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Care Homes Owned by Sanctuary Care Ltd in Durham

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sanctuary Care Ltd in Durham

Only the locations & reviews in Durham for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 7390 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Durham (4)

 - Browse 4 Care Homes owned by Sanctuary Care Ltd in Durham
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Ashwood Park Residential & Nursing Home
Seaside Lane, Easington Colliery, Peterlee SR8 3XZ 
9.8 199 reviews
Ashwood Park Residential & Nursing Home, Peterlee, Durham
"Very friendly caring staff. Always willing to help and explain things. My dad loves the staff and always says how nice they are to him.…"   Read all 199 reviews
  • from £1,193 / week
  • 65 Rooms
Location Type Care Home

With a team devoted to enriching the lives of their residents, Ashwood Park has a warm family feel the moment you walk through the door. Providing residential, nursing, dementia and palliative ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Birchwood Court Residential Care Home
Seaside Lane, Easington Colliery, Peterlee SR8 3XZ 
9.7 69 reviews
Birchwood Court Residential Care Home, Peterlee, Durham
"Absolutely amazing staff who have given my mother in law a second lease of life and have managed to encourage her to achieve standards we…"   Read all 69 reviews
  • from £1,231 / week
  • 43 Rooms
Location Type Care Home

A beautiful home in the heart of Easington Colliery, it’s the team which makes Birchwood Court special. The home has a warm family feel, with many of the staff having been there for over 10 years. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Rushyfields Residential and Nursing Home
Brandon Lane, Brandon, Durham DH7 8SH 
9.5 89 reviews
Rushyfields Residential and Nursing Home, Durham, Durham
"My mother is blind, death and constanlty in delirium. She cannot communicate or recognise anyone but can verbalise some of her needs. She…"   Read all 89 reviews
  • from £1,182 / week
  • 41 Rooms
Location Type Care Home

With staff who are passionate about enriching the lives of their residents, Rushfields has a warm, family feel. Some of the staff are extremely long-serving, having been with the home for over 10 ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Cedar Court Residential & Nursing Home
Portland Avenue, Seaham SR7 8BT 
9.5 128 reviews
Cedar Court Residential & Nursing Home, Seaham, Durham
"My Mum is always clean, warm and well fed, her room is cosy and clean and the staff always make a fuss of her and make her feel safe! The…"   Read all 128 reviews
  • from £1,203 / week
  • 68 Rooms
Location Type Care Home

With a team who are passionate about enriching the lives of their residents, Cedar Court provides residential, dementia, nursing and palliative care. They also provide rehabilitation and pre-bookable ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Sanctuary Care Ltd Reviews in Durham (485)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.622) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Rushyfields Residential and Nursing Home

from C G (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is blind, death and constanlty in delirium. She cannot communicate or recognise anyone but can verbalise some of her needs. She is treated with respect and dignity by all of the care staff who seem to remain cheerful at all times. I am kept informed of any incidents or knocks that she has.
She always appears clean and well-kept.
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing HomeThank you for your kind feedback. We're pleased to hear your mother is cared for with dignity and respect, and that you feel reassured and well informed. Knowing she appears comfortable, clean and well looked after means a great deal to us.
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Review of

Birchwood Court Residential Care Home

from Linda H (Daughter-in-law of Resident) published on 5 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff who have given my mother in law a second lease of life and have managed to encourage her to achieve standards we could not do when she was at home. Just amazing on all levels
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care HomeThank you for sharing such lovely feedback. We're delighted to hear the positive difference our team has made and how supported and encouraged your mother-in-law feels. It's wonderful to know she's thriving and enjoying life with us.
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Review of

