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Care Homes Owned by Sanctuary Care Ltd in Tyne & Wear

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sanctuary Care Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 7279 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Tyne & Wear (2)

 - Browse 2 Care Homes owned by Sanctuary Care Ltd in Tyne & Wear
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Dovecote Residential Care Home
Hugar Road, High Spen, Rowlands Gill NE39 2BQ 
9.6 87 reviews
Dovecote Residential Care Home, Rowlands Gill, Tyne & Wear
"Dovecote Care Home provides an excellent standard of care within a warm, welcoming environment. The staff are caring and attentive, nothing…"   Read all 87 reviews
  • from £1,161 / week
  • 61 Rooms
Location Type Care Home

Rated Good in every single area of their Care Quality Commission report (February 2025), Dovecote has a wonderful team of staff who are devoted to enriching the lives of their residents. They provide ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Pavillion Residential and Nursing Home
North View Terrace, Chilton Moor, Houghton le Spring DH4 5NW 
9.5 104 reviews
Pavillion Residential and Nursing Home, Houghton le Spring, Tyne & Wear
"Would like to express how fantastic Jayne and Ashleigh are, they are so polite and treat all the residents and visitors with respect. They…"   Read all 104 reviews
  • from £1,207 / week
  • 68 Rooms
Location Type Care Home

The team at the Pavillion, many of whom have proudly worked at the home for over 10 years, provide residential, nursing, dementia, palliative and respite care, which can be booked in advance. The ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Sanctuary Care Ltd Reviews in Tyne & Wear (191)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.624) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Dovecote Residential Care Home

from Derek H (Son-in-law of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dovecote Care Home provides an excellent standard of care within a warm, welcoming environment. The staff are caring and attentive, nothing is ever too much trouble. They offer good quality meals that my father-in-law enjoys, also cater to his needs when he fancies something different to the daily menu.
Between all staff there is a strong sense of teamwork. Plenty of activities, parties and social events to keep residents active and happy. I would 100% recommend Dovecote Care Home.
Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care HomeThank you for sharing such lovely feedback. We're delighted to hear your father-in-law feels well cared for and enjoys the welcoming atmosphere, meals and activities. It means so much to know you would recommend us.
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Review of

Dovecote Residential Care Home

from T W (Sister of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home is very clean staff are excellent at there jobs they phone me with appointments.the staffs interaction with residents is brilliant always doing activities.my own experience in the home is excellent staff always polite nd welcoming if I had other members of family that need care I would recommend
dovecote
Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care HomeThank you for such lovely feedback. We're delighted to hear how clean and welcoming the home feels and that the team's warmth and support have made such a positive impression. It's wonderful to know you would recommend us to others.
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Review of

Pavillion Residential and Nursing Home

from Pauline J (Friend of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with facilities and care and attention with my friend in your care. Excellent.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing HomeThank you for sharing your feedback. We're delighted to hear that the facilities and the care given to your friend have made such a positive difference.
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Review of

Pavillion Residential and Nursing Home

from Jo C (Daughter of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are great, very caring, Mum can be difficult but staff have great patience.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing HomeThank you for sharing your feedback. It's lovely to hear how supported your mum feels.
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Review of

Dovecote Residential Care Home

from Clifford W (Son of Resident) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Dovecotes Care for just over 6 months. He had dementia and when it became impossible to look after him at home we had to find somewhere for him quickly, Which the management helped with and got him in the very next day. We were all so grateful for that as my mother could not cope any
longer. From the moment he arrived he was looked after so well, he wasn't able to join in most of the activities that happen every day but he loved the variety of singers and the other entertainment that always seems to be on. The care staff are amazing, so kind and caring. They do a very difficult job and they are all so happy and they always have time for a little chat. The home is immaculate, his room was so cosy, my father loved the food, so much choice and always available. Unfortunately my father passed away in Dovecote in December but as a family we are very happy with the care he received. We actually not only miss visiting him but we miss all the staff and other residents.
Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care HomeThank you for sharing such a heartfelt review. It means so much to hear that your father felt comfortable, cared for and supported during his time with us. Knowing that the team, the experiences and the homely environment brought comfort to your family is truly appreciated.
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Review of

