Care Homes Owned by Prime Life Ltd

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Prime Life Ltd
Prime Life Ltd are a respected UK care home provider, combining the benefits of comfortable and homely accommodations with care packages that are expertly tailored to meet the needs of each service user.

All carers are trained to respect the privacy and dignity of residents and the provider remains open to any advances in care or innovative practices that can further the capabilities and satisfaction of residential care.

Prime Life Ltd Locations (58)

58 Care Homes owned by Prime Life Ltd
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St Michael's

High Street, Waddington, Lincoln LN5 9RF 

8.5 32 reviews
"We are so grateful to St Michael's and the fabulous staff who supported my Grandmother during a respite stay. From the moment we contacted…"   Read all 32 reviews
Location Type Care Home

St Michael's is a newly-acquired care centre, providing personal care for up to forty clients whose needs are associated with old age or diagnosed dementia. The home has all single bedroom accommodation, all rooms have the benefit of an en-suite toilet… Read more about St Michael's

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • 40 Rooms
  • from £1,225 / week
Hawkhurst Care Centre

16/18 Shear Bank Road, Blackburn BB1 8AZ 

8.5 26 reviews
"My wife has been a resident in excess of 5 years. She has an end case of Alzheimer's. Care has always been excellent. My daughter and I are…"   Read all 26 reviews
Location Type Care Home

Hawkhurst Care Centre is a twenty-six bed care facility providing for clients whose needs are associated with their mental health needs, including dementia. All PrimeLife care services place respect at dignity at the core of their provision, combined… Read more about Hawkhurst Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 26 Rooms
  • from £1,225 / week
Stoneygate Ashlands

Ratcliffe Road, Leicester LE2 3TE 

8.4 14 reviews
"From the day my dad arrived at Ashlands, he was treated with such kindness and respect. He was extremely well cared for with the staff…"   Read all 14 reviews
Location Type Care Home

Ashlands is a purpose built 37 bed care centre providing for clients whose needs are associated with dementia, elderly care and physical disabilities. All accommodation is offered in a single en-suite bedroom format.… Read more about Stoneygate Ashlands

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 37 Rooms
  • from £1,349 / week
Phoenix Park Care Village

Phoenix Avenue, off Phoenix Parkway, Scunthorpe DN15 8NH 

8.4 54 reviews
"I would like to place an excellent review for the following reasons My mum was Overfields care home for nearly 2 years before sadly…"   Read all 54 reviews
Location Type Care Home

The Phoenix Park Care Village is registered to accommodate both nursing and residential clients and comprises three separate care facilities. Hill Top care centre provides care for 77 clients whose needs are associated with the ageing process, with… Read more about Phoenix Park Care Village

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 146 Rooms
  • from £1,286 / week
Brackendale House

1/3 St Peters Street, Sheringham NR26 8QY 

8.4 3 reviews
"My brother has been a resident since last Summer. He has got a fabulous room with all the facilities he could want. The location is also…"   Read all 3 reviews
Location Type Care Home

Brackendale House is a registered residential unit providing for 14 adult clients, whose needs are associated with mental health. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely… Read more about Brackendale House

  • Care Provided
  • Long Term/Permanent
  • Younger Adults
  • Mental Health
  • Alcohol / Drug Misuse
  • 14 Rooms
Chamberlaine Court

Chapel Street, Bedworth CV12 8PT 

8.3 16 reviews
"Every time I visit my nan, she always seems as comfortable and content as possible in her situation. I am always greeted by friendly and…"   Read all 16 reviews
Location Type Care Home

Chamberlaine Court is a purpose-built 38 bed care centre for clients whose needs are associated with elderly care, mental health, dementia care or physical disabilities. Accommodation is offered in a single room.… Read more about Chamberlaine Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 38 Rooms
  • from £1,349 / week
The Fieldings

Huthwaite Road, Sutton-in-Ashfield NG17 2GS 

8.3 4 reviews
"The Fieldings always feels welcoming when I visit my son. The staff are usually able to have a chat. Sometimes I am aware of the shortage…"   Read all 4 reviews
Location Type Care Home

The Fieldings is a spacious, purpose built home which has been beautifully refurbished. Facilities include 47 single en-suite bedrooms, lounges and dining rooms opening onto the garden and lawn, hairdresser, leisure facilitator and ample parking space.… Read more about The Fieldings

