Care Homes Owned by Sanctuary Care Ltd in Tyne & Wear

Thank you so much for your kind words. We're truly sorry for your loss and honoured to have cared for your father during his time at Pavillion. It's incredibly moving to hear how happy and at home he felt with us - that means everything to our team.Your heartfelt recommendation is deeply appreciated, and we'll be sure to share it with everyone here. Thank you again for your trust and support.

Thank you so much for your kind words. We're thrilled to hear you're happy at The Pavillion and that you're enjoying the care, comfort, and companionship here. Your appreciation means a lot to our team, and we're so glad you feel at home.

Thank you for your thoughtful and generous feedback. We are honoured that you entrusted us with your father's care and chose to make his stay permanent. Your recognition, particularly as a healthcare professional, is deeply valued. We are pleased to know our team's compassion and professionalism made a positive impression on both your family and your father.

Thank you so much for your kind words about Dovecote. We're so glad your Auntie's birthday was a special day and that she looked happy and well cared for. It's wonderful to hear the buffet and support from our team made the celebration enjoyable for your family. We truly appreciate your feedback!

Thank you for your heartfelt message. We're delighted your mum had such a special 97th birthday and felt truly celebrated. We're grateful for your kind words about our staff, who will be so proud to read your comments.

Thank you for sharing your positive experience. We're thrilled to know your mother has settled comfortably at Pavilion. Your kind words about our staff, cleanliness, and activities mean a lot to us. We're committed to maintaining a welcoming environment and greatly appreciate your feedback.

Thank you for sharing such a heartfelt message. We are truly sorry for your loss and really appreciate your kind words about the care your dad received. It means so much to know that our team could provide such comfort and support to both your dad and your family during such a difficult time. We will be sure to share your review with the home manager and her team, who will be touched to read your comments, thank you.

Thank you for your lovely review. It's wonderful to hear that your sister is so well cared for, happy and relaxed, and that she enjoys the social activities. We're also glad you appreciate the photographs - it's a great way to share special moments and keep everyone connected.

Thank you for your feedback. We truly appreciate your kind words about our regular staff. Unfortunately, due to a recent flu outbreak, we had to rely on some agency cover because of staff being poorly, but I'm pleased to say that we are now back to normal with our dedicated, long-serving team. Please rest assured that we take all aspects of personal care and hygiene very seriously and are sorry to hear you feel we fell short on this occasion. We will of course share your feedback directly with the home manager please also feel free to reach out to her directly her door is always open. Regarding the homes interior, we are already in a rolling programme of redecoration to enhance our environment for residents and families.

Thank you for your lovely review and kind words about our team. It's heartwarming to hear that your mum was treated with such kindness and dignity and we truly appreciate your recognition of every member of staff who cared for her. We understand that not everyone wants to participate in activities, but we always strive to offer a variety of engaging options. We're sorry if there was any confusion about what was available. Thank you again for your support.

Thank you for your kind review, we are delighted to hear your friend receives such good care. I am pleased to say that after a short period where our maintenance operative was off work, he is now back and our rolling redecoration programme to keep rooms fresh and welcoming has resumed. Regarding agency staff, we usually have a core team of long-serving staff, but a recent flu outbreak meant we had to rely on agency cover as many staff were poorly, but we are delighted to be back to normal now.