MHA in Conwy | 1 Care Home

Review of
Coed Craig
from Rhiannon R (Daughter of Resident) published on 31 July 2025

Submitted via Postal Card • Report

Overall Experience

Our mother has been living at Coed Craig for around 12 months now, and we have nothing but good things to say about our experience here. The environment is so homely and clean. The food/menu choice is tailored for the individual and of very high quality/standard. Activities are arranged to suit the

residents, and there is always something going on. Finally, Coed Craig's amazing staff/caregivers/admin/housekeeping/chaplain are all so kind, friendly, and approachable. We can't thank you enough.

Reply from Karen Stanley, Home Manager at Coed Craig

I will relay your review to the team. They work for our residents not for praise, but it is always welcomed when we have some. Thank you.

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Review of
Coed Craig
from Susan L (Daughter of Resident) published on 31 July 2025

Submitted via Postal Card • Report

Overall Experience

Coed Craig is a lovely care home where all the residents are well looked after and treated with the utmost respect and dignity. The caregivers are wonderful—so patient, loving, and kind. The home organises a variety of activities, including Music Therapy and armchair exercises, to help stimulate the

residents mentally and physically. I have peace of mind knowing that my mum is safe.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your kind words. Our staff work tirelessly to ensure our residents have the best time they can.

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Review of
Coed Craig
from C H (Daughter of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

Mum receives good personalised care at Coed Craig. All the staff are very caring & are well trained in caring for my elderly Mum with Alzheimer's.
The food is good quality, delicious & varied and the bedrooms & communal areas are spotlessly clean and well maintained.
There are activities planned

every day, and my mum particularly enjoys music therapy.
As a family, we all feel that her best interests are always considered.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for all your positive comments. It is lovely to hear that our staff team are doing a great job in caring for your relative.

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Review of
Coed Craig
from S R (Daughter of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

Mum is a long term resident at Coed Craig, and there have been a couple of issues in the past, but these have been promptly and adequately investigated, and measures for her safety put in place. Staff have come and gone over the years, but mostly have been very good and caring with Mum. My brother and

I have been happy with our decision to have Mum here

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for the feedback. We always try to resolve issues as quickly as possible.

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Review of
Coed Craig
from Wyn T (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident of Coed Craig for 18 months and has settled in well given she had lived independently until her admission.
The care she receives is excellent and she has a good rapport with all staff who seem to enjoy talking to her and having a laugh when appropriate. Her room is always

clean and tidy thanks to the staff, and her clothes are laundered regularly and I believe my mother gets support to pick appropriate clothing.
The choice of food is good and my mother has maintained her weight so she must be enjoying the food as well.
My brother and I visit the home regularly and we have a good relationship with the staff and are able to have a two way conversation if there are issues to be raised or addressed.

Reply from Karen Stanley, Home Manager at Coed Craig

I am pleased that your mother has settled well at Coed Craig. As a team we try to ensure all our residents feel at home and that they and their families can speak openly and honestly about the care they receive.

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Review of
Coed Craig
from D M (Daughter-in-law of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law receives excellent care at Coed Craig. All the staff are very helpful and pleasant, approachable and friendly. Since my father-in-law has been at Coed Craig, he has totally immersed himself in the activities arranged and he is now mixing more with other residents.
The care and attention

received is very good and staff take time to interact and chat with him.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your positive feedback for the care your father-in-law is receiving. Staff endeavour to make everyone's life, while living at Coed Craig, the best it can be and I am so pleased he feels settled enough to join in activities when he chooses.

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Review of
Coed Craig
from Christine H (Wife of Resident) published on 2 February 2024

Submitted via Postal Card • Report

Overall Experience

Coed Craig has a welcoming friendly atmosphere with lots of activities. However, it's difficult to be included in these when you have severe dementia and are non-mobile. The staff do their best to support everyone but it's difficult for them as they are often fully stretched dealing with residents who

need two-handed care. This leaves others alone at times.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for review, we have a new activities co-ordinator in place, and they are looking into a variety of different activities to accommodate residents with severe dementia. If you have any suggestions, please do not hesitate to contact us.

