Care Homes Owned by Anchor in Hertfordshire

in their rooms for long periods of time and are encouraged to take part in the many activities. I was very worried about leaving my husband in a care home, but was finding it increasingly difficult to look after him at home. It has been a huge relief to find somewhere where I feel I can trust that he will be looked after properly.

his palliative care was simply excellent.

which I must state is no mean feat with the number of residents and staff whom at some time must need issues resolved. I feel I made an excellent choice choosing Hazel End. Alan.

So thank you!

to the residents personalities and needs. Layston Grove has wonderful activities and is a happy, secure home to the highest.

the staff are very hands on and interact with all the residents, they care for them, they laugh with them and offer the right level of understanding, compassion and empathy during Mums challenging moments they are fully supportive and most of all so very patient and go above and beyond. Staff are super aware if Mum needs to see a Dr and this is done rapidly, I am always kept fully updated. As visitors we are welcomed and included, we are welcome to visit at any time. We can even book to have a meal with Mum which is a great opportunity to spend quality time with your loved one. Hairdressing salon and cinema room is another great feature. From management to all staff a huge thankyou.

much fun!
Every day saw her joining in the many daily activities-ranging from seated tennis to singing along with Elvis to writing poetry. There truly was something for everyone.
All of the Carers were just that-unbelievably caring and kind, and as a family we all felt very valued and welcome to visit at any time.
My sister and I are now working on making this an annual holiday for Mum-she was just so very, very happy at Layston Grove.
Thank you to every single member of the team!

are met a beautiful family home

doctors appointments and hair dos that are done inclusively.

concerned.

staff most admirably. Thank you

in the entertainment that is organised. However, from what I've seen, it always looks enjoyable and gives the residents a lift to be together.

unreliable.
How long had she been there? She couldn't get up, I was even more shocked to discover she did not have her emergency pendant around her neck. So if I hadn't arrived how long would she have been laying there? Possibly choking on her breakfast too! How could she have alerted the staff if I hadn't arrived?
Clearly, I complained, and the same standard responses were received. No suggestion of a refund or sorts for such a potentially catastrophic level of 'care'. The purpose of me writing this review is to offer a warning to anyone considering this care home. Why risk placing your most vulnerable in such an unpredictable, basic and disrespectful level of care.