Care Homes Owned by Sanctuary Care Ltd in West Midlands

The kindness, care, dignity and consideration given to my mum at Lammas House is outstanding. All the staff greet my mum with warmth and a smile. The standard of care is really high and it's reassuring knowing my mum is not just another resident but someone who matters to everyone who works at Lammas House as all their residents do.

As soon as we walked into the Beeches we knew it was the right place for my dad who has dementia. Terry showed us around and was amazing, she was reassuring and understood our situation perfectly . We felt like a weight had been lifted from us! The Beeches has a really homely feel . My dad had a nice room on the ground floor, looking out on to the garden. The staff are so friendly and helpful and can't do enough for you. We will definitely return to the Beeches in the future.

My experience was a pleasant one. My room was adequate, plenty of light and space, warm and comfortable. The food was plentiful. The chef baked loads of lovely cakes and biscuits which was very nice. I was near to the first floor kitchen and could have made myself a drink if I had wanted to. It was nice to get to know the staff and I felt I could talk to them about how I was feeling. It is always nice to see a friendly face.

Otherwise I would like to say thank you to all the staff for all they do for Mum.

My mom has been with the Beeches for just under 2 months now and this was initially a respite period. Mom s so happy there and it is all thanks to the amazing staff and the care she receives. I am really hopeful that her stay is no going to become permanent.

My Aunt is well looked after, the meals she is supplied are nutritional varied and tasty. She likes to take part in painting ,Bingo, Chair Zumba and loves watching films in the Cinema room with other residents. The staff are very friendly helpful and caring and will always find time to sit and chat..

Lime Tree Court is a very pleasant well-staffed care home with very adequate facilities. Management are competent, approachable and have residents' best interests at heart. They do all they can to please their residents. Care staff are mainly kind, caring, patient and understanding when working to meet the needs of residents. Domestic staff work hard to achieve high standards of cleanliness. The whole team seem to work very well together and support each other when needs arise.

Mum has been at Castlecroft now for 2 years and I remain extremely impressed with the care provided. Kind and attentive staff, a warm, friendly atmosphere and a sense of family and community. The staff always have time to talk to me about my mum, listen to my thoughts and explore ways of improving her life. Whenever I visit, which is generally daily, I am greeted with enthusiasm and feel that I am in a really positive environment. The food is excellent and the staff, from the laundry to the senior carers and management, all focus on creating a lovely environment for residents and families. Very hard work, dedication and much organisation underpin the success of Castlecroft. A big thank you to all of the staff!

A real home from home for the residents and their families. Nothing is too much trouble. I feel as though the staff are members of my family . Entertainment is second to none, and outings are varied and interesting .

My mom has Alzheimer's and she has been living at Beeches since May 2025. She has been involved in activities, including crafts, social events, and an outing. Mom is so well cared for and I really value the family feel that I find at Beeches. I appreciate the regular updates on Mom and how she is doing.

This is such a lovely home. My Mum's been here for approx 5 months for permanent residential care. It's the fourth home she's been in and it feels like finally she's 'home'. She is really well cared for, happy and relaxed. The management team are excellent- approachable and clearly committed to residents and staff too. I've marked down activities as the role is vacant at present, but they have been excellent, and my Mum is being kept happy. I would recommend this home.

My own personal experience is excellent for my mom. My dad sadly has passed away in July, but he was in Lime Tree Court for a year. All this review will be for them both until my dad passed away. The home is well led. I feel all staff work together as a team. Every one works together to care and ensure residents are well looked after. I would recommend the home to others. My parents care became difficult at home at Lime Tree Court offered all aspects of care for them and support day and night.

Such a relief to know that the care home staff are so kind and caring nothing is to much trouble excellent communication from carers and all staff glad she is in a secure and safe enviroment with other residents around her to chat to and to remember older days have not got a worry at all..

My Mum has been a resident at Lime Tree for 5 1/2 years now. Our over all experience is excellent and I'm confident that my Mum is safe and well cared for in every area. Mum's care is adapted quickly as her needs change and we as a family are involved in those changes. The management team is outstanding, the cleanliness of the home, the food and the activities are also outstanding. My Mum's room and ensuite is well appointed and spacious. Mum was allowed to have some of her own furniture in her room, which came from her home, this helped Mum to settle in quickly. Mum is able to move around all of the different floors and there is also a lovely garden that she can use to sit out in or do some gardening in. Lime Tree also takes the residents out to do different activities, such has dancing, shopping and boat trips. A hairdresser and all NHS services also visit residents when different services are recurred. So all in all Lime Tree is one of the best residential homes in my opinion.

I needed a lot of help after knee surgery & the staff were very good. I had a nice room, the only critism was the mattress which I found uncomfortable. The chef there was very good & I appreciated the food he prepared for me. I wasn't very social, joining in with events, but I had to keep my leg elevated. The manageress was very active & all the staff were very good.

I also love that I am able to occasionally sit and have a meal supplied by the care home, with my wife so we are still doing the things we loved to do prior to her moving in.

The Beeches care home gives exceptional care to all its residents. My Mum has been here for 3 years and now has an extended family. The team make sure all of mums need are met and the communication with myself is absolutely wonderful. I can't thank you all enough for what you all do your all Angels xxxx

Thank you and keep up the great work.

I find all the staff helpful caring and friendly. They have made such an impact on my life by caring for my Sister. They are all very sensitive to her needs and what she likes or doesn't like they make sure she is included in the most suitable activities. She is always asked what she wants so she makes her own choices. She is allowed to help with laying tables and washing up which makes her happy as she loves helping. She is cared for well in all aspects of personal care and has choices of meals for Breakfast Lunch and dinner. The Beeches provides not only excellent care facilities they also provide social activities that also include family and friends. A very Happy place.

Thank you all