Care Home Owned by MHA in West Sussex

tea and I was truly grateful and so relieved !
We had a couple of previous disastrous years at other homes and Greenway's is leaps above them - the management care and listen to any concerns , the carers treat residents with kindness and sense of humour , it's always clean , it's just fabulous and we are glad our mum is there at this the worst time of her life ! 10/10

begun, I was amazed by how helpful the admin worked to get her a room!!! Upon taking my mum there, she settled in surprisingly quickly. At home, she is housebound and never sees anyone except for the carers that go in twice a day. But here, she had company, and the caring staff are absolutely amazing, nothing is too much trouble, they are kind, caring and I really don't know how they make the home feel like a 'home'. Spotlessly clean, food was 5 star! I honestly can't thank Greenways enough, I wish my mum could be a resident .... maybe I'll begin the process to move to this wonderful 'hotel', as soon as mum is ready. Thanks Team!

I have confidence that mum is in secure surroundings and that she is well looked after.

they provide.

team!

her wheelchair. Several of the staff came and wished us well, which was appreciated. The day will remain memorable because of the love and dedication of the staff.

passed away, I asked our family what feedback I could pass on, both positive and negative, and the finest positive feedback I can give is that we couldn't find anything negative to say.
After spending many days in the home during those final 2 weeks, we saw and fully appreciated the wonderful community you have created in Greenways and how happy the residents are, and they truly feel 'at home' We were really touched by the care and commitment from many of your staff, the time they spent talking to us and the kindness they showed to my wife, The fact staff visited at the end of their shift, and days off showed how much they care, and that their work is more than just a 'job' to them.

issue. Some of my father's clothes and personal items went missing some were torn and we handed in clothes that weren't his. His personal needs were not adequately met and lacked stimulus. The badly handled sale of another provider meant that I had no idea whether Greenways would remain open. Shortage of staff, low morale, poorly led and reluctantly decided to move him to a care home that would meet his needs. There are some wonderful staff here who are dedicated and kind but are unappreciated. The food is really good and the home is generally clean. MHA corporate organisation is only interested in taking people's money.

from dementia, sometimes the home and myself have to make decisions for her.

management team, care team and support staff, knew my Nana, they knew how to recognise her moods and knew exactly what she liked her life to look like. The love, care and attention to detail my nana was shown allowed me to be content in knowing she was well cared for, safe and happy. Because of her needs the team had to work with the community nursing team to provide the care she needed provided. They did this consistently and professionally.
During the last two weeks of Nana's life she received compassion and support to help her to pass in the way she wanted. As a family we were supported to be there for her in the way that was right for her and for us. I cannot recommend this home highly enough.

she has since been back because it feels so much better here.