Sanctuary Care Ltd in Essex <span class="pipe">|</span> 2 Care Homes <span class="pipe">|</span> 101 Reviews

Review of
Don Thomson House Residential Care Home
from S M (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

I don't think that there is another care home that can better Don Thomson. All the staff go above and beyond. It's a very welcoming place and I'm kept informed about any changes in my mum's care. My mum who is nearly 99 is really happy there

Reply from Kate Czeczko, Business Development Manager at Don Thomson House Residential Care HomeThank you for your kind comments. We're delighted to hear that your mum is happy with us and that you feel welcomed and well informed about her care. Your praise for our team truly means a great deal, and we're grateful for the trust you place in Don Thomson.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Don Thomson House Residential Care Home
from P V (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Mum has been living at DT for 4 years now, over which time her illness has progressed. At every stage the staff are understanding, caring and supportive to both mum and me! I describe the staff (every single one)as Angels , they are all friendly and nothing is too much trouble.
Mum is happy here ,

there is a lot of laughter and a lot of fun.

Since mum joined her happiness level increased in line with her waistband ... The food is home cooked, nutritious and plentiful

Reply from Kate Czeczko, Business Development Manager at Don Thomson House Residential Care HomeThank you for such heartfelt feedback. We're so pleased to hear your mum is happy and well supported, and we're truly grateful for your kind words about our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Don Thomson House Residential Care Home
from A B (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

I cannot fault anything about Don Thomson House. My mother is settled and very happy and in her words, "can't grumble about anything". The care and attention to the residents is second to none and the staff are always very accommodating, going that extra mile to ensure the needs of the residents

are catered for. Everywhere is very clean and I have no issue with allowing my 9 month old grandson to crawl around when visiting my mother. I would have no hesitation in recommending this care home.

Reply from Kate Czeczko, Business Development Manager at Don Thomson House Residential Care HomeThank you for your wonderful feedback. We're delighted to hear your mum is happy and that you feel well informed and supported. Your kind words about our team and recommendation mean so much to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Don Thomson House Residential Care Home
from June B (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My mum, has been in DT now for the last 9 years, I cannot praise what a wonderful job that all the staff do in caring for my mum enough. Mum has always been loved by all the staff and she has grown to love them. The Manager has grown with the home so therefore is the best person for the job, she knows

all the residents inside and out, she is always available for any problems that may arise and has always got a welcoming smile.
I would and do have no problem in recommending this as a lovely caring home and cannot be more grateful that my mum is so well looked after

Reply from Kate Czeczko, Business Development Manager at Don Thomson House Residential Care HomeThank you for your lovely feedback. We're truly grateful for your kind words and are so pleased to know your mum continues to feel cared for and valued. Your trust and recommendation mean a great deal to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from T S (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

We found Lyons Court to have a lovely friednly family atmosphere. The staff & managers did everything possible to make my father's stay a happy one. The nursing care was first rate & also the food was excellent. I would definitely recommend Lyons Court to other people.

Reply from Kate Czeczko, Business Development Manager at Lyons Court Residential Care HomeThank you for your lovely feedback! We're so pleased to hear your father's stay was happy and that you appreciated the care, food, and family atmosphere. Your recommendation means a lot to the team at Lyons Court

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from Sue S (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My Dad recently became a resident in Lyons court, he has settled well and very happy with his room, the staff and their care and always says how good the food is, in all we have been very happy with everything Lyons court does and implemented to make dads transition smooth and Comfortable.

Reply from Kate Czeczko, Business Development Manager at Lyons Court Residential Care HomeThank you for sharing this lovely feedback! We're so pleased to hear your dad has settled in well and is enjoying his room, the care, and the food. It's great to know our team helped make the transition smooth and comfortable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Don Thomson House Residential Care Home
from R H (Ex Family Member) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff are amazing - so patient, helpful and nothing is too much trouble.

