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Care Home Owned by Sanctuary Care Ltd in Aberdeenshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in Aberdeenshire

Only the locations & reviews in Aberdeenshire for Sanctuary Care Ltd are showing below.

View the details of all 94 locations (with 7449 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Aberdeenshire (1)

 - Browse 1 Care Home owned by Sanctuary Care Ltd in Aberdeenshire
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Pitcairn Lodge Nursing Home
Kirkton of Skene, Westhill AB32 6XT 
9.7 77 reviews
Pitcairn Lodge Nursing Home, Westhill, Aberdeenshire
"I cannot praise the staff & running of Pitcairn highley enough. Every single staff member I have dealt with have been very professional,…"   Read all 77 reviews
  • from £1,991 / week
  • 55 Rooms
Location Type Care Home

Located in a beautiful rural setting, with views over Westhill, Pitcairn Lodge is a home which is truly part of the local community. The team, many of whom have been with the home for over 10 years, ... Read more

Older Person Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Sanctuary Care Ltd Reviews in Aberdeenshire (77)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.636) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Pitcairn Lodge Nursing Home

from Denise M (Daughter of Resident) published on 19 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff & running of Pitcairn highley enough. Every single staff member I have dealt with have been very professional, caring & mindful of mum (& dads) situation. There are countless activities to keep mum happy. The cleanliness is second to none, I couldn't fault a thing.


Overall,

I find everyone to be very open, warm & nurturing. The management team are also very available & approachable at all times. It has really set my mind at ease knowing mum is so well cared for.
Reply from Jacob Hardie, Reviews team at Pitcairn Lodge Nursing HomeThank you for sharing such lovely feedback. We're delighted to hear how supported and reassured you feel, and that your parents are enjoying the caring. It's wonderful to know our team's professionalism, warmth and high standards have made such a positive difference.
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Review of

Pitcairn Lodge Nursing Home

from L F (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I met the Care Home Manager and Assistant Manager I was impressed with their level of knowledge and professionalism. The care home itself has obviously been through some decorative changes and I can tell there is likely some upgrades required.
However, my Dad has been there now for
a month. I am very impressed with the level of care he has received. As a family we received great feedback from all staff. Nothing is a bother. There are lots of activities going on every week, which we can see all residents are encouraged to take part in. This has been an immense help for my Dad to settle. The staff also take great time to get to know the resident and tailor to the individual.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such thoughtful feedback. We're delighted to hear how well your dad has settled and that the care, activities and personalised approach have made such a positive difference for him and your family.
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Review of

Pitcairn Lodge Nursing Home

from Donna C (Daughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Pitcairn for just over a month now and she loves her room, it was great to personalise it as we wished. Mum was rather hesitant to join the great activities on offer, but it's so nice that the wonderful staff are encouraging Mum without pressure so she feels comfortable and well supported.
Mum
had some medical issues not long after moving into Pitcairn Lodge, the nursing staff contacted her GP to address and change her medication, keeping me informed constantly, which was a huge relief.
The CareHome is very clean and meals are excellent, mum loves her cuppy and cakes too.
There's always a lot of laugher and 'buzz' from the Carers, which feels very uplifting when visiting.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such lovely feedback. We're delighted to hear your mum has settled well, enjoys her personalised room and feels gently supported to join in at her own pace. It's reassuring to know our team kept you informed while addressing her health needs. We're pleased the home feels clean, welcoming and full of warmth, with good food, cuppas, cakes and plenty of cheerful buzz.
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Review of

Pitcairn Lodge Nursing Home

from Sybil W (Wife of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been so much more comfortable since getting spells in an easy chair which has helped his general wellbeing! For this I and my family are truly grateful!
Staff are very accommodating and approachable!
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such lovely feedback. We're so pleased to hear your husband has been more comfortable and that the easy chair has supported his wellbeing. It means a great deal to know our team have been accommodating and approachable, and that this has made a positive difference for your family.
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Review of

Pitcairn Lodge Nursing Home

from Phyllis C (Daughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a bit nervous when taking my mum into Pitcairn Lodge Nursing Home to be a resident, but I needn't have worried as the staff were so supportive and compassionate during this time and put me and mum at ease straight away. Mum has settled in well and enjoying all the daily activities, gardening,
walking, bingo, bus runs, and many more others. The staff are all obviously dedicated and mum refers to them as her friends which just shows how much work they put into getting to knowing mum. I feel mum is being very well cared for which in turn gives me great peace of mind.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such reassuring feedback. We are delighted to hear how quickly your mum felt at ease and is enjoying the activities. Knowing our team are seen as friends and that you have peace of mind means a great deal.
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Review of

