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Care Homes Owned by Sanctuary Care Ltd in Merseyside

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sanctuary Care Ltd in Merseyside

Only the locations & reviews in Merseyside for Sanctuary Care Ltd are showing below.

View the details of all 94 locations (with 7449 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Merseyside (3)

 - Browse 3 Care Homes owned by Sanctuary Care Ltd in Merseyside
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Prince Alfred Residential Care Home
Rose Villas, Prince Alfred Road, Wavertree, Liverpool L15 8HH 
9.8 106 reviews
Prince Alfred Residential Care Home, Liverpool, Merseyside
"The staff are so caring for mum; the family knows that they have her best interests at heart. This covers everyone involved. She can be…"   Read all 106 reviews
  • from £1,247 / week
  • 50 Rooms
Location Type Care Home

Prince Alfred care home provides residential and respite care, with a team devoted to enriching residents’ lives every day. The gardens, overlooking beautiful Mystery Park, are a standout feature - ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
Ridgewood Court Residential Care Home
Ridgewood Drive, Pensby, Wirral CH61 8RA 
9.8 75 reviews
Ridgewood Court Residential Care Home, Wirral, Merseyside
"My mother has been a resident at Ridgewood Court since it opened in 2018. The care she has received has been amazing. Staff have always…"   Read all 75 reviews
  • from £1,548 / week
  • 60 Rooms
Location Type Care Home

Ridgewood Court is a modern care home offering residential, dementia and respite care. Bedrooms are spacious and beautifully decorated with walk-in wet rooms, and the home features stunning communal ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Willow Gardens Residential and Nursing Home
St Edmonds Road, Bootle L20 7HF 
9.7 68 reviews
Willow Gardens Residential and Nursing Home, Bootle, Merseyside
"Following my father's stroke, our family faced the difficult decision of placing him into a care home as a temporary measure while we…"   Read all 68 reviews
  • from £947 / week
  • 46 Rooms
Location Type Care Home

Willow Gardens care home is known for its person-centred care and warm, family feel, with some team members having over 10 years’ experience. The home offers residential, dementia and respite care, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Sanctuary Care Ltd Reviews in Merseyside (249)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.636) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Willow Gardens Residential and Nursing Home

from Jack C (Son of Resident) published on 19 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following my father's stroke, our family faced the difficult decision of placing him into a care home as a temporary measure while we searched for suitable accommodation. At just 67, this was a huge adjustment, but from the moment he arrived, he was treated with kindness, dignity, and respect.
During
his stay from June 2025 to January 2026, the staff provided exceptional care, companionship, and encouragement, helping him through a challenging period. The home was always spotless, welcoming, and maintained to a very high standard.
The Manager and her team were outstanding, offering support and reassurance whenever needed. My father also thoroughly enjoyed the food, always looking forward to mealtimes and the variety of meals on offer.
A particularly touching moment came on his final day when staff gathered to wish him well. It brought tears to his eyes and perfectly reflected the genuine care shown throughout his stay. Even now, he still talks fondly about the wonderful time he had.
Reply from Jacob Hardie, Reviews team at Willow Gardens Residential and Nursing HomeThank you for sharing such a heartfelt and moving review. We're truly touched to hear how supported your father felt during such a challenging time, and that our team's kindness, encouragement and companionship made a positive difference. It's wonderful to know he enjoyed the meals and found comfort in the welcoming environment. Your words mean so much to us all.
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Review of

Willow Gardens Residential and Nursing Home

from Gill W (Daughter of Resident) published on 18 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Gardens continues to offer everything mum needs & more.
Mum's been a resident here for 4 years but in the last 12 months Mum's health has been particularly challenging.
The whole team really do offer wrap around support ; they pre empt what mum may need & have always shown genuine care
& compassion.
Willow has always been the very best place for mum. They adapt & develop services around residents but carry it out in such an unassuming way.
Mum has been happy & settled throughout her time here & that's full credit to the management, nursing, care, kitchen, cleaning & maintenance teams....they're all known to the residents & create a real home for them.
I've had complete confidence with the care & support given to mum. Moving there gave her a new lease of life & she continues to thrive.


Thank you just doesn't seem enough.

Reply from Jacob Hardie, Reviews team at Willow Gardens Residential and Nursing HomeThank you for sharing such kind feedback. We're delighted to hear how our team's compassionate support has made a difference and that your loved one feels happy, settled, and truly at home. It means so much to us.
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Review of

Ridgewood Court Residential Care Home

from Mary H (Daughter of Resident) published on 18 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ridgewood Court since it opened in 2018. The care she has received has been amazing. Staff have always gone out of their way to accommodate her needs even when her dementia sometimes makes her seem ungrateful. My confidence has continued to grow over the years, despite
COVID and many staff changes. Well done Ridgewood Court.
Reply from Jacob Hardie, Reviews team at Ridgewood Court Residential Care HomeThank you for sharing such thoughtful feedback. We're delighted to hear your mother has felt well supported since 2018 and that our team's care and understanding, particularly around her dementia, have made a positive difference. Your continued confidence means so much to us.
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Review of

