Anchor in Hertfordshire | 2 Care Homes

Review of
Layston Grove
from G I (Friend of Resident) published on 3 September 2025

Submitted via Website • Report

Overall Experience

Beautiful place with nice environment and good new management ,I had good experience with the team members .my friends daughter feel proud and happy for the care received.
I met the new manager and she is very kind ,supportive and helpful ,with lots of years experience behind her .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from Sarah W (Granddaughter of Resident) published on 3 September 2025

Submitted via Website • Report

Overall Experience

Im not currently living near to Layston Grove so it was the 1st time I have been able to visit my grandma since she moved in. From the couple hours I spent there i can see she has the best care and most lovely people looking after her. Really put my mind at ease seeing her so happy and enjoying life.

So thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from J E (Grandson of Resident) published on 27 August 2025

Submitted via Postal Card • Report

Overall Experience

All staff have been supportive for my nan and the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from Bridget G (Daughter of Resident) published on 26 August 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been living in Layston Grove over a year now and I am very pleased how she has settled in. The area is lovely, the home is clean, inviting, friendly and very professional. The carers are super, always so friendly and give a high standard of care, knowing the residents so well and adapting

to the residents personalities and needs. Layston Grove has wonderful activities and is a happy, secure home to the highest.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from Hayley P (Daughter of Resident) published on 22 August 2025

Submitted via Website • Report

Overall Experience

Outstanding care home, a care home that actually cares! We are truly blessed to have Mum in Layston Grove, staff are absolutely amazing, the care home is so well led, decor is out standing and very well maintained and the food is hotel standard, drinks are always being served to the residents, all

the staff are very hands on and interact with all the residents, they care for them, they laugh with them and offer the right level of understanding, compassion and empathy during Mums challenging moments they are fully supportive and most of all so very patient and go above and beyond. Staff are super aware if Mum needs to see a Dr and this is done rapidly, I am always kept fully updated. As visitors we are welcomed and included, we are welcome to visit at any time. We can even book to have a meal with Mum which is a great opportunity to spend quality time with your loved one. Hairdressing salon and cinema room is another great feature. From management to all staff a huge thankyou.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from Caroline L (Daughter of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Mum had the loveliest of stays at Layston Grove recently.
She spent three weeks "on holiday" there and told me that it truly was just that- a holiday.
Every attention was given to Mum-her haircut and styled, her nails done, all of her care needs executed faultlessly and at the same time she had so

much fun!
Every day saw her joining in the many daily activities-ranging from seated tennis to singing along with Elvis to writing poetry. There truly was something for everyone.
All of the Carers were just that-unbelievably caring and kind, and as a family we all felt very valued and welcome to visit at any time.
My sister and I are now working on making this an annual holiday for Mum-she was just so very, very happy at Layston Grove.
Thank you to every single member of the team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hazel End Care Home
from Linda S (Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

I cannot fault the staff and management. I feel safe here, they go out of their way to help you in every way they can. Nothing is too much for them to help you in any way that they can. The house keeping team I cannot fault. I would recommend Hazel End Care Home to anyone thinking of coming into care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hazel End Care Home
from S H (Daughter of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

The staff was fantastic With our mum with her transition into the home they always show empathy and are caring. My mum has thrived being here in the short time she has and now always has a smile on her face it has now taken a big burden off us as a family knowing she is well looked after and her needs

are met a beautiful family home

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from Christine G (Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

I entered the care home feeling a bit worried it was totally alien to me. However, very soon with the help of staff, I got used to it and took part in many activities, and decided to make it my residence.
The staff were generally kind and helpful. I am particularly grateful for the activities and

doctors appointments and hair dos that are done inclusively.

Reply from Cheryl Curnow, Deputy Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/ support as excellent. Thank you for your lovely comments regarding our team, which I will circulate. It's wonderful to know that you've settled in at Layston Grove and you're enjoying our inclusive services. We strive to make day-today life for our residents the best it can be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hazel End Care Home
from Emma W (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Our initial impression of Hazel End Care Home is excellent.
Clean, friendly, caring , safe lots to do and dignified care.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our facilities as excellent. Thank you for your lovely feedback, which I'll pass on to our team. Our team are passionate about providing the best care tailored to each of our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hazel End Care Home
from B B (Respite Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My stay in Hazel End was as a temporary resident for respite care due to a lengthy stay in hospital. The care I received has aided my recover while my home was being adapted. The help and kindness shown to me has benefited me greatly.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We appreciate your comments, and I'll pass your lovely feedback on to our team. We're very pleased that our team at Hazel End helped you to recover. Our team are passionate about providing the best care and a home-from-home for our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from J R (Brother of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

The care, premises, management, staff, food and drink are superb. The effort that goes into every aspect of the resident's care is remarkable. I was so confident that both my brother and sister-in-law were safe and both well looked after. Cannot speak highly enough of Layston Grove. Thank you to all

concerned.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our home as excellent in all areas. Thank you for your lovely feedback regarding our team, which I will circulate. Layston Grove is our residents' home, and we aim to provide the best all-round care experience. It is our pleasure to care for your brother and sister-in-law.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hazel End Care Home
from Clive V (Husband of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

There have been quite a few changes in caring and other staff, but seem to have gone through smoothly without affecting residents. Continuity of staff and routines is of paramount importance to residents suffering from Dementia/Alzheimer's conditions, and this has been handled by management and care

staff most admirably. Thank you

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. We appreciate your kind comments, which I will pass on to my team. We aim to support our residents with colleagues they are familiar with to ensure familiarity and peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hazel End Care Home
from Annette S (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

