MHA in Lancashire | 4 Care Homes

Review of
Aughton Park
from Rosemary C (Friend of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

Went with a friend who has an aunt in this care home. I must say I was very impressed by the standard of care the residents received. My friend's aunt really was happy there and says she is well looked after. Well done

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Review of
Starr Hills
from Michael D (Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff could not have been more pleasant, helpful or friendly if they had been looking after their own grandad. Food has been excellent with a varied menu. Too much pork for me personally. The entertainment has been fun and informative. If the need arises would I come back, yes!

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your lovely review. It was definitely a pleasure to have you stay with us at Starr Hills for respite. We hope that we see you again soon. I will pass on your kinds words to the team.

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Review of
Aughton Park
from Angie D (Friend of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

My initial impression of Aughton Park was a warm, friendly and homely place, and this has not changed. The management are excellent and interacts with the residents and families. The staff are lovely and hardworking, treating the residents with care and dignity. I am very happy that my friend is here.

All staff have time for the residents. I have visited a few care homes and this is by far superior in warmth and care than most.

Reply from Louise Culshaw, Administration Manager at Aughton Park

Thank you for your warm and kind words. I am so happy to hear that you are happy your friend is staying with us. We're beyond happy to have her with us and she really has slotted into life at Aughton…read more

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Review of
Starr Hills
from Robert T (Son of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

My Mother has been a resident at Starr Hills since 2018 and it is satisfying to know that she is in a safe and caring environment. I appreciate that during this period that she has been welcomed into the community and has the companionship of other residents.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to write a review, your feedback is important to us. We are glad that your mum is part of our community at Starr Hills and we know how important that is for her. I will…read more

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Review of
Heather Grange
from B T (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

The care give by the staff is excellent my parent has improved in health and wellbeing. They take care to treat each resident as an individual. The activities done don't suit everyone but care is given to have a wide variety of things for them to do so that there will always be something of interest

for them. This is such a friendly place for residents and also for their families, it is such a worry that you're doing the right thing for them, but in our case it certainly is.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review of
Heather Grange
from Yvonne B (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

The staff team work together well. Communication is very good. Cleanliness is of a high standard. The food is varied. The rooms are comfortable and kept tidy. Activities are stimulating and enjoyable and and aim to be inclusive. Safety is prioritised.
Staff go above and beyond and aim for dignity and

respect. The home feels like home!

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review of
Heather Grange
from Annette H (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

I brought my mum to care home December 2024 she' settled in very quick my mum was always used to being on her own didn't want to mix she is always in people's company thanks to your hard working staff she tells me often how she loves it their lovely staff and very clean and spacious to be able to get

around it's very bright and faboulse decorations and upto date furniture bedrooms very spacious and spotlessly clean my choice in care homes is excellent top of the list

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Review of
Aughton Park
from J K (Sister of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

All care staff have been helpful, friendly and respectful towards my brother and myself since he arrived 2 months ago, going out of their way to make us feel welcome and building a relationship with my brother. My brother is always clean, tidy and has fresh clothing every day. The management team are

approachable and nothing is too much trouble if we need help or advice. The care home is spotlessly clean and staff work hard to keep it that way. You get a good feeling about the home when you enter it.

Reply from Louise Culshaw, Administration Manager at Aughton Park

Thank you for taking the time to submit such a lovely review. We love having your brother stay with us. He is a pleasure to have as on of our residents.

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Review of
Aughton Park
from Jennifer M (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My Mother has been at Aughton Park for over 8 years. She is happy in the home and is always eager to return after she has been out. The staff at the home are wonderful and in the time my Mother has been there she has always been treated with respect and care. I would particularly like to praise the

Administrative manager and Senior members of staff who have been at the home since my Mother has been there and have gone far beyond what is expected to help my Mother. The chaplain at the home is also excellent and the activities coordinator makes a huge effort to involve all the residents.
I am pleased that the garden has been improved recently, although I wish that residents could do more activities outside.
I would like to thank everyone at Aughton park for the care they provide and keeping my Mother safe and happy,

Reply from Louise Culshaw, Administration Manager at Aughton Park

Thank you for taking the time to submit a review. We are always open to suggestions for improvement and welcome this at any time.

