MHA in West Midlands | 3 Care Homes

Review of
Abbey Park Nursing Home
from J J (Daughter-in-law of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very kind and treat guests with respect. The visits are very nice. Residential apartments are unique in having private lounge area/kitchenette. Guests are very well cared for.
Concern- when lift was out of order (10 days), there was no alternative for guests to leave the room if on 1st floor

as stairlift does not work. What would happen in case of fire? Would be good if staff checked weekly for out-of-date produce as part of cleaning routine.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to complete a review, I am pleased to hear that our staff are kind and treat guests with respect and that you enjoy your visits to Abbey Park.With regards to the lift unfortunately the works required were not predicted therefore we were unable to provide an alternative at that time. However, in the event of a fire we practice horizontal evacuations as you cannot use a lift in a fire situation.Nevertheless, you raise a valid point, and we have recommissioned our stair lift so in the event of a future breakdown there will be an alternative means of mobility between floors.Once again thank you for your review

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Review of
Abbey Park Nursing Home
from Elizabeth P (Daughter-in-law of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

My mother-in-law, who suffers with vascular dementia, became a resident of Abbey Park some years ago. My father-in-law visited daily. He was in his 90's and the staff showed just as much concern for his welfare as they would for their residents, which was reassuring for the family. They were both treated

with such kindness and consideration. My mother-in-law requires full assistance with her daily needs and is always clean and well supported with her dignity respected.
When my father-in-law's health deteriorated, he was happy to join his wife at the care home and felt very welcome. He was relatively independent and this was respected. As his health continued to deteriorate, it was closely monitored.
Sadly it reached the point where he required hospital admission and he passed away.
We are very grateful for the care and kindness shown to him for the year he was resident at Abbey Park.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to leave a review. Your kind words will be passed to our care team. It was a pleasure to look after your father-in-law, he was very loved and known by so many and will be sadly missed

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Review of
Waterside House
from Phil H (Son of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

A fabulous, thoughtful Father's Day get-together - very special. We could do this. The staff are amazing, caring and make such a big effort. Thanks

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Charnwood House
from I E (Son of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

The home comes across as being very well run and managed. The atmosphere is warm and welcoming and the staff are friendly. My mother has settled in well in no small part due to the staff spending a lot of time to talk to her, which is very important to an old and confused lady!
So far, I'm very happy

with the placement.

Reply from Claire Picchi, Home Manager at Charnwood House

Thank you so much for your kind words. I am so glad you feel that mum has settled in well and it is such a pleasure to have her here at Charnwood. I will pass on your feedback to the staff.

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Review of
Abbey Park Nursing Home
from Edmund L (Brother of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

My Sister was a resident for just over three years before passing away. She was in a suite which she enjoyed very much and valued. She was able to appreciate her situation, adapted to getting around safely with the help of a walking frame and was able to visit other residents in their rooms as well

as to make her way to the dining room for lunch. The varied activities programme was something that she enjoyed and would encourage others to participate in. She valued the services provided by the Home Chaplain and was glad to help with the Services. She was also happy to be a Residents representative on the house committee and would represent their needs as part of that role. Medication was dealt with efficiently, especially the numerous eye drops which she required each day. Occasionally problems with laundry occurred and responded to. Financial matters were efficiently dealt.

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Review of
Charnwood House
from Sheryl W (Granddaughter of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

My nan was a resident at Charnwood House for 15 months and during her time there she was well-looked after and cared for, the staff were wonderful with her making sure her needs were catered for and she was never alone during the day. She was encouraged to engage with the activities and made lots of

lovely friends whilst she was there. Several of the carers went above and beyond their job role and duties to ensure that the last week of my nan's life she was well attended to and for that our family will always be grateful.

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Review of
Abbey Park Nursing Home
from Angela H (Sister of Resident) published on 29 May 2025

Submitted via Website • Report

Overall Experience

My sister was sent to Abbey Park from hospital. She was received warmly and made welcome which made her happy. She was cared for very well and eventually became more independant with care in showering and washing. Her tablets and eye drops were administered by the nurse. She joined in all the activities

. A minister and recently Salvation Army Officer came to the home and conducted a service and communion which was important to my sister. She sadly passed away recently but was happy and content to the end.

Reply from Julie Rogers, Administration Manager at Abbey Park Nursing Home

Thank you for taking the time to leave a review of the home. I am happy to hear that your sister settled in and joined in with the activities. We will pass your comments onto the staff team

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Review of
Abbey Park Nursing Home
from Linda C (Daughter of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother was a resident at the care home for nine months, but has recently passed away. It took her a little while to settle in as she really wanted to stay in her own home. However, the care home is clean, warm and comfortable and the facilities are excellent. Thanks to the kind, caring, professional

attitude of the staff, who are very approachable, she soon settled. Mum was treated with dignity and respect as her individual needs were met and was well looked after. She formed a close bond with some members of staff and always looked forward to seeing them.