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • 47 Rooms
Chestnut House

62 High Street, Marton, Gainsborough DN21 5AW 

8.2 11 reviews
"When I first arrived I was terrified I would not fit in but the staff have been amazing and made me feel so welcome and at ease. There is…"   Read all 11 reviews
Location Type Care Home

Chestnut House is a 33 bed residential care centre for clients with needs associated with their mental health. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable… Read more about Chestnut House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Mental Health
  • Alcohol / Drug Misuse
  • 33 Rooms
Holmes House

Kenilworth Road, Wigston LE18 4UF 

8.0 11 reviews
"My 96-year-old mother settled down well at Holmes House, she moved when her dementia got worse and she needed a secure home. The staff are…"   Read all 11 reviews
Location Type Care Home

Holmes House provides forty-nine single bedrooms for clients whose needs are associated with old age. Clients may also have needs associated with their mental state, including dementia, a sensory impairment and/or a physical disability.… Read more about Holmes House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • 49 Rooms
  • from £1,225 / week
Lowfield House Nursing Home

39 Cornwall Street, Kirton-in-Lindsey, Gainsborough DN21 4EH 

8.0 5 reviews
"Emergency respite was required for my daughter. I did not know what I was to step into for my daughter's first time stay in adult care. I…"   Read all 5 reviews
Location Type Care Home

Lowfield House Nursing Home is a twenty-one bed community-based nursing home, providing for clients with needs associated with a learning disability or physical disability. All PrimeLife care services place respect at dignity at the core of their… Read more about Lowfield House Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • 21 Rooms
Mill House Care Centre

15 Mill Road, Great Ryburgh, Fakenham NR21 0ED 

8.0 15 reviews
"Nanny has been cared for at Millhouse since June 2021 -needing care with a diagnosis of Alzheimers. As a Family we can honestly say that we…"   Read all 15 reviews
Location Type Care Home

Mill House Care Centre is a thirty-three bed care centre offering care to clients with dementia and who have needs associated with old age, the building is discreetly separated into two separate units known as Mill and Mallard.… Read more about Mill House Care Centre

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Physical Disability
  • 44 Rooms
  • from £1,286 / week
Lutterworth Country House Care Home

2 Ashby Lane, Bitteswell, Lutterworth LE17 4LS 

7.7 15 reviews
"I have two parents staying at this care home and found the experience and transition between "parents home" to care home was "understood".…"   Read all 15 reviews
Location Type Care Home

Situated in the peace and tranquillity of the Leicestershire countryside, Lutterworth House can be found in the small parish of Bitteswell, approximately two miles from the centre of the attractive village of Lutterworth. Despite its rural location,… Read more about Lutterworth Country House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 66 Rooms
  • from £1,225 / week
Westerlands Care Village

Elloughton Road, Brough HU15 1AP 

7.5 24 reviews
"I visit Mum regularly at Westerlands and always find the staff and management team most welcoming and helpful/friendly and more importantly…"   Read all 24 reviews
Location Type Care Home

Westerlands Care Village is registered to provide accommodation to residential, Dementia and residents who require 24/7 support. Westerlands Care village also supports end of life care and to support with all your loved ones needs. The site comprises… Read more about Westerlands Care Village

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • 62 Rooms
  • from £1,286 / week
Acorn Close

2 Cotton Mill Crescent, Shepshed, Loughborough LE12 9DR 

3.5 4 reviews
"All staff are friendly, helpful and approachable. The rooms are good, communal areas are easily accessible and kept clean.…"   Read all 4 reviews
Location Type Care Home

Acorn Close is a 23-bed care home all with single en-suite accommodation, providing for clients whose needs are associated with mental health together with a provision for clients with learning disabilities.… Read more about Acorn Close

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 23 Rooms
Oval House

Gooding Avenue, Braunstone, Leicester LE3 1JS 

10 reviews
"Following the sudden and unexpected need for my mum to require 24-hour nursing care, I was apprehensive and worried about her going into a…"   Read all 10 reviews
Location Type Care Home