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Review of
Aughton Park
from Nina E (Friend of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My friend has been in the care of this lovely home for over 4 years and the care she receives now is still the same as on day one, the staff are kind, caring and very thoughtful to each individual resident, nothing is too much trouble for them. The home is exceptionally clean and tidy with a good range

of activities and the gardens are maintained to the same high standard. The admin side is run very smoothly and efficiently. The home seems to have found the right balance for the staff and the residents alike as it always has a nice atmosphere.

Reply from Louise Culshaw, Administration Manager at Aughton Park

Thank you for your kind words. Those 4 years have gone past so quickly and how much the world has changed in such a short period of time. We strive to deliver the best possible care and I am glad to…read more

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Review of
Aughton Park
from Jeanne H (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Aughton Park is welcoming with friendly and helpful staff. My Mum is looked after well by attentive staff and her needs met. She participates in a variety of activities throughout the week and these are well run.

Reply from Louise Culshaw, Administration Manager at Aughton Park

Thanks for your review. Glad to hear that Mum keeps you upto date with her activities. She's a very active part of the Aughton View community.

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Review of
Aughton Park
from Victoria J (Sister of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

My brother is in Aughton Park, we found the staff fabulous, helpful, caring nothing is too much trouble, it is immaculate well maintained and cleanliness is superb, the chef will prepare anything for you, my brother is special needs, and has settled in amazingly, which is perfect as he usually struggles

with new people and surroundings which shows how comfortable and safe he feels there

Reply from Louise Culshaw, Administration Manager at Aughton Park

Thank you for your lovely review. The home manager and myself look forward to our daily visits as he always comes down to say good morning to us.

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Review of
Aughton Park
from Karen M (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

I am writing this review with sadness that my lovely dad has just passed away but wanted to highlight the wonderful care he was given until the very last day.
Dad was a resident of Aughton Park for 5 years, and his dementia changed as expected over that period. Throughout his stay there dad was so

happy and content. The care provided is second to none , hence why i think dad lived to a great age of 91. He was always dressed smartly, very clean and shaved most days and that didn't waiver for the full 5 years even when personal care had to be increased at the end.
There are always things that can be improved ( some of the ground floor areas need a refurb and the quality of food could be better , but dad didn't notice or complain about either, he was safe and well looked after)
During dads last few weeks he couldn't have been treated with any more dignity respect and love. The team genuinely care and together we were all heartbroken and I am so glad his final days where at Aughton Park.

Reply from Louise Culshaw, Administration Manager at Aughton Park

It was a joy to have your Dad with us. He always had a smile for everyone he seen and was rarely without his best friend (his dog Charlie). You'll never walk alone will always remind me of your Dad.…read more

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Review of
Aughton Park
from Harold T (Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

In the last 10 years, I have visited friends in various care homes in the area and found Aughton Park to be one of the best. Since becoming a resident, I have found it to live up to my expectations. The management and staff are very helpful and caring. I have settled in well, made new friends and enjoy

taking part in the activities.

Reply from Louise Culshaw, Administration Manager at Aughton Park

We loved having you as a visitor but we love having you as a resident even more! You've made yourself at home and quickly established yourself as a key member of our community. Thank you for your…read more

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Review of
Aughton Park
from Tony D (Son-in-law of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

This care home is all that anyone could ask for. My mother in law has been a resident with dementia for 18 months. As happens with this condition she can experience frustration at her situation. It is a testament to the genuine kindness and care of all of the staff that my mother in law always looks

well, and has all her needs taken care of; everything from personal care, to food, company and activities. I could not fault the standards of food, medical attention, cleanliness and communication with family. The reception area has the aura of a pleasant country hotel. But what makes this home special is that there is a warmth at the heart of it, which comes from the warmth of the staff and it's ethos. This is a good place for loved ones who need help. I know from experience not all care homes are like this. Thank you Aughton Park.

Reply from Louise Culshaw, Administration Manager at Aughton Park

Thank you so much for your wonderful review. It is a joy to have your mother in law at Aughton Park and we're so glad that you've entrusted us with her care.

