Care Homes Owned by Sanctuary Care Ltd in Aberdeenshire

He's really enjoying the delicious, nutritional meals, and these have contributed to the improvement in his health. Housekeeping and maintenance staff ensure that the home is immaculate, and cleaned to a high professional standard. Every member of staff has been incredibly friendly and compassionate with a 'can do ' attitude. I knew as soon as I met Ruth and Elaine, that the residents welfare and happiness is their priority. In their leadership of the highly professional team, I have total confidence that my uncle is receiving the very best of care. Thank you !

I cannot praise the staff & running of Pitcairn highley enough. Every single staff member I have dealt with have been very professional, caring & mindful of mum (& dads) situation. There are countless activities to keep mum happy. The cleanliness is second to none, I couldn't fault a thing.

Overall, I find everyone to be very open, warm & nurturing. The management team are also very available & approachable at all times. It has really set my mind at ease knowing mum is so well cared for.

However, my Dad has been there now for a month. I am very impressed with the level of care he has received. As a family we received great feedback from all staff. Nothing is a bother. There are lots of activities going on every week, which we can see all residents are encouraged to take part in. This has been an immense help for my Dad to settle. The staff also take great time to get to know the resident and tailor to the individual.

Mum has been in Pitcairn Lodge now for nearly a year. She is very happy there and as a family we continue to be more than satisfied with the care she receives. The staff interact very well with her and get her involved with lots of activities like outings and quizzes which she enjoys. Staff keep us up to date with any medical issues as they have arisen and have dealt with anything that has happened promptly. It is so nice to come in to visit mum to know she will be happy, smiley and content.

I was a bit nervous when taking my mum into Pitcairn Lodge Nursing Home to be a resident, but I needn't have worried as the staff were so supportive and compassionate during this time and put me and mum at ease straight away. Mum has settled in well and enjoying all the daily activities, gardening, walking, bingo, bus runs, and many more others. The staff are all obviously dedicated and mum refers to them as her friends which just shows how much work they put into getting to knowing mum. I feel mum is being very well cared for which in turn gives me great peace of mind.

Staff are very accommodating and approachable!

There's always a lot of laugher and 'buzz' from the Carers, which feels very uplifting when visiting.

My Dad moved into Pitcairn early December and although this was a huge change and adjustment for my family, I have been very happy with the service and care from Pitcairn. I live overseas so do find the distance and time difference a challenge but every time I call I am always met with informed and happy staff. My Dad is doing really well and settling in fine. Staff at Pitcairn, in particular Ruth, have been very good at listening to who my Dad is and understanding his needs as well as really getting to know him. Ruth has also taken the time to hold video calls with me to help with any initial worries or concern I had. I'm feeling very positive and much more content now knowing that my Dad is well cared for, well fed, safe and happy. Staff have even taken him out to purchase some treats and his newspaper that he loves seeing as I'm not there to be able to do that for him. I'm really feeling thankful that he is in a place like Pitcairn.

Thank you all.

My dad has settled in to life at Pitcairn very well. The staff are attentive, the home is clean, smart and intuitively laid out. My dad seems to enjoy the meals offered. His room is nice and we have been able to personalise it for him.

Since moving in to Pitcairn Lodge in December, my Mother-in-Law has been very well looked after. Her medical situation was immediately understood and taken in hand. The amount of personal care she now requires is being given to her. She is very happy and comfortable with the accommodation. The social and activities programme in the home is fantastic as it has already improved her energy levels (the lovely food also helos in this respect), increased the amount of interaction with others and got her singing again. All of this means that her well-being has been greatly improved in such a short time. The staff at Pitcairn Lodge are very kind people and obviously care about the residents.

We are so grateful to Ruth and her amazing team.

The staff at Pitcairn Lodge were very friendly and informative when we went to visit for the first time after gaining a place again the staff were very welcoming. The admittance procedure was smooth and effortless stress free and our minds were put at rest that the care was needed was being provided over the first month my mum has settled in very well and all the staff are very kind friendly and patient we are very happy with everything so far.

Thank you Pitcairn for everything.

We were so impressed with Pitcairn when we visited and the very friendly and knowledgeable staff. We were even more delighted to have granny move there for a short time. We couldn't speak more highly about the care and attention that the nurses gave granny. Would recommend to anyone looking for somewhere to care for a loved one.

N.B. Pitcairn management was excellent but Sanctuary Care Finance Department extremely unhelpful.

I just want to say a massive thank you to all the staff at Pitcairn this week and especially over the last 2 days when my mum was receiving end of life care. ( there are literally too many names to mention individually) but as a family we are especially grateful to Nika the nurse on duty at the time of her passing, who was with her and kept her comfortable to the end. All the staff have been sympathetic, empathetic, supportive and couldn't do enough for us from making cups of tea, sandwiches, bringing in chairs, and even a sofa bed to stay overnight if we wished. All our questions were answered and we were given reassurance when we most needed it. It is clear that all the staff in Pitcairn not only care about the residents but their families as well. They have eased our passage through this extremely sad and difficult time in every way. We really can't thank you all enough.

I would like to say a massive thank you to you and your team for helping look after my grandma all the years she was at Pitcairn. You all did an amazing job of welcoming her into your family and made my family and I feel so at ease with the level of care and love you showed her. There are not enough words to say how grateful we all are for your hard work and support. You and your team made her last few years some to remember

Always find staff very engaging and upbeat during my visits. Appears to be plenty of engagement with the residents and good interaction. The events or themed activities are very varied and well planned out. Very happy with the home overall

Mum has been so well looked after by all the staff since her arrival in January 2025. She has a different interaction with each staff member which is so nice to see. She won't let them walk by without a wave or a hug. ALL the staff have endless patience on the more challenging days and I'm so appreciative of them all.