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Care Homes Owned by Hartford Care Group Ltd

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hartford Care Group Ltd
Hartford Care is proud to create caring communities across its 29 care homes in the south of England.

Since 2003, Hartford Care has been dedicated to providing residential, dementia and nursing care of the highest quality. Guided by its values of Creating Caring Communities, Hartford Care ensures that every home is a place where residents feel safe, respected and truly at home.

Each care home is built around a warm and welcoming environment, where residents are supported by compassionate, enthusiastic and like-minded individuals. Hartford Care works closely with residents and their families to deliver personalised care plans that respect dignity, privacy and individuality, while promoting independence wherever possible.

With a strong family ethos and a commitment to making a positive difference, Hartford Care is proud of the care it delivers and the communities it nurtures — helping residents live life to the fullest every day.

Hartford Care Group Ltd Locations (45)

 - Browse 45 Care Homes owned by Hartford Care Group Ltd
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Hawkinge House Proactive Assessment Unit
1 Hurricane Way, Hawkinge, Folkestone CT18 7SS 
9.2 11 reviews
Hawkinge House Proactive Assessment Unit, Folkestone, Kent
"So far Mums care has been good. All staff friendly and accommodating and happy to support with any query that we have as a family. Well…"   Read all 11 reviews
  • from £2,125 / week
  • 62 Rooms
Location Type Care Home

Hawkinge House Proactive Rehabilitation Unit, PRU for short, is a rehabilitation unit for patients that have been in an acute setting and require further support before returning to their home, ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Greenleigh Care Home
219 Wolverhampton Road, Sedgley, Dudley DY3 1QR 
9.1 8 reviews
Greenleigh Care Home, Dudley, West Midlands
"My dad moved into Greenleigh care home in January 2025. He had previously lived at home with his wife who was his full time carer along…"   Read all 8 reviews
  • from £1,150 / week
  • 35 Rooms
Location Type Care Home

In Dudley, Greenleigh provides high-quality residential care, dementia support and short-term respite in an environment designed to promote comfort, reassurance and dignity. Every resident is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ashgrove
Chester Road, Gresford, Wrexham LL12 8PP 
9.1 14 reviews
Ashgrove, Wrexham, Wrexham
"Our mum has been at Ashgrove for 4years. She settled in well with staff who welcomed her and made her feel safe and comfortable. The…"   Read all 14 reviews
  • from £1,200 / week
  • 51 Rooms
Location Type Care Home

Ashgrove is located on the outskirts of the vibrant town of Wrexham and can be easily reached by public transport. The purpose built home is beautifully decorated to create a warm and homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Broughton Hall
Gatewen Road, New Broughton, Wrexham LL11 6YA 
9.0 6 reviews
Broughton Hall, Wrexham, Wrexham
"The entertainment throughout December was excellent. The Hall throughout was decorated beautifully for Christmas my father who is a…"   Read all 6 reviews
  • from £1,000 / week
  • 35 Rooms
Location Type Care Home

Broughton Hall is situated just 5 minutes walk from the centre of Broughton and is easily accessible by public transport. The purpose built home is beautifully decorated to create a warm and homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
Rhosyn Melyn
Cefn Road, Wrexham LL13 9NH 
9.0 10 reviews
Rhosyn Melyn, Wrexham, Wrexham
"The care provided in this care home was excellent. The staff exemplary and looked after the residents like they were family. I could not…"   Read all 10 reviews
  • from £1,300 / week
  • 66 Rooms
Location Type Care Home

Rhosyn Melyn is situated in an ideal location on the outskirts of Wrexham and is easily accessible by public transport. The purpose built home is beautifully decorated to create a warm and homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Hawkinge House
Hurricane Way, Hawkinge, Folkestone CT18 7SS 
8.9 25 reviews
Hawkinge House, Folkestone, Kent
"I have been coming here for nearly three years and have no complaints/concerns about the care given to my sister every day. She is treated…"   Read all 25 reviews
  • from £2,125 / week
  • 146 Rooms
Location Type Care Home

Hawkinge House, located in Hawkinge, in Folkestone, is a 60-capacity care home from the portfolio of Harford Care that specialises in a wide range of nursing requirements, while also offering day ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Ashley Grange Nursing Home
Lode Hill, Downton, Salisbury SP5 3PP 
8.8 39 reviews
Ashley Grange Nursing Home, Salisbury, Wiltshire
"My nans time at Ashley Grange was short but sweet, but our overall experience was excellent. They treated my Nan with dignity, respect and…"   Read all 39 reviews
  • from £1,450 / week
  • 55 Rooms
Location Type Care Home

