The Bondcare Group | 64 Care Homes

Review of
Larchwood House
from C H (Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

My experience of Larchwood is good - the staff are friendly & helpful - the good is good & everywhere clean & tidy (though my room can be a bit here & there)

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Review of
Green Acres Nursing Home
from P S (Son of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience

Green Acres - earth angles so full of kindness, compassion & empathy. Looked after Dad with so much patience. Can't thank them enough for their dedication. His last days were very dignified.

Reply from Zsuzsanna, Home Manager at Green Acres Nursing Home

Thank you for your lovely review and feedback, your kind words will be passed on to our team.

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Review of
Southwell Court
from Claire R (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

What makes Southwell Court is the staff. Mum has been in the home 6 weeks now and has settled better than we could have imagined. This is entirely down to the time staff take to listen to residents and family in order to get the best for the residents. Mum says that everyone is kind and l have felt

supported and reassured when trying to get the best for Mum whilst living abroad. Staff team - you really are doing a great job and making a positive difference to lots of people's lives. Thank you.

Reply from Tarnya Fairburn, Home Manager at Southwell Court

Thank you for your lovely comments. We do feel we have a brilliant staff team and i will print your review and let them read it. Thank you

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Review of
Lumley Court
from L P (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the phone

even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.

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Review of
Ashwood Care Centre
from Caroline C (Niece of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

My aunt moved into Ashwood in June 2024 and I have been delighted with the care she has received. The staff are kind and thoughtful, all they knew about her was that she liked cats and they printed her door name with a cat on it. My aunt's health has improved since being at Ashwood due to the care she

receives. I live a long way from Hayes and the staff keep me informed about her and make me feel very welcome when I visit.

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Review of
Allington House
from Julie P (Sister of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

I cannot commend enough the care of the staff on the dementia unit enough in the care of my sister, at every turn their compassion shines through when even things get fraught and sometimes frustrating for the residents of the home they show calm and a sense of care that astounds me, they truly are a

credit to the care home as well as Stockton borough council.

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Review of
Donwell House Nursing Home
from M A (Son of Resident) published on 18 April 2025

Submitted via Postal Card • Report

Overall Experience

Having a parent moved to a care home is not a decision that is easy to make. Having no real alternative I am relieved and delighted that we chose Donwell House.The staff could not be nicer this is endorsed by my mum too. I finally realise how much of a strain it was on my closest family members, I trying

to keep mum in her own home. She is so much safer than when carers visited 4 times a day. So pleased we chose Donwell House.

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Review of
Willow Park
from F N (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in Willow Park for just over 2 years. She was initially reluctant to move in, but the staff were so welcoming that she is now very happy and content. There are so many activities for the residents, including flower arranging, art, dancing & singing. The care has been wonderful, and every

time I visit, the home is well staffed. The atmosphere is always one of fun and happiness. I would highly recommend.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review, it really means a lot to us at the home.

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Review of
Moss Cottage Nursing Home
from B B (Friend of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Very pleased warm welcome friendly staff. resident care professional well cared for no problems at all

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Review of
Moss Cottage Nursing Home
from A C (Brother of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

As he is bedridden his social life effectively revolves around his carer but they are really great and he gets all he needs in the way of social contact, conversation, amusement and yes possible gossip. I would also like to mention the helpfulness and kind assistance of reception and the continued detailed

info and updates I get from the nursing staff.
Keep up the good work!

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Review of
The Hawthorns Care Home
from T V (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Finding the right home for your mother can be very daunting as you want the very best for your loved one. All I can say we as a family have made the right decision. The manager and the staff from day one have been wonderful helping her settle into her new home and addressing mum's needs. Mum has advanced

dementia but the staff continue to involve her in her care, activities and choices. We as a family are always made to feel welcome and able to discuss any concerns. The Hawthorns is a friendly, caring and a very clean environment. There is a fantastic entertainment team encouraging residents to participate in activities, listening to live music and organising tea and coffee mornings. There is always staff present to support residents and from observation the food always looks good and different choices available. I cannot say how pleased we are to have found the Hawthorns.

Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words. I will be sure to share your lovely feedback with the whole team - it truly means a lot to all of us. Mawuli

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Review of
Green Lane Care Centre
from Gerald S (Respite Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

The care and consideration I received were excellent...
All the staff,, medical , care, , occupational therapists,, physiotherapists, kitchen staff,, cleaners, the management and admin staff were all friendly,, professional and supportive.
This all helped me on the road to recovery.

