Sanctuary Care Ltd in Cheshire | 4 Care Homes

Review of
Bradwell Court Residential Care Home
from Stephen B (Son of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience

My Mother became a resident recently and has settled in very well. This is thanks to the lovely caring, attentive staff.
Bradwell Court is always clean and well cared for with a homely, welcoming atmosphere.
My Mother says she is well looked after and the food is good.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for sharing your positive experience. We're delighted to hear that your mother has settled in so well and is enjoying being at Bradwell Court. Our dedicated staff take great pride in providing a caring and attentive environment, and it's wonderful to know that their efforts are appreciated.

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Review of
Upton Dene Residential and Nursing Home
from U L (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff at Upton Dene highly enough for their attentive, thorough care and for the kindness and compassion that they showed my mum during a very difficult time, following the death of my father. In fact, we as relatives were supported emotionally by both the nursing and admin staff

who also helped us greatly in organising a small funeral service for our father at the home, enabling our mum to be present. Thank you

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your kind words. We are moved to hear that our team at Upton Dene was able to support your mum and family during such a difficult time. Your message will mean so much to the home manager and her team, thank you.

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Review of
High Peak Residential & Nursing Home
from E H (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff are pleasant, plenty of activities.

Reply from Kate Yates, Communications and Content Specialist at High Peak Residential & Nursing Home

Thank you for your feedback. We're so pleased to hear that you've had such a positive experience at High Peak. We truly appreciate your kind words, thank you.

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Review of
Bradwell Court Residential Care Home
from D A (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

From the minute we stepped into Bradwell Court we knew this was the place for Mum. The lady who showed us round was very friendly and reassuring at a very stressful time. It definitely has the home from home feeling. Mum was very unsure on her arrival, but the Management team and staff greeted her with

open arms and have definitely made her feel at home. Mum is absolutely thriving and joining in with all the activities. The staff go above and beyond with the residents to ensure they are all well looked after. I would 100% recommend Bradwell Court to anyone finding themselves in a stressful situation of having to put their loved one on 24 hour care.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for sharing your experience. It's heartwarming to hear how welcomed and reassured you felt from the moment you stepped into Bradwell Court. Knowing that your mum is thriving and feels at home means so much to us. The team will be so touched to read your kind words, thank you.

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Review of
Bradwell Court Residential Care Home
from James B (Son of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

Very helpful staff. Very professional in dealing with my father. Clean home. Brilliant activities for residents.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for your kind words for our team at Bradwell Court. We're delighted to hear that our staff's professionalism and care have made a positive impact. It's wonderful that you appreciate the cleanliness and activities we offer. Your feedback means a lot to us.

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Review of
Bradwell Court Residential Care Home
from Peter B (Son of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Bradwell Court is an excellent care home. The facilities and rooms are clean & bright and the whole place is well decorated, with a lovely well kept garden.
The staff are caring, cheerful and well motivated and the place is very well managed.
Compared with homes of similar cost is represents tremendous

value.
I have nothing negative to say about Bradwell Court.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for your wonderful feedback. We're delighted to hear that you appreciate the care, atmosphere, and value that Bradwell Court offers. Our team takes great pride in providing the highest standards of care, and your kind words will mean so much to them, thank you.

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Review of
Barony Lodge Residential Care Home
from Clare E (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

The welcome and kindness shown by the staff of Barony Lodge is absolutely incredible. I cannot recommend this care home highly enough for their warmth, dedication, patience, fun and love.
It is wonderful and my mum has had a great time here on respite.
Thank you to you all from my family for your

love and kindness.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your kind words. We are truly grateful for your appreciation and delighted that your mum had a wonderful stay with us. It means so much to our team to know we've made a positive impact. Wishing you and your family all the best from everyone at Barony Lodge.