Cedar Court Residential & Nursing Home

from T R (Daughter of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident with Cedar Court Care Home since June 2025. I am really impressed by some of the Carers that look after him. In particular Debbie and Becky have shown exemplary kindness and care for him. They have actively encouraged him to eat, shower and shave, despite Dad on occasions
being reluctant to do so. Speaking to Becky, it's obvious that it's an act of love for the residents that she enjoys supporting them. Becky is a Carer and goes beyond caring to creating activities for Dad - to engage him. The Activities Managers seem to be less interested in spending time with residents on the Dementia unit. If they did so, they too may be able to encourage my Dad to do more activities. The Activity Manager has apparently been doing the role since they were 17, yet they could take a leaf out of Becky's book and engage more with the dementia residents. The space on the dementia unit isn't great and it defies being equitable as non dementia residents have a lot more space.
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Review of

Ashwood Park Residential & Nursing Home

from G M (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous home! All staff very approachable and friendly they have a great caring attitude. Care home and mams bedroom with en-suite toilet decorated to a high standard, all clean and fresh (well done to maintenance and domestic staff)
Reply from Jacob Hardie, Design and Marketing Assistant at Ashwood Park Residential & Nursing HomeThank you for your kind words. We're delighted you found the home welcoming and our team friendly and caring. Your praise for our maintenance and domestic teams means a great deal.
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Review of

Ashwood Park Residential & Nursing Home

from Lesley F (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly caring staff. Always willing to help and explain things. My dad loves the staff and always says how nice they are to him.
Reply from Jacob Hardie, Design and Marketing Assistant at Ashwood Park Residential & Nursing HomeThank you for your kind words. We're delighted to hear how supported your dad feels and that our team take the time to help and explain things with care. Knowing he enjoys the warmth and kindness shown to him truly means a great deal to us.
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Review of

Cedar Court Residential & Nursing Home

from N S (Son of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is always clean, warm and well fed, her room is cosy and clean and the staff always make a fuss of her and make her feel safe! The activities are too class as are the social events that take place regularly slowing families to be part of the day!
Reply from Hannah Zafar, Social Media Officer at Cedar Court Residential & Nursing HomeThank you so much for sharing your lovely feedback. We're delighted to hear that your mum feels comfortable, safe and well cared for, and that her room feels cosy and clean. It means a great deal to know that our team make her feel special and that she enjoys the activities and social events, especially those that give families the chance to be involved. Thank you again for your kind words and continued trust in our care.
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Review of

Cedar Court Residential & Nursing Home

from S C (Sister of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased that my brother came into your special home he is so happy making friends the staff are amazing with him , all staff are friendly and respectful at all times the home doesn't feel like a care home it's like walking into your own home xxxx
Reply from Hannah Zafar, Social Media Officer at Cedar Court Residential & Nursing HomeThank you so much for your kind and thoughtful feedback. We're really pleased to hear how happy your brother is with us and that he's enjoying making friends and feeling settled. It means a great deal to know that our home feels welcoming and homely, and that our team's care and respect have made such a positive difference. Thank you again for taking the time to share your experience with us.
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Review of

Cedar Court Residential & Nursing Home

from A S (Daughter of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Cedar Court for 4 years.
In that time the staff have shown both him and our family, how the care they provide is done so with patience, consistency and attentiveness.
My dad has settled really well. He loves the staff even when he's in a difficult mood!
We know he's
well looked after, he's always clean, well fed and there is always something to do. The entertainment and events the residents have put on for them is fantastic.
Reply from Hannah Zafar, Social Media Officer at Cedar Court Residential & Nursing HomeThank you for taking the time to leave such a kind review. We're delighted to hear that your dad has been part of the Cedar Court family for four years and has settled so well with us. We're pleased to know you feel confident that your dad is well cared for, comfortable and involved in activities.

