Sanctuary Care Ltd in Devon | 4 Care Homes

Review of
Fernihurst Nursing Home
from T H (Grandson of Resident) published on 15 August 2025

Submitted via Website • Report

Overall Experience

The manager and the team at Fernihurst provided an outstanding service from start to finish for my Grandad who went in for respite and sadly passed away after a month of his stay. The staff couldn't have done more for him and my family, and he settled in extremely well.

Reply from Jacob Hardie, Design and Marketing Assistant at Fernihurst Nursing Home

Thank you for your kind words. We're truly sorry for your loss and grateful to know your Grandad felt settled and cared for during his time with us. It means a lot to the team to have supported him and your family.

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Review of
Ivydene Residential and Nursing Home
from Judith D (Wife of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

I am very impressed with the way the staff interact with my husband and residents. They are very kind, attentive & considerate, they genuinely care about the residents wellbeing. The home is very clean & organised & has a happy atmosphere. As soon as you enter the home, you are made welcome by a very

kind and helpful receptionist. I would not hesitate to recommend Ivydene Residential and Nursing Home. Thank you.

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Review of
Greenslades Nursing Home
from Martyn P (Son of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

Since my mum moving to Greenslades from a care home in Exeter in April things have been very good after a tricky start. The staff are very helpful and I feel my mum is happy. My only gripe would be that when my mum is in the living room she is seated into a proper chair with her legs slightly elevated.

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Review of
Greenslades Nursing Home
from Pam M (Daughter of Resident) published on 8 August 2025

Submitted via Postal Card • Report

Overall Experience

Helpful, friendly staff and taking good care of my mother.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for taking the time to review our home and for your kind words. Best wishes,

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Review of
Greenslades Nursing Home
from M E (Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

Staffing is very good. Activities are provided on a regular basis.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you for your kind words for our home, team and activities programme. If you do have any further feedback about our food and drink or anything else you think we could improve upon, please do let us know. Best wishes,

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Review of
Greenslades Nursing Home
from Teresa P (Daughter of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

The care and food are excellent.
My father is well cared for.
The staff are supportive.
Decor could do with improving.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

Thank you so much for taking the time to review our home, it is so appreciated. We will be sure to pass your feedback onto our assets team. Best wishes,

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Review of
Greenslades Nursing Home
from Mike A (Brother of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

I would like to register my appreciation for the way the staff at Greenslades are caring for my sister. From the manager through the nurses and their care assistants they conduct themselves professionally and with sensitivity and good humour.
Without naming names I can say that you are fortunate to

have individuals on your staff with very high standards of care.

Reply from Jacob Hardie, Design and Marketing Assistant at Greenslades Nursing Home

Thank you for your kind words. We're so pleased to hear that your sister is receiving compassionate and professional care from our team. Your appreciation means a lot to us and will be shared with everyone at Greenslades.

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Review of
Furzehatt Residential and Nursing Home
from Allyson S (Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

I love living at this home. Going into my second year now and feel so happy and safe. I have all my needs met. The home is warm and everyone is my family. I have made lots of friends. I join in with all the activities and there are so many. If I want to sit in my room then I can. I visit others in their

rooms and they come to mine to watch a film, eat snacks and drink some wine. The whole team are wonderful. This week a staff member helped me send a bunch of flowers to my niece for her birthday. They care about the little things. They have helped me get physio and I am getting a boot to help me walk again. I cannot thank them enough. We are treated as adults, cared for as adults, allowed to take risks and also kept safe. The food is nice, they treat my things with respect and are discreet when caring for me. Everyone is always so happy. I am always happy. Every morning I get woken with a smile and much needed coffee.

Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you so much for your lovely review! We're thrilled to hear how happy, safe, and supported you feel. It's wonderful that you've made friends, enjoy the activities, and feel respected and cared for. Your kind words about the team and the little touches-like morning coffee and thoughtful help-mean the world to us.

