Care Homes Owned by Sanctuary Care Ltd in Tyne & Wear

As my husband has not been in care home long, care has been good.

The staff are amazing, looking after the residents and I think they deserve a pay rise

Not sure how often his room is cleaned??

Knowing my mother is safe and loved by the team gives me total peace of mind; and I am profoundly grateful to the entire team.

the entrance/foyer is very welcoming with a good security system in place. food quality is very good + varied menus. Rooms + corridors are clinical looking + do not give a homely feeling. Staff are approachable & generally friendly. Concerns are cleanliness, personal hygiene + poor activities, the activity room is often locked. No stimulation for residents. Events are poorly advertised - hence very few family members attend them. The gardens are beautiful but underutilised by residents as no-one takes them out for fresh air or to appreciate the plants / flowers / shrubs. No trips out / excursions for residents this summer

Laundry is a nightmare despite my husbands clothes being labells. 2prs of slippers missing in 8wks. 1pr turned up today. Lift out of order (not ideal) TV in lounge upstairs is broken (blue colour all the time... should be taken out.) 1 Lounge. Chairs situated in passage way. Dignity/care mentioned in literature... not always observed. I appreciate staff have a difficult job and have found them very approachable upstairs. Wkends seem to have lots of foreign staff who appear to have poor command of English. Discussed change of room 3wks ago still waiting!

I cant list them all and Ill never be able to thank you enough.

My dad is currently very poorly and on end of life and the team upstairs have been so amazing with him. I can't thank them enough.

The staff are great & most of them are very caring. I was recommended this home by quite a few people before she was admitted & im happy with the care she receives. The only issue is getting in through the door especially on a weekend. They recently put on a summer fayre for the residents & relatives which was absolutely brilliant .

The staff aren't in a work place.. they are in the resident's home which is great to see.

I book my mother into Dovecote High Spe for respite 12 weeks a year and have always found it very good. I always found it very good. I always feel safe leaving her for the week as the home is lovely and clean, the carers are brilliant, food fantastic and the management very welcoming and caring. I would recommend this home to anyone. Thank you.

Bath: Have asked many times for a list in Mam's room when she has had a bath. Sick of always having to ask. Sometimes 5 days before Mam has been bathed! Worry about residents who have no family to visit!

My mum experienced a number of health challenges related to her dementia, and spent some time in hospital before Christmas. She was eventually discharged, and we were really worried about her. She was bedridden and really thin. Several months later, she is back on her feet, responsive and independently walking around! This has not just happened, it is down to the first-class quality care she has received and attention here. Thank you x

From the very start all of the staff at the Sanctiary Pavillion were amazing. We had looked at this home when planning care & were impressed with the facilities and warm welcome we received. After a rapid decline in my mums condition the team at Pavillion reacted quickly to ensure a room was available to support her needs at very short notice

Mum settled very quickly in a lovely ensuite room and was looked after by the most amazing nurses, carers and managers in the home. Supporting not just her needs but the family too.

Sadly my mum was not with the home very long but the compassion and support the team provided extevded well beyond her csre & the staff went above and beyond right to the end.

I would nor hesitate to recimmend this home and would like to pass our our heartfelt thanks to everyone in the amazing Paviliion Team.

The staff, from admin across the 'board', are pleasant and approachable. Residents are treated as individuals and with respect. Any concerns are dealt with understanding. On the negative side, there doesn't appear to be any suitable access to the lawned area. It would be beneficial to those residents, who are able, to enjoy the open space, fresh air.

Dovecote Care Home provides an excellent standard of care within a warm, welcoming environment. The staff are caring and attentive, nothing is ever too much trouble. They offer good quality meals that my father-in-law enjoys, also cater to his needs when he fancies something different to the daily menu. Between all staff there is a strong sense of teamwork. Plenty of activities, parties and social events to keep residents active and happy. I would 100% recommend Dovecote Care Home.

Home is very clean staff are excellent at there jobs they phone me with appointments.the staffs interaction with residents is brilliant always doing activities.my own experience in the home is excellent staff always polite nd welcoming if I had other members of family that need care I would recommend dovecote

Very pleased with facilities and care and attention with my friend in your care. Excellent.

Staff are great, very caring, Mum can be difficult but staff have great patience.

My father was in Dovecotes Care for just over 6 months. He had dementia and when it became impossible to look after him at home we had to find somewhere for him quickly, Which the management helped with and got him in the very next day. We were all so grateful for that as my mother could not cope any longer. From the moment he arrived he was looked after so well, he wasn't able to join in most of the activities that happen every day but he loved the variety of singers and the other entertainment that always seems to be on. The care staff are amazing, so kind and caring. They do a very difficult job and they are all so happy and they always have time for a little chat. The home is immaculate, his room was so cosy, my father loved the food, so much choice and always available. Unfortunately my father passed away in Dovecote in December but as a family we are very happy with the care he received. We actually not only miss visiting him but we miss all the staff and other residents.