MHA in Bristol | 2 Care Homes

Review of
Horfield Lodge
from Paul C (Son of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

I am happy with my Fathers Care at Horfield Lodge where the majority of staff are professional, kind and caring.
Some are exceptional and go out of their way to create a homely environment.
However for £6000+ a month the FOOD provided should be of a much higher standard.
According to my Father it

is frequently undercooked/ overcooked/ bland and lacks fresh green vegetables.
Indeed I take him shopping twice a week to buy fresh food to supplement/ replace his meals. An excellent way to monitor standards would be for senior staff to eat the meals provided so they could experience the many problems.

Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your review and your positive comments regarding the staff at Horfield Lodge; I will pass these on to them.Your comments on the food provided are important to us and we welcome all feedback. The home aims to provide a choice of high standard, nutritious meals. Unfortunately, we have had recent staff changes in the kitchen, which has at times affected the quality of the food served. We have been working very hard to fill the vacancy, and I am pleased to report that we have recently, successfully appointed a new cook and chef manager. Whilst recruitment checks are underway, we have secured an exceptional chef to cover the role. I am aware that the food standards have already improved, and I offer my apologies that you have been dissatisfied with the food service. I am hopeful that this situation is now rectified, and improvements are already noticeable.

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Review of
Horfield Lodge
from Rosalind W (Sister of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

My sister and brother-in-law are at Horfield Lodhe and seem happy & settled.
My sister was concerned that her welcome pack was not available, and when I enquired said it was being updated. To my knowledge, she has still not got it.
I feel the garden on the rooftop does not get the same attention as

interior facilities. Such a shame.

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Review of
Hartcliffe Nursing Home
from Clarie C (Sister of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

From the moment you come in, you're welcomed and the team can't do enough for you. My sister is well looked after here, and that makes me happy.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your review and kind words. As a team we endeavour to provide a home from home for all residents that stay with us. It's the little things that are so important to people and that's what we aim to capture. I'm happy to see that your sister, and yourselves as her family are pleased with everything the home offers. I will be certain to share your review with the team.

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Review of
Hartcliffe Nursing Home
from Jane P (Sister of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

My sister is a resident, and since she has been here, the staff and management team can not do enough for her.
All the staff are very welcoming and always say hello, and always happy to help whenever needed. This place has a very relaxed and comfortable atmosphere and I feel very happy visiting here.
She

is enjoying the food, and so is her family, especially desserts, yummy. :)
Thank you for taking fantastic care of my sister.

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Review of
Hartcliffe Nursing Home
from M T (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

Excellent staff, all lovely, food is lovely. Mum doesn't do activities, but they look great.

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Review of
Hartcliffe Nursing Home
from S D (Granddaughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased so far, staff are so welcoming & friendly. Lovely place all round!

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Review of
Horfield Lodge
from N B (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

So far Horfield Lodge has been a pleasant place for my mother to live. She has been here four weeks and is adapting to the change very well. She particularly enjoys not having to cook her own meals, she says the catering is very good.
She also enjoys being able to move around the building and explore

the various activities.

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Review of
Horfield Lodge
from Lucy S (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

We have found a consistently high level of service and support for our Mum at Horfield Lodge, in the past year and a half of her residency. Her individual needs are recognised and met. Indeed, certain staff have gone above and beyond to settle and sustain her - for which we are hugely grateful.

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Review of
Horfield Lodge
from L C (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

My mother lived at Horfield Lodge for almost 5 years until her death in March 2025. She was very well looked after throughout her time there and found the staff kind and helpful. In her own words, 'It's nicer to be at home but, if you have to be cared for, Horfield Lodge is the best place you can be'.

The staff gave skilled nursing care in her last few weeks and were exceptionally supportive of family during this sad time. I can't praise them highly enough.

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Review of
Horfield Lodge
from M L (Wife of Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

My husband spent 2 weeks in respite care. All the staff welcomed him and were incredibly kind and attentive. A lovely, friendly and warm environment with committed staff. Thank you. He'd love to come back again in due course.

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Review of
Horfield Lodge
from J D (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report

Overall Experience

Mum and I had a lunchtime snack and hot drink in the coffee shop. The table was set ready for us with a 'reserved' sign and fresh flowers on the table - all very thoughtful. The member of staff was friendly, kind and attentive and made us feel very welcome. There were a couple of other residents and

family eating at the same time which created a social atmosphere. All in all, a very positive experience. Thank you.

