Care Homes Owned by MHA in Nottinghamshire

My mother revives excellent care and all her needs are met. The staff are in regular touch with me and keep me informed of my mother's situation. She's happy there and is able to have her voice heard. There are regular meetings for relatives and the residents enjoy a wide range of activities.

My cousin was looked after with kindness and sensitivity at The Herons for almost 10 years. At the outset we were assured that she could be cared for until the very end of her life and that promise was fulfilled. I cannot rate the team highly enough. Many of them were with us throughout the 10 years. I think that says a lot about the ethos of The Herons- it is a caring and homely environment where everyone is valued. I will be forever grateful to them all for looking after my cousin with kindness and respect.

The staff are very caring and on the whole very kind and usually go out of their way to answer any concerns, questions and queries that we may have.

The herons is a brilliant care home, staff very friendly and welcoming. They keep us updated on how our dad is doing and any changes that have happened. The herons is always very clean and tidy. The meals at the herons are excellent and they always have a choice of what they want. Plenty of daily activities to do, they have a long garden at the back where residents can enjoy a stroll or sit down in various seating areas.

Thanks to all the staff, who do such a wonderful job.

When I speak to the Team I am reassured, there is no sense of shame or judgement at Herons, a love based approach is their foundation.

My mother came to the Herons in February this year and was made very welcome from the first day.All the staff are friendly, polite and nothing is too much trouble. Any queries I have are answered efficiently, if my mother needs additional care - (doctor)the staff include her for the next doctors visit, or if urgent get the doctor out. The manager, runs this care home with the utmost respect for the residents, and their needs are put first. The environment is relaxed, comfortable and clean at all times.

She gets on well with the staff and finds them helpful and caring. Some go over and beyond to make her more comfortable, whilst others sit and chat and make her laugh.

We are more than happy with the level of care she is receiving and would not hesitate to recommend The Herons.

My relative moved to the Herons in spring 2025 with much reluctance. However, she loves it as she has company, and is no longer in mental decline. She is moving about more and has had no hospital admissions since moving here.

The Herons is a really lovely place for mum to be. The staff are all very attentive and mum is quite happy with her daily routines. If ever we have a question or query, the staff always try to sort it out as soon as possible.

My mum has been a resident at The Herons for just over 3 years. The care and support she has received from the whole team has been amazing. Mum recently passed away and the support they provided to me was outstanding. One of the team was with mum so that she was not alone when she passed away. I can not recommend them highly enough.

My aunt has been a resident in the Herons for the past two and a half years, she always looks clean and well cared for when i visit. She seems to get along with most of the carers and never complains. She enjoys her dinners apart from the fish pie lol, indeed she always says that the food is very good. Her general health has improved and she seems well , if there is an issue its been dealt with by a visit from the doctor. The room she is in is clean and tidy and has some of her possesions with her. All in all we as a family are happy with the care she receives, and hope it remains so. The staff are friendly and most are easy and helpful .

We are very pleased with the care and support that our Mum receives. She has been a resident for three and a half years. She enjoys the activities, particularly the crafts. The home provides her with plenty of people to talk to and she's happier living at The Herons than living on her own at home. The home provides a safe environment for her to live in. The medical care is good and she has always been seen by the doctor if she has needed to. The home provides the residents with a weekly hairdresser and other services are provided where necessary. We have peace of mind, knowing she is so well looked after by all of the team.

Looking to place their relative in care

My mum thrived in the Herons and by some miracle has now returned home to my dad. The Herons care and support from everyone made that happen.

My mum went to The Herons in July 2024. She did not want to go, it took a while for her to settle. She began taking part in activities and her smile returned. In Jan 2025 she became poorly and we knew it was the end of her life. She remained at The Herons and was cared for with great dignity and respect. We as family members were treated with such care. I cannot thank everyone enough. Excellent and highly recommended.

The staff were always helpful and friendly, and nothing was too much trouble. Mum was always treated with respect. She always looked well cared for. When she was ill she was always treated with dignity, as were her family. The home always had a nice atmosphere and staff and residents were always happy. Would recommend the home.

My mum was admitted to The Herons Care Home some 6 months ago with unspecified dementia. She was a very active woman but unfortunately the dementia was aggressive and she passed away peacefully in December. During the time being cared for The Herons staff were amazing when looking after my mum but also helping our family through this terrible experience. The care home is clean, friendly and very functional. We cannot praise everyone enough for the care, information and how much love and attention they gave to my mum. Thank you everyone.

Excellent facility. Staff are all outstanding in carrying out their duties.