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Care Homes Owned by Sanctuary Care Ltd in Hampshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sanctuary Care Ltd in Hampshire

Only the locations & reviews in Hampshire for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 7289 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Hampshire (2)

 - Browse 2 Care Homes owned by Sanctuary Care Ltd in Hampshire
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Ashley House Residential Care Home
56 Forest Road, Bordon GU35 0XT 
9.7 62 reviews
Ashley House Residential Care Home, Bordon, Hampshire
"Staff provide genuine care, feels like popping round a family members for a cuppa, rather than visiting a care home. Always clean, and…"   Read all 62 reviews
  • from £1,724 / week
  • 38 Rooms
Location Type Care Home

With just 38 bedrooms and homely surroundings, Ashley House has a warm, family feel. The team, many of whom have been with the home for over 10 years, provides residential and respite care, which can ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Mental Health Care
Basingfield Court Residential Care Home
Huish Lane, Old Basing, Basingstoke RG24 7BN 
9.6 68 reviews
Basingfield Court Residential Care Home, Basingstoke, Hampshire
"Mum physically and mentally rapidly deteriorated Staff always had time to help her and meet all her needs. Demonstrated a lot of patience…"   Read all 68 reviews
  • from £1,590 / week
  • 52 Rooms
Location Type Care Home

With beautiful gardens and communal areas, spacious bedroom suites, a library and bistro café, Basingfield Court has some wonderful spaces to enjoy. But it’s the team which makes this home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Sanctuary Care Ltd Reviews in Hampshire (130)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.622) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Ashley House Residential Care Home

from K T (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff provide genuine care, feels like popping round a family members for a cuppa, rather than visiting a care home.
Always clean, and well maintained, with management actively seeking ways to improve the facilities and experience for residents.
Food is great! Mum always clearing her plate, with
friendly chefs, again always checking the residents feedback.
Reply from Jacob Hardie, Design and Marketing Assistant at Ashley House Residential Care HomeThank you for sharing such lovely feedback. We're delighted to hear the home feels so welcoming and that the environment, food and support from the team enrich your mum's experience. It means so much to know she feels truly cared for.
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Review of

Ashley House Residential Care Home

from Susan E (Daughter of Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just placed my mum in your Ashley House Residential Care Home. The management, staff and volunteers could not have been more welcoming, helpful and supportive,
Although mum has only been in their care a few days she seems happy and settled.
The relief in knowing she is safe and happy is immeasurable.
Reply from Kate Czeczko, Business Development Manager at Ashley House Residential Care HomeThank you so much for sharing this - it's wonderful to hear your mum has settled in so well. We're really glad the team has helped make this transition feel supportive and reassuring for you both.
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Review of

Basingfield Court Residential Care Home

from Alison R (Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I never imagined that retirement home could be so pleasant!
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThat's wonderful to hear. Thank you for sharing your feedback, this means a lot to us.
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Review of

Basingfield Court Residential Care Home

from Margaret D (Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very appreciative of the staff care and pleasant attitude to some of the great difficulties experienced through lack of water and heating. Hopefully they are near the end of the great improvements and just maybe my towel improvement meets with my satisfaction!
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you so much for your lovely message. I really appreciate you taking the time to share this. The team will be genuinely grateful to hear your kind words about their care and positive attitude - especially given the challenges we've all faced with the water and heating issues.
We're all hoping the improvement works are now close to completion too, and I'm glad the towel situation is heading in the right direction!
Thank you again for your patience, understanding, and positivity - it means a lot to everyone
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Review of

Basingfield Court Residential Care Home

from Graham D (Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I consider the service is very good
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThat's really lovely to hear - thank you. I'm so glad you feel the service is very good. We truly appreciate your feedback, and it means a lot to the team.
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Review of

Basingfield Court Residential Care Home

from Paul H (Son of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum physically and mentally rapidly deteriorated
Staff always had time to help her and meet all her needs. Demonstrated a lot of patience tempting her to eat and drink in paliative phase.
Brilliant
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Review of

