Both our parents have been living at Burntwood Hall for about 6 months, in which time both mum & Dad have got to know the staff, and all the staff have got to know mum & Dad. They have got to know mum and Dads needs, likes, preferences and dislikes.
Consent is sort from Mum & Dad, they are provided with dignity, respect, built up a good working relationships.
Burntwood Hall has a very welcoming homely friendly atmosphere.
From what my sister & I have observed Staff from handy person to Home manager do their upmost for the individual. (Person centred care) We are also made to feel welcome at all times.
Burntwood Hall home manager as an open door policy, always has time to speak with us should we need.
As our parents have settled into living at Burntwood Hall and have a good trusting working relationship with all the staff-as helped put us at ease that the are cared for, health & hygiene met, have food/meal's cooked within the home, drinks, entertainment & as safe as can be.
↩Reply from Jane Davies, Manager at Burntwood Hall Care Centre
Thank you for taking the time to leave a review for Burntwood Hall. I will ensure the team receive your feedback.
