Care Homes Owned by Sanctuary Care Ltd in Tyne & Wear

and welcoming. They always ensure Mam is clean and well looked after. IN particular, Jayne and Ashley have a lot of patience with Mam and treat her like a family member, which is very reassuring for me. I can finally sleep at night knowing she is in good care. Thank youl

etc for months so I'm hoping under new management this will be carried out.

many years Dad was adamant he never wanted to go to a Carehome but circumstances became such that he just had to move from London to Pavillion. After 2 months he told us to sell his home as he had no intentions of going back to London as he was so happy "and I live here now with all these wonderful people looking after me". The purpose of writing this review is to assure anyone looking for a fantastic Carehome for a loved one then they need look no further than Pavillion. Thank you to everyone at Pavillion for making my father's last 18 months so happy and safe.

me. Meals are appetising served in lovely dining room. The ladies at the table have become my friend. There are many events organised. I am looking forward to the summer fair on Saturday. Family and friendly are always made welcome.

recommendation than that. I myself being a nurse that started my career in a nursing home, understand the pressure the staff are under, but they never seem frustrated and are eager to please the residents and family. I was very impressed.

requests made my family.

26th March. The atmosphere was buzzing with delight and the face of my mam and everyone else said it all. A lot of work goes into organising such occasions. Thank you.

activities explained to myself are also encouraging residents to be involved. Overall a very nice care home.

being at the home and it is a home, every aspect became part of our family, to the care staff who did amazing job looking after dad, the kitchen, house keeping and even the handyman played apart, we will be forever grateful, life is so short, our older folk are just so special to us all, the hardest part was accepting dad needed help and the staff at the pavilion made that transition easier

My sister enjoys being part of the stimulating social activities and it's great to see her included in the photographer sharing these photographs, it's a great way to promote the home's activities.

has snots all over her mouth as she is unable to wipe herself. I also think an interior upgrade is needed of the rooms and home.

nice to them. Your administrator, in the office, was so helpful to me and no problem, and there were quiet a few in the beginning, was too, great. I don't think I have ever meet a more positive and cheerful person.
I haven't rated activities because didn't have any experience of them. Never knew which ones were being offered, because Mam always said there weren't any, but she may not have wanted to participate.

at weekends.