Sanctuary Care Ltd in Devon | 4 Care Homes

Review of
Furzehatt Residential and Nursing Home
from Janice H (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are friendly & helpful. The smell is pretty strong at times upstairs. The food needs to be catered for elderly people - not pizza and beans or salads, most can't eat it, old-fashioned cottage pie, onions, fish pie, etc, 1970's food and cups of tea and coffee throughout the day whenever

they want one. Let people know who's working the shift, and give a menu on a regular basis to those who can't get downstairs; also, sometimes they just want a little bit of company.

Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you so much for your feedback. We're delighted to hear that our team made a positive impression. We take every comment on board and will carefully consider your suggestions as part of our ongoing commitment to providing the highest standard of care. Your input is truly valued and appreciated.

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Review of
Furzehatt Residential and Nursing Home
from Yvonne W (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Furzehatt for 16 months. From the day mum arrived, she & my brother & sister have been treated with the utmost respect. Mum is very happy and always speaks highly of all the staff. In her words, "can't fault the place". As a family, we are extremely grateful for the care provided

to Mum. Nothing is too much trouble. Mum is now safe and well nourished, and that means a lot to me. The staff are great and all of them should be recognised for their fantastic work. Thank you.

Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you so much for your kind words. We're delighted to hear your mum feels happy, safe, and well cared for at Furzehatt. Your appreciation means a lot to our team, and we'll be sure to pass it on. It's a privilege to support your family.

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Review of
Furzehatt Residential and Nursing Home
from J D (Daughter of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

I continue to be impressed with the care received by Mum. Her mood fluctuates, but she is always treated kindly and respectfully.
The whole team at Furzehatt, show such care and concern.
I must especially mention the cleaning team, the room is kept clean. Any spills on the carpet are dealt with

quickly. Due to poor eyesight and lack of awareness, this can happen a lot. Crusts that are sprinkled "to feed the cat and birds" are vacuumed up and dealt with , with great compassion.
Keep going team, you are brilliant.

Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you for your kind feedback. We're so pleased to hear your loved one is treated with care and respect, and that our team's efforts are making a positive difference. Your support means a lot and encourages us to keep doing our best every day.

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Review of
Ivydene Residential and Nursing Home
from Margaret A (Wife of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband was at Ivydene Residential and Nursing Home from October 2024 until July 2025. The care he received there was exceptional and I and my family are so grateful to them all. Everyone was always so friendly and caring and I always felt reassured that the home would ring me if there was any cause

for concern. From the nurses, carers, cleaners and receptionists my husband certainly got the best care.

Reply from Jacob Hardie, Design and Marketing Assistant at Ivydene Residential and Nursing Home

Thank you for your kind words. Were so pleased to hear your husband received exceptional care and that you felt supported throughout his time with us. Your appreciation means a great deal to our whole team.

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Review of
Greenslades Nursing Home
from Maria P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My father was a resident for just a short time - 8 months, but during his stay, he received top quality care and medical treatment. All aspects of his stay were dealt with professionally and with dignity and respect.

Reply from Jacob Hardie, Design and Marketing Assistant at Greenslades Nursing Home

Thank you for your kind review. We're glad your father received the professional, respectful care he deserved during his time with us. Your feedback means a lot to our team.

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Review of
Greenslades Nursing Home
from P C (Wife of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

We were made very welcome when visiting this home. The staff were excellent and nothing was too much trouble. A very clean and tidy home.

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Review of
Greenslades Nursing Home
from S H (Son of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

I cannot fault the care provided to my dad for the few weeks that he was at Greenslades. Nursing and care staff were very friendly, helpful and cheerful which really helped when visiting dad. Everything was handled professionally and sensitively. Thank you to everyone at Greenslades.
One bit of feedback

for Sanctuary Care is that the process to access the building proved difficult on occasions as the reception is not staffed at evenings and weekends. This meant relying on the already busy care staff to allow access when they get the chance. Waiting to get in with elderly or disabled relatives is not ideal. A minor point and no reflection at all on the great team that looked after dad.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for taking the time to review our home and for your such wonderful review. Thank you also for your feedback, we will be sure to pass this onto our team - it really is invaluable.

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Review of
Greenslades Nursing Home
from I B (Son of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

My mother is being well looked after by caring staff. She is a somewhat challenging resident; she has been dealt with in a professional and caring manner, putting on weight and allowing them to help her with tasks. The nurse in charge on the floor is very good, and keeps me updated.

