Anchor in North Yorkshire | 7 Care Homes

Review of
The Manor House Knaresborough
from Jean C (Resident) published on 27 August 2025

Submitted via Postal Card • Report

Overall Experience

I came into the Manor House on Monday February 17th 2025 for 2 weeks respite (after having visited other homes) I was made very welcome from day 1 as I found the people all very friendly and welcoming and making me feel very much at home. I gradually joined the various activities being held in the home

or out in the community. Went to the theatre and for a trip on a canal boat. Once they realised I had been teacher they persuaded me to read a book on our Teddy Bears picnic day's. Its 30 years since I retired!! I am now a permanent resident here.

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Review of
The Manor House Knaresborough
from K J (Son of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident for about 6 months currently, due to dementia. The staff helped her settle in very quickly and she much prefers her new home to living with me. She has had some recent health troubles that have resulted in short hospital stays. The support she and the family have been given

during these has been outstanding. They monitor her wellbeing closely, step in proactively to avoid or resolve problems, and keep the family updated on any developments.
On a day to day basis, the facilities, entertainment and food are all great. The staff are always very professional, caring and accommodating while also being happy to chat to or assist residents or visitors whenever the need arises. I have yet to find anyone working there who does not appear to have been trained to a very high level, literally all the staff are great to interact with.

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Review of
The Manor House Knaresborough
from Diana K (Daughter of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience

My mother has been resident at the Manor House for 2.5 years now.
She has always been treated with respect, her interests have been taken into account with regards to activities and she has always been well cared for by the entire range of staff.
The staff engage with family members well to ensure

that their loved ones have the best experience in what has become their new home.

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Review of
The Manor House Knaresborough
from Will M (Son of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience

Mum made Manor House her home from July 2018. Or should I say, the wonderful staff at MH made it Mum's home from the off. As a family we are indebted to all the staff at MH that have loved and cared for Mum. She was on the Chesters Dementia floor, but it was so noticeable when I took mum out for a walk

that most of the staff we saw on the ground floor on the way out would stop and say 'hello'. Lots of activities to keep residents stimulated. Kept clean and well maintained by the team and some very well fed and watered residents. Thank you all for everything you did for mum.

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Review of
The Mill House
from Carol S (Wife of Resident) published on 20 August 2025

Submitted via Website • Report

Overall Experience

My husband was assessed by The Mill House for respite care. I was very thorough in describing his needs and they were happy to accept him. He fell 16 times in the 2 weeks he was there. There was a lack of communication between the home and myself and between one shift and the next. Remembering that

my husband has Alzheimers and needs others to help him on and off the toilet, which they were aware of, I feel he should not have been accepted there. The staff were lovely with him, but his needs were not met. On coming home, he fell on the doorstep and is now in hospital. There is no duty manager on at night.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to leave areview. Providing the best care for residents is something we take very seriously. The matters raised have been fully investigated and responded to by the location team. Please get in touch with us directly if you would like to discuss anything further.

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Review of
Gills Top
from P H (Son of Resident) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the care and attention my mum is receiving. She is very happy and settled; she says it feels as though she belongs to a big family.

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Review of
The Mill House
from Gillian C (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

My mother moved in to The Mill House in September 2024 and we are really sad to have to move her into a nursing home due to her being diagnosed with a rare brain condition and her needs being out of the scope of what can be managed at the home.
Her time at the home has been a happy one, she settled

quickly and made many friends and enjoyed the varied range of activities on offer . The Mill House is a beautiful home which feels more like a lovely hotel and it is a pleasure to visit and spend time in lovely surroundings. The staff have truly gone above and beyond to adapt to mums ever changing symptoms and have done their very best to help her and us navigate a difficult time. The management have been outstanding in their support with the difficulties we have faced and their door has always been open .
We are sad she is having to move on but also grateful to the Mill House for their support. A beautiful home highly recommended .

Reply from Sharleen Polley, Home Manager at The Mill House

It was a pleasure to look after your mum during her time at The Mill House. Thank you for your lovely review, and for your specific comments directed at the team's care and responsiveness to your mum's needs. Your comments will be shared with the whole team.

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Review of
Borrage House
from Peter S (Son of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

Mum has now been at Borrage for over 3 years having moved up from London. A huge and potentially risky move for her, but it meant she would be nearer to both me and my sister. We needn't have worried, as from day one, the love, respect and care given to her by all the wonderful staff has been immense.

I have no doubt that her life (she's 94) has been extended because of that.

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Review of
Townend Close
from Janet E (Daughter of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been at Townend Close for three years. She is very happy here and well cared for, it give me complete piece of mind that she is safe and happy. There are lots of activities for her to do and she is always treated with dignity by all the staff.

