MHA in West Midlands | 3 Care Homes

Review of
Charnwood House
from L P (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

Going into Charnwood House has been an extremely positive experience for my mother. Mum has always maintained that she would not go in an home. She settled in quickly enjoying the interaction between staff and other residents and is very happy.
From the onset staff have been welcoming and helpful. Personal

care has been excellent. When I felt mum needed further medication, staff listened to my concerns and called the GP. After visiting several potential homes as soon as I entered Charnwood I felt mum would be happy there.

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Review of
Charnwood House
from Keith N (Son of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

My mum has been here since February 2024.
The staff are lovely, always engaging with mum. Lots of smiles.
Management are always available, often just for a chat.
The food throughout the day is very good quality and varied.
Residents rooms have en-suite w/c and shower. Each unit has its own lounge

area and kitchen/dining area. There is a much larger communal lounge used for group activities.
Mum's room has her own furniture and pictures on the walls and her treasured ornaments.
There is a residents family and friends group TWIRL (Together we improve residents lives) who meet every month to put forward ideas and offer to help with the many activities.
I was told from the first day to feel at home and treat Charnwood house as mum's home. Mum's fellow residents and carers are like a family.
Mum is happy, and I'm happy that mum is being very well cared for.

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Review of
Charnwood House
from Yvonne B (Daughter of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely care home for dementia. The staff are very caring and accommodating with any issues that may arise. They are knowledgeable with ideas and solutions for my dads individual needs. They go above and beyond to keep him happy, loved, cared for and safe. Thank you all for all of your support!

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Review of
Charnwood House
from Stephen R (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff and carers at Charnwood House, your love, care, understanding and support for Norma has been wonderful. Extending such great understanding and empathy for members of our family. Your kindness and high standards have ensured that the close of Mum's life has been honoured

with dignity and respect. We will always remember the outstanding contribution you have made.

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Review of
Charnwood House
from Catherine L (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My dad stayed at Charnwood for the last 9 months of his life. He had dementia & had mostly lost the ability to walk. As a family we were reluctant to move my dad into permanent residential care but we could no longer provide the care that he needed. We needn't have worried. Within days of him moving

in we knew he was safe & well looked after. He was always clean & well presented when we visited. The staff were always very friendly & welcoming & it was obvious from their interactions with my dad & the other residents that they genuinely cared & treated everyone with the utmost respect.
My dad became very ill very quickly while I was visiting him. The staff were outstanding in their response to an emergency situation. My dad was taken to hospital within 20 mins but he died 4 days later. I cannot praise the staff enough for how they handled a very serious situation, being both professional, calm & caring.
I will always be grateful to Charnwood for looking after my dad so well.

Reply from Claire Picchi, Home Manager at Charnwood House

Thank you for such a lovely review, your words will mean so much to all of the staff. We were very fortunate to have been able to look after your dad and were very saddened that he was unable to come…read more

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Review of
Abbey Park Nursing Home
from Sharon B (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

My dad has been in Abbey park since December 2024.
Dad is always clean, well shaved and in clean clothes every day.
His meals look absolutely delicious and he is eating better now than has done in the last few years.
My dad has come on so well in the months he has been here and that's down to the

excellent care he receives, nothing is to much trouble.
The carers as very passionate regarding their jobs ,my dad is treated with respect and dignity at all times.
The activity program in place for the residents and for visitors to join in too is excellent ,painting, sing alongs , craft making , visits to pubs and so much more.
The activities coordinator goes above and beyond to help keep the residents busy and minds active.
We as a family are very happy with the care dad receives at Abbey park.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you so much for taking the time to leave a review. We are really happy to hear how well dad has settled in. We will pass on your positive comments to the team which I am sure they will…read more

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Review of
Charnwood House
from William D (Son-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

The care my Mother-in-law received at Charnwood House was first class. She was treated respectfully at all times and the staff seemed genuinely concerned for her well being at all times. The end of care treatment she received was exemplary. The staff were always available and helpful to visitors, in

my experience, and answered any questions honestly and fully.

