Care Homes Owned by MHA in Derbyshire

Thank you for all your hardwork.

I went to the relatives' meeting this week, and the manager took us around the home to see all the new decorations. It's beautiful and a lot of thought has gone into it. The carers and volunteers are wonderful and so caring, nothing is too much. There are activities arranged every day, and inclusive of all. I'm so pleased I found this home for my husband.

I have been a volunteer for nearly a year now. The residents receive the best care possible and the carers go above and beyond and meet all of the residents needs. The residents are treated with dignity and respect.The home its self is always kept tidy and clean and it's home like in the lounges so that residents can relax. There are many activities/entertainment that all residents can participate in so no one is ever left out. The management and domestics are an amazing team and get involved with the residents. The facilities are a good value for money there are taster days that happen so residents get to try different foods and also coffee and cake in the coffee shop and lounges that they can have anytime. No resident is left hungry or without a drink, they are very well looked after. Families also get the support they need when visiting loved ones and get dealt with respectfully. All of the staff are amazing and this home and team are both certainly great.

I am so proud of the way that the carers and staff have coped during all the work being carried out at Maple Leaf, decorating and new flooring, and a general upgrading of the public areas at the home. There has been a lot of disruption, and each wing in turn has been 'evacuated' while the decorators and then the carpet fitters were carrying out that work. There is still work to do, but we are all looking forward to seeing the final result. Well done to you all.

2. One carer Mum said was rough and caused bruising. I could establish the name of this person but said she had not been seen since the incident by that person. Otherwise really happy. Cake and card on birthday was a nice touch. I feel she is in good hands.

What could have been a very traumatic experience has been made so much easier because of the care from Moorland House.

When I moved my cousin to Moorland House over 2 years ago her first comment opening the door was "it's lovely and warm". She'd been very attached to her house for 50 years but couldn't cope even with 3 carer visits a day.

It is most important now that she regards Moorland House as her true home. The rooms are excellent including high ceilings. The home is in a beautiful area and she is fortunate to have a fine view. There is a spacious garden too.

She needed a high level of care initially but as she adjusted and her health improved she has moved through medium to a low assessment which has helped with the fees. She'd become very confused running her own home and her mental health has improved in Moorland House. She feels very well looked after and is happy and articulate.

The home is well organised and the care staff (day and night) very responsive. Recent redecoration and improvements show management really listen to the residents and help to maintain overall quality.

My mum's room is very nice, however I do feel the home has a number of maintenance issues which need addressing i.e. the heating. My mum is cold in the mornings and has a portable heater to rectify this however she cannot see to put this on and is reliant on staff to do this for her. The majority of staff are brilliant. However, I do think communication and processes could be improved such as ordering medication and passing on messages and actioning these. There are long waits for medication which you could buy over the counter, I don't know why this happens. The food has improved since this was discussed at the relative's meeting however the quality isn't consistent. This review may seem negative however the home is warm and welcoming and the staff are lovely. Sometimes it's the small things that make a big difference.

Mum is in a safe environment. We know that she is being looked after and cared for. We don't have to worry about her having a fall at home. There are many activities for her to get involved in. The home is in a lovely setting too

Mum has been resident in Moorland House now for over four years. She has been looked after really well by the management and staff, who treat her with a lot of dignity in a friendly, caring atmosphere. It's reassuring to know that Mum is checked on and has her needs met day and night. She is very content and feels really at home, especially in her room which is clean and bright with a great view. For visiting relatives and residents alike, it's like an extended family. We all enjoy the extra efforts the staff make at different times of the year to offer outdoor and indoor special events. Staff are also attentive to requests or comments that are made by relatives. Many thanks.

Mum has been a long term resident (10 years) at Moorland house. Following some years of poor management and declining standards at the home the situation is now rapidly changing under the refreshing efforts of an excellent new manager (and team). I'm sure there are still improvements to be made but already the change is dramatic and the home feels like a supporting caring environment again where the physical standards of the home and the staff engagement are now returning to the high standards that the residents deserve. Moorland House feels like a good place for mum to live and we have confidence that her physical, mental and spiritual needs are being very well looked after. We are greatly relieved to see the renewed energy and focus in the house from the management team and have great confidence that over the next few years Moorland House will be an excellent care home.

