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Care Homes Owned by Sanctuary Care Ltd in Cleveland & Teesside

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sanctuary Care Ltd in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Sanctuary Care Ltd are showing below.

View the details of all 95 locations (with 6922 reviews) owned by Sanctuary Care Ltd

Sanctuary Care Ltd Locations in Cleveland & Teesside (2)

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2 Care Homes owned by Sanctuary Care Ltd in Cleveland & Teesside
Nunthorpe Oaks Residential Care Home

114 Guisborough Road, Nunthorpe, Cleveland, Middlesbrough TS7 0JA 

9.8 92 reviews
"Our mother was in Nunthorpe Oaks for 12 nights respite. Although she wanted to go home and said so many times we were very happy with her…"   Read all 92 reviews
Location Type Care Home

Nunthorpe Oaks is a beautiful home which has recently undergone a stunning refurbishment. With a warm family feel the moment you walk through the door, it feels like home from home. Providing residential care, the team also offers respite care breaks,… Read more about Nunthorpe Oaks Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 56 Rooms
  • from £1,212 / week
Dalby Court Residential Care Home

1 Dalby Court, Coulby Newham, Middlesbrough TS8 0XE 

9.5 103 reviews
"My mam is a resident of this home , she has been here two and half years. This is an excellent home , one of the best in the area, staff…"   Read all 103 reviews
Location Type Care Home

Dalby Court has a very warm, family feel the moment you walk through the door. The team, some of whom have been there for over 10 and even 15 years, provide residential, dementia and respite care, which can be booked in advance. The team follow Sanctuary… Read more about Dalby Court Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Mental Health
  • 66 Rooms
  • from £1,087 / week

Sanctuary Care Ltd Reviews in Cleveland & Teesside (195)

9.7

Sanctuary Care Ltd has a Group Review Score of 9.7 (9.685) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sanctuary Care Ltd must have a Review Score.

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Review of

Dalby Court Residential Care Home

from Nicholas H (Son of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seemed friendly and supportive. Pleasant surroundings, comforable room with bathroom and TV. As I was only a visitor cannot comment on facilities/activities etc. From my point of view the experience seems good. Food seemed of a superior quality.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you found our staff friendly and supportive, and that you enjoyed the pleasant surroundings and comfort of the room. It's great to know the food made a positive impression too!

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Review of

Dalby Court Residential Care Home

from Beryl H (Wife of Resident) assisted by family/friend published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a visitor the staff were friendly and helpful. The food seemed excellent. The room was clean. Facilities seemed good.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thanks so much for your lovely feedback! We're glad you enjoyed the food, found the room clean, and felt well looked after by our team.

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Review of

Dalby Court Residential Care Home

from G H (Respite Resident) assisted by family/friend published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Poor response to emergency button. Difficulty obtaining button when required. Food V. Good and plentiful. Body/shower facilities excellent. Occasional confusion with pharmacy in regard to pills/eye drops etc... unessary use of paracetamol.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the food and found the body and shower facilities to be excellent. Your comments are important to us, and we take them seriously as we continuously strive to improve our services. Thank you again for your valuable input.

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Review of

Dalby Court Residential Care Home

from J M (Son of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is a resident of this home , she has been here two and half years. This is an excellent home , one of the best in the area, staff very friendly , really helpful with any queries I have. Home is clean and tidy, there are lots of activities for residents to take part in if they want. Constantly
updating and maintaining home to a high standard.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you so much for your lovely review. We're delighted your mam has felt at home with us over the past two and a half years. It's great to hear our team, activities, and standards have made a positive impact. Your support means a lot, and we're always here if you need anything.

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Review of

Nunthorpe Oaks Residential Care Home

from Sue O (Daughter of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was in Nunthorpe Oaks for 12 nights respite. Although she wanted to go home and said so many times we were very happy with her care. The staff are all wonderful and we the relatives treated kindly. Its a very nice care home and we wouldn't hesitate if she felt it necessary to live there permanently.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care Home

Thank you so much for your kind words and thoughtful feedback. We understand how important it is for loved ones to feel comfortable and supported, especially during respite care. While it's natural for your mother to have wanted to return home, we're truly glad to hear that you were happy with the care she received and that you felt welcomed and respected by our team.

