"Willowcroft is a fantastic care home. The environment is always clean well kept and on first appearances resembles a hotel as opposed to a…"
Read all 63 reviews
from £1,186 / week
60 Rooms
Location Type
Care Home
Located just outside Derby city centre, Willowcroft provides residential, residential dementia and short-stay care for up to 60 residents in a purpose-built home with deep community roots. Built on ... Read more
"My husband has been a resident for 1 1/2 years. He is truly at home here. He is aware of all the carers and staff and is obviously…"
Read all 55 reviews
from £1,832 / week
48 Rooms
Location Type
Care Home
Located in the peaceful town of Ripley, Derbyshire, MHA Maple Leaf House provides nursing dementia care for 48 residents. Just a short walk away from local shops, takeaways, and amenities, the home ... Read more
"We needed urgent respite care for my father.
We were aware he had issues with his short term memory- but were not aware of the extent of…"
Read all 80 reviews
from £1,292 / week
48 Rooms
Location Type
Care Home
Moorland House provides residential and short-stay care for up to 48 residents in a historic, character-filled home in the village of Hathersage, Derbyshire.
With a history dating back over 70 ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
MHA Reviews in Derbyshire (198)
9.7
MHA has a Group Review Score of 9.7 (9.656) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.
from Richard W (Son of Resident) published on 1 May 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
My Mum was admitted to MH in Feb and I visited from Australia in Feb and experienced her being in MH for just under 1 week, as she was in hospital the other 2 weeks.
I think overall the care was really good. There have been some exceptions:
1. Slow response to some requests for help. I understand
this can happen though.
2. One carer Mum said was rough and caused bruising. I could establish the name of this person but said she had not been seen since the incident by that person. Otherwise really happy. Cake and card on birthday was a nice touch. I feel she is in good hands.
Reply from Carly Theobald, Home Manager at Moorland HouseThank you for taking the time to share your feedback. We're very pleased to hear that your overall feedback is that you feel your mum in good hands and that the team has made a positive impression, particularly with thoughtful touches like celebrating her birthday. Your mum was quite unwell when she first came to us but it's now great to see her feeling so much better, engaging, and receptive to care being offered. At the same time, we take your concerns seriously. If you would be open to discussing this further, please do get in touch with us directly. Thank you again for your comments and for trusting us with your mum's care.
from S S (Daughter of Resident) published on 1 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We needed urgent respite care for my father.
We were aware he had issues with his short term memory- but were not aware of the extent of his condition.
Moorland House responded very quickly to my enquiries and we were fortunate that they had a room free.
Carly and Shelley came to our house to meet
dad. They were very professional, understanding and reassuring.
Without exception, all the staff at Moorland House were professional, welcoming and so kind with dad and myself.
They were undergoing a major redecoration- so there was an organised chaos- but the place felt warm, welcoming and very homely.
Dad struggled with settling in- but he was looked after with kindness, patience, respect and understanding of his condition.
We were allowed to visit any time and our dog was welcomed in too.
There is always something going. Attention to the needs of residents is excellent.
What could have been a very traumatic experience has been made so much easier because of the care from Moorland House.
Reply from Carly Theobald, Home Manager at Moorland HouseThank you for taking the time to share your experience. We understand how challenging the transition can be, and we're so pleased we could support both you and your dad during this time. The whole team will really appreciate your kind words. Providing compassionate, respectful care is at the heart of everything we do, so it means a great deal to hear this reflected in your experience. We're also grateful for your patience during our refurbishment and delighted that Moorland House still felt warm and welcoming. It's lovely to know your dad has been supported as he settled in, and that you've felt able to visit freely - even with your dog. Thank you again for your trust and support.
from Ian E (Cousin of Resident) published on 30 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
When I moved my cousin to Moorland House over 2 years ago her first comment opening the door was "it's lovely and warm". She'd been very attached to her house for 50 years but couldn't cope even with 3 carer visits a day.
It is most important now that she regards Moorland House as her true home.
The rooms are excellent including high ceilings. The home is in a beautiful area and she is fortunate to have a fine view. There is a spacious garden too.
She needed a high level of care initially but as she adjusted and her health improved she has moved through medium to a low assessment which has helped with the fees. She'd become very confused running her own home and her mental health has improved in Moorland House. She feels very well looked after and is happy and articulate.