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Review of
Furzehatt Residential and Nursing Home
from S L (Daughter of Resident) published on 2 July 2025

Submitted via Website • Report

Overall Experience

My mum's time at Furzehatt care home, was like home from home with the added bonus of beautiful cooked meals 3 times a day, daily activities, weekly church services and much more.
That is before I begin on to the care and nursing team at Furzehatt, especially in the last two weeks before our mum passed

away. Mum was treated with the upmost dignity and compassion and the staff go up and beyond their job description in the care they all showed to our mum. This also went to us the family they looked after us so well too. If anyone is looking for care for a loved one, I couldn't recommend Furzehatt more. The cleaning team kept all the rooms immaculate along with all the communal lounges and dining rooms.
Thank you doesn't express enough what we feel for The Furzehatt team, from Management to all the carers, nurses, housekeeping, chefs and the wonderful reception team that always make you feel so welcome. Keep up the good work and be proud of your team.

Reply from Fae Doherty, Digital Marketing Manager at Furzehatt Residential and Nursing Home

Thank you so much for such an outstanding review for our team at Furzehatt. We're so sorry to hear of the loss of your mother, but take comfort in the dignity and compassion she was shown, particularly in her final days. All our thoughts are with you. Thank you again.

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Review of
Furzehatt Residential and Nursing Home
from T D (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Furzehatt is above all a Care Home. The team of staff from cleaners to admin, carers and management are outstanding in the level of care provided. Mum is currently end of life and the team have been amazing in terms of respect, kindness, support, caring - even coming in on days off and holidays to visit

Mum and support the family. Mum has previously commented on the kindness of the staff and we couldn't have asked for more during Mum's final months.

Reply from Jacob Hardie, Design and Marketing Assistant at Furzehatt Residential and Nursing Home

Thank you so much for your kind words. It's truly heartening to know our team has been able to support your mum and your family during such a meaningful time. We're honoured to have cared for her, and your appreciation means a great deal to all of us at Furzehatt.

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Review of
Ivydene Residential and Nursing Home
from Gail L (Daughter of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Ivydene cared for my late mother for the last few years of her life. She had been in three care homes prior to Ivydene and in my opinion Ivydene was by far the best. I know my mother's needs were varied, due in part to her dementia and difficulties with speech and communication, requiring complete care

from the staff, who were patient, kind and friendly, both to her and our family. In the last weeks of her life, in particular a young man called Phil was really caring. A cleaner, present in the final weeks was lovely, she would always speak to us, and our mother even though she knew she was unlikely to receive a response. There was another member of staff that stood out. However all the staff were kind and friendly. My mother had a clean, bright and airy room that had a lovely outlook over the pretty garden, it was sad that she wasn't able to appreciate it. It was comforting knowing that the home is in good condition and well managed.

Reply from Jacob Hardie, Design and Marketing Assistant at Ivydene Residential and Nursing Home

Thank you for your heartfelt review. We're truly grateful to have cared for your mother and are touched by your kind words about our team. It's comforting to know that you felt supported and that your mother was in a clean, peaceful environment. Your feedback means a great deal to all of us at Ivydene.

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Review of
Fernihurst Nursing Home
from T P (Daughter-in-law of Resident) published on 15 May 2025

Submitted via Website • Report

Overall Experience

My mother-in-law had been in Fernihurst for 18 months before she sadly passed away. The first 12 months were a joy to visit her. The staff were friendly, and laughter could be heard within the home, and there were endless activities. The home appeared to be all for the residents, sadly, during the last

six months, the level of this seemed to disappear, and the home became more about Sanctuary Care and not for the residents. There was hardly any laughter heard, and hardly any interaction with the residents. I cannot fault the care staff or Nurses for the care and love they gave to my loved one. Sadly, my loved one passed away. The nurses and carers were amazing and sent their condolences.

Reply from Fae Doherty, Senior Marketing Officer at Fernihurst Nursing Home

Thank you for taking the time to share your experience at Fernihurst. We are deeply sorry for your loss, and we extend our sincerest condolences to you and your family. We truly appreciate your kind words about our nurses and care staff and are heartened to hear that they provided care and compassion during your loved one's time with us. We are saddened to read your feedback regarding the changes you observed surrounding the atmosphere of our home. Our team takes your feedback seriously and will continue to strive to provide the highest standard of care and interaction that our residents deserve.

