Sanctuary Care Ltd in London | 6 Care Homes

Review of
Riverlee Residential and Nursing Home
from J G (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has been a full time resident since Nov ' 25 after a stroke. She has settled well mainly due to the considerate care by all the staff. They are gentle and encouraging, treat her as an individual and very aware of this independent and her needs.

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Review of
Aashna House Residential Care Home
from Bina L (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My mum has been a resident for 4 years now. Her Alzheimer's has gradually got worse and now unfortunately she does not recognise me or any family. There has been a high turnover of staff but the services provided are good. My mum is being cared for well and even though she does not really know what

is happening, she seems generally content. The food is excellent and physically she is looking well. The care home manager is very friendly caring and very helpful. I would warmly recommend Aashna House.

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Review of
Aashna House Residential Care Home
from Damini M (Sister of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Aashna house, has continued to be a place of happiness & safety for my brother for some years. They provide a cultural space where he feels empowered to be himself and part of a caring community. This, is no small way due to the strong management and staff who genuinely care for my brother's well being.

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Review of
Aashna House Residential Care Home
from Seema S (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Aashna House has cared for my dad like family. The home is warm, calm, spotlessly clean, and the kindness, dignity and patience shown to residents is exceptional.
My dad has dementia and has completely bloomed here. He arrived at 56kg and is now 73kg , he's stronger, happier, and his condition feels

stable. Friends and family often comment on how well he looks.
Smita is the heart of Aashna House, and the teamwork she leads is outstanding. My dad's main carers, Anil and Sandeep, are incredible , he trusts them deeply, which means everything to us. Management and team leaders are always warm, responsive and supportive.
They've made us feel like family too. I couldn't fault Aashna House and would recommend it without hesitation.

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Review of
Shaftesbury Court Residential Care Home
from Simon M (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

I wanted a Sanctuary care home after experience with another of their homes, Sanctuary seem to focus on residents and care first and let everything else follow.
I didn't want or consider Erith as a location but calculated it to be accessible and I realised my mum, once settled, wouldn't be aware of

the difference between Erith and locations in Greenwich.
My mum has lived at the home for a week now and, her life and mine have changed for the better. My mum arguably wasn't this happy, looked after and attended to when she was staying at my house. Totally recommended on every level, more like a hotel than the normal care home.
Thank you to Olu and all the staff here - wonderful people, you are making the world a better place.

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care HomeThank you so much for sharing such thoughtful feedback. It is wonderful to hear that your mum has settled so well and that life feels easier for you too. We are delighted that the home feels welcoming and comfortable for you both and that our team have made such a positive difference.

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Review of
Aashna House Residential Care Home
from Sona W (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My parents have been residents at Aashna House for just over 18 months. I am very pleased to say that although the previous year has been challenging for my parents health wise, the Team are excellent. My father did not want to go to hospital so the carers and nursing at home team looked after him very

well at Aashna House. Thankfully, my father's health improved due to the care he received. The food and activities are both very good. The home is always so clean and a pleasure to visit. The residents are treated with kindness which is so important.

Reply from Kate Czeczko, Business Development Manager at Aashna House Residential Care HomeThank you for sharing this. I'm really glad to hear your parents are so well supported at Aashna House. It's wonderful that the team were able to care for your father in the home when he didn't want to go to hospital, and that his health improved with their help. The kindness of the staff, the clean environment, and the good food and activities all make such a difference. It sounds like a genuinely caring place for your parents.

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Review of
Aashna House Residential Care Home
from Pervish G (Sister of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My sister has been in Aashna House for over 3 years after being with me for 12 years so I have been very closely concerned with the care she is receiving.
Recently I spent Diwali function held at the carehome. It was deeply satisfying to see the happiness on the faces of all the residents. How everyone

was included in rejoicing and encouraged to sing and clap. Even the ones whose relatives were not present. All celebrations such as Christmas, Eid, New Year are also rejoiced.
Individual needs and health issues are constantly monitored. My sister is getting physiotherapy to improve her mobility. She has been given a zimmer frame and a wheelchair which can be used when needed as her tremors have increased.
Not only does the carehome provide for physical needs but also provide spiritual care by allocating a room to be used where clients of different religion can congregate and conduct their prayers.
The carehome is clean, calm and very peaceful thus creating a positive atmosphere.

Reply from Kate Czeczko, Business Development Manager at Aashna House Residential Care HomeThank you for sharing your lovely experience. It's wonderful to hear how included and joyful the residents feel during celebrations, and how attentively your sister's physical and spiritual needs are supported. You've painted a picture of a truly caring, peaceful home, and it's clear she's in very good hands.

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Review of
Rowanweald Residential and Nursing Home
from J J (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff at Rowanweald have been nothing short of incredible in their care of my father, and late mother. Attentive, warm and diligent they have looked after every need. The facilities are well maintained and a good range of social activity and hospitality has really put us at ease over a difficult

decision.