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Review of
Bradwell Court Residential Care Home
from Tracy G (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

I used to be a nurse I just am astounded every single time I visit my father. This was a very traumatic decision for my mum because she tried effortlessly to look after him at home he hsd Parkinson's and Dementia.. The care and attention from the staff is commendable whilst being professional and also

as they state it's like a big family I don't know who chooses the staff but I can't praise them enough...All of them
The activities I've witnessed are amazing such a lot but whilst busy has the atmosphere of calm and peace. What a troubled mind need's. They have a laugh with the residents. Safety is paramount and strict where necessary with a friendly hug and smile
The food I can't even begin all the residents look so well I love seeing the menu
My mum found it difficult initially but the staff have been a huge support to my mum he's in the best place and. Love's going to see him and involves herself as I do with all the residents and staff who have become friends
Thank you

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you so much for your heartfelt words for our team at Bradwell Court. It means the world to us that your family feels so supported and have such peace of mind. Our team is truly dedicated to creating a warm and caring environment, and we're grateful to be part of your father's journey. We appreciate you taking the time to share your experience.

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Review of
Bradwell Court Residential Care Home
from Barbara B (Wife of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Since my husband has been a resident at Bradwell Court, I have been amazed at the progress, he has made.The staff are wonderful, and nothing is too much trouble. Earlier, he was really poorly with a chest infection, and the care he received, was exemplary. Nothing was too much trouble, and any medical

problems are attended to immediately by either a GP or the District Nurse.
He constantly mentions the quality of the food, and a choice of meals is given for every meal.
There are plenty of activities for him to engage in, and we are both looking forward to warmer weather when we can sit in the garden, which has just had an excellent makeover.
Last but not least, I have to again mention the staff who are not just there for my husband, but also myself, and I am always kept informed of any little problems he has had. I couldn't wish for more.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for sharing such heartfelt feedback. Its wonderful to hear about the positive impact Bradwell Court has had on your husbands well-being. Knowing that our care, communication, and environment have brought comfort to both of you means so much. Your kind words are truly appreciated by our team.

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Review of
Upton Dene Residential and Nursing Home
from G T (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

We are satisfied that Mum was cared for satisfactory, however an inconsistency in staffs skill set and communication was evident. Mum was treated with dignity at all times. We feel the rooms required some attention in terms of cleanliness, redecorating and upgrades.
Improvements were made two fold

when the activity's team member joined.
Some of the more established staff were first class.
Two members of staff were amazing during the night of mums passing.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your feedback and your high praise for stand-out members of our team. We're glad your mum was cared for with such dignity and that certain staff made such a positive impact, especially at such a difficult time.Our team comes from diverse backgrounds, and we pride ourselves on providing consistently high levels of training, to continually improve both skills and communication, so we apologise if this was not reflected in your experience. Room upgrades and maintenance are part of a rolling programme of ongoing improvements our housekeeping team clean residents' bedrooms on a daily basis. It's great to hear the addition of a third activities team member has made such a difference.Regarding the facilities, we take pride in our salon, caf, cinema room, spacious garden and other features, and we regret that this wasn't fully reflected.Thank you again for your insights - they help us improve while also recognising our dedicated team.

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Review of
Barony Lodge Residential Care Home
from Neil B (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

We are absolutely delighted with Barony Lodge in every way. Dad has settled in quickly and adapted well. We can visit him at any time of the day or night without prior notice. The home is immaculately clean, modern and bright. The staff are outstanding in every sense. Friendly, approachable, responsive,

knowledgeable and professional. We have every confidence in them. The food is prepared on site and is exceptional. As visitors, we can also order food so that we can eat with Dad as well. I guarantee that it is excellent!
There are a wide range of activities and residents are encouraged to participate. Socialising is encouraged. Dad especially likes meeting up with other men to talk about and watch football together. There are quiet lounges available to retreat to and an outside garden space and patio for soaking up the sunshine in good weather.I would encourage anyone to visit and make an assessment for themselves. Health professionals in our area know the home, and rate very highly.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you so much for your wonderful review, the team will be very proud to read your comments. We're absolutely delighted to hear that your dad has settled in so well at Barony Lodge and that you feel happy and confident in the care he receives. It's fantastic to know that you appreciate the quality of our food, the environment and the vibrant social atmosphere. We truly appreciate your recommendation, thank you.