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Review of
Greenslades Nursing Home
from R B (Wife of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience

My husband's experience at Greenslades for 3 months, was not a happy one.
He had multiple physical needs ( he had end stage Parkinson's as well as other serious health conditions) which were not always met by overworked nursing staff.
Any exercise, (even just helping him to stand) which would have

encouraged him, was frustratingly denied him, because of staff shortage, and he was left in bed or his chair most of the day, unless family intervened.
Staff were friendly and helpful when asked. Some staff were excellent and went out of their way to help him.
Perhaps the greatest shock was being interrupted with my son, as my husband was taking his dying breaths, to be asked by a nurse why we had no funeral plan.
Greenslades undoubtedly suits the loved ones of many families but I do not recommend it for someone with multiple complex needs, especially end stage Parkinson's.

Reply from Fae Doherty, Senior Marketing Officer at Greenslades Nursing Home

We are deeply saddened to read about your experience at Greenslades and your feedback is truly invaluable to us.We really appreciate the kind words you have for our team who supported both yourself and your husband during his time at the home, and we're so sorry to hear that you feel we fell short on our care on a number of occasions. Our team take your feedback seriously and will ensure steps are taken to ensure your review is addressed and that learnings are taken.

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Review of
Fernihurst Nursing Home
from C L (Husband of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Due to her Alzheimers condition. My wife has been a resident in Fernihurst for more than two years. The family and I feel blessed that a place was available for her in the first instance and that the quality and standard of care provided has been excellent. My wife continues to be very content and enjoys

her homely surroundings with plenty of activities supported by attentive nurses, carers and management. Relatives are free to share in the activities and we have just enjoyed a marvellous Mother's Day celebration with entertainment followed by a wonderful afternoon tea. We know she is in the right place for the right reasons. So pleased!

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you so much for your kind words and for sharing your experience of Fernihurst. It is wonderful to hear that your wife feels so content and enjoys the care and activities provided. We are delighted that you all had a wonderful Mother's Day celebration together and are grateful to be entrusted with your wife's care. Thank you.

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Review of
Furzehatt Residential and Nursing Home
from Wendy H (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My Mum resided in the nursing side of Furzehatt for approximately 3 years prior to then she had resided in 2 other residential care homes. The Registered Nursing staff are some of the most excellent Nurses I have had the privilege to meet they always ensured My mother's Medical needs were addressed.

They always respected my concerns and included me in decision making.
Mum had end stage Alzheimer's the time she was admitted to Furzehatt carers ensued she was treated with dignity and respect they excepted me as Mums advocate checking in with me ensuring her care needs were being met. After having not good experiences in other residential homes the day we brought Mum into Furzehatt my sister and I felt she had come home. Mum was settled in to a bright sunny room given a lovely lunch and the smile across her face was priceless a smile we had not seen in along time. Mum passed in Furzehatt March 2025 after being poorly for approximately 8 weeks the staff couldn't have been more attentive.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for sharing such a touching review, especially written at such a difficult time. It means so much to hear that your mum felt so at home at Furzehatt and was treated with the care, dignity, and respect she deserved. We're incredibly grateful for your kind words about our nursing staff and carers, they will be very proud to read your comments.

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Review of
Fernihurst Nursing Home
from N H (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Had a lovely afternoon with mum for mothers day entertainment. The musician was fab, he got all the residents and staff joining in. The buffet that was put on for everyone was a lovely touch. All the staff were milling around making sure all residents and visitors were having a good time nothing was

too much trouble.

Reply from Kate Yates, Communications and Content Specialist at Fernihurst Nursing Home

Thank you for your lovely feedback. We're so glad you enjoyed the Mother's Day celebration. It's wonderful to hear that the music, buffet, and lively atmosphere made for such a special afternoon.

