MHA in West Midlands | 3 Care Homes

Review of
Waterside House
from Claire O (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

Can't speak highly enough of Waterside, Staff are wonderful throughout from catering, housekeeping, care staff, entertainment staff and management. Care is excellent. Facilities are really good, the home go out of their way to make sure residents needs are met. Feels like home from home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Charnwood House
from J A (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

I have always felt the warmth of staff on my visits and my wife speaks very highly of them all. On each of my visits any questions or concerns I have, have been answered in a friendly and satisfying manner. I have been invited to join in any event taking place and my wife enjoys every one she has attended.

I was so upset that my wife had to be admitted but since she has been here she seems so happy and content and her photos on the website have given us all so much pleasure and satisfaction and all the family know we have made the right decision.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbey Park Nursing Home
from Peter S (Respite Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

From the moment I entered Abbey Park I was made welcome. The staff were friendly and easy to get on with. So I chose to spend 3 weeks of respite care at Abbey Park following a hip operation. It was the right decision. I needed some personal care - help with dressing and showering: it was always prompt,

willing, and effective. The food was excellent, especially in terms of variety. I welcomed the chance to join other residents for lunch in the communal area - though many chose to eat in their rooms. My stay included the run up to Christmas, so there was a lively Christmas Fayre and several carol concerts including one led by a Salvation Army band. Otherwise, there would have been organised activity sessions. My accommodation was spacious, consisting of bedroom, lounge, and wet room. The lounge was ideal and convenient for entertaining visitors. I could not have wished for a more caring and supportive environment in which to quietly recuperate. My thanks to all the staff and management.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing HomeThank you so much for your kind words Peter. We really enjoyed meeting you and as discussed I hope you feel able to come back and have a cup of coffee or lunch with us one day. I hope you continue to make good progress following your operation

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbey Park Nursing Home
from C B (Daughter of Resident) published on 26 December 2025 Submitted via Website • Report

Overall Experience

My father was resident at Abbey Park nursing home during the last period of his life. The service he received was of a very high standard throughout. He had his own personal flat with ensuite which was kept scrupulously clean. Food was provided either in the dining room downstairs or brought up to him

in his flat if he ever preferred to stay upstairs. The food was of high quality, and plentiful. Carers were at all times attentive and truly caring towards my father. He would tell us of his lovely chats with carers, cleaning staff, cooks, and the chaplain. We found the level of service to be very high and it was particularly reassuring that Dad really liked his carers, and it was obviously that they really cared for him as well. In the last weeks of his life, they also supported us and kept us informed throughout. It will always be difficult to find a suitable and caring nursing home for a relative, but we definitely felt that we had made the right choice in Abbey Park. Thank you!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbey Park Nursing Home
from Peter B (Son of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

I think everyone is nervous when a parent goes into a care home, even though it often becomes a necessity at some point in life. We had other friends who had stayed at Abbey Park and feedback from their families and online reviews gave us the confidence that it was the place for Dad to move to when

the time came.
In all his time at Abbey Park, our Dad was genuinely cared for rather than just looked after, and it gave us all a peace of mind to know that he was in such good hands. His room was always clean, the staff looked after him with dignity, the food was excellent, and he was always clean and well dressed when we went to visit him.
Thank you to all the team, particularly in Sherbourne, where Dad stayed, who made Dad's final few years as comfortable as they did - all the family appreciate your efforts.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing HomeThank you so much for taking the time to complete a review, your comment that 'Dad was genuinely cared for rather than just looked after'
touched us all, he was a huge character and has left a lasting impression on us all

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbey Park Nursing Home
from H B (Friend of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My dad was a resident of Abbey Park Care home in his final years. He had a lovely room (flat) that was kept spotlessly clean at all times and was always nice and warm. The staff were excellent - really committed to first class care and very warm, caring and efficient. Dad was very fond of them all.

We could not pick out names as from the carers to the cleaning staff, they all had the same warmth and commitment to giving the residents the best possible experience. There is also a lovely chaplain who regularly visits the residents.
The food is excellent - dad never complained about this apart from to say there was too much of it! Really good quality.
There is a nice garden at the back which dad liked to sit out in with visitors, and a nice dining area with a library of books.
The staff really went above and beyond for him, especially in his final weeks, making sure he was comfortable and we were kept informed at all times. We are so grateful for all everyone did for him, as was he.

