Care Homes Owned by Sanctuary Care Ltd in Ayrshire

After a few initial set backs my mum seems to be settling into her new environment. The staff are attentive and management team are always on hand and helpful with any queries. Access in and out of facility with wheelchair is not the best as you need to hold door with one hand to enter wheel chair in and out. However there is usually a member of staff there to help. Overall the catering and cleanliness is great.

The home have been so helpful before mums arrival, both to myself and my brother. Such care has been given to mum to help her adjust after 180 days in hospital, and myself and her friends visiting since her arrival have nothing but praise, staff, care and facilities - excellent.

Always made welcome by all staff who treat mum-in-law very well and always communicate with her when passing, Mum-in-law is always dressed and made presentable. We are notified if she is needing anything and kept up to date of any health concerns, staff listen and act on concerns raised with them,

We are very pleased with the level of care mum is receiving. The staff have treated her with empathy and have been very supportive. The home provides her with safety and security. The whole home is very clean and the meals provided are excellent. Facilities in the home are superb and give mum different experiences and venues. Mum's physical and mental health have improved due to the care from the home. The admin staff have guides us through the processes very well. We cannot thank all the staff enough for all their good work and care for mum. Thanks.

Management, cleaning team, entertainment, nurses, carers, cooks, they are all very approachable about any concerns I may have about anything.

Different care home suit the needs of different people but this one is fantastic for my dad . I have never known as clean a home & the overall care for my dad has been great. My dad actually thinks he is in a hotel. He really enjoys the food & company. He doesn't get involved in any activities which there are plenty but my dad has always only ever worked & playef football. He has been settled since the day he went in 3years agi & for that I'm very thankful

I would recommend Howard House as my mum has been a resident for about 9 months and she has been very well cared for Nothing is too much The staff are very approachable and will help you if they can There are many activities for residents to take part in

My cousin has only recently moved into the Glenfairn after 16 weeks in hospital. Although the transition has not been easy for her or us, all the staff have been so supportive and welcoming. This has helped her enormously to settle into the care home environment. They are trying hard to encourage her to take part in all activities and are so kind and caring. The home keeps us fully informed with regular updates on her well being. Her room is beautiful and we hope she continues to settle well into her new home.

Glenfairn has been my Mums home for two years. She is settled, happy and enjoying life in the company of the staff and other residents, and as her daughter I can relax knowing she extremely well cared for and safe 24/7. The staff providing the high level of care, the premises and the services are exemplary. The investment and refurbishments at Glenfairn have been transformative. There are daily activities for all residents to enjoy as they wish. The gardens are beautiful and very well maintained. I would highly recommend the Glenfairn family.

My mum completed 1 year residency in January and the change in her is nothing short of amazing, given her diagnosis prior to admission with dementia and end of life prospects. The management team and staff go above and beyond to cater for all families loved ones and is the best decision we have ever made as a family for my mum's care.

The standards that are set down do exactly what it says on the tin A well oiled machine that recognises needs of safety & hygiene for our loved ones. When leaving you know you have nothing to fear as a safe pair of hands are always available for any needs.

I enjoy staying here. The staff are very helpful. I like to be independent, and the staff let me do things.

From the moment we first saw Howard House, we knew we had found the right care home for my father in law. In the three years since that day, this has continued to be our view. The staff are wonderful - caring, compassionate and welcoming, and always highly professional. The Manager always makes herself available to us, the office staff are highly courteous and friendly, and all the staff members we meet - the nurses, carers, cleaners and kitchen staff - could not be warmer; nothing is ever a problem and we are always made to feel so welcome. There are a great deal of activities of all kinds offered, including frequent visits out. My father in law is very content and happy in Howard Horse and the family are so content because of this. It's a superb care home and I can't recommend it enough.

I think it's a lovely place for elderly people to sit down and enjoy. I hope everything goes well in the future.

Mum moved into Howard House at the start of August. Due to the caring and supportive staff, Mum has settled in quickly with no significant problems. Mum has some mental confusion, but this seems to have improved, and her physical condition has improved since moving.

My mum has been a resident of Glenfairn for a few years and has an excellent standard of care. All the staff from the manager admin kitchen domestic carers and activity are fantastic they are such a friendly bunch and make you feel so welcome nothing is a bother to them. There is regular activities which unfortunately mum can't always do but they always include my mum and myself too when visiting. I am always kept informed regarding mum. There is regular meetings and newsletters too. Glenfairn is a happy place especially when one member of staff is around.

My mother has had the best care since moving into this residential home. The staff keep.me up to date with any medical matters and changes to her care . They try to keep her interactions going even though her advanced dementia makes this hard and sometimes you get no response

My aunt was in Glenfairn House Care Home for short time earlier this year. We were so impressed by the attentive care she received and by the caring nature of all the staff. Nothing ever seemed too much trouble for them and they were always so friendly. The home kept us fully informed with regular updates on the health and wellbeing of my aunt, and any requests were dealt with promptly. Visiting times were very flexible and tea and biscuits were often provided! We looked at several care homes in the area and were so pleased that my aunt secured a place at Glenfairn.

However I have not had opportunity to speak to, or been introduced to the management team which is reflected in my star rating.

In the short period of time my mum has been in Glenfairn I have found the staff very helpful and friendly. Any queries or requests we have had have been dealt with quickly and with a smile. I can already see a difference in my mum's wellbeing and mental health. Everyone is trying to improve her quality of life.