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Care Home Owned by MHA in Norfolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MHA in Norfolk

Only the locations & reviews in Norfolk for MHA are showing below.

View the details of all 76 locations (with 5573 reviews) owned by MHA

MHA Locations in Norfolk (1)

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1 Care Home owned by MHA in Norfolk
Cromwell House

Cecil Road, Norwich NR1 2QJ 

9.7 67 reviews
"Internet v. poor Music therapy only suitable for some. I have had a stroke and can only use left hand so cannot do many crafts. I enjoy…"   Read all 67 reviews
Location Type Care Home

Nestled in a quiet residential area of Norwich and just a short distance away from the city centre, MHA Cromwell House is a residential care home providing specialist care for 38 residents. The home was built in 1969 and thoughtfully expanded over the… Read more about Cromwell House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • 38 Rooms from £1,290 / week

MHA Reviews in Norfolk (67)

9.7

MHA has a Group Review Score of 9.7 (9.673) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.

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Review of

Cromwell House

from Andy S (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my numerous visits, I have found the staff to be friendly, attentive and courteous to the needs of my mother. The home has a good variety of activities planned each week and supports a program of church services. I get the impression that my mother is enjoying her time at Cromwell House.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to leave us a lovely review. I am pleased that your mother is enjoying the activities and services that are provide at Cromwell House. Our activities coordinator is fully dedicated to providing an excellent programme of events and we hope your mother continues to enjoy taking part.

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Review of

Cromwell House

from Kate W (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely, friendly care home where mum's needs are met with patience, compassion and respect. Staff are always helpful, with a smile on their faces.
Mum is treated with dignity at all times. She is happy and is starting to make friends. She enjoys the activities and the 'social scene'.
A lot of weight
is taken off my shoulders as I know she is safe and being well looked after.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for your lovely review and your kind words regarding our amazing team. We are really pleased that your mum is settling in well and that you can relax knowing that she is in good, safe hands.

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Review of

Cromwell House

from J R (Respite Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay here.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to leave us a review. I am so pleased that you have enjoyed your stay with us, it has been a pleasure getting to know you.

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Review of

Cromwell House

from Jane A (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Internet v. poor
Music therapy only suitable for some.
I have had a stroke and can only use left hand so cannot do many crafts. I enjoy painting and use of desk in conservatory. I love the garden and views.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for taking the time to leave us a review. I have passed on your concerns regarding the poor internet to our IT department and will keep you updated. I am glad that you are enjoying continuing your artwork, whilst enjoying the views of our lovely garden.

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Review of

Cromwell House

from R D (Sister of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone is always very pleasant when we visit. In this modern day and age, I don't think the rooms are very satisfactory, and they are not en suite as the web site says they are. There is only a shower in the extension rooms, not the majority of the rooms.
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Review of

Cromwell House

from T F (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mother was a resident at Cromwell House for the last year of her life. She settled into life at Cromwell very well and appreciated the kindness and patience of the staff. She enjoyed the activities and learned carpet bow Mum loved to chat with other people and always found someone to talk to if
she felt lonely. The staff were so helpful in meeting all her needs. Mum gradually deteriorated and the staff ensured she was always comfortable and pain-free. She died with great dignity and the staff were so attentive - they could not have had better care.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so very much for your lovely review. Your mother was a pleasure to care for over the last couple of years and is missed by us all. I will pass on your very kind words to the rest of the team.

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Review of

Cromwell House

from H S (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother stayed at Cromwell House for one-week of respite care. She was very happy with every aspect of her stay. We would recommend this care home, in particular for the caring attitude of the staff and the beautiful atmosphere and lovely garden.
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Review of

Cromwell House

from C H (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was a resident for 17 months and did not want to leave Cromwell House at the end of her life and go to a hospital or hospice. She was happy and felt secure and valued there. I visited at all hours, in the day and at occasions at night without notice, the welcome was warm and my Mother was
settled and truly engaged with the activities and the informal service. My Mother was of sound mind and would certainly have complained if anything was a miss!
The expertise and compassion shown, particularly by the night carers, at the end of her life were so important to us. She was treated with respect, even after death.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much. It has been a pleasure to have known your Mother over the past 17 months. I shall pass on your very kind words to the rest of the team.

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Review of

Cromwell House

from C P (Friend of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cromwell House is a friendly, caring home with a lot of dedicated staff. Residents feel part of a family and are able to participate in lots of activities if they wish. They appreciate the Christian services of worship.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you. I shall pass on your kind words to the team. We are lucky to have the dedicated team that you speak of.