Pitcairn Lodge Nursing Home

from Susan M (Daughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Pitcairn Lodge now for nearly a year. She is very happy there and as a family we continue to be more than satisfied with the care she receives. The staff interact very well with her and get her involved with lots of activities like outings and quizzes which she enjoys. Staff keep us
up to date with any medical issues as they have arisen and have dealt with anything that has happened promptly. It is so nice to come in to visit mum to know she will be happy, smiley and content.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such kind feedback. We're so pleased to hear your mum is happy at Pitcairn Lodge and enjoying the activities and outings on offer. Knowing you feel well informed and that every visit is met with smiles and contentment truly means a lot.
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Review of

Pitcairn Lodge Nursing Home

from L R (Daughter of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad moved into Pitcairn early December and although this was a huge change and adjustment for my family, I have been very happy with the service and care from Pitcairn. I live overseas so do find the distance and time difference a challenge but every time I call I am always met with informed and
happy staff. My Dad is doing really well and settling in fine. Staff at Pitcairn, in particular Ruth, have been very good at listening to who my Dad is and understanding his needs as well as really getting to know him. Ruth has also taken the time to hold video calls with me to help with any initial worries or concern I had. I'm feeling very positive and much more content now knowing that my Dad is well cared for, well fed, safe and happy. Staff have even taken him out to purchase some treats and his newspaper that he loves seeing as I'm not there to be able to do that for him. I'm really feeling thankful that he is in a place like Pitcairn.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such thoughtful feedback. We're so pleased to hear your dad has settled well and that our team has been able to support both him and your family, even from afar. Knowing he feels safe, well cared for and enjoying the little routines that matter to him means a great deal to us.
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Review of

Pitcairn Lodge Nursing Home

from Joan M (Wife of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving into Pitcairn Lodge Nursing home at the end of December, my ex-husband is thriving due to the excellent care provided by all the staff. He had a slight dip following a short stay in hospital however he is now making huge progress. He had lost a significant amount of weight prior to becoming
a resident as he wasn't eating but he is now gaining weight due to the varied and nutritious food served.
He had become very isolated so it's great to see him socialising with other residents and taking part in the innovative activities.
At times he can be stubborn and use inappropriate language which the staff just take with a pinch of salt. All the staff are kind, caring, friendly and have made such a difference to him. Before becoming a resident, both my son and I, were expecting the worst but my ex-husband is now more like the man he used to be which is all down to the level of care he is provided with.
Thank you all.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such thoughtful feedback. We're so pleased to hear how well he has settled and the progress he is making, from enjoying nutritious meals to reconnecting socially through activities. It's wonderful to know our team's kindness and understanding have made such a positive difference to his wellbeing.
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Review of

Pitcairn Lodge Nursing Home

from D M (Son of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has settled in to life at Pitcairn very well. The staff are attentive, the home is clean, smart and intuitively laid out. My dad seems to enjoy the meals offered. His room is nice and we have been able to personalise it for him.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such thoughtful feedback. It's wonderful to hear how well your dad has settled and that he feels comfortable in his room and enjoys the meals.
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Review of

Pitcairn Lodge Nursing Home

from G J (Son-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving in to Pitcairn Lodge in December, my Mother-in-Law has been very well looked after. Her medical situation was immediately understood and taken in hand. The amount of personal care she now requires is being given to her. She is very happy and comfortable with the accommodation. The social
and activities programme in the home is fantastic as it has already improved her energy levels (the lovely food also helos in this respect), increased the amount of interaction with others and got her singing again. All of this means that her well-being has been greatly improved in such a short time. The staff at Pitcairn Lodge are very kind people and obviously care about the residents.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you so much for sharing such thoughtful feedback. We are delighted to hear your mother in law has settled so well and that her care, the activities and the meals are helping her feel more comfortable, energetic and sociable.
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Review of

Pitcairn Lodge Nursing Home

from Gillian T (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is in Pitcairn for respite care. She is receiving outstanding care from the staff. She has been encouraged to eat, socialise and mobilize and is now much happier than before she came. She comments that the food is always delicious. The staff are so attentive and always friendly and welcoming.
We
are so grateful to Ruth and her amazing team.
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Review of

Pitcairn Lodge Nursing Home

from Jane R (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Pitcairn Lodge were very friendly and informative when we went to visit for the first time after gaining a place again the staff were very welcoming. The admittance procedure was smooth and effortless stress free and our minds were put at rest that the care was needed was being provided
over the first month my mum has settled in very well and all the staff are very kind friendly and patient we are very happy with everything so far.
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Review of

