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Care Homes Owned by MHA in Cleveland & Teesside

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by MHA in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for MHA are showing below.

View the details of all 74 locations (with 5457 reviews) owned by MHA

MHA Locations in Cleveland & Teesside (2)

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2 Care Homes owned by MHA in Cleveland & Teesside
Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD 

9.9 134 reviews
"My mam loves living at the Home. I feel as a family we find so much comfort in the kindness of the staff. Love the activities and seeing…"   Read all 134 reviews
Location Type Care Home

Located in the village of Stainton, just outside Middlesbrough, Montpellier Manor provides residential, dementia and short-stay care for up to 85 residents in a modern, purpose-built setting. With quiet surroundings and excellent transport links, including… Read more about Montpellier Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Mental Health
  • 85 Rooms
  • from £1,231 / week
Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP 

9.8 104 reviews
"Mum has been in Reuben Manor since November last year. We hated the idea of 'putting her in ' a care home but the decision had to be made…"   Read all 104 reviews
Location Type Care Home

Reuben Manor provides residential, dementia and short-stay care for up to 83 residents in a modern, purpose-built home on the edge of Yarm in Stockton-on-Tees. Opened in 2009 and named in honour of the founder’s father, the home was designed to offer… Read more about Reuben Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 83 Rooms
  • from £1,470 / week

MHA Reviews in Cleveland & Teesside (238)

9.7

MHA has a Group Review Score of 9.7 (9.696) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.

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Review of

Reuben Manor

from Alison S (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Reuben Manor since November last year. We hated the idea of 'putting her in ' a care home but the decision had to be made as she was literacy dying in her assisted living facility, spending hours sleeping in bed and not eating. They couldn't provide the care she needed anymore. ( They
were amazing but mum's needs changed). Moving her broke my heart but it was definitely the right decision. At first we lacked trust which is understandable after the care mum had had before but Reuben Manor soon gained it. The day after mum moved in she was up and dressed. The first time in 7 months. They gradually introduced her into the communal room and to activities. The staff have been just incredible with her and us. The chaplain Fiona was amazing with my family and I as we had been mum's main carers and had to let this go. We found it so difficult to let others do our job. She sat and talked us so many times. The staff have become friends and Mum is thriving. We know she is loved
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Review of

Montpellier Manor

from Claire B (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam loves living at the Home. I feel as a family we find so much comfort in the kindness of the staff. Love the activities and seeing the posts on social media.


I would recommend the home to any family with absolute confidence that you will look after their family member.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review, Mum really does enjoy the activities, she really enjoys bingo and the entertainers, and it is great to hear that as a family you are happy with her care and have confidence in us all.

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Review of

Reuben Manor

from Jennifer B (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Reuban Manor in January 2025, he was welcomed and made to feel part of this very special community from his first day. I phone him daily and ask how his day has been and his response is that he has had a marvellous day with the activities, talking to staff and in general just being
in such a caring environment. The pastoral care is exceptional and it is such a relief for the family that he is happy, safe and well.
Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind words. I will pass on to the team.

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Review of

Reuben Manor

from S S (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum first came in for respite in June and is now a permanent resident. She seems to have settled in well. The staff are very helpful and friendly. The only problem I have is parking when visiting her. The car park is very small for the size of the care home.
Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your kind words; I will pass them on to the team. Regarding the car parking, we are currently looking into ways we can extend the car parking facilities.

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Review of

Reuben Manor

from Tom C (Husband of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I normally visit my wife four to five times each week and have found absolutely nothing to complain about, regarding the care and constant attention she receives. Reuben Manor is a very happy place, managed by a very competent and professional team at all levels. After visiting for over six years, they
have always treated me like one of the family, for which I will always be grateful.
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Review of

Reuben Manor

from Alex W (Grandson of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last 10 years this care home has been a wonderful home for my grandmother. The staff treated her with incredible dignity and respect, creating a genuinely caring and compassionate environment. Yes, it was a care home but it was also her home.
Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I will pass on your comments to the team.

