Care Homes Owned by Anchor in Merseyside

My mum was transferred from another care home to Heyberry House this week with the help of Emily. It has been a traumatic experience for our mum from 3 months in hospital & to a home that didn't suit her needs. We as a family have now found the right place for her & i personally feel i can now relax knowing she is safe & will be well cared for. Thank you so much Emily for your patience & understanding & putting up with my many manic phone calls to you to help secure a place for her. You have a great team behind you & i now for the first time feel calm & comfortable when visiting her.

my dad arrived here November 25, the first time I visited him I was really upset at seeing him here, I was expecting him to be coming home by Christmas, that was not to be, over time I realise my dad is better off here getting 24 hour care that I cannot provide, all staff are friendly and know all residents well, they know all family members by name too. Up to now I have been to two garden parties which my dad enjoyed.

My mum recently moved from respite care into a long term stay at Upton Grange, and the experience has been outstanding. The staff are excellent - warm, engaging, and genuinely empathetic. It's clear they take real pride in the care they provide and build meaningful connections with the residents. Upton Grange itself is bright, clean, and welcoming, and Mum's room is always well looked after. The food is very good, and it's been wonderful to see Mum putting on weight and enjoying her meals again. One thing that truly sets Upton Grange apart is how the team also treat my Dad when he visits. They look after him with the same kindness and respect they show Mum, which means a great deal to us as a family. Any questions or concerns are responded to quickly and thoughtfully, and we feel completely safe in the knowledge that Mum is being cared for and very well looked after. We're incredibly grateful for the compassion and support shown every day.

My mum who has Alzheimer's moved into Thomas Henshaw court a few days ago so early days but from the moment she arrived I can't praise the staff enough. Each and every one of them has welcomed her with open arms, full of smiles and ready to help with anything. Her room is lovely and spacious with great views outside and she has a little lounge area and kitchen of her own for if she wants to be alone. Lots of activities going on and there is a large garden areas with chickens!!

It means the world to me knowing that she is being looked after so well.

My mother is very well looked after which makes it easier for me to fill another role in my life 'being a grandparent'. It is also great that there is a weekly GP visit as there ahs just been a chest infection and antibiotics have been administered. The staff are very friendly and I trust them.

All the staff are very professional and caring.

We have been very pleased with how well Wendy has settled in to her new care home. All the staff have been very friendly/helpful in allowing her to settle in. She is gradually making friends with the existing residents and enjoying her new 'home'.

Staff are so friendly & welcoming. They have not only helped & supported my mum settling in quickly, but they also supported us as a family to navigate things practically & emotionally. Thank you so much. Mum has settled in really quickly & she appreciated so much the effort staff put in to making Upton Grange feel like home, especially with her garden area. Thank you for everything.

Mum aged 91 (a reluctant resident at first) has settled very well into her new surroundings. This has been largely due to the emathetic, friendly, efficient and experienced staff. As a family we have been hugely impressed with level of care and communication.

My mother has been a resident for 2 years now and is well looked after and cared for. The home is both local and accessible for my brother and I we visit regularly and maintain good communication and relationship with staff and management.

Her 90th birthday was very special as we had family in the conservatory and the chefs at Heyberry made my mum a cake, to be shared with everyone living and working there. Since then her mobility has seriously reduced, but my mum continues to receive the highest quality of care. Thank you all

My brother has now lived at Thomas Henshaw Court for many years, he considers it his home and the staff are like his extended family. We are very grateful to know he is safe and has all the support he needs.

My husband is resident and is very well looked after, content and secure.

So glad we placed dad in your care we honestly could not of asked for anywhere better we knew he was in an excellent place from day one such lovely surroundings and the staff are all angels who sprinkle their magic everyday nothing was too much trouble for any of them we cannot find enough words to praise the care dad received and we will be forever grateful for that support even down to attending dads funeral was made extra special just to have the staff in attendance on the day such wonderful people we will be forever in your debt thanking you all so so much much love and respect Fred and Pauline.

Well done all.

I have also seen lots of changes in management, but hopefully, Sarah is here to stay.

Residents and always appears well cared for. The food always looks appealing - I would like to go for breakfast!

All staff are professional and provide a caring environment that strives to encourage as much independence as possible. Individual needs are catered for and a home from home environment and atmosphere is apparent throughout the home.

Every time I walk out of Thomas Henshaw I think how lucky I am that my precious mum is in the right place.