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Care Homes Owned by Sanctuary Care Ltd in Hampshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sanctuary Care Ltd in Hampshire

Only the locations & reviews in Hampshire for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 7132 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Hampshire (2)

2 Care Homes owned by Sanctuary Care Ltd in Hampshire
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Basingfield Court Residential Care Home

Huish Lane, Old Basing, Basingstoke RG24 7BN 

9.7 65 reviews
"We have had a very good experience of Basingfield Court since Mum moved in. It has a very homely feel, and is very clean and well…"   Read all 65 reviews
Location Type Care Home

With beautiful gardens and communal areas, spacious bedroom suites, a library and bistro café, Basingfield Court has some wonderful spaces to enjoy. But it’s the team which makes this home special. Devoted to enriching the lives of their residents,… Read more about Basingfield Court Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 52 Rooms
  • from £1,590 / week
Ashley House Residential Care Home

56 Forest Road, Bordon GU35 0XT 

9.6 61 reviews
"The staff at this care home have been absolutely wonderful with both my mum and dad. They helped them settle in quickly, and their…"   Read all 61 reviews
Location Type Care Home

With just 38 bedrooms and homely surroundings, Ashley House has a warm, family feel. The team, many of whom have been with the home for over 10 years, provides residential and respite care, which can be booked in advance. The team is passionate about… Read more about Ashley House Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • 38 Rooms
  • from £1,724 / week

Sanctuary Care Ltd Reviews in Hampshire (126)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.617) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Sanctuary Care Ltd
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Review of

Basingfield Court Residential Care Home

from Brenda F (Wife of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Basingfield Court has very kind and friendly staff. The hard decision for my husband to go into care has been easier because of the kindness of the staff, they even show concern for me!
Nice atmosphere in Basingfield Court is nice (doesn't smell like a care home).
The food is so good, and the variety
and quality are excellent, with concern for personal preference.
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you for your kind words. We're so pleased our team's care and the welcoming atmosphere at Basingfield Court have made this transition easier for you and your husband. Your feedback means a lot to us.
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Review of

Basingfield Court Residential Care Home

from Ian M (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review of

Ashley House Residential Care Home

from M G (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come to see my friend every 2 or 3 weeks. She always seems very happy. She, of course, remembers very little - although sometimes surprises me by remembering names.
Reply from Kate Czeczko, Business Development Manager at Ashley House Residential Care HomeThank you for sharing your thoughts. We're so pleased to hear that your friend seems happy during your visits. Those little moments of recognition can be so special, and we're glad she's able to enjoy them. It's wonderful to know that your visits bring her joy, and we truly appreciate your continued support
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Review of

Ashley House Residential Care Home

from Doug S (Son of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this care home have been absolutely wonderful with both my mum and dad. They helped them settle in quickly, and their kindness, approachability and professionalism give our family real peace of mind.


The home itself is always clean, tidy and well looked after, creating a warm, welcoming

atmosphere every time we visit. It feels safe and very well managed, which is so important with both of our parents living there.


There are plenty of activities on offer, and the team do a great job of keeping residents engaged and involved in daily life.


Overall, it's a very safe, caring environment, and we feel incredibly fortunate that both our mum and dad are being looked after so well here.

Reply from Kate Czeczko, Business Development Manager at Ashley House Residential Care HomeThank you so much for your wonderful feedback. We're delighted to hear that your parents feel settled and cared for, and that our team's efforts give you peace of mind. Creating a safe, welcoming environment with engaging activities is always our priority, and it means a lot to know this makes a difference for your family.
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Review of

Basingfield Court Residential Care Home

from S E (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a very good experience of Basingfield Court since Mum moved in. It has a very homely feel, and is very clean and well maintained. Mum enjoys the the food and the daily activities. She is eating and drinking much better since moving here.
We particularly like how the staff support each
other in the work that they do and in keeping each other cheerful. This upbeat attitude and environment rubs off on the residents and means that Basingfield Court is a very positive place.
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you so much for your wonderful feedback! We're delighted to hear that your mum feels at home and is enjoying the food and activities. It's great to know our team's positive attitude is making a difference. We truly appreciate your kind words and support
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Review of

Basingfield Court Residential Care Home

from P B (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered Basingfield Court Care Home with symptoms of Dementia & falls. From her arrival she has been welcomed and treated with the utmost respect and kindness from all the staff across the home. To see her smiling from ear to ear every time we visit is heartwarming as we initially felt guilt
at placing her there but I can honestly say she is happier there than she was living with us. I wouldnt hesitate to recommend Basingfield to any potential residents. Thankyou all for giving us peace of mind
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you for sharing such a heartfelt review. We're delighted to know your mum feels happy and cared for, and that we've given you peace of mind. Your recommendation means so much to us!
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Review of

