MHA in East Sussex | 1 Care Home

Review of
Lauriston
from Liz M (Daughter of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

My Mother died in April 2025 having been looked after for 3 years Lauriston MHA Care Home and before that at Richmond MHA Care home, which was also run by the manager.
The care she received from care workers, auxiliary staff and cleaners was exemplary. She was cared for with love, dignity and respect.

My brother, sister and I are all so grateful for the effort made by all staff to ensure Mum's comfort and dignity right to the end of her days.
The effort with Christmas lunches, music therapy, hair and nail salons, not to mention the spiritual care from the chaplain and pastoral visitors was impressive and so reassuring. It was always a happy, joyful place to visit in spite of the very difficult circumstances of finding ourselves unable to care for a dearly loved Mother.
The manager is an inspiration, full of ideas which she gets on and implements. Nothing but praise for the Home!

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for the lovely review. It is so touching to read your beautiful comments, and the staff and management thank you for these kind words. It was a privilege to care for your mother in two different MHA homes and to see her enjoy her life and to have the privilege to care for her during the end of her life. We are passionate about supporting the individual throughout their life and promoting living later life well. It is so lovely to hear that you recognised the hard work the staff go to and thank you for the praise.

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Review of
Lauriston
from Lucy T (Daughter of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

My mum moved into the Lauristons after her hospital discharge in April 2025. I looked at numerous homes for my mum and was horrified at most, until I found the Lauristons! The deputy manager spoke with me on the phone and showed me around. I knew from the phonecall it was going to be the place my mum

would live.
Ever since my mum moved in, myself and other family members have felt more than welcome. All the staff, whether it's admin, management, cleaning, nurses or hca' have always been so friendly and polite. They all treat my mum with dignity, empathy and with the highest standard of care.
The home always smells and looks clean.
My mum always looks very well looked after and content.
I'm so greatful to of found the Lauristons and am truely greatful to them. I work in care myself and can say how great they do as a home, as a group and individually.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for the lovely review. I have passed on your comments to the team. We work hard at Lauriston to make everyone feel welcome and part of our family and I am so pleased you have experienced this. Thank you for giving us the privilege of supporting your mum; it is a pleasure. It is so important that family and friends feel comfortable to visit and we are so pleased you have seen this. We are so glad you feel your mum is cared for and that the staff are displaying our values.

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Review of
Lauriston
from Christine D (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

My mother moved to Lauriston in 2022, having previously been a resident somewhere else. The move was managed seamlessly and and it quickly became clear that the standards of care were just as high, and Mum was not aware of any change at all.
This is an exceptional care home, where the staff form

really strong personal relationships with residents, and you can relax knowing that your relatives are in safe, consistent, caring hands. You are made very welcome; staff are polite, helpful & smiley.
The environment is light, bright and modern, and full use is made of the lovely garden spaces when the weather allows. The management and staff have gone to great lengths to provide the best quality of life for residents. Highlights have included Garden parties, musical entertainers, a music therapist, the Namaste multi-sensory room, church services on site, ducks & pets, facilitating really special birthday celebrations & family events and the Magazine.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind words, it was our goal to ensure that your mum moved from the other MHA home with as little disturbance to her life as possible. We ensured the room was set the same and that the environment was moved to improve and stabilise the environment while improving the home. We are so pleased that you find the homely warm and friendly and that the management and staff build strong relationships with residents and family, its very important to us to support residents and family during their stay. We are glad you found the gardens so lovely and our famous parties and open days the staff worked hard, and it is good that you recognised this. Mum was a very special lady to us and will be greatly missed.

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Review of
Lauriston
from Julie S (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

After a recent unexpected hospital admission my dad was suddenly in a position whereby he needed urgent respite care. The Lauriston was recommended to me by a family member and I immediately contacted the manager who arranged a home visit to see dad with her senior nurse. Dad was very quickly assessed

and moved in that day. It soon became apparent that dad needed full time care and we decided the Lauriston was the only place we wanted him to stay in. Dad has very complex needs and every single member of staff are amazing with him. They make him laugh and smile and I can honestly say I've never seen him eat so much ! It's like living in a posh hotel, with daily entertainment with lots to do, the gardens are lovely and the interaction the staff have with all the residents is just lovely to see. Dad wouldn't normally be one to mix with others, however he is thriving and even though he had a few teething problems, he is doing really well and this is only down to all the staff

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for the lovely review and your kind words, it means so much to the staff that their hard work is recognised. We are so glad that dad has settled at Lauriston, and we are pleased you have seen how happy he is. We take pride on ensuring we engage with residents by meaningful activities, and we are happy you can be a part of dad's time at Lauriston. We knew how much you needed the support at a difficult time, and we acted quickly, and we are so pleased we helped you.

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Review of
Lauriston
from J W (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Excellent quality of care
Lovely caring support provided
Staff friendly and highly responsive
Management helpful
Activities well planned and held frequently
Menu highly nutritious and good choices provided

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for this kind review, we are so pleased you find the staff loving and caring and that they are very responsive. It was a pleasure to support your loved one and we are pleased you were happy with the care at Lauriston.

