Sanctuary Care Ltd in Tyne & Wear | 2 Care Homes

Review of
Pavillion Residential and Nursing Home
from David F (Son of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

Not a bad word to say. Please see rating.

Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing Home

Thank you so much for your kind words and for taking the time to review. We're thrilled to hear that you had nothing but good things to say.

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Review of
Pavillion Residential and Nursing Home
from Elizabeth H (Resident) assisted by family/friend published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

The Pavillion has been my home for 6 months now. I am very happy here. My room is comfortable and very clean. I have freshly laundered bedding every day! My personal care is excellent. I can't sat "thank you" enough times to the wonderful carers. Although always busy they never rush when attending to

me. Meals are appetising served in lovely dining room. The ladies at the table have become my friend. There are many events organised. I am looking forward to the summer fair on Saturday. Family and friendly are always made welcome.

Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing Home

Thank you so much for your kind words. We're thrilled to hear you're happy at The Pavillion and that you're enjoying the care, comfort, and companionship here. Your appreciation means a lot to our team, and we're so glad you feel at home.

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Review of
Pavillion Residential and Nursing Home
from P B (Wife of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff very helpfull look after all needs.

Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing Home

Thank you for your kind words! We're glad to hear our staff are meeting your needs with care and support.

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Review of
Pavillion Residential and Nursing Home
from J P (Daughter of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

The staff at home especially two members of staff provide excellent care. Their care and support is unbelievable and definitely an asset to the home. The rooms could do with a lick of paint.

Reply from Jacob Hardie, Design and Marketing Assistant at Pavillion Residential and Nursing Home

Thank you for your kind words. We're thrilled to hear our staff, especially the two mentioned, have provided such excellent care - they truly are assets to our home. We also appreciate your feedback on the rooms and will take it into consideration as we plan future improvements.

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Review of
Pavillion Residential and Nursing Home
from N L (Daughter of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

I have noticed lower staff levels especially on a weekend, impacting on staff who are running around trying to do their best for all the residents. Very different to visit on a weekend, can wait around ten minutes to get into home.

Reply from Fae Doherty, Senior Marketing Officer at Pavillion Residential and Nursing Home

Thank you for your wonderful scores for our home and team at Pavillion. Your feedback is invaluable to us and will be passed onto our team.

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Review of
Dovecote Residential Care Home
from Jill O (Daughter of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

My father was placed at Dovecote for respite. Myself and mother were caring for him at home but his behaviour deteriorated when I went overseas, we found the staff at the facility to be so caring, helpful and understanding, we asked to make the respite permanent, and I don't think you can get a better

recommendation than that. I myself being a nurse that started my career in a nursing home, understand the pressure the staff are under, but they never seem frustrated and are eager to please the residents and family. I was very impressed.

Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care Home

Thank you for your thoughtful and generous feedback. We are honoured that you entrusted us with your father's care and chose to make his stay permanent. Your recognition, particularly as a healthcare professional, is deeply valued. We are pleased to know our team's compassion and professionalism made a positive impression on both your family and your father.

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Review of
Dovecote Residential Care Home
from J R (Niece of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

During my time visiting my Auntie, celebrating her birthday, Auntie appeared relaxed, clean and well cared for. The home was clean and tidy, staff had put a lot of effort in making her birthday special providing a fabulous buffet for all residents and family. Staff very accommodating with support and

requests made my family.

Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care Home

Thank you so much for your kind words about Dovecote. We're so glad your Auntie's birthday was a special day and that she looked happy and well cared for. It's wonderful to hear the buffet and support from our team made the celebration enjoyable for your family. We truly appreciate your feedback!

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Review of
Dovecote Residential Care Home
from J T (Brother of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

All the staff could not be more helpful towards to residents and their visitors. The staff are really informative regarding how the home is run. Its a pleasure to visit.

Reply from Jacob Hardie, Design and Marketing Assistant at Dovecote Residential Care Home

Thank you so much for your kind words about Dovecote. We're truly grateful for your feedback and delighted to hear that our team has made such a positive impression. Providing a welcoming and informative environment for both residents and their visitors is something we take great pride in.

