Care Home Owned by MHA in Bath & North East Somerset

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MHA in Bath & North East Somerset

Only the locations & reviews in Bath & North East Somerset for MHA are showing below.

View the details of all 74 locations (with 5471 reviews) owned by MHA

MHA Locations in Bath & North East Somerset (1)

1 Care Home owned by MHA in Bath & North East Somerset
Stratton House

16 Park Lane, Bath BA1 2XH 

9.8 65 reviews
"The staff at Stratton House are an outstanding team who all fulfil their roles whole-heartedly and contribute to making it the welcoming,…"   Read all 65 reviews
Location Type Care Home

Stratton House, in Bath, has been thoroughly refurbished in order to support professional carers in the pursuit of an effective residential care service, that empowers occupants and supports independence. Situated within well-kept grounds, Stratton… Read more about Stratton House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 33 Rooms
  • from £1,392 / week

MHA Reviews in Bath & North East Somerset (65)

9.7

MHA has a Group Review Score of 9.7 (9.681) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to MHA
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Review of

Stratton House

from H R (Daughter of Resident) published on 16 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Stratton House are an outstanding team who all fulfil their roles whole-heartedly and contribute to making it the welcoming, happy and nurturing care home that it is.
Mum benefits enormously from the exceptional care and kindness that she always receives. She feels very safe and greatly
appreciates the gentle and compassionate way in which she is given every assistance.
I am really impressed with every aspect of the management and care at Stratton House, and value the warm and friendly way they include me as part of its community.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete feedback on Stratton House. I am pleased to read that you feel the staff at Stratton House are outstanding and whole-heartedly contribute to making it the welcoming, happy and nurturing care home that it is. I'm delighted to read that your mum benefits enormously from the exceptional care and kindness that she always receives and feels safe. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of

Stratton House

from E C (Friend of Resident) published on 8 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I always feel welcomed when arriving at Stratton for a visit. Staff are well-informed and ready to brief me on my friend's well-being. They all show care for the residents, and at times when needed, endless patience.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I'm pleased to read that you feel the staff are well-informed and able to update you on your friend's well-being, it's also encouraging to read that staff show care to the residents, and you always feel welcomed when visiting Stratton House. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of

Stratton House

from B D (Son of Resident) published on 8 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is now over 100 years old. She recently had a stroke and the Home welcomed her back after a short stay in hospital and and moved her into a more appropriate room to enable the staff to better care for her.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete such a positive review of Stratton House. I'm please to read that you and your mum felt welcomed following the stay in hospital. I'm also glad your mum has settled in her new room and is receiving the care she needs. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of

Stratton House

from J P (Resident) published on 7 October 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not believe such a level of care was available. It has transformed my last years nothing it too much trouble. Care and attention is given to all they do.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete the lovely review of Stratton House. I am so pleased to read that Stratton House has helped to transform your last few years and that you find nothing is too much trouble for the staff. It's also reassuring to see that you have score Stratton House 5 stars in all categories. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of

Stratton House

from Frances H (Niece of Resident) published on 7 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I first walked into Stratton House I felt it was a warm, vibrant environment that was exactly what my uncle was looking for. 18 months since he moved in he is still very happy and the help and support he receives from the team is excellent and very much tailored to his needs. I just
want to say a huge thankyou to the whole team at Stratton House for their care and support for my uncle.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete this review of Stratton House. I am pleased to read that you felt the home was a warm, vibrant environment that you felt was right for your uncle. It's reassuring to read that your uncle is still very happy 18 months later and he finds the support he receives from the staff excellent and personalised to his needs. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of

Stratton House

from Lynda S (Daughter of Resident) published on 6 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Stratton House offers everything that I had hoped for for Dad and more. The outstanding feature is superb, loving and attentive staff who are, and have been, a comfort for him and for me/us as his family. We are always welcomed. Dad has been very unwell sometimes and the medical support which has
been provided, in tandem with the hospital team, has meant that he was able to remain in the home, as opposed to being admitted. His ongoing need for medication and district nurse help is overseen by the senior carers who ensure that Dad is as comfortable as is possible. After ten years of dementia-affected life Mum passed away in her dementia care home last month. Dad was supported by the concern and practical help from the staff and on occasion was taken by them to Mum, when there was urgent need for him to get to her, and whilst I travelled to Bath. On the day of Mum's funeral many care and admin staff came to wish Dad, and us, well which was such a boost for our spirits.
Reply from Steve Hill, Home Manager at Stratton House