Pitcairn Lodge Nursing Home

from Kathleen G (Wife of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to express our sincere thanks as a family to Pitcairn Nursing Home.
The staff in The Larch ward were outstanding with the care Vic received. They were all genuine
and caring towards him and we were overwhelmed with their compassion & support during Vic's 2 years of staying there.
Although
Vic could not always get involved due to his condition, the Entertainment & Outings they laid on for the residents was enjoyable for all.
Thank you Pitcairn for everything.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such a heartfelt review. We're so pleased to hear that the care and compassion shown by our team made a positive difference during your loved one's time with us. It's wonderful to know that the activities and outings were enjoyed and helped create meaningful moments. Your kind words will be shared with the team.
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Review of

Pitcairn Lodge Nursing Home

from C W (Grandson of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so impressed with Pitcairn when we visited and the very friendly and knowledgeable staff. We were even more delighted to have granny move there for a short time. We couldn't speak more highly about the care and attention that the nurses gave granny. Would recommend to anyone looking for somewhere
to care for a loved one.
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Review of

Pitcairn Lodge Nursing Home

from Graham J (Son of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Larch Wing provided loving care for Michael my Father.
The compassionate care, kindness, patience and support brought comfort to him and peace to our family. We will always be grateful for the dignity and warmth shown during a difficult time.
N.B. Pitcairn management was excellent but
Sanctuary Care Finance Department extremely unhelpful.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for sharing such heartfelt words. We're truly honoured to have provided care that brought comfort and peace during such a significant time. Your appreciation means a great deal to the team. We also acknowledge your feedback regarding the finance department and take it seriously as part of our commitment to continuous improvement.
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Review of

Pitcairn Lodge Nursing Home

from Lesley S (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a massive thank you to all the staff at Pitcairn this week and especially over the last 2 days when my mum was receiving end of life care. ( there are literally too many names to mention individually) but as a family we are especially grateful to Nika the nurse on duty at the time
of her passing, who was with her and kept her comfortable to the end. All the staff have been sympathetic, empathetic, supportive and couldn't do enough for us from making cups of tea, sandwiches, bringing in chairs, and even a sofa bed to stay overnight if we wished. All our questions were answered and we were given reassurance when we most needed it. It is clear that all the staff in Pitcairn not only care about the residents but their families as well. They have eased our passage through this extremely sad and difficult time in every way. We really can't thank you all enough.
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Review of

Pitcairn Lodge Nursing Home

from Erin W (Granddaughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a massive thank you to you and your team for helping look after my grandma all the years she was at Pitcairn. You all did an amazing job of welcoming her into your family and made my family and I feel so at ease with the level of care and love you showed her. There are not enough
words to say how grateful we all are for your hard work and support. You and your team made her last few years some to remember 
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you so much for your kind words. We're truly grateful to have had the opportunity to care for your grandma during her time at Pitcairn. Knowing that our support helped bring comfort to her and your family means a great deal to us.
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Review of

Pitcairn Lodge Nursing Home

from Gary S (Son-in-law of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always find staff very engaging and upbeat during my visits. Appears to be plenty of engagement with the residents and good interaction. The events or themed activities are very varied and well planned out. Very happy with the home overall
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for your lovely feedback! We're so pleased you find our team engaging and the activities well planned. It means a lot to know you're happy with the home overall, we really appreciate your support!
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Review of

Pitcairn Lodge Nursing Home

from C L (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been so well looked after by all the staff since her arrival in January 2025. She has a different interaction with each staff member which is so nice to see. She won't let them walk by without a wave or a hug. ALL the staff have endless patience on the more challenging days and I'm so appreciative
of them all.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you so much for your lovely review. It's wonderful to hear how well your mum has settled in and how warmly she connects with each member of our team. We're truly grateful for your kind words and appreciation - it means a lot to us all.
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Review of

Pitcairn Lodge Nursing Home

from Fiona R (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been resident in Pitcairn for just over a year. The staff took the time to get to know her and help her settle in well. They also made sure Dad was looked after on his daily visits. They both enjoyed the activities arranged in the home and a couple of trips out.
As a Family we were kept informed
about Mums care and were involved in all decisions made. On the occasions a GP visit was required this was done promptly and we were kept fully informed.
Weekly emails on activities and events was appreciated and meant we could join Mum for some of them.
Pitcairn has bright sunny rooms and Lounges, is well maintained and clean with a lovely secure outdoor space which the resident's and Families can enjoy.
Reply from Jacob Hardie, Design and Marketing Assistant at Pitcairn Lodge Nursing HomeThank you for your lovely review. We're so pleased your mum felt settled and supported at Pitcairn, and that your dad was also well looked after during his visits. It's great to hear your family felt involved and informed throughout, and that you enjoyed joining in with some of the activities. We're glad the bright spaces and garden added to your experience - it was a pleasure to care for your mum and support your family.
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Awards / Recognitions (12)

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