MHA in Nottinghamshire | 1 Care Home

Review of
The Herons
from S G (Niece of Resident) published on 20 June 2025

Submitted via Website • Report

Overall Experience

My Aunty is cared for in the Herons
She is happy with the care given
All of her needs are met
The home is always clean
And as a family member I am well
Informed as to any changes in care
The staff are friendly and supportive
Always act in a professional manner
I would recommend the Herons

to anyone
Looking to place their relative in care

Reply from Loren Rosebery, Home Manager at The Herons

Thank you so much for taking the time to complete such a lovely review, it really means a lot to the entire team. We're so pleased that you're happy with the care our staff deliver and appreciate our brilliant domestic team. Your Aunty is such a wonderful lady and is a joy to care for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Jane H (Daughter of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

My mum became a long term resident in June 2024 following very serious illness which left her unable to return home to my dad as she had significant mobility issues. The staff have cared for my mum with kindness and encouraged her to do as much as possible for herself. It's very much a family environment

with many staff having worked there for a long time. Visitors can make use of a number of very homely spaces, including a kitchen/conservatory and a reading room. The home is spotlessly clean and residents laundry is always returned having been laundered with great care. There's an extensive activities calendar which caters for a wide range of interests. There's food is usually good, with the option to ask for more if you have a larger appetite.
My mum thrived in the Herons and by some miracle has now returned home to my dad. The Herons care and support from everyone made that happen.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you so much for your kind words. Your Mum really is exceptional with everything she has achieved. Although we're so pleased she's been able to go home, it's very bittersweet as we will genuinely miss not just Mum, but Dad and yourself too. We wish you all the very best and please know that we're here if ever you need any support in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Kathryn S (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum went to The Herons in July 2024. She did not want to go, it took a while for her to settle. She began taking part in activities and her smile returned. In Jan 2025 she became poorly and we knew it was the end of her life. She remained at The Herons and was cared for with great dignity and respect.

We as family members were treated with such care. I cannot thank everyone enough. Excellent and highly recommended.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you so much for your kind words. It was truly a privilege to care for your Mum during her time with us and to see her over time embracing the later stage of her life at The Herons. Our thoughts remain with you and your family. If there's anything you ever need or anything we can assist with in the future, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Patricia D (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff were always helpful and friendly, and nothing was too much trouble. Mum was always treated with respect. She always looked well cared for. When she was ill she was always treated with dignity, as were her family. The home always had a nice atmosphere and staff and residents were always happy.

Would recommend the home.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you so much for taking the time to leave a review and your kind words. Mum was a big part of our Heron's family, as were you and are both missed by us all. We really appreciate your positive comments and will feed this back to the team. Sending love to you and all your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from John G (Son of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Friendly staff who have been kind to my mum. Plenty of fun activities throughout the week. A high standard of care that makes my mother feel safe. I've always been kept up to date on how my mother is especially her health.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you for taking the time to complete a review and acknowledging the quality of care our incredible team deliver. It's a pleasure supporting your Mum and having you all as part of The Herons family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from M D (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum was admitted to The Herons Care Home some 6 months ago with unspecified dementia. She was a very active woman but unfortunately the dementia was aggressive and she passed away peacefully in December. During the time being cared for The Herons staff were amazing when looking after my mum but also

helping our family through this terrible experience. The care home is clean, friendly and very functional. We cannot praise everyone enough for the care, information and how much love and attention they gave to my mum. Thank you everyone.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you for your lovely review, your Mum was a very special lady who will be sadly missed by us all. We are so grateful that you chose The Herons, it was our pleasure to care for your Mum and welcome you all to The Herons family. Your Mum will always be in our thoughts and prayers, sending love to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from P P (Son of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent facility. Staff are all outstanding in carrying out their duties.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you for your lovely review. I'm so please you see what an incredible team we have at The Herons; your feedback is so important to us. Thank you to you, and your family for all your support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from V D (Son of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been at The Herons since February. I can't say enough good things about this place. The Herons has everything you could hope for, for a modern care home, yet retains a homely feel. Spotlessly clean and amazingly friendly and helpful staff. My dad is so well looked after here, it's been a

massive weight lifted off me. They work so hard here, but still make time for a chat. Keep up the great work, and thanks for looking after Dad.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you for this heart-warming review, our relaxed and homely feel is something we pride ourselves on at The Herons. Your Dad is such a lovely gentleman and he is an extremely popular resident here at The Herons, he makes us smile every single day and he is always there to provide us with a tale or two. We feel extremely lucky that you chose to make The Herons his home. We really appreciate you taking the time to write this review and I will ensure staff are made aware of your high praise of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Alison C (Daughter of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

Everyone at The Herons is amazing. Mum couldn't be in a better place. Mum's room is lovely, the common areas are great. The food is great, I've been able to have lunch and tea with Mum on a few occasions. I love the jam sponge!
I don't get to visit Mum very often so it's very reassuring to know she's

in safe hands.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you so much for your kind words, your mum is a wonderful lady, The Herons wouldn't be the same without her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Jane S (Daughter of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

