A real home from home.
Mum initially went to Regent for 2 weeks respite care, to allow us to go on holiday without having to worry so much. On our return mum asked whether she would be able to stay.
We made mum's room personal to her, taking in various furniture, curtains, bedding, pictures etc. She made new friends at Regent, not only with the residents, but also their families as well as the staff. The staff are AMAZING, nothing is too much trouble for them.
Paul and the management team will do anything they can to help too, they are open to any ideas. Approachable and friendly at all times. Like our own homes - sometimes there can be problems, but if you report any problems they will be solved quickly.
When my mum approached end of life I was able to 'move in' - I stayed with mum for 3 days and nights, to be with her at all times. As always all the staff and management couldn't help enough.
Words are not adequate for my review. I cannot thank everyone enough.
↩Reply from Jacob Hardie, Reviews team at Regent Residential Care Home
Thank you for sharing such a heartfelt and personal review. We are truly touched to hear how your loved one made Regent her home, building meaningful friendships and feeling comfortable in her surroundings. It means so much to know our team, including management, provided support and compassion at every stage. Your kind words mean a great deal to us all.
