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Care Home Owned by MHA in Cambridgeshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MHA in Cambridgeshire

Only the locations & reviews in Cambridgeshire for MHA are showing below.

View the details of all 72 locations (with 5562 reviews) owned by MHA

MHA Locations in Cambridgeshire (1)

 - Browse 1 Care Home owned by MHA in Cambridgeshire
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Queen's Court
2 Downing Close, Bottisham, Cambridge CB25 9DD 
9.7 70 reviews
Queen's Court, Cambridge, Cambridgeshire
"The care for my mum is very good. My is a difficult person to deal with but she is always treated with care and respect. The management is…"   Read all 70 reviews
  • from £1,246 / week
  • 55 Rooms
Location Type Care Home

Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queens Court is ... Read more about Queen's Court

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

MHA Reviews in Cambridgeshire (70)

9.7

MHA has a Group Review Score of 9.7 (9.668) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.

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Review of

Queen's Court

from Sarah P (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my mum is very good. My is a difficult person to deal with but she is always treated with care and respect. The management is very good and the senior staff. The care staff are always cheerful and treat my mum with care. I am kept informed of any problems with my mum.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you for the review. Tour mum likes to keep us on our toes, she will tell staff if things as she sees them are not right. She likes to join in with activities and will come to the day centre to play bingo, and to listen to the entertainers.
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Review of

Queen's Court

from Paul F (Son of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind friendly staff. Very attentive. Care home is always immaculate very happy knowing my mother is catered for. Mother has dementia and the staff are very patient with her. I'm glad that she is in this home.
Reply from Yvonne Dawson, Home Manager at Queen's CourtYour mother made such an impression on us during her respite stay, we were sad to see her leave. When she needed a permanent bed, it was lovely that your mother was able to come and live at Queens Court. She is settled and appears happy and content. She likes the staff that work with her, and is not afraid to tell then what she wants or needs. She is a pleasure to support.
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Review of

Queen's Court

from K I (Niece of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Uncle appears to be mostly happy and content at Queens Court which is most important. He can be anxious when his dementia causes confusion carers appear to be aware and supportive. A recent incident with a different resident who became aggressive towards my Uncle was dealt with swiftly and professionally.
Staff are open to communicate with me which has been very important. There are several excellent carers in the dementia area of the home where my Uncle lives.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you for taking the time to write a review. Dementia is unkind, not only for the individual but for families and close ones also, as the person we visit is no longer the person we once knew. Your Uncle is a pleasure to support, he loves to sit and chat with staff. I know your Uncle, at times, can become anxious, but staff recognise this and are always ready with a cup of tea and a chat. He is very settled at Queens Court, and calls it home. He always appears happy and content.
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Review of

Queen's Court

from Lyn B (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queen's Court is an exceptional care home and all the staff are very kind and caring. My mother has been a resident for 15 years and we have never once had cause to complain. In the earlier days she joined in with the many activities provided, but even now as her care becomes more challenging, she is
treated with the utmost patience and dignity. Thank you to all the wonderful staff.
Reply from Yvonne Dawson, Home Manager at Queen's CourtSupporting your mum for the past 15 years has been amazing, she has grown to love us as much as we do her. I have very fond memories of cups of tea, and sat with her in the garden on days when she has come down to my office. Mum has changed a little as she has grown older, as we all have, but she is content, and now enjoys her room and her own company quite a lot of the time, rather than mixing with others.
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Review of

Queen's Court

from M S (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy in the home , the staff are lovely and always very willing , The refurbishment of the home is very good making it very homely , the activities are good when I went in the other day they were having a singalong session , which mum had enjoyed
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you so much for the review. Mum is lovely, staff adore her and enjoy her company, as she like a little chat with them. Mum, although quiet, is sociable and enjoys being in the lounge with the other residents. Thank you for mentioning the recent refurbishment, we are very happy with all the work that has been done, its certainly brightened the home.
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Review of

Queen's Court

from Chris C (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at Queen's Court for a few months now and he has really settled in well. From the start, the staff have been kind, patient, and welcoming, which made a huge difference to him (and to us as a family).
He feels comfortable and safe, and we've noticed a real improvement in his mood
since moving here. The team always take the time to chat with him, encourage him to join in with activities, and make sure his needs are met with care and respect.
It's reassuring to know that he is in such good hands, and we couldn't be happier with the level of support he receives. We're very grateful to everyone at Queen's Court for creating such a positive environment.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you for the lovely words, which have been shared with staff. Dad likes to keep independent but also likes to know that there are always staff around when needed. He likes to sit and chat and has made friends with other people who live close by. Dad settled really quickly, as he made the positive choice to move into Queens Court himself.
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Review of

