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Care Home Owned by Sanctuary Care Ltd in Shropshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in Shropshire

Only the locations & reviews in Shropshire for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6998 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Shropshire (1)

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1 Care Home owned by Sanctuary Care Ltd in Shropshire
Lake View Residential Care Home

Brookside Avenue, Telford TF3 1LA 

9.8 122 reviews
"My mum was 96 today. Lake View catering put on a fabulous spread for 5 people - only £5 for visitors. The selection of food was great and…"   Read all 122 reviews
Location Type Care Home

The team at Lake View are passionate about enriching the lives of their residents and supporting them to have a very active role to play in how their home is run. There are resident ambassadors, who do everything from showing new residents and their… Read more about Lake View Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,207 / week

Sanctuary Care Ltd Reviews in Shropshire (122)

9.7

Sanctuary Care Ltd has a Group Review Score of 9.7 (9.689) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Lake View Residential Care Home

from Sandra K (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was 96 today. Lake View catering put on a fabulous spread for 5 people - only £5 for visitors. The selection of food was great and plentiful. It was beautifully presented. I was very impressed with everythng - in a lovely garden room.
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you for sharing such lovely feedback. We're delighted the catering team helped make this special celebration memorable, with a beautifully presented spread in our garden room. It's wonderful to…read more
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Review of

Lake View Residential Care Home

from Christine N (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for 7 months sadly passing away in June this yearjust 3weeks short of her 104th birthday.,she had dementia, the care and attention showed to her was outstanding by all staff. It's always difficult to come to terms with putting a loved one into care but rest assured they will not
get better care than Lake view. Thankyou all for everything you did for Mum. Heartfelt gratitude from all the family.
Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home
Thank you so much for taking the time to review our home particularly during such a difficult time. We truly are sorry for your loss and take comfort in the fact you are so pleased with the care…read more
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Review of

Lake View Residential Care Home

from Karen W (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Lake View in April as a full time resident. I was very anxious moving mum into care, but the transition has been made so much easier by the support and care mum is receiving. She has settled in really quickly and is very happy. Staff at Lake View have made our family feel very
welcome when we visit and are happy to help if we have any questions. There are lots of activities for residents to get involved in. You are always kept informed if there are any problems or concerns. I would have no hesitation in recommending Lake View to anyone .
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you so much for your lovely feedback. We're delighted to hear your mum has settled in well and that you and your family feel supported and welcome. It's wonderful to know our care and…read more
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Review of

Lake View Residential Care Home

from Sarah G (Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since entering Lake View I have been treated like family, I am not good with phones or TV but your receptionist has helped me a great deal. All staff could not be more helpful.
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you for your lovely feedback. We're so pleased to hear that you feel like part of the family at Lake View. It's wonderful to know our receptionist and staff have been so helpful and supportive.…read more
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Review of

Lake View Residential Care Home

from D W (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakeview have welcomed my mom as part of their family. Diagnosed with dementia June 2023 it has been extremely difficult. To make that decision to get help for mom. All staff are amazing, my mom has not been so happy as she is now in the last 30 years of her life. She is looked after and always smiling.
She sings, dances and interacts with all staff and residents.
I am so happy that she is as happy as she is.
Thank you to all the staff that look after my mom.
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you for your heartfelt and thoughtful message. We are truly honoured to have your mother as part of the Lakeview community. It is deeply rewarding to know that she is happy, engaged, and…read more
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Review of

Lake View Residential Care Home

from Pam H (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is resident at Lake view care home. The care provided is first class, nothing is too much trouble. The staff are amazing, treating every resident with respect and kindness whilst maintaining their dignity. Supporting and encouraging each resident to live a life of their choosing. The freshly
cooked food is wonderful catering for individual choices and dietary needs. Regular Activities are offered daily, exercise classes weekly. Visiting Singers create a wonderful party atmosphere. My Mum's got a new lease of life since being at Lakeview. The home is really well furnished and maintained to the highest standard. I have no hesitation recommending Lakeview.
Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home
Thank you so much for your lovely review. We're thrilled to hear how well your mum is settling in and that she's enjoying life at Lakeview. It means a lot to know our team's care, the food, and…read more
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Review of

Lake View Residential Care Home

from John H (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the final 20 months of her life at Lake View, during which time she was extremely happy and very well looked after. All staff who came in to contact with mum had a cheery word which made her feel at home; indeed she referred to Lake View as her home. We were so happy that she was at
Lake View, in the knowledge that she was safe, secure and happy.


The staff always went that extra mile to provide fulfilling activities for all residents and mum was very happy to attend the residents meetings in the knowledge that her suggestions were listened to and being taken into account.


We are so very grateful to all staff at Lake View for their unbelievable care, love and professionalism. Thank you to all staff, both day and night staff, who enabled her to feel safe and secure to the end. We will always remember the dignity and respect shown to mum at her passing.


We wholeheartedly recommend Lake View Care Home.


Mum was very happy in your care. Sincere thanks to you all.