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Review of
Barony Lodge Residential Care Home
from Linda D (Daughter-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Barony Lodge was chosen as the care home for my f-in-l after visiting all homes in the Nantwich area. It was chosen for is friendliness & cleanliness. All staff have been approachable, friendly & supportive. They have made great efforts to help my f-in-law settle into his new home. We are confident

that we can leave him in the care of the staff at Barony Lodge, it has given us peace of mind after a long time caring for him.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your review, we will be sure to share this with the home manager and her team. We're delighted to hear that Barony Lodge has provided a welcoming and supportive environment for your father-in-law. Knowing that our care brings you such peace of mind is something the team will be touched to hear, thank you for your feedback.

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Review of
Barony Lodge Residential Care Home
from Chris C (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been in Barony for a few weeks. He has settled in well & seems happy & well cared for.
Staff are friendly & provide a warm, homely atmosphere. My mum goes to see my dad regularly & always feels welcomed. This is helping her come to terms with the difficult decision she's had to make of him

staying full time in a home.
Thankyou.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your kind words. We're so pleased to hear that your dad has settled in so well and that your mum feels such a warm welcome when she visits. Our team works hard to create a very homely atmosphere, so it's wonderful to know this is making a difference. We will be sure to share your feedback with the home manager and her team at Barony Lodge, thank you.

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Review of
Barony Lodge Residential Care Home
from T J (Daughter-in-law of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Mum was here for three years. Unfortunately she now had to go to nursing. Staff here excellent, no job was too much, the cleaners kept mums room clean and tidy. Friendly staff, we were made to feel like family here. Can the carer look after your Jeff (rabbit) and the team leader, don't have too much

cheesy toast! Also, the manager, thanks for meals in office we are already missing you but we know you did upmost for mum and now understand this is best for mum if I could give you more stars I would.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you so much for your heartfelt review, the home manager and her team will be touched to read your kind words. It means the world to us that you felt like family during your mum's time at Barony Lodge. The team will truly miss her and wish your mum all the best in her new home.

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Review of
Barony Lodge Residential Care Home
from Lisa P (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

What an amazing care home. Friendly and attentive staff, willing to help and assist residents.
My dad (very elderly man) is treated with dignity - he is prone to falls so has just started to accept assistance to shower - a real leap of progress.
Well done team!
My daughters and grandchildren visit

often and everyone is so nice. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your wonderful feedback for our team at Barony Lodge. We're delighted to hear that your dad feels so supported and is treated with such dignity, and it's great to know he's making progress with the support of the team. We will be sure to share your wonderful feedback with the manager, thank you.

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Review of
Barony Lodge Residential Care Home
from S S (Sister of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

The care home was recommended by our social service provider, of which I had a look around to see what it was like for respite care for my sister, who has dementia.
She spent Christmas week there.
I found the care home clean, staff friendly atmosphere happy nothing too much trouble.
She enjoyed

it so much she didn't want to come home. A good result should we want to use again.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for sharing your feedback. We're so pleased to hear that your sister had such a positive experience at Barony Lodge during her Christmas stay with us. It's wonderful to know she felt so very comfortable and happy and that our team and atmosphere left such a good impression. We truly appreciate your kind words and would be delighted to welcome her back if you need our care again in the future. Thank you.

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Review of
Bradwell Court Residential Care Home
from Margaret B (Sister of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

My sister is treated with care, dignity, kindness and respect by the staff at Bradwell Court Residential Care Home, he physical, mental and spiritual needs are fulfilled. She has told me she feels lucky to be well looked after and has good food. The home is always very clean and comfortable. Lots of

fun for the residents this December, my sister was 90 on the 2nd of December and the residents were entertained by The Salvation Army. December 13th was party day for residents and visitors, we had a great time. I have no complaints and am very happy with all.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for your heartfelt review. We're thrilled to hear that your sister is so well cared for and supported at Bradwell Court. It's wonderful to know how happy she feels being cared for by our wonderful team and how she's enjoying all the different experiences, celebrations and delicious food. Moments like the 90th birthday celebration and visits from The Salvation Army truly make this time special for everyone. Your feedback will be so gratefully received by the team, thank you.