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Review of

Montpellier Manor

from Claire S (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad moved to Montpellier for two weeks respite a year and a half ago. We quickly realised it was the best and safest place to be. Dad was terminally ill; mum has dementia and we were exhausted trying to look after them at home. Dad passed away peacefully with the upmost care, compassion and
respect. He was loved and cared for. Mum is cared for, respected and encouraged to live her best. There are activities she can join in with if she wants to. The spiritual care and support is wonderful, it's very much appreciated. The friendliness of the staff and their support of one another helps create a family atmosphere. We are grateful to have found such a special place for mum.
Montpellier is clean and spotless too which is wonderful.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your fabulous review, we really appreciate it. Mum is very much part of the Montpellier Manor family, and we feel very privileged to have her in our care. Dad was a very quiet gentleman and he is remembered fondly by us all.

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Review of

Montpellier Manor

from E G (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum received during her stay at Montpellier Manor was absolutely first class. All of the staff, and I mean all of the staff, were excellent with my mum and with all of our family.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review. Your mum was a special lady and is missed by us all, she was a pleasure to care for. She had many stories to tell about her time spent in Calpe. Thank you for taking the time to write this review, it is very much appreciated.

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Review of

Montpellier Manor

from K B (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well looked after by your excellent caring staff, all her needs are catered for in a lovely happy caring atmosphere a home from home. There are plenty of activities to keep her busy and active. She enjoys her meals, she's always had a good appetite! As a family we are happy to so Mum settled
and safe in her new home.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your lovely review, it's really nice to hear that mum is enjoying the activities within the home, and yes mum does have a very good appetite. Thank you for taking the time to write this review.

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Review of

Montpellier Manor

from A B (Niece of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I asked my aunt for scores and she has put good on all points. In her eyes I don't think she would ever day excellent but I would certainly say that her care has been second to none. It is a beautifully kept care home with the best of furnishings. Food has been very good and the staff have all been
exceptional. The managers in charge have been very helpful. (I live in Scotland so we have had quite a bit of contact by phone and they have been very understanding). Wish there were more care homes this around the country!
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Review of

Montpellier Manor

from Jeremy M (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Probably the best decision me and mam have ever made It's made a massive difference to my mam's life - and ours. It's like a 5-star resort: excellent food, excellent entertainment, and absolutely immaculate.


My mam was reluctant to leave her flat at first. We had to make up an excuse, telling her

that me and my brother had accidentally booked a holiday that crossed over leaving her alone. But after just five hours of mam staying there, she asked to stay for good.


And that's when we got our mam back. No longer the lady who was wasting away with dementia, not caring, sleeping all day, or going to bed and not getting up. The change has been incredible.


Highly recommended.

Reply from Donna Wass, Home Manager at Montpellier Manor

Mum is a wonderful lady and very engaging in whatever is going on in the home, she has a wonderful sense of humour and has made many friends. Thank you for taking the time to write this review.

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Review of

Montpellier Manor

from Shelia M (Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent 7 months in Montpellier Manor, at the time I was so afraid about going in but my mind changed on the first night. I was made to feel it was home from home. Today is the day I go home, and as much as I want to go home, I will miss every part of my stay. For someone who is thinking about
what care home, the only one to stay is Montpellier Manor. I have made friends for life, and when I settled at home, I am coming back to keep in touch. If this were a hotel, I would give it 5*.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your lovely review, you are missed every day and it is great that you continue to visit us and join in our activities and parties. Looking forward to seeing you this afternoon for our 80s party.

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Review of

Montpellier Manor

from J P (Wife of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were pleased to find that requests made on assessment day were all done and ready for my husband. e.g bed-leaver, raised toilet seat, bed orientation changed. Staff were friendly and informative.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review, we look forward to your husband's return this week. I was on holiday leave when he came previously so I look forward to meeting you.

