Care Home Owned by MHA in Essex
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Essex for MHA are showing below.
View the details of all 72 locations (with 5522 reviews) owned by MHA
MHA Locations in Essex (1)
Alexandra House
9.5
71 reviews
Marine Parade, Dovercourt, Harwich CO12 3JY
"The service /care package that Alexandra House supply is excellent . They care deeply about the residents staying there. They turn to…" Read all 71 reviews
Location Type Care Home
MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents,… Read more about Alexandra House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 47 Rooms
- from £1,219 / week
MHA Reviews in Essex (71)
9.7
MHA has a Group Review Score of 9.7 (9.666) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.
Review of
Alexandra House
from Craig J (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service /care package that Alexandra House supply is excellent . They care deeply about the residents staying there. They turn to everyone and give them the best care and security that could be wished for. They are professional on every level and will fully inform you of anything that happens with
your relative. I would recommend Alexandra House to anyone who would need someone , who needs 24/7 care.
Reply from Kerry Graves, Home Manager at Alexandra HouseThank you for your wonderful feedback. It was a pleasure to care for your Dad and we are glad you were pleased with the care he received. I will be sure to pass on your lovely comments to the whole team.
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Review of
Alexandra House
from Pamela B (Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleasant.
Reply from Kerry Graves, Home Manager at Alexandra HouseThank you for your positive feedback, I am delighted that you have found the home a pleasant place. I will be sure to share your positive experience of Alexandra House with the wider team.
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Review of
Alexandra House
from M C (Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Just the place to be. Treated with genuine care and compassion. Home from home!
Reply from Kerry Graves, Home Manager at Alexandra HouseThank you for your positive review, I am so pleased to hear that Alexandra House is a home from home to you. This is exactly what we aspire to do and I will be sure to pass your kind words onto the wider team.
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Review of
Alexandra House
from Sandra P (Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am happy that I live here.
Reply from Kerry Graves, Home Manager at Alexandra HouseThank you for your kind words, I am pleased that you enjoy residing at Alexandra House. I will be sure to pass your comments on to the wider team.
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Review of
Alexandra House
from Ray D (Husband of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always found that the staff genuinely care about the residents and the communication between them and myself is very good, when I visit it is reassuring that the admin and care staff know who I am.
Reply from Kerry Graves, Home Manager at Alexandra HouseThank you for your kind words, I am glad you have had such a positive experience at Alexandra House and will be sure to let the team know this.
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Review of
Alexandra House
from Brian B (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We had to attend a mental capacity test for my mother, which was being completed by a newly qualified social worker and this made us very nervous and anxious. On arrival at the home, we spoke to the covering manager about our concerns and she was brilliant, reassured us and took part in the assessment
and my mother was relaxed and happy. The covering manager made us all feel relaxed and reassured. She was brilliant!
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Review of
Alexandra House
from B G (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been in Alexandra House now for several months. Nearly every time I visit, she tells me, it is the ideal place for oldies, as she puts it.
In my mother's words " staff are always friendly and do not make me feel a nuisance, there is always someone about and they pop in to see me on a
In my mother's words " staff are always friendly and do not make me feel a nuisance, there is always someone about and they pop in to see me on a
regular basis. I have a buzzer next to me, which makes me feel safe. At my age, we need a 'kind' environment. The food is lovely and there are activities if you want to join in."
Any time that I visit the home, if I have a query or request, the staff are very reactive, helping me there and then. Since moving into Alexandra House I feel my mum's quality of life has improved greatly, due to this supportive environment.
Any time that I visit the home, if I have a query or request, the staff are very reactive, helping me there and then. Since moving into Alexandra House I feel my mum's quality of life has improved greatly, due to this supportive environment.
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Review of
Alexandra House
from Eve C (Daughter-in-law of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother-in-law who suffers with dementia moved into Alexandra House 18 months ago and she is so happy. We are so grateful to all the staff who are so dedicated to the well-being of the residents, they are all so genuine and really do care. The food is great and plentiful. She gets taken out for shopping
trips, lunches, and walking adventures which she loves! It really gives us piece of mind knowing she is safe and well cared for.
Reply from Anne-Marie Banks, Operations Support Manager at Alexandra HouseThank you for this lovely review, your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your loved one.
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Review of
Alexandra House
from Stephen F (Son of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my father has been in full-time residence we have noticed he is having a better standard of life and he is being very well looked after. All the staff are fantastic. He had been going out on day trips.
