Care Homes Owned by Sanctuary Care Ltd in Highland

My aunt is now deceased but she had the best death possible at The Meadows. Staff sat with her 24 hours a day so she wouldn't die alone. I was kept informed at every step. They made sure her death was dignified and respectful, even accompanying her out to the funeral director's transport to say goodbye. Three wonderful members of staff even used their day off to come down to the funeral. I will always feel grateful to them for making the 3.5 hour journey.

There is a wide variety of activities available, usually every day, offering something to suit everyone's interests. The staff consistently go above and beyond to provide a warm, caring, and supportive environment, and we are truly grateful for the exceptional care they give.

All staff are very professional, caring and helpful , my mum took a while to settle in but I know that she is safe and starting to enjoy her surroundings. They offer a good variety of activities and mum particularly likes the music afternoons. My mother has a good appetite and really enjoys the food at Kintyre House. Her needs are being met and she is being well looked after. They have lots of outside seating areas and a beautiful garden at the rear of the property with plenty of seating available. They can also be taken for walks around the nearby Saltburn Community woods.

+ my mind is at ease with that.

I have personally had a few health issues requiring hospitalisation in the short while that I have been here and the staff have been most attentive.

As a family member, I have always found the atmosphere to be friendly within and the staff approachable. I like that it is light and airy throughout. I've taken great comfort in the knowledge that mum was safe, comfortable and happy.

Kintyre Care Home has made an amazing turnaround in the quality of care they provide. My mum's constant medical and personal needs are now met with consistency, urgency, and genuine attention. When something goes wrong, staff escalate issues quickly and keep me fully informed. They're approachable, easy to speak to, and open to concerns or ideas that support my mum's best interests. The atmosphere in the home has improved massively, communication is clearer, and the working relationship between families and staff feels stronger and more positive. Overall, the service has gone from poor to truly excellent.

Hetty xx

There is always someone around making sure that you are ok safe and well. Food is very good and residents all say they are cared for very well. Place is always clean and tidy plenty of places to meet with other residents in the lounge and dining room. My mother has also been out on a outing and enjoyed it very much.

Although we live some distance away, we visit regularly, and the staff are consistently excellent at keeping in touch.

My Mother has been in Mull Hall for 6 years. I have nothing but praise for the manager and all the staff, they are very kind and attentive to Mam and nothing is to much trouble. When I go to visit they are very kind and easy to talk too and put my mind at ease. Always a cup of tea on the go too. I would highly recommend this care home to anyone that has the difficult decision to put a loved one into care.

Thank you to everyone for all that you do. We are so grateful for the compassion, support, and dedication you show every day.

Found the staff friendly, caring and helpful in settling my auntie into her new home, and to mix with other residents. She enjoys the entertainment and trips. We feel she is safe there.

Kintyre House has been a Godsend. I don't have to worry about Mum as she is in the best place. She gets on with the carers and patients, and they get on with her. My mum seems happier in here than at home and I cannot thank the staff enough.

Staff are friendly and attentive. Management - friendly and caring.

Mum seems settled, staff are very caring and helpful. There have been a few hiccups along the way, but are always resolved.

Mum seems to have settled into the home and is quite comfortable. The staff are very good to her. The little settling in issues we had were all sorted out.

The home is nice, and everyone is friendly and helpful. The activities are good and varied every week.

My mother is a long term resident @ The Meadows following on from a stroke. The staff are excellent and thankfully the facilities are now getting the time and money spent on them. Unfortunately the bedrooms could do with more space with ensuite facilities but appreciate this is probably a longterm wish. My main concern now is the withdrawel of the home bus - my mother is wheelchair dependant but loved her trips out in the bus for some unknown reason the bus has been removed from service though a 'shared' bus has been purposed. Taking this vital asset from the home needs to be rethinked please for the sake of the residents.

I am overall pleased with my mums care. However I am disappointed to see that the minibus has been withdrawn. The activities staff do well with the resources they have, but not being able to attend or visit local and further afield events will have a negative impact on the residents welfare. I would like to see the minibus being returned.