Care Home Owned by Sanctuary Care Ltd in Aberdeenshire

Sanctuary Care Finance Department extremely unhelpful.

of her passing, who was with her and kept her comfortable to the end. All the staff have been sympathetic, empathetic, supportive and couldn't do enough for us from making cups of tea, sandwiches, bringing in chairs, and even a sofa bed to stay overnight if we wished. All our questions were answered and we were given reassurance when we most needed it. It is clear that all the staff in Pitcairn not only care about the residents but their families as well. They have eased our passage through this extremely sad and difficult time in every way. We really can't thank you all enough.

words to say how grateful we all are for your hard work and support. You and your team made her last few years some to remember 

of them all.

about Mums care and were involved in all decisions made. On the occasions a GP visit was required this was done promptly and we were kept fully informed.
Weekly emails on activities and events was appreciated and meant we could join Mum for some of them.
Pitcairn has bright sunny rooms and Lounges, is well maintained and clean with a lovely secure outdoor space which the resident's and Families can enjoy.

for the staff who have been great in their interactions with her. Management and Admin have also been very helpful in getting my mum settled in.

nurses to discuss Dad's usual routine, likes, dislikes etc to try to help him settle as she had not been able to see me in person.
Communication has been good with nursing staff phoning in a timely manner with updates on GP visits etc, chatting about how Dad is on every visit and regular emails keeping me up to date with events and activities coming up.
There were some difficulties in communication with Head Office initially with regards to finance, necessitating several phone calls, but this has been resolved.

The home itself is maintained and organized, making our overall experience positive.

on offer which the residents can do as much or as little as they choose.
The building is very clean, modern and all on one level so that has given Mum confidence in moving around.
She is looking forward to spending more time in the lovely gardens when the weather gets warmer.

is turned around very quickly, I have never had to go looking for any items of clothing . There are always activities residents can participate in if they wish and seeing photos of them on Facebook enjoying themselves is reassuring. Staff and management are always available for a chat.

imagine anywhere else that would be better for her.
My thanks, appreciation and admiration go to all the staff and home management team.