Dovecote Residential Care Home

from J B (Son of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother with Alzheimer's has received since becoming a resident last September has been outstanding and she is so much better since being at Dovecote. The staff are amazing and have been great at communicating with myself and my brother. They have also been really good with my dad, who visits
every day, and with keeping an eye on him. Can't fault anyone or anything at all.
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Review of

Dovecote Residential Care Home

from Helen L (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the manager to the carers, all staff were extremely kind and caring to both Dad and myself. Nothing was too much bother.
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Review of

Dovecote Residential Care Home

from V M (Wife of Resident) published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a difficult decision to place my husband, who has young onset dementia, into care after a brief respite. It was becoming so very difficult to look after him at home. Dovecote has provided a warm,, safe and caring environment for my husband. The staff are all extremely caring, kind and approachable
to help with any concerns I may have. Niggles are addressed with professionalism. The food is outstanding, full marks to the kitchen staff. I am welcome any time of day I visit. Dovecote has been the right decision for us as a couple.
Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care HomeThank you for sharing such heartfelt feedback. We understand how difficult the decision can be, and we're so pleased to hear that you feel supported and reassured. It's wonderful to know our team and environment have made a positive difference for you both. Your kind words about the care, approachability of the staff, and the quality of the food mean so much to us.
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Review of

Dovecote Residential Care Home

from Peter B (Son of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dovecote has been a first class experience for looking after my mother. The care and dedication from the staff is excellent. My mother is thriving since she has been a patient.
Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care HomeThank you so much for your wonderful feedback. We are delighted to hear that your mother is thriving and that you have had such a positive experience with Dovecote. Our team works hard to provide the highest standard of care and dedication, so it means a lot to know this has made a difference. We truly appreciate you taking the time to share your thoughts.
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Review of

Pavillion Residential and Nursing Home

from S B (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pavillion Care Home was recommended to me by a neighbour whose father was once a resident. I had viewed many care homes to find the ideal 'home' for my mom and when I visited Pavillion I was not disappointed. The home is always clean and tidy. The staff are always wearing their uniform and are happy
and welcoming. They always ensure Mam is clean and well looked after. IN particular, Jayne and Ashley have a lot of patience with Mam and treat her like a family member, which is very reassuring for me. I can finally sleep at night knowing she is in good care. Thank youl
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing HomeThank you so much for sharing your experience. Its incredibly heartwarming to hear how welcomed and reassured youve felt since your mum joined us. Knowing shes well cared for and treated with such kindness means the world to us. Were proud to provide a clean, safe and supportive environment where families can feel at ease.
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Review of

Pavillion Residential and Nursing Home

from Jade G (Niece of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like to express how fantastic Jayne and Ashleigh are, they are so polite and treat all the residents and visitors with respect. They are both always so happy, and nothing is too much trouble for either of them. They are a credit to the care home.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing HomeThank you so much for your kind words. It's wonderful to hear how warmly our team members are engaging with residents and visitors. Creating a cheerful and respectful environment is at the heart of what we do, and feedback like this truly means a lot.
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Review of

Pavillion Residential and Nursing Home

from J P (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has resided at the Pavillion for over 3 years now. I can't praise Ashley and Jayne enough. They both have bubbly personalities and nothing is too much trouble. If they are working we are 100% happy, unfortunately that can't be said for all carers. My mam's room 40 has been due to get decorated
etc for months so I'm hoping under new management this will be carried out.
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Review of