Following a positive and highly praising recommendation of The Herons, I felt confident that the home and its staff would meet my father's changing needs. How blessed and relieved I feel that he has now become a permanent resident. A weight has been lifted from my shoulders knowing that he is safe,

happy, and well. When I visit I am pleased to see that my dad has company, is brighter, and stimulated by the varied planned activities. After living at the home for 2 months he is more settled than I had anticipated, always clean, smartly dressed, and certainly very well fed. Thank you to every member of the staff team who make The Herons such a happy place to be.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. I am so glad you feel confident with us. I will share your lovely review with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Sarah S (Daughter of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

My father's recent respite stay led to him becoming a permanent resident. He has settled well and formed friendships. I love the fact that I am able to visit at any time. The staff are always warm and welcoming. I follow social media posts which enable me to see the great variety of fun activities on

offer.
Events provide an opportunity to gather with others e.g. the summer fair and the upcoming scarecrow festival. My father is treated with respect and love and I trust those who have chosen to care for him.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. I am very pleased that you feel your father is treated with respect and love, and that you trust us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Robert P (Resident) assisted by family/friend published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

It seems as though I've been here forever. I think that my room is ideal. I suppose I'm lucky to have a ground floor room with an open outlook. I think the staff are very caring without being overpowering. The meals are of a good quality and sufficient in content to satisfy my appetite. The activities

have been chosen very sensibly to accord with people's ailments and limitations. The staff and other residents are of a friendly nature and this helped me settle very quickly into the environment provided.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. I am so glad you feel happy and settled here, we love having you. I am very pleased that you feel the staff team are warm, welcoming, and most importantly that you trust us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Judith I (Daughter of Resident) published on 4 May 2023

Submitted via Postal Card • Report

Overall Experience

We cannot thank The Herons enough for the excellent care that they provided for my mum, who lived at the home for nearly three years. The staff and residents become one big family, creating a positive and upbeat atmosphere. The end-of-life care my mum received in particular was more than we ever could

have hoped for; she was shown such love, dignity and affection. We would fully recommend The Herons to anyone who has a loved one in need of care.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you so much for this lovely review. It should be us thanking you, you and your family are special people. You gave The Herons so much of your time and helped to make every occasion special. The whole team miss your mum, you, and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Paul R (Son of Resident) published on 14 April 2023

Submitted via Website • Report

Overall Experience

I'm sorry it's taken a while to write this review; it's inexcusable because the care my mum received in the final months of her life was fantastic. From the manager through to every single staff member, caring for the residents is their absolute priority. I really can't praise The Herons enough. Most

importantly, it's a happy, caring place, and you feel that from the moment you go in the door. Thank you, thank you, thank you; I would recommend this home to anyone.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for taking the time to provide feedback. I will ensure that your kind words are passed on to the whole team. Your mum was a lovely lady, like mother like son.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from G C (Son of Resident) published on 21 March 2023

Submitted via Postal Card • Report

Overall Experience

Cannot speak too highly of the care my mum got in The Herons. Nothing was too much trouble for them and all the staff were very caring, conscientious and courteous.

Reply from Vicky Humphrey, Home Manager at The Herons

Your mum was a pleasure to care for, she was a kind and gentle lady. Thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from A S (Niece of Resident) published on 23 February 2023

Submitted via Postal Card • Report

Overall Experience

When my aunty passed away I found that all the staff at the Herons Care Home were so caring and considerate. Nothing was too much trouble and they were so helpful. Thank you.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your lovely review. Your aunty was always full of character and will be greatly missed here at The Herons, she touched the hearts of many people over the eight years she was here with us. Sending our love and support to your family at this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Paul S (Son of Resident) published on 20 December 2022

Submitted via Postal Card • Report

Overall Experience

My father was given excellent care by all staff. We could not have wished for anything better. The staff were caring and helpful and we were greeted always with a smiley face. The food was excellent.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. Your father was a lovely man and full of character. It was a pleasure and a privilege to care for him in his last few weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Ruth B (Daughter of Resident) published on 21 October 2022

Submitted via Postal Card • Report

Overall Experience

Mum was only a resident in The Herons Care Home for just over a month during which time all the staff involved with looking after her were kind and attentive. When she passed away the staff were equally kind to us as a family. We will always be grateful for making her last few weeks as comfortable as

possible and for the care and kindness they showed her. Thank you.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. Looking after your mum was a pleasure and a privilege.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Claudette H (Daughter of Resident) published on 11 October 2022

Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the care of the residents and the activities held to engage the residents mentally and physically. The volunteers have been particularly good with regard to the recent death of the Queen. The rooms are fabulous, meals are of a good standard and my father is always very

smart and clean looking.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. It is always a boost to morale to know that we are doing a good job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Herons
from Andrea H (Daughter of Resident) published on 19 August 2022

Submitted via Postal Card • Report

Overall Experience

Very nice friendly home, lovely staff. Mum always says the food is very nice.
I feel very reassured she is safe, happy and being looked after. 5 star!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by MHA in Nottinghamshire

MHA Locations in Nottinghamshire (1)

MHA Reviews in Nottinghamshire (40)

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

The Herons

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers