Sanctuary Care Ltd in Durham | 4 Care Homes

Review of
Ashwood Park Residential & Nursing Home
from C B (Grandson of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

Its a very good home for my nanna. Family visitors are always made welcome and staff are very approachable. My nanna is very happy here, couldn't ask for anymore than that.

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Review of
Ashwood Park Residential & Nursing Home
from Julie S (Daughter-in-law of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

My mother in law was admitted into the hands of the intermediate care unit after spending 4 weeks in hospital. I cannot believe how much she has improved and this is all down to the fantastic care she is receiving. The Team leaders and care assistants are amazing nothing is a bother to them. From the

moment you enter Ashwood Park you are greeted with a smile and a hello. Her room is kept clean and is odour free. She has said they feed you too much ha ha but I have been there when they offer her a choice from the menu on the day and there is always an alternative if it is not what she wants. There is lots of activities on and this is given to her at the beginning of the week on an activity planner. The residents are offered hot and cold drinks throughout the day and when we are visiting we are also offered these. The volunteer gardener is so pleasant and jolly. They have the ducks in the garden and when the weather is nice I have witnessed the residents sitting in the garden

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Review of
Cedar Court Residential & Nursing Home
from E N (Daughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

My Mum has recently become a permanent resident in Cedar Court. I can honestly say the staff are amazing, so caring, thoughtful and attentive. Nothing is too much bother for them, they go above and beyond each and every day, the respect and compassion they have shown Mum while she comes to terms with

this massive change in her life has been second to none. She is extremely tactile, and I have to say the staff happily indulge this "little trait" she has, which Mum absolutely relishes. The other residents are so nice too, I often feel like I'm visiting a number of them when I go in, it's so sweet. There's always lots going on, great activities as well as time to relax with a cuppa. Mum says she's in a 5* hotel, I have to agree, she's waited on hand and foot !
It's clean, bright, has lovely rooms, and always nice food. Family and friends of the residents are welcomed warmly.
My family and I are so grateful.
I 100% recommend Cedar Court if you're looking for somewhere for a loved one.

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Review of
Ashwood Park Residential & Nursing Home
from Fred P (Respite Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Very good - Excellent.

Reply from Kate Yates, Communications and Content Specialist at Ashwood Park Residential & Nursing Home

Thank you for your positive feedback for Ashwood Park. We're delighted to hear that you had such a great experience. Your kind words mean a lot to us.

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Review of
Birchwood Court Residential Care Home
from J B (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

Mam has only resided at Birchwood for 5 weeks, but she has constantly said how lovely all of the staff are, and how much they all do for her. She was unsettled at first, understandably as she had come from hospital discharge to the care home, but we were constantly helped by the staff in the task of

trying to settle her, and make her feel comfortable. In recent weeks staff have encouraged her to attend some of the activities in the home, knit and natter, and cake making, and she has enjoyed them. She is beginng to accept Birchwood will be her home now. The manager has been instrumental in helping too by enabling mam to move rooms at short notice.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you so much for sharing your kind words and experience. We understand that transitioning to a new home can be challenging, and we're delighted to hear that our staff have been able to provide support and comfort during this time. It's wonderful that your Mum is settling in and enjoying the activities. We'll pass on your lovely feedback to our team, who will be very proud to read your kind words, thank you.

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Review of
Cedar Court Residential & Nursing Home
from Alan N (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

We had the pleasure to experience the high level of care and professionalism of this care home. My Mam was looked after in this home for a short time, sadly she passed away. As a family we had the pleasure of interacting with the staff, watching them interacting with other residents in a friendly, happy,

professional way.
From day one my mam was treated with respect and dignity, staff were never rushed or giving any vibes they were too busy to tend to the slightest of needs.Cedar court has a friendly, homely feeling, family can relax in the knowledge they are being looked after and cared for as if it were their family doing the caring. The manager has an open door policy and has time to listen to any concerns or questions we may have had.
Anyone considering using the services of Cedar Court, i would without hesitating recommend them 100%
Thank you for the care given to my mam in her final days and the peace of mind you gave me caring for her. Thank you from me and my family.

Reply from Kate Yates, Communications and Content Specialist at Cedar Court Residential & Nursing Home

Thank you so much for your heartfelt words for our team at Cedar Court. We are so sorry for your loss. Our team strives to provide a warm, compassionate environment where both residents and their families feel supported, and they will be humbled by your kind words. Knowing that we could offer comfort and peace of mind to you and your family during such a difficult time means so much, thank you for taking the time to share your experience.

