Sanctuary Care Ltd in Essex | 2 Care Homes

Review of
Lyons Court Residential Care Home
from Denise O (Daughter of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

Our mum has been a resident since September 2024 during this time mum has been treated with loving care by all who work here.
Mum is now very comfortable knowing the carers and staff know her well and her needs. Management are very approachable and react quickly to any of our concerns with regards

to our mum.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care Home

Thank you for your kind words. We're so pleased to hear your mum feels comfortable and well cared for. It's wonderful to know our team's support and responsiveness have made a positive difference. We truly value your trust and ongoing support.

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Review of
Don Thomson House Residential Care Home
from A A (Daughter of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

We first visited Don Thomson House after a family recommendation and due to its location. We were immediately struck by how warm and friendly the atmosphere was and how accommodating the staff were. It has a light and airy dining room which overlooks the lovely garden. Since our mother moved in and

is settling down, we have continued to be impressed by the high quality of the care. The staff are kind, perceptive, supportive, flexible and efficient. They also have a great sense of humour which anyone with a family member suffering from dementia will appreciate. We highly recommend this home.

Reply from Jacob Hardie, Design and Marketing Assistant at Don Thomson House Residential Care Home

We're so pleased to hear that your mother is settling in well and that our team's warmth, humour, and attentive care have made a positive difference. It's always our goal to create a supportive and welcoming environment, and your feedback means a great deal to us.

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Review of
Don Thomson House Residential Care Home
from Margaret B (Wife of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in this care home for 20 months. I have found the manager and all care staff very dedicated people in all aspects of the job. They apply the same respect towards the residents as well as relatives, there are regular residents meetings and residents are given a weekly schedule for

activities, there is a monthly newsletter for all residents and relatives. My experience of the home is excellent along with the management and staff. I often tell people about the home if they should need it in the future for their relative. The manager holds regular meetings for the relatives. The manager and all staff are always very helpful if needed.

Reply from Jacob Hardie, Design and Marketing Assistant at Don Thomson House Residential Care Home

Thank you for your kind words and for sharing your positive experience. We're so pleased to hear that you feel supported by our team and that your husband is well cared for. Your recommendation means a great deal to us.

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Review of
Lyons Court Residential Care Home
from Susan A (Daughter-in-law of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

My Mother in law has been a resident at Lyons Court since June 2023. I have always been impressed by the care she has received. Over the years she has been a resident, her health has deteriorated gradually and her care needs have increased. The extra care she has needed has always been addressed by

the home without the family having to raise any issues.
Lyons Court is a small home, where the friendly staff know their residents exceptionally well and their needs. The care provided is excellent and my Mother in law is very happy there and has a close relationship with her carers and I do too.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care Home

Thank you for your kind words. We're so pleased to hear that your mother-in-law feels happy and well cared for at Lyons Court. It's our priority to provide responsive, compassionate care, and we're glad that her evolving needs have been met without concern. Your trust and connection with our team mean a lot to us.

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Review of
Don Thomson House Residential Care Home
from Stephan C (Friend of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

I have the upmost respect for all the staff at the home on how they respect the residents and relatives when visiting the home is always clean and tidy and the staff couldn't be more helpful , friendly and professional

Reply from Jacob Hardie, Design and Marketing Assistant at Don Thomson House Residential Care Home

Thank you for your kind words. We're so pleased to hear you feel welcomed and respected during your visits. Your appreciation means a lot to our team and motivates us to keep providing the best care possible.

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Review of
Lyons Court Residential Care Home
from C F (Son of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience

We were very happy with the service our dad received while he was in the care home. The Staff were really helpful & considerate, nothing was too much trouble. We were always informed of any issues of any nature promptly. The staff are very caring very often went above a beyond their duties. What a great

care home.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care Home

We're delighted to hear that your dad received such thoughtful care and that our team made a positive difference. It's always our goal to go above and beyond, and your kind words mean a lot to us. Thank you for your trust and support.

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Review of
Lyons Court Residential Care Home
from M G (Son of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum is safe and well looked after but most of all she's happy.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care Home

Thank you for your kind feedback. We are pleased to know your mother is safe, well cared for, and most importantly, happy.