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Review of

Nunthorpe Oaks Residential Care Home

from Michelle C (Daughter of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found all the staff at Nunthorpe Oaks outstanding. They showed Dad kindness and gave him super care. They ensured he was always safe.
The bistro set up was lovely, the food excellent and the staff there very friendly.
The entertainment team worked tirelessly to include Dad and encourage him to
mix.
All Dad's needs were met including making his room as homely as possible so thank you to house keeping and maintenance.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care Home

Thank you so much for your lovely review. We're delighted to hear your dad felt safe, cared for, and included during his time at Nunthorpe Oaks. It's wonderful to know the bistro, entertainment, and homely touches made a difference. Your kind words mean a lot to our whole team-thank you again for sharing.

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Review of

Dalby Court Residential Care Home

from Natalie P (Granddaughter of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing and friendly staff. So welcoming and helpful. Very kind and playful with my young son when we visit. Very knowledgeable on my grandpa and what he needs and likes. Very kind and passionate towards my grandpa. Very happy with staff.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you so much for your kind words. We're so glad you and your son feel welcome, and it means a lot to hear how well our team connects with your grandpa. Supporting our residents with care and compassion is what were all about.

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Review of

Dalby Court Residential Care Home

from J W (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is in Dalby Court for rehab, and all the staff, manageress are fabulous with my mum. The meals are lovely and she is cared for wonderfully. She really likes it here and I feel so good knowing she is cared for when I'm not here.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you so much for your lovely review. We're thrilled your Mum feels happy and well cared for at Dalby Court. Its wonderful to know our team and meals are making a positive difference. Well pass on your kind words to everyone here!

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Review of

Dalby Court Residential Care Home

from K R (Son of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father became a resident in Dalby Court Care Home in October 2024, he has been looked after very well by all the team at the home. As a family we are very happy with the level of care my father receives. Thank you to all the team at Dalby Court.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear your father is well cared for and that your family is happy with the support he receives. Your kind words mean a lot to the team at Dalby Court.

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Review of

Dalby Court Residential Care Home

from K H (Nephew of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my uncle went to stay at Dalby Court he has received excellent care and support throughout. His dignity, to my knowledge, is always observed throughout his care. The staff are very professional, warm and welcoming when you meet them, management always around to listen and resolve any issues quickly.
His room is bright and clean. The menu is varied and my uncle has said he enjoys his food, drinks on request throughout the day. The activities staff put a great deal of effort into activities and a weekly timetable is offered. I would recommend Dalby Court.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you so much for your kind and thoughtful review. We're truly delighted to hear that your uncle has been receiving excellent care and support at Dalby Court. Maintaining dignity, comfort, and a welcoming environment is at the heart of everything we do, so it's incredibly rewarding to know that this has been your experience.nWe're especially pleased that you've found our staff to be professional and approachable, and that your uncle is enjoying his meals and the activities on offer. Our team works hard to create a vibrant and supportive atmosphere, and your feedback is a wonderful reflection of their dedication.

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Review of

Dalby Court Residential Care Home

from S C (Son of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Dalby Court Care Home and the management team and staff is first class. The team work hard and ensure they look after the residents and their needs. They communicate very well with the family keeping us informed of my father's condition and needs. He is very happy, and feels safe at
Dalby Court.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your experience with Dalby Court Care Home has been so positive. It means a great deal to our entire team to know that your father feels happy and safe with us; that's exactly what we strive for every day.

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Review of

Dalby Court Residential Care Home

from A C (Daughter-in-law of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was initially in respite for 6 weeks from 6th June 2024. He then became a permanent resident. He is so content in Dalby and has really improved his mental health - also his physical health too - although he needs a walker to be mobile. He really likes all the staff. They are so friendly
nd professional and if he wants something he only needs to ask/suggest once and it's done. From the top employees through the ranks the staff are all amazing. He really enjoys the food too - thankfully he has now gained all the weight he lost through illness in 2024 - in fact we've had to buy him bigger trousers!!!
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you so much for your heartfelt review. We're absolutely delighted to hear that your father-in-law has settled in so well at Dalby and that his health, both mental and physical, has improved during his time with us. It's truly rewarding to know that he feels content, supported, and cared for.Our team takes great pride in creating a welcoming and responsive environment, so your kind words about their friendliness and professionalism mean the world to us. Thank you again for taking the time to share your experience.

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Review of

Nunthorpe Oaks Residential Care Home

from Lyn W (Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only say the experience is 2nd to none ie helpful, informative & caring. One member of staff is an asset here & has helped me tremendously with my stay here. He is so helpful & no job is too small for peoples comfort & well being. I'm enjoying the new summer menu but the previous offerings were
hit & miss.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care Home

Thank you so much for your kind words and thoughtful feedback! We're absolutely delighted to hear that your experience with us has been second to none. It's especially heartening to know that one of our team members made such a positive impact on your stay - we'll be sure to pass along your praise.