Reply from T Thompson, Home Manager at Abbey Park Nursing HomeThank you for taking the time to leave such a positive review. We will pass your lovely comments on to the staff team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Waterside House
from Hayley K (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Mom is very happy at Waterside House the staff from the cleaners to seniors go above and beyond. Its not just a job they all care about each individual resident. The vicar especially Dawn goes out of her way to bring peace to my mom.

Reply from Caroline Griffiths, Home Manager at Waterside HouseThank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Waterside House
from M P (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Waterside House is clean and welcoming. The staff are kind caring and friendly. We feel part of a family where staff always have time for a chat. Also, if we need anything for our mom, the staff is always there to help. This included the kitchen staff, domestic staff, senior staff, cares, hairdresser

and Pastor. We also have a family meeting monthly.

Reply from Caroline Griffiths, Home Manager at Waterside HouseThank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbey Park Nursing Home
from Steven J (Husband of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My wife of 42 years spent her last three weeks of life in Abbey park care home, the care ,dedication and love shown to us both will never be forgotten by me, I cannot speak highly of the staff and nurses over the 24 hour shift, thanks again.

Reply from Julie Rogers, Administration Manager at Abbey Park Nursing HomeThank you for your kind words, we will ensure these are passed to the care team who cared for your wife

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Waterside House
from Susan W (Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

I am 100% happy with Waterside House

Reply from Caroline Griffiths, Home Manager at Waterside HouseThank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Waterside House
from K S (Friend of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

The home that my friend's in Waterside House is the best home all the staff and especially the entertainment staff are exceptional. Always ready to help if needed. Very caring and compassionate.

Reply from Caroline Griffiths, Home Manager at Waterside HouseThank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Charnwood House
from L P (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Going into Charnwood House has been an extremely positive experience for my mother. Mum has always maintained that she would not go in an home. She settled in quickly enjoying the interaction between staff and other residents and is very happy.
From the onset staff have been welcoming and helpful. Personal

care has been excellent. When I felt mum needed further medication, staff listened to my concerns and called the GP. After visiting several potential homes as soon as I entered Charnwood I felt mum would be happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Charnwood House
from Keith N (Son of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

My mum has been here since February 2024.
The staff are lovely, always engaging with mum. Lots of smiles.
Management are always available, often just for a chat.
The food throughout the day is very good quality and varied.
Residents rooms have en-suite w/c and shower. Each unit has its own lounge

area and kitchen/dining area. There is a much larger communal lounge used for group activities.
Mum's room has her own furniture and pictures on the walls and her treasured ornaments.
There is a residents family and friends group TWIRL (Together we improve residents lives) who meet every month to put forward ideas and offer to help with the many activities.
I was told from the first day to feel at home and treat Charnwood house as mum's home. Mum's fellow residents and carers are like a family.
Mum is happy, and I'm happy that mum is being very well cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Charnwood House
from Yvonne B (Daughter of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely care home for dementia. The staff are very caring and accommodating with any issues that may arise. They are knowledgeable with ideas and solutions for my dads individual needs. They go above and beyond to keep him happy, loved, cared for and safe. Thank you all for all of your support!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Charnwood House
from Stephen R (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff and carers at Charnwood House, your love, care, understanding and support for Norma has been wonderful. Extending such great understanding and empathy for members of our family. Your kindness and high standards have ensured that the close of Mum's life has been honoured

with dignity and respect. We will always remember the outstanding contribution you have made.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Charnwood House
from Catherine L (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My dad stayed at Charnwood for the last 9 months of his life. He had dementia & had mostly lost the ability to walk. As a family we were reluctant to move my dad into permanent residential care but we could no longer provide the care that he needed. We needn't have worried. Within days of him moving

in we knew he was safe & well looked after. He was always clean & well presented when we visited. The staff were always very friendly & welcoming & it was obvious from their interactions with my dad & the other residents that they genuinely cared & treated everyone with the utmost respect.
My dad became very ill very quickly while I was visiting him. The staff were outstanding in their response to an emergency situation. My dad was taken to hospital within 20 mins but he died 4 days later. I cannot praise the staff enough for how they handled a very serious situation, being both professional, calm & caring.
I will always be grateful to Charnwood for looking after my dad so well.

