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Care Home Owned by Sanctuary Care Ltd in Aberdeenshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in Aberdeenshire

Only the locations & reviews in Aberdeenshire for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 7279 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Aberdeenshire (1)

 - Browse 1 Care Home owned by Sanctuary Care Ltd in Aberdeenshire
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Pitcairn Lodge Nursing Home
Kirkton of Skene, Westhill AB32 6XT 
9.7 70 reviews
Pitcairn Lodge Nursing Home, Westhill, Aberdeenshire
"Since moving in to Pitcairn Lodge in December, my Mother-in-Law has been very well looked after. Her medical situation was immediately…"   Read all 70 reviews
  • from £1,991 / week
  • 55 Rooms
Location Type Care Home

Located in a beautiful rural setting, with views over Westhill, Pitcairn Lodge is a home which is truly part of the local community. The team, many of whom have been with the home for over 10 years, ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Sanctuary Care Ltd Reviews in Aberdeenshire (70)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.624) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Pitcairn Lodge Nursing Home

from D M (Son of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has settled in to life at Pitcairn very well. The staff are attentive, the home is clean, smart and intuitively laid out. My dad seems to enjoy the meals offered. His room is nice and we have been able to personalise it for him.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such thoughtful feedback. It's wonderful to hear how well your dad has settled and that he feels comfortable in his room and enjoys the meals.
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Review of

Pitcairn Lodge Nursing Home

from G J (Son-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving in to Pitcairn Lodge in December, my Mother-in-Law has been very well looked after. Her medical situation was immediately understood and taken in hand. The amount of personal care she now requires is being given to her. She is very happy and comfortable with the accommodation. The social
and activities programme in the home is fantastic as it has already improved her energy levels (the lovely food also helos in this respect), increased the amount of interaction with others and got her singing again. All of this means that her well-being has been greatly improved in such a short time. The staff at Pitcairn Lodge are very kind people and obviously care about the residents.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you so much for sharing such thoughtful feedback. We are delighted to hear your mother in law has settled so well and that her care, the activities and the meals are helping her feel more comfortable, energetic and sociable.
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Review of

Pitcairn Lodge Nursing Home

from Gillian T (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is in Pitcairn for respite care. She is receiving outstanding care from the staff. She has been encouraged to eat, socialise and mobilize and is now much happier than before she came. She comments that the food is always delicious. The staff are so attentive and always friendly and welcoming.
We
are so grateful to Ruth and her amazing team.
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Review of

Pitcairn Lodge Nursing Home

from Jane R (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Pitcairn Lodge were very friendly and informative when we went to visit for the first time after gaining a place again the staff were very welcoming. The admittance procedure was smooth and effortless stress free and our minds were put at rest that the care was needed was being provided
over the first month my mum has settled in very well and all the staff are very kind friendly and patient we are very happy with everything so far.
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Review of

Pitcairn Lodge Nursing Home

from Kathleen G (Wife of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to express our sincere thanks as a family to Pitcairn Nursing Home.
The staff in The Larch ward were outstanding with the care Vic received. They were all genuine
and caring towards him and we were overwhelmed with their compassion & support during Vic's 2 years of staying there.
Although
Vic could not always get involved due to his condition, the Entertainment & Outings they laid on for the residents was enjoyable for all.
Thank you Pitcairn for everything.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such a heartfelt review. We're so pleased to hear that the care and compassion shown by our team made a positive difference during your loved one's time with us. It's wonderful to know that the activities and outings were enjoyed and helped create meaningful moments. Your kind words will be shared with the team.
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Review of

Pitcairn Lodge Nursing Home

from C W (Grandson of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so impressed with Pitcairn when we visited and the very friendly and knowledgeable staff. We were even more delighted to have granny move there for a short time. We couldn't speak more highly about the care and attention that the nurses gave granny. Would recommend to anyone looking for somewhere
to care for a loved one.
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Review of