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Review of

Cromwell House

from Helen H (Stepdaughter of Resident) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After sustaining a fall and fracturing her hip my 86 year old stepmum was transferred from hospital to Cromwell House. The care and support she received was fantastic. All the staff I met were friendly and kind and seemed genuinely interested in the residents. Nothing was too much trouble. Management
were awesome. Thank you so much.
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Review of

Cromwell House

from D S (Resident) assisted by family/friend published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy and well settled in the home and it is a friendly and happy place to be.
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Review of

Cromwell House

from J N (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Cromwell House for six weeks for recovery from surgery. She was extremely well looked after. Neither she, nor the family, have any complaints – indeed the opposite. The staff were very kind and patient. The few health problems which arose during her stay were dealt with very quickly.
She reports the food was delicious. The car park, community space and garden made visiting easy.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you for leaving such a positive review. I am so pleased that your mum chose Cromwell House to recuperate, and it was wonderful to see her get to go back home.

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Review of

Cromwell House

from Christopher S (Grandson of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always so happy and friendly. Always making me feel welcome and at home when visiting. I couldn't think of a better team I would want caring for my grandmother. Her room is always clean and tidy, she always has fluids by her side in case she gets thirsty and my grandad is always looked after
when he visits to care for her too. For this I am so grateful of everything the Cromwell House team do.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you so much for taking the time to leave such a lovely review. It has been a pleasure getting to know both of your grandparents and I’m so pleased that you feel welcome also when you visit.

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Review of

Cromwell House

from Christine C (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy living at Cromwell House and on Saturday, September 23rd she had a medical issue and an ambulance was called. The response and attitude of the care workers was excellent, very professional and caring.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you very much for your kind words, it’s wonderful to see your mum looking so well. I shall pass your lovely comments on to the team.

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Review of

Cromwell House

from R T (Brother of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been very well cared for. Various medical issues have been dealt with well. There are lots of activities and my brother's memory has improved. At home he had little social interaction, but now he takes part in activities and outings. Lovely to know he is safe and cared for. The staff
are so friendly and helpful.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.

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Review of

Cromwell House

from Julie C (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Cromwell House. My mother and my mother-in-law both receive wonderful care from the lovely, friendly care team and all the other staff members. My mother unfortunately is reliant solely on carers as she cannot manage independently and is virtually bed and
chair bound, but the staff make sure she is repositioned regularly and all her care needs are met with a happy smiling face! There are plenty of activities arranged during the week, which my mother-in-law enjoys immensely! Both mums love to have their hair and pamper sessions that are provided regularly! Meals are always varied and both mums enjoy what they receive! On behalf of our families, we thank you all!
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.

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Review of

Cromwell House

from Janice M (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now happily been a resident at Cromwell House for four years and commented many times on how lovely the staff are and how nice it is to live in such a friendly and comfortable place, especially overlooking the beautiful garden! She frequently enjoys the many lively social activities in the lounge,
as well as personal attention from the visiting hairdresser and manicurist. The care home has a warm and cosy atmosphere and all staff are particularly welcoming to visitors. The most essential aspect is naturally the excellent patience, friendliness and understanding shown to Mum by Cromwell House staff, especially in relation to dementia moments. They realise how important a listening ear and a smile are! It’s a pleasure to recommend Cromwell House Care Home.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.

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Review of

Cromwell House

from Alison D (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give Cromwell House ten stars I would! My nanny lived here years ago and now my mum is there. Everything you could wish for when you think about a care home is here. The home itself is bright, light, spotlessly clean and is a lovely calm but fun environment. My mum's room is lovely and cleaned
twice a week. My mum herself always looks well dressed, clean and tidy. The food is amazing. It is fresh, balanced, interesting and presented well. I always feel welcome when I call in, I can visit any time at all with no notice. There is always a member of staff to see with any questions. Now for the staff. I can't say enough about how absolutely amazing they all are, they treat my mum like she is part of a big family and show her great respect, always smiling and making her laugh. Kindness runs through their bones. I feel completely and utterly confident and comforted with the care they give my mum. If you're looking for a home for a loved one, please visit Cromwell House.
Reply from Jennifer Howes, Home Manager at Cromwell House

Thank you all so much for taking the time to review our care home. I am so pleased you are all happy with the care your loved one receives at Cromwell House, it’s our pleasure. I shall pass on your kind words to the whole amazing team.

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Review of

Cromwell House

from A V (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cromwell House has a very homely, family atmosphere where the staff go out of their way to assist residents and consider their personal preferences.
There is a wide selection of activities for the residents to join in when they wish to. The garden and outdoor space give special delight to my mother.
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Review of

Cromwell House

from R H (Brother of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister seems generally happy in your establishment and enjoys a lot of the activities and particularly the services.
Any concerns come from national rather than local issues i.e. agency staff not performing well or the NHS not providing sufficient and timely support.
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Awards / Recognitions (8)

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