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Care Home Owned by Sanctuary Care Ltd in Cambridgeshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sanctuary Care Ltd in Cambridgeshire

Only the locations & reviews in Cambridgeshire for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 7393 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Cambridgeshire (1)

 - Browse 1 Care Home owned by Sanctuary Care Ltd in Cambridgeshire
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Orchard House Residential Care Home
191 High Street, Sawston, Cambridge CB22 3HJ 
9.8 57 reviews
Orchard House Residential Care Home, Cambridge, Cambridgeshire
"My mother was admitted to Orchard House Care Home in the summer of 2023. She was beautifully looked after by the dedicated staff there.…"   Read all 57 reviews
  • from £1,333 / week
  • 35 Rooms
Location Type Care Home

With a devoted manager who has been at Orchard House for over 20 years, and many team members having worked there for more than a decade, the home exudes a warm, family feel from the moment you walk ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Sanctuary Care Ltd Reviews in Cambridgeshire (57)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.624) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Orchard House Residential Care Home

from S R (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Orchard House Care Home in the summer of 2023. She was beautifully looked after by the dedicated staff there. They were so kind and friendly. It was very reassuring to get calls from them saying the Mum needed this or that and they always communicated with me when there were
any problems. Sadly her clinical needs gradually outstripped the capacity of the care home to look after her so she was transferred to a nursing home nearby. All the staff were so kind and helpful about effecting Mum's transfer which was handled with care and efficiency. I have nothing but praise for the dedicated staff at Orchard House. The other really reassuring thing was the low staff turnover - always a good sign IMO
Reply from Jacob Hardie, Design and Marketing Assistant at Orchard House Residential Care HomeThank you for sharing such thoughtful feedback. We are so pleased to hear your mother was cared for with kindness and that our team kept you informed and supported throughout her time with us. It is reassuring to know the transfer was handled with care and that the continuity of our team gave you confidence.
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Review of

Orchard House Residential Care Home

from J D (Respite Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident for a week's respite care following a serious fracture to my kneecap. I was extremely well cared for in every respect and nothing was too much trouble for the staff. I am a coeliac sufferer and my dietary requirements were well provided for. The lunches in particular were really good
- nourishing and filling.
Reply from Jacob Hardie, Design and Marketing Assistant at Orchard House Residential Care HomeThank you for sharing your lovely feedback. We're delighted to hear you felt well cared for during your stay and that your dietary needs were supported. It's wonderful to know you enjoyed the meals and felt so comfortable with us.
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Review of

Orchard House Residential Care Home

from Lisa J (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home with very patient and understanding staff. Always helpful and willing to listen to any issues. The care they provide is excellent and ask so glad we got our mum into this home. The staff work with some very difficult residents and show the utmost care and patience with people
suffering one of the worse things possible that can happen to an elderly person.


My family and I are so grateful and thankful for this care home and their wonderful staff.

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Review of

Orchard House Residential Care Home

from J A (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone is very friendly. Nothing is too much trouble. If you ask for anything it will get sorted. Rooms are comfortable and very clean. Plenty of activities for residents. The food is excellent. Would highly recommend this care home. Visitors are always very welcome.
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Review of

Orchard House Residential Care Home

from P E (Husband of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my wife daily and highly praise the staff that work together as a team to support my wife with her varying needs. I feel welcomed by all staff when I visit the home and am able to speak to senior staff when I need to, the team will also contact me and discuss any changes with my wife's care
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Review of

Orchard House Residential Care Home

from Lynda T (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident for just over 2 years and we have found the staff to be polite and friendly. They always ring me to let me know of any changes regarding dad's care which gives me peace of mind. Although dad has dementia he is always treated with dignity, and they all know his name.
Reply from Kate Czeczko, Business Development Manager at Orchard House Residential Care HomeThank you for sharing your experience. We're so pleased to hear that your dad is treated with dignity and that our team keeps you informed-it's exactly what we strive for. Your feedback means a lot to us.
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Review of

Orchard House Residential Care Home

from S H (Next of Kin) published on 7 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My relative has been at Orchard House for a year and it is good knowing they seem content by kind, compassionate and caring staff. The next of kin get to know of issues that arise and consulted on their resolution. My relatives needs seem to be have met by carers effectively adapting to sensatively
meet changes as and when they arise
Reply from Kate Czeczko, Business Development Manager at Orchard House Residential Care HomeThank you for sharing your feedback. We're so pleased your relative feels content and that our team's care and communication meet your expectations. Please reach out anytime if we can support you further.
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Review of

Orchard House Residential Care Home

from D J (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is wonderful, food is very good and all staff are very friendly and caring. I could not have found a better place for my Mum.
Reply from Kate Czeczko, Business Development Manager at Orchard House Residential Care HomeThank you for your lovely feedback! We're so pleased you feel your mum is in the best place and that our team's care and the quality of food make a positive difference. Your kind words mean a lot to us.
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Review of