Many thanks for taking the time to complete the review of Stratton House. I am pleased to read that Stratton House is everything and more you had hoped for. I'm also happy to see that you find the staff loving and attentive and the senior carers make sure your Dad is comfortable. It's a pleasure looking after your Dad and you, his family. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of

Stratton House

from C S (Resident) published on 6 October 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If it hadn't been for Stratton House's staff, managers and pastoral care I wouldn't be in the position I am in now- much more mobile and look forward to waking up every day. This is a family with lots of love and care.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. It's so pleasing to read your amazing comments and that the staff and pastoral care have continued to support you, and you look forward to every day. I am reassured that you feel the sense of family that love and care for each other as this is what we want to achieve. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of

Stratton House

from I C (Son of Resident) published on 6 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Stratton House provide great care for my Mum and I have been very pleased with everything they do. Mum can sometimes not be the easiest of people to look after and the staffs focus on providing great care and showing great patience shines through
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am happy to see that you believe your Mum is being provided great care and staff show great patience. I am also encouraged to see that you scored Stratton House 5 stars in all categories. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of

Stratton House

from Nicola W (Daughter of Resident) published on 6 October 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been a resident in Stratton House for over 2 years and the difference between when she arrived and today is extraordinary! She is settled, happy, more confident, healthier and much more sociable. All the staff, without exception are first class. Stratton House is a home rather than an institution
with easy chairs scattered around, a cosy and well-stocked library, a lounge and a drawing room. The activities program is full and very varied, ensuring that there is something to interest everyone and the delicious, fresh food on the menu is excellent.
Huge thanks to everyone in Stratton House!
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am so pleased to read your comments, especially the extraordinary difference between arriving and now, also that Mum is more confident, healthier, and more sociable but most pleasing of all is the comment that staff are first class, the food is excellent, and activities are varied. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of

Stratton House

from J W (Daughter of Resident) published on 1 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Stratton House has been everything I hoped it would be when my father took up residence. I viewed six different homes prior to this. My first overall impression was of a well integrated and cohesive care team with a well established manager and a responsive approach to its residents. I have not been
disappointed. There is a lively community of caregivers who are always willing to listen and provide the care and support needed by the residents. I have also been surprised at the way I have been made to feel part of that community being offered cups of tea and a friendly smile or chat. Dad has thrived since he joined and has been very happy. The activities that he has taken part in have been wonderful. From ice skating in December, in a wheelchair, to cake making, arts and crafts, musical performances, therapy dogs and a trip to the pub this June. Stratton House has supported him to really enjoy his later life. I wouldn't hesitate to recommend this care home.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. It is pleasing to read that your experience of visiting Stratton House has been a good one and you are made to feel part of the community within the home. I am pleased to read you feel your Dad is thriving in the home and has been very happy. It's also pleasing to read that he is enjoying the activities and you would have no hesitation in recommending Stratton House. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of

Stratton House

from Rhiannon P (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Stratton House was the perfect choice to return to if independent living was no longer suitable. The home is comfortable and has a cosy ambience. The main attribute is the staff, warm friendly and engaging. There is a great effort to "entertain " residents with a wide variety of daily events. The food
is wholesome, well-presented and restaurant quality.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. It is pleasing to read you feel Stratton House was the perfect choice, it is comfortable and has a cosy ambience, however, the most pleasing to read is you find the staff warm, friendly and engaging and that the food is of restaurant quality and there is great entertainment. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of

Stratton House

from J R (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was always against the idea of 'going into a home', but home in the best sense of the word is what Stratton House has become. It feels more like a country house as you walk in and residents can have their own furniture and possessions in their rooms. When asked how he is, my father will tell
anyone that he is well looked after and the staff and food are wonderful. There are always more activities than he is interested in attending, but staff are constantly seeking out the interests and suitable levels of activity of each resident - even those who are bed-bound have regular assessments. The staff team seem harmonious and very caring with good leadership from management.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. It is pleasing to read that your father, when asked, says he is well looked after and the staff and food are wonderful. I am also happy to read that you find the staff and the staff team harmonious and very caring with good leadership from management. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.

