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Care Homes Owned by MHA in Hertfordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by MHA in Hertfordshire

Only the locations & reviews in Hertfordshire for MHA are showing below.

View the details of all 72 locations (with 5617 reviews) owned by MHA

MHA Locations in Hertfordshire (2)

 - Browse 2 Care Homes owned by MHA in Hertfordshire
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Elmside
Elmside Walk, Hitchin SG5 1HB 
9.8 72 reviews
Elmside, Hitchin, Hertfordshire
"Very very good home. The carers are respectful, kind, gentle and patient with the residents. the activities ladies are marvellous always…"   Read all 72 reviews
  • from £1,457 / week
  • 69 Rooms
Location Type Care Home

Located in the picturesque town of Hitchin near Stevenage and just a short stroll from the town’s lively centre, MHA Elmside provides residential and dementia care for 69 residents. The home is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Trembaths
Talbot Way, Letchworth Garden City SG6 1UA 
9.6 63 reviews
Trembaths, Letchworth Garden City, Hertfordshire
"Top class service given daily as I'm there daily too. Nothing is too much trouble. All staff are friendly, Trembaths professional run,…"   Read all 63 reviews
  • from £1,384 / week
  • 51 Rooms
Location Type Care Home

Located in Letchworth, MHA Trembaths holds a special place as the first nursing home opened by MHA in 1989, setting a trend as the first care home in the UK’s first garden city. The home provide ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

MHA Reviews in Hertfordshire (135)

9.7

MHA has a Group Review Score of 9.7 (9.656) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.

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Review of

Trembaths

from Mark B (Son of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our experience with this home has been extremely poor. One star feels generous given the number of issues we have had to raise and the formal complaints we have had to submit. Across multiple areas of my mum's care, we saw repeated failures in communication, basic care and record keeping. The provider
has even admitted by email they "cannot guarantee the accuracy of every entry made" in their own records, which raises serious concerns about safety and oversight.
We also found contradictions between what staff told us and what was written in care plans, especially around nutrition, capacity and daily care. These inconsistencies made it impossible to trust that my mum's needs were being properly understood or met. On several occasions, we discovered serious issues ourselves rather than being informed.
Families rely on care homes to provide safe, consistent, transparent care. That has not been our experience. My advice: Look elsewhere.
Reply from Mandy Carey, Area Manager at TrembathsWe are sorry you feel this way about the care your loved one received as it is a different experience to other reviewers.
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Review of

Trembaths

from Ken F (Husband of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top class service given daily as I'm there daily too. Nothing is too much trouble. All staff are friendly, Trembaths professional run, 10/10. Well recommended by all of the family.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for those lovely comments. This means a lot to our team and such positive feedback will help up support our residents better in living later life well.
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Review of

Trembaths

from Patricia S (Wife of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband John had a short but most enjoyable stay at this lovely care home. The staff and management were very friendly and caring. He was involved in all the entertainment. The food was excellent.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for this lovely review, which will be passed on to our team members.
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Review of

Trembaths

from Elizabeth K (Friend of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my friend from time to time when possible. I feel that she is well looked after and the care is good. She wonders a lot, but is observed and with care and dignity.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for this lovely review, which will be shared with the rest of the team.
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Review of

Trembaths

from Margaret J (Friend of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I write as a visitor. Although my Husband spent 2 years in this same care home, he had dementia and was always treated with respect. I cannot speak too highly of it. Recently my friend was admitted as she is elderly and unable to cope at home. I am pleased to say that she is very pleased with the care
she receives and she does look so much better in herself.
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Review of

Trembaths

from Zena N (Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into Trembaths Care Home three weeks ago. I am ninty one and recovering from a hospital stay and time in my own home. I only had use of my right side. Due to the first class care I have received I have slowly recovered use of my left side and I am slowly learning to walk again. I can only say
I am happier then at any other time since my illness. This care home is first class people who work here are skilled and kind, my every wish is granted. I've been helped in every way possible, my dads are filled with activities I enjoy especially the music. All my medical needs are taken care of and my visitors welcomed, I cannot speak to highly of this wonderful resource.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for this lovely review. I will ensure this is cascaded to all team members. It is invigorating to receive such lovely comments and on behalf of the home we thank you.
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Review of

Trembaths

from Marian Y (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Trembaths for nearly two years since being discharged from hospital in need of nursing care and 24-hour oxygen. The care she has received at Trembaths has been exceptional, and her underlying medical conditions have been, and are being, managed to an exceptional standard. She joins
in with all activities, despite being in a wheelchair and on oxygen. She also enjoys the company of the other residents, the care staff and volunteers. Trembaths is a top-class nursing home which I would recommend to any prospective resident.
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Review of

Trembaths

from J S (Wife of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Trembaths for 2 years. The staff are excellent, very caring towards the residents and supportive to their families. My husband was admitted to the hospital in December and after a 4 week stay returned to Trembaths, where staff have done an amazing job returning him
back to his old self.
Reply from Renaud Sockalingum, Home Manager at TrembathsWe appreciate your lovely comments, which will be shared with all our team members.
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Review of

