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Care Homes Owned by Sanctuary Care Ltd in Durham

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sanctuary Care Ltd in Durham

Only the locations & reviews in Durham for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6861 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Durham (4)

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4 Care Homes owned by Sanctuary Care Ltd in Durham
Cedar Court Residential & Nursing Home

Portland Avenue, Seaham SR7 8BT 

9.8 119 reviews
"My dad became a resident in April. From the very beginning he has received exceptional care from both carers and nurses. Staff are lovely…"   Read all 119 reviews
Location Type Care Home

With a team who are passionate about enriching the lives of their residents, Cedar Court provides residential, dementia, nursing and palliative care. They also provide rehabilitation and pre-bookable respite care breaks. The home is very much at the… Read more about Cedar Court Residential & Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 68 Rooms from £1,134 / week
Ashwood Park Residential & Nursing Home

Seaside Lane, Easington Colliery, Peterlee SR8 3XZ 

9.8 189 reviews
"My mother was in IC unit, she had a very good experience as all staff could not do enough to help in all ways. I would recommend Ashwood as…"   Read all 189 reviews
Location Type Care Home

With a team devoted to enriching the lives of their residents, Ashwood Park has a warm family feel the moment you walk through the door. Providing residential, nursing, dementia and palliative care, the team also offers respite care breaks, which… Read more about Ashwood Park Residential & Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 65 Rooms from £1,126 / week
Birchwood Court Residential Care Home

Seaside Lane, Easington Colliery, Peterlee SR8 3XZ 

9.7 67 reviews
"From day one my nan was greated by some wonderful staff from manager, receptionist and all care staff. We were amazed at how Nan has…"   Read all 67 reviews
Location Type Care Home

A beautiful home in the heart of Easington Colliery, it’s the team which makes Birchwood Court special. The home has a warm family feel, with many of the staff having been there for over 10 years. They are devoted to enriching the lives of their… Read more about Birchwood Court Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 43 Rooms from £1,162 / week
Rushyfields Residential and Nursing Home

Brandon Lane, Brandon, Durham DH7 8SH 

9.6 82 reviews
"This care home has made our mam safe and felt loved. She is happy to offer cuddles to staff (noting she is unable to speak or write). The…"   Read all 82 reviews
Location Type Care Home

With staff who are passionate about enriching the lives of their residents, Rushfields has a warm, family feel. Some of the staff are extremely long-serving, having been with the home for over 10 years. Providing residential, dementia, nursing and… Read more about Rushyfields Residential and Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 41 Rooms from £1,115 / week

Sanctuary Care Ltd Reviews in Durham (457)

9.7

Sanctuary Care Ltd has a Group Review Score of 9.7 (9.667) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

Overall Experience
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  • 1
Date Published
  • 457
  • 40
  • 78
  • 157
  • 300
Reviewer Connection to Sanctuary Care Ltd
  • 11
  • 5
  • 2
  • 2
Review of

Birchwood Court Residential Care Home

from Tracy B (Granddaughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one my nan was greated by some wonderful staff from manager, receptionist and all care staff. We were amazed at how Nan has settled in, also how they have all achieved to get her personal care back to where she was. She is settling in well thanks so much to all the dedicated staff.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for such a lovely review for our home and team at Birchwood Court - it is so appreciated!

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Review of

Cedar Court Residential & Nursing Home

from Hazel G (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I don't write reviews normally but on this occasion I feel I must if only to let other people know what to expect if they are considering the Nursing part of this home for their loved ones. My Dad recently had a short stay, as we moved him shortly after arriving as the care he was giving was below adequate.
Basic needs of hygiene, nutrition & cleanliness were not met at all. The food was very poor, lacking any nutritional value and not enough to sustain a healthy appetite, disticint lack of basics like water giving at regular intervals if any was giving at all, , the room was dirty on arrival and remained dirty throughout my dads stay, and in over 3 weeks stay my dad was only bathed on 2 occasions. I found the staff rude and unhelpful and lacking any respect for elderly loved ones they are caring for, also there were no activities available for my dad on the ward he was staying, I would not recommend Cedar Nursing to anyone based on my experience.
Reply from Fae Doherty, Senior Marketing Officer at Cedar Court Residential & Nursing Home

Thank you for taking the time to share your feedback. We are truly saddened to hear about your experience and the concerns you've raised regarding your father's recent stay with us. We take all feedback seriously, especially when it relates to the wellbeing and dignity of those in our care. The concerns raised are not reflective of the level of care we strive to provide and will be investigated thoroughly.