Ashley Grange is a delightful character residential and nursing home, nestled in the beautiful Wiltshire countryside and on the stunning New Forest border. Located just outside of the beautiful ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Aldergrove Manor Care Home
280a Penn Road, Penn, Wolverhampton WV4 4AD 
8.8 13 reviews
Aldergrove Manor Care Home, Wolverhampton, West Midlands
"As a care home can't fault the care given, it is exceptional, nothing is too much trouble, always available to listen and help with any…"   Read all 13 reviews
  • from £1,000 / week
  • 70 Rooms
Location Type Care Home

Aldergrove Manor Care Home in Wolverhampton offers residential, dementia care and respite care. The 71-bed care home has landscaped gardens and plenty of opportunity for bird watching. ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Delves Court
2 Walstead Road, Walsall WS5 4NZ 
8.7 29 reviews
Delves Court, Walsall, West Midlands
"Mom seems happy staff are lovely and so kind to her its a lovely place sometimes she has food for her dinner that she dont like bus they…"   Read all 29 reviews
  • from £1,124 / week
  • 64 Rooms
Location Type Care Home

Delves Court is located on the outskirts of the pleasant town of Walsall and is easily accessible by public transport. The purpose built home is beautifully decorated to create a warm and homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Island Court Care Home
Bourne Street, Woodsetton, Bilston WV14 9HN 
8.7 28 reviews
Island Court Care Home, Bilston, West Midlands
"Thank you all so much for looking after our Aunt The Administration, Nursing and carers were fabulous nothing was to much trouble Our…"   Read all 28 reviews
  • from £1,200 / week
  • 55 Rooms
Location Type Care Home

Island Court Care home is a care home providing nursing care within easy reach of the three cities of Dudley, Wolverhampton and Walsall. All rooms have modern facilities and ensuite bathrooms. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Benton House
Gattison Lane, Rossington, Doncaster DN11 0NQ 
8.4 9 reviews
Benton House, Doncaster, South Yorkshire
"I find the care home excellent the management and staff are all very careing and give the patients the best care you could wish for their…"   Read all 9 reviews
  • from £1,186 / week
  • 34 Rooms
Location Type Care Home

Benton House in Doncaster provides a warm, homely environment where people are supported to live with comfort, dignity and respect. Situated in New Rossington, the home offers residential, nursing, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Springfield Park Care Home
Springfield Park, Bolton Road, Rochdale OL11 4RE 
8.2 6 reviews
Springfield Park Care Home, Rochdale, Greater Manchester
"My wife Pat has been a resident at Springfield park care home for three years now. I have always felt that all the staff do a marvellous…"   Read all 6 reviews
  • from £1,100 / week
  • 70 Rooms
Location Type Care Home

Springfield Park is located in attractive parklands close to Rochdale and specialises in nursing care for young and elderly physically disabled residents as well as residential care. The ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Victoria Lodge Care Home
41 Bent Street, Brierley Hill DY5 1RB 
7.9 5 reviews
Victoria Lodge Care Home, Brierley Hill, West Midlands
"We have found Victoria Lodge Care Home to be warm, friendly, clean and welcoming. The managers and staff are very efficient, understanding…"   Read all 5 reviews
  • from £1,100 / week
  • 63 Rooms
Location Type Care Home

Victoria Lodge Care Home in Brierley Hill, West Midlands is a 63-bed care home offering dementia care, residential care and respite care. Victoria Lodge, near Dudley, is close to local shops and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ramsgate Care Centre
66/68 Boundary Road, Ramsgate CT11 7NP 
7.8 2 reviews
Ramsgate Care Centre, Ramsgate, Kent
"After looking into care homes for my mum I stumbled across this wonderful place. Mum has been here since April 25 and settled in so much…"   Read all 2 reviews
  • from £1,200 / week
  • 50 Rooms
Location Type Care Home

Choosing care for a loved one can feel overwhelming, and Ramsgate Care Centre aims to make that decision easier by offering reassurance, experience and genuine warmth. Based in Ramsgate, the home ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ashleigh Court
Chester Road, Gresford, Wrexham LL12 8PP 
1 review
Ashleigh Court, Wrexham, Wrexham
"I have just come back from visiting my mum and decided to take the time to review Ashleigh Court. My mum is 91in mobile and has special…"   Read review
  • from £1,200 / week
  • 50 Rooms
Location Type Care Home

Ashleigh Court is situated in a pleasant, rural location on the outskirts of Wrexham and it easily accessible by public transport. The home can accommodate both married couples and single residents ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Hartford Care Group Ltd Reviews (2223)

9.3

Hartford Care Group Ltd has a Group Review Score of 9.3 (9.324) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.

