Care Homes Owned by Anchor in Merseyside

I was visting my elderly mother in Respite for 2 weeks First impressions were very good, staff so friendly and helpful nothing to much trouble to make my mothers stay enjoyable. Food excellent as was the choice of menu. very clean and room service regular every day. overall top quality and would highly recommend!

My dad was a resident in Birkenhead Court for 14 months and was well cared for during his stay . Staff are attentive and do lots of activities with the residents which helps with mental stimulation. The home is bright and welcoming and there is access to the gardens during the summer months. I would recommend this home to anyone looking for residential care for their loved ones.

My mother was in respite care for 17 days. My two brothers visited each day, they praised the whole experience. The carers went above and beyond, mum bonded with every carer. Mum enjoyed all the food, not one complaint. She also enjoyed all activities at 95 years old, that is amazing. Everywhere was immaculate thoroughly cleaned every day. Mum would definitely stay here again.

We are reassured that mum is being given a high standard of care and is valued and treated as an individual.

Mum has not long moved over from another care facility and this is so fair ahead.. I feel like the staff are really caring, approachable and kind, what mum needs. It's been a really hard few years and I can honestly say this is the safest I have felt mum is with mum being looked after by someone other than myself after getting her diagnosis. Thank you again to the whole team who support myself and other families, means a lot through these hard times.

We live in the USA and came to the U.K to visit my sister and from the minute we walked into Sandstone I was impressed, with the staff and how well my sister was being treated it gave me peace of mind that Annie was in good hands. Thank you all for being there.

This is an excellent care home with great activities that staff make so much fun, always finding time to sit and chat with the residents. Every effort goes into Upton Grange to ensure the best care is given at all times, when I visit every member of staff from management to house keeping makes me feel so welcome. The place is pristine and very comfortable. I have made the best choice for my mum she is so happy here.

Karen P.

My mum moved to Hurst Park Court in August after being in her previous care home for a number of years. As a family, making such a change was something we were understandably anxious about.

From the very beginning, the team at Hurst Park have been incredibly welcoming, kind and reassuring, both to Mum and to us as a family. They took time to get to know her as a person, understand her history and what she enjoys, and helped make what could have been a very difficult transition remarkably smooth.

Most importantly, we have seen Mum happy and settled. Seeing her laughing, joking, enjoying music and engaging with the people around her has been wonderful and gave us enormous reassurance that we had made the right decision.

Communication with the family has been excellent and there is a genuinely warm and caring atmosphere whenever we visit. We are extremely grateful to everyone who has helped Mum settle into her new home and for the kindness and she continues to receive.

The staff were so kind and caring. She wont hesitate to go to Sandstones again, should the need arise

Our first impressions of the home are great, the staff are all friendly and are really good with the residents. The facilities in the home are of a good standard and the entertainment is also of a good standard. The staff have made every effort to make mums transition in to the facility as smooth as possible, for the most part mum seems happy to be there to the best of our knowledge, she is always smiling and happy when we come to visit.

Our 94 yr old Mother has been a resident for a little over two months and in that period she has come on in leaps and bounds after a very traumatic experience in another non Anchor facility. The Manager and her team are professional, happy, and certainly know their "onions". We as a family have been welcomed into the Birkenhead Court home by everyone we've met. Mum is settled more than we could have imagined and in a very short time period. I would recommend Birkenhead to anyone looking for a place for their loved one without any hesitation.

My mum is very articulate and enjoys activities/stimulation it is important that a structure of activity is provided regularly. She enjoys the activities at Sandstones

It was a difficult decision for my sister and me to move Mum from her home but she needed more care. Thomas Henshaw was the best home we had seen and came with many recommendations including from the ambulance man who cared for Mum after a fall!

From the moment Mum arrived she was treated so well. The staff are friendly the environment is welcoming and gently buzzing and the sense of community is very evident.

Mum went straight into the bright dining room while we got her room ready. After lunch she had her hair done and arrived at her new room feeling great. Any settling in issues we have had have been listened to and dealt with quickly and the team at Thomas Henshaw have really taken the time to get to know Mum.

She does miss home and is a little confused but she is so much better at Thomas Henshaw living in a caring, happy community with excellent facilities and daily activities, than she was sitting on her own most days.

Thank you to the fantastic team.

Mum has a lovely bedroom and enjoys spending time in the lounge and the dining room where the excellent food is the highlight of her day. It is a joy to be able to spend quality time with Mum and the team, who feel very much like part of the family.

My mum was transferred from another care home to Heyberry House this week with the help of Emily. It has been a traumatic experience for our mum from 3 months in hospital & to a home that didn't suit her needs. We as a family have now found the right place for her & i personally feel i can now relax knowing she is safe & will be well cared for. Thank you so much Emily for your patience & understanding & putting up with my many manic phone calls to you to help secure a place for her. You have a great team behind you & i now for the first time feel calm & comfortable when visiting her.

my dad arrived here November 25, the first time I visited him I was really upset at seeing him here, I was expecting him to be coming home by Christmas, that was not to be, over time I realise my dad is better off here getting 24 hour care that I cannot provide, all staff are friendly and know all residents well, they know all family members by name too. Up to now I have been to two garden parties which my dad enjoyed.

My mum recently moved from respite care into a long term stay at Upton Grange, and the experience has been outstanding. The staff are excellent - warm, engaging, and genuinely empathetic. It's clear they take real pride in the care they provide and build meaningful connections with the residents. Upton Grange itself is bright, clean, and welcoming, and Mum's room is always well looked after. The food is very good, and it's been wonderful to see Mum putting on weight and enjoying her meals again. One thing that truly sets Upton Grange apart is how the team also treat my Dad when he visits. They look after him with the same kindness and respect they show Mum, which means a great deal to us as a family. Any questions or concerns are responded to quickly and thoughtfully, and we feel completely safe in the knowledge that Mum is being cared for and very well looked after. We're incredibly grateful for the compassion and support shown every day.

My mum who has Alzheimer's moved into Thomas Henshaw court a few days ago so early days but from the moment she arrived I can't praise the staff enough. Each and every one of them has welcomed her with open arms, full of smiles and ready to help with anything. Her room is lovely and spacious with great views outside and she has a little lounge area and kitchen of her own for if she wants to be alone. Lots of activities going on and there is a large garden areas with chickens!!

It means the world to me knowing that she is being looked after so well.