We were faced with having to find a Care Home for mother at pretty short notice and relying on reading reviews and recommendations from relations of relations who had been Resident at Moorlands, we arranged a visit. The visit was extremely informative and the pleasant atmosphere in the Home soon became apparent. Mother has settled very well, there were a few minor teething problems, but all our queries etc were soon dealt with promptly and professionally. My mother choses not to participate in activities, which is a crying shame because they all look engaging and fun. One minor point is a slight niggle - my mother has extremely arthritic hands and struggles with cutting the healthy and generous portions of meat!! That aside, myself and my siblings are so pleased mother is in the capable hands of all the team at Moorlands.

Mum has lived at Moorland house for 3 years. The staff are very caring and have adapted to her changing needs well. She was initially mobile with help of 1 but in last 6 months has become less mobile and now needs a soft diet. The staff show kindness and empathy and she trusts the staff and has formed a close relationship with them. They involve her in activities on a daily basis and she is content.

Willowcroft is a fantastic care home. The environment is always clean well kept and on first appearances resembles a hotel as opposed to a care home. All the staff we have met are always welcoming, polite, friendly and professional and cannot do enough to help. Recently we have become more involved with the management team who are amazing always supportive and understanding. My mother considers Willowcroft to be her home and we would not hesitate in recommending Willowcroft to family and friends. It is so reassuring to know my mother is being treated with dignity and respect in a safe and secure homely environment with great staff.

Our family were all super impressed with the high level of care my Mum got in Moorland House. All the staff were efficient, respectful and caring but they also managed to be professional in a down to earth way. We we especially grateful for the way that end of life care was handled and were very pleased that my Mum was in Moorland House rather than other care homes. A big thank you to all the staff involved:-)

Mum was a resident at Willowcroft Care Home for the last 5 years of her life. Originally mum went there for respite but she said she felt safe there and did not want to leave when the respite came to an end so she remained there for the rest of her life. Although mum did not join in many activities through choice, there was always an array of different things going off in the home. The activities that mum did join in with, she enjoyed. The staff were always welcoming and receptive if there was a rare issue. All the time mum was there but particularly during last two weeks of her life, the whole extended family were made to feel that we were as important to the staff as mum was. Staff went way above and beyond to make those 2 weeks special for us. As a family we will always be grateful for the care and compassion we received from all staff members. The hugs, quiet ears and especially the food when we didn't realise how much we needed it the during the last day.

My mum has been in residence at Willowcroft for almost 3 years. The staff have been consistently caring and sensitive to mum's needs. Nothing is too much trouble, even though they are often stretched to the limit. I am always welcomed with a warm smile, and mum says how blessed she is to be in such a lovely place with such lovely people.

I live abroad and my father was placed here without myself or my brother seeing it. A few month's after his placement at maple leaf house we were able to visit. I must say my family and I were very impressed. We were greeted with a feel of long lost family. The kindness we received will not be forgotten. The home itself is very nice and well taken care of. I love how the residents are able to walk completely around the home without being limited to just a corridor. The home has multiple sitting rooms and plenty of space with many things for the residents to enjoy. The staff are fantastic. I can't get over how caring and involved they are with the residents. You won't find the staff sitting around on their phones here. They stay well connected with the residents and I feel extremely grateful to the staff for the care my father receives while I am thousands of miles away. This home is a home away from home.

The love and care Mum was shown by the staff from management to cleaners and everyone in between was amazing and I will be forever grateful as I knew she was safe and well cared for. You even extended this to me and my family. Thank you.

We expected my mother with her strong character to be a difficult move into Willowcroft. The transfer was made very easy with the support of staff and she was completely settled almost immediately. The care and support she has been given is exemplary and she is now a happy very communicative resident. Thanks to the team at Willowcroft.