Care Homes Owned by MHA in Conwy

This home is a credit to he management! Thank you.

Only complaint is a leaking roof!

Dad has been a resident at Coed Craig for over two years & has settled in, although this took some time. Dad can appear more able than he is but the staff have got to know him & they try everything to encourage him to engage in activities, maintain his personal hygiene etc. Having a general chat is still his favourite thing to do & even when the staff are run off their feet, they will try to take time to stop & talk with him. Dad has had a number of falls over the last year. We have worked with the home to ensure everything possible is in place to mitigate further falls whilst understanding that it isn't possible to prevent every fall that might happen. We appreciate the opportunity to talk with staff at any time. Updates are always available when we visit. All the staff are kind and supportive. The Manager's office door is always open when she is not in a meeting. There are regular Resident and Relatives meetings (held separately) to listen to and involve people in decisions.

Our mother has been living at Coed Craig for around 12 months now, and we have nothing but good things to say about our experience here. The environment is so homely and clean. The food/menu choice is tailored for the individual and of very high quality/standard. Activities are arranged to suit the residents, and there is always something going on. Finally, Coed Craig's amazing staff/caregivers/admin/housekeeping/chaplain are all so kind, friendly, and approachable. We can't thank you enough.

Coed Craig is a lovely care home where all the residents are well looked after and treated with the utmost respect and dignity. The caregivers are wonderful—so patient, loving, and kind. The home organises a variety of activities, including Music Therapy and armchair exercises, to help stimulate the residents mentally and physically. I have peace of mind knowing that my mum is safe.

As a family, we all feel that her best interests are always considered.

Mum is a long term resident at Coed Craig, and there have been a couple of issues in the past, but these have been promptly and adequately investigated, and measures for her safety put in place. Staff have come and gone over the years, but mostly have been very good and caring with Mum. My brother and I have been happy with our decision to have Mum here

My brother and I visit the home regularly and we have a good relationship with the staff and are able to have a two way conversation if there are issues to be raised or addressed.

The care and attention received is very good and staff take time to interact and chat with him.

Coed Craig has a welcoming friendly atmosphere with lots of activities. However, it's difficult to be included in these when you have severe dementia and are non-mobile. The staff do their best to support everyone but it's difficult for them as they are often fully stretched dealing with residents who need two-handed care. This leaves others alone at times.

The activities the home arrange are varied and fun for the residents and they have a minibus which is used for trips out.

The staff take good care of my mother and activities are available to keep her occupied. The food is ok and the staff will accommodate me bringing an occasional curry in for her to eat as a treat to remind her of times gone by. The staff make sure she has eaten sufficiently and will give her the chocolates we bring in as she doesn't always remember they are in her drawer. All health aspects are monitored and her needs are met.

We are always welcomed into the home. Suitable Covid precautions are taken and acted upon, either to admit us or if we have no test evidence, turned away. Care is good. GPs and hospital appointments are made and an escort is provided. Prescribed medicines are given. Food and entertainment offered to residents offer variety and interest. Requests for beard trimming and other hygiene tasks are great. The clothing and environment are clean generally.

Coed Craig is ''home'' for my father and the staff are his ''family'' too, so I would like to say a huge thank you to those that care for him.

The home has been extremely accommodating with assistance for my father to attend my mother's funeral and individual visiting of her in a different care home.

Coed Craig have been exceptional since Mum had to be moved after care at home became impossible. They have kept us informed at every stage of the induction process and guided us through the difficulties posed by COVID-19. In the following 6 months, mum has settled into her new home and the improvement is noticeable, both physically and in her level of happiness. The home is always on hand to answer questions we have and their professionalism means we can relax in the knowledge that mum is being cared for in the best place.

My mother went to live in Coed Craig in September last year in the pandemic, such a difficult time for us all as family. The help, care and kindness by the staff and chaplain at Coed Craig has been wonderful. Skype calls and FaceTime has helped us to keep in contact with our scattered family. Can't comment on some things below because I have had limited access to the home due to the pandemic.

My mum has been a resident at Coed Craig since September 2020 and she did take a few months to settle in. However, we cannot speak highly enough of the care and attention she has received from all the staff, especially during these very difficult times. In particular, and following the introduction of the family newsletter - Famileo, where all our family and friends can post photos and messages to mum, we have noticed how she now has something to look forward to each week. Well done to the events coordinator for her unique ideas to keep all residents active and busy, such as the Italian week, the pub afternoon, Chinese New Year and very recently, Valentines Day.

My Father was a resident at Coed Craig for only 6 months before he passed away in June 2020. The care he received was of a high standard. All the staff were extremely friendly and helpful. Dad was treated with dignity and was happy at Coed Craig. He passed away peacefully and even the undertaker commented to me how respectful the staff had been with Dad. Completely trustworthy and a credit to the MHA Carehomes organisation.

Very well run home where residents are treated with dignity and compassion. Food, atmosphere, and staff seem genuinely happy which translates to how they deal with residents. Quite a few staff have been there years which is always a good sign. Resident Chaplin on duty three days per week and services on a Wednesday morning and Sunday afternoon which are well attended.