Reply from Kate Czeczko, Business Development Manager at Rowanweald Residential and Nursing HomeThank you for your kind feedback. We're pleased to hear that our team provided warm, attentive care and that our facilities and activities helped support you during such an important time.

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Review of
Rowanweald Residential and Nursing Home
from C W (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Both our parents moved into Rowanweald over a year ago. They have different needs, but the staff always make them comfortable and happy.
We find all the staff from reception area to everyone on the ward very friendly and helpful. My sister and I feel they are both in safe hands and well cared for.

Reply from Kate Czeczko, Business Development Manager at Rowanweald Residential and Nursing HomeThank you for sharing your experience. We're pleased to hear that both your parents are comfortable and happy, and that their individual needs are well supported. It's reassuring to know you and your sister feel confident they are safe and well cared for at Rowanweald.

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Review of
Aashna House Residential Care Home
from F C (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

The staff at Aashna House have been so very caring to our elderly father since his very first day. Sadly, he passed away 10 days ago and once again, all the staff were very supportive and sympathetic. The emotions they showed told us that they loved him.

Reply from Jacob Hardie, Design and Marketing Assistant at Aashna House Residential Care HomeWe are sorry for your loss and thank you for sharing such heartfelt words during this difficult time. It means so much to know our team's care and compassion brought comfort to you and your family.

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Review of
Rowanweald Residential and Nursing Home
from Terri H (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

My mother was a resident on Arden Suite for six years. She was severely mentally incapacitated with dementia. Following a major stroke in 2019 she could not return to her care home as she needed 24 hour full nursing care. Rowanweald confirmed they could give her the necessary care which gave me the

reassurance I needed. The amazing team of staff at this home kept her comfortable throughout her residency. Everyone was so professional and helpful. Her dignity was maintained throughout her time there which was very important to me. I was always kept informed of how she was doing, from Resident of the day calls every month to additional updates when her care became palliative.

Reply from Kate Czeczko, Business Development Manager at Rowanweald Residential and Nursing HomeThank you for sharing your experience. We're so glad our team could provide the care and reassurance you needed and maintain your mother's dignity throughout her time with us. Your feedback means a lot to us.

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Review of
Shaftesbury Court Residential Care Home
from Tina B (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Mother has been here few times for respite and this home has got great atmosphere with friendly staff who is ready to help and to care. Mother enjoys her stay here and hopefully her cultural needs for meals etc would be catered for.

Reply from Kate Czeczko, Business Development Manager at Shaftesbury Court Residential Care HomeThank you for your feedback. We're delighted to hear your mother enjoys her stays and that our team's friendly and caring approach creates a positive atmosphere. We'll make sure her cultural meal preferences are catered for

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Review of
Riverlee Residential and Nursing Home
from M G (Great Great-Niece of Resident) published on 23 December 2025 Submitted via Website • Report

Overall Experience

Recently visited Riverlee to check on my elderly grand uncle for the first time. The staff was helpful and friendly and the place was clean as I showed up at different times to visit and check on him. Appreciate the security throughout the building from the entrance to the elevators.
It's critical

to have your loved ones' clothes and personal property labeled with their names because they will get lost. Personal items of his were missing and he was wearing items that weren't his so we are addressing that issue. Appreciate the staff's help in facilitating his phone calls when family calls. We appreciate that.
Many thanks to Bria, Evelyn and Julietta for providing great care and answering all my questions. I didn't get the names of all the staff I encountered but did take photos and expressed my gratitude in person. Will be back to visit soon again!
The location is convenient to both the DLR station and the London Bus stop after a 7 minute walk so it's easy to get to.

Reply from Kate Czeczko, Business Development Manager at Riverlee Residential and Nursing HomeThank you for sharing your detailed feedback. We're delighted to hear that you found the staff helpful and the home clean and secure. We appreciate your note about labeling personal items and will continue working with you to resolve this. Your kind words for Bria, Evelyn, and Julietta mean a lot to the team. We look forward to welcoming you again soon.

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Review of
Riverlee Residential and Nursing Home
from Stephanie S (Resident) assisted by family/friend published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

Since arrival the treatment and staff has been lovely and good. Thanks for all the help and support.

Reply from Kate Czeczko, Business Development Manager at Riverlee Residential and Nursing HomeThank you for your kind words! We're so pleased to hear you've had a positive experience and that our team's care and support have made a difference.

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Review of
Shaftesbury Court Residential Care Home
from G B (Son of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

My overall view of Shaftbury Court, is that the staff are very nice, the manager has always time to listen to any issues and staff, my mother is very happy there, they attend to any problems that arise promptly with medical problems and always call to say if she has urine infection, bloods done and

doctor informed so medicines can be prescribed, very happy with her care!

Reply from Kate Czeczko, Business Development Manager at Shaftesbury Court Residential Care HomeMy overall view of Shaftbury Court, is that the staff are very nice, the manager has always time to listen to any issues and staff, my mother is very happy there, they attend to any problems that arise promptly with medical problems and always call to say if she has urine infection, bloods done and doctor informed so medicines can be prescribed, very happy with her care!