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Review of
The Mill House
from Philippa G (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

Thank you!
Mill House is wonderful!
The staff are all so, so caring, patient and address every need. I will miss visiting my parents in there, nothing to Mill House is a problem. Really welcoming, lots of activities. Fabulous surroundings and comfort but what makes this place is the commitment of

the staff.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to leave us a lovely review as feedback is very important to us here at The Mill House. It was a pleasure to look after your parents during their stay. We are very proud of the care that we deliver here, I will pass your kind words to the team.

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Review of
Townend Close
from Christine E (Sister of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

Pleasant place. Friendly staff, very homely and clean. Good activities for the residents and nice surroundings. Can visit any time.

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Review of
The Mill House
from A J (Daughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

My very elderly mother came to The Mill House for respite care, but deteriorated and died a few days after coming.
The home is beautifully presented, but more importantly, the staff were all incredibly kind and caring. Altogether a first class experience.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for your lovely comments, its wonderful to know that you rate al aspects of care and service five stars. At The Mill House we pride ourselves on the quality of care that we deliver to our residents at all stages of their journey and also the relationships we build with their families. I'll pass on your comments to the wider team. Thanks again for taking the time to write a review.

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Review of
Firth House
from Amanda W (Daughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

Dad was admitted in February 2025 due to unforeseen circumstances. It was a very trying time for dad and myself as he was adamant that he would never go into care and was quite resistant with all the staff. All the staff were absolutely brilliant with him and his moods and behaviour they deserve a medal.

Now June he has settled and has started to join in the activities, something that I never thought I would see him do. Thanks to all the staff.

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Review of
Firth House
from Steven L (Son-in-law of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law looks amazing. Such a change. The best thing was to move him into Firth House. The home is amazing, excellent care, Excellent staff. He loves the activities, to see him so happy is such a relief. Senior staff are so wonderful and keep us informed of everything. 1st class home, one happy

family overall.

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Review of
Gills Top
from Janet S (Daughter of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been resident for nearly 2 year, in that time I have found the staff to helpful, courteous and interested in my mother's welfare. My mother continually tells me how good the food is! I am happy that my mother is settled and comfortable. When I visit there has never been anything untoward

i.e smell, or someone at the door asking to be taken home. The entertainment for the residents is varied and of interest to most and can be enjoyed by all if they want to participate.

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Review of
Borrage House
from J J (Daughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother was a resident here for 3 years and died here last April. She was cared for with love until the end and the staff were very supportive and she died peacefully and with dignity.

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Review of
Borrage House
from Peter G (Son of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

Mum moved into Borrage House 18 months ago.

From the very first day, she settled in and called it home. I truly believe this was down to the lovely, caring staff who treated her with such kindness, respect, and compassion. Time and again, she would say how wonderful everyone was and how well she

was looked after.

The atmosphere was always calm ,relaxed and so welcoming with plenty of activities to keep residents engaged if they wished.

Mum's time at Borrage House was safe, happy, and filled with comfort - in a place she was fortunate to call home.

Thank you,

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Review of
Firth House
from D L (Daughter of Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

MY mother lived at Firth House for 6 years. She suffered from ongoing dementia during this period, the experience that both my mother and myself was always super. I got to know the manager and the staff well and often shared a cup of tea during my visits. Prior to my mother moving into Firth House was

quite insular, bordering on anti-social, but thanks to the daily activities, she became more cheerful and socialised with other residents - thank you.

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Review of
Townend Close
from J T (Daughter of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

Fantastic home!
Staff are just amazing and so kind. We can not thank you all enough for your hard work. We have noticed many improvements over the past few years.
Thank you to the manager and the team at Town End Close.

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Review of
The Manor House Harrogate
from Clare I (Daughter-in-law of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

A lovely care home with a hotel feel. The experience from the first contact to my mother-in-law arriving has been perfect. The staff are really attentive and so far looking after her very well. She seems very happy to be here for her respite care
Would highly recommend to others, I'd stay here myself!

Reply from Rebecca Higginson, Regional Support Manager at The Manor House Harrogate

Thank you for leaving us a review. We are so pleased you have rated Overall Experience as Excellent. We have loved having your mother-in-law here with us at The Manor House Harrogate and it's great to see she has settled in so well. Myself and team are always on hand to answer any questions you may have, so please don't hesitate to reach out at any time. Thank you again for taking the time to leave us a review, we look forward to seeing you again soon!

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Care Homes Owned by Anchor in North Yorkshire

Anchor Locations in North Yorkshire (7)

Anchor Reviews in North Yorkshire (521)

The Manor House Knaresborough

The Manor House Knaresborough

The Manor House Knaresborough

The Manor House Knaresborough

The Mill House

Gills Top

The Mill House

Borrage House

Townend Close

The Mill House

Townend Close

The Mill House

Firth House

Firth House

Gills Top

Borrage House

Borrage House

Firth House

Townend Close

The Manor House Harrogate

Awards / Recognitions (11)

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