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Review of
Dovecote Residential Care Home
from Natalie G (Daughter of Resident) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience

All staff are friendly and approachable, home is clean. They have made Dad very welcome and treat him with dignity and respect, it gives us peace of mind that he is being cared for and is safe here.

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you for your kind words. Your feedback is greatly appreciated.

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Review of
Pavillion Residential and Nursing Home
from C G (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Thank you to all staff, especially catering/kitchen team for the beautiful birthday cake and the way mam was made to feel "Queen for the day" on her 97th birthday, her first in care. What a wonderful place the Pavillion is, the joy and laughter shared by carers and those cared for at the event on Wednesday

26th March. The atmosphere was buzzing with delight and the face of my mam and everyone else said it all. A lot of work goes into organising such occasions. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your heartfelt message. We're delighted your mum had such a special 97th birthday and felt truly celebrated. We're grateful for your kind words about our staff, who will be so proud to read your comments.

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Review of
Pavillion Residential and Nursing Home
from K N (Son of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother entered the Pavillion Care Home on an initial 6 week respite period. This has now become a permanent residency. The management and staff have been excellent at settling my mother in the care home. The cleanliness of the care home and the friendliness of the staff is excellent. Facilities and

activities explained to myself are also encouraging residents to be involved. Overall a very nice care home.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing your positive experience. We're thrilled to know your mother has settled comfortably at Pavilion. Your kind words about our staff, cleanliness, and activities mean a lot to us. We're committed to maintaining a welcoming environment and greatly appreciate your feedback.

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Review of
Pavillion Residential and Nursing Home
from Caroline B (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My dad, was a resident and unfortunately passed away on the 24th Feb 2025, My mum, me and my partner spent a huge amount time in the last year visiting my dad from the moment he.moved in you know he was going to be looked after,from the warm welcome has you enter, the management who was always approachable,

being at the home and it is a home, every aspect became part of our family, to the care staff who did amazing job looking after dad, the kitchen, house keeping and even the handyman played apart, we will be forever grateful, life is so short, our older folk are just so special to us all, the hardest part was accepting dad needed help and the staff at the pavilion made that transition easier

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for sharing such a heartfelt message. We are truly sorry for your loss and really appreciate your kind words about the care your dad received. It means so much to know that our team could provide such comfort and support to both your dad and your family during such a difficult time. We will be sure to share your review with the home manager and her team, who will be touched to read your comments, thank you.

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Review of
Pavillion Residential and Nursing Home
from R G (Sister of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Always a friendly welcome on arrival. My sister is well looked after, clean, well dressed and it's great to see her laughing in her room when we visit, showing how comfortable she feels there. Communication is difficult due to her condition but she responds well to our fun interactions and stimulus.

My sister enjoys being part of the stimulating social activities and it's great to see her included in the photographer sharing these photographs, it's a great way to promote the home's activities.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your lovely review. It's wonderful to hear that your sister is so well cared for, happy and relaxed, and that she enjoys the social activities. We're also glad you appreciate the photographs - it's a great way to share special moments and keep everyone connected.

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Review of
Pavillion Residential and Nursing Home
from P F (Son of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My father has now been at Pavillion for almost 12 months. He settled in immediately and is very happy there. I have found the staff to be friendly, caring and helpful at all times and would highly recommend this care home to anyone who was considering a care home for a member of their family.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind review. We're so pleased to hear that your father has settled in so well and that he is so happy at Pavillion. Our team takes great pride in providing a friendly, caring, and supportive environment. Your recommendation means so much to us. Thank you for your support.

