Sanctuary Care Ltd in Lanarkshire | 3 Care Homes

Review of
Abercorn House Care Home
from G T (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Abercorn Care Home is just an absolute Sanctuary, it is part of the Sanctuary Group and the name is so best appropriate
I would also call it a Hotel for the VIP Residents as they are treated so well and looked after
The Care Home Manager, Assistant Manager, Administrative Manager, Nurses, Staff, Chefs

all work so hard to ensure the Residents are so cared for and attention to detail ix exceptional
Abercorn Care Home is a delight from when you enter, it has a wonderful atmosphere of happiness and it sparkles there is always something going on with the Events Team and they go above and beyond, they are such an inspiration and bring such joy and happiness to not only the Residents but the family and visitors to Abercorn, everyone is included and they are just the best thank you for all you do
I love visiting and they have given my Mum her life back on so many occasions we cannot thank Abercorn and everyone there enough for all they do. Thank you so much

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Review of
Abercorn House Care Home
from Mark M (Son of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

My Dad has been a resident at Abercorn for several months now. I live in England so have only been able to visit a few times, however my Mum visits daily. I know Rowena (the manager) from old, and I am not just saying this - she is such a genuine and caring nurse - she always wants rhe best for her

staff and most importantly her residents.
My Dad's room is small, however he has enough space to live comfortably. The staff are very attentive, and I cannot fault Rowell or Von for the activities - my Dad (and Mum) loves a lunch out!
He was admitted to Abercorn with a pressure injury to his bottom and his heel, which have now healed thanks to Rowena and her Team!
I am looking forward to Visiting Dad in December and going out for some lunch with him and Mum!
Thank you Rowena and your team in Strathmore unit.

Reply from Jacob Hardie, Design and Marketing Assistant at Abercorn House Care Home

Thank you for sharing such a heartfelt review. We're delighted to hear your dad feels comfortable and well cared for, and that the activities have brought joy to both him and your mum. Your kind words…read more

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Review of
Westwood House Care Home
from L F (Mother of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Positive .. The staff, always there when they are needed but also happy to come in for a chat and give my mum some company.

My mums room is lovely with French doors facing out the garden. With her en-suite just being refurbished and looking great.

Any problems were addressed immediately.

Always

activities going on from art, boxing, singing, dancing, baking etc
The activity team always coming up with things to do, including days out for the residents.
Loads of events also for all to join in including us the family members.

As a family we a had a tough 6 months caring for my Mum but now we can sleep at night knowing my mum is being cared for and is safe now.
She is loving life, happy and content here.

A big thank you to everyone for the care and attention to my Mum and the family are forever grateful!

My only negative is the car park, lack of spaces, understandably out of your control but maybe a redesign .. moving the bins for more space? Resurface?

Reply from Jacob Hardie, Design and Marketing Assistant at Westwood House Care Home

Thank you for sharing such a heartfelt review. We're delighted to hear your mum is happy and enjoying life with us, and that our team has provided the care and companionship you were hoping for. It's…read more

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Review of
Westwood House Care Home
from Lauren K (Granddaughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

We visited Westwood House a few times unexpectedly to see if this would be suitable for our relative. During our visits the staff were very welcoming and friendly! We found this to be the most suitable home for my Gran and what can I say.. it has been fantastic!!! She has become a new woman!

The Carers

and Management Team have been amazing with her and I cannot fault them one bit. Each staff member is approachable and they are happy to deal with any queries that we may have. Nothing is ever an issue. The staff take time to get to know the residents and their families which I think is great.

Westwood house always has activities, fundays and evening events. This allows relatives to keep busy throughout the day and enjoy time with their families. The activity team are brilliant and always looking to plan more fun activities! My Gran loves it!

We as a family are very pleased with the care, compassion and support that is given to my Gran.

Thankyou to all staff at Westwood House! :)

Reply from Jacob Hardie, Design and Marketing Assistant at Westwood House Care Home

Thank you for sharing such wonderful feedback. We're delighted your gran has settled in so well and is enjoying the activities and events. It's lovely to hear the team's care and support have made…read more

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Review of
Westwood House Care Home
from P M (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

My mum has only been here for a few weeks but has been made to feel at home and been so well looked after. All staff are a pleasure to talk to and the activities that she has got to take part in have been fantastic. It's made the transition for our family a lot easier knowing she is getting the best

care.

Reply from Jacob Hardie, Design and Marketing Assistant at Westwood House Care Home

Thank you for sharing such lovely feedback. We're delighted to hear your mum has settled in well and is enjoying the activities. It's wonderful to know our team has helped make the transition easier…read more

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Review of
Forefaulds Care Home
from P R (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

My mum has been in forefaulds since July and she is so much.more happy settled.than her last home was in which was for respite. Forefaluds staff and management are all amazing we can not fault anything. Nothing is a bother to any of the staff amd they keep.ua up to date with my mums care. They also

have amazing activities that change every week . We couldn't ask for anything better for our mum .