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Review of
Lyons Court Residential Care Home
from Geoffrey G (Husband of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

A caring and very personal hone. My wife has settled down very quickly and the care staff make every effort to assist in any way they can.
Perhaps more importantly the Home Manager is (duties permitting) always available and very approachable.
The whole atmosphere of the home is one of calm and care.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care Home

Thank you for your kind words. We're so pleased to hear your wife has settled in well and that you've felt supported by our caring team. It's also lovely to know our Home Manager's approachability and the calm atmosphere have made a positive impression. Your feedback means a great deal to us.

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Review of
Lyons Court Residential Care Home
from B A (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Everything is brilliant the staff look after my mam really well mam always says that they look her she loves them all
I find talking to the staff they are very helpful
My mam is comfortable bless her at 94
Doesn't complain at all

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care Home

Thank you for your lovely feedback for our team at Lyons Court. It's wonderful to hear that your mum is so well cared for and comfortable with us. We appreciate your kind words and support, thank you for sharing your experience.

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Review of
Lyons Court Residential Care Home
from Christopher D (Father of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My son was a resident at Lyons Court care home for a number of years where he received the very best love and care. You hear horror stories about care homes. This does not apply to Lyons court and was treated with absolute love and respect. The premises were always in absolute first class condition.

The food in line with a top hotel and if he wanted anything it was there for him straight away I could not forget the place. My son loved it there.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care Home

Thank you so much for your heartfelt review, the team will be touched to read your comments and are honoured to have been able to care for your son with such care and respect. We will be sure to pass your wonderful comments on to the home manager and her team, thank you so much for sharing your experience.

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Review of
Don Thomson House Residential Care Home
from B H (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I was a complete mess moving mum into care. My heart is full of love for you all with everything you all do. The manager said we treat our residents as family and it sure comes through every day. My mum is very happy which makes me happy. thank you to you all.

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Review of
Lyons Court Residential Care Home
from Alan W (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in Lyons Court since November 2024.
Having visited a number of Care homes we chose this establishment.
Mum has dementia.
The management staff have been very supportive, and professional when giving advice to move Mum in, that was very useful and took a lot of the stress out.
Mum

has a lovely room, which is clean and tidy and spacious.
It's the small attention to detail that impresses my family.
A bath once a week ( they have an electric chair that lifts the resident into and out of the bath. Also a sensor so the water is not too hot or cold)
Milkshakes once a day to help with energy.
Also, the 'activities' each morning to simulate, when they can is great. So residents are not just left in their rooms.
Thank you Lyons staff on my Mum's final journey.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care Home

Thank you for sharing such heartfelt feedback for our team at Lyons Court. We're so glad to hear that your family felt supported during the transition and that your mum is so comfortable. It's wonderful to know that the team's attention to every detail have made such a positive difference. The staff are dedicated to providing thoughtful and compassionate care, and your kind words mean so much to us.

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Review of
Lyons Court Residential Care Home
from Linda F (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My mum has been in Lyons Court for nine years. She has been very happy there and has always found the staff to be kind, caring and compassionate. They have always given her the best care and have often gone the 'extra mile' in arranging for her to have her hair done or by painting her nails for her.

We have been extremely happy with the care that she has always received there and found all of the staff to be very welcoming and friendly. When Mum's health deteriorated they communicated with me continuously and I was always kept up-to-date with all of the doctor's visits and everything else that happened. Unfortunately, Mum passed away recently and she wanted to be in Lyons Court, the place that had been her home for so long. A big 'thank you' to all of the staff that looked after our Mum so well for so long. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care Home

Thank you for sharing such heartfelt words about your mum's time at Lyons Court. The team will be touched to hear that she felt so happy and at home with us for so many years. We're truly grateful for your kind recognition of our staff's efforts to provide such compassionate care and make her feel so special. Please accept our deepest condolences on your loss, and thank you for allowing us to be a part of her life.