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Review of
Ivydene Residential and Nursing Home
from Suzanne F (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Well, what can I say. If I could award 10 stars to Ivydene, that too would be too few. My mum is looked after so well by all the staff, from the cleaners to the management. Nothing is ever too much trouble and they know all the residents names and the family's too. It feels so much more like a large

family atmosphere than just a care home. The residents are treated like humans and are encouraged, not forced, to join in with daily activities. There's always something going on, from a quiz, to a good old sing song. From personal experience my mum is always washed, hair done, dressed smartly even if she wants to be in her room all day. The food she is served always looks delicious and a good range is always on offer. Plus the dining room is clean with linen table cloths and flowers, such a nice touch. They have certainly managed to help my mum to be the best she can be with her dementia.
Thank you.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for your wonderful review. The team will be touched to read your kind words and delighted to hear that your mum feels so at home at Ivydene. Our home manager and his team are dedicated to creating a warm, family-like environment where residents receive care that is truly person centred in terms of their unique needs and preferences and it's wonderful to hear how much this is appreciated. Thank you for sharing your experience.

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Review of
Furzehatt Residential and Nursing Home
from Jill D (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Mum has been in the Nursing Home since August 2024. The care that she receives is outstanding across the board. From the cleaner stopping to chat and joking with Mum to understanding her moods and adjusting care accordingly. Mum likes to stay asleep in the morning and often has her wash/shower in the

afternoon. All of the carers show kindness and treat her with great dignity. Recently this was shown in an amazing effort to make Mums 90th birthday very special for her. Including a birthday cake from the kitchen and all gathering to sing happy birthday, we held a family gathering in the quiet area and enjoyed a cup of tea and birthday cake with Mum.
At Christmas every effort was made to ensure an enjoyable day for all residents, at the level they could engage in.
There is a regular programme of interesting activities, Mum doesn't engage much with others( her preference) but receives individual visits and pampering sessions.
We really couldn't be happier with the care provided.

Reply from Kate Yates, Communications and Content Specialist at Furzehatt Residential and Nursing Home

Thank you for your heartfelt review. It's wonderful to hear that your mum is receiving such outstanding care and that every member of the team at Furzehatt is so attentive to her needs and preferences. We're especially glad that her 90th birthday was made so special and that she was able to enjoy Christmas in a way that suited her. Your kind words will mean so much to the team, and we'll be sure to share them.

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Review of
Ivydene Residential and Nursing Home
from Donatella P (Friend of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting Ivydene regularly and never once have been disappointed. The courtesy of the staff, the never-ending cleaning, and the serenity of the guests are really extraordinary. The guests are very well looked after, well nourished, always clean and smiling. I am grateful to have such house

in our village. Well done to one and all.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you for your kind words. We're delighted to hear that you appreciate the dedication of our staff and the warm, caring environment at Ivydene. We look forward to welcoming you again soon.

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Review of
Ivydene Residential and Nursing Home
from Mary M (Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

Ivydene I would like to high light the following:
1. The food I cannot highlight the numerous meals all are fantastic and I would recommend them to anyone.
2. We are so pleased with the care and support we receive.

Reply from Kate Yates, Communications and Content Specialist at Ivydene Residential and Nursing Home

Thank you so much for your kind words about Ivydene. We're thrilled to hear that you enjoy the home-cooked meals and find them so fantastic. We're equally delighted that you're so happy with the care and support you receive, the team will be delighted to read your kind words. Your review means so much - thank you.

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Care Homes Owned by Sanctuary Care Ltd in Devon

Sanctuary Care Ltd Locations in Devon (4)

Sanctuary Care Ltd Reviews in Devon (373)

Fernihurst Nursing Home

Ivydene Residential and Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Greenslades Nursing Home

Furzehatt Residential and Nursing Home

Furzehatt Residential and Nursing Home

Furzehatt Residential and Nursing Home

Ivydene Residential and Nursing Home

Fernihurst Nursing Home

Greenslades Nursing Home

Fernihurst Nursing Home

Furzehatt Residential and Nursing Home

Fernihurst Nursing Home

Ivydene Residential and Nursing Home

Furzehatt Residential and Nursing Home

Ivydene Residential and Nursing Home

Ivydene Residential and Nursing Home

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