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Review of
Rushyfields Residential and Nursing Home
from D G (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Always a pleasure to see Dad, staff have time to listen to what we want for Dad. Nothing a problem for them.

Reply from Kate Yates, Communications and Content Specialist at Rushyfields Residential and Nursing Home

Thank you for sharing your experience. It's wonderful to hear that you feel supported and listened to by our team at Rushyfields, they will be delighted to read your kind words.

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Review of
Ashwood Park Residential & Nursing Home
from K S (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

We are so grateful for the care and attention that mam has received in the time that she has been in Ashwood P.R for rehabilitation care. The staff are attentive, friendly and have provided excellent support to meet her care and medical needs. They also liaise with all of mam's secondary care providers

and ensure that all appointments are coordinated and met. We have 'peace of mind' as we know that mam is safe and well.

Reply from Kate Yates, Communications and Content Specialist at Ashwood Park Residential & Nursing Home

Thank you so much for your thoughtful review. We're delighted to hear that your mum has received the care and support she needs during her rehabilitation at Ashwood Park. The home manager and her team will be touched to read your kind words, which we will be sure to share with them. Thank you for sharing such a positive experience.

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Review of
Birchwood Court Residential Care Home
from Andrea E (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

The main point is staff take time to listen!
Always try to help where they can and give support. My mum has been in Birchwood for 18 months approx. Since the new manager has started things are improving everyday and the residents are a heart always trying to make there stay here safe and comfortable.

If I every do have any concerns there is always someone to listen and help. Birchwood is a lovely residential home.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your kind words. We're so pleased to hear that you feel supported and listened to at Birchwood Court. Our team are passionate about the care they provide and about excellent communication with loved ones, so your feedback will be so gratefully received.

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Review of
Rushyfields Residential and Nursing Home
from Sam R (Great-Nephew of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Rushyfields has been a wonderful home for my auntie. Starting from my auntie's difficult start with aphasia, the people and environment have made a comfortable existence for her. There are carers there who have made a massive difference to let her live a life; their love have made her difficulties so

much the better.

Reply from Kate Yates, Communications and Content Specialist at Rushyfields Residential and Nursing Home

Thank you for your kind words for our team at Rushyfields, they will be touched to read your wonderful comments about their care. We're so pleased to hear that your auntie has found comfort and support with us and it's heartwarming to know their care has had such a positive impact. We truly appreciate your feedback, thank you.

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Review of
Rushyfields Residential and Nursing Home
from Ian S (Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

A very well run and efficient care home. Staff and management are very efficient at what they do.

Reply from Kate Yates, Communications and Content Specialist at Rushyfields Residential and Nursing Home

Thank you for your kind words. We're delighted to hear that you appreciate the dedication and efficiency of our staff and management at Rushyfields. We are grateful to you for sharing your thoughts.

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Review of
Ashwood Park Residential & Nursing Home
from Anne P (Respite Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Had the best of care. Very friendly staff and lovely meals.

Reply from Kate Yates, Communications and Content Specialist at Ashwood Park Residential & Nursing Home

Thank you for your kind words for our team at Ashwood Park. We're delighted to hear that you enjoyed your respite stay. Your feedback means a lot and we look forward to welcoming you back again for respite care.

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Review of
Birchwood Court Residential Care Home
from J L (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother has had an illness during January and I must say the care she has received has been excellent as always. It is reassuring to me to know that when I am not there she is receiving 24 hour care of such a high standard. It is a well run care home with the wellbeing of residents at its heart.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your thoughtful review for Birchwood Court. We're so pleased to hear that your mother has received such excellent care and that you feel so reassured by the support she receives. Thank you for your trust and support.

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Review of
Ashwood Park Residential & Nursing Home
from S W (Wife of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

Over the last 12 months, my husband has experienced two periods here in an NHS intermediate care bed. On each occasion, he has been given as much care and attention that he needed. The staff have all been extremely supportive and reassuring to us both in these difficult times. They look after some poorly

patients and despite the many demands placed on them, it is clear that they really care about the job that they do.

Reply from Kate Yates, Communications and Content Specialist at Ashwood Park Residential & Nursing Home

Thank you for your wonderful review for Ashwood Park. We're so pleased to hear that your husband received the care and support he needed during his time with us. Our team is dedicated to providing the highest standards of care and your kind words mean so much to them, thank you.