Reply from Claire Picchi, Home Manager at Charnwood House

Thank you for your kind words, we are so glad that you were happy with the care received. I will pass this on to staff as I know they will appreciate it.

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Review of
Charnwood House
from Gill B (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Where to start?! My mum went into Charnwood House November 2023, I was very apprehensive about her moving into a care home but I know I couldn't look after her anymore. However, I can safely say that immediately mum was made to feel at home, her photos were put on the wall on the same day as she moved

in, and I was assured they would look after mum for me. This is exactly what they did do. So very kind and caring and absolutely nothing was too much trouble. I was welcomed in to be part of the Charnwood family. Amazing staff, from management to care workers so supportive in all aspects even after mum passed away. Thank you.

Reply from Claire Picchi, Home Manager at Charnwood House

Thank you for your compliment, I am so glad we all made a difference to you and your mum. It was such an honour to be able to look after mum and to support you through her time with us. I will pass…read more

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Review of
Abbey Park Nursing Home
from J J (Daughter-in-law of Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very kind and treat guests with respect. The visits are very nice. Residential apartments are unique in having private lounge area/kitchenette. Guests are very well cared for.
Concern- when lift was out of order (10 days), there was no alternative for guests to leave the room if on 1st floor

as stairlift does not work. What would happen in case of fire? Would be good if staff checked weekly for out-of-date produce as part of cleaning routine.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to complete a review, I am pleased to hear that our staff are kind and treat guests with respect and that you enjoy your visits to Abbey Park.With regards to the lift…read more

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Review of
Abbey Park Nursing Home
from Elizabeth P (Daughter-in-law of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

My mother-in-law, who suffers with vascular dementia, became a resident of Abbey Park some years ago. My father-in-law visited daily. He was in his 90's and the staff showed just as much concern for his welfare as they would for their residents, which was reassuring for the family. They were both treated

with such kindness and consideration. My mother-in-law requires full assistance with her daily needs and is always clean and well supported with her dignity respected.
When my father-in-law's health deteriorated, he was happy to join his wife at the care home and felt very welcome. He was relatively independent and this was respected. As his health continued to deteriorate, it was closely monitored.
Sadly it reached the point where he required hospital admission and he passed away.
We are very grateful for the care and kindness shown to him for the year he was resident at Abbey Park.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to leave a review. Your kind words will be passed to our care team. It was a pleasure to look after your father-in-law, he was very loved and known by so many and will…read more

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Review of
Waterside House
from Phil H (Son of Resident) published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

A fabulous, thoughtful Father's Day get-together - very special. We could do this. The staff are amazing, caring and make such a big effort. Thanks

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Charnwood House
from I E (Son of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

The home comes across as being very well run and managed. The atmosphere is warm and welcoming and the staff are friendly. My mother has settled in well in no small part due to the staff spending a lot of time to talk to her, which is very important to an old and confused lady!
So far, I'm very happy

with the placement.

Reply from Claire Picchi, Home Manager at Charnwood House

Thank you so much for your kind words. I am so glad you feel that mum has settled in well and it is such a pleasure to have her here at Charnwood. I will pass on your feedback to the staff.

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Review of
Abbey Park Nursing Home
from Edmund L (Brother of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

My Sister was a resident for just over three years before passing away. She was in a suite which she enjoyed very much and valued. She was able to appreciate her situation, adapted to getting around safely with the help of a walking frame and was able to visit other residents in their rooms as well

as to make her way to the dining room for lunch. The varied activities programme was something that she enjoyed and would encourage others to participate in. She valued the services provided by the Home Chaplain and was glad to help with the Services. She was also happy to be a Residents representative on the house committee and would represent their needs as part of that role. Medication was dealt with efficiently, especially the numerous eye drops which she required each day. Occasionally problems with laundry occurred and responded to. Financial matters were efficiently dealt.