Ridgewood Court Residential Care Home

from Gary L (Son of Resident) published on 12 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, they are caring, helpful, friendly, accommodating and dedicated. They go out of their way to make sure the residents' needs are met. They are particularly diligent in administering medicines and monitoring the health of the residents.
The facility is split into three floors,
and each floor has its own meeting rooms and restaurant, which is quite nice as it makes the experience more intimate for the residents.
Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care HomeThank you for your kind feedback. We're delighted our team's care and attention to residents' wellbeing has stood out, and that our layout helps create a warm, personal environment.
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Review of

Ridgewood Court Residential Care Home

from T B (Daughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the new manager has taken over, the home is now much cleaner, tidier and fresher.
My mum has been in this home for over 10 years and has received excellent care and love from the staff. I live abroad and, not being able to visit as often as I would like, it is very important for me to have full
confidence that she is well looked after and cared for. I never have to worry that this is not the case. I am so very grateful to tge whole team....
Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care HomeThank you for your kind feedback. We're delighted to hear how happy and well cared for your mum is, and that you feel reassured even from abroad. Your appreciation means a great deal to the whole team.
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Review of

Prince Alfred Residential Care Home

from John W (Brother of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home, nice staff and helpers. Could not ask for better.
Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care HomeThank you for your kind feedback. We're so pleased you found the home welcoming and the team supportive. It truly means a lot to us.
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Review of

Prince Alfred Residential Care Home

from Tracey D (Daughter of Resident) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so caring for mum; the family knows that they have her best interests at heart. This covers everyone involved. She can be difficult - especially with us! - but they deal with all her idiosyncrasies.
Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care HomeThank you for taking the time to leave such thoughtful feedback. It's reassuring to hear that your family feels confident in the care and understanding shown. Supporting each resident with patience, compassion and respect for their individuality is always at the heart of what we do.
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Review of

Willow Gardens Residential and Nursing Home

from Valerie P (Cousin of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin moved into Willow Gardens 5 months ago. He was very unsettled to begin with which is understandable but soon adapted to new surroundings and is happy.
Initially he was in a small room but was moved when a larger ensuite became available and can't fault it. He's not good at mixing with people
but loves animals and music.
His room looks out onto a couple of bird feeders which the staff help with keeping it topped up and he loves watching the birds and occasional squirrel. The staff organised a WiFi booster as they knew how important music is to him so he's now able to access it through his computer.
The staff are kind, caring and look after his needs and the food is very good and plenty of it.
He enjoys having his hair cut and beard trimmed by the in house hairdresser and also seeing the chiropodist monthly.
The staff are very approachable and willing to listen and help with any of my concerns.
I'm very grateful for the care they're giving and can't fault them. Thank you.
Reply from Jacob Hardie, Design and Marketing Assistant at Willow Gardens Residential and Nursing HomeThank you for such kind and detailed feedback. It is lovely to hear how well your cousin has settled, from enjoying the larger ensuite and the wildlife outside his window to having easy access to his music. Knowing our team's care, approachability and home comforts are making a positive difference means a great deal to us.
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Review of

Ridgewood Court Residential Care Home

from G B (Respite Resident) assisted by family/friend published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff was very good and couldn't do enough for me. Was on respite care but would return without hesitation.
Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care HomeThank you for sharing your kind feedback. We're delighted to hear you felt so well supported during your respite stay and that you would choose to return. It means a great deal to us.
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Review of

Ridgewood Court Residential Care Home

from G W (Daughter of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were great, communication was very good. Especially team leaders Jane and Jeni. Great facility. Would recommend and dad would return without hesitation dad didn't participate in activities but would have benefitted from some chair exercises but not available.
Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care HomeThank you for taking the time to share your thoughts. We appreciate your feedback and want you to know it will be passed on to the team, as we are always looking for ways to enhance the experiences we provide.
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Review of

Ridgewood Court Residential Care Home

from Rob S (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Ridgewood Court Care Home while living with Alzheimer's disease, and I cannot speak highly enough of the care she received.
The staff at Ridgewood Court are outstanding. They showed remarkable kindness, patience, and understanding, always treating my mum with dignity and
respect. Their knowledge of Alzheimer's and their compassionate approach gave our family great reassurance that she was safe, comfortable, and genuinely cared for.
What truly set Ridgewood Court apart was the empathy shown by the staff, particularly at the time of my mother's passing. The sensitivity, support, and kindness extended to our family during such a painful time meant more than words can express. It was clear that the care and compassion they showed was heartfelt and sincere.
I am incredibly grateful to the entire team at Ridgewood Court Care Home and would highly recommend them to anyone seeking a caring, supportive, and professional environment for a loved one
Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care HomeThank you for sharing such heartfelt feedback. We're truly grateful to know your mother felt cared for and that our team's support brought comfort to your family, especially during such a difficult time. Your recommendation means so much to us.
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Review of

