1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Hartford Care Group Ltd

Care Homes Owned by Hartford Care Group Ltd

Jobs
9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Hartford Care Group Ltd
Hartford Care is proud to create caring communities across its 29 care homes in the south of England.

Since 2003, Hartford Care has been dedicated to providing residential, dementia and nursing care of the highest quality. Guided by its values of Creating Caring Communities, Hartford Care ensures that every home is a place where residents feel safe, respected and truly at home.

Each care home is built around a warm and welcoming environment, where residents are supported by compassionate, enthusiastic and like-minded individuals. Hartford Care works closely with residents and their families to deliver personalised care plans that respect dignity, privacy and individuality, while promoting independence wherever possible.

With a strong family ethos and a commitment to making a positive difference, Hartford Care is proud of the care it delivers and the communities it nurtures — helping residents live life to the fullest every day.

Hartford Care Group Ltd Locations (45)

45 Care Homes owned by Hartford Care Group Ltd
List View
Map View
Sort By
Alton Place

Winchester Road, Alton GU34 1UY 

8.8 5 reviews
"Alton Place has truly been a wonderful choice for my Dad, and I'm so glad we decided to bring him here. He absolutely loves the daily…"   Read all 5 reviews
Location Type Care Home

Alton Place, a brand-new state-of-the-art care home, welcomed its first residents in July 2025. Offering expert-led care across residential, dementia, day care, end-of-life care, and respite breaks, the home features 67 modern en suite bedrooms designed… Read more about Alton Place

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • 67 Rooms
  • from £1,675 / week
Hawkinge House Proactive Assessment Unit

1 Hurricane Way, Hawkinge, Folkestone CT18 7SS 

8.7 6 reviews
"My dad has been looked after amazingly . From every aspect , management and carers have been superb. Level of medical care has been second…"   Read all 6 reviews
Location Type Care Home

Hawkinge House Proactive Rehabilitation Unit, PRU for short, is a rehabilitation unit for patients that have been in an acute setting and require further support before returning to their home, either independently, or with a package of care. For most… Read more about Hawkinge House Proactive Assessment Unit

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 62 Rooms
  • from £2,125 / week
Hawkinge House

Hurricane Way, Hawkinge, Folkestone CT18 7SS 

8.7 19 reviews
"My father was in the long term care for just under two years suffering from dementia. Dad was a very difficult person and sadly his…"   Read all 19 reviews
Location Type Care Home

Hawkinge House, located in Hawkinge, in Folkestone, is a 60-capacity care home from the portfolio of Harford Care that specialises in a wide range of nursing requirements, while also offering day care to the local community. While pursuing quality… Read more about Hawkinge House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 146 Rooms
  • from £2,125 / week
Island Court Care Home

Bourne Street, Woodsetton, Bilston WV14 9HN 

8.7 26 reviews
"Thank you all so much for looking after our Aunt The Administration, Nursing and carers were fabulous nothing was to much trouble Our…"   Read all 26 reviews
Location Type Care Home

Island Court Care home is a care home providing nursing care within easy reach of the three cities of Dudley, Wolverhampton and Walsall. All rooms have modern facilities and ensuite bathrooms. Residents are encouraged to personalise their rooms… Read more about Island Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 55 Rooms
  • from £900 / week
Ashgrove

Chester Road, Gresford, Wrexham LL12 8PP 

8.5 10 reviews
"My mother has been a resident at Ashgrove for the past 11 months. She has dementia, and I cannot fault the care and compassion she has been…"   Read all 10 reviews
Location Type Care Home

Ashgrove is located on the outskirts of the vibrant town of Wrexham and can be easily reached by public transport. The purpose built home is beautifully decorated to create a warm and homely environment for the residents, whilst providing the best care… Read more about Ashgrove

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 51 Rooms
Rhosyn Melyn

Cefn Road, Wrexham LL13 9NH 

8.3 5 reviews
"My wife, who was diagnosed with dementia in 2020, became a resident at Rhosyn Melyn after spending some time in the hospital. I was very…"   Read all 5 reviews
Location Type Care Home