Orchard House Residential Care Home

from Jane M (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Orchard House for over a year and I have peace of mind knowing she is well looked after by kind and caring staff. They are quick to let me know of any health issues and they sort them out promptly. Mum's condition and needs have changed since she arrived and staff have adapted to this
with efficiency, always keeping me informed.
Reply from Kate Czeczko, Business Development Manager at Orchard House Residential Care HomeThank you for sharing your experience. We're so pleased to hear your mum feels well cared for and that our team's communication and adaptability have given you peace of mind. Your trust means a lot to us
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Review of

Orchard House Residential Care Home

from Lynn P (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Orchard House since March, I cannot praise them highly enough for the care they give her. I know she is being well looked after which gives me great peace of mind. I am always made welcome when I visit and nothing is too much trouble.
I have one negative and that is if I visit at
the weekend it's often a long wait to be let in, but that is a very small negative .
Reply from Kate Czeczko, Business Development Manager at Orchard House Residential Care HomeThank you so much for your kind words and for trusting us with your mum's care. We're delighted to hear that you feel reassured and welcome when visiting-that means a lot to our team. We appreciate your feedback about weekend access and will review this to see how we can make improvements. Your comments help us continue to provide the best experience for residents and families
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Review of

Orchard House Residential Care Home

from Neil S (Son-in-law of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law (MIL) moved to Orchard House in mid-October as she could no longer be provided with sufficient care visits to keep her safe whilst maintaining a decent quality of life in her independent apartment as her dementia was getting worse. My wife and I were very concerned and sceptical at first
because MIL has always been a bit of a rebel and used to having things her own way, so we didn't think that she would settle easily. To date we have been proven wrong - and that's all down to the level of welcome, care and support that she has received so far from all the staff. We're incredibly grateful as MIL seems very relaxed, happy and settled, which gives us peace of mind. For one that has always been highly critical of anything that didn't meet her approval she has had nothing bad to say which, again, is testament to the excellent attention, motivation and support that she receives daily. It's still early days, but it couldn't have started much better.
Reply from Kate Czeczko, Business Development Manager at Orchard House Residential Care HomeThank you so much for sharing your experience. We're delighted to hear that your mother-in-law has settled in well and is feeling happy and relaxed. Our team works hard to provide a welcoming and supportive environment, so your kind words mean a lot. We'll continue to do everything we can to ensure she feels at home.
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Review of

Orchard House Residential Care Home

from V H (Son of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Orchard House in January 2025, where she has received excellent care. The staff are extremely kind and considerate, and resolve any problems that she may have. She also has much more social contact than she had when living in her own house. She now takes meals with others and participates
in quizzes and other organised activities. Of particular note is Orchard House staff taking her to participate in the recent Sawston Fun Run, walking her round by wheelchair while she waved at the crowds. She absolutely loved it! The staff also made her recent 90th birthday a great day - decorating her room, making a personalised 90th birthday cake and joining with the family in birthday celebrations. I thoroughly recommend Orchard House.
Reply from Jacob Hardie, Design and Marketing Assistant at Orchard House Residential Care HomeThank you for your thoughtful review. We are pleased to hear that your mother is receiving excellent care and enjoying the social and recreational opportunities at Orchard House. It was a privilege to support her participation in the Sawston Fun Run and to help celebrate her 90th birthday. Your recommendation is sincerely appreciated.
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Review of

Orchard House Residential Care Home

from Gillian H (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived in Orchard House for just over 2 years, sadly passing away in February this year. She received exceptional care and warmth while with you. There is a warm welcoming atmosphere and the whole team is amazing - friendly, approachable and professional. The care staff are attentive and compassionate,
always ready to listen and act on any concerns or needs. They knew Mum's needs and preferences and tailored her care accordingly. Mum was fortunate to have one of the larger ensuite rooms with a lovely view of the gardens. In addition to the high-quality care, there is a real sense of community. The activities provided are engaging and varied, offering something for everyone. The food is excellent too - the kitchen staff made a real effort to meet Mum's needs. I would wholeheartedly recommend Orchard House to anyone seeking a safe and caring environment for their loved one.
Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care HomeThank you for your wonderful review, the team at Orchard House will be touched to read your kind words. We are sorry for your loss and grateful that we could provide comfort and care to your mum during her time with us. Knowing she felt at home will mean a great deal to the team. Thank you so much for sharing your feedback.
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Review of

Orchard House Residential Care Home

from Lesley F (Daughter of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found this care home exceptionally good. My mother was in for 14 months, she had the best care in all her needs at the age of 102, she was also partially deaf and blind. The staff were exceptionally good in catering to all her needs medically, keeping her clean. Also food was done to her special needs.
I was also happy with the care and needs and I also knew she was in safe hands 24/7 when I left her. I would highly recommend this care home. Right to the end she exceptionally looked after.
Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care HomeThank you so much for your thoughtful and heartfelt review. The team will be touched to read your comments and very proud to have had the privilege of caring for your mother at Orchard House. We're so glad to hear that you felt so confident in the care and attention she received. Your recommendation and kind words mean so much, thank you.
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Review of

