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Care Homes Owned by Sanctuary Care Ltd in City of Edinburgh

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Only the locations & reviews in City of Edinburgh for Sanctuary Care Ltd are being shown.

Sanctuary Care Ltd Locations in City of Edinburgh (1)

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1 Care Home owned by Sanctuary Care Ltd in City of Edinburgh

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Camilla House Care Home
19 Grange Terrace, Edinburgh EH9 2LF
"Thanks to your whole team for the kindness and care that you have shown to our mum, and to us, both during her time living at Camilla..."Read all 43 reviews

from £1,723 / week38 rooms

Location Type: Care Home

A stunning listed building with period features, Camilla House is a beautiful home. But it’s the team, several of whom have been with the home for over 10 years, which make it really special. Passionate... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Dementia Nursing Care

Sanctuary Care Ltd Reviews in City of Edinburgh (43)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.644) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of Camilla House Care Home from J R (Son of Resident) published on 8 June 2026 Submitted via Website
Overall Experience
Thanks to your whole team for the kindness and care that you have shown to our mum, and to us, both during her time living at Camilla House, and during end of life care.
It was obvious to us during so many interactions, that for your staff, the wellbeing of your residents is more than just a job. They clearly genuinely care for the residents, treat them with kindness, respect and humour, and we saw this both in the way your staff acted, when going about their everyday tasks, and in the stories and comments they shared with us about our mum.
What was also clear to us is that Camilla House is a genuine community. Just as the staff team has a positive impact on the lives of the residents, the residents also have a positive impact on the staff team and visitors.

Perhaps the greatest compliment that we can pay to Camilla House is that, now that mum is no longer with us, we will genuinely miss coming in to see how everyone in the community is getting on!

Reply from Jacob Hardie, Design and Marketing Assistant at Camilla House Care Home

Thank you for sharing such moving feedback. It means so much to know our kindness, care and sense of community made a difference to your mum and to you as a family.

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Review of Camilla House Care Home from Dorothy Y (Sister of Resident) published on 20 April 2026 Submitted via Postal Card
Overall Experience

I love that my sister is home for her. She very very happy, her room is lovely all the staff are excellent nothing to have manners for everyone. The residents are welll cared for so lovely for all who are in there. Food excellent there is nothing but happiness with games etc.

Reply from Jacob Hardie, Design and Marketing Assistant at Camilla House Care Home

Thank you for sharing such lovely feedback. We're delighted to hear your sister feels so happy and at home, and that you appreciate her room, the care and the kindness of the team. It's wonderful to know the activities and food are bringing so much enjoyment.

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Review of Camilla House Care Home from Karen C (Daughter of Resident) published on 16 April 2026 Submitted via Website
Overall Experience
All of the staff are polite, helpful and friendly. We have witnessed the staff going out of their way to include residents in the activities. The activities coordinator and others ensure there are plenty of activities and entertainment for the residents including a number of special events.
The home cooked food is enjoyed by my father.My father and other residents are always well presented and the home is clean and tidy.

Overall Dad is thriving and we are delighted with the care he is receiving

Reply from Jacob Hardie, Design and Marketing Assistant at Camilla House Care Home

Thank you for sharing such wonderful feedback. We're delighted to hear your father is thriving and enjoying the friendly, inclusive atmosphere, varied activities and special events. It's lovely to know the home cooked meals, presentation of residents and the clean, welcoming environment are making a real difference.

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Review of Camilla House Care Home from P S (Wife of Resident) published on 10 March 2026 Submitted via Postal Card
Overall Experience

Camilla House is a very warm & welcoming care home. The staff are excellent - some are exceptional and the management very approachable. I am very happy with the care given!

Reply from Jacob Hardie, Design and Marketing Assistant at Camilla House Care Home

Thank you for sharing such lovely feedback. We're delighted to hear the home feels warm and welcoming and that you're happy with the care provided.

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Review of Camilla House Care Home from Joyce P (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience

My father went into Camilla House about 10 months ago and has always had great care since he has been a resident there. The carers are very attentive and professional and he has veen very happy staying there. He enjoys all the variety of activities they provide. It has been wonderful that they take him to his weekly art class at the church he used to attend as well. My mother also went into Camilla House just before Christmas and seems to be settling in well and enjoying the activities & is well cared for.

Reply from Jacob Hardie, Design and Marketing Assistant at Camilla House Care Home

Thank you for sharing such thoughtful feedback. It's wonderful to hear how well your parents have settled and that they're enjoying the experiences and attentive care. It means so much to know they both feel happy and supported.

