Care Home Owned by Sanctuary Care Ltd in Dumfries & Galloway
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Dumfries & Galloway for Sanctuary Care Ltd are showing below.
View the details of all 95 locations (with 6933 reviews) owned by Sanctuary Care Ltd
Sanctuary Care Ltd Locations in Dumfries & Galloway (1)
Allanbank Care Home
9.7
61 reviews
Bankend Road, Dumfries DG1 4AN
"Can I please recommend for the highest commendation the staff, they all give the highest standard of care unequally in the care setting,…" Read all 61 reviews
Location Type Care Home
Winner of the Scotland Care Home of the Year Accolade in the Caring UK Awards 2023, the team at Allanbank create so many opportunities to enrich their residents’ lives at the home, which has stunning views of the countryside and the River Nith. The… Read more about Allanbank Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 69 Rooms
- from £1,321 / week
Sanctuary Care Ltd Reviews in Dumfries & Galloway (61)
9.7
Sanctuary Care Ltd has a Group Review Score of 9.7 (9.682) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.
Review of
Allanbank Care Home
from S J (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are wonderful, kind and caring. Always welcoming and thoughtful. Mum has been involved in lots of trips and activities and is very sociable again which is lovely. Activities staff committed and inventive.
Rooms are a little tired especially bedroom carpets and bathroom. Electronic door often
Rooms are a little tired especially bedroom carpets and bathroom. Electronic door often
malfunctions. New bath looks great. Gardens have been well cared for but a small area outside individual unit sitting room would be great if closed off and safe.
Overall very happy with Allanbank.
Overall very happy with Allanbank.
Reply from Jacob Hardie, Design and Marketing Assistant at Allanbank Care Home
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Review of
Allanbank Care Home
from David K (Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Can I please recommend for the highest commendation the staff, they all give the highest standard of care unequally in the care setting, could I recommend they are given a bonus of £1000 and £2000 would to be unreasonable. I'm sure they would not object to 10% of this. This is a genuine recommendation
of the 66 other residents of the Allanbank Care Home.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from S W (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dads room is very clean and spacious and has a nice view. The staff are very helpful and have made it very easy for dad to settle in. He is eating well, enjoying all the meals and snacks. Staff accompany him on regular walks around the grounds. Definitely a weight off my mind that he is safe and well
looked after.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from G W (Daughter-in-law of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It was a big decision to move my husbands dad into a care home, but he just wasn't safe at home. Since moving to Allanbank I feel that not only has my father-in-laws life improved, my husband is less stressed. The room is light and airy, with a lovely view. The grounds are nice and well maintained.
And the staff are wonderful. The food is proper home cooked, and wholesome. The move was definitely the best decision. Thank you to the manager for your help/
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from J W (Wife of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have nothing but praise for the management of Allanbank Care Home and for the staff in Glensone unit especially the dedicated, caring and compassionate care towards my husband. They certainly keep his spirits up. Thank you for going above and beyond to ensure his well-being and safety. Food is good
but he says some days not so good. He would love to be able to play dominoes. We thank you.
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Review of
Allanbank Care Home
from Jill H (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was physically not well at all during December 2024 and had a knock-on effect on her normal presentation. She was irritable and not appreciative of the support offered. Despite staff feeling unwell themselves they tried their best to show Mum patience and understanding and they reassured me that
they were not taking things personally.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from M P (Guardian of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always experienced very kind and knowledgeable advice and guidance from the staff team. They are there for the service users at all stages of illness and offer the best care and treatment. Highly recommend this care home to family, friends and service users.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from Florence C (Friend of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I wish to convey my heartfelt thanks to all the staff in Kier Unit where my friend was a resident for approximately 18 months.
The unit was very clean and comfortable and the meals appeared to be very good with a great choice for residents.
The activities team was very good at providing entertainment
The unit was very clean and comfortable and the meals appeared to be very good with a great choice for residents.
The activities team was very good at providing entertainment
and as my friend was one of the younger residents he enjoyed this very much and was happy to participate when he could.
Generally, the carers were very caring and professional and any minor issues that I raised were dealt with promptly, professionally, and resolved satisfactorily.
During the last couple of weeks before my friend's passing the staff were exceptional and we as a family could not have asked for better care.
I would like to thank all staff on behalf of the family our grateful thanks.
I would certainly recommend this Care Home to anyone.