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Review of
Lyons Court Residential Care Home
from P A (Son of Resident) assisted by family/friend published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

Our Mother has been a resident since June 2023. As a family, we are very pleased that we chose Lyons Court as her home. All the staff are excellent, loving, caring and friendly.
Our Mother is always saying "They are wonderful" and we agree with her.
Recently she has been unwell and the staff have

made our Mother and ourselves feel that she is safe and supported in all aspects of her care.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care Home

Thank you so much for your kind words for our dedicated team at Lyons Court. We're delighted to hear that your mother feels so safe, supported, loved and cared for, especially during her recent illness. Your feedback is greatly appreciated, thank you.

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Review of
Don Thomson House Residential Care Home
from A A (Daughter of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in Don Thomson now for nearly 8 months the staff are kind and caring! The food is similar to home cooking. We as a family, are so glad we put mum's care in their hands.

Reply from Fae Doherty, Senior Marketing Officer at Don Thomson House Residential Care Home

Thank you so much for your wonderful feedback! We're thrilled to hear that your mum has been well cared for at Don Thomson and that our staff's kindness and compassion have made a positive impact. It's also great to know that you and your family appreciate the home-cooked meals we provide.Your trust in us to care for your mum means the world to our team, and we are committed to maintaining that high standard of care. Thank you again for sharing your experience!

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Review of
Don Thomson House Residential Care Home
from G D (Respite Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay with the staff were caring. The garden was a great asset to residents who actually lived at the home. In my three weeks respite stay, I made friends and had many conversations with ladies who had to give up their homes and they seemed to be content and could see they were very well

looked after. I would recommend your home.

Reply from Kate Yates, Communications and Content Specialist at Don Thomson House Residential Care Home

Thank you so much for your kind words and recommendation for Don Thomson House. We're delighted to hear that you enjoyed your respite stay and felt so well cared for by our staff. It's wonderful to know that you were able to make new friends during your time with us and we hope to welcome you back in the future, whether for a coffee or another stay.

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Review of
Lyons Court Residential Care Home
from J B (Granddaughter of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience

I just wanted to thank and commend all the staff that have welcomed my 103-year-old nan over the last two months, she feels part of the Lyons Court family, the staff all go the extra mile to make Nan feel special from chatting to her, baths, cups of tea and booking her hair and nails in, the support

and communication to family has been over and above what we could have asked for. Nan's health since being at Lyons Court has really improved, she no longer feels alone, has made some wonderful friends, loves the yummy food which is clear as she has put weight on! She looks wonderful we are very proud of her and to see how the staff have invested in Nan and all the residents is something very special, so huge thanks to you all we really appreciate your hard work, kind and patient natures. Look forward to Nan's next chapter at Lyons Court, you’ve certainly all given Nan a new lease of life, thanks.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care Home

Thank you for your beautiful review the team at Lyons Court are so passionate about enriching the lives of their residents and will be touched to read your comments.

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Review of
Lyons Court Residential Care Home
from Moira B (Daughter-in-law of Resident) published on 19 February 2024

Submitted via Website • Report

Overall Experience

My mother-in-law is a new resident in Lyon’s Court. She is 103 years old so a very new experience at a good age. The manager and her team could not be more professional, caring, kind and always ready to help. My mother-in-law is really happy and the whole family are so grateful for the wonderful care

she is receiving.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care Home

Thank you for your review the team at Lyons Court will be proud to read your comments and we welcome your mother-in-law to Sanctuary Care.

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Review of
Don Thomson House Residential Care Home
from Penelope V (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

Use your senses when you visit a home - does it smell? Are they masking a smell? Are there constant alarms, how do staff respond to an alarm? How do staff speak to residents/each other? Are staff too stressed to smile? If you want an exemplar of the perfect care home - Don Thompson House! It's a care

home run with love. Mum has been there 2 years, she's happy and thriving. Staff are amazing with her and support me, I work in care and this is by far the best care environment.

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Review of
Lyons Court Residential Care Home
from Ruth M (Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

I found it very difficult leaving my home, but the carers here have made it so much easier. Their care and kindness to me have made my life so much easier, and I thank you all.
Unfortunately, the food is often lukewarm or cold.

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Care Homes Owned by Sanctuary Care Ltd in Essex

Sanctuary Care Ltd Locations in Essex (2)

Sanctuary Care Ltd Reviews in Essex (96)

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

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