Oval House provides for 22 clients whose needs are based on their mental health with a view to preparing them for a future living in the community. Accommodation provided is finished to a luxury standard and are all single rooms.… Read more about Oval House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 24 Rooms
  • from £1,000 / week
Beechlands

28 Central Avenue, Clarendon Park, Leicester LE2 1TB 

10 reviews
"The staff should keep doing what they are going, They have provided me with excellent support and I am looking forward to moving into my…"   Read all 10 reviews
Location Type Care Home

Beechlands is an eighteen-bed residential unit, providing for clients whose needs are associated with their mental health. The home is also able to offer limited placements to clients with associated learning disabilities or physical disabilities.… Read more about Beechlands

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • 18 Rooms
Welholme Road Care Centre

3 Welholme Road, Grimsby DN32 0DY 

9 reviews
"The care here is exceptionally good. It is clean, very caring and extremely friendly at all times. I can come and go as I please and the…"   Read all 9 reviews
Location Type Care Home

Welholme Road Care Centre is a sixteen bed residential unit providing social care packages to adult clients with mental health needs, the accommodation is fully adapted for clients with physical disabilities. The unit can cater for clients with the potential… Read more about Welholme Road Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Physical Disability
  • Mental Health
  • Alcohol / Drug Misuse
  • 16 Rooms
Stoneygate Road Care Centre

50 Stoneygate Road, Leicester LE2 2AD 

9 reviews
"My great auntie went to Stoneygate Oaklands Leicester for two weeks while stuff was being sorted out at her old house for her return. After…"   Read all 9 reviews
Location Type Care Home

Stoneygate Road Care Centre offers nineteen places in total for adult clients whose needs are associated with mental health, four of these placements are within semi-independent living apartments, focusing on promoting independence.… Read more about Stoneygate Road Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 23 Rooms
1 Old Station Close

Shepshed, Loughborough LE12 9NJ 

8 reviews
"My brother was recently transferred to Old Station Close from his previous placement, and not before time too. The positive change in him…"   Read all 8 reviews
Location Type Care Home

Old Station Close is a purpose built care home providing care for 21 clients whose needs are associated with mental health, learning disabilities or physical disabilities. Accommodation is offered in single en-suite bedrooms.… Read more about 1 Old Station Close

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Mental Health
  • Alcohol / Drug Misuse
  • 21 Rooms
Southfield House

Albert Street, Brigg DN20 8HU 

7 reviews
"The home is very nice, and the staff and residents are pleasant. The food is very nice, and my room is nice.…"   Read all 7 reviews
Location Type Care Home

Southfield House is a fourteen-bed residential unit providing social care packages to adult clients with mental health. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable… Read more about Southfield House

  • Care Provided
  • Long Term/Permanent
  • Younger Adults
  • Mental Health
  • Alcohol / Drug Misuse
  • 14 Rooms
Stoneygate Oaklands

328 London Road, Leicester LE2 2PJ 

6 reviews
"The service and care at Oaklands are second to none. The team are superb and the support they offer to families is exceptional. The team go…"   Read all 6 reviews
Location Type Care Home

Stoneygate Oaklands is a 42-bed care centre providing for clients with mental health issues. All accommodation is offered in a single room format.… Read more about Stoneygate Oaklands

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 44 Rooms
White Acres Care Centre

15 Leicester Road, Shepshed, Loughborough LE12 9DF 

6 reviews
"As soon as you enter the large day room you are aware of a warm, friendly and happy atmosphere. Everyone I know who has visited has been…"   Read all 6 reviews
Location Type Care Home

White Acres Care Centre is a twelve-bed residential unit providing social care packages to clients with learning disabilities. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely… Read more about White Acres Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Learning Disability / Autism
  • 12 Rooms
Byron House

104 Drummond Road, Skegness PE25 3EH 

3 reviews
"Staff are always very helpful and keep in touch. Byron House is always lovely and clean. Always offered a drink when visiting.…"   Read all 3 reviews
Location Type Care Home

Byron House is a residential care centre, providing for twenty-three clients over the age of eighteen whose needs are associated with their mental health. All PrimeLife care services place respect at dignity at the core of their provision, combined… Read more about Byron House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Mental Health
  • Alcohol / Drug Misuse
  • 23 Rooms
Island Place

