Anchor in Staffordshire | 4 Care Homes

Review of
Chesterton Lodge
from Olwyn F (Friend of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

We had been looking after our dear friend but his dementia was becoming unmanageable He had previously had a period of respite at Chesterton Lodge and we were very impressed with the level of care he received We were very relieved to receive confirmation that his permanent residency had been approved

Staff are friendly and very helpful and our friend is very happy there

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Review of
Park Hall
from Janet B (Daughter of Resident) published on 16 July 2025

Submitted via Website • Report

Overall Experience

My Mum was a resident at Park Hall for nearly 4 years. During that time she was happy and well cared for at all times. As a family, we were always made welcome no matter what time of day we visited, and we got to know the Carers and Management on a personal basis, and they us. All residents are treated

with dignity, and the staff quickly learn each residents individual little ways.
Sadly, my Mum's health suddenly declined recently, and she had to receive "end of life" care. This care was given by the most wonderful staff at Park Hall. Each and every member of the team showed care, respect and love to Mum, and each one of us. To say they excelled in this care is an understatement. We are so very grateful that Mum did not spend her last days in hospital. She got to stay in a room that she knew and loved, surrounded by her family that could come and go, day and night . Whilst being cared for by people who really knew her , and always spoke her name while attending to her.

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Review of
The Cedars
from Marvin C (Son-in-law of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

All aspects at the Cedars are more than satisfactory. Staff are very approachable and friendly. Entertainment is good. We feel that my mother-in-law is very well cared for at The Cedars.

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Review of
The Cedars
from Jayne A (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

The Cedars continues to provide a safe and caring environment which meets all of my mum's needs. I am kept well informed of any changes in her physical and mental health, with staff always helpful and friendly. A lovely, homely environment with lots of entertainment, which my mum enjoys, and I am always

invited to.

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Review of
The Cedars
from Paul R (Son-in-law of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very caring. Mum-in-law seems happy.

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Review of
The Cedars
from Enid N (Sister of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

My sister and my brother-in-law are in a lovely place here, and such a happy place. They are very well looked after indeed and couldn't be in a better place. I enjoyed the singer who was performing all the pop songs from yesteryear.

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Review of
The Cedars
from Yvonne V (Friend of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

Most of the time, she is happy and content. Mostly sits in the lounge but then wants to go in room until we leave, then she goes back into the lounge.

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Review of
The Cedars
from S R (Daughter of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff very caring and helpful, always kept informed re my mum and her care.

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Review of
Park Hall
from Wendy M (Daughter of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Park Hall for nearly four years. She is very happy there and is well cared for. All of the staff are professional and treat the residents with dignity. My mum is treated as an individual and the staff know her well. The manager along with the rest of the management team,

is excellent in overseeing my mum's care and supporting us as a family.

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Review of
Maple Tree Court
from John F (Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

I have been a resident at Maple Tree Court since December 2024 and the standard of care is excellent. The staff are outstanding and professional and the facilities are superb. I am on a vegetarian diet and the chefs have worked very closely with me throughout. Maple Tree Court is truly excellent.

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Review of
Chesterton Lodge
from D D (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum became a resident in May 2024 and we have been really pleased with the care she has received. The staff are all very friendly and professional and always treat mum with dignity and respect. Many of the staff also show mum love, which is greatly appreciated. We are always kept up to date with all

elements of mum's care and any communication is very prompt. The home is very clean, every time we visit cleaning of the rooms is taking place. Mum has settled very well and always has a big smile for the staff, which tells us all we need to know thank you for your care of mum.

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Review of
Chesterton Lodge
from Martyn S (Son of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

A friendly and respectful atmosphere.
Attentive and helpful staff.
My Mum seems very happy with all the activities, always clean and well dressed.
Personally, I am very pleased with the attention and care she gets.

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Review of
The Cedars
from Susan C (Daughter of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff friendly and they look after every resident at the home. Home-cooked food very tasty. Lovely activities are booked for entertainment. The new activity room opened by the Lord Mayoress is a great idea. Also any problem or concern, I go and see the management, and it all gets sorted straight

away.

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Review of
Maple Tree Court
from J W (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been resident at Maple Tree for nearly 2 years. We have always found the care and support given by the staff to be excellent. We know if we have any concerns or any issues we can contact them to discuss. We feel mum is well looked after and she is in a safe environment.