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Review of

Montpellier Manor

from B M (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's stay (respite) at Montpellier Manor has been an extremely good experience. The staff have been outstanding with their care and attention. They have been friendly and attentive but not overbearing, which is 100% excellent. Mum has enjoyed her stay. She loved the entertainment (she was never
bored) and she's said that the food was excellent for every meal. Thank you very much.
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Review of

Montpellier Manor

from L P (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mam's stay was brief, she was cared for very well. She was encouraged to take part in activities and eventually came to love being a resident. Thank you for everything you did for my mum.
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Review of

Montpellier Manor

from A M (Respite Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have put excellent for everything, because it was, my stay for 6 weeks respite was very enjoyable indeed. The attention was staff was very friendly and always plenty of entertainment. The food very good and the cleanliness the standard was high. Felt very safe and secure. I really did enjoy my stay
and would recommend it to anyone. Best wishes to you all. P.S the church minister was really good.
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Review of

Montpellier Manor

from Karen J (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum decided it was time to go into a home in January 2024 we toured many homes looking for the best option. As soon as Mum walked into Montpellier Manor, she knew it was the one and we were proven absolutely correct. Throughout her stay there Mum received exceptional care. The staff could really
not do any more for her. The facilities were excellent, enhanced by the re-opening of the public serving cafe in March. The home is always kept very clean and beautifully decorated, laundry is collected and returned on a daily basis, the dining and menu options were extensive, a huge choice of activities and services which residents can elect to join in or not, but what made the home stand out above all others was the caring and attentive nature of all of the staff across the board. The management deserve a particular mention as it is clear that their wonderful attitude towards caring for the sick and/or elderly pervades at every level.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your wonderful review, we do work hard to ensure we give the best care we can to all our residents at Montpellier Manor. I remember very well the day your Mum came to Montpellier Manor for a look around; she was very adamant that this was the place she wanted to be, and we are all very grateful that she chose us and we had that time with her. Your Mum was an amazing lady and is missed by staff and residents on Village Unit.

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Review of

Montpellier Manor

from Barbara H (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first time we visited Montpellier Manor the excellent facilities and high standard of care of the residents were clearly evident. Mum was very particular about the standard of her care and had done her research beforehand so we already knew it was going to be the best and that's exactly
what it turned out to be. The wall of cards and letters of heartfelt thanks from relatives of previous residents says it all really and that is down to the excellent management and the hard work and dedication of all the staff throughout the home. The management constantly strive to improve every aspect of the home to give the residents and their friends and relatives the best possible care and support.
I, personally, will be forever grateful for the support given to me by the home's manager at the time of my mum's passing. Thank you so much for your kindness and compassion at a time when I needed it the most. It was greatly appreciated.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for taking the time to write this review, we really appreciate your kind words. We all felt very honoured to have the pleasure of knowing your mother, she was a wonderful lady and so full of life till the end, we will miss her stories of her fabulous travels around the world. She was an amazing lady and is so missed by us all. I will be sure to share your review with the team.

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Review of

Reuben Manor

from D G (Son of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Reuben Manor are always supportive from the carers to the management. They have my mum's best interests at heart and can read the signs of any health related issues as they work with her so much that they understand her pattern of behaviour. One member of the care also liaised with GP above
and beyond to ensure my mum's needs were met. She enjoys the food and activities and management have always been supportive over the financial aspect of care.
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Review of

Reuben Manor

from J W (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall rating I'd give good, food is not deemed satisfactory. Same sandwiches for evening meals, cake and custard every day and mash. A pasty for evening meal is not acceptable for the money paid. Wheelchair users contained to building unless it's their turn to visit local pub. When she asks for a
bath, she's told staff are busy. I see that staff are very busy but this is not an excuse. Activities staff and carers work very hard and do their best with residents. I wouldn't want mam anywhere else but room for improvement.
Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I am pleased that you would give an overall rating of good and that you wouldn't want your mam anywhere else. I am sorry that you do have some concerns. I'd be very happy to discuss these further, so that we can take action. Please do contact me if you would like to meet.

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Awards / Recognitions (8)

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