Rhosyn Melyn is situated in an ideal location on the outskirts of Wrexham and is easily accessible by public transport. The purpose built home is beautifully decorated to create a warm and homely environment for the residents, whilst providing the best… Read more about Rhosyn Melyn

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • 66 Rooms
  • from £1,450 / week
Springfield Park Care Home

Springfield Park, Bolton Road, Rochdale OL11 4RE 

8.2 4 reviews
"My wife Pat has been a resident at Springfield park care home for three years now. I have always felt that all the staff do a marvellous…"   Read all 4 reviews
Location Type Care Home

Springfield Park is located in attractive parklands close to Rochdale and specialises in nursing care for young and elderly physically disabled residents as well as residential care. The attractive property has many period features that include a… Read more about Springfield Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 70 Rooms
  • from £1,273 / week
Delves Court

2 Walstead Road, Walsall WS5 4NZ 

8.1 24 reviews
"My aunt for whom I also have LPA was a resident at Delves Ct for over 18 months. At all times she was cared for with respect and dignity by…"   Read all 24 reviews
Location Type Care Home

Delves Court is located on the outskirts of the pleasant town of Walsall and is easily accessible by public transport. The purpose built home is beautifully decorated to create a warm and homely environment for the residents, whilst providing the best… Read more about Delves Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • 64 Rooms
Aldergrove Manor Care Home

280a Penn Road, Penn, Wolverhampton WV4 4AD 

8.1 8 reviews
"This care home is fantastic I can not fault it caring staff are brilliant very helpful and friendly the place is spotless clean corridors…"   Read all 8 reviews
Location Type Care Home

Aldergrove Manor Care Home in Wolverhampton offers residential, dementia care and respite care. The 71-bed care home has landscaped gardens and plenty of opportunity for bird watching. There is a dedicated quiet lounge providing a calmer retreat.… Read more about Aldergrove Manor Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 70 Rooms
  • from £1,060 / week
Broughton Hall

Gatewen Road, New Broughton, Wrexham LL11 6YA 

8.1 2 reviews
"Staff are fantastic. Pleasant, approachable, friendly and do a superb job of caring for Mum. Nothing is too much trouble. Housekeeping is…"   Read all 2 reviews
Location Type Care Home

Broughton Hall is situated just 5 minutes walk from the centre of Broughton and is easily accessible by public transport. The purpose built home is beautifully decorated to create a warm and homely environment for the residents, whilst providing the… Read more about Broughton Hall

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Palliative Care
  • 35 Rooms
  • from £980 / week
Greenleigh Care Home

219 Wolverhampton Road, Sedgley, Dudley DY3 1QR 

7.8 4 reviews
"Mum was placed in Greenleigh straight from hospital after she had another fall. We realised as a family she was no longer able to live at…"   Read all 4 reviews
Location Type Care Home
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 35 Rooms
Ramsgate Care Centre

66/68 Boundary Road, Ramsgate CT11 7NP 

7.8 2 reviews
"After looking into care homes for my mum I stumbled across this wonderful place. Mum has been here since April 25 and settled in so much…"   Read all 2 reviews
Location Type Care Home
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • 50 Rooms
  • from £1,200 / week
Benton House

Gattison Lane, Rossington, Doncaster DN11 0NQ 

7 reviews
"I cannot find enough words to express how wonderful all the staff at Benton House are. They gave alot of care and compassion to my dad…"   Read all 7 reviews
Location Type Care Home
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • 34 Rooms
  • from £1,000 / week
Victoria Lodge Care Home

Bent Street, Brierley Hill DY5 1RB 

3 reviews
"I have had dealings with six care homes in the Dudley area concerning three of my relatives. I would not consider housing anyone in one of…"   Read all 3 reviews
Location Type Care Home

Victoria Lodge Care Home in Brierley Hill, West Midlands is a 63-bed care home offering dementia care, residential care and respite care. Victoria Lodge, near Dudley, is close to local shops and cafés and has good transport links. Care home residents… Read more about Victoria Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 63 Rooms
  • from £1,261 / week
Ashleigh Court

Chester Road, Gresford, Wrexham LL12 8PP 

1 review
"I have just come back from visiting my mum and decided to take the time to review Ashleigh Court. My mum is 91in mobile and has special…"   Read review
Location Type Care Home

Ashleigh Court is situated in a pleasant, rural location on the outskirts of Wrexham and it easily accessible by public transport. The home can accommodate both married couples and single residents and every effort is made to make residents and their… Read more about Ashleigh Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 50 Rooms

Hartford Care Group Ltd Reviews (2086)

9.2

Hartford Care Group Ltd has a Group Review Score of 9.2 (9.190) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hartford Care Group Ltd must have a Review Score.

