Care Homes Owned by Sanctuary Care Ltd in Suffolk

We visited a number of care homes for my Dad and Auntie, Shaftesbury House was the best, and it has proven to be a good choice. The staff are friendly, everyone always appears to enjoy or at least like their jobs, which translates into really good care for both Dad and my Auntie. Everyone puts a lot of effort into keeping the residents engaged, and if possible active. My Dad is certainly more lively, and is finding it easier to stand, whilst there is a long way to go, the carers are always looking for opportunities to encourage him to stand which is slowly paying dividends. It is also clear they spend time focusing on the residents needs and likes which makes everything personal, residents are not just a number but someone they get on and actively interact with.

My care home experience was positive with supportive staff and a steady routine and a friendly environment that helped me feel comfortable and settled over time . The staff was were kind and hardworking although they often seemed busy ,which sometimes limited the time they could spend with each resident

The care home is very clean and has activities going on for the residents most days of the week.

My dad has now been in Shaftesbury House for nearly 3 years. All staff in the home are extremely caring. I have come to know the staff and found them consistently helpful and friendly. My dad is so happy there. Respect and dignity are important and I am kept informed. The home is always clean. Nothing is too much for staff in helping my dad feel comfortable.

Mum moved in January 2026 she has settled in really well, quicker than I even thought she would, it's lovely to see her laughing and smiling again.staff are all welcoming, caring and very understanding with her and myself, the activities they do, the 1 on 1 when needed is unbelievable,

This is a first time for us and we are both pleased with our choice.

Staff are always friendly, helpful and show genuine care and concern for Grandad. They seem to know him well and have a good joke and laugh with him. The home always appears clean and smells good compared to other care homes I have visited.

Caring for an elderly relative is never easy. Since my father-in-law went to Cowper Street two and a half years ago, he has received excellent care and suport. The management and staff are second to none. The weight has been lifted from wife's shoulders and we feel as we have an extended family to help us cope with our loved ones physical, emotional and mental needs.

I have submitted a review before, but feel I would like to send another one as my mum was new there and I didn't feel I assessed it properly then. I have been very impressed with this home. The staff are wonderful, caring, patient and good with mum who can be a challenge due to her many problems, I feel confident she is cared for well and the staff do their best to keep her happy and well cared for, the food is very nice and they have a lot of choice daily and always being offered food and drinks. There are many good activities which I have also attended and the residents seem to enjoy them a lot .Especially the recent sports day. My mum was so happy that day . Lovely to see. Her room is always beautifully cleaned and her clothes washed and looked after well. Mum always looks clean and well dressed . Mum has company all the time which she needs and never feels lonely .I am very impressed and would be happy to live there myself if it ever came to that!

It is so nice to know that she is well cared for.and takes so much stress off the family

My very dear Mum was a resident at Shaftesbury House for nearly 4 years and this care home is truly the best you won't find better. The food is lovely with so much choice, they have plenty of activities to keep them occupied, it is kept so clean and the staff are truly amazing they treat the residents like their own family they are very attentive and caring and nothing is too much trouble for them. I can't thank them enough for all their care and support.

The home is very helpful, all the staff are friendly. Mum seems happy to be in the home and enjoys the company.

Upon arrival used buzzer member of staff let me in. Residence was warm tidy, no obstacles blocking walkways/doors. Residents that wanted to be were in the lounge/dining area. It was quiet until music was put on then some resident's joined in singing. The general atmosphere was congenial, all the time I was visiting the staff were friendly and approachable. Genuine concern was shown to one resident regarding a health problem which was dealt with promptly. This was one of many visits l have had to Shaftesbury House. Never have l had cause to complain, my dad is looked after, cared for and fed well. Medical issues are dealt with quickly whether it be in house or via local GP.

My sister moved into Shaftesbury House early part of the year, and her care had been amazing. The staff are all very friendly and caring, the food is always lovely, so my sister says, lol, and the main thing is she is very happy there. They are always doing different things everyday, it's great to see her so settled.

Each time I visit my mum, she now has a sunny smile on her face. She smells as fresh as a daisy and always looks clean. Mum has a good appetite now as she enjoys the food, especially "fish and chips" on Friday! The staff are so caring. Mum's glasses were damaged and hurting her ears, and staff were quick to make an appointment with the opticians for a new pair of spectacles. Since Mum arrived in April at Shaftesbury House, she has improved enormously in health and well-being.

We chose this care home on good feedback from other family members. Also, it is not too big and definitely feels more homely. Fantastic choice of food too.

My husband has been in the home for some time, and his needs have changed dramatically in the last six months. I cannot fault the home and all its staff who go above and beyond in looking after him and also myself. Nothing is ever too much trouble in his care, and I am so grateful for all they do for him. It really is a home-from-home.

Staff are friendly and look after Mum's needs. Food very good and they have activities (quiz, bingo, crafts, etc.) quite regularly. Also organise entertainment from time to time and outings to Christmas panto. Relatives welcome anytime and to participate in events. Rooms cleaned and laundry done often. Only negative is sometimes on a weekend not as many staff as during week it seems. Residents can go out with family if they are able to.

We visited my mother on our second visit on 15th April. My mum is a really changed person. After the first visit, I was so impressed; I emailed the family to say how my mum was more communicative, even to the point of having a laugh and a joke with us. Mum really enjoyed looking out of her bedroom window and commenting on what she saw. My email to my family on my second visit was equally glowing. I even noticed my mum talking to other residents in the lounge. Brilliant staff. Well done.

Very pleased with the care from the staff at the home. The food is good, the cleanliness is excellent, and as a family, we have no complaints about the care provided.