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Review of
Lauriston
from G B (Nephew of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My aunt was 107 years old of lately very frail and confined to her bedroom (as she then preferred).
Her care was loving from the staff assigned and they were extremely welcoming to me. I can't say my aunt was entirely happy because she always longed to be able to be free and self-reliant in her old

age.
Her final care was gentle and professionally thorough. Always clean.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind words, it was a pleasure supporting your aunt. We can remember her 106th birthday and how special we made it by a vintage car ride with all her favourite people around her. We took pleasure in having a bee theme birthday party for her and your aunt was so touched. Thank you for recognising the kind and compassionate end of life care that the staff supported her with.

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Review of
Lauriston
from Carole G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The home manager and all the team at Lauriston are simply the best. The care and support they offer is excellent. They have been on the dementia journey with my mum and I for the last three years. It hasn't always been easy, but I, and my family, are so very grateful for all their care and understanding.

All the staff are friendly and welcoming.
The little things mean a lot, from the attention to detail with meals and afternoon treats, the birthday cakes/celebrations for everyone to the namaste sessions and entertainment and they also recognise and accommodate when people need some quiet time. The managers are always happy to listen, take on board and respond to any comments or suggestions. Placing your mum into the care of others is a very difficult thing to so, I am so pleased we found the perfect place for mum and her last few years are the best they can be.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind review, we are so happy that you feel we offer excellent care and support. It is a pleasure to have supported your mum for a number of years, and your review was very moving. It means so much to the staff to hear that they are appreciated and it is so nice to hear that you find the managers approachable and happy to listen; we pride ourselves on having an "open door policy".

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Review of
Lauriston
from Jackie K (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My father-in-law has been at Lauriston for about 10 months- he has extremely poor memory and has always had quite a strong personality. He has no insight into his condition and doesn't remember very much about his days, but the team always involve him in activities, treating him with dignity, warmth

and understanding, even when he can be quite challenging. We are welcomed when we visit, communication with the team is very easy and they are knowledgeable: a very different experience from the previous location in which he was living.
The environment is extremely clean and well maintained, with attention to detail and the food is always fresh and well presented.
I would wholeheartedly recommend Lauriston to anyone who is looking for a quality place for their family member.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for this wonderful review, we are so happy that you have experienced such good care. We are very passionate about ensuring that we engage with all residents and encourage participation in meaningful activities. Thank you for recognising the pride we take in our environment.

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Review of
Lauriston
from Polly G (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My dad moved into The Lauriston in December 2024 and is very happy with the care and support he is getting. The staff are great and have made him feel very welcome. The management team have been super supportive and helped make the whole move stress free. I would highly recommend.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for such a lovely review, we are pleased you feel you and your father have been supported to make this difficult transition, and that you are very happy with the care and support your father has received, We pride ourselves, here at Lauriston, is ensuring we make everyone feel welcome, and make this transition as stress-free as possible.

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Review of
Lauriston
from Gary K (Son of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

An absolutely wonderful care home. The staff are attentive, caring, professional and communicative. Nothing seems to be too much trouble. The home itself is clean and fresh, well decorated and maintained to the highest standard. My brother and I are completely satisfied that we have helped Dad choose

the best home locally. Quality in every respect.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for such a wonderful review, we are glad that you feel you have chosen the best home for Dad. We work hard to ensure that we keep the environment fresh and homely, and I am glad you have experienced this. It's wonderful for the team to know that we provide quality care. Thank you again.

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Review of
Lauriston
from Julia S (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Every single member of staff at Lauriston have been amazing! My parents moved to Lauriston a couple of weeks before Christmas and everyone has been so welcoming and utterly engaged with facilitating all that has to be done for a smooth and positive outcome from admin and housekeeping, nursing and medical

to activity engagement. My parents have been encouraged to meet other residents and join activities that go on throughout the week and have even been taken on an outing to the pantomime. My parents are very happy and have settled well into their new home, thank you, team! Lauriston is a welcoming home; clean and tidy, carpeted and well-decorated with comfy chairs and a homely feel. Different lounges and spaces are available to go and find your preferred place to spend time or join an activity. I can't praise the set-up and staff enough.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your wonderful review, it is so kind of you to notice the pride the staff take in their roles. It has been a delight to support your parents and we like to engage residents in the local community to maximise their community participation, so we are glad your parents could join us at the local theatre - a good day was had by all.

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Review of
Lauriston
from S H (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

I have been so impressed with the care my mother receives at this care home. The staff are always so kind and patient with the residents. They always have time to listen to any concerns we have. There are always activities going on, appropriate to the level of participation the residents can manage.

The place is always clean and smells nice.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind comments and I am glad you see so many activities going on and that the home is clean and fresh, we pride ourselves on making the environment nice and comfortable for all.