Pavillion Residential and Nursing Home

from P F (Son of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has recently passed away and his last 18 months were so very happy at Pavillion. Everyone at the Carehome has been so caring, friendly and thoroughly professional. They looked after him with loving care and always had his best interests at heart. The best example I can think of is that for
many years Dad was adamant he never wanted to go to a Carehome but circumstances became such that he just had to move from London to Pavillion. After 2 months he told us to sell his home as he had no intentions of going back to London as he was so happy "and I live here now with all these wonderful people looking after me". The purpose of writing this review is to assure anyone looking for a fantastic Carehome for a loved one then they need look no further than Pavillion. Thank you to everyone at Pavillion for making my father's last 18 months so happy and safe.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing HomeThank you so much for your kind words. We're truly sorry for your loss and honoured to have cared for your father during his time at Pavillion. It's incredibly moving to hear how happy and at home he felt with us - that means everything to our team.Your heartfelt recommendation is deeply appreciated, and we'll be sure to share it with everyone here. Thank you again for your trust and support.
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Review of

Pavillion Residential and Nursing Home

from David F (Son of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not a bad word to say. Please see rating.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing HomeThank you so much for your kind words and for taking the time to review. We're thrilled to hear that you had nothing but good things to say.
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Review of

Pavillion Residential and Nursing Home

from Elizabeth H (Resident) assisted by family/friend published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Pavillion has been my home for 6 months now. I am very happy here. My room is comfortable and very clean. I have freshly laundered bedding every day! My personal care is excellent. I can't sat "thank you" enough times to the wonderful carers. Although always busy they never rush when attending to
me. Meals are appetising served in lovely dining room. The ladies at the table have become my friend. There are many events organised. I am looking forward to the summer fair on Saturday. Family and friendly are always made welcome.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing HomeThank you so much for your kind words. We're thrilled to hear you're happy at The Pavillion and that you're enjoying the care, comfort, and companionship here. Your appreciation means a lot to our team, and we're so glad you feel at home.
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Review of

Pavillion Residential and Nursing Home

from P B (Wife of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpfull look after all needs.
Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing HomeThank you for your kind words! We're glad to hear our staff are meeting your needs with care and support.
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Review of

Pavillion Residential and Nursing Home

from N L (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed lower staff levels especially on a weekend, impacting on staff who are running around trying to do their best for all the residents. Very different to visit on a weekend, can wait around ten minutes to get into home.
Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing HomeThank you for your wonderful scores for our home and team at Pavillion. Your feedback is invaluable to us and will be passed onto our team.
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Review of

Dovecote Residential Care Home

from Jill O (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was placed at Dovecote for respite. Myself and mother were caring for him at home but his behaviour deteriorated when I went overseas, we found the staff at the facility to be so caring, helpful and understanding, we asked to make the respite permanent, and I don't think you can get a better
recommendation than that. I myself being a nurse that started my career in a nursing home, understand the pressure the staff are under, but they never seem frustrated and are eager to please the residents and family. I was very impressed.
Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care HomeThank you for your thoughtful and generous feedback. We are honoured that you entrusted us with your father's care and chose to make his stay permanent. Your recognition, particularly as a healthcare professional, is deeply valued. We are pleased to know our team's compassion and professionalism made a positive impression on both your family and your father.
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Review of

Dovecote Residential Care Home

from J R (Niece of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my time visiting my Auntie, celebrating her birthday, Auntie appeared relaxed, clean and well cared for. The home was clean and tidy, staff had put a lot of effort in making her birthday special providing a fabulous buffet for all residents and family. Staff very accommodating with support and
requests made my family.
Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care HomeThank you so much for your kind words about Dovecote. We're so glad your Auntie's birthday was a special day and that she looked happy and well cared for. It's wonderful to hear the buffet and support from our team made the celebration enjoyable for your family. We truly appreciate your feedback!
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Review of

Dovecote Residential Care Home

from J T (Brother of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff could not be more helpful towards to residents and their visitors. The staff are really informative regarding how the home is run. Its a pleasure to visit.
Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care HomeThank you so much for your kind words about Dovecote. We're truly grateful for your feedback and delighted to hear that our team has made such a positive impression. Providing a welcoming and informative environment for both residents and their visitors is something we take great pride in.
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Awards / Recognitions (12)

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