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Review of
Charnwood House
from Sheryl W (Granddaughter of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

My nan was a resident at Charnwood House for 15 months and during her time there she was well-looked after and cared for, the staff were wonderful with her making sure her needs were catered for and she was never alone during the day. She was encouraged to engage with the activities and made lots of

lovely friends whilst she was there. Several of the carers went above and beyond their job role and duties to ensure that the last week of my nan's life she was well attended to and for that our family will always be grateful.

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Review of
Abbey Park Nursing Home
from Angela H (Sister of Resident) published on 29 May 2025 Submitted via Website • Report

Overall Experience

My sister was sent to Abbey Park from hospital. She was received warmly and made welcome which made her happy. She was cared for very well and eventually became more independant with care in showering and washing. Her tablets and eye drops were administered by the nurse. She joined in all the activities

. A minister and recently Salvation Army Officer came to the home and conducted a service and communion which was important to my sister. She sadly passed away recently but was happy and content to the end.

Reply from Julie Rogers, Administration Manager at Abbey Park Nursing Home

Thank you for taking the time to leave a review of the home. I am happy to hear that your sister settled in and joined in with the activities. We will pass your comments onto the staff team

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Review of
Abbey Park Nursing Home
from Linda C (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at the care home for nine months, but has recently passed away. It took her a little while to settle in as she really wanted to stay in her own home. However, the care home is clean, warm and comfortable and the facilities are excellent. Thanks to the kind, caring, professional

attitude of the staff, who are very approachable, she soon settled. Mum was treated with dignity and respect as her individual needs were met and was well looked after. She formed a close bond with some members of staff and always looked forward to seeing them.

Reply from T Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to leave a review. We are happy to hear that mum settled in and your lovely comments about the care she received will be passed onto our care team

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Review of
Abbey Park Nursing Home
from Karen B (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

Overall we found the care home be very good however, Mum felt it was understaffed she didn't like to press her call bell because they were busy so she often struggled to make a cup of tea or to get herself dressed. She also stated some staff would insist she could do things for herself and others said

she shouldn't due to her frailty. Although there is entertainment through the week, I felt this could have been better and there was nothing at the weekend whereas it should have been staff led activities. All in all though, staff were pleasant and mum was looked after. For mum, some staff were excellent and she reaped their praises.

Reply from Tina Thompson, Home Manager at Abbey Park Nursing Home

Thank you for taking the time to write a review, we are pleased to hear that you found the home to be good overall, however we take on board your comments regarding variance in staff approaches when…read more

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Review of
Waterside House
from K B (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

I find Waterside House warm and caring. Nothing is too much trouble. Staff are always available to talk through my concerns. Mom is well looked after and is always happy and content. Any issues are quickly discussed with me and sorted as soon as possible.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Waterside House
from P H (Son of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

Brilliant care home all management and staff are a pleasure to meet. meals and snacks good. cleanliness is brill, activities and entertainment is spot on, really happy my father is a resident there and feel 100% that he is being cared for. Keep up up good work.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review of
Abbey Park Nursing Home
from Paul T (Son of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

My mother recently passed away peacefully in hospital after almost a years residency at this wonderful caring and compassionate care home. Her time here was, full and engaging, the aptitude from staff is excellent, my mothers needs were well catered for, she was treated with dignity, grace and compassion

from all staff, top to bottom.
This is a care home that provides real care to real people, whatever their needs and should I ever need assisted living, this is the place for me.

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Care Homes Owned by MHA in West Midlands

MHA Locations in West Midlands (3)

MHA Reviews in West Midlands (246)

Charnwood House

Charnwood House

Charnwood House

Charnwood House

Charnwood House

Abbey Park Nursing Home

Charnwood House

Charnwood House

Abbey Park Nursing Home

Abbey Park Nursing Home

Waterside House

Charnwood House

Abbey Park Nursing Home

Charnwood House

Abbey Park Nursing Home

Abbey Park Nursing Home

Abbey Park Nursing Home

Waterside House

Waterside House

Abbey Park Nursing Home

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