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Review of

Birchwood Court Residential Care Home

from Tara D (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mam moved into Birchwood all staff have been great, friendly, kind & helpful when needed.
Always plenty of activities for everyone to join in and enjoy including family and friends.
The manager is a great manager and doing a fantastic job, keep up the good work :)
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Review of

Birchwood Court Residential Care Home

from June F (Resident) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving in Borchwood everyone has ben lovely and patient while I have been setling in
I have enjoyed all the entertainment so far and luck forward to future events.
Keep up the good work everyone.
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Review of

Ashwood Park Residential & Nursing Home

from Julie B (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in IC unit, she had a very good experience as all staff could not do enough to help in all ways. I would recommend Ashwood as I could not fault it. All family members were happy with the care our mam received and he welcome they made us feel.
Reply from Fae Doherty, Senior Marketing Officer at Ashwood Park Residential & Nursing Home

Thank you for your kind recommendation. We're so pleased to hear that your mother had a positive experience in our IC unit and that both she and your family felt supported and welcomed. It means a great deal to our team to know their care and dedication made a difference. We'll be sure to pass on your lovely feedback to everyone at Ashwood.

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Review of

Cedar Court Residential & Nursing Home

from C M (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident in April. From the very beginning he has received exceptional care from both carers and nurses. Staff are lovely and friendly and approachable and nothing is ever a bother. Although my dad does not take part in any activities there's always something going on.
This was a massive
decision for my family to have dad move here but we have no regrets. I have not one bad thing to say about this home.
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Review of

Rushyfields Residential and Nursing Home

from Keith A (Wife of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional staff, always alert and friendly.
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing Home

Thank you so much for your kind words! We're thrilled to hear that you found our staff to be professional, alert, and friendly. Providing excellent service is something we take great pride in, and feedback like yours truly means a lot to the whole team.

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Review of

Birchwood Court Residential Care Home

from Joanne O (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visit I have experienced a friendly professional attitude from all the staff. Mum has been made to feel cared for and made very welcome. Mum is eating much better now and overall less anxious. On a personal level I coudldn't ask for any more, I feel completely at ease and confident in
the happy, caring environment she is living.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for taking the time to review our home. It is wonderful to hear how well cared for and welcome mum feels with us at Birchwood Court. Best wishes, Fae

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Review of

Birchwood Court Residential Care Home

from Joan W (Resident) assisted by family/friend published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant and friendly staff and residents. The room has plenty of room with a light big window, room for a comfy chair to watch TV and happy that I can have some of my personal familiar belongings. We have activities and outings planned which I enjoy. I have my hair done at our own haridressers every
Friday.
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for your wonderful review. It is lovely to hear your lovely comments. Best wishes, Fae

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Review of

Birchwood Court Residential Care Home

from Debbie H (Granddaughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first look around we knew this was the place for our Nan. The day she was booking in she was aprehenise about getting out care but the staff we incredibly talking to her and reasuring her she went in no problem. Nothing is a problem with the staff every single person is so kind and caring. My nan
has dementia and at home her personal care was slipping the first 2 days at Birchwood and she let the girls attend to personal care - hair cut and nails clipped. We cannot thank the manager and his staff enough we feel like they are looking after our nan like she is there own family :)
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care Home

Thank you so much for your kind words. We're so glad your Nan felt at ease and welcomed-especially during such a big transition. It's lovely to hear she's already comfortable and letting the team support her personal care. We truly do treat every resident like family, and your feedback means the world to us. We'll be sure to share this with the whole team!

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Review of

Birchwood Court Residential Care Home

from Joyce C (Resident) assisted by family/friend published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with management & staff they look after me very well.
Activities at moment good.
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care Home

Thank you so much for your kind words! We're thrilled to hear that you feel well looked after by our management and staff - it's always our goal to make everyone feel supported and valued. We're also glad you're enjoying the activities at the moment.

