Care Homes Owned by Agincare Homes Holdings Ltd

On the whole Mum likes it there, she seems happy to return when I take her back. Never heard her say she doesn't want to go back in. I find the older carers, that have been there for a long time, treat Mum like family & all seem to take care of her, as she's been there for many years. They have fun with her but respect her privacy & know how to ask Mum to do things, rather than boss her, she doesn't like that. They get her to join in most activities, Mum is always laughing & joking, so that speaks volumes.

2 week respite. I loved it, it was excellent, 100%.

Lovely to know Mum is in such kind hands.

Felt so reassuring to see Anne so cared for.

First time visiting my uncle at this address (I live 150+ miles away) and overall I was very impressed with the facilities and cleanliness of the home, not to mention how kind, supportive and professional I found the staff to be. At face value, I'm pretty certain that this home could give a lot of others a run for their money.

A very caring and warm place which deals with all guests professionally no matter what the problem is. It's total care and love for mankind.

I have made several visits. The rooms are pleasant and airy, the staff are efficient, friendly and helpful. If I ever get to needing a care home, I would want to be in one like this. I have witnessed a couple of the activities for residents and they seem to cover a good range of tastes.

My friend had a fall resulting in a broken hip, following hospital discharge & time at another care home we managed to get her a place at Rodley. She did not get out of bed at the previous care home. But with encouragement she was able to get out of bed & into a wheel chair. This enabled her to mix with the other residents. As a result of this & the care & support given her mood & health improved greatly. Unfortunatly she had a stroke & was taken to hospital. She returned to Rodley and died peacefully in a home environment

So, in my experience, albeit only "snapshot".

At the beginning of 2026 my uncle had a number of falls, hospital stays and was no longer mobile. The hospital advised him to move to a care home. He was extremely fortunate to then become a resident at Henlow Court where, with their expertise, patience and kindness he has regained his mobility, confidence, and appetite. He is now happily speedy with his 4-wheeled walker and enjoying his love of gardening again, helping to grow tomatoes and tend to flowering plants in the garden. Thank you to all the lovely staff at Henlow Court

The staff are very helpful and friendly - always willing to share advise - Residents are well care for - Food/mealtime refreshing with the menu.

Love all the activities that go on there and residents seem very happy whenever I see them .

I am over the moon with the care that is provided for Mum the staff @ Tower Bridge care home is brilliant listen to all my concerns and tend to all mums needs they show her so much love could not wish for more especial the staff on the first floor office staff are excellent

Overall the level of care has been good, but recent changes including several members of staff leaving appear to place extra work loads on existing staff resulting in the loss of one to one care to residents.

Both my parents have been at The Coombs for 12 months now. They are very well looked after and very settled . The home itself is homely and clean with lovely home cooked food. Residents have varied activities most days, visiting performers and go out on trips . When I have needed to raise small issues I have been listened to and they have been addressed quickly. More recently, The Coombs has a different care provider and new manager and it is being extremely well run. Staff are welcoming and appear relaxed and happy and there is just the best atmosphere amongst the residents. I particularly love the fact that everyone is mixed together and nobody is segregated . I thoroughly recommend The Coombs . All the staff are so kind to the residents and take fantastic care of them .

Even with my dad needing extra support with his mobility it's not too much for them and have just made our experience the best. X.

From the very beginning 9 months ago, Adela and the Agincourt team have always maintained a very professional and hardworking ethic, which is what made us choose this home. As far as our aunt was able to with her dementia, she settled well and knew where she was. Food and conditions were all very good. All the staff-members who dealt with us when we visited were cheery, welcoming and responsible, especially Annu. Thanks very much, Agincourt!

For me personally

Entertainment is good but could be better and not so early in the morning as not all residents can be up and dressed by 10am.

The new manageress has made some very good improvements in the care home. It is clean and pleasant, the grounds have been tidied and the rubbish removed. Any complaints or suggestions are listened to and acted upon promptly. Many of the problems have been solved and we are made to feel respected and listened to. The result is a happier place to be where it feels that you are being respected as a human being and your views are important. Keep up the improvements, and all will continue to improve.