Pitcairn Lodge Nursing Home

from Graham J (Son of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Larch Wing provided loving care for Michael my Father.
The compassionate care, kindness, patience and support brought comfort to him and peace to our family. We will always be grateful for the dignity and warmth shown during a difficult time.
N.B. Pitcairn management was excellent but
Sanctuary Care Finance Department extremely unhelpful.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such heartfelt words. We're truly honoured to have provided care that brought comfort and peace during such a significant time. Your appreciation means a great deal to the team. We also acknowledge your feedback regarding the finance department and take it seriously as part of our commitment to continuous improvement.
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Review of

Pitcairn Lodge Nursing Home

from Lesley S (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a massive thank you to all the staff at Pitcairn this week and especially over the last 2 days when my mum was receiving end of life care. ( there are literally too many names to mention individually) but as a family we are especially grateful to Nika the nurse on duty at the time
of her passing, who was with her and kept her comfortable to the end. All the staff have been sympathetic, empathetic, supportive and couldn't do enough for us from making cups of tea, sandwiches, bringing in chairs, and even a sofa bed to stay overnight if we wished. All our questions were answered and we were given reassurance when we most needed it. It is clear that all the staff in Pitcairn not only care about the residents but their families as well. They have eased our passage through this extremely sad and difficult time in every way. We really can't thank you all enough.
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Review of

Pitcairn Lodge Nursing Home

from Erin W (Granddaughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a massive thank you to you and your team for helping look after my grandma all the years she was at Pitcairn. You all did an amazing job of welcoming her into your family and made my family and I feel so at ease with the level of care and love you showed her. There are not enough
words to say how grateful we all are for your hard work and support. You and your team made her last few years some to remember 
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you so much for your kind words. We're truly grateful to have had the opportunity to care for your grandma during her time at Pitcairn. Knowing that our support helped bring comfort to her and your family means a great deal to us.
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Review of

Pitcairn Lodge Nursing Home

from Gary S (Son-in-law of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always find staff very engaging and upbeat during my visits. Appears to be plenty of engagement with the residents and good interaction. The events or themed activities are very varied and well planned out. Very happy with the home overall
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for your lovely feedback! We're so pleased you find our team engaging and the activities well planned. It means a lot to know you're happy with the home overall, we really appreciate your support!
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Review of

Pitcairn Lodge Nursing Home

from C L (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been so well looked after by all the staff since her arrival in January 2025. She has a different interaction with each staff member which is so nice to see. She won't let them walk by without a wave or a hug. ALL the staff have endless patience on the more challenging days and I'm so appreciative
of them all.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you so much for your lovely review. It's wonderful to hear how well your mum has settled in and how warmly she connects with each member of our team. We're truly grateful for your kind words and appreciation - it means a lot to us all.
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Review of

Pitcairn Lodge Nursing Home

from Fiona R (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been resident in Pitcairn for just over a year. The staff took the time to get to know her and help her settle in well. They also made sure Dad was looked after on his daily visits. They both enjoyed the activities arranged in the home and a couple of trips out.
As a Family we were kept informed
about Mums care and were involved in all decisions made. On the occasions a GP visit was required this was done promptly and we were kept fully informed.
Weekly emails on activities and events was appreciated and meant we could join Mum for some of them.
Pitcairn has bright sunny rooms and Lounges, is well maintained and clean with a lovely secure outdoor space which the resident's and Families can enjoy.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for your lovely review. We're so pleased your mum felt settled and supported at Pitcairn, and that your dad was also well looked after during his visits. It's great to hear your family felt involved and informed throughout, and that you enjoyed joining in with some of the activities. We're glad the bright spaces and garden added to your experience - it was a pleasure to care for your mum and support your family.
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Review of

Pitcairn Lodge Nursing Home

from Sylvia L (Sister-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sister in law very well looked after. The home is really nice and carers are so good to the residents they interact with them really well. There is plenty going on for them to keep alert. The manager is very good at her job and very welcoming
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for your lovely review. We're so pleased your sister-in-law is well cared for and that you've had such a positive experience. Your kind words mean a lot to our team!
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Review of

Pitcairn Lodge Nursing Home

from I B (Wife of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit the home every day. The staff are all very good to speak to.
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Review of

