Sanctuary Care Ltd in London | 6 Care Homes

Review of
Shaftesbury Court Residential Care Home
from kenneth h (Son-in-law of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

I want to sincerely thank the manager Olu and the team at Shaftesbury Court for the incredible care and compassion you show every day for my mother-in-law. Your kindness, patience, and dedication make such a positive difference in the lives of residents and their families. It's clear that you treat

everyone with dignity and respect, and that creates a truly warm and welcoming environment. You're not just providing care-you're creating a home. Since Olu (manager) commenced his management role he has made many improvement's for the care home and the residents, he and the staff keep us updated with any health issues or incidents that have occurred with my mother-in-law. Olu welcomes us every time he on shift and he is very committed to ensure the residents receive excellent care and support. We have seen more daily activities which involves the residents well done Becky, the bar has opened which I see all of the residents enjoying, hair dresser service, clothes sale, regular meetings

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care HomeThank you for sharing such wonderful feedback. We're delighted to hear that the improvements and activities have made a positive difference for your loved one and family. Creating a welcoming home where residents feel valued and supported is at the heart of what we do, and it's fantastic to know this is shining through. Your kind words mean so much to the whole team.

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Review of
Shaftesbury Court Residential Care Home
from Anne O (Resident) assisted by family/friend published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

The service was brilliant. All staff and manager were kind, and was available if any problems arose. They're willing to help.

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care HomeThank you for sharing such positive feedback. We're delighted to hear you found our service brilliant and that our team were kind and supportive throughout. It's wonderful to know they were available whenever needed and happy to help. Your comments mean so much to us.

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Review of
Shaftesbury Court Residential Care Home
from Paul O (Son of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

My mother has been at Shaftesbury Court for respite care, and it's been genuinely life-changing for her and for me. Before arriving, she was anxious and lonely at home, but here she's become calm, sociable, and truly content.

The staff are wonderful - caring, patient, and attentive. Mum feels safe,

supported, and valued, and she's told me several times how much she loves it there and would like to stay permanently.

It's a huge relief knowing she's happy and cared for so well. I'm incredibly grateful to Olu, Sharon, and the whole team for the compassion and dedication they've shown.

The rooms are lovely and building is well kept with a garden.

Reply from Kate Czeczko, Business Development Manager at Shaftesbury Court Residential Care HomeThank you for your wonderful feedback! We're so pleased to hear your mother felt safe, happy, and supported during her stay. Your kind words about Olu, Sharon, and the team mean a lot to us. We truly appreciate you taking the time to share this, and we look forward to welcoming her again soon.

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Review of
The Manse Residential Care Home
from Robert O (Son of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

The team at The Manse are incredibly caring and thoughtful. They are always helpful, considerate, and take the time to truly involve my father in daily life and activities. From the very beginning, they've been extremely supportive with all my questions and concerns, always responding with kindness

and professionalism. The home itself is very safe, exceptionally clean, and has a warm, welcoming atmosphere. I'm deeply grateful for the outstanding care my father receives here - truly a five-star service in every way.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care HomeThank you so much for your thoughtful review. We're delighted to hear your father feels supported and involved, and that our team's care and kindness have made a difference. Creating a safe and welcoming home is what we strive for every day.

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Review of
The Manse Residential Care Home
from Elizabeth Y (Regular Volunteer) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

My friend John is a resident. I visited him and decided that I wanted to be a friend to the other residents. As a friend, I sing karaoke for them and with them once a month at my own expense - as a volunteer. The staff are really friendly, patient, loving and kind. I'm not one for giving faint praise,

so please believe me when I say the residents are very well cared for, and I've made some new friends as a consequence of everyone being so nice.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care HomeThank you so much for your heartfelt review. It means a great deal to hear how warmly you've embraced the community and how much joy your karaoke sessions bring to our residents. Your kind words about the team and the care provided are truly appreciated. We're so pleased that your visits have led to new friendships and such positive experiences for everyone involved.

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Review of
Riverlee Residential and Nursing Home
from Karlene T (Niece of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

Overall, I've found the staff to be very helpful, caring and personable. With few exceptions, I feel that my uncle is getting very good care, he is well fed, even though he's not a big eater. I feel assured of his continuing good care, thanks to the staff. The facility is well maintained and clean.