Reply from Jacob Hardie, Design and Marketing Assistant at Don Thomson House Residential Care HomeThank you so much for your kind words. We're delighted to hear that you've found the team to be patient, helpful and always willing to go the extra mile. Creating a warm and supportive environment is at the heart of what we do, and feedback like this truly means a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from Denise O (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Our mum has been a resident since September 2024 during this time mum has been treated with loving care by all who work here.
Mum is now very comfortable knowing the carers and staff know her well and her needs. Management are very approachable and react quickly to any of our concerns with regards

to our mum.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care HomeThank you for your kind words. We're so pleased to hear your mum feels comfortable and well cared for. It's wonderful to know our team's support and responsiveness have made a positive difference. We truly value your trust and ongoing support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Don Thomson House Residential Care Home
from A A (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

We first visited Don Thomson House after a family recommendation and due to its location. We were immediately struck by how warm and friendly the atmosphere was and how accommodating the staff were. It has a light and airy dining room which overlooks the lovely garden. Since our mother moved in and

is settling down, we have continued to be impressed by the high quality of the care. The staff are kind, perceptive, supportive, flexible and efficient. They also have a great sense of humour which anyone with a family member suffering from dementia will appreciate. We highly recommend this home.

Reply from Jacob Hardie, Design and Marketing Assistant at Don Thomson House Residential Care HomeWe're so pleased to hear that your mother is settling in well and that our team's warmth, humour, and attentive care have made a positive difference. It's always our goal to create a supportive and welcoming environment, and your feedback means a great deal to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Don Thomson House Residential Care Home
from Margaret B (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in this care home for 20 months. I have found the manager and all care staff very dedicated people in all aspects of the job. They apply the same respect towards the residents as well as relatives, there are regular residents meetings and residents are given a weekly schedule for

activities, there is a monthly newsletter for all residents and relatives. My experience of the home is excellent along with the management and staff. I often tell people about the home if they should need it in the future for their relative. The manager holds regular meetings for the relatives. The manager and all staff are always very helpful if needed.

Reply from Jacob Hardie, Design and Marketing Assistant at Don Thomson House Residential Care HomeThank you for your kind words and for sharing your positive experience. We're so pleased to hear that you feel supported by our team and that your husband is well cared for. Your recommendation means a great deal to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from Susan A (Daughter-in-law of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My Mother in law has been a resident at Lyons Court since June 2023. I have always been impressed by the care she has received. Over the years she has been a resident, her health has deteriorated gradually and her care needs have increased. The extra care she has needed has always been addressed by

the home without the family having to raise any issues.
Lyons Court is a small home, where the friendly staff know their residents exceptionally well and their needs. The care provided is excellent and my Mother in law is very happy there and has a close relationship with her carers and I do too.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care HomeThank you for your kind words. We're so pleased to hear that your mother-in-law feels happy and well cared for at Lyons Court. It's our priority to provide responsive, compassionate care, and we're glad that her evolving needs have been met without concern. Your trust and connection with our team mean a lot to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Don Thomson House Residential Care Home
from Stephan C (Friend of Resident) published on 20 June 2025 Submitted via Website • Report

Overall Experience

I have the upmost respect for all the staff at the home on how they respect the residents and relatives when visiting the home is always clean and tidy and the staff couldn't be more helpful , friendly and professional

Reply from Jacob Hardie, Design and Marketing Assistant at Don Thomson House Residential Care HomeThank you for your kind words. We're so pleased to hear you feel welcomed and respected during your visits. Your appreciation means a lot to our team and motivates us to keep providing the best care possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from C F (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

We were very happy with the service our dad received while he was in the care home. The Staff were really helpful & considerate, nothing was too much trouble. We were always informed of any issues of any nature promptly. The staff are very caring very often went above a beyond their duties. What a great

care home.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care HomeWe're delighted to hear that your dad received such thoughtful care and that our team made a positive difference. It's always our goal to go above and beyond, and your kind words mean a lot to us. Thank you for your trust and support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from M G (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

Mum is safe and well looked after but most of all she's happy.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care HomeThank you for your kind feedback. We are pleased to know your mother is safe, well cared for, and most importantly, happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from Geoffrey G (Husband of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

A caring and very personal hone. My wife has settled down very quickly and the care staff make every effort to assist in any way they can.
Perhaps more importantly the Home Manager is (duties permitting) always available and very approachable.
The whole atmosphere of the home is one of calm and care.