Basingfield Court Residential Care Home

from Brenda F (Wife of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Basingfield Court has very kind and friendly staff. The hard decision for my husband to go into care has been easier because of the kindness of the staff, they even show concern for me!
Nice atmosphere in Basingfield Court is nice (doesn't smell like a care home).
The food is so good, and the variety
and quality are excellent, with concern for personal preference.
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you for your kind words. We're so pleased our team's care and the welcoming atmosphere at Basingfield Court have made this transition easier for you and your husband. Your feedback means a lot to us.
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Review of

Basingfield Court Residential Care Home

from Ian M (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review of

Ashley House Residential Care Home

from M G (Friend of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come to see my friend every 2 or 3 weeks. She always seems very happy. She, of course, remembers very little - although sometimes surprises me by remembering names.
Reply from Kate Czeczko, Business Development Manager at Ashley House Residential Care HomeThank you for sharing your thoughts. We're so pleased to hear that your friend seems happy during your visits. Those little moments of recognition can be so special, and we're glad she's able to enjoy them. It's wonderful to know that your visits bring her joy, and we truly appreciate your continued support
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Review of

Ashley House Residential Care Home

from Doug S (Son of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this care home have been absolutely wonderful with both my mum and dad. They helped them settle in quickly, and their kindness, approachability and professionalism give our family real peace of mind.


The home itself is always clean, tidy and well looked after, creating a warm, welcoming

atmosphere every time we visit. It feels safe and very well managed, which is so important with both of our parents living there.


There are plenty of activities on offer, and the team do a great job of keeping residents engaged and involved in daily life.


Overall, it's a very safe, caring environment, and we feel incredibly fortunate that both our mum and dad are being looked after so well here.

Reply from Kate Czeczko, Business Development Manager at Ashley House Residential Care HomeThank you so much for your wonderful feedback. We're delighted to hear that your parents feel settled and cared for, and that our team's efforts give you peace of mind. Creating a safe, welcoming environment with engaging activities is always our priority, and it means a lot to know this makes a difference for your family.
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Review of

Basingfield Court Residential Care Home

from S E (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a very good experience of Basingfield Court since Mum moved in. It has a very homely feel, and is very clean and well maintained. Mum enjoys the the food and the daily activities. She is eating and drinking much better since moving here.
We particularly like how the staff support each
other in the work that they do and in keeping each other cheerful. This upbeat attitude and environment rubs off on the residents and means that Basingfield Court is a very positive place.
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you so much for your wonderful feedback! We're delighted to hear that your mum feels at home and is enjoying the food and activities. It's great to know our team's positive attitude is making a difference. We truly appreciate your kind words and support
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Review of

Basingfield Court Residential Care Home

from P B (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered Basingfield Court Care Home with symptoms of Dementia & falls. From her arrival she has been welcomed and treated with the utmost respect and kindness from all the staff across the home. To see her smiling from ear to ear every time we visit is heartwarming as we initially felt guilt
at placing her there but I can honestly say she is happier there than she was living with us. I wouldnt hesitate to recommend Basingfield to any potential residents. Thankyou all for giving us peace of mind
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you for sharing such a heartfelt review. We're delighted to know your mum feels happy and cared for, and that we've given you peace of mind. Your recommendation means so much to us!
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Review of

Basingfield Court Residential Care Home

from John H (Son of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident for 6 1/2 years. Especially in the last 2 or 3 years her care has been good. She was treated as an individual and given careful care as she weakened and eventually became bedridden. Activities were varied and imaginative and although she did not participate in many, she enjoyed
most of them.
Reply from Kate Czeczko, Business Development Manager at Basingfield Court Residential Care HomeThank you for sharing your experience. We're honoured to have cared for your mother for 6 years and glad she received the attention and support she needed. It's wonderful she enjoyed the activities, even as an observer. Your feedback means a lot and will be shared with our team
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Review of