Basingfield Court Residential Care Home

from John H (Son of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for 6 1/2 years. Especially in the last 2 or 3 years her care has been good. She was treated as an individual and given careful care as she weakened and eventually became bedridden. Activities were varied and imaginative and although she did not participate in many, she enjoyed
most of them.
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you for sharing your experience. We're honoured to have cared for your mother for 6 years and glad she received the attention and support she needed. It's wonderful she enjoyed the activities, even as an observer. Your feedback means a lot and will be shared with our team
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Review of

Ashley House Residential Care Home

from Victor B (Respite Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Observations show all staff caring. All staff speak calmly and friendly to all residents even under pressure from a difficult resident.
Staff are constantly observing if resident needs anything. They are compassionate and patient. Feeding those who need help to eat. I have never heard a harsh voice
but softly talking. The manager is very good in listening about how things are going, she has the attributes of a manager interested in welfare of staff and residents.
Reply from Kate Czeczko, Business Development Manager at Ashley House Residential Care HomeThank you so much for your thoughtful feedback. We're proud to have a team that consistently shows compassion, patience, and professionalism-even in challenging moments. Your kind words about our staff and manager truly mean a lot and will be shared with everyone
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Review of

Ashley House Residential Care Home

from K T (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management made a difficult time for our family a lot easier. All the team showed genuine care towards residents and family.
Clean facilities, good food options and a friendly environment.
Reply from Kate Czeczko, Business Development Manager at Ashley House Residential Care HomeThank you for your kind words. We're so pleased our team could help make a difficult time a little easier for your family. Your appreciation of the care, environment, and support means a great deal to us.
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Review of

Ashley House Residential Care Home

from T L (Son of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted by the care and support that Ashley House gives to my father. They recently went above and beyond in organising a 90th birthday party for friends and immediate family. He is very happy there and likes the food and people are wonderful.
Reply from Jacob Hardie, Design and Marketing Assistant at Ashley House Residential Care HomeThank you so much for your kind words. We're thrilled to hear your father is happy at Ashley House, and it was a joy to help celebrate his 90th birthday. Your feedback means a lot to our team!
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Review of

Basingfield Court Residential Care Home

from J S (Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I need 2 carers to assist me with bathroom toilet etc. a long wait for this service. Bad language from carer on night shift, have complained no different at all. Up to 25 minutes wait for bell to be answered at times. Had to wait up to 30 minutes for pain killers during the night shift.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you for your feedback. Were sorry to hear about your concerns. We strive to provide timely and compassionate care, and we will review our response times to ensure improvements. Our team pride themselves on their professional communication. We can only apologise that one member of staff has not upheld this, and we will address this matter with them directly. Regarding your pain medication, our team follows strict guidelines to ensure our residents safety, which sometimes means a waiting period between doses of certain medications. However, we understand how important this is and will continue working with you to support your comfort. Please feel free to reach out to us directly so we can discuss your concerns further. The home manager is extremely proactive when it comes to seeking feedback, and her door is always open.
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Review of

Basingfield Court Residential Care Home

from Netta H (Daughter-in-law of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my father-in-law's 2nd stay at this care home. The staff are so friendly and helpful My father-in-law recognised the staff straight away from last time. And was given an amazing welcome. I think he will enjoy his stay here.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you for your kind words for our team at Basingfield Court. We're delighted to welcome your father-in-law back and to hear that he felt so comfortable with our team. Our staff will be touched to read your comments and will be committed to making his stay as enjoyable and comfortable as possible.
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Review of

Basingfield Court Residential Care Home

from Teresa W (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not speak highly enough of Basingfield Court the room is like being at home, the care is amazing kind compationate warm and friendy.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you for your wonderful review. We're so glad to hear that Basingfield Court feels like home to you. Our team strives to provide the highest level of care with kindness, compassion, and warmth, so it's great to know they've made such a positive impact. We truly appreciate your kind words.
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Review of

Basingfield Court Residential Care Home

from S P (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Basingfield Court for 6 weeks of respite after a period in hospital. The difference between when she came in to when she left was amazing! She was brighter, more alert and more able and independent both physically and mentally. The home has a nice atmosphere with incredibly caring
staff. Mum loved the food and even put on some much needed weight.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you so much for your kind words, we will be sure to share them with the home manager and her team. We're delighted to hear that your mother had such a positive experience at Basingfield Court. It's wonderful to know that she left feeling so much brighter. If you ever need the team again, please don't hesitate to reach out. Thank you for sharing your experience.
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Review of

