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Care Homes Owned by Sanctuary Care Ltd in Dumfries & Galloway

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Only the locations & reviews in Dumfries & Galloway for Sanctuary Care Ltd are being shown.

Sanctuary Care Ltd Locations in Dumfries & Galloway (1)

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1 Care Home owned by Sanctuary Care Ltd in Dumfries & Galloway

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Allanbank Care Home
Bankend Road, Dumfries DG1 4AN
9.667 Reviews
Sanctuary Care Ltd
Allanbank Care Home
"Can't fault the first class service and care provided from Allanbank All the staff are fantastic and the activities they organise are..."Read all 67 reviews

from £1,450 / week69 rooms

Location Type: Care Home

Winner of the Scotland Care Home of the Year Accolade in the Caring UK Awards 2023, the team at Allanbank create so many opportunities to enrich their residents’ lives at the home, which has stunning... Read more

  • Older Person Care
  • Younger Adult Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • Mental Health Care
  • Dementia Nursing Care

Sanctuary Care Ltd Reviews in Dumfries & Galloway (67)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.642) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Showing 67 reviews matching selected criteria
Review of Allanbank Care Home from Callum C (Husband of Resident) published on 18 August 2026 Submitted via Website•
Overall Experience

Can't fault the first class service and care provided from Allanbank

All the staff are fantastic and the activities they organise are great always doing different activities both internal and trips out

↩Reply from Jacob Hardie, Reviews team at Allanbank Care Home

Thank you for your kind feedback about Allanbank. We're delighted to hear you enjoy the care, support and variety of activities and outings our team provides. Your lovely comments mean a great deal to everyone at Allanbank.

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Review of Allanbank Care Home from Margaret L (Daughter of Resident) published on 22 July 2026 Submitted via Website•
Overall Experience
Credit where credit is due. Over the past few weeks, Mum's care has been second to none.

The staff at Kier have been attentive and quick to act, contacting the GP and District Nurse teams, arranging visits and blood tests, and keeping us fully updated throughout. We cannot fault their professionalism, hard work, or the care they give Mum every day. On behalf of Mum and our family, thank you all for your kindness and support.

↩Reply from Jacob Hardie, Reviews team at Allanbank Care Home

Thank you for your wonderful feedback. We're delighted to hear that you and your family have felt so supported. Your kind words about our team's care, professionalism and communication mean a great deal and will be shared with everyone involved. It is a privilege to care for your mum.

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Review of Allanbank Care Home from Peter W (Son of Resident) published on 26 June 2026 Submitted via Website•
Overall Experience
Mum has been an Allanbank resident for around 5 weeks at the time of writing this review. Initially mum went in capable of walking, talking, dressing and feeding herself (albeit all with a little help) She was however struggling on her own and becoming increasingly anxious. As a family my brother sister and I all lived 2 hours away and had been supporting mum at home for over a year. After a series of hospital stays Mum chose Allanbank herself as a way forward.
It was a huge step for us all to consider full time care for Mum and it was huge relief when Mum chose this herself. However, what has made the whole process easier is the quality of care given. Every enquiry is answered efficiently, every concern or request is considered and discussed in a patient manner.
Mum got off to a good start but sadly she took a mild stroke and needed a step-up in care and assistance and staff have excelled in this.

From the outset our experience of the management and staff has been excellent.

↩Reply from Jacob Hardie, Reviews team at Allanbank Care Home

Thank you for sharing such thoughtful and heartfelt feedback. We're so pleased to hear that your mum felt comfortable choosing Allanbank and that our team has been able to support her with kindness, responsiveness and care, especially during a more challenging time. It means a great deal to know this has brought reassurance to you and your family.

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Review of Allanbank Care Home from Calum G (Son of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience
The staff at Allanbank provide a very high level of care in a compassionate way, always ensuring my Mother has the support needed. The staff and activities team are very good at encouraging her to engage with the very wide range of activities on offer which has been lovely to see. Knowing my mother is safe, well looked after and with good company is hugely reassuring and gives me great comfort.
Any issues that come up have been dealt with very professionally and quickly by the staff. Also very pleased with the communication from the staff, they are good at providing updates when needed which is very appreciated.

Overall very happy with Allanbank.

↩Reply from Jacob Hardie, Reviews team at Allanbank Care Home

Thank you for sharing such thoughtful feedback. We're delighted to hear how well supported your mother feels and that she's enjoying the wide range of activities. It's wonderful to know our team's care, communication and professionalism bring you reassurance and comfort. Your kind words mean a great deal to us.

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Review of Allanbank Care Home from C F (Daughter of Resident) published on 16 June 2026 Submitted via Website•
Overall Experience

Keir have fantastic staff and activities on offer with a weekly planner to ensure there is something to suit everyone. Fabulous all round care. Cheery and professional. Homemade meals always get a thumbs up.