Reply from Kate Marson, Business Development Manager at Riverlee Residential and Nursing HomeThank you for your kind feedback. We're pleased to hear that your uncle is receiving the care and attention he deserves, and that our staff have made a positive impression through their helpful and personable approach. It's also reassuring to know that you find the facility well maintained and clean. Your comments are greatly appreciated and will be shared with the team.

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Review of
The Manse Residential Care Home
from Christine L (Friend of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

A family friend - Peter - came to The Manse in April 2025. I try to visit as much as I can. I find the staff very kind and helpful. It is always clean and I know Peter enjoys all the meal. I don't think he could have a better place to live. There are four of us who try to keep in touch as much as possible.

I know Peter likes living there. Thank you so much for all your kindness to Peter.

Reply from Kate Marson, Business Development Manager at The Manse Residential Care HomeThank you for your kind feedback. We're pleased to hear that Peter is happy at The Manse and that you've found the staff and environment to be supportive and welcoming. Your continued visits and thoughtful words are greatly appreciated, and we remain committed to providing the highest standard of care.

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Review of
The Manse Residential Care Home
from L A (Friend of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

I attended the BBQ today, and it was lovely to see the residents enjoying the outside space and making memories.

Reply from Kate Marson, Business Development Manager at The Manse Residential Care HomeThank you for attending the BBQ today. It's wonderful to hear that you enjoyed seeing the residents making the most of the outdoor space and creating special memories. Your presence helped make the event even more meaningful

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Review of
The Manse Residential Care Home
from J J (Daughter-in-law of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

The care my family member has received has been exceptional. All staff are professional, kind and caring. The events organised are inclusive & fun - both for residents & family/friends too. I have no complaints whatsoever. Nitin, Puspah & team should be proud of themselves & the community they've created

at The Manse.

Reply from Kate Marson, Business Development Manager at The Manse Residential Care HomeThank you for your kind words. We're so proud to hear your family member has received exceptional care. Shoutout to Nitin, Puspah & the amazing team at The Manse. Your recognition means the world to us.

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Review of
Riverlee Residential and Nursing Home
from Evelyn M (Sister of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

The transfer of my sister was done very well. Good co operation between management and staff and settled period going well. Top pick when new nurse change over, they phone me to let me know she is doing well and any concerns I had.

Reply from Kate Marson, Business Development Manager at Riverlee Residential and Nursing HomeThank you for your feedback. We're pleased to hear that your sister's transfer was handled smoothly and that communication between our management and staff has supported a positive settling-in period. We're especially glad that our team kept you informed during the nurse changeover and addressed any concerns you had. Your kind words are greatly appreciated.

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Review of
Haven Residential Care Home
from Kathleen M (Respite Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful.
Recommended to anybody.
Will use again.
Loved it.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care HomeThank you so much for your kind words! We're thrilled you had a great experience and truly appreciate the recommendation.

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Review of
Shaftesbury Court Residential Care Home
from Tracey S (Niece of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Overall, care for my aunt is excellent. She is treated with respect and care. Also given her independence. Making friends, has the freedom to come and go to her room. Staff professional, friendly.

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care HomeThank you for your lovely feedback. We're so pleased your aunt feels respected, cared for, and free to enjoy her independence. It means a lot to know she's happy and supported by our friendly, professional team.

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Review of
Shaftesbury Court Residential Care Home
from June B (Sister of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My sister is resident at Shaftesbury and I would just like to praise all of the staff and manager for their kindness and understanding. My sister is always smiling and joins in the many activities they have every day.
My sister has a lovely room close to the main room as she ahs walking difficulty.

She makes knitted squares which are often turned into blankets.

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care HomeThank you for your lovely review. We're so pleased your sister is happy at Shaftesbury and enjoying the activities. It's wonderful to hear she feels supported and continues her knitting. Your kind words mean a lot to our team.

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Review of
Shaftesbury Court Residential Care Home
from Steve B (Sister-in-law of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My sister-in-law is sometimes cheeky to the staff and they always make her smile. She enjoys all the activities, especially BINGO. I feel she is safe and very well cared for. She loves the food and this does reflect in the weight she has put on. We always feel welcome when we usually arrive unannounced.

Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury Court Residential Care HomeThank you for your lovely review! We're so pleased your sister-in-law feels safe, happy, and well cared for. It's great to hear she enjoys the activities and that our team can always make her smile. We're glad she enjoys the food too! thanks again we truly appreciate your kind words.

