Sanctuary Care Ltd in Merseyside | 3 Care Homes

Review of
Ridgewood Court Residential Care Home
from J M (Respite Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

For the second time in a few months, I went into Ridgewood Court for respite care. I was admitted on the evening of my operation, and stayed for a month. I received excellent care, and slowly recovered my confidence thanks to the encouragement I was given. I cannot praise the staff too highly. They

were so patient and kind. I would recommend this care home to anyone in need of short term or long term care. Like the staff, the residents are also a wonderful group of people whose company I enjoyed. The overall atmosphere is first class, and I am grateful to management, staff and residents alike

Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care Home

Thank you for sharing such a wonderful review. We're delighted to hear that your experience at Ridgewood Court helped you feel supported and regain confidence during your recovery. It's heartening to…read more

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Review of
Prince Alfred Residential Care Home
from Jimmy H (Friend of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

This is our first experience with a care home and My friend is well looked after & always clean and well presented. He also seems very happy there. Staff are always welcoming with a smile on their face.

Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care Home

Thank you for sharing such lovely feedback. We're delighted to hear your friend feels happy and well cared for. Our team takes great pride in creating a welcoming environment, so it's wonderful to…read more

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Review of
Willow Gardens Residential and Nursing Home
from Denise J (Daughter of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

Our mum stayed at Willow Gardens for a year, and the care she received was incredible, from the manager, nurses, carers, catering team, to the wonderful ladies in the laundry. In her final days, the staff went above and beyond for her and provided amazing support for us as a family. We are deeply grateful

to everyone at Willow Gardens.

Reply from Jacob Hardie, Design and Marketing Assistant at Willow Gardens Residential and Nursing Home

Thank you so much for your heartfelt words. It means a great deal to know that your mum felt so well cared for and supported during her time with us. We're truly honoured to have been part of her…read more

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Review of
Ridgewood Court Residential Care Home
from A P (Friend of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Very, very good care home, very clean, good facilities for residents. Helpful and polite staff at every visit.

Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care Home

Thank you for your lovely review! We're so pleased you've found the care home clean, well-equipped, and our staff helpful. Your feedback is truly appreciated!

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Review of
Prince Alfred Residential Care Home
from J B (Niece of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My Aunt recently made the decision that she could no longer live independently and wanted to move into full time residential care. We do not live locally and as such took advice from her friends and neighbours as to finding a suitable home for her. Prince Alfred was by far the most recommended home

and as such was the first home we looked at . We were impressed with the warm welcome my aunt received when she moved in. She has settled in well - the staff seem very caring and work hard to ensure the residents are safe and happy.

Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care Home

Thank you for your kind review. We're so pleased your aunt felt welcomed and has settled in comfortably. It's wonderful to hear that our team's care and commitment have made a positive impression. We…read more

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Review of
Prince Alfred Residential Care Home
from V D (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

It is the staff that make a care home appealing to residents. The staff at Prince Alfred Care Home are all fantastic. They are attentive, hard working and genuinely lovely people managed by wonderful senior managers. It is clear to me that the senior staff have excellent management skills. The staff

are happy and enjoy working there. This joy is passed onto the residents who seem to be comfortable, happy and re-assured their care is a priority. I was there yesterday and it was a birthday for an elderly resident. All the staff and a lot of residents gathered around that resident and a large cake was presented to the resident. Everyone was singing happy birthday and the resident was overjoyed. There are various activities and open days to keep the residents involved in the community. One of the last events was a mini zoo arriving at the home according to my mother! They celebrate key dates like V.E. Day with war time music and a party. Well done everyone at Prince Alfred Care Home.

Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care Home

Thank you so much for your lovely review. We're thrilled to hear that our team's warmth and dedication made such a positive impression. Creating joyful moments-like birthday celebrations and community…read more

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Review of
Ridgewood Court Residential Care Home
from A B (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Ridgewood Court was my mums home for the last 6 years of her life.
I could not of asked for a better place, the staff are amazing they go above & beyond in what they do and they are the home's biggest assett. The staff cared for my mum to the very end showing her empathy, love & treating my mum with

such dignity & respect. I was always fully updated with any changes in mum's care & I had regular Care Plan Reviews. I would not hesitate to recommend Ridgewood Court.
I will always be extremely greatful for what they all did for my mum & support I was given through this time.

Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care Home

Thank you for your heartfelt review. We're truly grateful that you chose Ridgewood Court as your mum's home, and it means so much to hear how supported and respected she-and you-felt throughout her…read more

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Review of
Ridgewood Court Residential Care Home
from Pauline E (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

During my mother's five month stay at Ridgewood Court, she always received excellent care and attention, specific to her needs and personality. Carers were generally very thoughtful and considerate, and always willing to engage with mum and the family. During mum's final days, all the staff and particularly

the team leaders, showed her and us such love and support that we will be forever grateful. Many thanks to all the staff at Ridgewood.

Reply from Fae Doherty, Senior Marketing Officer at Ridgewood Court Residential Care Home

Thank you so much for your kind and thoughtful words. We're honoured to have cared for your mum during her time at Ridgewood Court. It's deeply meaningful to know that our team's attention to her…read more

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Review of
Willow Gardens Residential and Nursing Home
from J H (Brother of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

My brother was cared for at Willow Gardens from 21 August 2024 till 11 April 2025. When he died all the staff were fantastic. Cleaners, carers, nurses, managers even contractors all went out of their way to help my brother and make his life that more better. Managers and staff were busy but always had

time to stop and chat. Some of the cares even visited him on their day off. I could not wish for a better team to look after my brother. Thank you all at Willow Garden Care Home.

Reply from Fae Doherty, Senior Marketing Officer at Willow Gardens Residential and Nursing Home

Thank you so much for your kind words. We're deeply touched to hear how much our team meant to your brother and your family during his time at Willow Gardens. It's truly humbling to know that our care…read more

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Review of
Willow Gardens Residential and Nursing Home
from G L (Niece of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

I visited my aunt and found her in good spirits. On leaving the home we discovered my mum had lost her prescription sunglasses. One of your staff members went out of her way to help us look for them. She is very kind and did find the glasses in my aunt's room. We were very grateful to this lady who

was going on holiday the next day. Thank you for all you do for my aunt we are so grateful that she is looked after by such a good team.

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Review of
Ridgewood Court Residential Care Home
from Jane B (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Ridgewood is a modern, bright beautifully furnished care home with wide corridors and plenty of space. Everyone who works here has a smile on their face - in fact this home's biggest asset is its staff - they are all wonderful, caring, knowledgeable and kind individuals who treat the residents with

respect and love. It feels like one big family. There are activities provided almost every day with something for everybody - even those who may prefer to stay in their room. My mum received the absolute best end of life care here - nothing was too much trouble to the staff and they also made sure I was ok.

Reply from Jacob Hardie, Design and Marketing Assistant at Ridgewood Court Residential Care Home

Thank you so much for your kind words. We're truly grateful you felt supported and that your mum received the care and compassion she deserved. Our team takes great pride in creating a warm,…read more

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Review of
Prince Alfred Residential Care Home
from Jane A (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report

Overall Experience

My Dad has been at the care home for 6 years plus and he has always been well looked after by all the staff.
The team are all friendly and supportive and have always had Dad's interests at the heart of the care they provide. All the staff from cleaning ,laundry, kitchen , the carers and the office

staff all make the home a welcoming and a lovely community to be part of for my Dad. and we couldn't be happier with all the care that he receives. Would highly recommend Prince Alfred for anyone looking for residential care for a loved one.

Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care Home

Thank you so much for your kind words. We're truly grateful for the trust you've placed in us over the past six years. It's wonderful to hear that your Dad feels at home and well cared for by our…read more

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Review of
Prince Alfred Residential Care Home
from C M (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

Most staff are really friendly and helpful and clearly put lots of effort into doing a wonderful job looking after my mum.

She is well looked after and I was really impressed recently when there was an outbreak of an infection, that everything was well organised and quarantine and other measures

were swiftly implemented and information was well disseminated- I was informed how mum had been seen by appropriate medical staff and then also when the results of swabs came back was reassured that it was nothing serious and so quarantine was lifted . Thank you - very reassuring.
My only (minor) concern is that with mum having dementia it is difficult for me to know exactly what activities take place, and whether she joins in with things, as she can't remember reliably what has happened during the day/week, and often cannot distinguish what is real and what she has imagined.
Prince Alfred is a very good home and I wouldn't hesitate to recommend it.