Queen's Court

from Susan K (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Queens Court now for over 2 years and is never on her own and feels safe and very well cared for. Staff are so kind and caring and as a family we are very grateful for the care that they provide for mum. I am always kept updated as things happen and can't really ask for anything
better.
Reply from Yvonne Dawson, Home Manager at Queen's CourtYour mum is an absolute sweetheart, always happy to see staff and visitors. Mum sits and watches the world go on around her, then will decide to make her way to the day centre for a different change of scene. A kind, gentle lady with such a welcoming smile, adored by us all.
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Review of

Queen's Court

from S M (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Queens Court for a short while now.
We are so thankful for all the help and assistance we needed at the time of those first few days.
You have a wonderful team at Queens Court, their hard work and dedication is so appreciated by us as a family and more importantly to Dad.
The new furnishings are nice and welcoming, love the curtains too.
Reply from Yvonne Dawson, Home Manager at Queen's CourtYour dad is a pleasure to support. Very much a quiet man who likes his own space, so needs a little encouragement to join in with the others. The new furniture and furnishing has definitely lifted the home, glad to hear you like them.
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Review of

Queen's Court

from A C (Daughter-in-law of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally very good. It's clean, carers are lovely, atmosphere very warm and friendly, but recently there has been a problem with the provision of food. Menus are issued, but the food provided isn't what is on them. One evening all that was offered was a toasted tea cake! I know they have had difficulty
employing a new chef and I'm sure everyone is doing their best to cover the position, but nutrition is an important factor in maintaining good health and this should be a priority.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you for writing a review. We discussed the difficulties we are having with recruiting chefs, at the recent families meeting. I'm sorry the food provided hasn't always been at the standard we would expect. We have now recruited to one of the vacant positions and will soon be moving over to our new winter menu. I know that your dad often prefers a sandwich for tea. There is always the provisions available for staff to make him one, if he tells them that is what he would like.
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Review of

Queen's Court

from L O (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have absolute confidence in the quality of care provided by and the professionalism of the staff at Queen's Court. The atmosphere is always calm, friendly and positive and I feel the carers know my mother and her needs intimately, always respecting her dignity. A couple of the carers in particular
always go above and beyond and Mum has developed a close bond with them, which palpably enhances her quality of life.
I am kept informed of any changes in my mother's condition and the overall level of communication is very good. I also appreciate the fact that I can visit at any time and can take Mum out for the day without any fuss.
Overall, the carers at Queen's Court have given me peace of mind - I know that Mum is in the best place and in the best hands.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you, your review is very much appreciated. Mum, as you know, is a quiet lady who enjoys her own company. She does, however, love going out with you for the day. I know that she has a lovely relationship with both the carers and senior, who all know her very well.
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Review of

Queen's Court

from Steve L (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words fail me in my admiration for all the staff at Queens Court. My mother has been looked after by them for over six years during which her Alzheimers has taken full hold. But this isn't a care home that does the minimum for someone who lives in a different world. The team exudes love and compassion
for her and the other residents. Mum is so well cared for, is kept safe, and is treated with the utmost dignity. Despite mum not knowing who I am or where she is, she is happy, healthy and loved. And that is entirely attributable to the Queens Court team at every level and in every role. They are my heroes.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you so much for taking the time to write such a lovely review. Mum is an absolute pleasure to support, she is so lovely natured and enjoys the company of others. She also enjoys the odd singalong when staff play music from her Scottish heritage. Mum may have memory loss but the words still come when the old tunes are played. She very much enjoys time with our music therapist, and our chaplain.
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Review of

Queen's Court

from N S (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am most impressed by the safe atmosphere and gentle care shown by staff towards residents. I see my mother's anxiety soothed and her dignity respected at all times. Her room is clean, comfortable and attractive and the communal areas are also pleasant and well serviced. Thank you for providing such
an excellent place for her to live.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you so much for taking the time to write a lovely review. Supporting your mother is our pleasure. It's good to hear that she is enjoying her newly refurbished room and communal areas too.
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Review of