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Review of Camilla House Care Home from J R (Sister of Resident) published on 30 January 2026 Submitted via Website
Overall Experience

Lovely visit today with sister who was enjoying their activity when I arrived everyone involved staff and residents. I played the game of scoring points by using soft wool balls and throw into winning circles on a carpet laid out frame. The points were added up and treats for the first three winners also treats for all. After activity a nice cup of tea an cake for everyone. Staff very attentive throughout my visit engaging with residents . Very relaxed ambiance within the home.

My sister is very happy here and that makes me happy that she is being well supported and cared for meeting her individual needs.

Enjoyable visit.

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Review of Camilla House Care Home from Andrea B (Daughter of Resident) published on 20 June 2025 Submitted via Website
Overall Experience
My Mum arrived at Camilla house Dec 2024 and was made very welcome from the start. She settled in very quickly. Staff got to know her and Mum is well taken care of. She has perked up since moving there after living totally alone. The managers, the nurses, the home administrator, the carers, the chef, the kitchen staff, the handyman, the laundress and the cleaning team all have been professional, respectful and friendly with myself, my Mum and the other residents.

Camilla House is strong in involving residents in activities that are purposeful, meaningful, and seasonal and go above and beyond to provide stimulation, both in-house and with external visitors and performers. The home benefits from not being too small to have an activity budget, nor too big and lacking cohesion. The staff also put effort into fund-raising to add to the activities budget. All this would of course be meaningless without the carers who are so kind. The carers are worth their weight in gold!

Reply from Jacob Hardie, Design and Marketing Assistant at Camilla House Care Home

Thank you so much for your kind words. We're thrilled to hear your mum felt welcome and has settled in so well. It's wonderful to know she's thriving and enjoying the care and companionship at Camilla House.Your appreciation of our team and the activities we offer means a great deal to us. We're...  

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Review of Camilla House Care Home from N O (Wife of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience

Very pleased with the care my husband has received at Camilla House. All carers assist my husband when required and now help with his meals. Reviews on his health are regularly carried out every six months and go into lots of detail about his well being. Activities are very good everyday although my husband is not able to take part.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your thoughtful review. We're so glad to hear that you are so pleased with the care your husband is receiving at Camilla House. Our team is dedicated to providing the highest standards of care and it's wonderful to know you appreciate the detailed health reviews and daily activities.

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Review of Camilla House Care Home from F M (Daughter of Resident) published on 19 March 2025 Submitted via Website
Overall Experience

My father was a resident at Camilla House in Edinburgh for three years. During that time the staff demonstrated extraordinary kindness and compassion to my dad and to us as a family, at all times. When the time came for him to set off on his next adventure, the staff on duty were truly incredibly and made the experience one of calm and care. There is nothing they could have done differently. We are forever indebited to them for this. Thank you for everything, Camilla House team.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you so much for your heartfelt review. The team will be touched to hear how supported your family felt during your father's time at Camilla House. It will mean so much to them to hear how their kindness and compassion made such a difference. Thank you for sharing such wonderful feedback.

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Review of Camilla House Care Home from A B (Daughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience
Our dad is happy and settled at Camilla House Care Home, and he is well cared for.
The settling in process was smooth straightforward.
The staff are very friendly and are attentive to our dad's needs. They keep us well informed.
The food is good and there is lovely home baking most days.
The nursing staff are in regular contact with the local GP as required.

The management team are very approachable when needed.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your lovely five-star review for Camilla House. We're so pleased to hear that your dad is happy, settled, and so well cared for. It's wonderful to know that the settling-in process was smooth, and that our staff's attentiveness, communication, and delicious home baking have made a...  

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Review of Camilla House Care Home from Karen C (Daughter-in-law of Resident) published on 23 January 2025 Submitted via Website
Overall Experience
Pleased to write a review here with regards to Camilla House Care Home and the lovely staff. My father-in-law arrived at the home straight from the hospital in June 2024. The Camilla care staff made everything very straight forward for my father-in-law and us as a family. He loved the food, which was great as he lost a lot of weight in hospital.
He liked joining in all the activities and watching the world cup was one of his highlights (being an avid football fan) and playing bowls and singing.

Sadly my father in law passed away in December with his dementia and other health problems but it is lovely to know as a family that his last six and a half months were enjoyed by him and his care was excellent.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for sharing such a heartfelt review, especially written at such a difficult time. It will mean so much for the team to hear how their care and support helped make your father-in-law's transition from the hospital so much easier, and that he enjoyed his time with us, from the food to the...  

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Review of Camilla House Care Home from Rhona S (Daughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience

Camilla House Care Home has a warm and welcoming atmosphere as soon as you step in. The staff are excellent displaying care and attention to my mum and got to know her quickly. She has enjoyed and engaged in the wide variety of activities and events provided by the home and benefited from these. I am delighted that my mum is in such a safe and nurturing home at this stage in her life.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your wonderful feedback, the team at Camilla House will be delighted to read your kind words. We're so pleased to hear that your mum feels so safe in such a nurturing environment. It's lovely to know that our team's care and attention have helped her settle in so well and that she's...  

