. We are aware of these matters, which you've raised with us directly, and can reassure you we are carrying out a full investigation.

We will provide you with a detailed response once our investigation is complete, in line with our procedure. If you need to contact us in the meantime, Customer Relations can be reached at customer.relations@anchor.org.uk or 0345 602 5516.

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Review of
Thomas Henshaw Court
from Jane L (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

I find Thomas Henshaw Court to be a warm, cosy, comfortable residence. The flat my mum lives in is self contained, spacious & clean I have never found another residence to compare with what is offered here. Staff are wonderful, friendly & light hearted. Nothing is too much trouble. Mum is encouraged

to go down & mix with her fellow residents but if she prefers, can stay in her room & has food brought to her. I feel I can leave her here knowing she is safe & well looked after, with dignity.

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Review of
Upton Grange
from Diane M (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Outstanding care from day 1. Every person here has ensured my fathers neds are met. Nothing is too much trouble. Above and beyond. Particular thanks to Julie the manager and Gabby. Feels so good to know we have made the right choice. Room is lovely and everything we had asked for has been done, with

a smile.

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Review of
Sandstones
from Kerri W (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

I had a good vibe from this care home from the first time I came to look around for my Dad. The staff are wonderful and do everything to try and keep my dad safe, which is obviously very important to me.
My dad is very settled here, which says a lot about the care he receives.

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Review of
Birkenhead Court
from Claire A (Granddaughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

Our experience of Birkenhead Court is overwhelmingly positive. We have been able to relax knowing that my Grandma is safe, warm, well-fed, and cared for by genuine, caring people. The carers are all compassionate, approachable and doing the job for the right reasons.
Our requests are always handled

respectfully. We can visit anytime, and my Grandma always looks clean and presentable.
The home itself is spotless, smells clean, and the rooms are always immaculate and tidy. The beds are changed very frequently, and all of my Grandma's laundry is clean and fresh.
The management is approachable and knowledgeable, nothing is too much trouble, and we have always been able to contact them to check on my Grandma.
The biggest challenge is seeing your loved one decline, but it's slightly easier knowing she is in safe hands in a loving care home like Birkenhead Court.

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Review of
Thomas Henshaw Court
from K A (Niece of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

My uncle came to live at Thomas Henshaw Court in 2022, he has the best facilities at the home with own kitchen, bathroom and bedroom/sitting room, the care team are excellent and provide around the clock care to him. Management team are visible in the home and always make themselves available when needed.

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Review of
Thomas Henshaw Court
from D A (Niece of Resident) published on 16 January 2026 Submitted via Postal Card • Report

Overall Experience

My uncle Ken has been at Thomas Henshaw nearl 2 years now, I come visit every often due to my own health etc. when I do visit I see the care my uncle recieves is second to none. Nothing is to much for the staff, they always keep him topped up with his favourite snacks. Thank you all at Thomas Henshaw,

you have become family.

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Review of
Upton Grange
from Carol M (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

A very clean well run establishment. The staff are professional and caring. Our mother was frail and under weight when she arrived at Upton Grange, after spending 7 weeks in hospital. She us gaining weight steadily. Other residents have told me they l've being there, the food is excellent and they are

well cared for. I can second that, This is a home from home for the residents and our mum. We are happy they were able to accommodate her.

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Review of
Upton Grange
from Carol M (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum became a resident in Upton Grange in August and due to the care and kindness settled in really well.
There is always activities taking place by lovely staff, lots of patience and attention to needs.
When mum became very poorly; the care was exceptional - the family could not have asked for more.

Very professional prompt and understanding.

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Review of
Hurst Park Court
from David M (Son of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

Please dont send your loved one to Hurst Park. Dont be fooled by the lovely decor. This care home is notorious for when your loved one becomes a little troublesome ( they have dementia) they do all they can to have them moved. They have just evicted my 80 year old elderly mum 2 days before Christmas,

that tells you all you need to know. They dont know the meaning of the word care. They are currently under new management who tried to stir trouble between siblings. They ring u in the middle of the night saying your loved one wont go to bed, but once you arrive af 1am there are no bed sheets on their bed and your loved one has bruises on her wrists. I could go on and on, but dont say youve not been warned. Think really hard before you decide to leave your loved one here.

Reply from Karen Garner, Manager at Hurst Park CourtThank you for your review. The health and wellbeing of our residents is always our primary concern. When we can no longer meet a resident's care needs, we involve all appropriate external organisations and loved ones to arrange this and ensure a smooth transition for our resident. Please contact us directly to discuss the matter further on 0345 602 5516 or customer.relations@anchor.org.uk.