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Review of
Shaftesbury Court Residential Care Home
from kenneth h (Son-in-law of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

I want to sincerely thank the manager Olu and the team at Shaftesbury Court for the incredible care and compassion you show every day for my mother-in-law. Your kindness, patience, and dedication make such a positive difference in the lives of residents and their families. It's clear that you treat

everyone with dignity and respect, and that creates a truly warm and welcoming environment. You're not just providing care-you're creating a home. Since Olu (manager) commenced his management role he has made many improvement's for the care home and the residents, he and the staff keep us updated with any health issues or incidents that have occurred with my mother-in-law. Olu welcomes us every time he on shift and he is very committed to ensure the residents receive excellent care and support. We have seen more daily activities which involves the residents well done Becky, the bar has opened which I see all of the residents enjoying, hair dresser service, clothes sale, regular meetings

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care HomeThank you for sharing such wonderful feedback. We're delighted to hear that the improvements and activities have made a positive difference for your loved one and family. Creating a welcoming home where residents feel valued and supported is at the heart of what we do, and it's fantastic to know this is shining through. Your kind words mean so much to the whole team.

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Review of
Shaftesbury Court Residential Care Home
from Anne O (Resident) assisted by family/friend published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

The service was brilliant. All staff and manager were kind, and was available if any problems arose. They're willing to help.

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care HomeThank you for sharing such positive feedback. We're delighted to hear you found our service brilliant and that our team were kind and supportive throughout. It's wonderful to know they were available whenever needed and happy to help. Your comments mean so much to us.

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Review of
Shaftesbury Court Residential Care Home
from Paul O (Son of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

My mother has been at Shaftesbury Court for respite care, and it's been genuinely life-changing for her and for me. Before arriving, she was anxious and lonely at home, but here she's become calm, sociable, and truly content.

The staff are wonderful - caring, patient, and attentive. Mum feels safe,

supported, and valued, and she's told me several times how much she loves it there and would like to stay permanently.

It's a huge relief knowing she's happy and cared for so well. I'm incredibly grateful to Olu, Sharon, and the whole team for the compassion and dedication they've shown.

The rooms are lovely and building is well kept with a garden.

Reply from Kate Czeczko, Business Development Manager at Shaftesbury Court Residential Care HomeThank you for your wonderful feedback! We're so pleased to hear your mother felt safe, happy, and supported during her stay. Your kind words about Olu, Sharon, and the team mean a lot to us. We truly appreciate you taking the time to share this, and we look forward to welcoming her again soon.

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Review of
The Manse Residential Care Home
from Robert O (Son of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

The team at The Manse are incredibly caring and thoughtful. They are always helpful, considerate, and take the time to truly involve my father in daily life and activities. From the very beginning, they've been extremely supportive with all my questions and concerns, always responding with kindness

and professionalism. The home itself is very safe, exceptionally clean, and has a warm, welcoming atmosphere. I'm deeply grateful for the outstanding care my father receives here - truly a five-star service in every way.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care HomeThank you so much for your thoughtful review. We're delighted to hear your father feels supported and involved, and that our team's care and kindness have made a difference. Creating a safe and welcoming home is what we strive for every day.

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Review of
The Manse Residential Care Home
from Elizabeth Y (Regular Volunteer) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

My friend John is a resident. I visited him and decided that I wanted to be a friend to the other residents. As a friend, I sing karaoke for them and with them once a month at my own expense - as a volunteer. The staff are really friendly, patient, loving and kind. I'm not one for giving faint praise,

so please believe me when I say the residents are very well cared for, and I've made some new friends as a consequence of everyone being so nice.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care HomeThank you so much for your heartfelt review. It means a great deal to hear how warmly you've embraced the community and how much joy your karaoke sessions bring to our residents. Your kind words about the team and the care provided are truly appreciated. We're so pleased that your visits have led to new friendships and such positive experiences for everyone involved.

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Care Homes Owned by Sanctuary Care Ltd in London

Sanctuary Care Ltd Locations in London (6)

Sanctuary Care Ltd Reviews in London (377)

Riverlee Residential and Nursing Home

Aashna House Residential Care Home

Aashna House Residential Care Home

Aashna House Residential Care Home

Shaftesbury Court Residential Care Home

Aashna House Residential Care Home

Aashna House Residential Care Home

Rowanweald Residential and Nursing Home

Rowanweald Residential and Nursing Home

Aashna House Residential Care Home

Rowanweald Residential and Nursing Home

Shaftesbury Court Residential Care Home

Riverlee Residential and Nursing Home

Riverlee Residential and Nursing Home

Shaftesbury Court Residential Care Home

Shaftesbury Court Residential Care Home

Shaftesbury Court Residential Care Home

Shaftesbury Court Residential Care Home

The Manse Residential Care Home

The Manse Residential Care Home

Awards / Recognitions (11)

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