Orchard House Residential Care Home

from T G (Sister of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
In spite of living in an extra care flat with carers on call, my sister was becoming increasingly stressed at coping by herself. After a week's trial in Orchard House, where I saw her smiling for the first time in months, she moved in permanently at the end of October. The care staff have been so kind
and caring towards her, she still doesn't smile very much but she says she is so glad that she moved in,
I am glad too. I can only visit her once a week and it is good to know that she is always being looked after. Her room is always cosy and clean, the meals always look and smell delicious and all members of staff (carers, office staff, kitchen staff, housekeeping, even the maintenance man) really care about all the residents and are unfailingly kind, caring and professional.
Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care HomeThank you so much for sharing your heartfelt review. We're so pleased to hear that your sister has settled in well at Orchard House and that she's so happy about her decision to move in permanently following her initial respite care stay. It's wonderful to know that you've noticed the kindness and professionalism of our entire team, who will be delighted to read your kind words. We deeply appreciate your feedback, thank you.
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Review of

Orchard House Residential Care Home

from Jacqueline H (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted with cognitive impairment in July 2024. She settled down very quickly with the aid of the very attentive and caring staff. I have visited on many occasions unexpectedly, to find the care home very clean, smelling fresh and I was always accompanied by a member of the staff who
knew my mum well. A verbal progress report has always been given. My last visit I may say, I have not seen my mum look so happy, well-fed, clean, smelling fresh and content. Please put me there if I get dementia!
Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care HomeThank you for your heartfelt review for Orchard House. We're so pleased to hear how well your mother has settled in and how happy and content she feels. Your kind words will mean so much to the team and we'll be sure to pass them on. Your feedback is truly appreciated, thank you.
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Review of

Orchard House Residential Care Home

from Hilary P (Power of Attorney of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All seems fine. Resident is settling in. She is sometimes a little frustrated by the (small) size of her room, she would like more room for books and paperwork. She is clearly well-cared for and well-fed. The staff are lovely.
Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care HomeThank you for your feedback for our team at Orchard House. It's wonderful to hear that your loved one is settling in and is so well cared for. Your kind words about the staff are truly appreciated and they will be delighted to read your comments. We want to assure you that residents are always welcome to discuss swapping bedrooms and we are here to support her in making any adjustments she feels would enhance her comfort.
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Review of

Orchard House Residential Care Home

from V N (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been here for over 3 years. He is living with dementia and has no idea where he is. I think his health needs are met well. The staff are great with his banter and strange sense of humour - something he has always enjoyed. He says the food is good - he has a cooked breakfast every day (I
didn't believe him when he told me but he does!). The relationship between the home and the medical professionals is great. There has not been an activities lead for some time and my father rarely leaves his room - he has never been a joiner in person however I do feel activity for him is a bit lacking. The staff do the best they can with it.
Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care HomeThank you so much for taking the time to leave a review for Orchard House and for your kind words about the team, we will be sure to pass them on. The chef is very happy to prepare home-cooked breakfasts every day and we are pleased to hear how much your father enjoys this. Your feedback regarding the activities is greatly appreciated and we are pleased to tell you that we have a new activities coordinator starting at the home next month who will be a great asset to the team.
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Review of

Orchard House Residential Care Home

from Nigel P (Son of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for over four years now and her physical well-being has improved greatly from the care she is receiving at Orchard House Residential Care Home although, at 96 years of age, dementia and anxiety affect the way she views her situation. Despite the fact that she can be very
difficult at times, the staff have always appeared to be kind and committed in their attitude and to have her best interests at heart. Overall, I have no doubt that she will receive a good standard of care and this gives her family in the outside world a great degree of comfort.
Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care HomeThank you for sharing your experience. It's heartening to hear that your mother's physical well-being has improved during her time at Orchard House. We're glad that our team's kindness and commitment have provided comfort to both your mother and your family and your feedback is greatly appreciated.
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Review of

Orchard House Residential Care Home

from Ros S (Niece of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old uncle went to Orchard House for two weeks of respite in March and is still there! He is very well looked after. The food is very good. The staff are friendly, kind and helpful and nothing is too much trouble. We are very happy with my uncle's care and would recommend Orchard House without
hesitation.
Reply from Kate Yates, Communications and Content Specialist at Orchard House Residential Care HomeThank you for sharing your uncle's experience at Orchard House. We're delighted to hear that he's received such excellent care during his extended stay. Your kind words about our staff, food, and overall care mean a lot to us and we appreciate your recommendation.
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Awards / Recognitions (12)

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