Anchor in Merseyside | 6 Care Homes

Review of
Upton Grange
from Cathy F (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum has recently moved into Upton Grange and is settling in well. She has been welcomed so warmly by all members of the staff. They have all shown such kindness and empathy to mum and are willing to help her with any of our needs as well as mums. She always looks well cared for and her room is spotless.

Mum is always been to get back to the home for her meals if we have taken her out anywhere. It's lovely to see and such she is getting in to Upton Grange so quickly. Thank you.

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Review of
Upton Grange
from Lesley-Anne W (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

I will be forever grateful to the manager and deputy manager for their guidance, warmth and professionalism when it came to finding somewhere for mum. From first enquiry I knew I was in safe hands. The atmosphere at Upton Grange is like a warm hug as soon as you step inside. Superb staff throughout,

every visit it feels like one big happy family. I leave knowing Mum is happy, safe and secure. Speaking to other families, they all resonate the same "wouldn't leave our loved one anywhere else". Upton Grange was a beacon of light at a dark time.

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Review of
Hurst Park Court
from Helen D (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

After looking after my mum at home for 3 years her mixed dementia has got worse and my dad who is 80 was struggling to cope. Mum has been at Hurst park for 5 weeks now and is loving being there. The home is lovely, modern and clean. The staff are wonderful. Mum hasn't asked to come home once. She enjoys

the activities and company of the residents. I Cant thank the staff enough. Thank you

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Review of
Birkenhead Court
from Gary H (Son of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

Birkenhead Court Care Home is truly exceptional. My mother has been living here for over two years, and the care she receives is consistently outstanding. The staff are kind, professional, and genuinely committed to the wellbeing and happiness of every resident.
The home offers a fantastic range of

activities that keep residents engaged and stimulated. There are daily events, craft sessions, and exercise activities, along with visits from singers and entertainers. Theme days bring fun and variety, and organised day trips provide residents with opportunities to get out and enjoy new experiences. My mother especially loves the themed afternoons and the entertainers, which she always joins in with a song or a little dance.
The environment is welcoming, safe, and homely, and communication with families is excellent. I have complete confidence that Mum is in the best possible hands. I would wholeheartedly recommend Birkenhead Court to anyone seeking exceptional care for their loved ones.

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Review of
Upton Grange
from Jan O (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

During an extended stay in hospital it became clear that our Mum would no longer be able to live independently. My sister and I had no idea what to do for the best but on a friend's recommendation, we called at Upton Grange in the hope of a little guidance, if nothing else. We were totally unprepared

for the superb support that we received on that day which subsequently led to Mum moving into the most welcoming family environment. After 93 years of total independence, we fully expected a lengthy period of adjustment however the friendliness and professionalism of the whole team means that Mum (and we) now see ourselves as part of the family. The expertise and good humour of every member of the team from carers, cleaners, cooks, team leaders and management contribute to this home-from-home atmosphere. We are grateful that Mum is in the care of these very special people.

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Review of
Heyberry House
from E B (Ex Family Member) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

Service satisfactory.
Slow response to access when visiting.

Reply from Samantha Armstrong, Manager at Heyberry House

Thank you for taking the time to review Heyberry House. The safety of our residents and colleagues is our priority, so our main door remains secure and requires a colleague to open this for visitors.…read more

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Review of
Upton Grange
from J W (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

The kindness and care shown to my mum whilst she settled in was excellent, and continues to this day.
Upton Grange is a lovely, modern, spotlessly clean and nicely decorated care home.
The staff are confident in their role as carers, with lots of humour. There is a happy environment amongst all

the staff. Management is very approachable and supportive - nothing is too much trouble. Our family feel very fortunate to have found an exemplary care home for our mum.

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Review of
Heyberry House
from V C (Husband of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Having my husband in respite at Heyberry House over a number of times since 2022, I find everything there is excellent. All staff, from the manager, carers, kitchen and cleaners, to be very helpful in all ways. Would certainly recommend your home to anyone who is looking for permanent/respite accommodation.

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Review of
Heyberry House
from Deborah S (Daughter-in-law of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My mum is 98 and went into Heyberry house for her 1st Respite care in june 2025. we were very worried that she would hate being in a care environment and even put plans in place for her to go home if she wanted to. We had no need to worry as she loved her time there and extended her respite from 2 to

4 weeks following which, she became a permanent resident. The room she had was lovely, the food was freshly prepared and nutritious and the love and care she received was second to none. The staff deserve a special mention as they really do care about the residents and go out of their way to make every day special. Unfortunately mums care needs changed and she has had to go into nursing care which Heyberry house couldn't accommodate. Mum still talks very fondly of her stay there and the lovely people she met. we can't thank you enough.