Thank you again for your lovely feedback and continued trust in our team.
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Review of

Rushyfields Residential and Nursing Home

from Carole B (Friend of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and attention given to my friend. The staff from the reception and throughout the building are so kind, helpful and caring, showing great compassion and patience even in stressful situations. They interact with the residents making them feel cared for and safe. They are
happy to spend time, both face to face and on the phone, to let you know how your loved ones are doing. Thank you.
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing HomeThank you for sharing such kind feedback. We're delighted to hear how supported your friend feels and that our team's compassion, patience and communication have made a real difference. Knowing families feel informed, reassured and confident in the care provided truly means a great deal.
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Review of

Ashwood Park Residential & Nursing Home

from Sheila B (Daughter of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Ashwood has had a positive affect on Dad he interacts well with both staff and other residents.I feel that I can go home knowing he is being well looked after. My only concern is that there should be more staff.
Reply from Jacob Hardie, Design and Marketing Assistant at Ashwood Park Residential & Nursing HomeThank you for sharing such thoughtful feedback. We're delighted to hear the positive difference Ashwood has made for your dad and that he enjoys meaningful interactions with both the team and fellow residents. It's reassuring to know you feel confident and comfortable knowing he is well cared for.
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Review of

Ashwood Park Residential & Nursing Home

from S T (Daughter of Resident) published on 22 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care my father receives.
Reply from Jacob Hardie, Design and Marketing Assistant at Ashwood Park Residential & Nursing HomeThank you for taking the time to leave a review. Your feedback is appreciated and means a great deal to us.
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Review of

Cedar Court Residential & Nursing Home

from T D (Daughter of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother came to this home,I was very pleased with the way she was greeted, she was totally at ease straight away, she was greeted by the manager and admin 1st then taking up to her room, when in her her room staff came and introduced them selfs then offered her tea or coffee and some snacks,
whist visiting nothing was to much for the staff, she is totally happy there im so pleased we made this decision.
Reply from Jacob Hardie, Design and Marketing Assistant at Cedar Court Residential & Nursing HomeThank you for sharing such lovely feedback. We're delighted to hear your mother felt welcomed and at ease from the moment she arrived, and that the team took time to introduce themselves and offer refreshments. Knowing she is happy and that your family feels confident in the decision means a great deal to us.
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Review of

Cedar Court Residential & Nursing Home

from N F (Grandson of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow What can i say, im very happy that my granmar is in this home the staff are lovely and always willing to help, the food smells beautiful and makes my mouth water every time i go to visit her. She is always telling me that she enjoys the activities, i've spoken to the manager a few times always seems
very plesant and chatty. I would definatly recomend Cedar Court to anybody it is a lovely care home and one of the best in seaham by far.
Reply from Jacob Hardie, Design and Marketing Assistant at Cedar Court Residential & Nursing HomeThank you for taking the time to share such lovely feedback. We're so pleased to hear your grandmother is happy and enjoying the activities, welcoming team and meals. It's wonderful to know our warm atmosphere and friendly support make each visit special, and we truly appreciate your recommendation.
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Review of

Cedar Court Residential & Nursing Home

from Michael S (Nephew of Resident) published on 25 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am raising urgent and serious concerns regarding the safety, dignity, and wellbeing of residents at Cedar Court Care & Residential Home Seaham. Based on what I have personally observed, I believe the service may be failing to meet multiple CQC fundamental standards, and that residents may be at immediate
risk of harm.


Safeguarding Failures
I witnessed situations that strongly suggest residents are not being adequately protected. These included unsafe supervision, delayed responses to residents in distress, and staff interactions that did not demonstrate an understanding of safeguarding responsibilities. These incidents indicate a potential breakdown in the home's safeguarding culture.


Unacceptable Quality of Care
The standard of care I observed was well below what should be expected. Basic needs were not met promptly, residents were left without support, and staff engagement was minimal. Several residents appeared distressed or uncomfortable without timely intervention. These issue

Reply from Jacob Hardie, Design and Marketing Assistant at Cedar Court Residential & Nursing HomeThank you for taking the time to share your concerns. We are deeply saddened to hear about your experience, and we want to assure you that comments like this are treated with the utmost seriousness. Please contact us directly so we can understand more and work together to address your concerns.
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Review of