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Review of

Lake View Residential Care Home

from David W (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent 6 weeks in lakeside after surgery. Staff are wonderful, food is really good and plentiful. Nothing is too much trouble just ask!
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your kind words for our team at Lake View. We're so glad you had a positive experience with us. Wishing you continued recovery and good health.
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Review of

Lake View Residential Care Home

from Diane B (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had my mum in Lake View Brookside for 2 weeks respite. The care home was lovely and very well ran. I felt a safe peace of mind as they looked after mum very well. Staff and management are a credit to the company and I would definitely keep in touch for the future. Many thanks to all.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for sharing your experience. It's wonderful to hear that the team at Lake View provided your mum with such excellent care during her respite stay, giving you peace of mind. Thank you for…read more
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Review of

Lake View Residential Care Home

from S P (Grandson of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is outstanding. My grandad needed emergency respite care and the home manager went above and beyond to assess and offer comfort and reassurance to the whole family making the process much easier and less painful. My grandad loves the home, believes he's treated like a king and nothing is ever
too much for the amazing staff that are a credit to the home. My family are forever greatful
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you so much for sharing your experience with us. We're so pleased the team at Lake View were able to support your grandad and your family during such a difficult time. It's wonderful to hear…read more
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Review of

Lake View Residential Care Home

from M M (Husband of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to look for a care home for my wife and Lake View was by far the best one we viewed. I took my wife a while to settle in but all the staff were excellent in making my wife feel at home. The food is first-class. Lake View is a very friendly home and is very well-run.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your lovely review, the home manager and her team will be delighted to read your kind words. We're so glad you found Lake View to be the right home for your wife. It's wonderful to hear…read more
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Review of

Lake View Residential Care Home

from B J (Daughter of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a friendly atmosphere in the home and I enjoy visiting my mother, knowing that she is well cared for.
I have found that all the staff, whether management or care staff, are always kind and helpful.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your lovely feedback for our team at Lake View. We're so pleased to hear that you enjoy visiting your mother and feel reassured by the care she receives. Our team works hard to create a…read more
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Review of

Lake View Residential Care Home

from M F (Daughter of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been at Lake View Residential Care Home since August 2024. Mom has taken a little bit of settling in, but from day one, the management, care and cleaners have really helped her and have gone above and beyond to get her settled.
Lake View staff are amazing with family and friends who visit,
we always have a very warm, happy welcome. Anyone going into Lake View Residential Care Home, do not worry, they are the best.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your wonderful five-star review. We're so pleased to hear that your mum is settling in so well and that our team has been able to support you both every step of the way. Creating a warm…read more
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Review of

Lake View Residential Care Home

from John S (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had yet another lunch/dinner with Mom at the care home and the service, quality and value for money are excellent.
Mom doesn't like travelling anymore, so the family come to her and she really enjoys our meals together.
I would highly recommend this to anyone.
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Review of

Lake View Residential Care Home

from J W (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the support my dad is given. The staff are very helpful. The only thing I would say is that some of dad's clothes go missing, I know this is not easy to amend as some of the residents forget things. I did try to mark all of his clothes, the socks and pants can be difficult to mark.
Would it be a good idea to put these in a washing hot bag and mark with the room number. The other thing is could the morning staff put some different clothes on.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your valuable feedback. We're delighted to hear that you're so happy with the care and support your dad receives, and we appreciate your suggestions regarding the laundry. We've actually…read more
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Review of

Lake View Residential Care Home

from Georgia H (Granddaughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was at Lake View, the care she was given was amazing beyond words even to her last days. They were amazing to the family and gave us so much support and confidence. We couldn't thank you enough as a family for all your kindness and love you gave nan and us. You are all superhero's in our eyes.
Thank you for giving my nan astounding last year.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you so much for your beautiful words, our team at Lake View will be so proud to read your comments. We are touched to hear that the care they provided for your nan made such a positive…read more
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Review of

Lake View Residential Care Home

from Stephanie B (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Lake View Residential Care Home for almost 2 years now and I can honestly say that the care she receives is second to none. There doesn't seem to be a very high turnover of staff which means that you always see the same friendly and familiar faces. As I have no siblings, Mum's care
has been my sole responsibility but when she moved into Lake View, I received so much help and support from all of the staff to the point that they now feel like my extended family. There are lots of activities for the residents to get involved in and the staff always show so much care and compassion. You are always kept so well informed about everything to do with your loved one, no matter how minor. I would have absolutely no hesitation in recommending Lake View to anyone.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for such a heartfelt and glowing review. We are so pleased to hear that your mum has felt at home at Lake View for the past two years and that our care has given you the support and peace of…read more
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Review of

Lake View Residential Care Home

from Angela R (Sister of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved from Telford to Wales in September and can now only visit my sister once a month instead of weekly. Since moving staff have telephoned me with any problems regarding my sister and kept me informed at all times regarding her welfare. I know she is well looked after and there is a feeling of genuine
care from staff.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you so much for your kind words. We're glad to hear that despite the distance, you feel reassured and kept informed about your sister's well-being. Our team is committed to providing…read more
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Review of

Lake View Residential Care Home

from M F (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the care and support you have provided to my Mum over the last 3 years. She has very much benefited from the care and compassion you have given.
Happy New Year and best wishes for 2025 to everyone at Lake View.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you so much for your thoughtful feedback. It means a great deal to know that your mum has benefited from the devoted team's care and compassion. Your kind words will be greatly appreciated by…read more
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Review of

Lake View Residential Care Home

from M E (Son of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While my mom was in Lake View in my experience and heat I saw was the staff on floor 1 were exceptional and very caring.
The staff were also caring to the family of the resident.
Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home
Thank you for your kind words. We're so delighted hear that you found the staff to be exceptional and caring at Lake View. It means a lot to us that both residents and their families feel so supported…read more
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Awards / Recognitions (11)

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