Reply from Fae Doherty, Senior Marketing Officer at Forefaulds Care Home

Thanks so much for your kind review for our home and team at Forefaulds. It is so appreciated!

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Review of
Abercorn House Care Home
from Catherine T (Wife of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

The care given by the staff is exemplary. One occasion recently, however, I believe merited further comment. A relatively new carer was attending to a resident who had fallen. The carer was on her own in the lounge at the time. As I approached, I saw the carer realise my husband was trying to stand

up (he is a falls risk). She took the decisive action to rush to my husband's aid. When I thanked her, her response was "the one who had fallen was safe on the floor and so I needed to attend to the other" In my opinion, she showed excellent awareness and decision making, and she is a welcome addition to an already good team.

Reply from Jacob Hardie, Design and Marketing Assistant at Abercorn House Care Home

Thank you for your kind words and for highlighting this moment. We're so pleased to hear about the carer's quick thinking and sound judgment its exactly the kind of care we aim to provide. We'll make…read more

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Review of
Westwood House Care Home
from Chloe M (Granddaughter of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

I cant recommend Westwood house and their team enough. My grandad who recently passed away after living there for 18 months, was always provided the highest standard of care. I can't express how thankful I am to the team for treating him like their own, and most important, their patience. My grandad

faced many challenges since being diagnosed with dementia and the team were always so kind and compassionate towards him, and found the time to listen when he needed it.
There is always something for the residents to do, the activities coordinators do a fantastic job in keeping all resident motivated and happy!
I will be forever grateful to the team at Westwood for all their hard work, patience and care they delivered to my grandad especially in the end stages of his life. I was blown away with the professionalism and standard of care delivered during the most difficult time. Not only for my grandad but for us as a family. We will be forever grateful! 1000/10!

Reply from Jacob Hardie, Design and Marketing Assistant at Westwood House Care Home

Thank you for your review. We are deeply sorry for your loss and honoured to have cared for your grandfather during his time at Westwood House. It is truly meaningful to know that our team's…read more

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Review of
Westwood House Care Home
from I M (Friend of Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

It was with sadness that the time had come for our friend to be placed in full time care due to a combination of circumstances & complex needs. Many homes were visited and researched before deciding Westwood House would best suit her needs. In the time she has been there, we have been very pleased by

the care and support. Team members in every role are kind, helpful & tuned into individuals' needs. Residents are treated with dignity & compassion. The days are punctuated by "treats", e.g. cheese, wine, live music, pamper sessions and purposeful activities and outings. We entered W.H - trusting but with heavy hearts - we no leave after our visits at peace & feeling more lighthearted.

Reply from Jacob Hardie, Design and Marketing Assistant at Westwood House Care Home

Thank you for your kind and thoughtful review. We know how hard the decision can be, and we're truly honoured you chose Westwood House. It's wonderful to hear that your friend is receiving the care…read more

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Review of
Westwood House Care Home
from Stewart M (Son of Resident) published on 18 March 2025 Submitted via Website • Report

Overall Experience

Wonderful staff, always there when they are needed but also happy to come in for a chat and give my mum some company.
Room was excellent and any problems were addressed immediately.
Activity team always coming up with things to do, including days out for the residents.
A big thank you to everyone

for the care and attention afforded to my Mum, family forever grateful.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your heartfelt review for Westwood, we will be sure to share this with the home manager and her team. We're so pleased to hear that our team made such a positive impact on your mum's…read more

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Review of
Forefaulds Care Home
from A D (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

A very warm friendly greeting from the front desk
Never too busy to chat, help with queries
A must for every care home good vibes from the very 1st minute
A very hardworking caring team!
Any worries are dealt with quickly and efficiently no concern of a loved one is too big to get dealt with

a great open-door policy.
Huge praise to all members of the team from management down
Well done!