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Review of
Pavillion Residential and Nursing Home
from H H (Daughter of Resident) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

I find that the nurses and regular staff are really good, however I don't feel the agency staff know about my mum's needs and worry about this. I sometimes think that the regular checks are are not done, or not done correctly as sometimes I have noticed my mam has not been moved or she has sneezed and

has snots all over her mouth as she is unable to wipe herself. I also think an interior upgrade is needed of the rooms and home.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your feedback. We truly appreciate your kind words about our regular staff. Unfortunately, due to a recent flu outbreak, we had to rely on some agency cover because of staff being poorly, but I'm pleased to say that we are now back to normal with our dedicated, long-serving team. Please rest assured that we take all aspects of personal care and hygiene very seriously and are sorry to hear you feel we fell short on this occasion. We will of course share your feedback directly with the home manager please also feel free to reach out to her directly her door is always open. Regarding the homes interior, we are already in a rolling programme of redecoration to enhance our environment for residents and families.

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Review of
Pavillion Residential and Nursing Home
from L R (Daughter of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

The manager should be very proud of her staff. All of them from the nursing staff, care staff, housekeeping staff, catering staff and the bus driver went the extra mile with a smile. They treated my mam with kindness and dignity even though at the beginning of her stay mam wasn't cop-operative or even

nice to them. Your administrator, in the office, was so helpful to me and no problem, and there were quiet a few in the beginning, was too, great. I don't think I have ever meet a more positive and cheerful person.
I haven't rated activities because didn't have any experience of them. Never knew which ones were being offered, because Mam always said there weren't any, but she may not have wanted to participate.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your lovely review and kind words about our team. It's heartwarming to hear that your mum was treated with such kindness and dignity and we truly appreciate your recognition of every member of staff who cared for her. We understand that not everyone wants to participate in activities, but we always strive to offer a variety of engaging options. We're sorry if there was any confusion about what was available. Thank you again for your support.

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Review of
Pavillion Residential and Nursing Home
from Jean R (Friend of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

After visiting for over two years, I find the Pavillion a good care home. The staff are very good and my friend receives the care I would hope for. The place is well managed and clean.
Things I would improve :
1. Rooms to be painted fresher, brighter colours.
2. Less dependence on agency staff

at weekends.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind review, we are delighted to hear your friend receives such good care. I am pleased to say that after a short period where our maintenance operative was off work, he is now back and our rolling redecoration programme to keep rooms fresh and welcoming has resumed. Regarding agency staff, we usually have a core team of long-serving staff, but a recent flu outbreak meant we had to rely on agency cover as many staff were poorly, but we are delighted to be back to normal now.

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Review of
Dovecote Residential Care Home
from S C (Wife of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care was given to my husband. All members of staff were friendly and helpful. I was able to visit at any time of day. Other residents in the sitting room appeared comfortable and cheerful.

Reply from Kate Yates, Communications and Content Specialist at Dovecote Residential Care Home

Thank you for your kind words for our team at Dovecote. We're so glad to hear that your husband received such excellent care and that you felt so welcome. It's wonderful to know that the friendly atmosphere and cheerful environment were evident during your visits. Your feedback means a lot to our team, thank you.

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Review of
Pavillion Residential and Nursing Home
from P L (Wife of Resident) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall I am very satisfied with the care my husband is receiving. The carers do their very best in sometimes challenging situations.
The staff throughout the home are very welcoming and offer help where they can.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your kind words and positive feedback for the team at the Pavillion. We're pleased to hear that you're satisfied with the care your husband is receiving and that the welcoming nature of the staff makes a difference. Supporting our residents and their families is our top priority and your appreciation means a lot to us.

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Review of
Pavillion Residential and Nursing Home
from Maureen H (Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

I have been a resident here for a little over two years and though missing my own home, I have been content and felt safe and secure. This is due to the kindness and respect I have received from the staff.

Reply from Kate Yates, Communications and Content Specialist at Pavillion Residential and Nursing Home

Thank you for your heartfelt review for the Pavillion. It's wonderful to hear that you feel so safe, secure and content here. Your kind words about the kindness and respect shown by the staff are truly appreciated, we will be sure to share them with the home manager and her team.

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Care Homes Owned by Sanctuary Care Ltd in Tyne & Wear

Sanctuary Care Ltd Locations in Tyne & Wear (2)

Sanctuary Care Ltd Reviews in Tyne & Wear (180)

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Pavillion Residential and Nursing Home

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Pavillion Residential and Nursing Home

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Awards / Recognitions (11)

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