Ashley House Residential Care Home

from Matthew L (Son of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one Ashley House and all staff from the kitchen staff, cleaners, carers and the management team have all been exceptional, professional and caring. If we were aware of Ashley House before we could have moved Mum from previous care home a lot sooner.
Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care HomeThank you for your kind words and thoughtful review for our team at Ashley House. We're delighted to hear that you've had such a positive experience. It means so much to know that the team's exceptional care and professionalism have made such a difference for your mum. We will be sure to share your feedback with the team, thank you.
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Review of

Ashley House Residential Care Home

from Annabel H (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashley House was recommended by a friend who had rated it highly in connection with the care of her mother. I have experience of a number of places with both parents who required care in their latter years and Ashley House was head and shoulders above the rest. It may not be an elegant building set
in beautiful grounds, but the quality of care is outstanding. The purpose-built nature of the building makes it feel far less like an institution or hotel and more like a home. It is homely and friendly and the staff, without exception were all kind, caring and attentive. Not once in the whole year and a half my mother was there, did I have any cause for concern in any regard. Ashley House has a happy atmosphere, there appears to be a very low turnover of staff and it is clean and well-maintained. My only comment would be the garden could be improved on a bit but that may well have already been addressed. I have no hesitation at all in recommending Ashley House.
Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care HomeThank you so much for your heartfelt review and kind recommendation for Ashley House. We're thrilled to hear that you found the care to be exceptional and that it felt like a true home for your mother during her time with us. Your comments about our staff and the atmosphere mean a lot, as we strive to create a warm, caring environment for all our residents and their loved ones. We appreciate your suggestion regarding the garden and will continue working to enhance it. Thank you again for your thoughtful words and support.
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Review of

Ashley House Residential Care Home

from A S (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent respite care. Very understanding staff - especially admin staff in supporting me in booking Dad in. Have also helped in booking a future short stay so I can visit friends having a reunion. Very grateful.
Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care HomeThank you for your kind review of Ashley House. We're glad to hear that your experience with our respite care has been excellent and that our staff, particularly the admin team, were supportive in helping you book your father's stay. We're grateful for your feedback and look forward to welcoming your father back soon.
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Review of

Ashley House Residential Care Home

from S D (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On viewing the home I was 100% impressed, was so friendly, caring and very family orientated. Once Mum moved in much against her will as never wanted to go into a home she very quickly decided she wanted to stay even tho initially it was for respite. The relief of knowing she's safe 24/7 is amazing.
The staff are totally amazing, not met a member who is not 110% committed to making the lives of the residents like home.
Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care HomeThank you for your heartfelt feedback. We're so pleased to hear that your initial impression of our home was positive and that your mum quickly felt at home despite her initial reservations. We're grateful for your kind words about our dedicated staff at Ashley House and we're so pleased to hear that your mum is happy here.
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Review of

Basingfield Court Residential Care Home

from J J (Daughter-in-law of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Basingfield Court Residential Care Home is a very ideal place for my mum-in-law. The staff are very warm and welcoming. Everyone is very friendly and my mum-in-law was very comfortable with everyone in her three-week stay when she was there. She cannot speak English so she was given a sign chart to
be able to express herself which was very good. I will definitely send her again for her respite. A big thank you to all the staff members for taking care of her.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you so much for your kind words. We're delighted to hear that your mother-in-law felt so comfortable and well cared for during her stay with us. It's wonderful to know that the sign chart helped her communicate and that our staff's warm and welcoming approach made her feel at home. We look forward to welcoming her back to Basingfield Court for her next respite stay.
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Review of

Basingfield Court Residential Care Home

from D M (Wife of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, who has Lewy body dementia, recently spent two weeks respite care at Basingfield Court Residential Care Home. The manager is very caring and professional and the staff were friendly and helpful. My husband had a lovely room on the ground floor which gave him easy access to the communal/dining
room. The staff ensured that he attended the entertainment and was not left on his own in his room. I was happy with his care and have booked another respite stay later in the year. I would rate the home good but with a couple of improvements, it could be excellent. 1) Offer male residents a daily shave. 2) Implement a process to monitor residents' fluid intake. 3) Ensure a member of staff is in the dining room during mealtimes, encouraging to eat more.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you for your wonderful review for Basingfield Court, we are delighted to hear that you were so pleased that you have already booked another stay for your husband and look forward to welcoming him back. Please rest assured we are very proactive about monitoring fluids and ensuring staff are available to support our residents in the dining room, as we are about offering daily shaves and can only apologise if we have fallen short on any occasion.
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Awards / Recognitions (11)

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