Gooding Avenue, Braunstone, Leicester LE3 1JS 

2 reviews
"He has been looked after well. Medication is given regularly and the food is very good. He is quite happy in this environment. He has put…"   Read all 2 reviews
Location Type Care Home

Island Place 39 places, offering accommodation in 10 self-contained flats. Island Place provides care for clients whose needs are associated with mental health issues, with an emphasis on supporting clients to retain a degree of independence.… Read more about Island Place

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 39 Rooms
Glengarriff House

8 King Street, Market Rasen LN8 3BB 

2 reviews
"In my experience, Glengariff has always been brilliant, with regular contact and updates recieved. Staff go above and beyond to find…"   Read all 2 reviews
Location Type Care Home

Glengarriff House is a fifteen-bed community based care home providing for clients with learning disability needs and associated challenging behaviour. All PrimeLife care services place respect at dignity at the core of their provision, combined with… Read more about Glengarriff House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Learning Disability / Autism
  • 18 Rooms
Cherry Tree Lodge

133 Macaulay Drive, Lincoln LN2 4ET 

2 reviews
"My brother's care is excellent. He's so happy here and the staff are so polite and friendly. The home is so clean - brilliant work - thank…"   Read all 2 reviews
Location Type Care Home

Cherry Tree Lodge is a nineteen-bed nursing home providing care packages for clients whose needs are associated with learning disabilities. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits… Read more about Cherry Tree Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Younger Adults
  • Learning Disability / Autism
  • 19 Rooms
South Street Care Centre

32 South Street, Sheringham NR26 8LL 

1 review
Location Type Care Home

South Street Care Centre is a unitised provision providing for a total of nineteen clients in small groups, whose needs are associated with mental health. Services range from long stay care, respite care, through to rehabilitative care.… Read more about South Street Care Centre

  • Care Provided
  • Long Term/Permanent
  • Younger Adults
  • Mental Health
  • Alcohol / Drug Misuse
  • 21 Rooms
The Mews

Ratcliffe Road, Stoneygate, Leicester LE2 3TE 

Location Type Care Home

The Mews in Leicester offers high quality care to its residents. Care home residents receive care and support with dignity and respect. Skilled staff support residents and offer them a wide range of stimulating social activities.… Read more about The Mews

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 5 Rooms
  • from £1,400 / week

Prime Life Ltd Reviews (1317)

8.8

Prime Life Ltd has a Group Review Score of 8.8 (8.790) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Prime Life Ltd must have a Review Score.

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Review of

Lutterworth Country House Care Home

from M D (Son of Resident) published on 5 February 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lutterworth Country Care Home are outstanding. It's a very clean, warm home-from-home environment. The staff simply go above and beyond, as though the residents are their family. The home is incredibly well run.
  • Facilities
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  • Treated with Dignity
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Review of

Phoenix Park Care Village

from G P (Daughter of Resident) published on 5 February 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in Overfields for nearly 2 years . We felt as a family that we had mum back . Mum went out on day trips which we did not think would happen . The care is excellent , especially for complex needs / mental health . Mum was placed on end of life care in december. All staff treated mum with dignity,
respect , compassion , empathy , mum was never alone , and passed away peacefully where she wanted to be
My mum passed away in a place she called home , we cannot express our thanks enough and to highly recommend .
Mum was happy , and very well looked after , always clean , nothing was to much trouble for the staff .
5 stars .
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  • Treated with Dignity
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Review of

Meadow View Care Centre

from Ann W (Wife of Resident) published on 3 February 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my husband receives at Meadow View. He is treated with dignity and courtesy. The staff are very professional and friendly and willing to sort out any problems that may arise.
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  • Treated with Dignity
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Review of

Charnwood Oaks

from K L (Wife of Resident) published on 3 February 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident in the home for three weeks, during which time he was treated with dignity, kindness and respect. The staff were always helpful and could not do enough to ensure his comfort in a warm and friendly manner. A lot of thought has gone into providing activities as part of care.
My thanks to you all.
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Review of

Charnwood Oaks

from M H (Son of Resident) published on 27 January 2026
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the way mum was taken care of at Carnwood Oaks. It is a clean, properly run home with a high standard of care given. The staff were very supportive and approachable when my mum sadly passed away. I had no concerns about her care.
Reply from diane Smith, Director at Charnwood OaksThank you for taking the time to complete this review and for your kind words.
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  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review of

