Sanctuary Care Ltd in Shropshire | 1 Care Home

Review of
Lake View Residential Care Home
from Christine N (Daughter of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

My mum was a resident for 7 months sadly passing away in June this yearjust 3weeks short of her 104th birthday.,she had dementia, the care and attention showed to her was outstanding by all staff. It's always difficult to come to terms with putting a loved one into care but rest assured they will not

get better care than Lake view. Thankyou all for everything you did for Mum. Heartfelt gratitude from all the family.

Reply from Fae Doherty, Senior Marketing Officer at Lake View Residential Care Home

Thank you so much for taking the time to review our home particularly during such a difficult time. We truly are sorry for your loss and take comfort in the fact you are so pleased with the care provided to your mum during her time with us. Thank you again for your recommendation.

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Review of
Lake View Residential Care Home
from Karen W (Daughter of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

My mum moved into Lake View in April as a full time resident. I was very anxious moving mum into care, but the transition has been made so much easier by the support and care mum is receiving. She has settled in really quickly and is very happy. Staff at Lake View have made our family feel very

welcome when we visit and are happy to help if we have any questions. There are lots of activities for residents to get involved in. You are always kept informed if there are any problems or concerns. I would have no hesitation in recommending Lake View to anyone .

Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home

Thank you so much for your lovely feedback. We're delighted to hear your mum has settled in well and that you and your family feel supported and welcome. It's wonderful to know our care and communication have made a positive difference. Your recommendation truly means a lot to us.

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Review of
Lake View Residential Care Home
from Sarah G (Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Since entering Lake View I have been treated like family, I am not good with phones or TV but your receptionist has helped me a great deal. All staff could not be more helpful.

Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear that you feel like part of the family at Lake View. It's wonderful to know our receptionist and staff have been so helpful and supportive. Your kind words mean a lot to the whole team.

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Review of
Lake View Residential Care Home
from D W (Daughter of Resident) published on 20 May 2025

Submitted via Website • Report

Overall Experience

Lakeview have welcomed my mom as part of their family. Diagnosed with dementia June 2023 it has been extremely difficult. To make that decision to get help for mom. All staff are amazing, my mom has not been so happy as she is now in the last 30 years of her life. She is looked after and always smiling.

She sings, dances and interacts with all staff and residents.
I am so happy that she is as happy as she is.
Thank you to all the staff that look after my mom.

Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home

Thank you for your heartfelt and thoughtful message. We are truly honoured to have your mother as part of the Lakeview community. It is deeply rewarding to know that she is happy, engaged, and thriving in our care. Your kind words are sincerely appreciated and will be shared with all the staff who are dedicated to her wellbeing.

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Review of
Lake View Residential Care Home
from Pam H (Daughter of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

My Mum is resident at Lake view care home. The care provided is first class, nothing is too much trouble. The staff are amazing, treating every resident with respect and kindness whilst maintaining their dignity. Supporting and encouraging each resident to live a life of their choosing. The freshly

cooked food is wonderful catering for individual choices and dietary needs. Regular Activities are offered daily, exercise classes weekly. Visiting Singers create a wonderful party atmosphere. My Mum's got a new lease of life since being at Lakeview. The home is really well furnished and maintained to the highest standard. I have no hesitation recommending Lakeview.

Reply from Jacob Hardie, Design and Marketing Assistant at Lake View Residential Care Home

Thank you so much for your lovely review. We're thrilled to hear how well your mum is settling in and that she's enjoying life at Lakeview. It means a lot to know our team's care, the food, and activities are making such a positive difference. Your kind words and recommendation are truly appreciated.

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Review of
Lake View Residential Care Home
from John H (Son of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

My mother spent the final 20 months of her life at Lake View, during which time she was extremely happy and very well looked after. All staff who came in to contact with mum had a cheery word which made her feel at home; indeed she referred to Lake View as her home. We were so happy that she was at

Lake View, in the knowledge that she was safe, secure and happy.

The staff always went that extra mile to provide fulfilling activities for all residents and mum was very happy to attend the residents meetings in the knowledge that her suggestions were listened to and being taken into account.

We are so very grateful to all staff at Lake View for their unbelievable care, love and professionalism. Thank you to all staff, both day and night staff, who enabled her to feel safe and secure to the end. We will always remember the dignity and respect shown to mum at her passing.

We wholeheartedly recommend Lake View Care Home.