Trembaths

from S W (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, communication, always helpful.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for this wonderful review. This will be gratefully passed on to all our Trembaths team members. We all appreciate your dad's regular visits and we are so happy that he also feel part of our family here.
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Review of

Trembaths

from R G (Sister of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well when I heard how much the monthly fee was I was stunned. However, having visited Trembath on two occasions, I think it is money well spent. The food is good, tasty and well cooked and smells delicious. All the staff that we saw were polite, cheerful and absolutely care for their clients. The care
home manager is brilliant, very easy to chat to, he took us on a trip round the home, including the dementia suit. It is so well set out. Very peaceful. Nicely dedocrated and the clients are obviously settled.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for such a lovely review. We are truly grateful and rest assured that this will be shared with all our team members; this will make their day.
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Review of

Trembaths

from L H (Wife of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Trembaths is an excellent care home, the staff are extremely kind to both family and those in their care. I am pleased to say the food has improved very much although it could still do with more improving. Activities are limited and could be looked to see if different things could be included. Management
is excellent and always ready to help family.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for taking time to complete this review. This will be shared with all members of our team who work so hard to enable our residents to live later life well. I will also review your comments regarding the food and activities.
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Review of

Trembaths

from Thomas C (Husband of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home daily. I am very happy with the care. The management of this home is exceptional.
Reply from Renaud Sockalingum, Home Manager at TrembathsWe value your lovely feedback and reassure you that this will be shared with all our team members. We are privileged to care for your wife and support such a lovely family.
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Review of

Elmside

from V R (Sister of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very very good home. The carers are respectful, kind, gentle and patient with the residents. the activities ladies are marvellous always cheerful and innovative. The Chaplain is excellent.
Reply from Grainne Wokes, Home Manager at ElmsideThank you for your feedback. We value all feedback and would welcome the opportunity to get further feedback on your concerns around food and drink. We have commenced meetings with our residents and their families to discuss food and look at ways we can make improvements to meet the wishes of everyone in the service. We have also acted on feedback regarding the chips and have ordered a deep fryer to address this.
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Review of

Trembaths

from Margaret W (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since I went to Trembaths I have been treated as part of a loving family, although it is my husband who is the resident. My husbands care & comfort have been exceptional in every way. The kindness of all , including cleaners as well as carers has been lovely, both to him & all our family. I thank
god he is where he is & although I miss him, I no longer worry about him. Thank you to everyone.
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Review of

Trembaths

from Richard J (Son of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team went out of their way to support me in arranging my mother's birthday, enabling a group of relatives to visit together and celebrate the day. Very grateful to the manager and staff team.
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Review of

Trembaths

from Brigit C (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such friendly staff care for my very elderly, almost blind mother with love, respect and care. They seem to have her interests at heart and give her personal help. She has settled in well and she appreciates their help.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for your lovely feedback which is very much appreciated. This will be shared with all our team members.
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Review of

Trembaths

from Vicky C (Daughter of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy that our dad is in Trembaths. He is so well looked after and cared for. He has had fewer issues and infections since having their 24-hour care. The staff are, without exception, friendly, kind, caring and respectful, to both him and other members of our family. The manager has gone above
and beyond, with support and advice on dealing with various agencies. We can't thank them enough.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for your lovely feedback which is very much appreciated. This will be shared with all our team members. We are so happy looking after your dad and seeing you all as a family unit makes our job so much easier.
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Review of

Elmside

from G D (Brother of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was admitted to Elmside Residential Home from hospital in Hamstead London. He fell in his bedroom and was taken to hospital where he died, having broken his leg, together with other complications. Sadly he only had a very short time at Elmside from admission to death but the family could
clearly see Elmside was excellent.
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Review of

Elmside

from Stuart R (Power of Attorney of Resident) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I viewed six homes in the area for a wonderful lady with dementia who was my neighbour. The two ladies are truly exceptional managers, complemented by the office and grounds staff. The homes I saw with the exception of Elmside struggled to achieve a welcoming, kind atmosphere. They had less light, their
gardens were not beautiful, they didn't always smell fresh and the staff felt as if they were struggling, dispirited or were watching the clock for the end of shift. Staff at Elmside are mostly young, clearly carefully chosen, caring. I would wish for Elmside's care if things change.
Reply from Grainne Wokes, Home Manager at ElmsideThank you for your kind review and positive reflection on our service. I am very pleased that you are happy with your experience of Elmside. If there is anything that you would like to discuss or feel you can feedback to us then please do not hesitate to contact me or a member of my team.
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Review of

Trembaths

from C W (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother is 99 and moved to Trembaths in mid-December 2024. She was in a state of shock after a flood in her flat in October and made an emergency move to live with two daughters one after another. She is now settling down and gaining her confidence back under the care and help she is now getting.
Reply from Renaud Sockalingum, Home Manager at TrembathsThank you for those lovely comments and sharing your experience with us. We are thrilled and appreciate you taking the time to leave us an excellent review. This will be shared with all team members.
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Awards / Recognitions (9)

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