Overall Experience
  • 1638
  • 386
  • 30
  • 11
  • 20
Date Published
  • 2086
  • 159
  • 285
  • 588
  • 1498
Reviewer Connection to Hartford Care Group Ltd
  • 726
  • 300
  • 287
  • 110
  • 110
  • 104
  • 61
  • 58
  • 54
  • 54
  • 40
  • 32
  • 24
  • 21
  • 17
  • 16
  • 14
  • 12
  • 9
  • 7
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Newland House

from Andrew C (Power of Attorney of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the care the staff provided for Auntie Stella during a three-week period of respite over Christmas and New Year. She was clearly well looked after and the staff were very attentive to her being new to the home and aware of her needs at such a sensitive and critical time. Communications
before, during and after the period of respite could not have been better. Staff were always available to answer questions in a friendly and helpful way. The standard of Auntie Stella's room, the quality of the food and choices available were all very good. The home always seemed very calm and relaxed and well organised, and the staff went out of their way to make everyone feel welcome and valued. The staff clearly love their work, love the home and want to do their very best for everyone. The home feels like a haven of safety and security for evryone who lives and works there. As the PoA of my aunt, I felt that I could not have entrusted her to a better care home. Outstanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Broughton Hall

from D D (Daughter of Resident) published on 2 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic. Pleasant, approachable, friendly and do a superb job of caring for Mum. Nothing is too much trouble.
Housekeeping is excellent. Laundry and cleanliness of home are always top-notch. Very happy with the standards at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkinge House 2nd Floor Unit

from Karimah B (Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing staff.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitThank you so much for taking the time to leave us a review.

Kind regards
Shelly
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkinge House 2nd Floor Unit

from Jane B (Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from shelly Watson, Registered MAnager at Hawkinge House 2nd Floor UnitHello Jane
Thank you for taking the time to leave us a review.
Kind regards
Shelly
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Highfield Nursing Home

from M S (Regular Volunteer) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highfields a very happy place to be al, the staff do their very best to keep the residents as healthy and happy as possible considering why they are there. It doesn't matter how long they are there for i.e 6 weeks or in many cases many years,
Their mental state is also very well looked after with
many activities, games, colouring, a lot of music which they can sing along with. Patients are brought along even if they cannot participate.
Reply from Kim Haines, Regional Operations Manager at Highfield Nursing HomeThank you so much for your kind review.
We're really pleased to hear that you feel Highfield is a happy place to be. Our team always aims to provide the best possible care and support, and it's lovely to know that this has been reflected in your experience.
We're especially glad that the activities, music and inclusive approach have helped support residents' wellbeing, as this is something we feel is very important.
Thank you again for taking the time to share your feedback, it truly means a lot to the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Burnham Lodge

from Tina H (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father moved into Burnham Lodge last April, I just wanted to re-iterate how pleased we are with the care and love that dad receives from the staff at the Home.
Nothing is too much trouble, and dad's needs are always attended to in a professional and caring manner.
He is treated like a member
of the family, which is how the care home feels whenever we visit.
Thank you to all of the amazing staff.
Xx TT
Reply from Monika Katinas, Home Manager at Burnham LodgeThank you so much for your lovely review. It is a great pleasure to look after your dad and I am pleased you feel welcome in our home when you visit. I will pass on your kind words to the whole team here at Burnham Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Beech Tree

from Nancy D (Daughter-in-law of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit has been a pleasant one - staff ALWAYS cheerful, polite, respectful and friendly, providing a compassionate, caring environment for our vulnerable loved one. The level of attention is great and response to the buzzer has always been quick with requests met as soon as is possible. We have
always received a warm welcoming response from all members of staff, who have treated our relative with dignity and respect in a safe and secure environment. We have been very grateful for the care and attention our loved on has received.
Reply from Sarah Hughes, Manager at Beech TreeThank you so much for your wonderful review, I will share it with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Burnham Lodge