↩Reply from Jacob Hardie, Design and Marketing Assistant at Allanbank Care Home

Thank you for sharing such lovely feedback. We're delighted to hear how happy your mum is and that our kind, attentive team and engaging activities are making such a positive difference to her wellbeing. It's wonderful to know you feel reassured and that she feels safe, valued and at home.

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Review of Allanbank Care Home from Jacqueline W (Daughter of Resident) published on 20 April 2026 Submitted via Website•
Overall Experience

Allanbank staff provide a consistently high level of care which reassures me that my mother is not only comfortable and well nourished but also loved.

I am in awe of their professionalism and dedication.

↩Reply from Jacob Hardie, Design and Marketing Assistant at Allanbank Care Home

Thank you for sharing such kind words. It is heartening to know you feel reassured that your mother is comfortable, well nourished and cared for with genuine warmth. Your recognition of our team's professionalism and dedication truly means a great deal.

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Review of Allanbank Care Home from S J (Son of Resident) published on 16 July 2025 Submitted via Postal Card•
Overall Experience
Staff are wonderful, kind and caring. Always welcoming and thoughtful. Mum has been involved in lots of trips and activities and is very sociable again which is lovely. Activities staff committed and inventive.
Rooms are a little tired especially bedroom carpets and bathroom. Electronic door often malfunctions. New bath looks great. Gardens have been well cared for but a small area outside individual unit sitting room would be great if closed off and safe.

Overall very happy with Allanbank.

↩Reply from Jacob Hardie, Design and Marketing Assistant at Allanbank Care Home

Thank you for your kind words and thoughtful feedback. We're so pleased to hear your mum is enjoying the activities and feeling sociable again - that means a lot to us. We truly appreciate your observations and suggestions, which we will share with the team. It's wonderful to know you're happy overall, and we're grateful for your support.

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Review of Allanbank Care Home from David K (Resident / Service User) published on 1 April 2025 Submitted via Postal Card•
Overall Experience

Can I please recommend for the highest commendation the staff, they all give the highest standard of care unequally in the care setting, could I recommend they are given a bonus of £1000 and £2000 would to be unreasonable. I'm sure they would not object to 10% of this. This is a genuine recommendation of the 66 other residents of the Allanbank Care Home.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you so much for your heartfelt recommendation and kind words about our staff at Allanbank Care Home. They will be touched to read your wonderful comments about the high standard of care they provide. Your suggestion for commendation and acknowledgment truly reflects the positive impact the team has made on the lives of their residents, thank you for sharing your feedback.

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Review of Allanbank Care Home from S W (Son of Resident) published on 24 March 2025 Submitted via Postal Card•
Overall Experience

Dads room is very clean and spacious and has a nice view. The staff are very helpful and have made it very easy for dad to settle in. He is eating well, enjoying all the meals and snacks. Staff accompany him on regular walks around the grounds. Definitely a weight off my mind that he is safe and well looked after.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your wonderful review for Allanbank. We're so pleased to hear that your dad has settled in so well and is enjoying his meals, walks, and the care of our dedicated team. The team will be touched to hear how their care gives you such peace of mind. Thank you for sharing your feedback.

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Review of Allanbank Care Home from G W (Daughter-in-law of Resident) published on 24 March 2025 Submitted via Postal Card•
Overall Experience

It was a big decision to move my husbands dad into a care home, but he just wasn't safe at home. Since moving to Allanbank I feel that not only has my father-in-laws life improved, my husband is less stressed. The room is light and airy, with a lovely view. The grounds are nice and well maintained. And the staff are wonderful. The food is proper home cooked, and wholesome. The move was definitely the best decision. Thank you to the manager for your help/

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your kind words. We understand how difficult the decision can be, and we're so pleased to hear that your father-in-law is thriving at Allanbank and that it has brought peace of mind to your family. Our team takes great pride in creating a comfortable, safe, and welcoming environment, and your feedback will mean a lot.

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Review of Allanbank Care Home from J W (Wife of Resident) published on 31 January 2025 Submitted via Postal Card•
Overall Experience

We have nothing but praise for the management of Allanbank Care Home and for the staff in Glensone unit especially the dedicated, caring and compassionate care towards my husband. They certainly keep his spirits up. Thank you for going above and beyond to ensure his well-being and safety. Food is good but he says some days not so good. He would love to be able to play dominoes. We thank you.

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Review of Allanbank Care Home from Jill H (Daughter of Resident) published on 23 January 2025 Submitted via Website•
Overall Experience

My mum was physically not well at all during December 2024 and had a knock-on effect on her normal presentation. She was irritable and not appreciative of the support offered. Despite staff feeling unwell themselves they tried their best to show Mum patience and understanding and they reassured me that they were not taking things personally.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for sharing your experience. We're sorry to hear your mum wasn't feeling her best during that time, but we're glad our staff provided the care and understanding she needed. It's heartening to know their reassurance made such a difference to you as well. Your feedback means a great deal thank you.