Generally, the carers were very caring and professional and any minor issues that I raised were dealt with promptly, professionally, and resolved satisfactorily.
During the last couple of weeks before my friend's passing the staff were exceptional and we as a family could not have asked for better care.
I would like to thank all staff on behalf of the family our grateful thanks.
I would certainly recommend this Care Home to anyone.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from John H (Son of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are all very nice and have a nice friendly approach to all the residents.
There are regular activities to join in.
There are also outdoor trips which are greatly liked by everyone who goes.
The food is very good and varied.
The management is very good and friendly.
There are regular activities to join in.
There are also outdoor trips which are greatly liked by everyone who goes.
The food is very good and varied.
The management is very good and friendly.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from Jillian C (Daughter of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum suffered from dementia and other health issues. She moved into Allanbank last November after a hospital stay as it was no longer safe for her to go back home. Thanks to the lovely caring staff in Glensone Ward they treated her with respect and kindness and made her days enjoyable and she settled
in after a couple of weeks. Unfortunately Mum took a turn for the worse recently and the staff went above and beyond to care for Mum in her final weeks/days of life every person pulled together as a team to make sure Mum was well looked after comfortable and pain-free right up until she passed away. The staff are very special people and will never be able to thank them enough.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from Billy L (Son of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was admitted to Allanbank a couple of months ago and I cannot fault the care she has received. The staff are very friendly and attentive. Her needs are cared for and she is happy and settled. Communication is great between staff and the family. There are activities on most days and even though
Mum can't do much for herself they always try and include her.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from T R (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at Allanbank Care Home for nearly 3 years. In that time she has been very happy and well looked after. The management and staff are excellent with her care and dignity. The staff on her unit are very settled and this helps us to build a relationship with them. Overall excellent
care.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from S C (Wife of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
When the senior and experienced staff are on duty, it is very noticeable and the standard of care is excellent. It would be good if all staff wore name badges.
My husband has only been a resident since January 3rd, 2024 and sometimes the less experienced staff have not given him enough fluids. Has
My husband has only been a resident since January 3rd, 2024 and sometimes the less experienced staff have not given him enough fluids. Has
been dealt with to my satisfaction.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from T M (Great-Niece of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Delighted with the support to introduce my uncle to the home. Food is all freshly prepared and caters to his choices, is clean and very individualized to him. So far our experience is this is very person-centered.
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Review of
Allanbank Care Home
from Frances B (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father entered Allanbank Care Home in June 2023. The staff were very friendly and supportive of my father and family helping to settle Dad in his new surroundings. They make sure that he goes along to the day room for most of the day and is not left isolated in his room. He is kept clean and tidy
at all times. The staff take the time to keep him mobile.
Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home
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Review of
Allanbank Care Home
from Marlyn C (Sister of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Sister is happy at Allanbank, can be a bit stubborn to get involved, likes going swimming, happy to sit about, which you have to prompt her to do things, activities are quite a few, although she does get out with her sister quite a lot. Just feel with her being youngish and the others in her unit being
older, it must be a bit of a long day, although she gets on with everyone. My only issue is the laundry, as her clothes don't seem to be returned.
Reply from Lisa McCauley, Social media officer at Allanbank Care Home
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Review of
Allanbank Care Home
from A B (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff warm and welcoming when visiting. Food choice excellent. Warm environment and small units. Flexible approach to residents needs.
Reply from Lisa McCauley, Social media officer at Allanbank Care Home
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Review of
Allanbank Care Home
from E T (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has not been a resident for long but my overall opinion is very positive. The staff are kind and caring and very professional but it is clear they are understaffed. My mother is well cared for and reasonably happy.
Reply from Lisa Mcauley, Social media officer at Allanbank Care Home
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Review of
Allanbank Care Home
from A H (Sister of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff and management are working together as a team. I have noticed there is sometimes only one member of staff on to look after eight residents, which is a lot to see too.
Overall. they give good support and encouragement.
There is a wide variety of food and of a great standard.
Overall. they give good support and encouragement.
There is a wide variety of food and of a great standard.
Reply from Lisa Mccauley, Social media officer at Allanbank Care Home
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Review of
Allanbank Care Home
from John M (Son of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Initial experience good but my mother has only been in six weeks. She enjoys the food and staff are excellent.
Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home
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Awards / Recognitions (11)
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