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Review of
Ashwood Park Residential & Nursing Home
from Susan C (Respite Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

The time I spent at Ashwood Park on the nursing unit, I received the best care I have ever received in the nursing profession. They are all such amazing, caring and kind people who work so hard. If I could stay longer I would and I look forward to volunteering once I'm well enough to do so.

Reply from Kate Yates, Communications and Content Specialist at Ashwood Park Residential & Nursing Home

Thank you for your wonderful feedback and five star review. We're so pleased to hear that you had such a positive experience at Ashwood Park and that our nursing team provided the care and support you needed. Your kind words mean so much to us, and we would love to welcome you back as a volunteer when the time is right. Wishing you all the best in your recovery.

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Review of
Rushyfields Residential and Nursing Home
from J M (Wife of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

Not a 'fancy' home, nut provides good, friendly care, staff appears to get on with each other. If require assistance staff is willing to help. The staff appears to know the residents. Unfortunately, items can appear to go missing but staff does their best to try and find them.
The establishment is

clean and tidy, warm for residents. Overall a nice home providing a good standard of care.

Reply from Kate Yates, Communications and Content Specialist at Rushyfields Residential and Nursing Home

Thank you for your kind words about our staff and the high standard of care we provide. We're pleased to hear that you find Rushyfields so warm, clean and welcoming. Regarding missing items, sometimes residents may unintentionally pick up each others belongings but our team always does their best to locate and return misplaced items as quickly as possible. We appreciate your understanding and thank you again for your review.

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Review of
Ashwood Park Residential & Nursing Home
from A M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Exemplary care at all times. Highly recommend this facility. This home is a family.

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Review of
Ashwood Park Residential & Nursing Home
from Margaret A (Daughter-in-law of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly staff, very caring and attentive to patients and family, gives a very homely vibes to everyone. Very clean.

Reply from Kate Yates, Communications and Content Specialist at Ashwood Park Residential & Nursing Home

Thank you for your kind words. We're so pleased to hear that you feel that Ashwood Park is such a friendly home. Our team takes great pride in creating a warm and welcoming environment for both residents and their families, so your feedback will mean a lot, thank you.

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Review of
Cedar Court Residential & Nursing Home
from Hannah S (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

This residence delightful to live in. Helpful.

Reply from Kate Yates, Communications and Content Specialist at Cedar Court Residential & Nursing Home

Thank you for your kind words for our team at Cedar Court. We're delighted to hear how happy you are at the home.

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Review of
Rushyfields Residential and Nursing Home
from Karen R (Niece of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

We cannot thank the staff of Rushyfields enough for the outstanding care of our auntie/great-auntie over the past couple of years. Without exception, our auntie is treated as an individual with the utmost love, care, and respect. When my auntie finds some days challenging, they are sensitive to her

needs and show patience and kindness. Thanks to the Activities Co-ordinator many fun activities are organised and residents are gently encouraged to join in. There are many staff who have a special relationship with our auntie which has undoubtedly made a great difference to her quality of life. These include 5 in particular floor managers. The manager and deputy manager know our auntie personally and have always ensured the very best care. We could not have wished for better care of our dear auntie/great auntie and will remain forever grateful to all at Rushyfields.

Reply from Kate Yates, Communications and Content Specialist at Rushyfields Residential and Nursing Home

Thank you so much for your heartfelt review. We are truly grateful for your kind words about the care provided to your aunt. It's wonderful to know that she is treated with the love, respect, and attention she deserves and that the dedicated staff at Rushyfields have made such a positive impact. Your gratitude will mean so much to the whole team, thank you.

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Care Homes Owned by Sanctuary Care Ltd in Durham

Sanctuary Care Ltd Locations in Durham (4)

Sanctuary Care Ltd Reviews in Durham (429)

Ashwood Park Residential & Nursing Home

Ashwood Park Residential & Nursing Home

Cedar Court Residential & Nursing Home

Ashwood Park Residential & Nursing Home

Birchwood Court Residential Care Home

Cedar Court Residential & Nursing Home

Rushyfields Residential and Nursing Home

Ashwood Park Residential & Nursing Home

Birchwood Court Residential Care Home

Rushyfields Residential and Nursing Home

Rushyfields Residential and Nursing Home

Ashwood Park Residential & Nursing Home

Birchwood Court Residential Care Home

Ashwood Park Residential & Nursing Home

Ashwood Park Residential & Nursing Home

Rushyfields Residential and Nursing Home

Ashwood Park Residential & Nursing Home

Ashwood Park Residential & Nursing Home

Cedar Court Residential & Nursing Home

Rushyfields Residential and Nursing Home

Awards / Recognitions (11)

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