Mum was very happy in your care. Sincere thanks to you all.

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Review of
Lake View Residential Care Home
from David W (Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I spent 6 weeks in lakeside after surgery. Staff are wonderful, food is really good and plentiful. Nothing is too much trouble just ask!

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your kind words for our team at Lake View. We're so glad you had a positive experience with us. Wishing you continued recovery and good health.

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Review of
Lake View Residential Care Home
from Diane B (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Had my mum in Lake View Brookside for 2 weeks respite. The care home was lovely and very well ran. I felt a safe peace of mind as they looked after mum very well. Staff and management are a credit to the company and I would definitely keep in touch for the future. Many thanks to all.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for sharing your experience. It's wonderful to hear that the team at Lake View provided your mum with such excellent care during her respite stay, giving you peace of mind. Thank you for taking the time to express your gratitude.

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Review of
Lake View Residential Care Home
from S P (Grandson of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

This home is outstanding. My grandad needed emergency respite care and the home manager went above and beyond to assess and offer comfort and reassurance to the whole family making the process much easier and less painful. My grandad loves the home, believes he's treated like a king and nothing is ever

too much for the amazing staff that are a credit to the home. My family are forever greatful

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for sharing your experience with us. We're so pleased the team at Lake View were able to support your grandad and your family during such a difficult time. It's wonderful to hear that he feels so well cared for, and that our staff have been able to make such a positive impact. Your kind words will mean so much, and we will be sure to share them with the home manager and her team, thank you.

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Review of
Lake View Residential Care Home
from M M (Husband of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

We had to look for a care home for my wife and Lake View was by far the best one we viewed. I took my wife a while to settle in but all the staff were excellent in making my wife feel at home. The food is first-class. Lake View is a very friendly home and is very well-run.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your lovely review, the home manager and her team will be delighted to read your kind words. We're so glad you found Lake View to be the right home for your wife. It's wonderful to hear that our team helped her settle in and that you're so happy with the care, home-cooked food, and friendly atmosphere. Thank you for sharing your feedback.

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Review of
Lake View Residential Care Home
from B J (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

There is a friendly atmosphere in the home and I enjoy visiting my mother, knowing that she is well cared for.
I have found that all the staff, whether management or care staff, are always kind and helpful.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your lovely feedback for our team at Lake View. We're so pleased to hear that you enjoy visiting your mother and feel reassured by the care she receives. Our team works hard to create a warm and welcoming environment, and your kind words will mean a great deal to them. Thank you.

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Review of
Lake View Residential Care Home
from M F (Daughter of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

My mom has been at Lake View Residential Care Home since August 2024. Mom has taken a little bit of settling in, but from day one, the management, care and cleaners have really helped her and have gone above and beyond to get her settled.
Lake View staff are amazing with family and friends who visit,

we always have a very warm, happy welcome. Anyone going into Lake View Residential Care Home, do not worry, they are the best.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your wonderful five-star review. We're so pleased to hear that your mum is settling in so well and that our team has been able to support you both every step of the way. Creating a warm and welcoming environment for both residents and their loved ones is so important to us, and the team will be touched to read your kind words, thank you.

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Review of
Lake View Residential Care Home
from John S (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Had yet another lunch/dinner with Mom at the care home and the service, quality and value for money are excellent.
Mom doesn't like travelling anymore, so the family come to her and she really enjoys our meals together.
I would highly recommend this to anyone.

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Review of
Lake View Residential Care Home
from J W (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with the support my dad is given. The staff are very helpful. The only thing I would say is that some of dad's clothes go missing, I know this is not easy to amend as some of the residents forget things. I did try to mark all of his clothes, the socks and pants can be difficult to mark.

Would it be a good idea to put these in a washing hot bag and mark with the room number. The other thing is could the morning staff put some different clothes on.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your valuable feedback. We're delighted to hear that you're so happy with the care and support your dad receives, and we appreciate your suggestions regarding the laundry. We've actually been promoting a new tagging system which we'd love you to try, where tiny name tags are attached to items. Lots of our relatives have been using it and have been very positive about its benefits when we've discussed this at our residents' and relatives' meetings. If you'd like to discuss this further, please don't hesitate to reach out to the home manager, her door is always open.