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Review of
Hurst Park Court
from Yvonne B (Daughter of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

From our first contact with Hurst Park, we were met with professionalism, care and respect. The moving-in process was swift and full of the love that we always feel when we visit Mum. She receives the best care each and every day and night - we know this from our numerous visits at any time, unannounced

and from the relaxed smile on Mum's face. The whole building is spotless, food is excellent, and the staff, we feel, are quickly becoming friends. Mum enjoys her new home at Hurst Park, and I would recommend it to everyone. Thank you.

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Review of
Upton Grange
from Linda B (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

My mother celebrated a significant birthday which the care home went above and beyond in providing a celebratory tea for all the residents (and family members) and a superb entertainer. The staff were absolutely brilliant. They always are. They made her day very special from start to finish.
The

care they show and how they look after my mother is a joy. Could not be bettered.

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Review of
Sandstones
from P W (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

Our family had to move dad into Sandstones in October. It's such a lovely environment for him to be in with his own room and communal lounge. It's clean, well-kept and improving with new floors going in. The staff are all lovely, kin and patient with visitors and residents. They take note of each individual's

needs, likes and dislikes, which can't be easy! There is an endless supply of food, plenty of snacks in between meals which dad enjoys! There are plenty of activities through dad isn't too involved, it's good to see others enjoying themselves. Dad is settling in, which is such a comfort to his family. Thank you to all you lovely, hard-working carers.

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Review of
Sandstones
from Helen C (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

My dad is a resident, and the care and kindness he receives from the staff/carers is fantastic. Recently, he was poorly, but I was confident that they would take care of him like I would. That is the best praise I can give. He is happy, content, and most importantly, safe, and as a family, we are grateful

for the care he receives.

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Review of
Hurst Park Court
from Gill S (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

After a difficult search to find a care home suitable for my wonderful mum, we were lucky enough to find a availability at Hurst Park Court. She has been there since November and I couldn't be more pleased with the care she is given. The staff are wonderful, kind and caring. The facilities are well

maintained and clean. There are plenty of activities for mum to enjoy, especially around Christmas time.
I am very happy entrusting mum's care to the staff and management at Hurst Park.

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Review of
Thomas Henshaw Court
from E M (Daughter of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

Thomas Henshaw Court have been fantastic at looking after mother after a very difficult couple of months for her. Initially very resistant to going into care she now regularly joins in with the many activities on offer and nothing seem too much trouble for the staff. All staff members are caring and

always cheery, with enormous patience and kindness. We could not be happier with the care that mum is receiving.

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Review of
Birkenhead Court
from L D (Daughter of Resident) published on 19 December 2025 Submitted via Website • Report

Overall Experience

All the staff at Birkenhead Court were kind, compassionate and understanding. The atmosphere in the home is extremely friendly and welcoming and all residents are treated as individuals and our care provided in small groups on each floor.
Thank you all for your kindness and support to me and mum during

a difficult time.

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Review of
Upton Grange
from Debra M (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Dads been in Upton Grange for 2 years now. He calls it home. He wants home for meals when he's taken out. The staff are amazing. Well done to Julie and all the girls for making this a wonderful place to live. Mark, the handyman, keeps the place fresh, clean and the gardens lovely. The ladies who

do the cleaning and washing are very approachable and very friendly. Can't fault any of it. Nothing is to much trouble and nothing is unapproachable. Thank you for making my Dad a happy man

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Review of
Heyberry House
from Stephanie H (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

We were very fortunate to have found Heyberry house for mum.She had numerous falls and a few hospital stays, and she came to the home in September. Sam and her team have been nothing but amazing at making her feel at home and reassuring her.Mum has settled in really well and all the carers are fantastic

with her .She enjoys the food too-especially the puddings They also keep them busy with various activities -and she has become quite a champ at dominoes. Knowing mum is safe and happy in such a great environment is a huge relief.Thanks to Sam & all x

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Review of
Hurst Park Court
from James L (Son of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

My mum has lived at Hurst Park Court for 4 months and settled in so well. All the staff are positive and friendly and hardworking. The place is clean and I am made aware of anything relevant relating to my mum's care. Would recommend. Samantha has been particularly helpful and supportive.

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Care Homes Owned by Anchor in Merseyside

Anchor Locations in Merseyside (6)

Anchor Reviews in Merseyside (472)

Hurst Park Court

Thomas Henshaw Court

Upton Grange

Sandstones

Birkenhead Court

Thomas Henshaw Court

Thomas Henshaw Court

Upton Grange

Upton Grange

Hurst Park Court

Hurst Park Court

Upton Grange

Sandstones

Sandstones

Hurst Park Court

Thomas Henshaw Court

Birkenhead Court

Upton Grange

Heyberry House

Hurst Park Court

Awards / Recognitions (11)

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