Reply from Joanna Fisk, Manager at Green Lane Care Centre

Dear Gerald,Thank you so much for taking the time to leave a review of your experience at Green Lane Care Centre. We are truly grateful. Regards

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Review of
The Uplands
from M C (Wife of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My husband was as resident on Meole ward for a short time with dementia, the care given by the Nurses and carers was excellent. During the later stages they provide us with food and coffee.
The family cannot thank them enough for what they did for us.

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Review of
Donwell House Nursing Home
from G A (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum in law has been at Donwell House since December 2024 when she was no longer safe to return home after a hospital stay. She has settled in well, loves the food, the staff and company. She is doing as well as can be expected - at 91 years young. Yesterday she took a "funny turn" in the bathroom

when a family member was present. Previously (at home) this would have resulted to me how professional competent caring the staff were. No less than five staff reacted to the emergency buzzer. Money could not buy better peace of mind. Our relative is happy and safe. We are really reassured that she is in the best place.

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Review of
Bromford Lane Care Centre
from Ariya D (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Thank you to all the Dementia staff Nurses and care staff at Bromford Lane Care Centre for the care provided to my Dad.
Dad stayed in an EAB (enhanced assessment beds) capacity on his journey towards a permanent placement elsewhere nearer his family.
Because of the EAB capacity, Mum had access to

NHS physios approximately three times a week who were fantastic with dad and aided in him rehab from receiving all care in bed to being able to sit out and engage again. I can't thank them enough for that.
Thank you to the EAB manager and the EAB Deputy who went above and beyond, they were always available to help. EAB Deputy Manager would greet with a smile she would give Dad a hug and sit chat to him. It has been a difficult time for Dad and seeing your genuine enthusiasm about each step in his improvement won't be forgotten - thank you.
Thank you to another member of staff (Family Liaison), in particular, for helping us when things weren't running smoothly and for your kindness.

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Review of
The Grange Care Centre
from Daniel D (Relative of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

The Primrose Unit, in my experience, is the top ward in the whole building. The staff are beautiful and extremely helpful. Need I say more!

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Review of
Redworth House Care Home
from Fiona E (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Oh my goodness, this place and it's staff are amazing. So patient and caring, and absolutely brilliant with my mum during her stay. We never thought that mum would get better, but the care and dedication of the amazing team on the IC unit has worked wonders, we will always be grateful to you all.

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Review of
Beech Court Care Centre
from Richard O (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

My father was in the care of The Beech Court nursing team for the last 18 months of his life until January 2025.
The dedication, kindness & commitment of the nursing team and the level of care he received from everyone was outstanding and we were delighted with the care he received 24 hours a day (

I stayed into the night at times when Dad was very frail ).
The Management and Senior Nurses set a great example of genuinely caring about the patient and we were always aware that his wellbeing and treatment/medication was very important.
When he was in hospital in September 2024 , the A&E and Frailty Nurses asked which nursing home he has been in - as his skin, Cleanliness and general condition was so good !
In the eulogy for my Dads life we thanked The Manager, nurses and carers at Beech Court, who all gave Dad great care and thoughtful friendship.
Care for the elderly is a 24 hour commitment and Dad was blessed to be in the right place to receive the level of care he deserved.

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Review of
Birch Tree Manor
from John M (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Excellent staff and management
Rooms clean and tidy food great allways something to do activities during the day
Staff friendly nothing to much trouble garden grounds are fantastic mum said she would like to come again for restbite

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Review of
Bromford Lane Care Centre
from Alan G (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

My dad was a resident between Dec 24 to Mar 25 on an emergency bed.

During his stay here the staff have been lovely to my dad and treated him with nothing but kindness.

I would like to say a special thank you to " S" and "D" from management for all their guidance and support. This process is

totally new to me and they have been a great help.

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Care Homes Owned by The Bondcare Group

The Bondcare Group Locations (64)

The Bondcare Group Reviews (2257)

Larchwood House

Green Acres Nursing Home

Southwell Court

Lumley Court

Ashwood Care Centre

Allington House

Donwell House Nursing Home

Willow Park

Moss Cottage Nursing Home

Moss Cottage Nursing Home

The Hawthorns Care Home

Green Lane Care Centre

The Uplands

Donwell House Nursing Home

Bromford Lane Care Centre

The Grange Care Centre

Redworth House Care Home

Beech Court Care Centre

Birch Tree Manor

Bromford Lane Care Centre

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