Willow Gardens Residential and Nursing Home

from John S (Son of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Willow Gardens since October 2019 following a life changing stroke. Since then, I struggle to understand or comprehend anything my dad is trying to communicate. The staff at Willow Gardens have worked with him for over 6 years and have always striven to meet his needs - even to
the details of how high he wants his blind, whether he wants his curtains open, if he wants to join others in the lounge. From the manager, nurses, carers and activities coordinators I feel that his ongoing relationship at Willow Gardens is is the best it can possibly be.
Reply from Jacob Hardie, Design and Marketing Assistant at Willow Gardens Residential and Nursing HomeThank you for sharing such heartfelt feedback. It is incredibly moving to hear how well your father is cared for and how the team support his communication and daily choices, from his blinds to time in the lounge.
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Review of

Prince Alfred Residential Care Home

from Louise W (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is happy at Prince Alfred. He took a while to settle, but is now happy and joins in with activities with other residents. The staff have all been lovely with my dad, they are very welcoming and when we speak with them it is clear they know my dads likes and dislikes.
Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care HomeThank you for this lovely feedback. We're so pleased to hear your dad has settled in and is enjoying the activities. It means a great deal to know he feels welcomed and well understood by the team.
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Review of

Ridgewood Court Residential Care Home

from Andrea S (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As Mum's dementia worsened we realised that she needed better care than we could give her at home, so made the difficult decision to find a care home. We are so very glad that we found Ridgewood Court.
Every single person involved in Mum's care from day one showed such professionalism and kindness
throughout her stay. She was treated with dignity, respect and genuine care in a clean and safe environment. The staff communicated really well with us about her needs, monitored her health and made sure that she saw the GP/nurse whenever required.
Seeing Mum so happy and well cared for in her final year means the world to us. Her final chapter was so much more full of life than we could have hoped.
The last few days with Mum were made so much easier for us by the wonderful staff. We will never forget the kindness we were shown as a family.
Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care HomeThank you for sharing such heartfelt feedback. It means so much to hear that your mum felt happy, respected and well cared for during her time with us. We truly appreciate your kind words about the support provided throughout her time at Ridgewood Court.
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Review of

Willow Gardens Residential and Nursing Home

from J B (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Parent been here under a year , generally very happy with Care given, staff very friendly and caring. A happy atmosphere around.
Food is good, healthy and varied menu but hit and miss if it's hot enough. Have raised with Management a few times and hopefully now being monitored.
Bed always clean
and made. Clothes always laundered and return to wardrobe
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Review of

Willow Gardens Residential and Nursing Home

from Pauline M (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Garden as a care home for mum has been a excellent choice
She is very settled and happy there
The staff are friendly whilst being professional. They get to know each residents likes and dislikes always taking time to sit chat and reassure which is exactly what is needed at times. Assurance
that they are in a safe environment
Manager Lyndsay is always on hand to answer any queries our family may have.she knows each resident personally
All staff seem genuinely caring. I would not hesitate to recommend.
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Review of

Willow Gardens Residential and Nursing Home

from Gillian P (Wife of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jeremy spent just over 15 months at Willow Gardens and settled well there. Naturally, there were teething problems but as time went on he saw the Home and his room there as his special place where he was well treated and understood by staff. I visted Jeremy five days a week and he said time and again
that, given his physical disability, this was the place he needed to be. He liked the room and the view from his window and he always said how much he liked the staff and that they looked after him well. As Jeremy's wife and being a frequent visitor I found the atmosphere most warm and welcoming
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Review of

Willow Gardens Residential and Nursing Home

from M G (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The hallmark of Willow Gardens is the diligent care and kindness of the staff towards residents. The leadership and direction is also very notable in all aspects of the effective management and running of the home. My mum couldnt be in the care of better hands. For those of us who don't live locally,
if it were possible, it would be useful to know weekly menus (and any choice/preference options) and any planned activities (via webpage?). This would help me supporting my mum when I talk to her each day to get the best out of of her residence.
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Review of

Prince Alfred Residential Care Home

from Anne C (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is extremely happy in Prince Alfred Care Home, staff, carers, cook, domestics, and office staff are absolutely fantastic, showing care, love and understanding to my mum. Best decision I've made for my mum putting her there.
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Review of

Prince Alfred Residential Care Home

from Paul H (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my Dad into the Care Home in December, and it was a big upset at the time, the decison to move him in and also being around Christmas time too, but the staff were great from day one. It has taken a bit of time and there are still a few teething issues with my Dad (not the home) but he has settled
now and understands he needs 24 hour care that the home are giving him. The home is great, the staff are always really great with us, and have been very welcoming and kind to us as a difficult time, helping not only my Dad but also us too dealing with what comes with care home moves. Can't thank them enough, they have been brilliant with him.
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Awards / Recognitions (12)

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