Reply from Jacob Hardie, Design and Marketing Assistant at Prince Alfred Residential Care Home

Thank you for your kind words. We're so pleased to hear you felt reassured during the recent illness. We're glad your mum is doing well and truly appreciate your support. Furthermore, your feedback…read more

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Review of
Ridgewood Court Residential Care Home
from Sian H (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 4 months since moving in she has blossomed and seems so much happier than she was. The staff are truly wonderful and caring without exception. My stress levels have decreased dramatically. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you for sharing such wonderful feedback. Its lovely to hear that your mum has blossomed and found happiness with us. Knowing that our care has also brought you peace of mind means so much. Your…read more

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Review of
Willow Gardens Residential and Nursing Home
from P P (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Willow Gardens for about 20 months and has mostly received the best care from all the staff. We did have some teething problems in the first six months, but we addressed this as a family and spoke to the manager. Things have settled more, and I feel that I can talk directly to most

of the staff should any problems arise. I also attend the relative's meetings when I can.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

Thank you for your feedback. We're pleased to hear that your mum has received great care and that any initial concerns were addressed successfully. Open communication is very important to us, and…read more

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Review of
Willow Gardens Residential and Nursing Home
from G P (Wife of Resident) published on 21 March 2025 Submitted via Postal Card • Report

Overall Experience

There are some matter which need some attention and consideration e.g. proximity of noisy residents (no judgement, no blame) to those who would be happier in a less noise invading environment. I refer to loud screaing and aggressive shouting emitting from some residents.

Reply from Kate Yates, Communications and Content Specialist at Willow Gardens Residential and Nursing Home

We understand the importance of a peaceful environment and strive to balance the diverse needs of everyone in our care. Very occasionally, a resident may become agitated, but these instances are rare.…read more

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Review of
Prince Alfred Residential Care Home
from J P (Sister of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

My sister was admitted initially for respite and was immediately made to feel welcome by all staff. She is now a full time resident and in the short time she has been there we have gradually seen an improvement in her well being.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear that your sister felt so welcomed from the start and that her well-being has already improved since joining us at Prince Alfred. It's…read more

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Review of
Prince Alfred Residential Care Home
from Jonathan W (Son of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

My father is a resident and I couldn't recommend Prince Alfred's enough. The staff are amazing and the place is always spotless and clean. Couldn't fault the home. Staff are always friendly and helpful and are always willing to help with any needs my father has.

Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your kind words. We're so pleased to hear that your father is receiving the care and support he deserves at Prince Alfred. Our team takes great pride in creating a warm, welcoming and…read more

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Review of
Ridgewood Court Residential Care Home
from Graham J (Son of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

My mum went in to rest bite for 2 weeks, I was very nervous about the hole situation, but them nerves soon disappeared when I saw how the hole staff from the office to the careworkers took care of my mum and made it so easy for her to adapt so quickly.I would highly recommend this company and have no

hesitation taking my mum back as I know she would be well looked after.

Reply from Kate Yates, Communications and Content Specialist at Ridgewood Court Residential Care Home

Thank you so much for your kind words for our team at Ridgewood Court. We understand that respite care can be a big step, and we're delighted to hear that your mum felt so comfortable and well cared…read more

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Review of
Ridgewood Court Residential Care Home
from Jane M (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

My father joined Ridgewood Court in October 2024, due to a decline in his dementia. I have been so impressed with the care he has received and the respect and dignified way he has been treated. By far the biggest asset at Ridgewood, are the staff. They are angels without wings! All of them are beyond

excellent in manners and care. There is always one or two that just go that bit extra. One staff member has has been outstanding for dad. The receptionist - always cheery and still mucks in.

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Care Homes Owned by Sanctuary Care Ltd in Merseyside

Sanctuary Care Ltd Locations in Merseyside (3)

Sanctuary Care Ltd Reviews in Merseyside (231)

Ridgewood Court Residential Care Home

Prince Alfred Residential Care Home

Willow Gardens Residential and Nursing Home

Ridgewood Court Residential Care Home

Prince Alfred Residential Care Home

Prince Alfred Residential Care Home

Ridgewood Court Residential Care Home

Ridgewood Court Residential Care Home

Willow Gardens Residential and Nursing Home

Willow Gardens Residential and Nursing Home

Ridgewood Court Residential Care Home

Prince Alfred Residential Care Home

Prince Alfred Residential Care Home

Ridgewood Court Residential Care Home

Willow Gardens Residential and Nursing Home

Willow Gardens Residential and Nursing Home

Prince Alfred Residential Care Home

Prince Alfred Residential Care Home

Ridgewood Court Residential Care Home

Ridgewood Court Residential Care Home

Awards / Recognitions (11)

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