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Care Homes Owned by Sanctuary Care Ltd in Cleveland & Teesside

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sanctuary Care Ltd in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 7279 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Cleveland & Teesside (2)

 - Browse 2 Care Homes owned by Sanctuary Care Ltd in Cleveland & Teesside
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Nunthorpe Oaks Residential Care Home
114 Guisborough Road, Nunthorpe, Cleveland, Middlesbrough TS7 0JA 
9.8 92 reviews
Nunthorpe Oaks Residential Care Home, Middlesbrough, Cleveland & Teesside
"I only have praise for this care home, the staff (I can't single one out) are all fantastic, nothing is too much trouble, and they treat…"   Read all 92 reviews
  • from £1,291 / week
  • 56 Rooms
Location Type Care Home

Nunthorpe Oaks is a beautiful home which has recently undergone a stunning refurbishment. With a warm family feel the moment you walk through the door, it feels like home from home. Providing ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Dalby Court Residential Care Home
1 Dalby Court, Coulby Newham, Middlesbrough TS8 0XE 
9.4 111 reviews
Dalby Court Residential Care Home, Middlesbrough, Cleveland & Teesside
"I am very happy and content. Dalby Court has made me feel safe and comfortable. All the staff are kind and caring and very professional. I…"   Read all 111 reviews
  • from £1,087 / week
  • 66 Rooms
Location Type Care Home

Dalby Court has a very warm, family feel the moment you walk through the door. The team, some of whom have been there for over 10 and even 15 years, provide residential, dementia and respite care, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Sanctuary Care Ltd Reviews in Cleveland & Teesside (203)

9.6

Sanctuary Care Ltd has a Group Review Score of 9.6 (9.624) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Dalby Court Residential Care Home

from E R (Resident) assisted by family/friend published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and content. Dalby Court has made me feel safe and comfortable. All the staff are kind and caring and very professional. I can't praise them enough.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you for sharing such lovely feedback. It's wonderful to hear that you feel safe, comfortable and truly supported. Knowing that the team's kindness and professionalism have helped you feel so content means a great deal to us all.
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Review of

Dalby Court Residential Care Home

from J F (Daughter of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely happy and comfortable at Dalby Court. The staff are all amazing. She has settled well and her whole well-being is transformed. Thank you to everyone.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you for sharing such lovely feedback. We're delighted to hear how happy and comfortable your mother feels, and it means so much to know her wellbeing has transformed so positively.
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Review of

Dalby Court Residential Care Home

from Janet D (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother loves the decor and room size and is happy that she has her own ensuite toilet. The office staff and support personnel have been really nice and have made my mother feel very welcome.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you for sharing your lovely feedback. We're so pleased to hear your mother is enjoying her room and that the team has helped her feel so welcome.
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Review of

Dalby Court Residential Care Home

from Michael D (Son-in-law of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasantly surprised to find that the care home is very clean and appears to have been nicely decorated recently. My mother-in-law's room is large with its own en-suite toilet, and she loves the views from the large windows. The staff are very friendly and helpful and have made my mother-in-law feel
comfortable and secure.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you for sharing such thoughtful feedback. It's wonderful to hear that the home feels welcoming and that the environment and spacious room are supporting your mother in law to feel comfortable. Knowing she feels secure and cared for by the team truly means a great deal to us.
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Review of

Nunthorpe Oaks Residential Care Home

from Ann D (Daughter of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only have praise for this care home, the staff (I can't single one out) are all fantastic, nothing is too much trouble, and they treat every resident with kindness and dignity. The home is always clean and tidy. The food is fantastic, and the rooms are lovely.
I always recommend this home when anyone
asks - the main plus is the staff, absolutely lovely, all of them.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care HomeThank you for sharing such wonderful feedback. It's heart warming to hear how much you value the kindness and dedication of the team, as well as the welcoming atmosphere throughout the home. Knowing that you recommend us so highly truly means a great deal to everyone here.
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Review of

Dalby Court Residential Care Home

from Rebecca L (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Don't ever leave a loved one in this place
Beds never change
Towels never change
Bins never emptied
Food appalling
This home is appalling!!!
If I could score it it would be -0
Absolute appalling
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeDear Rebecca, we're truly saddened to hear about your experience at Dalby Court. Your comments are important to us, and they help us continue focusing on delivering a supportive environment for those in our care.
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Review of

Dalby Court Residential Care Home

from G B (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I was happy with the facilities and the care shown by the staff towards my father. The only negative to spoil the experience is the access and egress to the building. Sometimes this was far longer than I felt it needed to be. Other family members agree. This conversation also took place with
other visitors queuing to enter the building.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you for sharing your experience. We're delighted to hear you were happy with the facilities and the care provided to your father. It's wonderful to know that our team made a positive impression during his stay, we appreciate your feedback and will share this with our team.
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Review of

Dalby Court Residential Care Home

from Craig B (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant experience throughout my father's 3-week stay at Dalby Court. All of the staff were great, with a few being exceptional. Between us as a family, we requested a couple of items/changes. The staff listened to us and accommodated our needs. Accessing the home's front door was a challenge after
16:00 hours. Following a discussion with the team leaders, the concern was rectified. Well done to all the staff.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you for sharing your experience of your father's stay. We're delighted to hear that our team provided great care and accommodated your family's requests. Your kind words mean a lot to us and we truly appreciate your feedback.
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Review of

Dalby Court Residential Care Home

from J H (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The only thing I don't like is when there come round with the tea trolley there don't wear gloves when giving food out.
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Review of

