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9.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Bondcare Group
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The Bondcare Group Locations (65)

 - Browse 65 Care Homes, Adult Day Care Centres and Extra Care Housing owned by The Bondcare Group
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Birch Tree Manor
Wharf Street, Port Sunlight, Wirral CH62 5HE 
9.1 41 reviews
  • from £1,200 / week
  • 62 Rooms
Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Dana House
5 Fairfields Crescent, Kingsbury, London NW9 0PR 
  • 4 Rooms
Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

The Bondcare Group Reviews (2628)

9.0

The Bondcare Group has a Group Review Score of 9.0 (8.967) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Bondcare Group must have a Review Score.

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Review of

Bentley Court

from Sarah A (Daughter of Resident) published on 17 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our dad to Bentley court recently from another care home he has end of life dementia
when he arrived we didn't expect him to still be with us nearly 3 months later but he is and we do believe it's because of the excellent care he has recieved from the staff here
they are so attentive nothing
is to much trouble for them they are so caring & friendly always make you feel welcome
My dad has been in a few care homes & Bentley court is the best by far our only regret is that he wasn't able to receive this level of excellent care sooner
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Review of

Bentley Court

from Nick R (Husband of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good. Staff are caring as are nursing staff. Concerns are addressed promptley. Good idea to station auxilary nurse station in dayroom to monitor residents when care staff are both in a room doing personal care to a bedbound patient. Responsive management team
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Review of

Lashbrook House Care Home

from G D (Son of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression of Lashbrook House was the friendly staff. Every visit, the staff were very helpful and happy to see you. The care for my father was amazing. The staff were very organised and accommodating when we asked to rearrange the layout in the room. Communications were timely and very clear.
My father particularly enjoyed the wide range of activities organised each week and also the frequent "chats" with the staff. All round excellent. Thank you.
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Review of

Moorland Gardens Care Home

from Nicola R (Daughter of Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to show how impressed I am with Moorland Gardens Care Home. From the moment you walk through the doors, you are greeted by such a warm and friendly team - it's clear the staff truly enjoy what they do. The care home is always spotless, which brings a comforting sense of calm to everyone who
visits. What really stands out to me is how actively the carers engage with the residents, making sure there's always something interesting happening. Most recently, they organised a fantastic trip to Whipsnade Zoo, which brought so much joy and excitement to everyone involved. It's evident that the carers genuinely care for each resident, going above and beyond to make every day special. I can't recommend Moorland Gardens highly enough for anyone looking for a caring and lively environment for their loved one.
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Review of

Herondale/Kingfisher

from Tracy B (Daughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looked after my poorly stepdad for end of life care, although his time here was very short, the team looked after him with respect and care I would want for myself. Nothing was too much from all staff. Met with smiles and compassion by everyone on every visit day and night staff. The end of life care
each and every member of staff gave my stepdad was exceptional thankyou so much from the bottom of our hearts for giving our loved one a dignified respectful ending and listening to all of our concerns
Reply from Hayley Kyte, Home Manager at Herondale/KingfisherThank you so much for taking the time to leave such a touching review and for sharing your family's experience with us.
Although your stepdad's time with us was short, it was a privilege to care for him and support your family during such an important and emotional time. Knowing that you felt welcomed with smiles, compassion and kindness from both our day and night teams means a great deal to us.
On behalf of everyone at Herondale Kingfisher, thank you for placing your trust in us during such a difficult time. Your appreciation will be shared with the entire team.
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Review of

Ashurst Park Care Home

from Alison C (Friend of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend always looks clean and tidy. The staff are always helpful and friendly. The home manager is always approachable and friendly and polite.
The home is always clean and tidy as are the rooms, and the activity schedule is always good. The whole team do a really good job.
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Review of

Clarendon Nursing Home

from Susan C (Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I realise how difficult this job is, but you have a very good team, that make it comfortable for the clients. This is really a great team. The way they look after the clients, no matter how difficult the job is looking after clients has never been compromised. I am glad that I came here. I wanted to
stay. I did not like to come here initially. Now I have changed my mind. I am happy with the staff looking after me.
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Review of

Herondale/Kingfisher

from Nisar S (Father of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found staff very helpful, well organised and friendly atmosphere.
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Review of

Southwell Court

from M W (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Southwell Court earlier this year with dementia. The management and staff have been amazing. Mum is on the minster floor (nursing), and I am delighted with the care she is being given. After looking after mum myself over the years, I was really worried about the situation (mum
going into a home), but very quickly this changed, and now I feel very relaxed and also reassured.
Reply from Charles G Sadler, General Manager at Southwell CourtYour Mother is very dear to us and an extraordinary woman, you have been so kind to our staff, even presenting one with flowers which meant the world to her. Thank you for being so good to us all. Thank you also for this lovely review and if you need anything at all please let us know
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Review of

Richmond Court

from P G (Brother of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My brother lived in here for almost 2 years with severe dementia. I know he was a difficult person, but care was rubbish, not a caring place at all, no fresh air, no exercise, just sat in his room day after day, then they decided he was too difficult and did not want to. He was admitted to hospital,
and I wasn't informed then. When I emptied his room, he had one shoe, a pair of glasses with one lens in and quite a bit of stuff missing.
Reply from Victoria Brettwood, Senior Home Manager at Richmond CourtThank you for taking the time to share your feedback. We are sorry to read that you were unhappy with your brother's experience and that of your family during what we appreciate was an extremely difficult and emotional time.
We strive to provide compassionate, person-centred care to all those who live with us and take any concerns raised by relatives very seriously. Due to our duty of confidentiality, we are unable to discuss the circumstances of an individual's care in a public forum.
We are particularly sorry to hear of your concerns regarding communication and personal belongings. We understand how upsetting this can be for families. We would welcome the opportunity to speak with you directly to better understand your concerns and review any issues you have raised.
Please contact the care manager at your convenience so that we can discuss this further and work towards addressing your concerns.
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Review of