St Michael's

from Claire O (Granddaughter of Resident) published on 27 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to St Michael's and the fabulous staff who supported my Grandmother during a respite stay. From the moment we contacted St Michael's they went above and beyond to help us: helping with the transition and discharge from hospital, ensuring a speedy start date was arranged and completing
forms etc.
Upon arrival, my Gran received the warmest welcome with carers helping her in and getting her settled into the room. Carers demonstrated such respect and dignity for her, with diabetics needs supported through regular communication with the appropriate nurse teams.
She rebuilt her strength and independence at a pace that allowed her to return home after a few weeks. The social opportunities were fantastic too - flower arranging, ice cream van visits, Xmas meals out, bingo and songs/ music!! Wonderful!! Gran told us how tasty the food was and enjoyed the variety of meals.
The home was always clean, warm and warm welcoming - a home from home!
Thank you so much to the team!
Reply from diane Smith, Director at St Michael'sThank you for taking the time to complete this review and for your kind words.
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Review of

Meadow View Care Centre

from P R (Partner of Resident) published on 20 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and sympathetic to me in view of the circumstances, rooms very clean and allowed to stay as long as I wanted, keeping in mind my partner was suffering very badly from the effects of the severe disease that is dementia.
Reply from Diane Smith, Director at Meadow View Care CentreThank you for your kind words and for taking the time to complete this review.
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Review of

Fir Close

from Lynda P (Daughter of Resident) published on 20 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 5 half years at Fir Close. She is now on end of life care for advanced dementia and related health issues. The staff is caring, kind and knowledgeable. I feel supported in my role as Mum's only living child. I visit frequently and always find Mum well-looked after.
The staff obviously know her well and anticipate her needs. They have always listened to her.
Reply from diane Smith, Director at Fir CloseThank you for your kind words and for taking the time to complete this review.
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Review of

Barons Park Nursing Home

from Michael P (Son of Resident) published on 20 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was under the care of Barons Park for a short period of time but all staff were diligent, attentive and caring throughout. Nothing was too much trouble and time was taken to get to know Mum therefore understanding her specific needs. As her family we were supported throughout too, contact was
maintained when necessary and staff were open and honest.
Reply from Diane Smith, Director at Barons Park Nursing HomeThank you for your kind words and for taking the time to complete this review.
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Review of

Birch Green Care Home

from Paula C (Daughter of Resident) published on 19 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Emma and her team enough, my mother lived on her own until she was 94. Moving into a care home was not what she wanted, however it was what she needed. The home does more than care for their residents, they care for the family. My sister and I have had meetings with Emma and Jill and
they've understood how we feel and explain the reasons behind mums behaviour when she moved in.
Mum after 4 months has finally settled and the unique things Birchgreen do for residents is unbelievable. I can't thank them enough, for anyone who wants an extended family, this is the place to trust your loved ones to. Residents are treated with care and respect, I will also say love as I've seen it myself. Thank you forever grateful xx
Reply from Emma Morgan, General Manager at Birch Green Care HomeThank you for you kind works Paula.
Kind Regards
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Review of

Peaker Park Care Village

from M S (Brother of Resident) published on 13 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident for twenty months, suffering from Alzheimer's dementia and she was thoroughly well looked after by all the staff. She eventually succumbed to Alzheimer's, but the staff looked after her brilliantly right to the very end.
Reply from Diane Smith, Director at Peaker Park Care VillageThank you for your kind words and for taking the time to complete this review.
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Review of

The Old Rectory

from Mary S (Daughter-in-law of Resident) published on 13 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
We absolutely cannot fault The Old Rectory. Mum in Law has been so much happier since living there and has now been a resident for just over a year. Her health and wellbeing continue to be good, and she has made many friends. The staff are Wonderful and very supportive and as a family we know that Mum
is safe and cared for. The Old Rectory is a busy home and there are always activities for residents to join in with. We feel reassured by the photos posted on social media too and it's lovely to see Mum so happy.
Reply from diane Smith, Director at The Old RectoryThank you for your kind words and for taking the time to complete this review.
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Review of