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Review of

Delves Court

from James P (Husband of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff good with resident and family. My wife, who is the resident, cannot join in many activities as she is virtually blind and deaf, she does not always like the meals.
Reply from Jenni Laffoley, Head of Marketing at Delves CourtThank you for your feedback. We are pleased to hear that you feel our staff are good with residents and families. We understand the challenges your wife faces due to her sight and hearing difficulties, and we appreciate your comments regarding activities and meals. We will continue to look at ways to support her individual needs and improve her overall experience. Thank you again for taking the time to share your thoughts with us.
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Review of

Malden House

from C H (Daughter of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been visiting my mother for 18 months now and it is such a warm and friendly place to be! We can visit her for coffee and chats and be in the lovely conservatory or in her room if she is tired. We are continually impressed with the kind staff who all know my mother very well - even the smallest
of details regarding diet, activity, mood and increasing levels of personal care needed. I don't know how the communication amongst staff is so strong - it is v impressive! Just this morning I was going through her wardrobe - laundry is done immaculately (we have marked it all) and her room is always fresh and spotless - just how my mother lived at home!!
Reply from Jenni Laffoley, Head of Marketing at Malden HouseThank you so much for your lovely feedback. We are delighted to hear that you find the home warm and welcoming, and that our staff's kindness, communication, and attention to detail have made such a positive impression. We are also pleased that you are happy with the cleanliness of your mother's room and the care taken with her laundry. Your kind words mean a great deal to us.
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Review of

Greenleigh Care Home

from Denise W (Daughter of Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home always clean and tidy. Moms room clean and tidy aswell. Staff friendly and welcoming. Management very approachable and any problems sorted promptly. Thank for care given to my mom.
Reply from Jenni Laffoley, Head of Marketing at Greenleigh Care HomeThank you for your kind feedback. We are pleased to hear that you find the home clean and tidy, and that your mum's room is well cared for. It is also wonderful to know that our staff are friendly and welcoming, and that you feel management is approachable and responsive. Your appreciation means a great deal to us, and we are grateful for your kind words about the care provided.
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Review of

Harlow Hall

from S P (Son of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 1 weeks respite here in May.
All the staff were amazing and she was very well looked after. The home is very tidy and has all the facilities she needed. The food is of a very high standard. She enjoyed her shirt stay here.
Highly recommend.
Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your kind feedback. We are so pleased to hear that your mother was well looked after during her respite stay with us in May. It is also wonderful to know she enjoyed the food and all the facilities during her short stay with us. Our team will be delighted to hear your feedback about them, and we really appreciate your recommendation.
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Review of

Cotswolds Rise Care Home

from Ash L (Grandson of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice friendly helpful staff. Good facilities and clean , seem very caring and make you all feel welcome nice space outside and plenty of opportunity for socialising playing games or watching the soaps on TV
Reply from Jenni Laffoley, Head of Marketing at Cotswolds Rise Care HomeThank you for your kind feedback. We are pleased to hear that you find our staff friendly and helpful, and that you feel welcomed in the home. It's also great to know you are happy with the facilities, cleanliness, and outdoor space, and that there are plenty of opportunities for socialising and activities. We really appreciate you taking the time to share your thoughts.
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Review of

Cotswolds Rise Care Home

from N D (Son of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Really lovely place and really happy with everything really look after mum and she is happy and chilled and it's very clean and tidy and look after mum so well and feel so welcome and friendly would be happy to recommend
Reply from Jenni Laffoley, Head of Marketing at Cotswolds Rise Care HomeThank you for your lovely feedback. We are very pleased to hear that your mum is happy, relaxed, and well cared for, and that you find the home clean, welcoming, and friendly. Your recommendation means a great deal to us, and we truly appreciate your kind words.
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Review of

Harlow Hall

from Robert B (Husband of Resident) published on 22 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fiona, my wife spent a weeks respite care at Harlow Hall, which enabled me to attend a choral event in Cornwall. We were well greeted upon arrival and Fiona was made to feel welcome. Our overall experience of Harlow Hall was positive and we would not hesitate to use this friendly caring facility
in the future.
Reply from Jenni Laffoley, Head of Marketing at Harlow HallThank you for your kind feedback. We are delighted to hear that Fiona felt welcomed and well cared for during her respite stay at Harlow Hall. It is wonderful to know that your overall experience was positive, and we truly appreciate your kind words about our friendly and caring team. We look forward to welcoming you both again in the future.
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Review of

