Care Homes Owned by Anchor in London

Always a pleasure to see how my Dad is being cared for and all the staff are always polite and helpful, if im in need of any information regarding his wellbeing they are quick to respond and happy to help.

I am happy at Norton House and as a retired architect also having studied a little medicine (junior lab technician at Uster Institute in 1960's) plus training as an 'ayurveda practitioner' (Indian Medicine System created 4000 years ago!! (studied more recently). I find sensitive well capable staff here are a major asset to be proud of. Almost every day I find more potential facilities here, eg; the garden and various 'events' in the large communal room.

And good staff.

My aunt has been a resident of Silk Court and under their care since November 2024. I am happy with my aunt's outlook overall since her admission over 18 months now and her care and support at Silk Court bodes well for the future. I'm also happy to say that I would not hesitate in recommending Silk Court to anyone. Staff have been extremely kind, caring, and welcoming towards her from the very first day. She's gone from living alone to a safe environment, having good company and all the support she needs. There has been much improvement in her mental and emotional well-being as a result. I am very impressed with the home; Cleanliness and hygiene is of a high standard; the Dining area is always clean and tidy. Food is well prepared with set menus, well portioned and served regularly on set times. Her room and communal areas are always clean and well maintained. There are planned activities and events arranged for the residents and for family members and friends to partake in.

My mum is very happy here - we were very lucky to find such a lovely place for her

Excellent!

My Mum has been a resident at Silk Court for nearly 2.5 years. Throughout that time I have been very pleased with the care my Mum has received & never found cause to make a complaint. Silk Court is very welcoming from the moment you enter. All the staff are very polite, friendly, caring & professional. I always know my Mum is in safe hands, in a secure environment & will come to no harm. Silk Court is clean & tidy. The food looks nutritional & appealing to eat. I have regular reviews & can find nothing negative to say. The care team are on top of my Mum's medication & medical care, & keep me informed of any concerns. My Mum has activities she can attend if she wishes. I would definitely recommend Silk Court.

All fantastic!

My cousin has been resident in Silk Court for 4 years. The care he receives is excellent. The staff are always friendly and communicate on a regular basis. I am always kept up to date with anything I need to know. Any queries are answered promptly.

The home is always clean and there are a good range of activities. Our dad has needed a few extra things and they have all been so helpful which we are really grateful for.

We arranged to remove my mother next day. No management even made a call to us at all.

My uncle has been here since last year Shamim and all staff been very caring and helpful. Me and my uncle is very happy with the care and support been provided. Thank you Shamim and all staff.

Thank you Silk Court for making my Mother safe and happy again

I came to visit my Nan today, and I just wanted to say the staff on duty were so friendly, caring and patient with my Nan and it's really reassuring knowing when I leave she seems happy. So thank you to Peter, Joan and Meauvelyn!

Have to kind say that the attitudes of all the staff, have been excellent, and welcoming to all visitors. All the facilities are good. Overall a well run and caring establishment at Norton House.

My mum is a resident at the care home having been diagnosed with early onset dementia some years before. We were skeptical about putting her in a care home having just been in supported sheltered housing, but her time there has been a relief as the staff are very attentive to her needs. Any reservations we did have, they would look into and make the necessary adjustments to support mum's care. In June 2025, she had a seizure, the team dealt with it quickly and we were allowed to be around whenever needed to make sure she was okay. The staff regularly do reviews of mum's care and ask if we have any concerns we wish to raise. Happy we chose Silk Court for her care.

Had a great time here, all day but mainly in the morning when fresh tea and toast till dinner, with a lovely girl who helped us all get through the day, all the staff are brilliant and helpful throughout the day, always happy and helpful. Lovely to be here.

My dad has been at the home for a few weeks and I am very happy with the care he is receiving. the staff are very friendly and helpful, my dad likes everyone at the home and is well cared for. There are a lot of activities on offer if he feels up to taking part. The home has kept me informed of any issues with my dad's health and if he has any falls. I was very worried about my dad before he moved in to the home but now with him there I have peace of mind that he is safe.

We visit the resident nearly every week and find him very happy and contented. The carers are without exception, a credit to Norton House and show sympathy, affection, patience and kindness.

When my mum first went into Silk Court I was very happy with how my mum was treated. She was there for over 5 years. But as mums dementia got worse and she needed a bit more care that changed they said that because she need 2 staff to do her personal care they weren't able to keep her there, she wasn't the only one that need 2 carers so, I was told to find somewhere else for her to go. I was really upset about this as I was told that mum could stay there until the end of her life. When it gets tough they want you out.