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Review of

Nunthorpe Oaks Residential Care Home

from J D (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff!
Fun and friendly atmosphere.
Great facilities.
Safe, secure, residents well looked after.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care Home

Thank you for the lovely review! We're so glad you enjoyed the atmosphere and felt our residents are well cared for. Your kind words mean a lot to our team.

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Review of

Nunthorpe Oaks Residential Care Home

from C S (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would definitely recommend Nunthorpe Oaks to anyone requiring respite or long term care. My mother has settled in well and I am happy knowing she is safe, well fed and entertained daily. It gives me peace of mind, not having to worry about medication. The staff are excellent and provide a good family
atmosphere whilst still maintaining a professional and personal touch. Her recent birthday was celebrated with excellent entertainment followed by afternoon tea for all the residents.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care Home

We're so pleased to hear your mother has settled in well and that you feel reassured by the care she's receiving. It's wonderful to know she enjoyed her birthday. Our team takes pride in creating a warm, supportive environment for every resident. Your kind words mean a lot to us!

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Review of

Nunthorpe Oaks Residential Care Home

from A C (Husband of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A most pleasant experience. Everything about the staff, facilities, building was a positive experience and highly recommended.
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care Home

We're thrilled to hear that you had such a pleasant experience with us. It's wonderful to know that our staff, facilities, and building all contributed to making your visit a positive one.

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Review of

Nunthorpe Oaks Residential Care Home

from A S (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many of the staff have gone above what would be expected to care for my mum. Maintenance, housekeeping, laundry, catering, activities, carer and management all making her feel cared for as well as providing necessary services.
Thank you!
Reply from Jacob Hardie, Design and Marketing Assistant at Nunthorpe Oaks Residential Care Home

Thank you so much for your kind words and thoughtful feedback. We're truly touched to hear that your mum has felt so well cared for by our entire team-from maintenance and housekeeping to catering, activities, carers, and management. It means a great deal to us that every part of our service has contributed to her comfort and wellbeing. Thank you again for taking the time to share your experience.

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Review of

Nunthorpe Oaks Residential Care Home

from K L (Son of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
It would be wrong of me to report that everything is fine with the home at this time. I have had a number of issues recently regarding my mother's care, however, my concerns where addressed immediately by the management and staff to a satisfactory solution.
The home at this time is quite busy and
I feel that this may be affecting the current performance over my previous years reviews. That said, I have to thank all staff for their daily efforts in careing for my mother. Keep up the good work Nunthorpe.
Reply from Fae O'Keefe, Digital Marketing Manager at Nunthorpe Oaks Residential Care Home

Thank you for taking the time to write a review for our home and thank you so much for your kind words about our staff and the care we provide.Please know that we take all feedback seriously, and we're glad to hear that our team was able to address your concerns promptly and to your satisfaction. We are continuously working to ensure that we provide the very best quality of care. Thank you once again for your support. If you have any further concerns or suggestions, please don't hesitate to reach out-we're always here to listen and improve.

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Review of

Dalby Court Residential Care Home

from Diane P (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having decided that Mam needed 24 hour care we researched homes in the local area and Dalby Court was the only one that had availability at the time. However, on viewing the home, we came to realise that Mam would be well cared for in a safe environment. Despite suffering three falls in the first week,
the staff always acted promptly and contacted me as soon as possible. Although Mam was reluctant to eat, the staff always encouraged her to do so. She was only there a short time, but our family felt supported by the staff and management and were always kept well informed.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you for sharing your experience. We're glad Dalby Court provided a safe and caring environment for your Mam, and that our team kept you well informed and supported throughout her stay. Your kind words mean a lot to us, and we wish you and your family all the best.

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Review of

Dalby Court Residential Care Home

from C T (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we realised mom needed 24 hour care, Dalby Court was the only care home with a space for her. When I went to view the home and the room I felt secure in the knowledge that she would be well looked after and safe. Although she was never happy while staying there this was due to her deteriorating
condition and no fault of the staff. We wished she had been well enough to appreciate the staff. Mum was only there for a short time and we were very upset at the time however we felt very supported by the staff who helped us deal with some difficult situations.
Reply from Jacob Hardie, Design and Marketing Assistant at Dalby Court Residential Care Home

Thank you for sharing your experience. We're glad Dalby Court provided a safe and caring environment for your Mam, and that our team kept you well informed and supported throughout her stay. Your kind words mean a lot to us, and we wish you and your family all the best.

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Awards / Recognitions (11)

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