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Care Home Owned by Sanctuary Care Ltd in Buckinghamshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in Buckinghamshire

Only the locations & reviews in Buckinghamshire for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6847 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Buckinghamshire (1)

 
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1 Care Home owned by Sanctuary Care Ltd in Buckinghamshire
Caton House Residential and Nursing Home

37 Epsom Grove, Chepstow Drive, Bletchley, Milton Keynes MK3 5NR 

9.3 73 reviews
"Had such a lovely lunch with my mother in law today. Her brother came to visit too, which she absolutely loved. One member of staff made…"   Read all 73 reviews
Location Type Care Home

At Caton House the team, many of whom have been with the home for over a decade, are passionate about enriching the lives of their residents. They provide an exceptionally high standard of care and create so many wonderful activities and experiences… Read more about Caton House Residential and Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • 62 Rooms from £1,492 / week

Sanctuary Care Ltd Reviews in Buckinghamshire (73)

9.7
Sanctuary Care Ltd has a Group Review Score of 9.7 (9.666) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

Overall Experience

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Review of

Caton House Residential and Nursing Home

from Julia G (Daughter-in-law of Resident) published on 5 September 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had such a lovely lunch with my mother in law today. Her brother came to visit too, which she absolutely loved. One member of staff made the whole experience wonderful - he was so welcoming, took great care of us, and even sat down for a proper chat, which made it feel extra special.

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Review of

Caton House Residential and Nursing Home

from Paul G (Son of Resident) published on 5 September 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to call out one gentleman as a fantastic member of the Caton House team. We were looked after by him when we brought mum's brother to visit. I honestly feel my mother would be far less happy without his care and attention

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Review of

Caton House Residential and Nursing Home

from Anne H (Resident) published on 2 September 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The standards have got worse since I came here. The food has got worse. The nursing staff who are here are good but there are not enough of them. The cleaning staff have improved. Food is served on cold plates!

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Review of

Caton House Residential and Nursing Home

from H R (Husband of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This review relates to the Day Centre not the Care Home. My wife has attended the Day Centre one or two times a week for over three years. Overall facilities and staff are good with room for improvement.The Day Centre struggles with attracting people to attend which is surprising in view of the lack
of options locally. However the Local Authority do not tend to promote Caton House as they have there own Council run facility and this may be a factor. Caton House has recently had a new manager and there are signs of improvement so in fairness we should give them 3-6 months to see how things are then.The staff at the Day Centre are generally very friendly ,helpful and hard working.

Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing Home

Thank you for sharing your thoughts. We're always working to provide a welcoming and supportive environment, and we appreciate all who take the time to share their experiences with us.

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Review of

Caton House Residential and Nursing Home

from M T (Friend of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, a very good experience over the last two years. Care is great and all carers are polite, efficient and attentive. Always dealing with any problems. Food is probably the only problem for long term residents. More fresh fruit and salads needed!

Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing Home

Thank you for your kind words and for taking the time to share your experience with us. We're truly delighted to hear that you've been happy with the care you received. Your feedback means a lot to us. We'll be sure to share it with our team as we continue striving to improve the care we provide.

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Review of

Caton House Residential and Nursing Home

from B H (Friend of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems to be a pleasant care home.
Staff are friendly and always busy.
Our friend's care seems to be pretty good.

Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing Home

Thank you for your kind words. We're glad to hear your friend is well cared for and that our staff have made a positive impression. Your support means a lot to us!

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Review of

Caton House Residential and Nursing Home

from M D (Son of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are friendly but facility is under staffed, particularly at night when my Mother (who had cancer that had spread to the Liver, Bowel and Pancreas) was regularly forced to wait 30 minutes+ to go to the toilet, on one occasion I had to ask three times while I was there in the evening with her, in
the latter stages before she passed away she was expected to go on a pad and they would clean her up but again this might be subject to a wait.
When she did pass in the early hours of one morning and I was called back about an hour after I left, it was very clear that the apparent friendliness and sensitivity lasted only as long as the Resident was breathing and thus earning money for the Company.
I was told in no uncertain terms that I had to get the room cleared within 24 hours or else the NHS would be presented with another bill, yes, not even 30 minutes had passed from my being shown my Mother's now lifeless body to being served that demand before promptly being shown the door.

Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing Home

We're truly saddened to hear that aspects of the care provided to your mother did not meet your expectations during such a difficult time. While we're glad you found our staff to be friendly, we take concerns about staffing and support very seriously. Your feedback has been shared with our senior management and care teams. We are committed to learning from this and ensuring our care continues to reflect the standards we are so proud of, with all residents and their families being treated with the dignity, respect, and compassion they deserve.

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Review of

Caton House Residential and Nursing Home

from Julie G (Daughter of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Caton House are very well-trained and caring. They do a really good job looking after the residents' health and well being. Thanks to them, I feel confident that my mother is safe and in the best environment for her.

Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing Home

Thank you for your kind words. We're so pleased to hear that you feel confident in the care your mother is receiving. Our team works hard to create a safe and supportive environment, and your feedback means a lot to us.

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Review of

Caton House Residential and Nursing Home

from Jill S (Daughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother on Good Friday an Easter service had been arranged for the residents. The exceedingly pleasant carer in charge handed out hot cross buns and cups of tea beforehand, and then distributed typed sheets with the readings and hymns. A pianist had come in specially for the service.
Although
Mun is deaf, she sat in the room quite happily and enjoyed reading the order of service.
The carers had gone to a lot of effort and showed the usual high standards of care and compassion I have come to expect from all who work at Caton House.

Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing Home

Thank you for your lovely feedback. We're so pleased you and your mother enjoyed the Easter service. It means a lot to know our team's efforts and care made the day special. Your continued trust in Caton House is truly appreciated.

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Review of

Caton House Residential and Nursing Home

from William L (Husband of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caton House is very caring and the staff very helpful.

Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing Home

Thank you for your kind words. We're so pleased to hear that you find Caton House caring and our staff helpful. Your feedback means a lot to us and encourages the team to keep providing the best care possible.

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Review of

Caton House Residential and Nursing Home

from S L (Son of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's health has deteriorated recently and she has become bed-bound. I know she is receiving the care and support that she needs from the staff, and that she would not wish to be anywhere else.

Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing Home

Thank you for your kind words. We're sorry to hear about your mother's health, but we're glad she feels comfortable and supported here. It means a lot to know you trust us with her care.

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Review of

Caton House Residential and Nursing Home

from K L (Daughter-in-law of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant atmosphere and staff are all excellent. We know Mum is very well looked after and staff are always happy to help with our queries. Having cake on arrival is always a bonus.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for your lovely feedback. Your kind words are greatly appreciated.

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Review of

Caton House Residential and Nursing Home

from Antonia F (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had an excellent month. Plenty of stimulating activities. An example would be Caton's St Partick's day celebration. Music dancing amazing food and even Irish coffees. Thoroughly enjoyable.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing such wonderful feedback. We're delighted to hear that your mum has had such an enjoyable and engaging month. It's fantastic that the St. Patrick's Day celebration was such a hit. We truly appreciate your kind words.

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Review of

Caton House Residential and Nursing Home

from D M (Wife of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I know whenever I ask for something to be done it was done, and its been easy to talk with the staff and carers.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your feedback. We're so pleased to hear that you find our staff so approachable and responsive. Your kind words mean a lot to us.

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Review of

Caton House Residential and Nursing Home

from M B (Son of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 13 months now. She settled in quickly, the team here are kind and caring and nothing is too much trouble. The leadership team are visible and available, one staff member in particular is a joy and another very supportive and kind. It seems wrong to single them out as all
are great! Mum is very happy here. Food is great as are the activities.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing such kind words for our team at Caton House. We're delighted that your mum feels at home here and that our team has made such a positive impact. It's wonderful to hear she's enjoying the food and activities. We truly appreciate your support.

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Review of

Caton House Residential and Nursing Home

from K B (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Caton House since December 2024, and I couldn't be happier with the care she receives. The staff are incredibly caring, helpful and friendly, always going above and beyond to ensure she is comfortable and well looked after. The atmosphere is warm and welcoming, making
it feel like a home rather than just a care facility. I highly recommend recommend Caton House to anyone looking for quality care for a loved one.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing your wonderful experience of Caton House. We're delighted to hear your mother is receiving excellent care and feels so at home. Your kind words about our staff and atmosphere mean so much to us. Thank you for your recommendation.

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Review of

Caton House Residential and Nursing Home

from K R (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MUM STAYED FOR TEN DAYS IN FEBRUARY AND WE WERE APPREHENSIVE AS SHE IS QUIET A SOLITARY PERSON AND HAD NEVER BEEN IN RESPITE BEFORE. WHEN WE ARRIVED TO COLLECT HER WE WERE SURPRISED HOW UPBEAT AND HAPPY SHE WAS. ON SPEAKING TO HER IN THE FOLLOWING DAYS SHE SAID HOW KIND AND CARING THE STAFF HAD BEEN
AND HOW MUCH SHE HAD ENJOYED HER STAY AND ENJOYED PARTICIPATING IN THE ACTIVITIES.
WE HAD FOUND ALL THE STAFF FRIENDLY. KIND AND APPROACHABLE AND WOULD RECOMMEND THIS CAREHOME

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for sharing your experience of Caton House. We're so pleased to hear that your mum had such a positive stay with us. It's wonderful to know that she felt so well cared for, enjoyed the activities, and left feeling happy. Your kind words about our team mean a lot, and we truly appreciate your recommendation.

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Review of

Caton House Residential and Nursing Home

from S S (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caton House Residential and Nursing Home has been the perfect home for my mother. The care she has received has been exceptional.
The chef has really looked after her, with her likes and dislikes. Always happy to help.
The nurses are amazing.
All the carers and staff are fabulous.
She is most definitely
in the right place.
Thank you.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your wonderful back for our team at Caton House. We're so pleased to hear your mother is so happy and well cared for. Your kind words will mean a lot to our team.

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Review of

Caton House Residential and Nursing Home

from Diane B (Regular Volunteer) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer at Caton House. This little job has given me a new lease of life. It is so rewarding looking after people not so fortunate as me. A few little hiccups to start with but everything was sorted our very quickly. So look forward to my weekly visit, management and staff are wonderful.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you so much for your kind words for our team. We're thrilled to hear that volunteering has brought you such fulfilment. It's wonderful to know that both the management and staff have been so supportive. Thank you for devoting your time and being part of the community at Caton House.

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Review of

Caton House Residential and Nursing Home

from S R (Regular Volunteer) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I help with activities. Residents are all very happy, carers are wonderfully caring and helpful.

Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you so much for sharing your feedback for our team at Caton House, and for your support with activities. We're so pleased to hear that the residents are so happy. Your involvement and kind words are greatly appreciated, thank you.

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Awards / Recognitions (11)

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