Pitcairn Lodge Nursing Home

from Susan M (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in to Pitcairn Lodge at the beginning of May. She was given a very warm welcome by all the staff and is settling in well. She has very much enjoyed getting involved in activities and has been out in the minibus for trips to a local nursery and to a concert. Nothing is ever too much bother
for the staff who have been great in their interactions with her. Management and Admin have also been very helpful in getting my mum settled in.
Reply from Fae Doherty, Senior Marketing Officer at Pitcairn Lodge Nursing HomeThank you so much for your wonderful review for our home and team at Pitcairn Lodge. It is so appreciated.
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Review of

Pitcairn Lodge Nursing Home

from L A (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad is a recent resident and from the start he has been made welcome and has been well cared for by the staff. He hasn't been the easiest to look after, especially at night but all efforts have been made to ensure his comfort and safety. I very much appreciated a phone call from one of the night
nurses to discuss Dad's usual routine, likes, dislikes etc to try to help him settle as she had not been able to see me in person.
Communication has been good with nursing staff phoning in a timely manner with updates on GP visits etc, chatting about how Dad is on every visit and regular emails keeping me up to date with events and activities coming up.
There were some difficulties in communication with Head Office initially with regards to finance, necessitating several phone calls, but this has been resolved.
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing HomeThank you for your review for Pitcairn Lodge. We're so pleased to hear that your dad has felt so welcomed and well cared for by our team. Communication is key, and we're glad you've found our team so helpful. We also appreciate your patience regarding the initial finance queries and are happy this has now been resolved. If there's anything more we can do to support you and your dad, please don't hesitate to reach out.
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Review of

Pitcairn Lodge Nursing Home

from N R (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Pitcairn Lodge for just over a week now, and we couldn't be happier with how everything has gone. The staff and management at Pitcairn Lodge have been incredibly helpful and supportive, making the process easier for us. As a family we've really appreciated their guidance and professionalism.
The home itself is maintained and organized, making our overall experience positive.
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing HomeThank you for your kind words. We're so pleased to hear that your dad has settled in so well at Pitcairn Lodge and that you've had such a positive experience. Our team strives to provide such a supportive and welcoming environment for both residents and their families, so it's wonderful to know their efforts have made a difference. We truly appreciate your feedback and look forward to continuing to provide the best care for your dad.
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Review of

Pitcairn Lodge Nursing Home

from M S (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pitcairn Lodge management and staff could not have been more helpful and accommodating. A special mention must be said for the Home Manager, who has gone above and beyond! The whole family are grateful for her professionalism and kindness towards my father and the whole family. Thank you!
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing HomeThank you for your wonderful feedback. We're delighted to hear that the management and staff at Pitcairn Lodge have been so helpful and supportive. A special thank you for recognising the Home Manager's dedication - your kind words will mean so much to the whole team. We truly appreciate your support, thank you.
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Review of

Pitcairn Lodge Nursing Home

from S F (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very reluctant to move to a care home but she has really settled into Pitcairn Lodge. The staff have been very supportive and she loves her bright, sunny room. The food is excellent and just to her taste ie. not spicy and how she remembers food from her younger years.
There are lots of activities
on offer which the residents can do as much or as little as they choose.
The building is very clean, modern and all on one level so that has given Mum confidence in moving around.
She is looking forward to spending more time in the lovely gardens when the weather gets warmer.
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing HomeThank you for sharing your lovely feedback. We're so pleased to hear that your mum has settled in so well at Pitcairn Lodge. It's wonderful to know she enjoys her bright room, the delicious food, and the variety of activities available. We're also glad that the layout has helped boost her confidence. We look forward to seeing her enjoy the gardens as the warmer weather arrives.
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Review of

Pitcairn Lodge Nursing Home

from Euan S (Grandson of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Pitcairn Lodge Nursing Home are very friendly and welcoming. They are very good with the residents and I have no instances where this wouldn't be the case.
The facility is well kept and there is always fun activities and events for the residents.
Reply from Kate Yates, Communications and Content Specialist at Pitcairn Lodge Nursing HomeThank you for your lovely review of our team at Pitcairn. We're delighted to hear that you find the staff so friendly, welcoming, and dedicated. It's also wonderful to know that you appreciate the activities and the well-kept environment. Your kind words will mean a lot to our team, thank you.
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Awards / Recognitions (12)

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