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Review of

Stratton House

from David W (Son of Resident) published on 25 September 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring, warm and very professionally run home where residents are treated with respect and dignity. Their social, mental and physical needs are closely monitored and sensitively responded to.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the home caring, warm, and professionally run and the residents are treated with respect and dignity. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of

Stratton House

from M H (Daughter-in-law of Resident) published on 25 September 2024
Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law has been a resident in this home for a few years now. I can honestly say I believe she receives the best care possible. The home always smells clean. The staff are very good and take care of her needs. The food is really good and she praises the laundry service. A very important factor
for her. I would have no hesitation in recommending the home to others.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you believe your mother-in-law receives the best possible care and the home always smells clean. I am happy to read your mother-in-law has high praise for the laundry service and that you would have no hesitation in recommending Stratton House to others. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of

Stratton House

from Sue D (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky that there was a vacancy when my father came out of hospital following surgery.
He was reluctant to give up independent living but could see it was the only way forward.
The staff are attentive, welcoming and warm, and I can not praise them enough.
He has the opportunity to be sociable
when he wants to, but the staff respect the fact that, at times, he just wants peace and quiet.
Beautiful grounds too.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the staff welcoming, warm and attentive and that your dad is given the opportunity to choose when he wants to socialise and that the staff respect his decision. It’s good to see that you scored Stratton House 5 stars for everything. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review of

Stratton House

from Keith M (Friend of Resident) published on 25 October 2023
Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere at Stratton House is similar to that of a quality hotel. All staff are very pleasant and helpful and treat my friend with utmost care and the food is great. No request is a problem, which helps in reducing her anxiety.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the staff very pleasant and helpful and treat your friend with the utmost care and that your friend finds the food great. It’s good to see that you find Stratton House similar to that of a quality hotel. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of

Stratton House

from Clare E (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report
Overall Experience 4.0 out of 5
Stratton House is a happy and caring home. The staff are friendly, caring and responsive. There could be more variety in activities, such as invites in such as charities, liaison with a nursery for activities, basic cooking i.e. rolling and cutting pastry for jam tarts if residents agree, and slightly
too much dependence on karaoke. The food is good, although the variety of vegetables could be increased. Staff really do make Stratton House the client's home, for example enabling my mother to eat tea in the garden on a lovely, sunny summer evening. Overall, I am very pleased with the care that my mother receives and I feel able to discuss issues with staff.
Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete this review. I am pleased to read that you find Stratton House a happy, caring home with friendly, caring, responsive staff. It’s also pleasing to read you are pleased with your mother's care she receives. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review of

Stratton House

from Melanie S (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for 18 months. He was quickly made at home and the staff at Stratton House bent over backwards to accommodate his needs. Over this time we too have been made to feel a part of the Stratton House family. Nothing is ever too much trouble and the care is delivered with a lightness
of touch and a smile. Thank you.
Reply from Steve Hill, Home Manager at Stratton House

It is so pleasing to read that your father was able to feel at home at Stratton House and his needs were accommodated and staff delivered this with a light touch and with a smile. I’m also pleased to see that you too also felt part of the Stratton House family, which is what we set out to do. Thank you for the 5* rating. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.

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Review of

Stratton House

from Mark T (Son of Resident) published on 9 October 2023
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother wanted to move here as some of her friends had lived here, good choice. It took a while for her to settle in but now she is like part of the establishment and seems to be well loved by staff .The home is clean and tidy and it's like another world away from the stresses of life.
Reply from Steve Hill, Home Manager at Stratton House

It's pleasing to read that your mum chose Stratton House on the recommendation of her friends that already lived here and that you as a family think it's been a good choice. I’m also pleased to read that the you find the home clean and tidy and has helped remove the stresses of life. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of

Stratton House

from V M (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report
Overall Experience 5.0 out of 5
My father took a while to settle, having had a five-month hospital stay during the latter part of the pandemic. The staff were patient and worked hard to meet his needs. He is now happy, settled and much healthier than before he arrived. The staff are quick to notice any problems and are always kind
and responsive whilst solving these. Having observed how the staff interacts with my dad and other residents during the past year, I couldn’t recommend them more highly! Whilst the home is a bit of a warren of passages on the lower floor as it is in an old building, it has a stunning garden and the toilet and bathroom facilities are all kept very clean.
Reply from Steve Hill, Home Manager at Stratton House

It is so pleasing to see that your father is happy at Stratton House and that you have found the staff patient and hardworking, and that your father is much healthier since moving in. It is also good to read that you find the garden stunning and the facilities are well kept and couldn’t recommend us more highly. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Awards / Recognitions (8)

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