Queen's Court

from Keith W (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff have a really caring attitude to residents.
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Review of

Queen's Court

from A H (Daughter of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have given Queen's Court excellent on all counts - they are undergoing extensive renovations - hence 'good' for rooms at the moment. My mother is very well cared for - she is 104 years old - poor eyesight and hearing and memory problems. The activities have been hard to organise recently but she usually
attends the day centre sessions.
Reply from Yvonne Dawson, Home Manager at Queen's CourtYour mum may be 104, but she knows what she wants to do and when, she joins in different activities as long as they don't interfere with her afternoon nap. Mum is truly a pleasure to support.
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Review of

Queen's Court

from D W (Son of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Queens Court since 2017 and we have had nothing but praise for the way she has been cared for since the day she arrived. She always seems happy when we go to see her and we know they take special care of dietary needs and pay great attention if there is any weight loss.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you for the review. Although Mum has lived with us for a number of years, there is no mistaking her London accent. She's always ready for a chat or a wave as you walk past, it's a pleasure to care for your mum.
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Review of

Queen's Court

from D G (Son of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has gone from strength to strength in Queens Court, she looks so well compared to how she was.
The care she receives is to a very good standard and I also have a great relationship with the carers which is excellent.
My mum is very fussy with her food and I feel the staff do go that extra mile,
to try and entice her to eat.
Overall we are very happy with Queens Court and my mum is very content there.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you for taking the time to review us. Mum is a pleasure to support, she always has a smile, and something to say, but is equally content sitting in her room knitting.
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Review of

Queen's Court

from J C (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very caring staff genuinely have residents at heart.
Lovely neighbourly feel to Queens Court as everyone is very friendly and greets all who come in to visit etc.
Quality and consistency of food is a problem.
I have broached this issue many times with no resolution.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you for the review, I know Dad says about meals being too big or not to his taste, often saying he would prefer a jacket potato. Our hospitality manager has also spent time with him to try and find out how we can help. Families are always welcome to book a meal here too, so they can experience our menus themselves.
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Review of

Queen's Court

from Jacqueline N (Wife of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Queens Court, in Osborne, for over two years. In that time has slowly deteriorated due to Alzheimer's but the care and and attention he has received has been so reassuring to me and my family. We are always made welcome, whenever we go, and included in any activities
that are being held then. We celebrated our Diamond Wedding Anniversary this year and our daughter with the help of the staff and carers made it very special. The atmosphere is positive and caring with each of the residents being treated as individuals. The various social activities that are arranged for families to join in with their relatives are outstanding, Afternoon Teas, Valentine's Celebrations and joining residents for Christmas Lunch are much appreciated. Last, but not least all the staff are a joy and this makes visiting my husband so much easier knowing he is safe and sound.
Reply from Yvonne Dawson, Home Manager at Queen's CourtThank you so much for taking the time to write such a lovely review. Queens Court prides itself on supporting our residents and, we recognise that our families at times also need support, even if it is making arrangements to celebrate special occasions, such as your diamond wedding. Thank you for always supporting Queens Court by attending events that we put on.
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Review of

Queen's Court

from N H (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are kind, friendly and caring and always seem to have time for the residents. There are lots of activities. The environment is homely and reassuring. If medical care is required, appropriate advice or treatment is sought promptly.
Reply from Yvonne Dawson, Home Manager at Queen's CourtMum took a little while to settle at Queens Court but is now well and truly at home. She is a delight to work with and has quite a sense of humour, which the staff love.
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Review of

Queen's Court

from Sue B (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Queens Court for over 2 years now. Can't fault Queens Court or the staff. The staff are consistent and long term which to us was a very good sign!
They constantly go above and beyond to support our family and Dad, helping us mark special family events. Going above and beyond expectations.
There
is such a family feel with events and visits welcome to all.
We are comforted that Dad is in excellent hands in a resident-centred home.
Full marks from us!
Reply from Yvonne Dawson, Home Manager at Queen's CourtDad is a quiet gentleman, who sits and watches the world go on around him. I know how much he loves the visits from you. Our mission is to support our residents, and also the wider family. Queens Court is not just a care home, but a home that cares, for everyone connected to us.
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Awards / Recognitions (9)

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