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Review of
Lauriston
from Richard A (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

By far the nicest care home that we visited before deciding on a place for my mum. The home is bright, clean and has energy that was missing elsewhere. My mother is very well looked after and has developed nice relationships with the staff. All requests have been promptly addressed by the managers.

In the coming hear, I would like her to become more social with other residents and hope that the staff can encourage this. My only slight concern is that requested specific needs for my mum are not always followed.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind words and we are glad that you found the home the best you see when looking for a place suitable for mum. I am sorry to hear that you feel specific needs are not met. Thank you for taking the time to meet with me recently to discuss your recent concerns. During this meeting, we did discuss how there are specific reasons for these requests not being met for the wellbeing and safety of all involved. I am always happy to speak to relatives about any concerns that they have and I thank you for meeting with me. Please feel free to discuss any issues with staff and management, as and when you feel the need to, we pride ourselves at Lauriston in providing person-centred care.

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Review of
Lauriston
from B A (Nephew of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My aunt has only been at Lauriston for 6 months but has settled extremely well, mainly due to the care and consideration shown by the staff. Added to the excellent communication from the management team I am confident this choice was the right one for me aunt.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind words and we are happy you feel you have made the right choice for your aunt. Thank you for confirming you have had good communication. We strive to do our best at Lauriston. We are passionate about the care we deliver and your aunt is a pleasure to support.

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Review of
Lauriston
from J S (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

We are so fortunate to have a place for Mum at Lauriston. The staff are absolutely wonderful, kind, caring, compassionate and respectful of her, and have remained so despite Mum's behaviour having become gradually more challenging.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your kind review. We are so pleased that you were happy with the care that we delivered at Lauriston. It has been an absolute pleasure to support your Mum throughout her care journey and to have the privilege of supporting her throughout the end of her life.

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Review of
Lauriston
from Richard S (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mother has been living at Lauriston for nearly a year, and I am constantly impressed by the quality of care which she receives from the care home staff. They are kind, respectful, sensitive and gentle as well as being competent and efficient. Staff often spot opportunities for being helpful, and

take them. I was especially moved to hear one staff member singing gently to my mother as he helped her in the bathroom. These are wonderful, highly skilled, highly motivated workers.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind review, we are so pleased you are impressed with the care we deliver at Lauriston and to hear that you have witnessed such lovely interactions from the staff, during the time your mother was at Lauriston is so touching. Thank you for recognising the wonderful work the staff do on a daily basis it was a pleasure to care for your mother.

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Review of
Lauriston
from Kay M (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

My father has been in Lauriston since September 2024. The care has been amazing and in the past few weeks, he has deteriorated severely. The care, support and advice we have received has been of the highest standard and made this difficult time much more bearable than it might have been. I feel so lucky

to have Dad living in this home now. The home has such a friendly atmosphere and the welcome we get each time we visit is lovely. Thank you all at Lauriston.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your wonderful review. We are so glad you are happy with the care and support and that you feel the home and the atmosphere is friendly. Your dad is a pleasure to care for.

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Review of
Lauriston
from N T (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Dad has been in Lauriston Care Home since August 2024. I am very happy with the care he has received there. The staff are very friendly and kind and nothing is too much trouble. Office staff, management and laundry staff very helpful. Plus the team of nurses are very vigilant noting any issues and informing

the family of any concerns.
The food is excellent with lots of choices.
There are various activities to join in with should you choose, such as painting or singing, quizzes and seasonal subjects like Remembrance Sunday are marked.
There's a nice big garden as well and Dad enjoyed sitting outside with his visitors. Often tea and cake were served as well which was a lovely touch.
I'm always pleased with the home when I visit, and I come away with a good warm feeling as I leave knowing my dad is being well cared for.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your lovely review, the staff and management work hard to ensure that we deliver quality care and create a harmonious environment, so it is so nice to hear that you have experienced this. It is a pleasure to support your dad. We try and create meaningful activities for all the residents in our care, so we are so glad you have experienced the range of different activities.

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Review of
Lauriston
from J R (Daughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My mother has been living at Lauriston for over a year now and I am delighted with the care and attention she receives. She has dementia but is always treated with dignity and compassion. The staff are amazing and know her so well. They work hard to provide lots of activities and understand the individual

needs of each resident. At the same time, I feel well-supported in this journey. No question is too small and queries have been dealt with promptly and efficiently. I feel very lucky to have such a wonderful place for my mother to live. Many thanks to you all.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your kind review; we pride ourselves on supporting people to live later life well and it is lovely to see that the staff are achieving this. We are so pleased that you feel supported by us as well it is so important to know that this is a journey for the resident and the family and that we are supporting both.

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Review of
Lauriston
from Paul R (Brother of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My sister has been a dementia resident at Lauriston since 2017. She is well looked after by staff who are thoughtful and caring. She enjoys activities like music therapy and occasional short walks with staff.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your wonderful review, it means a lot to all the staff team to know we are doing well. It is lovely to hear that the staff are thoughtful and caring and that you feel your sister is well looked after.

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