Care Homes Owned by MHA in Cleveland & Teesside

Communication can be an issue, for example, arrive to find mum with injection marks on arm, staff unaware why, Phlebotomist coming to take blood & not liaising with staff, also never given the results. Lack of feedback, a 6 mth review isn't enough, mum can't inform us of what she has been doing, aware of how busy staff are but talk to us. Huge positives, music therapy, house keeping staff, activities, care team, confident mum is in the correct place. Just to add cafe (Donna) is a great addition & asset.

All team work well together - pass messages on to appropriate team member. All our family are very happy with Mums continued care.

My mother has always had excellent care at Montpellier Manor. The staff are helpful and compassionate and nothing is too much for them. Whilst Mum does not take part in any activities I am fully aware that there is a full range of activities for the residents.

The room is bright, windows open during the hot weather. Seems to be adequate drawer and wardrobe space. No toilet riser so I have requested one with urgency, as just one handle and ordinary toilet is not adequate. I haven't seen the food so I can't comment. They don't seem to be pushing her to drink however. The water jug is full at 5 p.m. today. I don't know what Aunt Dorothy is being charged so I can't give an opinion. Knit and natter this morning is very successful for quite a few ladies.

Over the years staff have come and gone but I have always found that the care and assistance given to their residents has always been first class. As Mum's dementia progressed and her needs became greater, these were met by moving to the third floor. At every stage I felt consulted and informed. Mum's final years were content and safe and I cannot thank all at Montpellier enough. A first class care home for, your loved ones

We were very pleased with the care received by my parents at such short notice. Mum and Dad stayed here for 2 weeks while we were on holiday. All the staff were lovely, kind and caring. I wouldn't hesitate to recommend Montpellier Manor. I only wish my parents were staying permanently, as I know they would be looked after. Mum loved the decor, purple is her favourite colour! Mum just wished there were a few more residents on the ground floor who were able to hold a conversation with her, as Mum's brain is still working perfectly! We all loved her garden room, and Dad loved his sunny and very warm room. I only hope Mum and Dad are able to return if they need to. Thank you for looking after them.

The staff are amazing, it's a breath of fresh air coming here. From the moment we walk in reception people are so happy greeting us, to the care my dad receives. Absolutely fantastic.

As soon as you walk into Montpellier Manor you will be made to feel welcome.

Thank you again

Steve

My mum has been loved and cared for by a wonderful bunch of carers over the last 3 years. Although she had sever dementia throughout this time she was treated with great respect and dignity at all times. Thank you.The care and contact with me in her final few days was excellent and supportive.

We couldn't have chosen a better home for my husband. Everyone from Administration, Carers, Housekeeping, Maintenance, Kitchen and Activities did their very best for him, both physically and emotionally.

I can't thank the staff enough for the care he was given.

So on behalf of my family I would like to thank everyone for all the care, love , support and attention given to him and us,once again a big thank you to you all.

Mum has been in Reuben Manor since November last year. We hated the idea of 'putting her in ' a care home but the decision had to be made as she was literacy dying in her assisted living facility, spending hours sleeping in bed and not eating. They couldn't provide the care she needed anymore. ( They were amazing but mum's needs changed). Moving her broke my heart but it was definitely the right decision. At first we lacked trust which is understandable after the care mum had had before but Reuben Manor soon gained it. The day after mum moved in she was up and dressed. The first time in 7 months. They gradually introduced her into the communal room and to activities. The staff have been just incredible with her and us. The chaplain Fiona was amazing with my family and I as we had been mum's main carers and had to let this go. We found it so difficult to let others do our job. She sat and talked us so many times. The staff have become friends and Mum is thriving. We know she is loved

My mam loves living at the Home. I feel as a family we find so much comfort in the kindness of the staff. Love the activities and seeing the posts on social media.

I would recommend the home to any family with absolute confidence that you will look after their family member.

My father came to Reuban Manor in January 2025, he was welcomed and made to feel part of this very special community from his first day. I phone him daily and ask how his day has been and his response is that he has had a marvellous day with the activities, talking to staff and in general just being in such a caring environment. The pastoral care is exceptional and it is such a relief for the family that he is happy, safe and well.

I normally visit my wife four to five times each week and have found absolutely nothing to complain about, regarding the care and constant attention she receives. Reuben Manor is a very happy place, managed by a very competent and professional team at all levels. After visiting for over six years, they have always treated me like one of the family, for which I will always be grateful.

My Mum first came in for respite in June and is now a permanent resident. She seems to have settled in well. The staff are very helpful and friendly. The only problem I have is parking when visiting her. The car park is very small for the size of the care home.

For the last 10 years this care home has been a wonderful home for my grandmother. The staff treated her with incredible dignity and respect, creating a genuinely caring and compassionate environment. Yes, it was a care home but it was also her home.

Montpellier is clean and spotless too which is wonderful.