Reply from Jacob Hardie, Design and Marketing Assistant at Lyons Court Residential Care HomeThank you for your kind words. We're so pleased to hear your wife has settled in well and that you've felt supported by our caring team. It's also lovely to know our Home Manager's approachability and the calm atmosphere have made a positive impression. Your feedback means a great deal to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from B A (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report

Overall Experience

Everything is brilliant the staff look after my mam really well mam always says that they look her she loves them all
I find talking to the staff they are very helpful
My mam is comfortable bless her at 94
Doesn't complain at all

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care HomeThank you for your lovely feedback for our team at Lyons Court. It's wonderful to hear that your mum is so well cared for and comfortable with us. We appreciate your kind words and support, thank you for sharing your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from Christopher D (Father of Resident) published on 24 March 2025 Submitted via Postal Card • Report

Overall Experience

My son was a resident at Lyons Court care home for a number of years where he received the very best love and care. You hear horror stories about care homes. This does not apply to Lyons court and was treated with absolute love and respect. The premises were always in absolute first class condition.

The food in line with a top hotel and if he wanted anything it was there for him straight away I could not forget the place. My son loved it there.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care HomeThank you so much for your heartfelt review, the team will be touched to read your comments and are honoured to have been able to care for your son with such care and respect. We will be sure to pass your wonderful comments on to the home manager and her team, thank you so much for sharing your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Don Thomson House Residential Care Home
from B H (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

I was a complete mess moving mum into care. My heart is full of love for you all with everything you all do. The manager said we treat our residents as family and it sure comes through every day. My mum is very happy which makes me happy. thank you to you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from Alan W (Son of Resident) published on 24 January 2025 Submitted via Website • Report

Overall Experience

My mum has been in Lyons Court since November 2024.
Having visited a number of Care homes we chose this establishment.
Mum has dementia.
The management staff have been very supportive, and professional when giving advice to move Mum in, that was very useful and took a lot of the stress out.
Mum

has a lovely room, which is clean and tidy and spacious.
It's the small attention to detail that impresses my family.
A bath once a week ( they have an electric chair that lifts the resident into and out of the bath. Also a sensor so the water is not too hot or cold)
Milkshakes once a day to help with energy.
Also, the 'activities' each morning to simulate, when they can is great. So residents are not just left in their rooms.
Thank you Lyons staff on my Mum's final journey.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care HomeThank you for sharing such heartfelt feedback for our team at Lyons Court. We're so glad to hear that your family felt supported during the transition and that your mum is so comfortable. It's wonderful to know that the team's attention to every detail have made such a positive difference. The staff are dedicated to providing thoughtful and compassionate care, and your kind words mean so much to us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lyons Court Residential Care Home
from Linda F (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

My mum has been in Lyons Court for nine years. She has been very happy there and has always found the staff to be kind, caring and compassionate. They have always given her the best care and have often gone the 'extra mile' in arranging for her to have her hair done or by painting her nails for her.

We have been extremely happy with the care that she has always received there and found all of the staff to be very welcoming and friendly. When Mum's health deteriorated they communicated with me continuously and I was always kept up-to-date with all of the doctor's visits and everything else that happened. Unfortunately, Mum passed away recently and she wanted to be in Lyons Court, the place that had been her home for so long. A big 'thank you' to all of the staff that looked after our Mum so well for so long. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Lyons Court Residential Care HomeThank you for sharing such heartfelt words about your mum's time at Lyons Court. The team will be touched to hear that she felt so happy and at home with us for so many years. We're truly grateful for your kind recognition of our staff's efforts to provide such compassionate care and make her feel so special. Please accept our deepest condolences on your loss, and thank you for allowing us to be a part of her life.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Sanctuary Care Ltd in Essex

Sanctuary Care Ltd Locations in Essex (2)

Sanctuary Care Ltd Reviews in Essex (101)

Don Thomson House Residential Care Home

Don Thomson House Residential Care Home

Don Thomson House Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Don Thomson House Residential Care Home

Lyons Court Residential Care Home

Lyons Court Residential Care Home

Awards / Recognitions (11)

Loading

Loading

Loading

Care Seekers

Job Seekers