Anchor in North Yorkshire | 7 Care Homes

Review of
Firth House
from J C (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

So my mum moved in firth house in July. Under weight very scared lady as she had been falling a lot. Since being in firth house which is only 4 months and already there is a massive difference to my mum she is very happy n put weight on walks around with her frame no falls she is a totally different

person. All thanks to the lovely staff at firth house I cannot praise them enough. Im so grateful n my mum is super happy. Thankyou all I totally appreciate you all amazing. Can't recommend you enough your all fab

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Review of
The Manor House Knaresborough
from Dorothy H (Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

The Manor House Knaresborough was highly recommended by a gentleman who had stayed here for sometime, and I have found exactly the same care and help that he had experienced.

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Review of
Borrage House
from T B (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

The standard of care my mum has received since living at Borrage House has been excellent from all members of staff, their kindness does not go unnoticed.
The choice of food is varied, the room is always clean and entertainment is available every day if mum wishes to participate from crafts and quizzes

to musicians and ponies.

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Review of
The Mill House
from Erica N (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

My father Tony has been in the care of Mill House since Dec 2024. His care has been excellent & consistently we recieve updates on his health + happiness. My dad will tell you himself the carers have been chosen for their caring nature, inteligence, brilliant work ethic and immaculate turn out. Dad

mentions on a daily basis just how excellent certain members of staff have been towards him. The definately raise his spirits!

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you so much for taking the time to share this wonderful review.
We are truly delighted to hear that your father has felt so well cared for since joining us in December 2024. Knowing that he…read more

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Review of
Firth House
from A S (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My Dad moved into Firth House after a short illness in hospital and he was no longer able to live independently.
The staff and management there were super helpful in assisting with his transfer from hospital to Firth House.
Once he was in there the love, care and support he received was second to

none. Every single member of staff looked after him well.
Sadly Dad passed away soon after moving in. We would have loved his care in Firth House to have been for longer. The Firth House team were like his extended family and I felt the same when my Mum lived there previously too. Thank you to all the staff at Firth House.

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Review of
Borrage House
from R A (Son of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

As a family we are extremely happy with the level of care and service provided.
All the staff are consistently kind, caring and friendly
Food is excellent, well cooked in house and with nice products. Good visual choices for easy selecition

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Review of
The Manor House Harrogate
from J D (Son of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

Outstanding care, My father who is terminally ill has always thanked the care team for their continued attention to detail and kindness in his care, Unfortunately my father has had three falls in the past 12 hours and the care team have kept me informed of every step they have taken and including the

out of hours medical services,
This is a great comfort and reassurance that my father is being looked after and cared for by a great care team,
A big thank you to all the care staff at The Manor House Harrogate

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Review of
Firth House
from Stephen H (Son of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in the care home for a good few months all I can say is that the care and staff are excellent.

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Review of
The Mill House
from K S (Son of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

We moved my mother into The Mill House in January this year. She was failing in health and not responding to care in her previous home. The staff at the Mill House made it their responsibility to care and motivate her towards recovery. Since the move she has regained both physical strength and cognitive

awareness. She is very happy and the staff have been the key factor in her change. A lovely home.

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Review of
The Manor House Harrogate
from C P (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

When looking for a care home for my father, Manor House was the only choice we felt comfortable with. We have been proved right! It's beautifully furnished, immaculately clean, and the staff are lovely. We have absolute confidence in dads care at the Manor House. We always feel welcome when we visit.

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Review of
Firth House
from F W (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

My Dad was only in Firth House for a short time, having not been well enough to return home after a spell in hospital.
The staff and managers at Firth House were kind and helpful when we were organising his transfer from hospital, very welcoming towards Dad and incredibly supportive of all the family.

Dad's end of life care from the wonderful staff at Firth House and the GPs who work with them was dignified and we were touched by the care he received. Firth House is a very caring community and feels like an extended family. We are sorry he didn't get to enjoy living there for longer.

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Review of
The Manor House Knaresborough
from Alison T (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

I can't thank the staff enough at the Manor Knaresborough for looking after my mum initially and then my dad. We were lucky that there was a room available for my mum who has dementia for respite whilst my dad was suddenly taken into hospital with Pneumonia. And then even more lucky that another room

was available for my dad to be reunited with my mum for a week of recovery for himself. I know for a fact that they both enjoyed their stay due to the fabulous staff and their kind and professional nature.

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Review of
The Manor House Knaresborough
from Jean C (Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

I came into the Manor House on Monday February 17th 2025 for 2 weeks respite (after having visited other homes) I was made very welcome from day 1 as I found the people all very friendly and welcoming and making me feel very much at home. I gradually joined the various activities being held in the home

or out in the community. Went to the theatre and for a trip on a canal boat. Once they realised I had been teacher they persuaded me to read a book on our Teddy Bears picnic day's. Its 30 years since I retired!! I am now a permanent resident here.

