Care Homes Owned by Sanctuary Care Ltd in Hampshire

The team at Ashley House cared for my father for 20 months due to his frailty and dementia. I can't fault their efforts, he was looked after so well, the whole team were superb.

My husband went into Basingfield Court for a week's respite, when putting the wheels in motion I received every courtesy & help and being the first time of him being away I was reassured that he would be safe & well looked after which was confirmed after his week's stay. He has mobility issues and every available help was readily available they offered all sorts of activities and stimulation, which is a must for mental wellbeing. We were both very happy and would not hesitate to use Basingfield Court again

The staff at Ashley House are fantastic with any concerns we have relating to our grandmother who has been a resident since April 2025. They also offer a very fun, warm and friendly environment where our grandmother feels safe and loved. We would, and have, recommended Ashley House to anyone who asks.

My Mum is beautifully cared for at Ashley House. The staff understand her needs, treat her with respect and humour and their interaction with her always brings a smile to her face.

I also feel I am cared for, which is lovely when dealing with the complex emotions around dementia. Whenever I turn up I am welcome and seen as part of the friendly community that is Ashley House.

Communication with Ashley House is easy and plentiful.

The facilities are simple but that is all my Mum needs at this stage in her life.

Staff friendly, caring and supportive, no restrictions for visiting.

I have been a volunteer since my husband passed away in the home last year, residents and staff are my extended family and I really enjoy being part of the team and love chatting and helping out where I can. I cannot fault the home everyone is amazing and residents are well looked after

Very friendly efficient staff, residents are very well cared for and family always welcomed and kept well informed. Kitchen is very hygienic and food is always varied and excellent.

Food is great! Mum always clearing her plate, with friendly chefs, again always checking the residents feedback.

The relief in knowing she is safe and happy is immeasurable.

I never imagined that retirement home could be so pleasant!

I am very appreciative of the staff care and pleasant attitude to some of the great difficulties experienced through lack of water and heating. Hopefully they are near the end of the great improvements and just maybe my towel improvement meets with my satisfaction!

I consider the service is very good

Brilliant

The food is so good, and the variety and quality are excellent, with concern for personal preference.

Very good.

I come to see my friend every 2 or 3 weeks. She always seems very happy. She, of course, remembers very little - although sometimes surprises me by remembering names.

The staff at this care home have been absolutely wonderful with both my mum and dad. They helped them settle in quickly, and their kindness, approachability and professionalism give our family real peace of mind.

The home itself is always clean, tidy and well looked after, creating a warm, welcoming atmosphere every time we visit. It feels safe and very well managed, which is so important with both of our parents living there.

There are plenty of activities on offer, and the team do a great job of keeping residents engaged and involved in daily life.

Overall, it's a very safe, caring environment, and we feel incredibly fortunate that both our mum and dad are being looked after so well here.

We particularly like how the staff support each other in the work that they do and in keeping each other cheerful. This upbeat attitude and environment rubs off on the residents and means that Basingfield Court is a very positive place.

My mum entered Basingfield Court Care Home with symptoms of Dementia & falls. From her arrival she has been welcomed and treated with the utmost respect and kindness from all the staff across the home. To see her smiling from ear to ear every time we visit is heartwarming as we initially felt guilt at placing her there but I can honestly say she is happier there than she was living with us. I wouldnt hesitate to recommend Basingfield to any potential residents. Thankyou all for giving us peace of mind

My mother was a resident for 6 1/2 years. Especially in the last 2 or 3 years her care has been good. She was treated as an individual and given careful care as she weakened and eventually became bedridden. Activities were varied and imaginative and although she did not participate in many, she enjoyed most of them.