Reply from Kate Yates, Communications and Content Specialist at Forefaulds Care Home

Thank you for your wonderful feedback for our team at Forefaulds. We're delighted that you felt so welcomed and supported from the very first moment. Your praise will mean a great deal to our team, so…read more

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Review of
Forefaulds Care Home
from D C (Daughter of Resident) published on 19 February 2025 Submitted via Website • Report

Overall Experience

Staff are very caring and respectful to every resident and they all work extremely hard. Dad has been a resident for approx 6 weeks and the family are kept fully updated on any concerns. All residents are treated with compassion, dignity and respect and their needs are looked after on an individual

basis which can be seen by the way the residents interact with the team at Forefaulds. The residents capable of joining in the activities seem to thoroughly enjoy themselves. Dad seems to be settling really well and developing a great relationship with all the care team

Reply from Kate Yates, Communications and Content Specialist at Forefaulds Care Home

Thank you for your thoughtful review. We're so pleased to hear that your dad is settling in so well at Forefaulds and building some wonderful relationships. The team are passionate about providing…read more

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Review of
Abercorn House Care Home
from Steven M (Son of Resident) published on 18 February 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the level of service. The office staff were extremely helpful during the initial setup for my parent. The nursing staff have been outstanding in caring for my mum. Regular updates on caring needs via phone calls by the nursing team are very reassuring.

Reply from Kate Yates, Communications and Content Specialist at Abercorn House Care Home

Thank you for your kind words for our team at Abercorn. We're so glad to hear that you're so happy with the care and support your mum is receiving. Our team strives to provide excellent communication…read more

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Review of
Forefaulds Care Home
from M D (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Staff are always very happy and helpful to all the residents. Loads of interaction with all the residents makes this a great place for people to stay active and involved in all sorts of events. Helping make people comfortable and happy.

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Review of
Forefaulds Care Home
from Yvonne B (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

My mum has been in Forefaulds for a few years now. I can sleep at night knowing she is well looked after and safe. The new management has totally turned the place round for the better. There is always plenty going on, activities are great, and the Manager and her team do a great job. All staff work

hard and always with a smile on their faces.

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Review of
Westwood House Care Home
from Kathleen R (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

My Mum received respite care at Westwood House Care Home in October 2024. My family could not recommend this Care Home highly enough. The staff are cheerful, respectful, helpful and attentive. The room allocated to my Mum was spacious and homely. The food was plentiful and delicious.The staff made my

family feel welcome and took my Mum's needs into account and provided support for her to go to day care. The manager and her team are wonderful! A special mention to one staff member in particular who plans fun activities and entertainment that everyone enjoys. Thanks!

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your wonderful review for our team at Westwood House. We're delighted that your mum felt so comfortable and well cared for during her respite stay. It's great to hear that your family…read more

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Review of
Westwood House Care Home
from Lesley A (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

The care provided to my relative is clear to see. Every member of staff knows their name, interacts with them and seems to have a relationship with them, and are happy to engage in conversation with each encounter. The activities are significantly improved and driven by the activity lead who is enthusiastic,

inclusive, and compassionate. There is a clear desire to have meaningful activities for the residents. The volunteering programme now established brings focus and purpose to the residents.
There has been a consistency of staff for some time now that brings stability and improved care. Well done to all.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your kind words. We're delighted to hear that our team's dedication and the activities provided are making a such meaningful difference. The staff at Westwood House will be so pleased to…read more

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Review of
Westwood House Care Home
from Jane S (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Always delighted at how well looked after my mother-in-law is. Clean fresh and most importantly staff caring and helpful. Gives us peace of mind knowing my mother-in-law is well looked after. Food good quality, lots of activities and make us feel welcome when we visit.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your lovely review, our team at Westwood House will be delighted to read your comments. We're thrilled to hear you're so happy with the care your mother-in-law receives and that you feel…read more

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Review of
Westwood House Care Home
from N M (Granddaughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

I was at the summer craft fare, it was a great day. All staff, residents and families had a great day, the tombola, raffles, bbq, the sun was shining, great day all round. The staff were very helpful and made sure everyone was looked after. The home baking was lovely.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you so much for your lovely review of our team at Westwood House. We look forward to welcoming you to future events.

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Review of
Westwood House Care Home
from Sandra B (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident since October 2024. Since day one I have been pleased to see all the staff being friendly and caring towards Mum and the other residents. I was pleased to discover the home had its own social media page enabling family and friends to witness the many activities their loved ones

can join in. This also helps keep me informed of special dates when I am invited to join in the fun. Well done to the team organising events. Thanks to everyone who helps care for Mum and also greets us with a warm welcome when we visit.

Reply from Kate Yates, Communications and Content Specialist at Westwood House Care Home

Thank you for your kind words. We're delighted to hear you're so happy with the care your mum receives at Westwood House and that you enjoy staying connected through our home's family and friends'…read more

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Care Homes Owned by Sanctuary Care Ltd in Lanarkshire

Sanctuary Care Ltd Locations in Lanarkshire (3)

Sanctuary Care Ltd Reviews in Lanarkshire (180)

Abercorn House Care Home

Abercorn House Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

Forefaulds Care Home

Abercorn House Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

Forefaulds Care Home

Forefaulds Care Home

Abercorn House Care Home

Forefaulds Care Home

Forefaulds Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

Westwood House Care Home

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