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Review of
Heyberry House
from T G (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My dad had to be urgently placed at Heyberry in June, following closure of the previous home he was residing at.
The staff had to settle in a number of patients at the same time and they did this with kindness and compassionate throughout. They not only helped dad settle in but we're a huge source

of support for both myself and my sister, having only recently moved him from his family home in April we were both extremely anxious and the staff made us feel cared for and listened to.
The team at Heyberry work extremely hard to make it a home for all the residents and their families.
Being a nurse with over 20 years experience of caring for people I can say that the team at Heyberry, from the kitchen to staff to the management team have always been friendly and approachable and always willing to do the best they can to accommodate dads needs. There has been ongoing work at heyberry and again the team have limited the disruption to the residents. Keep doing what you're doing team xx

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Review of
Heyberry House
from Jan O (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Heyberry House provided short respite care for our Mum whilst she was waiting her permanent move into Upton Grange. This was our first experience of residential care and we could not have asked for anything better. Mum was instantly treated as 'one of the family' with every member of the team helping

her to settle through, what was for her, a very unsettling time. This was also true for us, the family members. The care, attention to every detail, the food and the location were all first class

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Review of
Upton Grange
from Lyn M (Relative of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Both my mother and Aunt are residents at Upton Grange. They are cared for with kindness, patience, humour and most importantly with skills.
All staff at all levels work as a team, all aware of the residents needs and personalities. They are equally supportive of families and often spend time making

sure we are ok.

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Review of
Upton Grange
from Ruth C (Wife of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband was happy at Upton Grange - though he won't admit it! He already knew someone in there and made a friend while there, who he hopes to visit! The only criticism he had was the lack of activities, whilst I was visiting with our daughter, a carer suggested some exercises which my husband would

have enjoyed, as he needs to move about, but this was cried off by some dominant ladies and they settled for hangman on a whiteboard, could Upton Grange have a specialist activity person say a couple of times per week?

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased that you rate our care/ support as excellent. We take on board your comments around activities, where it can be difficult to…read more

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Review of
Upton Grange
from Stephen M (Son-in-law of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum-in-law is 95 years old. She's loved and cared for by us, her immediate family. She moved into Upton Grange in May, after several visits for respite care. It took a little while to settle. She did settle. She has friends. The staff are wonderful, they pay attention to detail, clean, caring and

above all, kind. Not only has she settled, but it's true that my wife and I have realised how much it's meant to our lives too. We visit every day and are greeted by the staff. The atmosphere is warm and welcoming. She enjoys the staff/team, banter, the food and the activities. As professionals in social care, my wife and I have always been wary of this period of our lives. Thank you all for putting our minds at rest and caring so wonderfully. Thank you.

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Review of
Birkenhead Court
from Peter L (Son of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

After looking at a lot if care homes, we chose Birkenhead Court for our Mum. We never regretted that choice. The home is well maintained and clean with lovely rooms. The food is great and there are lots of activities for the residents, including outings, singers and dancing. It has a cinema, sweet shop

and non-alcoholic bar for the residents.
All this means nothing without the superb care workers who cared for our mum for the last 10 years of her life. They are a credit to the home and their vocation, we can't praise them highly enough. Mum was treated like one of an extended family and really enjoyed her life there.
If you are looking for a care home for your loved one, look no further than Birkenhead Court.

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Review of
Upton Grange
from Elyssa B (Granddaughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

Went to visit my grandmother and was welcomed at the front door, the staff are all really kind and friendly!

They offer plenty of facilities and the rooms are well looked after. Overall a really good environment!!

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Review of
Upton Grange
from S P (Stepdaughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

A lot of care and compassion was shown to my step mother, who at times could have challenging behaviour . Caregivers, listened to concerns and acted on them in order to help her settle into an environment that she struggled to come to terms with.

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Review of
Thomas Henshaw Court
from L D (Sister of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

My sister (97) is very happy at the above. She is extremely well cared for. Loves all the staff and carers. Also she still has good eyesight, speech, so in encouraged by the staff to join in things. Altogether we couldn't have found a better home. I am her P.A.O so wanted the best. She fully agrees

with this.

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Review of
Sandstones
from Christine H (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

What can I say about Sandstones, the staff are all brilliant, they go out of their way to make residents and family feel at home and safe. Everyone is treated individually and with respect. Staff know residents' preferences and dislikes, they are always upbeat, professional and caring. The staff appear

happy and comfortable in their roles, this I think is due to approachable and professional management. Well done Anchor you have an amazing team at Sandstones.

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Review of
Upton Grange
from Y H (Friend of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

I find Upton Grange one of the friendliest care homes I have visited. Nothing is any trouble and the staff go out of their way to make residents comfortable and happy. The office staff always welcome you and are ready to listen if something needs doing. The food is always lovely and plentiful. Everywhere

is clean and well maintained. I witnessed a beautiful moment yesterday, a carer was asking a resident if they would like a cuddle, it brought tears to my eyes, as I passed the room.

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Care Homes Owned by Anchor in Merseyside

Anchor Locations in Merseyside (6)

Anchor Reviews in Merseyside (452)

Upton Grange

Upton Grange

Hurst Park Court

Birkenhead Court

Upton Grange

Heyberry House

Upton Grange

Heyberry House

Heyberry House

Heyberry House

Heyberry House

Upton Grange

Upton Grange

Upton Grange

Birkenhead Court

Upton Grange

Upton Grange

Thomas Henshaw Court

Sandstones

Upton Grange

Awards / Recognitions (11)

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