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Review of
Coed Craig
from Andrea S (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

My mother has been in Coed Craig now for 2 years she has settled down very well and is looked after very well. The room has an en-suite which was replaced last year so is nice and modern and is a fair size with a lovely view of the garden and the sea in the distance.
The home is bright and light and

tastefully decorated.
There is a large garden with a very large fish pond for the residents to sit out in.
The food at the home is well cooked and looks appetising and my mum has gained weight while living here.
The activities the home arrange are varied and fun for the residents and they have a minibus which is used for trips out.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your feedback. I am pleased you feel your mother has settled in and is well looked after. The staff strive to ensure residents have the best experience while living at Coed Craig.

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Review of
Coed Craig
from P K (Son of Resident) published on 9 June 2023

Submitted via Postal Card • Report

Overall Experience

The staff take good care of my mother and activities are available to keep her occupied. The food is ok and the staff will accommodate me bringing an occasional curry in for her to eat as a treat to remind her of times gone by. The staff make sure she has eaten sufficiently and will give her the chocolates

we bring in as she doesn't always remember they are in her drawer. All health aspects are monitored and her needs are met.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely comments about our home and staff. They work hard to ensure that all residents live life to the full and have an enjoyable time while living at Coed Craig.

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Review of
Coed Craig
from Barbara M (Daughter-in-law of Resident) published on 18 August 2022

Submitted via Postal Card • Report

Overall Experience

We are always welcomed into the home. Suitable Covid precautions are taken and acted upon, either to admit us or if we have no test evidence, turned away. Care is good. GPs and hospital appointments are made and an escort is provided. Prescribed medicines are given. Food and entertainment offered to

residents offer variety and interest. Requests for beard trimming and other hygiene tasks are great. The clothing and environment are clean generally.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your kind words, we are happy you always feel welcome in the home and appreciate your understanding of Covid regulations. Your words will be passed on to all staff members, as they are proud of the home and the care they provide.

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Review of
Coed Craig
from J J (Daughter of Resident) published on 18 August 2022

Submitted via Website • Report

Overall Experience

My father has been a resident at Coed Craig since September 2018 and I cannot fault the kindness and care given by the staff; he was seriously unwell in March 2022 and the love and attention to his needs by the staff were exemplary.
As my father is in the later stages of dementia he cannot/does not

want to participate in all the activities, but he does like the magazine; he loves any music that is laid on and can be seen tapping his hands or feet. He also enjoys the religious aspect of the home, as this was a huge part of his childhood.
Zoom calls, although frequent, during Covid times, were difficult and certainly virtual visiting is not the same for the resident or family (in my opinion).
His room is clean and tidy, the food seems plentiful; the family are always welcome to visit and the manager will discuss any issue.
Coed Craig is ''home'' for my father and the staff are his ''family'' too, so I would like to say a huge thank you to those that care for him.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your kind words, the staff support your father in a variety of ways and we thank you for that recognition. Your words will be passed on to all staff members, as they are proud of the home and the care they provide.

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Review of
Coed Craig
from Malcolm C (Son of Resident) published on 30 May 2022

Submitted via Postal Card • Report

Overall Experience

All the staff are polite and friendly, there are always activities taking place which I feel it is very important to keep minds active and physical well-being.
The home has been extremely accommodating with assistance for my father to attend my mother's funeral and individual visiting of her in a different

care home.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your review. It was a pleasure to facilitate your father's visits to see his wife and sorry that it was not for very long. Activities play a huge part in our residents' lives and they really look forward to them.

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Review of
Coed Craig
from Paul W (Son of Resident) published on 13 May 2021

Submitted via Postal Card • Report

Overall Experience

Coed Craig have been exceptional since Mum had to be moved after care at home became impossible. They have kept us informed at every stage of the induction process and guided us through the difficulties posed by COVID-19. In the following 6 months, mum has settled into her new home and the improvement

is noticeable, both physically and in her level of happiness. The home is always on hand to answer questions we have and their professionalism means we can relax in the knowledge that mum is being cared for in the best place.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your kind words. The staff in Coed Craig try to make this a home from home for our residents. Hopefully with things opening up again we may soon be back to having visitors back more informally.