Reply from Claire Picchi, Home Manager at Charnwood HouseThank you for such a lovely review, your words will mean so much to all of the staff. We were very fortunate to have been able to look after your dad and were very saddened that he was unable to come back to us from hospital. Thank you again from all the staff at Charnwood House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbey Park Nursing Home
from Sharon B (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

My dad has been in Abbey park since December 2024.
Dad is always clean, well shaved and in clean clothes every day.
His meals look absolutely delicious and he is eating better now than has done in the last few years.
My dad has come on so well in the months he has been here and that's down to the

excellent care he receives, nothing is to much trouble.
The carers as very passionate regarding their jobs ,my dad is treated with respect and dignity at all times.
The activity program in place for the residents and for visitors to join in too is excellent ,painting, sing alongs , craft making , visits to pubs and so much more.
The activities coordinator goes above and beyond to help keep the residents busy and minds active.
We as a family are very happy with the care dad receives at Abbey park.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing HomeThank you so much for taking the time to leave a review. We are really happy to hear how well dad has settled in. We will pass on your positive comments to the team which I am sure they will appreciate

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Charnwood House
from William D (Son-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

The care my Mother-in-law received at Charnwood House was first class. She was treated respectfully at all times and the staff seemed genuinely concerned for her well being at all times. The end of care treatment she received was exemplary. The staff were always available and helpful to visitors, in

my experience, and answered any questions honestly and fully.

Reply from Claire Picchi, Home Manager at Charnwood HouseThank you for your kind words, we are so glad that you were happy with the care received. I will pass this on to staff as I know they will appreciate it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Charnwood House
from Gill B (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Where to start?! My mum went into Charnwood House November 2023, I was very apprehensive about her moving into a care home but I know I couldn't look after her anymore. However, I can safely say that immediately mum was made to feel at home, her photos were put on the wall on the same day as she moved

in, and I was assured they would look after mum for me. This is exactly what they did do. So very kind and caring and absolutely nothing was too much trouble. I was welcomed in to be part of the Charnwood family. Amazing staff, from management to care workers so supportive in all aspects even after mum passed away. Thank you.

Reply from Claire Picchi, Home Manager at Charnwood HouseThank you for your compliment, I am so glad we all made a difference to you and your mum. It was such an honour to be able to look after mum and to support you through her time with us. I will pass your kind words onto the staff as I know they will appreciate reading them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Abbey Park Nursing Home
from J J (Daughter-in-law of Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very kind and treat guests with respect. The visits are very nice. Residential apartments are unique in having private lounge area/kitchenette. Guests are very well cared for.
Concern- when lift was out of order (10 days), there was no alternative for guests to leave the room if on 1st floor

as stairlift does not work. What would happen in case of fire? Would be good if staff checked weekly for out-of-date produce as part of cleaning routine.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing HomeThank you for taking the time to complete a review, I am pleased to hear that our staff are kind and treat guests with respect and that you enjoy your visits to Abbey Park.With regards to the lift unfortunately the works required were not predicted therefore we were unable to provide an alternative at that time. However, in the event of a fire we practice horizontal evacuations as you cannot use a lift in a fire situation.Nevertheless, you raise a valid point, and we have recommissioned our stair lift so in the event of a future breakdown there will be an alternative means of mobility between floors.Once again thank you for your review

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by MHA in West Midlands

MHA Locations in West Midlands (3)

MHA Reviews in West Midlands (256)

Waterside House

Charnwood House

Abbey Park Nursing Home

Abbey Park Nursing Home

Abbey Park Nursing Home

Abbey Park Nursing Home

Waterside House

Waterside House

Abbey Park Nursing Home

Waterside House

Waterside House

Charnwood House

Charnwood House

Charnwood House

Charnwood House

Charnwood House

Abbey Park Nursing Home

Charnwood House

Charnwood House

Abbey Park Nursing Home

Awards / Recognitions (8)

Loading

Loading

Loading

Care Seekers

Job Seekers