Care Homes Owned by MHA in Suffolk

The wonderful staff at Norwood always looked after Mum with such compassion, patience and respect. The care was outstanding and made Mum's final days peaceful, and we will never forget it. They also showed great kindness and consideration to our family.

Norwood is a homely care home where the residents really feel the care and the staff go above and beyond.

Thank you!

We have been delighted with my mother's care. The Martins is a beautiful, well-run home with excellent carers. She is as happy as she can be and we are very grateful.

As with many people l found myself needing to find a suitable care home for my elderly mum who could no longer remain in her flat. Situation was urgent. I researched numerous care homes in the area and visited a few. Whilst most were adequate they all seemed to be missing that personal touch and sincerity. On visiting Norwood l found exactly what l was looking for for mum. A welcoming home with a truly dedicated management team and 1st rate carers. All the staff helped me organise mums move. Everyone went and continues to go that 'extra mile'. Mum has settled in well and whilst it is a big change for her she appreciates the attention she receives (& the amazing food). I have no hesitation in recommending Norwood House to any new potential residents.

I am so grateful to the staff for all their help and support and would very much recommend Norwood to anyone considering residential care for their parents.

My husband received excellent care throughout the eighteen months of his stay in 2025-26. He was comfortable and well looked after by all the carers, the meals were good and he never had any complaints. Entertainments were provided every week after lunch in the comfortable lounge downstairs, which he usually attended.

I think the care home is comfortable, safe, and the staff prioritise the care and happiness of the residents. I am very pleased that my mother is being cared for and looked after by the care team, and encouraged to participate in the daily activities.

My Dad has now been a resident of the home for the last 10 months and settled really well. The staff are kind, helpful and very considerate to his needs. He is now eating so much better than he was at home and enjoys the variety of meals on offer, tailored to his specific dietary needs, always being given a choice. He enjoys the variety of activities on offer and he very pleased that he is still able to take part in times of prayer and communion. The staff ensure the family are told should there be any medical issues such as falls/illness as soon as is practically possible. Any questions or concerns the family have are dealt with efficiently and as promptly as possible. The younger members of the family are always made welcome and appreciate time given to them by the staff when visiting great grandad.

I feel this is my home now. The staff are very caring and make sure you are always ok.

The Martins have made my mum feel at home. The staff and management are always helpful and have turned mums life around. So grateful for all their care and support.

This is a home where residents are valued and well looked after, where the home's Christian ethos shines strongly, and where the carers are always friendly and helpful. The rooms are comfortable although sometimes not large, and are at a good temperature.Catering is very good and varied, and residents are encouraged and supported to eat together. There is a good variety of activities to maintain interest. Administration appears to be efficient.

Mum was always very sociable and had a very active life before her mobility slowed her down. It feels as though we are getting our old mum back now that she has people to talk to and activities to do. We really couldn't be happier with her care.

The home is well run in every aspect and in a perfect location.

The team have not only given the best care to my mother but also helped put our minds at rest in wanting to know our mother is cared for and happy. We would definitely recommend this as a place for your loved one to live in their later years.

My only slight concern is his laundry going missing even though we have labelled everything but usually if I ask this gets sorted quickly. Also, staff shortages over the summer. We would love Dad to get outside every day, even to just do a lap of the garden as he has always loved the outdoors but this is not realistically possible with staff numbers.

When my mum arrived , she was not in a good state of health , her care has been amazing and we have all noticed how she has come on leaps and bounds , and refers to this as her home now which she loves , we were really worried about how she would settle in but the staff have all been amazing in looking after her and helping to become our mum again

Awesome staff, professional and caring. I no longer worry about the safety of my Mother. My Mother is very happy and feels cared for by staff.

Staff are always welcoming and keep you updated all the time.

My Dad has been at Norwood since early August, first as a trial and now as a fully-fledged resident. The staff have been absolutely brilliant, and it's clear that care for the residents, and immediate family, is first and foremost in their minds. Great care was taken with my Dad as we moved from a trial period to discussing with my Dad the need for him to stay full time. No problem is too small, and staff always have time to talk. Although my Dad is a bit of a loner, the staff are supporting my Mum's efforts to slowly but surely integrate him into the home community. My Mum can visit Dad at any time, with joint Sunday lunches a regular fixture. I've been able to borrow an electric powered wheelchair from the home to take my Dad out into Christchurch Park. The setting is great, and my Dad loves the food. Sarah and Mario have been very helpful in discussing the more practical aspects of care, from obtaining suitable furniture to council funding of Dad's place in the future.

Everything is very personal for each resident it seems.