Anchor in North Yorkshire | 7 Care Homes

Review of
The Manor House Harrogate
from Sarah M (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

My father came for respite care to give my mother a rest. All staff were welcoming, supportive and extremely kind and he was made to feel at ease straight away. His room was lovely, with little welcome gifts left for him. Dad made some social connection with staff and residents and really enjoyed his

time at The Manor House. He was happy well looked after and it worked perfectly for us as a family. We will be doing again.

Reply from Stephanie Foulds, Home Manager at The Manor House HarrogateThank you so much for taking the time to share such a lovely review. We are delighted to hear that your father felt welcomed, comfortable, and well cared for during his stay with us, and that the respite care gave your mother the rest she needed.
It's wonderful to know he enjoyed his room, the small welcome touches, and the social connections he made with both staff and other residents. Creating a safe, supportive, and friendly environment for our residents and their families is very important to us, so your kind words truly mean a great deal to the whole team.
We're so pleased that the experience worked perfectly for your family, and we look forward to welcoming your father back again in the future. Thank you once again for your trust and recommendation.

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Review of
The Manor House Harrogate
from O H (Son of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

We were very impressed with the quality of provision and care provided by the Manor House throughout our mother's time there. It is lovely well equipped home - my mother particularly enjoyed the café - and is ideally located near the Valley Gardens in Harrogate. Sadly her stay was all too brief, but

the respect, kindness and consummate professionalism of the all the staff in her last few days made a very difficult time for us much more bearable, and ensured her passing was as comfortable and peaceful as possible.

Reply from Stephanie Foulds, Home Manager at The Manor House HarrogateThank you for sharing such a thoughtful and heartfelt review. We are deeply sorry for your loss and are honoured that we were able to care for your mother during her time with us.
We are very pleased to hear that you found The Manor House to be a welcoming and well-equipped home, and that your mother especially enjoyed the caf and surroundings. Most importantly, your kind words about the respect, kindness, and professionalism shown by our team in her final days mean a great deal to us. Supporting residents and their families with dignity, comfort, and compassion at such an emotional time is at the very heart of what we do.
Thank you again for your trust and for taking the time to leave this review. Our thoughts remain with you and your family.

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Review of
The Mill House
from R H (Husband of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

My wife has been here >3m. She has been helped throughout her transitions, as have I. Your staff is your strength, though we have no fault to find in your excellent organisation & facilities. Seperation after 66 years marriage is no neat, but her now living in Mill House where I am welcomed daily visiting

has done us both good. Thank you.

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Review of
The Mill House
from John B (Son of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

I am so glad my mum came to live in The Mill House as a resident. I keep telling my friends and family Mum is living in a fantastic care home, in fact it's like being in a 5-star care hotel. The facilities are second to none, with the residents' rooms well kitted out. The staff are very friendly and

caring, you as relatives feel like being part of a family.

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Review of
Townend Close
from C D (Niece of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

All staff provide excellent care and I am regularly updated where relevent. My queries are dealt with quickly and efficiently. Senior staff are always available for updates/chats - and all staff treat the residents with care and dignity. The atmosphere in the home is always pleasant and comfortable.

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Review of
Gills Top
from Alison A (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Excellent - really friendly and caring atmosphere as soon as you walk in the door
Feels like a really happy place for both staff and residents - feel comfortable each time I have to say goodbye to my dad - as I know he's well cared for in a lovely environment.

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Review of
The Mill House
from Karen M (Sister-in-law of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

I am always so grateful for the care and attention given to my beautiful sister in law Freda. The thought and attention to all stails is second to none and five star. Thank you to Sharleen, Jaki and Jodie and of course their team of first class carers. It makes an enourmous difference to mind and her

brothers life knowing she is here at The Mill House. Thank you. x

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Review of
Borrage House
from S F (Daughter of Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

I can not praise the staff at Borrage highly enough. They treat mum with kindness, patience and humour. She considers them to be a 2nd family. They make sure that I know everything that is going on I should make a mention of how well they handled the recent fire and how they cared afterwards, both for

mum and me.

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Review of
Borrage House
from N H (Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been in Borrage House for a few weeks and have met with nothing but kindness and the staff are so friendly and approachable. They will stop and take time to talk to you when I am sure they are busy. The foods excellent as well.

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Review of
Borrage House
from Janet L (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

All of our family are very pleased with the care provided for mother. The staff are very pleasant and very caring.

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Review of
Gills Top
from Karen P (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My dad has been here since April and he has received excellent care from all the staff at Gills Top,they are all very friendly and nothing is too much trouble.Dad has settled in as is very happy. Food and entertainment is first class.