The home is well organised and the care staff (day and night) very responsive. Recent redecoration and improvements show management really listen to the residents and help to maintain overall quality.
Reply from Carly Theobald, Home Manager at Moorland HouseThank you so much for taking the time to share such a thoughtful and detailed review of Moorland House. It's especially encouraging to hear that your cousin's health and wellbeing have improved during her time with us, and that she has been able to move to a lower level of care. Supporting residents to regain confidence and independence, wherever possible, is a key part of our approach, so your comments are very rewarding for the whole team. We're also pleased that you've noticed the responsiveness and dedication of both our day and night staff, as well as the recent improvements to the home. Listening to residents and their families is incredibly important to us, and we are always looking for ways to enhance the environment and overall experience.
from C T (Daughter of Resident) published on 23 April 2026
Submitted via Website • Report
Overall Experience3.0 out of 5
My mum's room is very nice, however I do feel the home has a number of maintenance issues which need addressing i.e. the heating. My mum is cold in the mornings and has a portable heater to rectify this however she cannot see to put this on and is reliant on staff to do this for her. The majority of
staff are brilliant. However, I do think communication and processes could be improved such as ordering medication and passing on messages and actioning these. There are long waits for medication which you could buy over the counter, I don't know why this happens. The food has improved since this was discussed at the relative's meeting however the quality isn't consistent. This review may seem negative however the home is warm and welcoming and the staff are lovely. Sometimes it's the small things that make a big difference.
Reply from Carly Theobald, Home Manager at Moorland HouseThank you for sharing such a thoughtful and balanced review of your mum's experience with us. I'm really pleased to hear that you find the home warm and welcoming, and that your mum's room and the care from our team have made a positive impression. I'm sorry to hear about the issues you've raised around heating and maintenance. Your mum's comfort is very important, and we are already looking into this matter as a priority to ensure her room is consistently warm and that she is not reliant on temporary measures. I'm glad to hear you've noticed some improvement in the food following the relatives' meeting. We will continue working closely with our kitchen team to ensure meals are of a high and reliable standard every day. Your comment that "it's the small things that make a big difference" really resonates, and it's something we fully agree with. I would welcome the opportunity to speak with you directly to discuss your concerns further.
from W C (Daughter of Resident) published on 22 April 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Mum is in a safe environment. We know that she is being looked after and cared for. We don't have to worry about her having a fall at home. There are many activities for her to get involved in. The home is in a lovely setting too
Reply from Carly Theobald, Home Manager at Moorland HouseWe are so pleased to hear that you felt reassured knowing your mum was safe, well cared for, and supported in her daily life. It's wonderful to know that your mum enjoyed the activities on offer, as we aim to provide a varied and engaging programme to suit everyone's interests. It was truly a privilege to care for her, and she will be fondly remembered by our team. Our thoughts are with you and your family at this difficult time.
from K G (Daughter of Resident) published on 17 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been resident in Moorland House now for over four years. She has been looked after really well by the management and staff, who treat her with a lot of dignity in a friendly, caring atmosphere. It's reassuring to know that Mum is checked on and has her needs met day and night. She is very content
and feels really at home, especially in her room which is clean and bright with a great view. For visiting relatives and residents alike, it's like an extended family. We all enjoy the extra efforts the staff make at different times of the year to offer outdoor and indoor special events. Staff are also attentive to requests or comments that are made by relatives. Many thanks.
Reply from Carly Theobald, Home Manager at Moorland HouseThank you so much for taking the time to share such a thoughtful and positive review of Moorland House. Our team works hard to create a warm, respectful, and homely environment, so it is especially rewarding to know that your Mum feels comfortable, content, and at home in her surroundings. We're also very pleased that you feel reassured by the support she receives day and night, and that both residents and their families experience the home as an extended family. Your kind words about our team's dedication, attentiveness, and the effort put into activities and events throughout the year will be shared with all staff - they will be delighted to know their work is appreciated. Thank you again for your continued trust and support. It is a privilege to care for your Mum and to be part of your family's journey.
from Neil M (Son of Resident) published on 17 April 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Mum has been a long term resident (10 years) at Moorland house. Following some years of poor management and declining standards at the home the situation is now rapidly changing under the refreshing efforts of an excellent new manager (and team). I'm sure there are still improvements to be made but
already the change is dramatic and the home feels like a supporting caring environment again where the physical standards of the home and the staff engagement are now returning to the high standards that the residents deserve. Moorland House feels like a good place for mum to live and we have confidence that her physical, mental and spiritual needs are being very well looked after. We are greatly relieved to see the renewed energy and focus in the house from the management team and have great confidence that over the next few years Moorland House will be an excellent care home.