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Review of
Coed Craig
from D G (Daughter of Resident) published on 13 May 2021

Submitted via Postal Card • Report

Overall Experience

My mother went to live in Coed Craig in September last year in the pandemic, such a difficult time for us all as family. The help, care and kindness by the staff and chaplain at Coed Craig has been wonderful. Skype calls and FaceTime has helped us to keep in contact with our scattered family. Can't

comment on some things below because I have had limited access to the home due to the pandemic.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely review. I understand how hard it must be for families not being able to see their loved ones but even more so for those who have come in during Covid. Hopefully, restrictions will continue to be lifted and we can welcome people back more freely.

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Review of
Coed Craig
from John C (Son of Resident) published on 26 February 2021

Submitted via Website • Report

Overall Experience

My mum has been a resident at Coed Craig since September 2020 and she did take a few months to settle in. However, we cannot speak highly enough of the care and attention she has received from all the staff, especially during these very difficult times. In particular, and following the introduction

of the family newsletter - Famileo, where all our family and friends can post photos and messages to mum, we have noticed how she now has something to look forward to each week. Well done to the events coordinator for her unique ideas to keep all residents active and busy, such as the Italian week, the pub afternoon, Chinese New Year and very recently, Valentines Day.

Reply from Karen Stanley, Home Manager at Coed Craig

Many thanks for your kind words, it makes a huge difference to know we are doing a good job when looking after loved ones especially during the current situation. Hopefully we will get back to some kind of normal soon.

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Review of
Coed Craig
from Robin S (Son of Resident) published on 1 September 2020

Submitted via Website • Report

Overall Experience

My Father was a resident at Coed Craig for only 6 months before he passed away in June 2020. The care he received was of a high standard. All the staff were extremely friendly and helpful. Dad was treated with dignity and was happy at Coed Craig. He passed away peacefully and even the undertaker commented

to me how respectful the staff had been with Dad. Completely trustworthy and a credit to the MHA Carehomes organisation.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely review. Our staff always try to go the extra mile with all our residents. As soon as they come in they become part of our family and as such are treated with the same dignity and compassion we would give to our own families.

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Review of
Coed Craig
from J V (Husband of Resident) published on 27 March 2020

Submitted via Postal Card • Report

Overall Experience

Very well run home where residents are treated with dignity and compassion. Food, atmosphere, and staff seem genuinely happy which translates to how they deal with residents. Quite a few staff have been there years which is always a good sign. Resident Chaplin on duty three days per week and services

on a Wednesday morning and Sunday afternoon which are well attended.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely kind words. We have a caring, hardworking team of staff and I know they will appreciate your comments.

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Review of
Coed Craig
from L M (Daughter of Resident) published on 27 March 2020

Submitted via Postal Card • Report

Overall Experience

Excellent care and safeguarding in a relaxed, friendly environment.

Reply from Karen Stanley, Home Manager at Coed Craig

The team work to ensure that our residents are treated like family. Dignity and respect are high on our list of priorities. We don’t expect compliments as it is our job but it is lovely when we get positive feedback. Thank you.

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Review of
Coed Craig
from Jane H (Next of Kin) published on 17 September 2019

Submitted via Postal Card • Report

Overall Experience

Communication needs to be improved. Manager and deputy manager need to be far more visible. Shortage of staff is apparent and the turnover of staff is an issue that needs to be addressed. I was informed that no senior carer was on duty overnight (15/8/19). Is this acceptable? The newly appointed activities

organiser is to be congratulated on embarking on a much-improved programme. The chaplain is missed.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your comments. I am glad that you want to congratulate our Activities Co-ordinator on a much-improved programme. I would be very happy to discuss any concerns you have. I operate an 'open door' policy within the home and am available to residents, families, friends and staff members at any time. Please do come and see me when you next visit.

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Review of
Coed Craig
from Sandra R (Niece of Resident) published on 25 February 2019

Submitted via Postal Card • Report

Overall Experience

My aunt recently passed away at Coed Craig. It was the best thing being transferred back there rather than a community hospital. The staff were absolutely brilliant. She received first class care, 24 hours a day. They went above and beyond their call of duty. Nothing was too much trouble for them. They

genuinely loved and cared for her as if she was a member of their family.

Reply from Karen Stanley, Home Manager at Coed Craig

Thank you for your lovely review. Our staff are an exceptional team and look after all our residents with dignity and compassion.

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