Hawkinge House

from N S (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the effort and care used by the care team at Hawkinge House. They have gone to great lengths to make my dad comfortable and secure, and always kept me informed of all possible updates.
Reply from Tara Peacock, Registered Manager at Hawkinge HouseThank you for taking the time to write a review. We are so pleased you are happy with the care your Father receives and will make sure the staff are made aware of your comments.
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Review of

Woodchurch House

from J M (Respite Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I spent two weeks at Woodchurch House after foot surgery, and I can say that my experience was very positive. The rooms are comfortable and clean, the food is simple but good, and the staff is very helpful and friendly. Overall, a very good experience.
Reply from Jenni Laffoley, Head of Marketing at Woodchurch HouseThank you for your kind words and for taking the time to share your experience. We're delighted to hear that you had a positive stay at Woodchurch House following your foot surgery. It's wonderful to know that you found the rooms comfortable, the food enjoyable, and our staff helpful and friendly. Your feedback means a great deal to us, and we wish you a smooth and full recovery.
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Review of

Cotswolds Rise Care Home

from J T (Grandson of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the team enough for the care and kindness they've shown my Grandma. Once reluctant to go into a care home, she quickly grew fond of the staff, environment and care provided. The staff are genuinely compassionate, attentive and always willing to go the extra mile to make residents feel
comfortable and valued. The home itself truly feels like a home rather than a facility.
It has given myself and my family real peace of mind knowing my grandma is so well looked after. Highly recommend.
Reply from Jenni Laffoley, Head of Marketing at Cotswolds Rise Care HomeThank you so much for your heartfelt review. We're truly touched by your kind words and delighted to hear that your Grandma has settled in so well at Woodchurch House. It means a great deal to us that she feels comfortable, valued, and at home in our care.
Our team works hard to create a warm, friendly environment for every resident, and it's lovely to know that their compassion and dedication have brought peace of mind to you and your family. Thank you again for your recommendation - it is greatly appreciated.
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Review of

West Cliff Hall Care Home

from Cheryl C (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in West Cliff for I think nearly 4 years, and I dont have any complaints at all, Repeka is always available for any concerns I might have, she is always helpful and always very nice. I also like Chelsey again never too busy to help if I need to talk about anything. In fact all the staff
are nice. I think most of them like my mum. I hope so, and for me its just knowing she is warm, safe, getting fed, and her meds at right times cos then she dosent get any seizures anymore, which was aworry years ago. Her memory is going downhill now and she is up and down so she is in the best place now. Thank you.
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Review of

Rhosyn Melyn

from J K (Friend of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided in this care home was excellent. The staff exemplary and looked after the residents like they were family. I could not recommend it enough.
Reply from Jenni Laffoley, Head of Marketing at Rhosyn MelynThank you for your lovely feedback. We're so pleased to hear you are happy with the level of care provided and that our team's support has made such a positive impression on you. Your recommendation is greatly appreciated.
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Review of

Delves Court

from J B (Friend of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom seems happy staff are lovely and so kind to her its a lovely place sometimes she has food for her dinner that she dont like bus they change it they am really good with her when shes not feeling her best
Reply from Jenni Laffoley, Head of Marketing at Delves CourtThank you for your lovely feedback. We're so pleased to hear your mum is happy and feels well cared for by our team. It's wonderful to know our staff's kindness and support make a difference, especially when she's not feeling her best. We're always happy to adapt meals to ensure residents are comfortable and enjoying their dining experience.
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Review of

Alton Place

from C V (Granddaughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been staying at this care home, and I honestly can't thank the staff enough for the care they provide. Everyone is so kind, patient, and genuinely attentive - it really shows that they care about the residents as individuals. The home is always clean, welcoming, and has a lovely atmosphere.
The staff keep families updated and go the extra mile to make sure residents are comfortable, safe, and happy. It gives me real peace of mind knowing my nan is in such good hands. I would highly recommend this care home to anyone looking for a place where their loved ones will be truly cared for.
Reply from Jenni Laffoley, Head of Marketing at Alton PlaceThank you for your kind feedback. We're delighted to hear you feel reassured by the care and support provided by the team, and that your nan is comfortable and well looked after. It's also lovely to know you find the home welcoming and well-maintained. Your recommendation is greatly appreciated. Thank you.
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Review of

