Care Home Owned by Sanctuary Care Ltd in Cambridgeshire

suffering one of the worse things possible that can happen to an elderly person.

My family and I are so grateful and thankful for this care home and their wonderful staff.

meet changes as and when they arise

with efficiency, always keeping me informed.

the weekend it's often a long wait to be let in, but that is a very small negative .

because MIL has always been a bit of a rebel and used to having things her own way, so we didn't think that she would settle easily. To date we have been proven wrong - and that's all down to the level of welcome, care and support that she has received so far from all the staff. We're incredibly grateful as MIL seems very relaxed, happy and settled, which gives us peace of mind. For one that has always been highly critical of anything that didn't meet her approval she has had nothing bad to say which, again, is testament to the excellent attention, motivation and support that she receives daily. It's still early days, but it couldn't have started much better.

in quizzes and other organised activities. Of particular note is Orchard House staff taking her to participate in the recent Sawston Fun Run, walking her round by wheelchair while she waved at the crowds. She absolutely loved it! The staff also made her recent 90th birthday a great day - decorating her room, making a personalised 90th birthday cake and joining with the family in birthday celebrations. I thoroughly recommend Orchard House.

always ready to listen and act on any concerns or needs. They knew Mum's needs and preferences and tailored her care accordingly. Mum was fortunate to have one of the larger ensuite rooms with a lovely view of the gardens. In addition to the high-quality care, there is a real sense of community. The activities provided are engaging and varied, offering something for everyone. The food is excellent too - the kitchen staff made a real effort to meet Mum's needs. I would wholeheartedly recommend Orchard House to anyone seeking a safe and caring environment for their loved one.

I was also happy with the care and needs and I also knew she was in safe hands 24/7 when I left her. I would highly recommend this care home. Right to the end she exceptionally looked after.

and caring towards her, she still doesn't smile very much but she says she is so glad that she moved in,
I am glad too. I can only visit her once a week and it is good to know that she is always being looked after. Her room is always cosy and clean, the meals always look and smell delicious and all members of staff (carers, office staff, kitchen staff, housekeeping, even the maintenance man) really care about all the residents and are unfailingly kind, caring and professional.

knew my mum well. A verbal progress report has always been given. My last visit I may say, I have not seen my mum look so happy, well-fed, clean, smelling fresh and content. Please put me there if I get dementia!

didn't believe him when he told me but he does!). The relationship between the home and the medical professionals is great. There has not been an activities lead for some time and my father rarely leaves his room - he has never been a joiner in person however I do feel activity for him is a bit lacking. The staff do the best they can with it.

difficult at times, the staff have always appeared to be kind and committed in their attitude and to have her best interests at heart. Overall, I have no doubt that she will receive a good standard of care and this gives her family in the outside world a great degree of comfort.

hesitation.

it too much trouble if you ask them for anything. The only that I think is needed is all the rooms need updating with their own toilet suite - my mother has to use a commode in her room because she can't see or hear properly to find the toilet, yes, the carer would take her if she calls them. She is 101 years old and still likes a little independence. Own toilets and a little sink would be great in all rooms. Not possible in the room my mum is in far too small.

and I have peace of mind.