This care home has been fantastic for my mother. She has her every wish granted, by just clicking the call button around her neck. The home always is very caring, both for my mother and myself They are very aware it's not easy for the family either. Unfortunately, my mum isn't interested in participating

in the entertainment that is organised. However, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our overall experience as excellent. We appreciate your wonderful comments, which I will ensure my team are aware of. We aim to make day-to-day life as our residents wish and tailor our care to each individual that lives at Hazel End. We are here to support both our residents and their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from M O (Son of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

The care that my mother received was excellent throughout the more than four years that she was a resident at Layston Grove. The carers were inspirational people and their kindness and attention, particularly in my mother's final weeks, were exceptional.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/ support as excellent. Thank you for your kind comments regarding our team, which I will circulate. It was our pleasure to care for your Mother, and we are always happy to discuss all aspects of our care to ensure that we continuously improve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hazel End Care Home
from Alan (Son of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident of Hazel End for nearly two years. The surroundings, both internally and externally, are lovely and spacious. The total ambience is very friendly and welcoming. The food is plentiful, with lots of healthy options. The entertainment and social activities are regular and

well organised. But by far the best asset of this care home is the staff. They go out of their way to make us feel part of a big family. They are caring and kind towards the residents (some of whom can be rather challenging), and efficient in carrying out their duties. I would love to mention staff individually in this review but would end up mentioning all of them! The manager should be proud of herself for leading such a fabulous team. I regularly recommend this care home to friends and acquaintances and will continue to do so.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our care/ support as excellent. It's wonderful to read your lovely feedback and I'll pass this on to my team. I'm very proud of the facilities, food and activities that Hazel End offers and to provide high-quality tailored care to each of our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hazel End Care Home
from P L (Daughter-in-law of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

After these initial few weeks, Mum seems to have settled into a happy, safe place. She's making friends and interacting well with staff all of whom have been welcoming and helpful. It's lovely to see Mum smile again.

Reply from Claire Sparks, Manager at Hazel End Care Home

Thank you for taking the time to review Hazel End and we are pleased that you rate our home as excellent in all areas. I will pass on your kind comments to our team. We're glad your mum is happy living with us and smiling.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from Lee B (Grandson of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

My Nan stayed there. I came into her room to see her flat out on the bed when the 'carers' gave her breakfast whilst perched on the edge of the bed. Not in her chair like normal or with any support for her back.
She couldn't lift her own body weight and suffering from dementia, so her opinion was mentally

unreliable.
How long had she been there? She couldn't get up, I was even more shocked to discover she did not have her emergency pendant around her neck. So if I hadn't arrived how long would she have been laying there? Possibly choking on her breakfast too! How could she have alerted the staff if I hadn't arrived?
Clearly, I complained, and the same standard responses were received. No suggestion of a refund or sorts for such a potentially catastrophic level of 'care'. The purpose of me writing this review is to offer a warning to anyone considering this care home. Why risk placing your most vulnerable in such an unpredictable, basic and disrespectful level of care.

Reply from Laura White, District Manager at Layston Grove

Thank you for your review. We take all feedback and concerns very seriously at Layston Grove, where the wellbeing and safety of our residents is our priority. I am sorry to see that you were not satisfied with the care received at our home. Our internal complaints process has been followed and an outcome was finalised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from K M (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

This truly is an exceptional home. Clean, tidy and well looked after. The care provided is second to none. The staff regularly go above and beyond looking after the residents but the family is well. From the lady on reception to the seniors to the manager, an amazing care team in between, my mum receives

outstanding care and is very happy and settled at Layston Grove. Would not hesitate putting a loved one in Leiston Grove and making it their new home.

Reply from Samantha Campbell, Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our overall experience as excellent. We really appreciate your lovely feedback regarding colleagues at Layston Grove, which I will circulate. We're pleased that your mum is happy living at Layston Grove and that you're pleased with her care. We care for our residents as individuals and we are also always here to help loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Layston Grove
from T G (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Friendly staff from reception to carers. My mum's room is kept clean and tidy every day. Mum is fully supported by the amazing care team. Sometimes she may comment that the food could be better. The bedroom is very hot so perhaps an upgrade to have air conditioning would be good for the future.

Reply from Lisa Galloway, Regional Support Manager at Layston Grove

Thank you for taking the time to review Layston Grove and we are pleased that you rate our care/support as excellent. Thank you for your lovely feedback regarding our team, which I will let everyone know. Our menus are arranged with our resident's input, depending on preferences and dietary requirements. We always offer a range of alternative meals to our menus, should our residents prefer something different. Our rooms have individual temperature controls to suit each resident. We're aware a fan has now been put in your Mum's room. We're always happy to discuss all aspects of care at Layston Grove.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Anchor in Hertfordshire

Anchor Locations in Hertfordshire (2)

Anchor Reviews in Hertfordshire (141)

Layston Grove

Layston Grove

Layston Grove

Layston Grove

Layston Grove

Layston Grove

Hazel End Care Home

Hazel End Care Home

Layston Grove

Hazel End Care Home

Hazel End Care Home

Layston Grove

Hazel End Care Home

Hazel End Care Home

Layston Grove

Hazel End Care Home

Hazel End Care Home

Layston Grove

Layston Grove

Layston Grove

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers