Care Homes Owned by Agincare Homes Holdings Ltd

I have no faults, in fact Gordan + Surume are excellent staff, kind, considerate + caring. In my opinion an asset to this care home. The resident is accommodating + responds to a request quickly.

I am really happy with the way Alimatu is being cared for. She is always clean, comfortable and looked after, which gives me great peace of mind.

The staff have always treated my grandmother with kindness, care and respect, despite how difficult she can sometimes. When we visit as a family, they always make our visit as streamlined as possible, and on the special occasions when the whole family comes together (Christmas, birthday, etc), they clear, prepare and sometimes decorate an entire backroom just for us. Everyone at Greenhive acts with such professionalism.

Staff for most part are caring and kind and really try for the residents. They provide regular updates about my aunts care. They are warm + welcoming. I feel like more could be done to stimulate residents, but I believe this comes from the very top of Greenhive in order to be implemented. The staff are already working hard with the little they have.

My wife was diagnosed with dementia Alzheimer's 5 years ago and I cared for her at home no problems for those 5 years until our children noticed I was becoming more & more visibly distressed & said I should release mum to an appropriate affordable care home. My wife is completely self funding for her care & ground floor ensuite room which although is excellent, to me is larger than necessary for her needs (it was the only suitable available room at the time of her joining). A less expensive suitable ground floor room would be appreciated. All grades of staff from the manager down are very helpful, accommodating, caring, cheerful & approachable. The local GP/nurses visit weekly, medication is distributed as required by dedicated care staff. Hairdressing/chiropody is also done. The care home building appears well maintained as do the gardens, access roads & parking. Telephone access to the care home is good. Finally laundry is carried out daily!

Great staff always friendly. My aunt always speaks highly of the staff and she does have her favourites! The home puts on a really varied enrichment for the residents something that my aunt really looks forward to.

On the whole I am happy with the day to day my mother receives.

I enjoyed my time at Henlow. The staff were very kind and helpful. I found I had all the facilities I needed, the atmosphere was very friendly, the cooks were excellent! I quickly made friends with the other residents and spent ages having a good natter.

I enjoy being here staff are tremendous. They are always available and helpful. We have daily entertainment such as bingo with presents, including sweets and sometimes jewellery. Of course, we have television in our rooms and lounge.

I am pleased with the Waterloo Care Home staff & all residents. I have no problems here and am happy being here. If I have any problems, I would tell and approach the staff. My room is comfortable, I have a TV, wardrobe, sink, bathroom & CD player. Family can visit me any time. Which is acceptable. I feel safe here and am contented.

Always very clean. Very friendly staff who are engaging. Family are kept up to date on health of relative as well as any news and events.

Ever since arriving all meals cold (recently an improvement has been noticable) Tea could be more reliable. (Help with bath essential (disabled) closing the door is a continual problem (for 2 reasons (patients medical noise) & draught if outside door open.

Myself and family couldn't be happier with the care + support + kindness. My Dad has received since being there. He is a different person being there, he's happy + content. The staff are amazing with him and treat him with care and respect and have taken time to get to know what he likes + dislikes we couldn't ask for more or better for him.

It is a very busy place, often quite loud in the lounge area with limited seating for visitors. I often move chairs about so we can sit near the person we're visiting, which seems to be ok!

I visited my Godfather at Trafalgar Care Home, Weymouth. All of the staff were extremely welcoming and friendly. The manager was very knowledgeable and super-friendly and approachable I was made to feel very welcome, it felt like a real home, family atmosphere. My God-father's needs are being met well.

The parent company Agincare are very efficient and easy to deal with.

All the staff, every single one showed my husband and my whole family such love and kindness every single day and couldn't have done more to help us through the worst time in our lives. My husband received so much care and kindness and they were so gentle with him, more than I ever thought possible. What a fantastic team of people, my family and I would like to thank them for everything.

The few weeks my mum was in Swan House she was very well looked after and cared for , with compassion and dignity , The whole team was amazing and I can't thank them enough for caring for my mum, they made it feel like home.

St Peter's has provided excellent care for my wife over the last 4 years. The staff have showed real care and attention to her needs even at her most challenging. They receive me warmly when I visit and it is pleasing to see that the turnover of staff is extremely low indicating a well run home. I am kept informed of any changes or developments of her needs and always ask for my approval should these need change in any way. Thank you for all you do, it's a great comfort to me and the family.

It is a pleasure to visit Beaufort House with its warm and friendly atmosphere and elegant architecture. One has the feeling that nothing is too much trouble and attention to detail makes for a calm and happy environment. My cousin has been a resident for nearly a year: his beautiful room and kindness of the staff helped him to settle instantly and since his arrival he has taken on a new lease of life. He enjoys the food and beverages, the musical entertainment, the in-house activities, the outings, the companionship, the any-time visits from his family and friends, and the kind welcome they receive, the parties and the fun! Even though members of staff are incredibly busy, they work with cheerfulness and a good sense of humour. Beaufort House is a care home with a capital C.