MHA in Staffordshire | 4 Care Homes

Review of
Briar Hill House
from Karen S (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in Briar Hill for 6 1/2 years. She has always been well cared for.
Lately I feel that things are not quite the same as they used to be and maybe the MHA could do with making some improvements.

Reply from Kathryn Emmons, Home Manager at Briar Hill HouseThank you for your review. We are always wanting to improve the experience for people living at Briar Hill. As the new manager at Briar Hill I welcome all feedback

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Review of
Claybourne
from Kelvin R (Nephew of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Our Aunt moved into Claybourne care home last month. After visiting other local homes we realised straight away that this was the place where our aunt would be well cared for. We haven't been disappointed. All the staff are approachable, friendly & most importantly, caring. Our aunt hasn't found it

easy to settle into her new home but everyone is so supportive and kind that she is slowly accepting her new surroundings. The home is well laid out and maintained, with residents in each corridor having their own little community but the freedom to visit all parts of the building, as well as the gardens. There are a lot of activities, from music therapy, art and craft, quizzes and lots more and family and friends are always welcome to take part too. It is never an easy decision to put your loved ones into a care home but when you find somewhere as good as Claybourne, you know that you have made the right decision.

Reply from Mark Gratton, Home Manager at ClaybourneOn behalf of everyone at Claybourne, we want to say a heartfelt thank you for your kind words and trust in us. We understand how difficult the decision can be to move a loved one into care, and we're so pleased to hear that your aunt is beginning to feel more settled. Our team works hard to create a welcoming, supportive environment where residents feel safe, valued, and part of a community. Your feedback means so much to us and motivates us to keep delivering the highest standard of care.

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Review of
Briar Hill House
from T A (Son of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My experience as been brilliant as had to put my mum in care due to her health condition unable to walk and stand . I can see my mum really gets on with all the staff and all staff have warmed to her and I genuinely feel she is looked after they all treat her so nice . I would like to thank each and

everyone at Briar Hill their so nice

Reply from Kathryn Emmons, Home Manager at Briar Hill HouseThank you for your kind words. We appreciate you taking the time to give feedback on your experience. We always want to know how we are doing and where we can make life even better for the people we support.

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Review of
Briar Hill House
from J F (Wife of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

Very friendly, welcoming place. Management and all staff ensure my husband is safe and well cared for. The team go over and above, and always do their best to brighten his day. Briar Hill includes family members with the care they provide, and social events that take place. I know, and feel confident

he is in the best place to be looked after.

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Review of
Briar Hill House
from Fiona M (Niece of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

Briar Hill House is excellent. The staff are patient and caring to residents and relatives alike. A first class service is provided in all areas - nursing, care, kitchen, laundry, housekeeping and so on. Well done and thank you.

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Review of
Briar Hill House
from L D (Brother of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My brother is well looked after at Briar Hill.
The management, nursing and care colleagues give their time and commitment to providing a safe happy environment for residents.
On visiting I'm
always greeted friendly and warmly, informed on what's been happening it's like a home from home environment.
Time

is taken to know a resident on a personal level.

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Review of
Briar Hill House
from D Q (Brother of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My brother has been at Briar Hill for 2and Half years he is very happy there the staff are very friendly .This is his third care home and he is very happy there,
Well when you stay at a place for over 2years that speaks for it self.

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Review of
Briar Hill House
from J C (Wife of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

My husband as been a resident living at briar hill for over 7 years
He as been cared for amazingly so much the staff have made us as a family feel like we are able to continue a life knowing he is loved and looked after so are we when we visit

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Review of
Claybourne
from Karen B (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident of Claybourne since February 2025. I am bowled over each and every day I visit her with the standard of care, love and respect that all of the staff show to all of the residents. Within a very short time all of the carers, cleaners and kitchen staff all knew my Mum's name.

The home has a lovely atmosphere and the Activity Leader soon knows what each resident likes and dislikes. She organises a fabulous entertainment programme including music activities, art and crafts and arm chair exercuse. The Chaplain takes time to get to know all the residents and her twice weekly fellowships are a delight. Thanks to each and everyone of you who make Claybourne a special place.

Reply from Mark Gratton, Home Manager at ClaybourneThank you so much for your kind and heartfelt words about Claybourne and the care your mum has received since joining us in February. It truly means a great deal to our entire team to hear how positively her experience has impacted both her and your family. We are incredibly proud of the compassionate and dedicated staff we have here, from our carers and cleaners to our kitchen team, Activity Leader, and Chaplain. Each member plays a vital role in creating the warm, respectful, and engaging environment that makes Claybourne feel like home.It's wonderful to hear that your mum is known and valued by name, and that our activities and fellowship sessions bring joy and comfort to her days. Your recognition of the team's efforts is deeply appreciated and will be shared with everyone involved. They will be thrilled to know their work is making such a difference. Thank you again for taking the time to share your experience. We are honoured to care for your mum and grateful for your support.

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Review of
Claybourne
from Sue K (Friend of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

Since our friend came to permanently live at Claybourne we, as friends of the resident an only praise the care and love we see around all residents. The atmosphere is amazing and we are all treated the same, visitors & residents. The staff work so hard to, from the domestic staff, chef and his staff,

management team and of couse the carers themselves. We admire & thank you all for everything you do.

Reply from Mark Gratton, Home Manager at ClaybourneThank you for taking the time to write and send your wonderful feedback, I will share this with the team.