Dalby Court Residential Care Home

from Linda T (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam is settled in Dalby Court, the staff are good and caring. There is lots of activities for resident to occupy the day. Good choice of food.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you so much for your kind words. We're delighted to hear that your Mum is feeling settled at Dalby Court. It's wonderful to know that our caring team, engaging activities, and varied menu are making a positive difference to her day-to-day life.
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Review of

Dalby Court Residential Care Home

from Nicholas H (Son of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seemed friendly and supportive. Pleasant surroundings, comforable room with bathroom and TV. As I was only a visitor cannot comment on facilities/activities etc. From my point of view the experience seems good. Food seemed of a superior quality.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you found our staff friendly and supportive, and that you enjoyed the pleasant surroundings and comfort of the room. It's great to know the food made a positive impression too!
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Review of

Dalby Court Residential Care Home

from Beryl H (Wife of Resident) assisted by family/friend published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a visitor the staff were friendly and helpful. The food seemed excellent. The room was clean. Facilities seemed good.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThanks so much for your lovely feedback! We're glad you enjoyed the food, found the room clean, and felt well looked after by our team.
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Review of

Dalby Court Residential Care Home

from G H (Respite Resident) assisted by family/friend published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Poor response to emergency button. Difficulty obtaining button when required. Food V. Good and plentiful. Body/shower facilities excellent. Occasional confusion with pharmacy in regard to pills/eye drops etc... unessary use of paracetamol.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the food and found the body and shower facilities to be excellent. Your comments are important to us, and we take them seriously as we continuously strive to improve our services. Thank you again for your valuable input.
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Review of

Dalby Court Residential Care Home

from J M (Son of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is a resident of this home , she has been here two and half years. This is an excellent home , one of the best in the area, staff very friendly , really helpful with any queries I have. Home is clean and tidy, there are lots of activities for residents to take part in if they want. Constantly
updating and maintaining home to a high standard.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you so much for your lovely review. We're delighted your mam has felt at home with us over the past two and a half years. It's great to hear our team, activities, and standards have made a positive impact. Your support means a lot, and we're always here if you need anything.
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Review of

Nunthorpe Oaks Residential Care Home

from Sue O (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was in Nunthorpe Oaks for 12 nights respite. Although she wanted to go home and said so many times we were very happy with her care. The staff are all wonderful and we the relatives treated kindly. Its a very nice care home and we wouldn't hesitate if she felt it necessary to live there permanently.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care HomeThank you so much for your kind words and thoughtful feedback. We understand how important it is for loved ones to feel comfortable and supported, especially during respite care. While it's natural for your mother to have wanted to return home, we're truly glad to hear that you were happy with the care she received and that you felt welcomed and respected by our team.
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Review of

Nunthorpe Oaks Residential Care Home

from Michelle C (Daughter of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found all the staff at Nunthorpe Oaks outstanding. They showed Dad kindness and gave him super care. They ensured he was always safe.
The bistro set up was lovely, the food excellent and the staff there very friendly.
The entertainment team worked tirelessly to include Dad and encourage him to
mix.
All Dad's needs were met including making his room as homely as possible so thank you to house keeping and maintenance.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care HomeThank you so much for your lovely review. We're delighted to hear your dad felt safe, cared for, and included during his time at Nunthorpe Oaks. It's wonderful to know the bistro, entertainment, and homely touches made a difference. Your kind words mean a lot to our whole team-thank you again for sharing.
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Review of

Dalby Court Residential Care Home

from Natalie P (Granddaughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing and friendly staff. So welcoming and helpful. Very kind and playful with my young son when we visit. Very knowledgeable on my grandpa and what he needs and likes. Very kind and passionate towards my grandpa. Very happy with staff.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you so much for your kind words. We're so glad you and your son feel welcome, and it means a lot to hear how well our team connects with your grandpa. Supporting our residents with care and compassion is what were all about.
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Review of

Dalby Court Residential Care Home

from J W (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is in Dalby Court for rehab, and all the staff, manageress are fabulous with my mum. The meals are lovely and she is cared for wonderfully. She really likes it here and I feel so good knowing she is cared for when I'm not here.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you so much for your lovely review. We're thrilled your Mum feels happy and well cared for at Dalby Court. Its wonderful to know our team and meals are making a positive difference. Well pass on your kind words to everyone here!
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Review of

Dalby Court Residential Care Home

from K R (Son of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father became a resident in Dalby Court Care Home in October 2024, he has been looked after very well by all the team at the home. As a family we are very happy with the level of care my father receives. Thank you to all the team at Dalby Court.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you for your lovely feedback. We're so pleased to hear your father is well cared for and that your family is happy with the support he receives. Your kind words mean a lot to the team at Dalby Court.
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Review of

Dalby Court Residential Care Home

from K H (Nephew of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my uncle went to stay at Dalby Court he has received excellent care and support throughout. His dignity, to my knowledge, is always observed throughout his care. The staff are very professional, warm and welcoming when you meet them, management always around to listen and resolve any issues quickly.
His room is bright and clean. The menu is varied and my uncle has said he enjoys his food, drinks on request throughout the day. The activities staff put a great deal of effort into activities and a weekly timetable is offered. I would recommend Dalby Court.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care HomeThank you so much for your kind and thoughtful review. We're truly delighted to hear that your uncle has been receiving excellent care and support at Dalby Court. Maintaining dignity, comfort, and a welcoming environment is at the heart of everything we do, so it's incredibly rewarding to know that this has been your experience.nWe're especially pleased that you've found our staff to be professional and approachable, and that your uncle is enjoying his meals and the activities on offer. Our team works hard to create a vibrant and supportive atmosphere, and your feedback is a wonderful reflection of their dedication.
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Awards / Recognitions (12)

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