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Review of
Horfield Lodge
from D S (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report

Overall Experience

The review relates to the coffee shop.
As a regular use of the coffee shop I would like to say what great service I receive. Always a big welcome for my mum The food is freshly cooked. Great toasties + paninis. Good selection. Very reasonably priced. Just to note the beginning of the week has more

selection with a smile.

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Review of
Horfield Lodge
from Chris H (Son of Resident) published on 4 March 2025 Submitted via Website • Report

Overall Experience

My mother moved in August 2018 and since this time has been looked after brilliantly by all the nursing and care staff. All the staff show a great deal of care, thought and love towards Mum, ensuring she is looked after with love and devotion. I know she is in a very safe, caring environment with very

capable and caring staff. The staff are friendly, approachable and very considerate. They are open and honest and keep me informed on Mum's health and well-being. I could not ask for a better place for mum to be looked after and cared for. Thank you to all at Horfield Lodge.

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Review of
Horfield Lodge
from J C (Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

In general terms the standard of care is satisfactory, though at times let down by the lack of communication exhibited by a large proportion of current staff. This is not helped by what seems to be a system relying on custom and practice, which by it's nature becomes diluted over time. There seems no

easy path to voice concerns over issues, such as the food, which arrives on one's plate, likely of reasonable quality to start with. It is often badly cooked, greens for instance, being cooked to extinction, Offering little to nourish any recipients.

Reply from Lesley Griffiths, General Manager at Horfield Lodge

Thank you for completing a review. I am sorry that you have some concerns. I will come and discuss these with you and ask the chef to offer support.

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Review of
Horfield Lodge
from C M (Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

Since my admission here a month ago (from hospital after a fall and with Parkinson's) I have been greatly impressed by the high quality of care here. All carers in whatever capacity here have been consistently friendly and helpful. There is a genuinely friendly, personal atmosphere. My room is well

furnished and consistently well maintained. I look forward to further development of the various activities when my wife joins me here later this week.

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Review of
Horfield Lodge
from P F (Resident) assisted by family/friend published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

My husband and I were made to feel welcome from the start. The rooms are comfortable and we've been able to add our own personal effects. The food is very good and we enjoy having choice. The staff are friendly and competent.

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Review of
Horfield Lodge
from Linda J (Niece of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

The staff are friendly. My Aunt seems happy.
I only rated the home four stars because we pay over £6k per month and I feel my Aunts belongings do not receive the respect they deserve. Clothes are washed, not ironed, then pushed into drawers and shelves. Not folded into designated drawers or hung nicely

as I feel they should be. I have found two skirts with the waist bands hanging off where they have obviously been yanked up instead of carefully elevated onto my Aunt.
I have mentioned this to staff and I understand care is a priority but the price being paid I feel respect for clients property should also be a concern.
The furniture in the bedroom is old and bashed, not homely, luckily my Aunt is in a wheel chair so I feel she will be maneuvered away from any rough areas.

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Review of
Horfield Lodge
from Jeff W (Son of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

I attend weekly to see my mother who has been a resident for 4 years, the staff are very friendly and always attentive to my mothers needs, any issues with her they contact me and inform me promptly. I cannot thank the staff for the care and compassion they show towards her, in sometimes difficult circumstances.

Mum is very happy there and that is what gives my sister and myself peace of mind that she is so well looked after and safe and secure, well done Horfield Lodge.

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Review of
Horfield Lodge
from D H (Son of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

My parents moved to Horfield Lodge a few months ago and it has breathed a new lease of life into them. They are visibly healthier and enjoying life rather than struggling at home.
The team and service is fantastic.

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Review of
Horfield Lodge
from E D (Husband of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

Over the past year we have been looked after extremely well by both medical, care and management staff. We have got to know our carers (a pleasingly consistent team) and they have accommodated our needs at every turn, listening to us and sharing advice.
The accommodation is good and kept meticulously

clean, so it does not suffer from the odours that can be experienced elsewhere. The downstairs cafe has been a convenient meeting place for family and events, plus having a hairdresser service and clothes labelling opportunity.
The adjoining Horfield common is a great asset, giving good views, opportunities for walks and a cafe to visit as well as a chance to see children (and dogs!) at play.
The communal activities are enjoyable and special "Fine food" events e.g. Christmas Day, are thoughtful and well organised.

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Care Homes Owned by MHA in Bristol

MHA Locations in Bristol (2)

MHA Reviews in Bristol (168)

Horfield Lodge

Horfield Lodge

Hartcliffe Nursing Home

Hartcliffe Nursing Home

Hartcliffe Nursing Home

Hartcliffe Nursing Home

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

Horfield Lodge

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