Reply from Jacob Hardie, Design and Marketing Assistant at Greenslades Nursing Home

Thank you for your kind words. We're glad to hear your mother is receiving the care and support she needs, and that our team has been able to respond with professionalism and compassion. It's great to know the updates have been helpful.

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Review of
Fernihurst Nursing Home
from T H (Grandson of Resident) published on 15 August 2025 Submitted via Website • Report

Overall Experience

The manager and the team at Fernihurst provided an outstanding service from start to finish for my Grandad who went in for respite and sadly passed away after a month of his stay. The staff couldn't have done more for him and my family, and he settled in extremely well.

Reply from Jacob Hardie, Design and Marketing Assistant at Fernihurst Nursing Home

Thank you for your kind words. We're truly sorry for your loss and grateful to know your Grandad felt settled and cared for during his time with us. It means a lot to the team to have supported him and your family.

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Review of
Ivydene Residential and Nursing Home
from Judith D (Wife of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I am very impressed with the way the staff interact with my husband and residents. They are very kind, attentive & considerate, they genuinely care about the residents wellbeing. The home is very clean & organised & has a happy atmosphere. As soon as you enter the home, you are made welcome by a very

kind and helpful receptionist. I would not hesitate to recommend Ivydene Residential and Nursing Home. Thank you.

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Review of
Greenslades Nursing Home
from Martyn P (Son of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

Since my mum moving to Greenslades from a care home in Exeter in April things have been very good after a tricky start. The staff are very helpful and I feel my mum is happy. My only gripe would be that when my mum is in the living room she is seated into a proper chair with her legs slightly elevated.

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Review of
Greenslades Nursing Home
from Pam M (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

Helpful, friendly staff and taking good care of my mother.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for taking the time to review our home and for your kind words. Best wishes,

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Review of
Greenslades Nursing Home
from M E (Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

Staffing is very good. Activities are provided on a regular basis.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for your kind words for our home, team and activities programme. If you do have any further feedback about our food and drink or anything else you think we could improve upon, please do let us know. Best wishes,

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Review of
Greenslades Nursing Home
from Teresa P (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

The care and food are excellent.
My father is well cared for.
The staff are supportive.
Decor could do with improving.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for taking the time to review our home, it is so appreciated. We will be sure to pass your feedback onto our assets team. Best wishes,

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Review of
Greenslades Nursing Home
from Mike A (Brother of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

I would like to register my appreciation for the way the staff at Greenslades are caring for my sister. From the manager through the nurses and their care assistants they conduct themselves professionally and with sensitivity and good humour.
Without naming names I can say that you are fortunate to

have individuals on your staff with very high standards of care.

Reply from Jacob Hardie, Design and Marketing Assistant at Greenslades Nursing Home

Thank you for your kind words. We're so pleased to hear that your sister is receiving compassionate and professional care from our team. Your appreciation means a lot to us and will be shared with everyone at Greenslades.

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Review of
Furzehatt Residential and Nursing Home
from Allyson S (Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

I love living at this home. Going into my second year now and feel so happy and safe. I have all my needs met. The home is warm and everyone is my family. I have made lots of friends. I join in with all the activities and there are so many. If I want to sit in my room then I can. I visit others in their

rooms and they come to mine to watch a film, eat snacks and drink some wine. The whole team are wonderful. This week a staff member helped me send a bunch of flowers to my niece for her birthday. They care about the little things. They have helped me get physio and I am getting a boot to help me walk again. I cannot thank them enough. We are treated as adults, cared for as adults, allowed to take risks and also kept safe. The food is nice, they treat my things with respect and are discreet when caring for me. Everyone is always so happy. I am always happy. Every morning I get woken with a smile and much needed coffee.

Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you so much for your lovely review! We're thrilled to hear how happy, safe, and supported you feel. It's wonderful that you've made friends, enjoy the activities, and feel respected and cared for. Your kind words about the team and the little touches-like morning coffee and thoughtful help-mean the world to us.

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Review of
Furzehatt Residential and Nursing Home
from S L (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

My mum's time at Furzehatt care home, was like home from home with the added bonus of beautiful cooked meals 3 times a day, daily activities, weekly church services and much more.
That is before I begin on to the care and nursing team at Furzehatt, especially in the last two weeks before our mum passed

away. Mum was treated with the upmost dignity and compassion and the staff go up and beyond their job description in the care they all showed to our mum. This also went to us the family they looked after us so well too. If anyone is looking for care for a loved one, I couldn't recommend Furzehatt more. The cleaning team kept all the rooms immaculate along with all the communal lounges and dining rooms.
Thank you doesn't express enough what we feel for The Furzehatt team, from Management to all the carers, nurses, housekeeping, chefs and the wonderful reception team that always make you feel so welcome. Keep up the good work and be proud of your team.

Reply from Fae Doherty, Digital Marketing Manager at Furzehatt Residential and Nursing Home

Thank you so much for such an outstanding review for our team at Furzehatt. We're so sorry to hear of the loss of your mother, but take comfort in the dignity and compassion she was shown, particularly in her final days. All our thoughts are with you. Thank you again.

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Review of
Furzehatt Residential and Nursing Home
from T D (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

Furzehatt is above all a Care Home. The team of staff from cleaners to admin, carers and management are outstanding in the level of care provided. Mum is currently end of life and the team have been amazing in terms of respect, kindness, support, caring - even coming in on days off and holidays to visit

Mum and support the family. Mum has previously commented on the kindness of the staff and we couldn't have asked for more during Mum's final months.

Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you so much for your kind words. It's truly heartening to know our team has been able to support your mum and your family during such a meaningful time. We're honoured to have cared for her, and your appreciation means a great deal to all of us at Furzehatt.

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Review of
Ivydene Residential and Nursing Home
from Gail L (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Ivydene cared for my late mother for the last few years of her life. She had been in three care homes prior to Ivydene and in my opinion Ivydene was by far the best. I know my mother's needs were varied, due in part to her dementia and difficulties with speech and communication, requiring complete care

from the staff, who were patient, kind and friendly, both to her and our family. In the last weeks of her life, in particular a young man called Phil was really caring. A cleaner, present in the final weeks was lovely, she would always speak to us, and our mother even though she knew she was unlikely to receive a response. There was another member of staff that stood out. However all the staff were kind and friendly. My mother had a clean, bright and airy room that had a lovely outlook over the pretty garden, it was sad that she wasn't able to appreciate it. It was comforting knowing that the home is in good condition and well managed.

Reply from Jacob Hardie, Design and Marketing Assistant at Ivydene Residential and Nursing Home

Thank you for your heartfelt review. We're truly grateful to have cared for your mother and are touched by your kind words about our team. It's comforting to know that you felt supported and that your mother was in a clean, peaceful environment. Your feedback means a great deal to all of us at Ivydene.

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Review of
Fernihurst Nursing Home
from T P (Daughter-in-law of Resident) published on 15 May 2025 Submitted via Website • Report

Overall Experience

My mother-in-law had been in Fernihurst for 18 months before she sadly passed away. The first 12 months were a joy to visit her. The staff were friendly, and laughter could be heard within the home, and there were endless activities. The home appeared to be all for the residents, sadly, during the last

six months, the level of this seemed to disappear, and the home became more about Sanctuary Care and not for the residents. There was hardly any laughter heard, and hardly any interaction with the residents. I cannot fault the care staff or Nurses for the care and love they gave to my loved one. Sadly, my loved one passed away. The nurses and carers were amazing and sent their condolences.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for taking the time to share your experience at Fernihurst. We are deeply sorry for your loss, and we extend our sincerest condolences to you and your family. We truly appreciate your kind words about our nurses and care staff and are heartened to hear that they provided care and compassion during your loved one's time with us. We are saddened to read your feedback regarding the changes you observed surrounding the atmosphere of our home. Our team takes your feedback seriously and will continue to strive to provide the highest standard of care and interaction that our residents deserve.

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Care Homes Owned by Sanctuary Care Ltd in Devon

Sanctuary Care Ltd Locations in Devon (4)

Sanctuary Care Ltd Reviews in Devon (378)

Furzehatt Residential and Nursing Home

Furzehatt Residential and Nursing Home

Furzehatt Residential and Nursing Home

Ivydene Residential and Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Fernihurst Nursing Home

Ivydene Residential and Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Furzehatt Residential and Nursing Home

Furzehatt Residential and Nursing Home

Furzehatt Residential and Nursing Home

Ivydene Residential and Nursing Home

Fernihurst Nursing Home

Awards / Recognitions (11)

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