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Review of
The Manse Residential Care Home
from S W (Granddaughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Very lovely atmosphere, staff members are very welcoming and fulfil all our needs. Couldn't wish for anything more for our nan, food and vibes are amazing. I love all events as they are very lovely and bring everyone together.

Reply from Jacob Hardie, Design and Marketing Assistant at The Manse Residential Care HomeThank you so much for your lovely review! We're thrilled to hear your nan feels so well cared for and that you enjoy the food, atmosphere, and events. It means a lot to us!

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Review of
Haven Residential Care Home
from Siobhan F (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

My mum stayed at the home for restbite.
We would definitely recommend this home the care is 5 star and the home is spotless
All the staff are amazing and care greatly about their residents. I knew my mum was safe and well cared for while she stayed.
There is entertainment if they wish to take part

which my mum throughly enjoyed.
The gardens are beautiful
The home is outstanding and a great team of staff .A big big thank you from us. We will be back.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care HomeThank you for your kind words! We're delighted your mum enjoyed her stay and that you felt confident in the care she received. Your feedback means a lot to our team.

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Review of
Haven Residential Care Home
from A C (Respite Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

I needed 1 week's respite care in July and was looked after very well during my stay.

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Review of
Aashna House Residential Care Home
from Dipen P (Son of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

My mother passed away a few months ago and hence my father is alone if we are away. This has been fine but he had a fall suffering several cracked ribs and a head wound. We had to go away for 1 week and we were looking at our options and Aashna offered us a respite care option. My father has never left

our home and we were all quite nervous but the care he received was exemplary. His room was clean and very bright and comfortable and he even commented on how well he was looked after and the carers could not do enough to make him feel comfortable for the 2 weeks he stayed there. He came home happy and we felt he was safe and secure at a vulnerable time for him. The greatest compliment we can give is that he has said if he has to go anywhere again it should be Aashna!

Reply from Jacob Hardie, Design and Marketing Assistant at Aashna House Residential Care HomeThank you for your kind words. We're so pleased your father felt safe, comfortable, and well cared for during his stay with us. It's wonderful to hear he returned home happy and would choose Aashna again-this truly means a lot to our team.

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Review of
Haven Residential Care Home
from E H (Resident) assisted by family/friend published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

Since I have arrived at Haven, I have found all of the staff to be very welcoming. Everything is kept very clean.

Reply from Jacob Hardie, Design and Marketing Assistant at Haven Residential Care HomeThank you so much for your kind words! We're thrilled to hear you've felt welcomed and noticed the cleanliness - we take great pride in both. We're glad you're enjoying your time at Haven!

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Review of
Riverlee Residential and Nursing Home
from J M (Wife of Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

My husband was a resident for over 3 years at Riverlee. During this time he was very well cared for and became his home and the staff his friends. The staff always made me welcome and it was always a pleasure to spend time at the home with them and my husband. Everyone at the home was incredibly kind

and supportive to me and my husband at the end and made sure we were both cared for.
I am very grateful to everyone at Riverlee for their friendship, care and support.

Reply from Jacob Hardie, Design and Marketing Assistant at Riverlee Residential and Nursing HomeThank you so much for your heartfelt words. It means the world to us to know that Riverlee became a true home for your husband and a place of comfort and friendship for you both. We feel privileged to have been part of his journey and to have shared so many meaningful moments with you along the way.

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Care Homes Owned by Sanctuary Care Ltd in London

Sanctuary Care Ltd Locations in London (6)

Sanctuary Care Ltd Reviews in London (368)

Shaftesbury Court Residential Care Home

Shaftesbury Court Residential Care Home

Shaftesbury Court Residential Care Home

The Manse Residential Care Home

The Manse Residential Care Home

Riverlee Residential and Nursing Home

The Manse Residential Care Home

The Manse Residential Care Home

The Manse Residential Care Home

Riverlee Residential and Nursing Home

Haven Residential Care Home

Shaftesbury Court Residential Care Home

Shaftesbury Court Residential Care Home

Shaftesbury Court Residential Care Home

The Manse Residential Care Home

Haven Residential Care Home

Haven Residential Care Home

Aashna House Residential Care Home

Haven Residential Care Home

Riverlee Residential and Nursing Home

Awards / Recognitions (11)

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