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Review of
Barony Lodge Residential Care Home
from S W (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

If you are coming to stay on respite for a few weeks or just require residential support only and you have very few medical conditions and need a bit of a rest then this place in my view would be good. When you visit here visit all the floors is my tip. If your person has dementia then consider this

home carefully and ask questions (tips on dementia UK/Alzheimer's society) Visit a lot of homes that say they offer dementia care and compare.
If you do want a really excellent/compassionate understanding of dementia or have more complex conditions/medical that require a bit more care then this home does not have a nurse on-site and the GP practice support could be better in my view. The home could be much more proactive in identifying potential problems particularly if you cannot visit regularly instead of relying on family to bring up issues. Communication face-to-face could be much better in that area. We have since moved our person as their needs were not met by this home.

Reply from Kate Yates, Communications and Content Specialist at Barony Lodge Residential Care Home

Thank you for your feedback. We're sorry to hear that you feel your loved one's needs were not fully met. As a residential care home, while we don't have on-site nurses, which is very typical of residential care homes, our highly skilled care team works very closely in partnership with our local district nursing team and external healthcare professionals to ensure residents receive the correct medical support for their very individual needs. We are passionate about the way we communicate and work with loved ones and thank you for your comments, which will help us to continually improve. We absolutely agree with your advice to visit multiple homes and ask questions, as finding the right care home is so important and we actively encourage potential residents and their loved ones to speak to not only our team but our residents too, to get a complete and very transparent picture of life at Barony Lodge. We wish you and your loved one all the best in their new home.

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Review of
Bradwell Court Residential Care Home
from Tanya G (Granddaughter of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My grandad has been at Bradwell Court Residential Care Home now for a while. The difference in him since being there is amazing. The staff are so friendly and caring towards him and we all appreciate the staff so much. We know he is recieving the best care possible. Lots of activities and social interactions

for everyone to be involved in. It's so lovely and clean as well.

Reply from Kate Yates, Communications and Content Specialist at Bradwell Court Residential Care Home

Thank you for your wonderful feedback about Bradwell Court. We're delighted to hear about the positive transformation in your grandad since he joined us. Our team are passionate about creating a warm and inclusive, homely environment, enriched with engaging experiences for our residents to enjoy. We will be sure to share your wonderful review with the home manager and her team, thank you.

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Review of
Upton Dene Residential and Nursing Home
from Dawn R (Daughter of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident in Upton Dene since January this year.
She is like a new woman!
She's gone up 2 dress sizes (and is costing me a bloody fortune), could I be happier? Absolutely not!!
From the minute you walk in, you are greeted by two members of staff, who always have a smile.
The two

managers on Mum's floor (the dementia floor), are absolutely amazing, as are all the fabulous carers, far too many to name, but I do have my faves!
Obviously, one particular staff member has always been my 'go to' as she was the first person we met, when we turned up, unannounced, to view the facilities.
There are daily activities, trips out, entertainment weekly, some of which I've been lucky enough to enjoy with Mum.
My only question is, is there room for me?

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your fabulous review for Upton Dene, the team will be so proud to read your comments. It's wonderful to hear how much your mum has thrived since joining the home - it's heartwarming to know she's so happy and well cared for. It's lovely to hear how you feel welcomed by our team and appreciate the efforts of the staff. It's lovely that you've been able to join in with some of the activities and entertainment with your mum - it really speaks to the family atmosphere we strive to create. We'll pass your kind words along to the team, thank you for sharing such positive feedback.

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Care Homes Owned by Sanctuary Care Ltd in Cheshire

Sanctuary Care Ltd Locations in Cheshire (4)

Sanctuary Care Ltd Reviews in Cheshire (292)

Bradwell Court Residential Care Home

Upton Dene Residential and Nursing Home

High Peak Residential & Nursing Home

Bradwell Court Residential Care Home

Bradwell Court Residential Care Home

Bradwell Court Residential Care Home

Barony Lodge Residential Care Home

Bradwell Court Residential Care Home

Bradwell Court Residential Care Home

Upton Dene Residential and Nursing Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Barony Lodge Residential Care Home

Bradwell Court Residential Care Home

Barony Lodge Residential Care Home

Bradwell Court Residential Care Home

Upton Dene Residential and Nursing Home

Awards / Recognitions (11)

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