Alton Place

from S T (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to stay in Alton Place initially for respite care, but when the time came for her to go back to her own home, she preferred stay. Alton Place, to us, seems a shining example of how a home for people requiring care should be. The whole place is full of laughter, activity and also quiet times
when preferred. The rooms are spacious and the house management team were happy to help make Mum's room feel her own with personal pictures and cherished items. The activity agenda is so varied, covering all sorts of things Mum hasn't done for years( if ever !). But along with the scheduled activities, there is an amazing spontaneity to events too, for example just getting in the van and going to look at the Christmas lights or doing the latest dance trend for the social media page. We couldn't be more happy with our choice of residence for our lovely Mum and feel blessed we found Alton Place.
Reply from Jenni Laffoley, Head of Marketing at Alton PlaceThank you so much for your lovely review. We're delighted to hear your mum felt so happy and at home with us that she chose to stay permanently. It's wonderful to know she's enjoying the activities, fun experiences, and warm atmosphere at Alton Place. Your kind words mean so much to our team, and we're grateful you chose us to care for your lovely mum.
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Review of

Hawkinge House 2nd Floor Unit

from Daniel F (Son of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a 4 week stay, it has been so reassuring to see how well the staff have treated my father. Everyone has been wonderful, and very professional.


Hawkinge House has been a fantastic place that we will be using again in future!

Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you for your kind feedback. We are delighted to hear that your fathers four-week stay at Hawkinge House provided you with such reassurance. It is wonderful to know that our teams professionalism, care, and dedication made a positive impact on both you and your fathers experience.
We take great pride in delivering high-quality, person-centred care, and your comments will be shared with the team as they will be truly encouraged by your words.
We look forward to welcoming your father back in the future and supporting you both again.
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Review of

Newland House

from H F (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just had my semi-quarterly catch-up with the Manager (which I have in addition to chats to the staff on hand when I visit), and I continue to be impressed with the care and consideration with which they look after my mother. We were so glad to find Newland House (in the middle of a COVID lockdown),
and have been able to breathe easy knowing she is in good hands, and receiving such good care that matches her increasing needs.
Reply from Jenni Laffoley, Head of Marketing at Newland HouseThank you for your positive feedback. We're very pleased to hear you continue to feel reassured by the care and support provided to your mother. It means a great deal to know you have confidence in the team, especially given the circumstances in which you found us. We remain committed to providing high-quality, person-centred care as your mother's needs change.
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Review of

West Cliff Hall Care Home

from Sandy H (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has blossomed since she has been at West Cliff hall, she has been at the home for nearly a year... she is always saying how lovely the home is.... and how nice the food is!... All the staff are so friendly to mum and myself nothing us too much trouble for any of them. Mums room has a view
over the water and she loves seeing the ships come in and out of the docks. When ever we visit there are always activities going on... mum always joins in!!! Her favourite activity is when Louise reads a story ... mum loves being read to!!!
I often book in to have a meal with mum and her two friends she has met there, oh my goodness there meals are delicious. I cannot recommend West Cliffe highly enough...I looked at a few and I'm so happy I chose West Cliffe...... mum is so very very happy there !!!
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Review of

Newland House

from C B (Friend of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Newland House is very positive. The staff are friendly and helpful and look after the residents in a sensitive and supportive way.
The home is clean and well-equipped and there is a cheerful and positive atmosphere.
Reply from Jenni Laffoley, Head of Marketing at Newland HouseThank you for your kind feedback. We're pleased to hear you have had such a positive experience and that you find the team friendly, supportive, and attentive to residents' needs. It's also lovely to know you appreciate the clean, welcoming environment and positive atmosphere. Thank you for taking the time to share your experience
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Review of

Woodchurch House

from Jackie R (Wife of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Woodchurch house now for a few months.it was a very.very hard decision for me and my family
Jino helped us so much.excellant manager.
It took my husband only a short time to settle.within a few weeks really.i didn't visit the first 4 weeks.to let him settle.i was so happy to
see him that fifth week.all the strain had gone out of his face.and he said he was happy.thats all I want from him now.really lovely staff.all of them.so friendly and patient with other residents.lovely room.they keep me informed of any medical issues
.we still are working on sleeping arrangement.he prefers to sleep in lounge most of the time.they try to encourage him.no force.its what he wants.anybody reading this review..please be reassured how lovely the staff are
Reply from Jenni Laffoley, Head of Marketing at Woodchurch HouseThank you for your thoughtful feedback. We're very pleased to hear that your husband has settled well and that you feel reassured by the support and communication from the team. It's also lovely to know you've found the staff friendly, patient, and respectful of his preferences. Your kind words are greatly appreciated. Thank you for sharing.
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Awards / Recognitions (9)

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