Care Homes Owned by Sanctuary Care Ltd in Cleveland & Teesside

I don't know what the non dementia floor is like but I certainly would not recommend this place for a loved one with dementia.

My father was admitted into Dalby Court in May. He was in a neglected condition from being in hospital and another home. The staff cleaned him up and made sure he ate. Over the following weeks his overall condition continued to improve, due to the care of the staff. He said all the staff had been kind and courteous.

Excellent care home for my mother. She is well looked after and appreciates the attention that the staff give her. She does wish that she does not get taken out more on day trips. My father was here for 2 years, and the same applied to him.

My mother is as happy as I think she can be - greatly aided by the excellent carers.

Stuart has helped putting funiture together and generaly sorting out room. Fixed numerous photos and pictures. He is now going fit a wall cabinet and bookcase. I am very pleased with all he has done.

James has been an absolute delight. Nothing is too much bother, and he is determined to do his best on all his work. He will go to great lengths to get what is needed to fulfil the residents' needs. He is always pleasant and cheerful when helping the residents.

We are more than happy with the care of our mother here. She suffers with a sore on her back, and the staff are quick to deal with it when required. Can't seem to fault it.

Would really like a portal to look at to see what has been going on - i.e. day of shower, activities attended, etc.

Only criticism would be occasional urine smell on the 1st floor corridor.

Both my parents came in Jan 2024. Unfortunately my dad died March 2025. The care and attention he received was excellent and very professional but what was also outstanding was the care we received as a family for all staff. His death was an experience made so much easier by the level of care we all experienced. From maintenance to kitchen not only main carers. Mum's care is still outstanding plus the help she has to cope with dad's death. Thank you.

Love the home, have company when needed, privacy in my own room which is fabulous. Can come and go as I please as I am mobile and still drive. The garden is my domain which I love. Support if I need it. The staff are brilliant and the home runs smoothly with the manager at the helm. Food is boring same old, same old, well cooked but need more variety. Activities are more catered to the more non mobile residents but I enjoy what is aimed at us more mobile.

Speaking for all my family I think the care and support that my brother-in-law David received during his stay and during his sad passing we would like to say a big thank you to all the management and staff. We couldn't have received any better care and love anywhere.

My uncle was discharged from hospital to Dalby Court 3 years ago quite poorly but with the support and encouragement of the staff he quickly settled spent over 3 happy years at Dalby Court. Myself and my family have always been welcomed warmly by the staff at the home and felt part of the family. I have nothing but praise and admiration for the work that is done at Dalby Court and on behalf of my family, thank you .

We did a lot of research choosing the right care home for a family member. Dalby Court was the chosen one and we hoped that a room would be available. The first time we left him there he looked a little bit confused. The next morning we went to visit him and we felt that this is his home. Within a few weeks his health and well-being have improved, he is happy and content. You are always welcomed cheerfully and politely. The staff and management are caring and very friendly. The building and grounds are kept up to a high standard and there is a daily programme of activities. The food and menus are excellent.

My first contact with Dalby Court was on the phone and it was so friendly, professional and informative. That phone contact assured me that it was a caring care home and encouraged the initial visit. From the moment we walked through the door and were greeted, we got the feeling of warmth. Each staff member showed kindness, smiles, compassion and genuine interest. We were shown around the full home, absolutely everything felt good. The home was clean, the residents looked happy and looked after, TVs were on, music, it was very homely, hence we chose Dalby Court. Our family member settled in straightaway and that became his safe, happy home.

Excellent home. Lovely staff. Care was top class. Mam was very comfortable.

I am very happy and content. Dalby Court has made me feel safe and comfortable. All the staff are kind and caring and very professional. I can't praise them enough.

My mother is extremely happy and comfortable at Dalby Court. The staff are all amazing. She has settled well and her whole well-being is transformed. Thank you to everyone.

My mother loves the decor and room size and is happy that she has her own ensuite toilet. The office staff and support personnel have been really nice and have made my mother feel very welcome.

Pleasantly surprised to find that the care home is very clean and appears to have been nicely decorated recently. My mother-in-law's room is large with its own en-suite toilet, and she loves the views from the large windows. The staff are very friendly and helpful and have made my mother-in-law feel comfortable and secure.