Cedar Court Residential & Nursing Home

from J F (Husband of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Hell on earth lies cover up today was the worst. Not going to Argue and not going to give names see what happens tomorrow. 3 days of good nurses then 4 bad however should be 7 days os of good. Back tomorrow as today was horrific
Reply from Jacob Hardie, Design and Marketing Assistant at Cedar Court Residential & Nursing HomeWe are truly saddened to hear about your experience at Cedar Court. Your feedback is very important to us, and we take concerns like yours seriously. Please reach out to us directly so we can address your issues and work towards improving our services.
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Review of

Birchwood Court Residential Care Home

from B M (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm quite happy with my mothers care
I choose to do her laundry but find when I come to collect her laundry that some items are missing
The stay try to find items but not always possible. We bought a T.V. and after a couple of weeks the remote it went missing after 4 months it still hasnt turned up
Reply from Jacob Hardie, Design and Marketing Assistant at Birchwood Court Residential Care HomeThank you for sharing your thoughts. We're pleased to hear you feel positive about the care your mother receives, and we're saddened to hear there are aspects of your experience that have no reached expectation. Our team is here to help, so please do reach out to us directly if you'd like further support.
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Review of

Rushyfields Residential and Nursing Home

from J M (Wife of Resident) published on 26 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly, including admin.Manager and deputy are open to comments and concerns. Activities lass does her upmost to find something that residents can enjoy either on their own or in group.She also trys hard to raise funds.
Unfortunately the domestic angle is not very good,staff friendly but
standards poor.
More than once I have had to ask for bedroom to be cleaned, toilet and bin to be emptied. Often items are to be seen under furniture in the lounge ( over 48hrs).
Laundry is another sore point, items go missing, sometimes might turn up after a long wait. I frequently have to return items of clothing that doesn't belong to my husband 2/3 times a week.husbands clothes are named and tagged. Am sure residents would not wish to wear other people's clothes.
Chairs are in need of a good clean,often there are chairs without seat cushions in the lounge.
Over all staff do their hardest for residents and visitors.
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing HomeThank you for taking the time to share such detailed feedback. We're saddened to hear that aspects of your experience at Rushyfields have not met expectations. Your comments are important to us, and they help us continue focusing on delivering a supportive environment for those in our care.
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Review of

Rushyfields Residential and Nursing Home

from C R (Daughter-in-law of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has been a resident at Rushyfields for a year now and has settled very well into her surroundings. She is always clean and tidy and has gained weight since admission. Staff are friendly approachable, and I feel able to voice any concerns I may have knowing they will be acted upon promptly
and efficiently. We as a family are always made to feel welcome. Some of the furnishings in main sitting room look tired + worn which can give a poor first impression but the lovely staff certainly make up for that. Rooms are clean and pleasant. I would certainly recommend Rushyfields.
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing HomeThank you for your lovely feedback. We're so pleased to hear your mother in law has settled well and that you feel welcomed and supported. We are glad the warm, caring team has made such a positive difference.
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Review of

Rushyfields Residential and Nursing Home

from Donna K (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is amazing and so are the staff so friendly to approach and ask how mam is or how's her day been.The rooms are always spotless lovely and clean as are the bathrooms in fact every room in the home . Theirs always something for the residents to join in with in the main lounge it's just
a lovely atmosphere and ran by staff that go that extra mile
Reply from Jacob Hardie, Design and Marketing Assistant at Rushyfields Residential and Nursing HomeThank you for sharing such a wonderful review. It's heartwarming to hear how welcome you feel and how much the atmosphere, activities and cleanliness mean to you. Your kind words mean so much to us.
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Review of

Ashwood Park Residential & Nursing Home

from Megan G (Granddaughter of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are extremely satisfied with the care that my Grandma received during her time at Ashwood. She stayed there for four and a half years, and in that time she managed to get herself a room booked in nearly every single unit. She really wanted to try it all out. I would really like to take the time to
thank the staff who work on the Sycamore Unit as we found they really helped my Grandma during her final months. They really took the time to help her and ultimately wanted to help her.
If I could give one piece of advice (based upon our personal experience) to aid other residents it would be to communicate with the doctor to have them come out and see each resident at least once. We did have some trouble because of this, but it has since been resolved.
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Awards / Recognitions (12)

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