Reply from T Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to leave a review. We are happy to hear that mum settled in and your lovely comments about the care she received will be passed onto our care team

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Review of
Abbey Park Nursing Home
from Karen B (Daughter of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

Overall we found the care home be very good however, Mum felt it was understaffed she didn't like to press her call bell because they were busy so she often struggled to make a cup of tea or to get herself dressed. She also stated some staff would insist she could do things for herself and others said

she shouldn't due to her frailty. Although there is entertainment through the week, I felt this could have been better and there was nothing at the weekend whereas it should have been staff led activities. All in all though, staff were pleasant and mum was looked after. For mum, some staff were excellent and she reaped their praises.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to write a review, we are pleased to hear that you found the home to be good overall, however we take on board your comments regarding variance in staff approaches when managing mums care as well as activities at the weekends, both I and the staff are looking forward to welcoming you to our full staff meeting this month to share your experiences for future learning and reflection

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Review of
Waterside House
from K B (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

I find Waterside House warm and caring. Nothing is too much trouble. Staff are always available to talk through my concerns. Mom is well looked after and is always happy and content. Any issues are quickly discussed with me and sorted as soon as possible.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Waterside House
from P H (Son of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

Brilliant care home all management and staff are a pleasure to meet. meals and snacks good. cleanliness is brill, activities and entertainment is spot on, really happy my father is a resident there and feel 100% that he is being cared for. Keep up up good work.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Abbey Park Nursing Home
from Paul T (Son of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience

My mother recently passed away peacefully in hospital after almost a years residency at this wonderful caring and compassionate care home. Her time here was, full and engaging, the aptitude from staff is excellent, my mothers needs were well catered for, she was treated with dignity, grace and compassion

from all staff, top to bottom.
This is a care home that provides real care to real people, whatever their needs and should I ever need assisted living, this is the place for me.

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Review of
Charnwood House
from Renu B (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

We are very happy with our experience of Charnwood House. My dad was well looked after, showered every day, shave every other day, clothes changed every day. My dad enjoyed the meals and looked well fed. The staff are all so friendly and caring. The room well equipped and clean. A big thank you to all

at Charnwood House. Looking forward to using Charnwood House in the near future.

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Review of
Waterside House
from Ann A (Sister-in-law of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Very welcoming & nothing too much trouble.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Waterside House
from I H (Son of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted with Mom's care here! The staff are so attentive to Mom's needs and are so friendly and helpful to us as a family.
Since Mom has been in Waterside, she has become more related and is a joy to visit.
Thank you so much for your care and attention.

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Review of
Charnwood House
from Rachel S (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My mum stayed at Charnwood for some respite care I cannot fault anything from the minute she arrived the manager and staff were so compassionate and caring fir my mum and also myself as this was a very difficult and upsetting time for us both
My mum always said how nice the staff were every time I

visited
I would recommend Charnwood to anyone that needed care

Reply from Claire Picchi, Home Manager at Charnwood House

Thank you very much for your kind words and lovely feedback. It's so heart-warming to hear first hand how our support had a positive impact on you both. Your mum was a delight to have with us here at Charnwood.

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Review of
Waterside House
from M S (Husband of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife was placed in Waterside House in September 2023 following a massive stroke which severely impaired her ability to communicate. From the moment she arrived she received wonderful care form all the staff from the home manager to the most junior carer. She was at times exceedingly difficult to

care for, times when the staff showed her love patience and care for beyond what could be expected. The atmosphere of Waterside is one of love in everything they do, you feel it from the moment you walk into the home. That atmosphere of a second home is created by the dedicated staff who work tirelessly to maintain standards and make residents happy in what is a difficult period of their lives.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Waterside House
from C S (Sister of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

When I visit my sister at the care home she always appears well cared for. The staff are always pleasant and approachable. The rooms are always tidy and there is a pleasant atmosphere.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Charnwood House
from Brenda L (Wife of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I have not visited a care home since 1985 when my mother was a resident. I was a bit apprehensive about assessing care homes for my husband who has dementia. A social worker advised me to look at the staff not the decor to decide what was required. I asked staff how long they had been employed at Charnwood

and found some had been there 5 and 9 years which was reassuring. The staff are very caring and look after my husbands needs. They are patient with him he is well fed and his personal hygiene is excellent. The decor is satisfactory.

Reply from Claire Picchi, Home Manager at Charnwood House

Thank you for your kind words, I will pass these onto the staff team as I know they will really appreciate it. Your husband has settled in really well, it is lovely to have him here and we are so glad that you are happy with everything.

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Review of
Waterside House
from Christine R (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I could not recommend this care home enough. My mom is well cared for and looked after. All staff are very friendly.

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Care Homes Owned by MHA in West Midlands

MHA Locations in West Midlands (3)

MHA Reviews in West Midlands (238)

Abbey Park Nursing Home

Abbey Park Nursing Home

Waterside House

Charnwood House

Abbey Park Nursing Home

Charnwood House

Abbey Park Nursing Home

Abbey Park Nursing Home

Abbey Park Nursing Home

Waterside House

Waterside House

Abbey Park Nursing Home

Charnwood House

Waterside House

Waterside House

Charnwood House

Waterside House

Waterside House

Charnwood House

Waterside House

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