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Review of
Borrage House
from Michael H (Son of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Mum has been at Borrage house for nearly 2 and a half years.She is 92. She has dementia and my very frail Dad could not care for her. Since she arrived in Borrage house Mum has been happy and well cared for. I am a Registered Manager in Health and Social Care and I recognise that Borrage House is well

run and caring and that residents are treated with dignity and given choice. Those residents with dementia are well cared for and there are enough staff on hand to ensure full support and to meet needs as they arise. The food served is well cooked and tasty and the laundry service good. Mums bedroom is always tidy and clean and is comfortable.
Borrage House is clean, well decorated and comfortable. It is evident that the staff care about the environment as well as the residents. It is a home not an institution. There are clearly some very good staff some of whom are very experienced. Mum moving to Borrage House was a big step but has been an excellent move overall.

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Review of
Borrage House
from Gill H (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

I am happy with the care and attention the home show my mother. Mum has just returned from hospital after a partial hip operation. I am impressed by the way mum's needs have been put in place for her return. There patience is wonderful and I would highly recommend the home to anyone looking for

care for there loved ones.

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Review of
Firth House
from J C (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

So my mum moved in firth house in July. Under weight very scared lady as she had been falling a lot. Since being in firth house which is only 4 months and already there is a massive difference to my mum she is very happy n put weight on walks around with her frame no falls she is a totally different

person. All thanks to the lovely staff at firth house I cannot praise them enough. Im so grateful n my mum is super happy. Thankyou all I totally appreciate you all amazing. Can't recommend you enough your all fab

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Review of
The Manor House Knaresborough
from Dorothy H (Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

The Manor House Knaresborough was highly recommended by a gentleman who had stayed here for sometime, and I have found exactly the same care and help that he had experienced.

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Review of
Borrage House
from T B (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

The standard of care my mum has received since living at Borrage House has been excellent from all members of staff, their kindness does not go unnoticed.
The choice of food is varied, the room is always clean and entertainment is available every day if mum wishes to participate from crafts and quizzes

to musicians and ponies.

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Review of
The Mill House
from Erica N (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

My father Tony has been in the care of Mill House since Dec 2024. His care has been excellent & consistently we recieve updates on his health + happiness. My dad will tell you himself the carers have been chosen for their caring nature, inteligence, brilliant work ethic and immaculate turn out. Dad

mentions on a daily basis just how excellent certain members of staff have been towards him. The definately raise his spirits!

Reply from Sharleen Polley, Home Manager at The Mill HouseThank you so much for taking the time to share this wonderful review.
We are truly delighted to hear that your father has felt so well cared for since joining us in December 2024. Knowing that he feels supported, uplifted, and comfortable means everything to our team.
Your kind words about our carers-their warmth, intelligence, work ethic, and professionalism-will mean a great deal to them. They take real pride in providing compassionate, person-centred care, and it's lovely to hear that their efforts are noticed.
We're also pleased that the regular updates about his wellbeing help you feel reassured and connected. Supporting families is just as important to us as supporting residents.
Thank you again for sharing your experience. We'll make sure your feedback is passed on to the team, who will be thrilled to know the positive impact they're having on your dad's day. If there's ever anything more we can do to support him-or you-please don't hesitate to let us know.

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Review of
Firth House
from A S (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My Dad moved into Firth House after a short illness in hospital and he was no longer able to live independently.
The staff and management there were super helpful in assisting with his transfer from hospital to Firth House.
Once he was in there the love, care and support he received was second to

none. Every single member of staff looked after him well.
Sadly Dad passed away soon after moving in. We would have loved his care in Firth House to have been for longer. The Firth House team were like his extended family and I felt the same when my Mum lived there previously too. Thank you to all the staff at Firth House.

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Review of
Borrage House
from R A (Son of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

As a family we are extremely happy with the level of care and service provided.
All the staff are consistently kind, caring and friendly
Food is excellent, well cooked in house and with nice products. Good visual choices for easy selecition

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Review of
The Manor House Harrogate
from J D (Son of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

Outstanding care, My father who is terminally ill has always thanked the care team for their continued attention to detail and kindness in his care, Unfortunately my father has had three falls in the past 12 hours and the care team have kept me informed of every step they have taken and including the

out of hours medical services,
This is a great comfort and reassurance that my father is being looked after and cared for by a great care team,
A big thank you to all the care staff at The Manor House Harrogate

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Care Homes Owned by Anchor in North Yorkshire

Anchor Locations in North Yorkshire (7)

Anchor Reviews in North Yorkshire (541)

The Manor House Harrogate

The Manor House Harrogate

The Mill House

The Mill House

Townend Close

Gills Top

The Mill House

Borrage House

Borrage House

Borrage House

Gills Top

Borrage House

Borrage House

Firth House

The Manor House Knaresborough

Borrage House

The Mill House

Firth House

Borrage House

The Manor House Harrogate

Awards / Recognitions (11)

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