Reply from Natalie Boden, Manager at Maple Tree Court

Thank you for taking the time to review Maple Tree Court and we are pleased that you rate our care/ support as excellent. We're glad you are happy with Maple Tree Court, where I'm always happy to discuss feedback to ensure that care and all aspects of day to day life are to the satisfaction of our residents and their loved ones.

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Review of
The Cedars
from L Q (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

The Cedars is a lovely, friendly care home with homely decor. The staff are very welcoming and helpful. I am contacted immediately with any concerns or queries regarding my mum's care needs. I feel that Mum is well looked after and is in safe hands.

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Review of
Maple Tree Court
from Colin M (Son of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

This home is outstanding in its care to resident and there family's . From the moment you walk in to the home you are greeted with a smile and friendly staff. Mum was happy hear and loved the homely environment, she loved her room which looked out on to the garden. Mum's health declined , the staff

always kept me updated and where always available to discuses her changing needs. Mum passed away at the end of January as a family it was a difficult time for us. But the staff were so kind and caring and gave us as a family the support we needed. The care they gave my mum is a credit to how the home is managed. The home manager and senior care staff were always there to support us as a family. The care staff always greeted us with a smile and All staff work well together and go out of there way in all they do.
What I will always remember is mum saying I love living hear, this was important to me knowing she was happy in her environment. I would highly recommend this home.

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Review of
Maple Tree Court
from L H (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

An excellent care home. Staff are obviously recruited extremely well, all demonstrating bespoke care for each individual resident. They take the time to get to know their clients + their families. Communication is excellent about all situations + they are pro-active regarding medical needs. The atmosphere

in the home is lovely, food is good, plenty of organised activities. All staff are kind + have endless patience. Highly recommend.

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Review of
Park Hall
from K H (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

Dad has settled well in the care home. Management and staff make you feel welcome and give time to support any concerns. The care is outstanding, nothing is too much trouble however small it may be. Recently the home put on various activities to involve families and service users. Together we

were able to enjoy the Halloween party, Christmas Market and Masquerade Ball. I feel less anxious knowing dad is safe and happy in this establishment.

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Review of
Park Hall
from Sue B (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

It's almost a year since mum moved into Parkhall. From day one she's been cared for in a kind and dignified way and her needs perfectly met. Every staff member knows mum, her likes and dislikes and despite her increased confusion and anxiety know exactly how to manage her. Management always inform

us immediately with any issue and we feel confident to approach them at anytime. It's also lovely to see that despite their management duties they still take time to interact with residents. The events in the home are amazing and gives us such pleasure to see mum enjoying herself. The effort made by all staff is an absolute credit to the home. The weekly visits from medical staff has thrown up some unexpected issues but it's been so reassuring to see how well and quickly they have been acted on by staff. During a recent meeting with the manager it was clear how passionate she is about her residents needs being met throughout their life that remains. We are 100% happy with Parkhall

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Review of
Chesterton Lodge
from Gemma V (Granddaughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My grandma had been at Chesterton Lodge for a few years. Although I wasn't satisfied with the level of care she received over the past couple of years, when her health declined and she began her end-of-life journey, the staff truly shone. In particular, the senior care leader, along with certain carers

and several others whose names I can't recall, were incredible. They were extremely attentive to my grandma and our family. They even offered us a room opposite my grandma's so we could rest while we stayed with her around the clock during her final days. Although the staffing levels at night are concerning, with only four staff members for 60 residents, they still managed to take care of us, ensuring we were comfortable and taking the time to talk to us. Their genuine care was evident when my grandma passed away, and they were visibly upset. Thank you, team, for your kindness.

Reply from Sarah Lacey, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we pleased that you rate our care/ support as excellent. We appreciate your kind comments regarding our team and the end-of-life care provided to your Grandma, which I will pass on to our team. Once again please accept our condolences on the loss of your Grandma We're sorry to see that you're unhappy with our care, where the wellbeing and safety of our residents is always our priority. Our staffing is calculated using a dependency tool to ensure the best care is always provided where our night staffing ratio is higher than outlined.

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Care Homes Owned by Anchor in Staffordshire

Anchor Locations in Staffordshire (4)

Anchor Reviews in Staffordshire (280)

Chesterton Lodge

Park Hall

The Cedars

The Cedars

The Cedars

The Cedars

The Cedars

The Cedars

Park Hall

Maple Tree Court

Chesterton Lodge

Chesterton Lodge

The Cedars

Maple Tree Court

The Cedars

Maple Tree Court

Maple Tree Court

Park Hall

Park Hall

Chesterton Lodge

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