We were always worried about Dad going in to a care home but thankfully we found a fantastic
We were always worried about Dad going in to a care home but thankfully we found a fantastic
home for him to stay.
Reply from Anne-Marie Banks, Operations Support Manager at Alexandra HouseThank you for this lovely review, your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your loved one.
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Review of
Alexandra House
from Geoff H (Husband of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife was placed in Alexandra House Care Home in March in palliative care. The home was comfortable, very clean and bright and the care given was exceptional, staff were also attentive to my welfare. Unfortunately, my wife passed away and the staff, from carers, cleaners and management, were excellent
and made my wife and I pleased with our choice of home.
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Review of
Alexandra House
from Mike C (Son of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been at Alexandra House for just over a month on a temporary basis. We were quite nervous about how he would take to it, but we needn't have worried. He's having a wonderful time. The staff are all very attentive and kind, and he loves his room with the view of the sea. He looks forward to
meals, especially the Sunday roasts.
From our point of view, it's very reassuring to know how well Dad is being looked after. If we ever have any questions or concerns, they are always dealt with very quickly and thoroughly.
We are all very impressed.
From our point of view, it's very reassuring to know how well Dad is being looked after. If we ever have any questions or concerns, they are always dealt with very quickly and thoroughly.
We are all very impressed.
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Review of
Alexandra House
from J S (Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been treated with so much care. Everything is no trouble at all. All the staff are so kind and helpful.
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Review of
Alexandra House
from Naomi F (Niece of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt was a resident at Alexandra House for nearly 4 years. I was overjoyed when a place became available for her as I already knew how good the Methodist care homes are. Her dementia steadily progressed but even though she could be known to "pinch the staff where it hurt!" she was always treated
with dignity, respect, and love. I remember when she first moved into the house, I was told she was joining the Alexandra family and that's exactly how it was.
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Review of
Alexandra House
from John R (Son of Resident) published on 2 August 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother, who is in her late 90s, has resided at Alexandra House for several years. She is unfortunate in having very poor hearing and eyesight and therefore feels isolated, being unable to read, listen or converse with others. The staff look after her well, but can not spend much time with her because
of the demands on their time, particularly in this Covid period. The management team is hard-working and efficient and deserves praise for how it is coping with unprecedented circumstances.
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Review of
Alexandra House
from Simon F (Son of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother has been a resident at Alexandra House for just under a year now and has always received first-class care and attention. All the staff are pleasant and polite and the atmosphere is welcoming. I have nothing but praise for how all at Alexandra House have coped under the pressure of COVID-19
and the national restrictions this has entailed. I am sure we are all looking forward to the new freedoms to come.
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Review of
Alexandra House
from Ann H (Friend of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My experience when going into Alexandra House has been a good one, everyone always meets you with a friendly smile, and willing to help you if you have a problem. The facilities are excellent, everywhere is spotlessly clean, lounge and dining got a lovely view of the sea and the beach, car parking very
good.
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Review of
Alexandra House
from Elaine W (Sister-in-law of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The management team were extremely helpful when I had to suddenly organise respite care for my sister-in-law. They dealt with the paperwork efficiently and quickly. All the staff are friendly and helped to settle her in as smoothly as possible.
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Review of
Alexandra House
from Carol S (Daughter of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has Dementia and had to go into a Care Home as an Emergency in April. All staff at Alexander House have been very helpful and friendly. My Mum is well looked after and has settled in well. I am very happy with her care in Alexander House.
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Review of
Alexandra House
from Nick H (Nephew of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always an excellent service given, the staff have never been anything but superb in the care given to my aunt, they must have the patience of saints. It has taken some time but my aunt despite initial reluctance is now settled and happy in the home.
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Review of
Alexandra House
from Daphne E (Daughter-in-law of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother-in-law was treated so well in Alexandra House. They treated her kindness, care and love. She changed back into the happy person we knew. We were very satisfied because it was lovely to see her like that again. Thanks to all the staff for their care.
Reply from Hayley Salter, Home Manager at Alexandra HouseThank you so much for your kind words. It was a pleasure to be able to care for your loved one over the past seven months and I am so pleased to hear of your positive experiences at Alexandra House. I am also pleased that we were able to support you to maintain regular contact and that this gave you some comfort after your loved one passed.
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Awards / Recognitions (8)
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