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Review of

Rushyfields Residential and Nursing Home

from Amanda P (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has made our mam safe and felt loved. She is happy to offer cuddles to staff (noting she is unable to speak or write). The staff are lovely with her. Staff do ask for regular feedback and act upon our wishes and listen to us. We feel more domestic staff would be useful to help with laundry
and clothing returns and room cleaning. We pay vast amounts to Sanctuary Care - would be nice to see them re-invest the fees we pay to this local care home not the main HQ. We are full fee payers.
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Review of

Cedar Court Residential & Nursing Home

from Bronia G (Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Activities are on which I always join in. Staff are very kind to everyone.
Reply from Jacob Hardie, Design and Marketing Assistant at Cedar Court Residential & Nursing Home

Thank you for your lovely review! We're so glad you find our staff are kind and that you like to join the activities-our team truly appreciates your kind words.

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Review of

Cedar Court Residential & Nursing Home

from Betty H (Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice well looked after Staff wonderful very caring
Reply from Jacob Hardie, Design and Marketing Assistant at Cedar Court Residential & Nursing Home

Thank you for your lovely review! We're so glad you felt well cared for-our team truly appreciates your kind words.

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Review of

Rushyfields Residential and Nursing Home

from Julie F (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience has been good and bad depending what staff is on duty. We just want mam to be kept clean and today. We have had a few problems but when complained everything has been sorted out quickly.
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing Home

Thank you for taking the time to share your feedback. We truly appreciate your honesty and are glad to hear that issues have been resolved quickly when brought to our attention. Your comments help us improve, and we're committed to providing your mum with the best possible care at all times.

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Review of

Rushyfields Residential and Nursing Home

from Gwen C (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing they care for my mam keep me updated if she falls and are always welcoming. I don't worry about her when I'm not there. It's a lovely environment and my mams happy.
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing Home

Thank you so much for your kind words. We're truly grateful for your trust in us to care for your mam. It means the world to know that you feel reassured and supported, and that she's happy in our care. Our team is dedicated to creating a safe, welcoming environment where every resident feels valued and every family feels informed. Your feedback is incredibly encouraging-thank you again for sharing it.

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Review of

Rushyfields Residential and Nursing Home

from K W (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Rushyfields Care Home my mother has been cared for with dignity and respect. Her needs are met to that of a high standard. Staffing levels are of a satisfactory standard to meet the residents complex needs. All staff are friendly and approachable and I feel completely comfortable knowing
my mother is being cared for safely.
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing Home

Thank you for your thoughtful review. We're so pleased to hear that your mother is being cared for with dignity and respect at Rushyfields. It means a great deal to know you feel confident and reassured in the care and support she receives from our team.

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Review of

Birchwood Court Residential Care Home

from Kathryn G (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has said Birchwood Court is a very good home.
Only problem she has is the no smiking facilities if Right staff on shift they will take her outside.
Enjoys her baths from staff.
Only problem with room is the bed originally had Profileing bed and was taken away
Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for your kind words for our team and home at Birchwood Court. Your feedback is invaluable to us and has been passed onto our team.

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Review of

Birchwood Court Residential Care Home

from M W (Wife of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home is nice and clean. Staff treat residents and visitors with respect and a welcoming approach. I feel the home is a safe and secure place for our family member. All staff are happy to help with anything I ask for with a prompt reply. Their manner is always professional and polite.
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care Home

Thank you for your kind words. We're so pleased to hear you feel our home is safe, clean, and welcoming. Your recognition of our team's respectful and professional care means a lot. We're always here to help and truly appreciate your support.

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Review of

Ashwood Park Residential & Nursing Home

from J D (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepdad was admitted from hospital into an intermediate care facility for six weeks rehab. The improvement in his transfer and confidence was lovely to see. The carers in the unit were always cheerful and helpful. They made a big difference to his self-confidence and dignity. Can't thank the staff
enough for their care and concern.
Reply from Jacob Hardie, Design and Marketing Assistant at Ashwood Park Residential & Nursing Home

Thank you for your lovely feedback. We're so glad to hear your stepdad gained confidence and made great progress. It means a lot to know our team made a positive difference.

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Awards / Recognitions (11)

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