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Review of
Briar Hill House
from S H (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

Although this is the most difficult time for us as a family. Without the care and kindness of the staff, we would not cope.
The staff have shown a true kindness, warmth and compassion I never knew possible.
Special humans that we as family could not do without. Our dad is in safe, kind, caring hands.

Reply from Lorraine Beirne, Home Manager at Briar Hill HouseThank you so much for your kind words. The care and compassion showed for your loved one demonstrates what a privilege it is to be a part of your lives at such a difficult time.

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Review of
Weston House
from V G (Niece of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My aunt was a resident here for over 4 years and passed away recently. Under the helm of the manager and deputy manager she was cared for with love and respect. Every member of staff is part of a jigsaw puzzle there which fits without a piece missing. This includes management, nurses, care assistants,

activity coordinators, laundry, housekeeping, the two lovely staff members in administration, the Chaplain, and the head chef and his team in the kitchen department. My aunt was always clean, well looked after, and certainly enjoyed the nourishing, tasty food she was served. When staff approached her, her eyes lit up and she loved them, a response that can't be faked with dementia. Be proud Weston House of the difference you make, in what is probably the worst time in anyone's life if they sadly succumb to Alzheimer's Disease/Dementia. And always be aware of the impact of acts of love and kindness towards residents and their families has on them. God bless.

Reply from Ruth Hazeldine, Home Manager at Weston HouseThank you for such a lovely review, it is wonderful to hear that you have had such a positive experience with the team and care at Weston House. It has been an absolute pleasure to care for your aunt. I will ensure that your kind words are shared with the team whom I am sure will greatly appreciate them.

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Review of
Claybourne
from Sue S (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Claybourne is an outstanding home, the person- centred care is very obvious. The staff are approachable and listen to your comments and wishes. The home has an inclusive, community feel. Standards from furnishings to food are high, it is spotless and well maintained.
There are many enriching activities

on offer , from fellowship services, armchair exercises, music therapy. The activities coordinator is full of ideas for varied and interesting things for all to join in.
My dad recently celebrated a milestone birthday,we were given a room for family to spend the day with him and the home provided a fantastic buffet.
The staff all genuinely care about the residents well being and have become like extended family, nothing is too much trouble, they all have such a positive attitude.
It's an excellent, well managed, well staffed home from home, it's a big step to entrust your loved ones into residential care but it's been a great decision. I cannot thank the manager and her team enough.

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Review of
Claybourne
from Andy B (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

A high standard of care for residents is being maintained at Claybourne, with relatives being informed and kept up to date with any issues or illnesses regarding their loved ones when this is required. Definitely one of the best care homes in the area.

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Review of
Briar Hill House
from John T (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Staff went out of their way to ensure my relatives were included in the Christmas festivities regardless of their ability and capacity. Not only were there activities, the hinge was decorated nicely and staff made it as festive and homely as possible.

Reply from Lorraine Beirne, Home Manager at Briar Hill HouseThank you for your kind words. We do aim for inclusivity, no matter the person or activity so it's fantastic to hear your thoughts, especially around a festivity such as Christmas.

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Review of
Claybourne
from Ray J (Husband of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Amazing care for the residents by all of the staff. I've found that the staff are very friendly and polite. The whole building is very clean and tidy, and well maintained. The gardens are well kept. The meals are of good quality, varied and nutritious. The care home is very well managed. Good regular

activities are provided which suit the residents.

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Review of
Claybourne
from Joanne C (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Excellent home, with excellent friendly and caring staff, who are always happy to help and answer any questions we may have. You are treated like one of the family. I worked in a nursing home for 13 years, and qualified in dementia, this is by far a better home, higher standards and a place I know my

mum is happy, safe and well looked after.

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Review of
Claybourne
from Sue H (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

A fantastic home, very welcoming. The staff are amazing and take time to get to know each resident individually, nothing is too much trouble. They all genuinely care for the residents and form great relationships with them. There are always varied activities to take part in such as chair Zumba and singing.

The gardens were a bonus as my mum loved to potter in her well kept garden. The garden at Claybourne is so special and attracts much wildlife too. The residents are able to make their own choices where to explore in a safe environment from several avenues each with their own lounge where they can stop off for a cup of tea along the way and are made to feel welcome. I am truly grateful for all the help and support and would not hesitate to recommend Claybourne.

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Review of
Claybourne
from Andrea m (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

My mum is so settled and happy here. I visit every week and it's nice to see mum happy and looking well and the staff are always laughing with mum. The staff will also tell me any activities mum has done in the week and the Christmas family afternoon with the singer was lovely. Well done to all the

staff including the kitchen staff for providing the buffet was a lovely afternoon.

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Review of
Claybourne
from Deirdre W (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Claybourne has been home to my mother for eight years. She has bonded with members of staff. She also receives music therapy which has made a difference. I am made welcome when I visit. Mum's needs are met and she is treated with care and empathy.

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Care Homes Owned by MHA in Staffordshire

MHA Locations in Staffordshire (4)

MHA Reviews in Staffordshire (173)

Briar Hill House

Claybourne

Briar Hill House

Briar Hill House

Briar Hill House

Briar Hill House

Briar Hill House

Briar Hill House

Claybourne

Claybourne

Briar Hill House

Weston House

Claybourne

Claybourne

Briar Hill House

Claybourne

Claybourne

Claybourne

Claybourne

Claybourne

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