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Review of
Starr Hills
from Julie H (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report

Overall Experience

Our dad has been a resident at Starr Hills since Oct 2024. Following a 3 month stay in hospital last year, he had lost the ability (and confidence) to walk and still hadn't made a full recovery prior to arriving at Starr Hills. In the first few weeks the improvement in our dad's health was nothing short

of a miracle. He went from strength to strength. The care and support he received from all the staff was incredible. Nothing was too much trouble. Dad loved it so much that he decided not to return to his house and to make Starr Hills his new home. That care and support has continued and now he can walk as fast as me albeit with a walker. He is happy, well and content. He takes part in the activities which he really enjoys and appreciates the friendships he has made with both carers and residents. Our family will always be eternally grateful to Starr Hills as without them we are not sure he would have fully recovered. You have all given him a new lease of life and we couldn't be happier

Reply from Jacky Parkinson, Deputy Home Manager at Starr Hills

Thank you for your lovely comments, it is a pleasure to care for your Dad and seeing his progress has been wonderful. I will share your kind words with our staff team.

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Review of
Starr Hills
from Derek P (Son of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

Our dad came to Star Hills 8 months ago after being very ill for 6 months, as well as being bed bound, depressed and having lost 23kg in weight.
Our dad has made a miraculous improvement. It didn't take him long to start walking with assistance and again not much longer to start walking on his own.

Dad soon regained his appetite and has put some wait back on.
We firmly believe that if it wasn't for the fantastic care and attention (and great food) that he has received at Star Hills, he would no longer be with us.
Dad loves what he calls his new home, and see's the management and staff as his friends.
He loves joining in with the activities and reminiscing with the other residents. He loves the garden and the summer house. He loves loves his room, the independence that he has been encouraged to have.
We have gone from being worried sick every day, to being totally relaxed in the knowledge that dad is being so well looked after and is so happy.
We couldn't praise Star Hills enough.

Reply from Jacky Parkinson, Deputy Home Manager at Starr Hills

Thank you so much for your kind words, its a pleasure to have your Dad as part of our Starr Hills family. Its been wonderful to see how his positive outlook and determination have helped him in his…read more

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Review of
Starr Hills
from Frank O (Son of Resident) published on 25 July 2025 Submitted via Website • Report

Overall Experience

My mother has early stage dementia & was very much on a downhill track until Starr Hills reversed that situation, thankfully & much appreciated.
They have given her back her mojo for life with their truely loving, caring, inclusive attitude at every level from management, personnel, buildings, quality,

food , systems......just an amazing !! Well done all of you & thank you - i am certain that without them, she would not be here !!

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to complete a review, we are glad to hear that your mum has got her zest for life back and it's wonderful to watch her develop her friendships within the home. I will…read more

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Review of
Starr Hills
from Yvonne G (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

At Starr Hills there are always friendly helpful peronnel at every level of the business
My mother is treated with respect and laughter, and there are many activites going on daily to become involved in.
Any medical concerns are dealt with swiftly and kept a close eye on.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking time to write a review and leaving such lovely comments. Your feedback is extremely important to us.

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Review of
Starr Hills
from I S (Son of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

Mum was needing more care than my father and family could no longer give and Starr Hills welcomed Mum with the kindness and compassion needed for the next stage of her life.
My elderly Dad visits her every day, and even though there has been a distinct deterioration in her health, all the staff are

attentive and caring for her needs.
We visited a number of homes in this area, but we are grateful Starr Hills had a place for mum. We are delighted with most of the staff and more important the care she is receiving.
The social aspect and entertainment is first class and even though mum can no longer be involved, the entertainment manager goes out of her way to talk and interact with Mum.
Communication between Management, staff and residents is excellent.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your kind words and taking the time to write a review, your feedback is extremely important to us.

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Care Homes Owned by MHA in Lancashire

MHA Locations in Lancashire (4)

MHA Reviews in Lancashire (323)

Aughton Park

Starr Hills

Aughton Park

Starr Hills

Heather Grange

Heather Grange

Heather Grange

Aughton Park

Aughton Park

Aughton Park

Aughton Park

Aughton Park

Aughton Park

Aughton Park

Aughton Park

Starr Hills

Starr Hills

Starr Hills

Starr Hills

Starr Hills

Awards / Recognitions (8)

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