Hillside Nursing Home

from I H (Friend of Resident) published on 6 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Hillside for about 6 months. I visit regularly. I've met a number of the staff as I have responsibilities towards the resident.
Everyone I have met has been responsive and friendly. They have also been proactive, phoning me up as necessary.
Their interaction with residents
is warm and caring.
The manager is a very good example of this.
The facilities are very good - many more common spaces than in my friend's previous care home.
I would recommend Hillside. Go and see it and, above all, meet some of the people.
Reply from Bilgy Joseph, Home Manager at Hillside Nursing HomeThank you so much for your kind and thoughtful review. We are truly delighted to hear that your experience with Hillside Nursing Home was such a positive one.
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Review of

Ashurst Park Care Home

from Clare B (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely worried and upset about my mum being moved to another home, but the move as been so positive and extremely comforting. Mum has been so upset and agitated, but things have calmed down since being cared for the right way for her needs.
I can't praise the manager and the staff enough,
and they have also comforted me when I have been upset and helped me to realise I need to not feel guilty. Thank you all.
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Review of

Ashurst Park Care Home

from Susan B (Wife of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and myself are very happy with Ashurst Park Care Home. My husband seems very settled. He came from another home where he wasn't so happy. The staff are so caring and polite. The manager is very welcoming. Cannot fault it at all.
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Review of

Clarendon Nursing Home

from Cheryl G (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with Dad's care, got here for lunchtime nurse in charge of Dad is polite, making sure Dad's ok. changed his pudding when he didn't like original choice, brought me a coffee also.
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Review of

Willow Park

from Joe D (Grandson of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma was a resident with Willow Park care home from January to her passing in April. I can not state how highly I regard Willow park and the whole team. From the very beginning Victoria the care manager, helped me throughout the initial process for getting my Grandma into the home and with the
social worker for her funding. Victoria was always on hand throughout our time at the home, with a warm smile and caring approach to her. You could tell she genuinely cared for all her residents and knew each and every one of them. The smiles on the residents faces as she would speak to them, spoke volumes.


The whole care team from the cleaning crew to kitchen crew, to care team and leaders were amazing. You can see each and every one of them loved their jobs (even when they had tough days) and treated each and every resident with respect and true care. I could name every care staff that were so brilliant with my Grandma, but this review would go on for ages. They're all so wonderful.

Reply from Victoria Darlow, Home Manager at Willow ParkThank you so much for this review, it really means such a lot to us here at Willow Park.
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Review of

Fern Gardens Care Home

from Shilpa S (Daughter of Resident) published on 28 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
To everyone at the care home,
Our family would like to express our heartfelt thanks for the kindness, care, and compassion you showed our dad during his time with you. Knowing he was surrounded by people who treated him with dignity, patience, and warmth brought us great comfort.
Thank you for the
support you gave not only to him, but also to our family during such an emotional time. Your dedication and humanity will always be remembered with gratitude.
We will always appreciate the care, respect, and comfort you gave him in his final days.
With sincere thanks,
From Family
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Review of

Donwell House Nursing Home

from G A (Daughter-in-law of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother-in-law received here, for the last 12 months of her life was exemplary, we really could not have asked for any more from staff.
Her needs were complex, but they handled this in consultation with her and with us and communicated well, to ensure we were an essential part of the care
team, when making decisions eg when to move her from residential to nursing care.
Bianca, Tracey and Amanda are a very strong management team who make a massive committment to residents and their families but are also clearly respected by staff. This is a happy home, where residents clearly feel secure and genuinely loved. They go the extra mile to organise outings and events, such as the VE day celebration today, with a real respectful and later a party atmosphere, brass ensemble and lovely buffet. The cook and Handyman Kevin also need a special mention for ALWAYS going the extra mile to do whatever is needed , way outside of their job descriptions. An amazing team, I would recommend.
Reply from Bianca Pavel, Care Home Manager at Donwell House Nursing HomeFrom all staff we Thank you for your lovely review and kind words. It was a pleasure looking after your mother-in-law.
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Review of

Clarendon Nursing Home

from Robert L (Godson of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my god-mother to Clarendon Nursing Home because her mental health had seriously deteriorated. She has been a resident for many years and has been well cared for. I have no complaints on her care and would recommend Clarendon as a place of excellent care.
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Review of

Herondale/Kingfisher

from Darren J (Son of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team are very supportive in these difficult times. The staff work together very well, so any concerns are always dealt with promptly. Staff have assisted us to make the room more homely and comfortable, and have great fun with quizzes and music events.
Reply from HAYLEY KYTE, Home Manager at Herondale/KingfisherThank you for your kind feedback. It is wonderful to hear that you feel supported by our team during what can often be difficult times. We are committed to working together to ensure any concerns are addressed promptly and that both residents and their loved ones feel listened to and supported.

We are delighted that we have been able to help make the room feel more homely and comfortable, as creating a warm and welcoming environment is very important to us. It is also lovely to hear that the quizzes and music events have brought enjoyment and fun.

Thank you for taking the time to share your experience. Your feedback means a great deal to the team and is greatly appreciated.
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Review of

Fern Gardens Care Home

from R S (Son of Resident) published on 23 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the service my mum seems to be getting very well treated. She is eating well and getting use to her surroundings. The staff are very understanding and takes good care of her.
Thank you
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