Care Homes Owned by MHA in Derbyshire

that my Mum was in Moorland House rather than other care homes. A big thank you to all the staff involved:-)

through choice, there was always an array of different things going off in the home. The activities that mum did join in with, she enjoyed. The staff were always welcoming and receptive if there was a rare issue. All the time mum was there but particularly during last two weeks of her life, the whole extended family were made to feel that we were as important to the staff as mum was. Staff went way above and beyond to make those 2 weeks special for us. As a family we will always be grateful for the care and compassion we received from all staff members. The hugs, quiet ears and especially the food when we didn't realise how much we needed it the during the last day.

a lovely place with such lovely people.

The home itself is very nice and well taken care of. I love how the residents are able to walk completely around the home without being limited to just a corridor. The home has multiple sitting rooms and plenty of space with many things for the residents to enjoy. The staff are fantastic. I can't get over how caring and involved they are with the residents. You won't find the staff sitting around on their phones here. They stay well connected with the residents and I feel extremely grateful to the staff for the care my father receives while I am thousands of miles away. This home is a home away from home.

grateful as I knew she was safe and well cared for. You even extended this to me and my family. Thank you.

Thanks to the team at Willowcroft.

They are all lovely and look after the residents with patience and understanding. We as a family now have peace of mind that Mum is being well looked after and she is happy. We wouldn't want her to be anywhere else!

respect.

The food is excellent and has made a noticeable difference in my father's well-being. He genuinely enjoys mealtimes.

The activities are thoughtfully designed and keep residents engaged in meaningful ways. It's been a joy to see my father smiling and involved.

Most importantly, I have complete confidence in the care he receives around the clock. The team communicates well and always makes us feel included and supported.

from the therapy dogs that visited Willowcroft. Mum was able to attend the Sunday services held at the home which was important to her. There is a choice of home cooked meals, and snacks are available during the day. A continuity of the staff helped my mother as the staff were familiar to her. Mum was given end of life care in her own room at the home, which was exemplary. My sister and I were accommodated at the home at the end of Mums life. There is a great awareness at the home that family and friends are looked after as well as its residents.

their faces.Thank you.

floor areas had standing water

Biggest surprise on leaving ""NO EXIT DOCS" as a result Mother didn't get her Petty Cash returned and she left with her panic alarm under her clothing, necessitating a special trip to sort / return

Some of the food Mother struggled to cut up (she won't raise a hand and ask for help) so carers for me should be more vigilant during mealtimes and note and action those struggling

Mother much enjoyed the " Activities" and Tuesdays time with the Chaplain and her Service
Very surprised that as I assume strong link MHA to the local Methodist church that plans to get residents on Sundays there wasn't
far better organised (no transport, not enough carers to attend)

She looks better in herself. This is down to the care of the staff and the general ambience of the home.

done Willowcroft.

- it has such a welcoming atmosphere. Not only have staff cared for Mum, but they have supported me. They always have time to listen and provide comfort for residents and relatives. The low staff turnover has meant that staff knew Mum very well and this gave me great confidence in their care. During the time that it was clear that Mum was dying, the care Mum and I received was exceptional. We were so well looked after and felt genuinely loved. Willowcroft is purpose-built with good-sized rooms, corridors and public areas that feel bright and airy. It is very well run and staff achieve the balance of being professional but also friendly and caring. I would recommend this home very highly.

along with his room. The staff and management are all very approachable and attentive. They try to stimulate everyone with activities and entertainment. No fears about security. A great place for dementia people.