Ashley House Residential Care Home

from Victor B (Respite Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Observations show all staff caring. All staff speak calmly and friendly to all residents even under pressure from a difficult resident.
Staff are constantly observing if resident needs anything. They are compassionate and patient. Feeding those who need help to eat. I have never heard a harsh voice
but softly talking. The manager is very good in listening about how things are going, she has the attributes of a manager interested in welfare of staff and residents.
Reply from Kate Czeczko, Business Development Manager at Ashley House Residential Care HomeThank you so much for your thoughtful feedback. We're proud to have a team that consistently shows compassion, patience, and professionalism-even in challenging moments. Your kind words about our staff and manager truly mean a lot and will be shared with everyone
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Review of

Ashley House Residential Care Home

from T L (Son of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted by the care and support that Ashley House gives to my father. They recently went above and beyond in organising a 90th birthday party for friends and immediate family. He is very happy there and likes the food and people are wonderful.
Reply from Jacob Hardie, Design and Marketing Assistant at Ashley House Residential Care HomeThank you so much for your kind words. We're thrilled to hear your father is happy at Ashley House, and it was a joy to help celebrate his 90th birthday. Your feedback means a lot to our team!
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Review of

Basingfield Court Residential Care Home

from J S (Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I need 2 carers to assist me with bathroom toilet etc. a long wait for this service. Bad language from carer on night shift, have complained no different at all. Up to 25 minutes wait for bell to be answered at times. Had to wait up to 30 minutes for pain killers during the night shift.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you for your feedback. Were sorry to hear about your concerns. We strive to provide timely and compassionate care, and we will review our response times to ensure improvements. Our team pride themselves on their professional communication. We can only apologise that one member of staff has not upheld this, and we will address this matter with them directly. Regarding your pain medication, our team follows strict guidelines to ensure our residents safety, which sometimes means a waiting period between doses of certain medications. However, we understand how important this is and will continue working with you to support your comfort. Please feel free to reach out to us directly so we can discuss your concerns further. The home manager is extremely proactive when it comes to seeking feedback, and her door is always open.
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Review of

Basingfield Court Residential Care Home

from Netta H (Daughter-in-law of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my father-in-law's 2nd stay at this care home. The staff are so friendly and helpful My father-in-law recognised the staff straight away from last time. And was given an amazing welcome. I think he will enjoy his stay here.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you for your kind words for our team at Basingfield Court. We're delighted to welcome your father-in-law back and to hear that he felt so comfortable with our team. Our staff will be touched to read your comments and will be committed to making his stay as enjoyable and comfortable as possible.
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Review of

Basingfield Court Residential Care Home

from Teresa W (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not speak highly enough of Basingfield Court the room is like being at home, the care is amazing kind compationate warm and friendy.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you for your wonderful review. We're so glad to hear that Basingfield Court feels like home to you. Our team strives to provide the highest level of care with kindness, compassion, and warmth, so it's great to know they've made such a positive impact. We truly appreciate your kind words.
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Review of

Basingfield Court Residential Care Home

from S P (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Basingfield Court for 6 weeks of respite after a period in hospital. The difference between when she came in to when she left was amazing! She was brighter, more alert and more able and independent both physically and mentally. The home has a nice atmosphere with incredibly caring
staff. Mum loved the food and even put on some much needed weight.
Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care HomeThank you so much for your kind words, we will be sure to share them with the home manager and her team. We're delighted to hear that your mother had such a positive experience at Basingfield Court. It's wonderful to know that she left feeling so much brighter. If you ever need the team again, please don't hesitate to reach out. Thank you for sharing your experience.
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Review of

Ashley House Residential Care Home

from Matthew L (Son of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one Ashley House and all staff from the kitchen staff, cleaners, carers and the management team have all been exceptional, professional and caring. If we were aware of Ashley House before we could have moved Mum from previous care home a lot sooner.
Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care HomeThank you for your kind words and thoughtful review for our team at Ashley House. We're delighted to hear that you've had such a positive experience. It means so much to know that the team's exceptional care and professionalism have made such a difference for your mum. We will be sure to share your feedback with the team, thank you.
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Awards / Recognitions (12)

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