Care Homes Owned by Sanctuary Care Ltd in Merseyside

I highly recommend Willow Gardens to anyone seeking a loving and supportive home for their loved ones.

If I am lucky enough to have mum still with me next year I would not hesitate to request another respite stay for her there. I thank all of the staff there who provide such amazing care and due to this, such a lovely atmosphere.

Very happy with Willow Gardens. Nothing too much trouble, carers and managers always kind and responsive. Always find a positive and practical approach from everyone. I know is a challenge to accommodate everyone's wishes/tastes but might be useful to survey residents on the dishes they enjoy most. Also give access to seasoning eg salt pepper according to taste. Mum really enjoys the supper and looks forward to it. Thank you all.

On entering care, my dad was really helped by excellent, friendly staff, making the settling-in process so far easier than expected. The staff have made my dad feel welcome from day one, and we can see the improvement in his wellbeing already.

A particularly touching moment came on his final day when staff gathered to wish him well. It brought tears to his eyes and perfectly reflected the genuine care shown throughout his stay. Even now, he still talks fondly about the wonderful time he had.

I've had complete confidence with the care & support given to mum. Moving there gave her a new lease of life & she continues to thrive.

Thank you just doesn't seem enough.

My mother has been a resident at Ridgewood Court since it opened in 2018. The care she has received has been amazing. Staff have always gone out of their way to accommodate her needs even when her dementia sometimes makes her seem ungrateful. My confidence has continued to grow over the years, despite COVID and many staff changes. Well done Ridgewood Court.

The facility is split into three floors, and each floor has its own meeting rooms and restaurant, which is quite nice as it makes the experience more intimate for the residents.

My mum has been in this home for over 10 years and has received excellent care and love from the staff. I live abroad and, not being able to visit as often as I would like, it is very important for me to have full confidence that she is well looked after and cared for. I never have to worry that this is not the case. I am so very grateful to tge whole team....

Lovely home, nice staff and helpers. Could not ask for better.

The staff are so caring for mum; the family knows that they have her best interests at heart. This covers everyone involved. She can be difficult - especially with us! - but they deal with all her idiosyncrasies.

I'm very grateful for the care they're giving and can't fault them. Thank you.

Every member of staff was very good and couldn't do enough for me. Was on respite care but would return without hesitation.

Staff were great, communication was very good. Especially team leaders Jane and Jeni. Great facility. Would recommend and dad would return without hesitation dad didn't participate in activities but would have benefitted from some chair exercises but not available.

I am incredibly grateful to the entire team at Ridgewood Court Care Home and would highly recommend them to anyone seeking a caring, supportive, and professional environment for a loved one

My father has been at Willow Gardens since October 2019 following a life changing stroke. Since then, I struggle to understand or comprehend anything my dad is trying to communicate. The staff at Willow Gardens have worked with him for over 6 years and have always striven to meet his needs - even to the details of how high he wants his blind, whether he wants his curtains open, if he wants to join others in the lounge. From the manager, nurses, carers and activities coordinators I feel that his ongoing relationship at Willow Gardens is is the best it can possibly be.

My dad is happy at Prince Alfred. He took a while to settle, but is now happy and joins in with activities with other residents. The staff have all been lovely with my dad, they are very welcoming and when we speak with them it is clear they know my dads likes and dislikes.

The last few days with Mum were made so much easier for us by the wonderful staff. We will never forget the kindness we were shown as a family.

Bed always clean and made. Clothes always laundered and return to wardrobe

All staff seem genuinely caring. I would not hesitate to recommend.