The Old Rectory

from A S (Daughter of Resident) published on 13 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum receives excellent care. The staff make the home so friendly and welcoming to the residents family and visitors. I feel very reassured that my mum is safe and looked after. The activities are the best around.
Reply from diane Smith, Director at The Old RectoryThank you for your kind words and for taking the time to complete this review
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Review of

Charnwood Oaks

from Gillian R (Resident) published on 9 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I am coming to the end of my stay & I would like to praise all members of staff for treating me with nothing but kindness & dignity during my stay. They could predict when I needed more help during my stay. For one part of my stay I was ill with sickness when one person stayed with me as much as he
could, he even tried to work out what I could take as sustenance, so he blitzed something up for me to drink. Where I would be without this care I do not know. The remainder of the time I was treated like a friend, without avoiding giving the utmost care. I stayed from June 2025-Dec2025
Reply from diane Smith, Director at Charnwood OaksThank you for your kind words and for taking the time to complete this review. We are pleased you enjoyed your stay with us.
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Review of

Phoenix Park Care Village

from L G (Wife of Resident) published on 9 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been into Overfields for respite twice. He was cared for with the utmost kindness and respect by all of the staff, his personal care and his room was always clean and tidy. They took time to engage with him asking him about his life, which he loved. He really enjoyed both of his stays
and will not hesitate to take him for respite in the future - all in all excellent staff and facilities.
Reply from diane Smith, Director at Phoenix Park Care VillageThank you for taking the time to complete this review and for your kind words.
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Review of

The Old Rectory

from John R (Brother of Resident) published on 5 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit over the last 2 years I have always found the staff very good and welcoming and I have always found my brother very comfortable.
Reply from diane Smith, Director at The Old RectoryThank you for your kind words and for completing this review.
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Review of

Springhill Care Home

from Rachel L (Daughter of Resident) published on 24 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Springhill Care Home has been absolutely excellent in the care they provide for my mum. She is currently back living there following a recent hospital admission, and once again the staff have shown outstanding dedication, kindness, and professionalism.
This is not the first time Springhill has cared
for my mum. On a previous stay, they nursed her back to health so well that she was able to return home in between her stays, which meant so much to both her and our family.
The staff are caring, attentive, and genuinely compassionate, always treating my mum with dignity and respect. We have complete confidence in the care she receives, and it is incredibly reassuring to know she is in such safe and capable hands.
I cannot recommend Springhill Care Home highly enough and am deeply grateful for everything they do.
Reply from Deborah Bennett, Manager at Springhill Care HomeThank you for such a lovely review. It really does show what a great team of staff, we have working at Springhill care home.
Kind regards Deborah
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Review of

Fir Close

from Sharon A (Sister of Resident) published on 23 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very well cared for at Fir Close. She is always happy. I love coming to Fir Close to see my sister, residents & staff. It is a very happy atmosphere. When I leave to go home, I say bye to my sister without feeling upset.
Reply from diane Smith, Director at Fir CloseThank you for completing this review and for your kind words.
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Review of

Fir Close

from Michael M (Brother of Resident) published on 23 December 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Fir Close and its staff are friendly and approachable if we have any concerns regarding in my case, my sister, who has down syndrome & stage two dementia. The staff are always willing to listen and take on board any concerns I have. We had a few hiccups when my sister first went into
Fir Close, but talking with the staff sorted them out. The cleanliness of the home is excellent, and so is the food they serve. My sister's room is cosy and has everything she needs: wardrobe space and drawers, etc. The reception facility are also good with plenty of activities for the residents.
Reply from diane Smith, Director at Fir CloseThank you for completing this review and for your kind words.
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Review of

Charnwood Oaks

from Stephen H (Power of Attorney of Resident) published on 23 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I visited Charnwood Oaks prior to our friend, who had pancreatic cancer, being admitted. We were given a tour of the whole facility and came to the conclusion that it would be suitable for our friend as we could not fault it in any way.
Our friend was a resident for about six weeks prior
to her death and we could not fault any aspect of the facility.
The carers were most professional, with some going above and beyond their duty.
When visiting, we were always warmly greeted and given an update on our friend's condition.
Thank you for everything.
Reply from diane Smith, Director at Charnwood OaksThank you for your kind words and for taking the time to complete this review.
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