Reply from Carly Theobald, Home Manager at Moorland HouseThank you for taking the time to share such a thoughtful and encouraging review. We are especially grateful for your continued trust in Moorland House over the past ten years-support from long-standing families like yours means a great deal to us. It is heartening to hear that the recent changes have had such a positive impact on your experience and, most importantly, on your mum's wellbeing. I shall ensure your comments are shared with the team.
from Margaret W (Daughter of Resident) published on 17 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We were faced with having to find a Care Home for mother at pretty short notice and relying on reading reviews and recommendations from relations of relations who had been Resident at Moorlands, we arranged a visit. The visit was extremely informative and the pleasant atmosphere in the Home soon became
apparent. Mother has settled very well, there were a few minor teething problems, but all our queries etc were soon dealt with promptly and professionally. My mother choses not to participate in activities, which is a crying shame because they all look engaging and fun. One minor point is a slight niggle - my mother has extremely arthritic hands and struggles with cutting the healthy and generous portions of meat!! That aside, myself and my siblings are so pleased mother is in the capable hands of all the team at Moorlands.
Reply from Carly Theobald, Home Manager at Moorland HouseThank you for taking the time to share your experience and for choosing Moorland House for your mother's care, particularly during what we understand was a pressured and challenging time. Your kind words about our staff and the care they provide mean a great deal to us. We always strive to ensure that residents feel comfortable, respected, and well looked after, and it is lovely to hear that this has been your family's experience.
from G R (Daughter of Resident) published on 17 April 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Mum has lived at Moorland house for 3 years. The staff are very caring and have adapted to her changing needs well. She was initially mobile with help of 1 but in last 6 months has become less mobile and now needs a soft diet. The staff show kindness and empathy and she trusts the staff and has formed
a close relationship with them. They involve her in activities on a daily basis and she is content.
Reply from Carly Theobald, Home Manager at Moorland HouseWe are delighted to hear that your Mum has settled well over the past three years and that she feels happy, supported, and content in our care. It is especially reassuring to know that our team has been able to adapt to her changing needs with compassion and attentiveness, ensuring she continues to receive the appropriate support as her circumstances evolve. It's a pleasure to care for your Mum and to support her wellbeing.
from K P (Husband of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My husband has been a resident for 1 1/2 years. He is truly at home here. He is aware of all the carers and staff and is obviously comfortable with all around him. He needs a special chair as he is not comfortable in a normal armchair because it doesn't give him the support he needs so he tends to list
to the team side. When the rep from the special chair company came to measure him and by cut different styles of chair the manager several nurse and carers representative from management were there.
from D H (Son of Resident) published on 18 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Willowcroft is a fantastic care home. The environment is always clean well kept and on first appearances resembles a hotel as opposed to a care home. All the staff we have met are always welcoming, polite, friendly and professional and cannot do enough to help. Recently we have become more involved
with the management team who are amazing always supportive and understanding. My mother considers Willowcroft to be her home and we would not hesitate in recommending Willowcroft to family and friends. It is so reassuring to know my mother is being treated with dignity and respect in a safe and secure homely environment with great staff.
Reply from Vicky Humphrey, Home Manager at WillowcroftThank you for your very kind words. It is great to hear that your mum is happy with us and thinks of Willowcroft as her home.
from Mark L (Son of Resident) published on 2 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Our family were all super impressed with the high level of care my Mum got in Moorland House. All the staff were efficient, respectful and caring but they also managed to be professional in a down to earth way. We we especially grateful for the way that end of life care was handled and were very pleased
that my Mum was in Moorland House rather than other care homes. A big thank you to all the staff involved:-)
Reply from Carly Theobald, Home Manager at Moorland HouseThank you so much for your kind words and positive feedback. It means a lot to us to hear that our team's care and support made a positive difference during your Mum's stay at Moorland House. As Manager, I am incredibly proud of our colleagues for the compassion, dedication, and professionalism they show every day, especially in the latter moments that we got to share with your Mum. I will be sure to share your comments with the team. Thank you again for taking the time to share your experience and for trusting us to care for your loved one.