Reply from Klara Spatenkova, Home Manager at The Manor House Knaresborough

Thank you very much for your kind comments, we are very pleased that you have chosen to stay permanently at The Manor House and rate our Activities 5 stars. We pride ourselves on the delivery of…read more

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Review of
The Manor House Knaresborough
from K J (Son of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident for about 6 months currently, due to dementia. The staff helped her settle in very quickly and she much prefers her new home to living with me. She has had some recent health troubles that have resulted in short hospital stays. The support she and the family have been given

during these has been outstanding. They monitor her wellbeing closely, step in proactively to avoid or resolve problems, and keep the family updated on any developments.
On a day to day basis, the facilities, entertainment and food are all great. The staff are always very professional, caring and accommodating while also being happy to chat to or assist residents or visitors whenever the need arises. I have yet to find anyone working there who does not appear to have been trained to a very high level, literally all the staff are great to interact with.

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Review of
The Manor House Knaresborough
from Diana K (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

My mother has been resident at the Manor House for 2.5 years now.
She has always been treated with respect, her interests have been taken into account with regards to activities and she has always been well cared for by the entire range of staff.
The staff engage with family members well to ensure

that their loved ones have the best experience in what has become their new home.

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Review of
The Manor House Knaresborough
from Will M (Son of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

Mum made Manor House her home from July 2018. Or should I say, the wonderful staff at MH made it Mum's home from the off. As a family we are indebted to all the staff at MH that have loved and cared for Mum. She was on the Chesters Dementia floor, but it was so noticeable when I took mum out for a walk

that most of the staff we saw on the ground floor on the way out would stop and say 'hello'. Lots of activities to keep residents stimulated. Kept clean and well maintained by the team and some very well fed and watered residents. Thank you all for everything you did for mum.

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Review of
The Mill House
from Carol S (Wife of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

My husband was assessed by The Mill House for respite care. I was very thorough in describing his needs and they were happy to accept him. He fell 16 times in the 2 weeks he was there. There was a lack of communication between the home and myself and between one shift and the next. Remembering that

my husband has Alzheimers and needs others to help him on and off the toilet, which they were aware of, I feel he should not have been accepted there. The staff were lovely with him, but his needs were not met. On coming home, he fell on the doorstep and is now in hospital. There is no duty manager on at night.

Reply from Sharleen Polley, Home Manager at The Mill House

Thank you for taking the time to leave areview. Providing the best care for residents is something we take very seriously. The matters raised have been fully investigated and responded to by the…read more

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Review of
Gills Top
from P H (Son of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the care and attention my mum is receiving. She is very happy and settled; she says it feels as though she belongs to a big family.

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Review of
The Mill House
from Gillian C (Daughter of Resident) published on 14 July 2025 Submitted via Website • Report

Overall Experience

My mother moved in to The Mill House in September 2024 and we are really sad to have to move her into a nursing home due to her being diagnosed with a rare brain condition and her needs being out of the scope of what can be managed at the home.
Her time at the home has been a happy one, she settled

quickly and made many friends and enjoyed the varied range of activities on offer . The Mill House is a beautiful home which feels more like a lovely hotel and it is a pleasure to visit and spend time in lovely surroundings. The staff have truly gone above and beyond to adapt to mums ever changing symptoms and have done their very best to help her and us navigate a difficult time. The management have been outstanding in their support with the difficulties we have faced and their door has always been open .
We are sad she is having to move on but also grateful to the Mill House for their support. A beautiful home highly recommended .

Reply from Sharleen Polley, Home Manager at The Mill House

It was a pleasure to look after your mum during her time at The Mill House. Thank you for your lovely review, and for your specific comments directed at the team's care and responsiveness to your…read more

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Review of
Borrage House
from Peter S (Son of Resident) published on 14 July 2025 Submitted via Website • Report

Overall Experience

Mum has now been at Borrage for over 3 years having moved up from London. A huge and potentially risky move for her, but it meant she would be nearer to both me and my sister. We needn't have worried, as from day one, the love, respect and care given to her by all the wonderful staff has been immense.

I have no doubt that her life (she's 94) has been extended because of that.

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Care Homes Owned by Anchor in North Yorkshire

Anchor Locations in North Yorkshire (7)

Anchor Reviews in North Yorkshire (530)

Firth House

The Manor House Knaresborough

Borrage House

The Mill House

Firth House

Borrage House

The Manor House Harrogate

Firth House

The Mill House

The Manor House Harrogate

Firth House

The Manor House Knaresborough

The Manor House Knaresborough

The Manor House Knaresborough

The Manor House Knaresborough

The Manor House Knaresborough

The Mill House

Gills Top

The Mill House

Borrage House

Awards / Recognitions (11)

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