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Review of Allanbank Care Home from M P (Guardian of Resident) published on 23 January 2025 Submitted via Website•
Overall Experience

I have always experienced very kind and knowledgeable advice and guidance from the staff team. They are there for the service users at all stages of illness and offer the best care and treatment. Highly recommend this care home to family, friends and service users.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your wonderful feedback. We're so pleased to hear that you find our team to be so kind, knowledgeable, and supportive. Providing the best care is at the heart of what we do, and it's incredibly rewarding to know that our efforts are appreciated. Your recommendation means a great deal - thank you.

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Review of Allanbank Care Home from Florence C (Friend of Resident) published on 9 September 2024 Submitted via Website•
Overall Experience
I wish to convey my heartfelt thanks to all the staff in Kier Unit where my friend was a resident for approximately 18 months.
The unit was very clean and comfortable and the meals appeared to be very good with a great choice for residents.
The activities team was very good at providing entertainment and as my friend was one of the younger residents he enjoyed this very much and was happy to participate when he could.
Generally, the carers were very caring and professional and any minor issues that I raised were dealt with promptly, professionally, and resolved satisfactorily.
During the last couple of weeks before my friend's passing the staff were exceptional and we as a family could not have asked for better care.
I would like to thank all staff on behalf of the family our grateful thanks.

I would certainly recommend this Care Home to anyone.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you so much for sharing your kind words about the team at Allanbank, especially written during such a difficult time. It means so much to know that your friend was well cared for and able to enjoy his time with us, especially participating in the activities. We will be sure to share your wonderful review with the team, who will be touched to read your comments, thank you again.

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Review of Allanbank Care Home from John H (Son of Resident) published on 3 September 2024 Submitted via Website•
Overall Experience
The staff are all very nice and have a nice friendly approach to all the residents.
There are regular activities to join in.
There are also outdoor trips which are greatly liked by everyone who goes.
The food is very good and varied.

The management is very good and friendly.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your lovely feedback for Allanbank. We're so pleased to hear that you've found our staff to be friendly and that you're enjoying the activities, outdoor trips, and the variety of food we offer. We're also glad to hear that our management team has been supportive and welcoming. Your comments will be shared with the team thank you.

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Review of Allanbank Care Home from Jillian C (Daughter of Resident) published on 10 July 2024 Submitted via Website•
Overall Experience

Mum suffered from dementia and other health issues. She moved into Allanbank last November after a hospital stay as it was no longer safe for her to go back home. Thanks to the lovely caring staff in Glensone Ward they treated her with respect and kindness and made her days enjoyable and she settled in after a couple of weeks. Unfortunately Mum took a turn for the worse recently and the staff went above and beyond to care for Mum in her final weeks/days of life every person pulled together as a team to make sure Mum was well looked after comfortable and pain-free right up until she passed away. The staff are very special people and will never be able to thank them enough.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for taking the time to write such a heartfelt review. We are so sorry for your loss. The team will be deeply touched to read your kind words about the care they provided to your mother.

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Review of Allanbank Care Home from Billy L (Son of Resident) published on 10 July 2024 Submitted via Website•
Overall Experience

My mum was admitted to Allanbank a couple of months ago and I cannot fault the care she has received. The staff are very friendly and attentive. Her needs are cared for and she is happy and settled. Communication is great between staff and the family. There are activities on most days and even though Mum can't do much for herself they always try and include her.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your five-star review of Allanbank, we are delighted to hear how well your mother has settled in, she is certainly in good hands.

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Review of Allanbank Care Home from T R (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card•
Overall Experience

My mum has been a resident at Allanbank Care Home for nearly 3 years. In that time she has been very happy and well looked after. The management and staff are excellent with her care and dignity. The staff on her unit are very settled and this helps us to build a relationship with them. Overall excellent care.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your review for Allanbank, we are delighted to hear how happy your mother is there.

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Review of Allanbank Care Home from S C (Wife of Resident) published on 12 March 2024 Submitted via Postal Card•
Overall Experience
When the senior and experienced staff are on duty, it is very noticeable and the standard of care is excellent. It would be good if all staff wore name badges.

My husband has only been a resident since January 3rd, 2024 and sometimes the less experienced staff have not given him enough fluids. Has been dealt with to my satisfaction.

↩Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you so much for taking the time to leave this review, the team at Allanbank are very proud of the care they provide. Please rest assured that our staff are extremely proactive in ensuring that our residents have the correct amount of fluids, something which is overseen and monitored very...  

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Review of Allanbank Care Home from T M (Great-Niece of Resident) published on 23 November 2023 Submitted via Website•
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Delighted with the support to introduce my uncle to the home. Food is all freshly prepared and caters to his choices, is clean and very individualized to him. So far our experience is this is very person-centered.

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Awards / Recognitions (10)

News (1) & Events (0)

News

  • 27 May 2025

    The team and residents at Sanctuary Care are celebrating after we scooped a double awards victory. At the Care Home Awards 2025, Sanctuary Care was named Outstanding Larger Group Care...

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