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Review of Camilla House Care Home from Derek S (Son of Resident) published on 23 January 2025 Submitted via Website
Overall Experience
Camilla House Care Home is a very friendly, warm and safe environment. The staff have been there for a while and this helps continuity. They are able to build up relationships with the residents and give them the support that they need.
There is always various events/activities on that help stimulate the residents especially from some wonderful dedicated team members.
The communication is great and works both ways.

My father has greatly benefited from being cared by these people.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your thoughtful review. It's wonderful to hear how much you value the friendly, warm, and safe environment at Camilla House Care Home. We're so pleased that our dedicated team and engaging activities have made a positive impact on your father's well-being. Building meaningful...  

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Review of Camilla House Care Home from R M (Son of Resident) published on 20 June 2024 Submitted via Postal Card
Overall Experience
My Mother has been in the care home for over a year, she enjoys singing, and the meals are very good and all made fresh with home baking most days. The staff are very good and helpful. Should my Mother need to see a doctor or hospital visit the office staff and carers sort it out and a member of staff is always with her.

Should my Father be here at lunchtime he gets a meal. Overall I am very happy with the service and care my Mother gets.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your five-star review of Camilla House, the team will be so happy to read your kind words, and you and your father are most welcome anytime.

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Review of Camilla House Care Home from Gordon W (Son of Resident) published on 18 January 2024 Submitted via Website
Overall Experience

Pleased to see that care staff at Camilla Care Home have been able to maintain a high level of attentive care. All staff are very approachable and engage well with my loved one and other residents. Absolutely no regrets about my loved one residing at Camilla where I have no doubt they’ll continue to provide the best of care.

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Review of Camilla House Care Home from Chris H (Son of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

I’ve seen a significant improvement in my mum's general health and mental health following her move to Camilla House in early 2023. Mum seems to be very settled at Camilla and enjoys the support of the friendly and professional staff.

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Review of Camilla House Care Home from J W (Wife of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

My husband was in this home for ten months, till his death on 26th July. We were partly helped to pay by the council, as far as I know the full amount was paid. The room was very small and stuffy. Window looked out onto a roof. The bed was hospital style. He wasn't given a top sheet and blanket, I noticed other residents were. He used a throw I took in on the bed. When I asked, I was told they would give him a summer duvet. He had one for two weeks, then back to the throw. I bought two duvets and covers. First one disappeared, second one I put on the bed myself. Two weeks later, back to the throw. I was never given a satisfactory explanation for this.

Reply from Kate Yates, Communications and Content Specialist at Camilla House Care Home

Thank you for your review, we are sorry for your loss. We are so sorry you felt unhappy with the room, if you had raised this with us, we would have been more than happy to move him to a different bedroom. In terms of the duvet, our residents’ comfort is so important to us and during the summer...  

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Review of Camilla House Care Home from R M (Son of Resident) published on 18 August 2023 Submitted via Postal Card
Overall Experience

My mother has been in Camilla House for two months and the staff are very good with her. She also likes the home cooked meals and baking and enjoys the sing-a-longs with one staff member. The home is clean and tidy with a nice garden to sit and relax.

Reply from Lisa McCauley, Social Media Officer at Camilla House Care Home

Thank you for taking the time to leave a review for Camilla House. We are pleased that your mother is settling well and enjoying our meals and activities. Best wishes.

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Review of Camilla House Care Home from P S (Wife of Resident) published on 10 August 2023 Submitted via Postal Card
Overall Experience

My husband came to Camilla House Care Home from hospital where they had been unable to get him out of bed and he had lost two and a half stone in weight. He now walks from his room through to the main lounge and dining room with the help of two carers and is up all day. He enjoys all the food, eats well and has gained some weight already! We are all very pleased with this progress.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you so much for your review - it is wonderful to hear what great progress your husband is making with us at Camilla House. Best wishes.

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Review of Camilla House Care Home from Rose H (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card
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I am so happy my sister and I found Camilla House Care Home tucked away in a beautiful residential area in The Grange, Edinburgh. The professional care and kindness the staff give my mum is amazing. My mum has been there for two weeks and is already settled and very happy. Such peace of mind for all her family. Thanking you all.

Reply from Fae Doherty, Senior Marketing Officer at Camilla House Care Home

Thank you so much for taking the time to review our home. It's so wonderful to hear how pleased you are with the care your mum receives at Camilla House. Best wishes, Fae.

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Awards / Recognitions (12)

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News
  • 27 May 2025

    The team and residents at Sanctuary Care are celebrating after we scooped a double awards victory. At the Care Home Awards 2025, Sanctuary Care was named Outstanding Larger Group Care...

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