Care Home Owned by Sanctuary Care Ltd in Suffolk
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Suffolk for Sanctuary Care Ltd are showing below.
View the details of all 95 locations (with 6969 reviews) owned by Sanctuary Care Ltd
Sanctuary Care Ltd Locations in Suffolk (1)
Shaftesbury House Residential Care Home
9.8
42 reviews
5 Cowper Street, Ipswich IP4 5JD
"I am very happy with the home. My dad is well cared for, and he has improved in his mental health since moving in. The staff are amazing…" Read all 42 reviews
Location Type Care Home
Shortlisted as a finalist for the Caring UK Awards 2023, in the South Care Home of the Year category, Shaftesbury House is a very special home. Many of the team are long serving, the home manager has been with Shaftesbury House for over 20 years,… Read more about Shaftesbury House Residential Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 27 Rooms
- from £1,179 / week
Sanctuary Care Ltd Reviews in Suffolk (42)
9.7
Sanctuary Care Ltd has a Group Review Score of 9.7 (9.689) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.
Review of
Shaftesbury House Residential Care Home
from E B (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the home. My dad is well cared for, and he has improved in his mental health since moving in. The staff are amazing and go the extra mile. It is home from home for Dad. It feels like an extension of family. The carers know Dad so well and always endeavour to make him happy.
Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from E L (Granddaughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are always friendly, helpful and show genuine care and concern for Grandad. They seem to know him well and have a good joke and laugh with him. The home always appears clean and smells good compared to other care homes I have visited.
Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from Trevor B (Son-in-law of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Caring for an elderly relative is never easy. Since my father-in-law went to Cowper Street two and a half years ago, he has received excellent care and suport. The management and staff are second to none. The weight has been lifted from wife's shoulders and we feel as we have an extended family to help
us cope with our loved ones physical, emotional and mental needs.
Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from Jeanette T (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have submitted a review before, but feel I would like to send another one as my mum was new there and I didn't feel I assessed it properly then. I have been very impressed with this home. The staff are wonderful, caring, patient and good with mum who can be a challenge due to her many problems, I
feel confident she is cared for well and the staff do their best to keep her happy and well cared for, the food is very nice and they have a lot of choice daily and always being offered food and drinks. There are many good activities which I have also attended and the residents seem to enjoy them a lot .Especially the recent sports day. My mum was so happy that day . Lovely to see. Her room is always beautifully cleaned and her clothes washed and looked after well. Mum always looks clean and well dressed . Mum has company all the time which she needs and never feels lonely .I am very impressed and would be happy to live there myself if it ever came to that!
Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from A B (Daughter of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has settled in very well at Shaftesbury House. She is being cared for by all the staff who are excellent.
Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from Michael S (Relative of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am the Son in law of a resident.
My mother in law seems well looked after . Always has good things to say about the staff and care she is provided. They always keep me up to date with her wellbeing.
The home itself has all the home comforts that she is use to at her previous house.
It is so nice
My mother in law seems well looked after . Always has good things to say about the staff and care she is provided. They always keep me up to date with her wellbeing.
The home itself has all the home comforts that she is use to at her previous house.
It is so nice
to know that she is well cared for.and takes so much stress off the family
Reply from Jacob Hardie, Design and Marketing Assistant at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from Lorraine P (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My very dear Mum was a resident at Shaftesbury House for nearly 4 years and this care home is truly the best you won't find better. The food is lovely with so much choice, they have plenty of activities to keep them occupied, it is kept so clean and the staff are truly amazing they treat the residents
like their own family they are very attentive and caring and nothing is too much trouble for them. I can't thank them enough for all their care and support.
Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from J D (Daughter of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is very helpful, all the staff are friendly. Mum seems happy to be in the home and enjoys the company.
Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from J H (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Upon arrival used buzzer member of staff let me in. Residence was warm tidy, no obstacles blocking walkways/doors. Residents that wanted to be were in the lounge/dining area. It was quiet until music was put on then some resident's joined in singing. The general atmosphere was congenial, all the time
I was visiting the staff were friendly and approachable. Genuine concern was shown to one resident regarding a health problem which was dealt with promptly. This was one of many visits l have had to Shaftesbury House. Never have l had cause to complain, my dad is looked after, cared for and fed well. Medical issues are dealt with quickly whether it be in house or via local GP.
Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from Maureen J (Sister of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister moved into Shaftesbury House early part of the year, and her care had been amazing. The staff are all very friendly and caring, the food is always lovely, so my sister says, lol, and the main thing is she is very happy there. They are always doing different things everyday, it's great to see
her so settled.
Reply from Kate Yates, Communications and Content Specialist at Shaftesbury House Residential Care Home
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Review of
Shaftesbury House Residential Care Home
from Christine L (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Each time I visit my mum, she now has a sunny smile on her face. She smells as fresh as a daisy and always looks clean. Mum has a good appetite now as she enjoys the food, especially "fish and chips" on Friday! The staff are so caring. Mum's glasses were damaged and hurting her ears, and staff were
quick to make an appointment with the opticians for a new pair of spectacles. Since Mum arrived in April at Shaftesbury House, she has improved enormously in health and well-being.
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Review of
Shaftesbury House Residential Care Home
from Beverley B (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has only recently moved into Shaftesbury House. Right from the start everyone was very helpful, compassionate and understanding of her needs. Her room is lovely and clean with an on suite. The manager, staff and carers are all so lovely. Nothing is too much trouble and everyone helps Mum to interact
with the many activities offered.
We chose this care home on good feedback from other family members. Also, it is not too big and definitely feels more homely. Fantastic choice of food too.
We chose this care home on good feedback from other family members. Also, it is not too big and definitely feels more homely. Fantastic choice of food too.
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Review of
Shaftesbury House Residential Care Home
from Shirley H (Wife of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has been in the home for some time, and his needs have changed dramatically in the last six months. I cannot fault the home and all its staff who go above and beyond in looking after him and also myself. Nothing is ever too much trouble in his care, and I am so grateful for all they do for
him. It really is a home-from-home.
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Review of
Shaftesbury House Residential Care Home
from C D (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are friendly and look after Mum's needs. Food very good and they have activities (quiz, bingo, crafts, etc.) quite regularly. Also organise entertainment from time to time and outings to Christmas panto. Relatives welcome anytime and to participate in events. Rooms cleaned and laundry done often.
Only negative is sometimes on a weekend not as many staff as during week it seems. Residents can go out with family if they are able to.
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Review of
Shaftesbury House Residential Care Home
from Trevor P (Son of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We visited my mother on our second visit on 15th April. My mum is a really changed person. After the first visit, I was so impressed; I emailed the family to say how my mum was more communicative, even to the point of having a laugh and a joke with us. Mum really enjoyed looking out of her bedroom
window and commenting on what she saw. My email to my family on my second visit was equally glowing. I even noticed my mum talking to other residents in the lounge. Brilliant staff. Well done.
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Review of
Shaftesbury House Residential Care Home
from R H (Son of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very pleased with the care from the staff at the home. The food is good, the cleanliness is excellent, and as a family, we have no complaints about the care provided.
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Review of
Shaftesbury House Residential Care Home
from Julie C (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The care for my mother has been very good.
The staff have all been very friendly and helpful.
The staff have all been very friendly and helpful.
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Review of
Shaftesbury House Residential Care Home
from C L (Granddaughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very happy with the care my grandmother receives. The staff are so friendly and helpful - nothing is too much trouble.
Activities are organised throughout the week for the residents, and the meals always look good, and a nice clean care home. Would recommend.
Activities are organised throughout the week for the residents, and the meals always look good, and a nice clean care home. Would recommend.
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Review of
Shaftesbury House Residential Care Home
from Chris R (Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since I arrived over two years ago, I have received first-class care. The staff are attentive and are always cheerful. They saw me through a difficult period a year ago, and I am so grateful to them all.
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Review of
Shaftesbury House Residential Care Home
from Paul F (Resident) published on 14 December 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been a resident at Shaftesbury House for several months now. I am very happy with the service I am given. The staff are amazing and treat me more like a friend than a resident. I have a fantastic room, and the manager and her team went above and beyond to move me to a bigger room so I can move
myself more freely in my wheelchair. I always have a laugh with the staff and would recommend Shaftesbury House as a great place to live. The food is first class, and the chef will make me whatever I like. We have lots of activities happening, such as fish and chip suppers and pub nights. I am even allowed my dog to visit me.
Reply from Fae Doherty, Senior Marketing Officer at Shaftesbury House Residential Care Home
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Awards / Recognitions (11)
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