from Helen F (Daughter of Resident) published on 22 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum was a resident at Willowcroft Care Home for the last 5 years of her life. Originally mum went there for respite but she said she felt safe there and did not want to leave when the respite came to an end so she remained there for the rest of her life. Although mum did not join in many activities
through choice, there was always an array of different things going off in the home. The activities that mum did join in with, she enjoyed. The staff were always welcoming and receptive if there was a rare issue. All the time mum was there but particularly during last two weeks of her life, the whole extended family were made to feel that we were as important to the staff as mum was. Staff went way above and beyond to make those 2 weeks special for us. As a family we will always be grateful for the care and compassion we received from all staff members. The hugs, quiet ears and especially the food when we didn't realise how much we needed it the during the last day.
Reply from Vicky Humphrey, Home Manager at WillowcroftThank you for your very kind words. We are so glad we were able to have such a positive and lasting impact.
from Melanie P (Daughter of Resident) published on 16 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been in residence at Willowcroft for almost 3 years. The staff have been consistently caring and sensitive to mum's needs. Nothing is too much trouble, even though they are often stretched to the limit. I am always welcomed with a warm smile, and mum says how blessed she is to be in such
a lovely place with such lovely people.
Reply from Vicky Humphrey, Home Manager at WillowcroftThank you for you kind words. Your mum is a remarkable lady, and we love having her here.
from Lorraine T (Daughter of Resident) published on 16 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I live abroad and my father was placed here without myself or my brother seeing it. A few month's after his placement at maple leaf house we were able to visit. I must say my family and I were very impressed. We were greeted with a feel of long lost family. The kindness we received will not be forgotten.
The home itself is very nice and well taken care of. I love how the residents are able to walk completely around the home without being limited to just a corridor. The home has multiple sitting rooms and plenty of space with many things for the residents to enjoy. The staff are fantastic. I can't get over how caring and involved they are with the residents. You won't find the staff sitting around on their phones here. They stay well connected with the residents and I feel extremely grateful to the staff for the care my father receives while I am thousands of miles away. This home is a home away from home.
Reply from Sam Stone, Home Manager at Maple Leaf HouseThank you for your wonderful comments, I will ensure they are passed to the team.
from Nicola A (Daughter of Resident) published on 30 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Our mum originally went to Willowcroft for 2 weeks respite while Dad went into hospital and ended up staying for nearly 6 years until she passed away in July this year.
The love and care Mum was shown by the staff from management to cleaners and everyone in between was amazing and I will be forever
grateful as I knew she was safe and well cared for. You even extended this to me and my family. Thank you.
Reply from Vicky Humphrey, Home Manager at WillowcroftThank you, your mum was a very special lady. Looking after her was always a pleasure.
from Mick B (Son of Resident) published on 29 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We expected my mother with her strong character to be a difficult move into Willowcroft. The transfer was made very easy with the support of staff and she was completely settled almost immediately. The care and support she has been given is exemplary and she is now a happy very communicative resident.
Thanks to the team at Willowcroft.
Reply from Vicky Humphrey, Home Manager at WillowcroftThank you for the lovely review. We are so pleased to hear that you feel mum has settled well.
from Sally T (Daughter of Resident) published on 19 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Since my Mum went into Willowcroft she has gone from strength to strength! From being a very frail, unwell lady she has now put over a stone on in weight and is in far better health.
She joins in all the daily activities, made new friends and is really happy.
The staff at Willowcroft are amazing!
They are all lovely and look after the residents with patience and understanding. We as a family now have peace of mind that Mum is being well looked after and she is happy. We wouldn't want her to be anywhere else!
Reply from Vicky Humphrey, Home Manager at WillowcroftThank you for your lovely review. Your mum really has become a huge part of our Willowcroft community.
from Lynne C (Wife of Resident) published on 9 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The care all the residents receive is exceptional. Nothing is too much trouble and residents wishes come first. The activities team do a wonderful job together with the volunteers.
from Kim B (Daughter of Resident) published on 9 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Even though it is a job to the staff they go far beyond, they truly care and are so friendly and helpful to my Mum and I feel very happy how nice they are to her, she gets the best of care.
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