Care Home Owned by Sanctuary Care Ltd in Kent

but helpful, empathetic, understanding and care for her needs. My mother has praised all the staff, is building relationships and coming to terms with the change in her circumstances. I have found the team to be helpful to us, her family, and they listen to us and act accordingly. We are happy with Mum's care.

dislikes for really personalised care. The home is always excellently clean, the rooms are comfortable and practical for care needs and homely. The staff are attentive also to family members by checking in and offering refreshments, making us feel like we are visiting a relative in their own home. The staff are worth their weight in gold. Definitely an amazing home. I feel they support and look after my relative as if they were their own family member - 5 stars!

and were always quick to update me on any changes or concerns they had with her. I can never thank them enough and I would highly recommend them to anyone looking for a place for their loved one to be safe and well looked after.

when we go in to see her every week. The staff are all friendly and nothing is too much trouble.

doing nails (and telling mum about their lives at the same time), others who have popped in on their day off with their friend and their baby as mum just loves babies and another who had been told where mum went for her honeymoon and stopped off to take a photo when she was on holiday, got it developed and gave it to mum. She treasures it and it’s these little things which make residents feel valued and loved.
I went in unannounced at midnight last week because Mum had been poorly and found a member of staff sitting in her room holding her hand because she was feeling low. The Meadow View team are really superb. Really glad CQC recognised the excellent manager and her team.

the need ever arises.

with the family and responds well and promptly if there are concerns. I have real peace of mind that Mum is in the best place possible.
Thank you for everything you do for my mum.
PS the food looks delicious, especially your cakes!

put me at ease.
The communal rooms are clean and bright and felt very comfortable. My husband's bedroom was spacious and had a walk-in shower and a toilet en-suite. There was an armchair and a TV in the room, so he could sit quietly if he chose to. The staff who welcomed him and settled him into his room when he arrived were excellent. They appeared to have a good understanding of his needs and I felt confident leaving my husband in their care. When I collected him at the end of the week it was obvious that he had built a good rapport with the staff who had been caring for him and I would have no hesitation in booking him in for further periods of respite care in the future.

received and screened us and the staff member who served tea.
The home seems attractive and well run.