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Review of
Lake View Residential Care Home
from Georgia H (Granddaughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My nan was at Lake View, the care she was given was amazing beyond words even to her last days. They were amazing to the family and gave us so much support and confidence. We couldn't thank you enough as a family for all your kindness and love you gave nan and us. You are all superhero's in our eyes.

Thank you for giving my nan astounding last year.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your beautiful words, our team at Lake View will be so proud to read your comments. We are touched to hear that the care they provided for your nan made such a positive difference during her final year. We're so glad the team could offer you all the comfort and confidence you needed. They would have been honoured to have been a part of your nan's journey and so proud to be called superheroes - thank you.

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Review of
Lake View Residential Care Home
from Stephanie B (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in Lake View Residential Care Home for almost 2 years now and I can honestly say that the care she receives is second to none. There doesn't seem to be a very high turnover of staff which means that you always see the same friendly and familiar faces. As I have no siblings, Mum's care

has been my sole responsibility but when she moved into Lake View, I received so much help and support from all of the staff to the point that they now feel like my extended family. There are lots of activities for the residents to get involved in and the staff always show so much care and compassion. You are always kept so well informed about everything to do with your loved one, no matter how minor. I would have absolutely no hesitation in recommending Lake View to anyone.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for such a heartfelt and glowing review. We are so pleased to hear that your mum has felt at home at Lake View for the past two years and that our care has given you the support and peace of mind you deserve. It's wonderful to know that our consistent, friendly team has become like an extended family to you. We're also delighted that you value the activities and communication we provide. Your kind words and recommendation mean the world to us - thank you for placing your trust in Lake View.

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Review of
Lake View Residential Care Home
from Angela R (Sister of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I moved from Telford to Wales in September and can now only visit my sister once a month instead of weekly. Since moving staff have telephoned me with any problems regarding my sister and kept me informed at all times regarding her welfare. I know she is well looked after and there is a feeling of genuine

care from staff.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your kind words. We're glad to hear that despite the distance, you feel reassured and kept informed about your sister's well-being. Our team is committed to providing compassionate care and your feedback means the world to us. If there's anything more we can do to support you or your sister, please don't hesitate to let us know.

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Review of
Lake View Residential Care Home
from M F (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Thank you for the care and support you have provided to my Mum over the last 3 years. She has very much benefited from the care and compassion you have given.
Happy New Year and best wishes for 2025 to everyone at Lake View.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you so much for your thoughtful feedback. It means a great deal to know that your mum has benefited from the devoted team's care and compassion. Your kind words will be greatly appreciated by the home manager and her whole team. Wishing you and your family a Happy New Year and all the best for 2025!

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Review of
Lake View Residential Care Home
from M E (Son of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

While my mom was in Lake View in my experience and heat I saw was the staff on floor 1 were exceptional and very caring.
The staff were also caring to the family of the resident.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for your kind words. We're so delighted hear that you found the staff to be exceptional and caring at Lake View. It means a lot to us that both residents and their families feel so supported and cared for. Your feedback is truly appreciated, thank you.

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Review of
Lake View Residential Care Home
from S G (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My mother is a resident of Lake View Residential on respite care. She has settled in really quickly and has been made to feel very welcome. All of our concerns about her going into a care home were immediately put to rest upon viewing the facility, meeting the staff and other residents, everyone seems

genuinely happy, positive and upbeat upon every visit.
The facilities are very good. The staff have gone to great lengths to accommodate my mother in terms of what she would like to eat and encourage her to interact. They have even helped her maintain outside friendships helping her write cards/letters which is really important to help her to engage with people socially.
Mum seems very proud of her room, always happy to give anyone a tour who comes to visit taking pride in the overall facility. They have been good at communicating with the family and alerting us to any medical appointments or developments with Mum and enabling her to call us at will or for us to call her for a chat.

Reply from Kate Yates, Communications and Content Specialist at Lake View Residential Care Home

Thank you for sharing such a thoughtful review about Lake View. We're delighted to hear that your mother has settled in so well and feels at home with us. It's wonderful to hear that the team are able to support your mother in such meaningful ways, especially with her letter writing. Your feedback is greatly appreciated and the team will be very proud to read your comments, thank you.

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Care Home Owned by Sanctuary Care Ltd in Shropshire

Sanctuary Care Ltd Locations in Shropshire (1)

Sanctuary Care Ltd Reviews in Shropshire (121)

Lake View Residential Care Home

Lake View Residential Care Home

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