from B G (Wife of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as I entered this care home I knew this was the place for my husband who had lost all mental capacity but needed specialized, loving care. There was just a lovely warm, busy and friendly atmosphere from the staff and residents and the environment was impressive with well decorated spacious
rooms in a beautiful old building.
The care was good and my husband was well looked after with one to one care. He was always well turned out, clean and nothing was too much trouble. Although he was wheelchair bound and unaware what was happening around him, the carers ensured he was out of his room and joined in with the activities scheduled for the day or was out in the impressive grounds during the warmer weather.
The home has a lot going on throughout the day and everyone is encouraged to participate in activities in the two day rooms or go out on local day trips. I would definitely recommend this home and thank everyone for making my husband's last days so comfortable and happy.
Reply from Monika Katinas, Home Manager at Burnham LodgeThank you for taking the time to complete this lovely review. It was a pleasure to look after your husband. We continuously strive to deliver exceptional care to our residents and support their families as much as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

The Elms Care Home

from Courtney H (Relative of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care home, they are all working super hard and showing great dedication to the patients.
The duty manager always got a big smile and willing to help everyone. Fantastic caring staff. They are always there for the patients. The care home does lots of activities for them all to get
involved with. Thank you for showing so much care and support to our family.
We cannot thank you all at the elms enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkhurst House PAU

from Ann J (Respite Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
First impression of home were very good. Administrative staff very pleasant and helpful care staff generally good although patients has to wait a long time when needed help and carers were sitting around chatting! Food and drinks okay but some portions small for the more hungry patients. Not a good
idea to have tall jugs which I witnessed being tipped over and contents split on a daily basis. Rooms well equipped, bedding poor quality. Cleaning in some areas not good, for example, toilet bowls, and light shades covered in cobwebs.
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAUDear Ann
Thank you for taking the time to complete a review. I have taken all your comments on board and have shared them with the team. I will review the bedding and speak with the kitchen team re the portions. We have also employed a new housekeeper to assist with the upkeep of the unit. I am pleased your stay was comfortable, and we were able to support you to get back to your home environment.
Kind regards
Gail and the PAU Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkinge House

from Hayley G (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in the long term care for just under two years suffering from dementia. Dad was a very difficult person and sadly his dementia made him verbally and physically challenging. The management team and all the staff were so supportive our family throughout the whole journey. As one of the family
visited Dad every day we got to know the staff and they were always friendly and so compassionate even when Dad was so challenging. He had a great bright room the cleaning team worked tirelessly to keep the standards up. Dad always enjoyed his meals and as he declined the staff and I tried so many different options to get nutrients into dad. The entertainment team tried with dad but he was happy to be in his room with the TV but the team would still pop into see him On a personal note as Dad declined and we spent more time with him the compassion we were shown by all the staff was so touching.as Dad declined we were shown compassion and support the whole time. Thank you all
Reply from Tara Peacock, Registered Manager at Hawkinge HouseThank you so much for taking the time to leave a review.
It was a pleasure getting to know your Dad and all the family.
To receive a review of this nature really makes us feel that we do a great job here, the whole staff team are dedicated in ensuring residents and their families feel valued, cared for and respected.
Thank you once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkhurst House

from Ru W (Son of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family could not recommend Hawkhurst House more highly. Everyone there has been amazingly kind and friendly, and the care provided to my father over the last two and a half years has been excellent. During every visit, I encountered a team of wonderful people who were consistently caring and compassionate.


The

home is immaculately kept and maintains a bright, happy atmosphere. The food is also lovely, including freshly baked treats every day. While it is always incredibly difficult when a loved one needs to move into care, your team made the transition for my dad as smooth as possible.


Thank you to the entire team for being so brilliant.

Reply from Chris Walton-Turner, Manager at Hawkhurst HouseThank you so much for this very kind feedback about the service and our home. We are extremely grateful you chose Hawkhurst House and entrusted your Dad to our care. As you say in your feedback, it is a difficult decision to make to move a loved one into a care home and we are pleased we were able support you, your Dad and the family with that transition.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Springfield Nursing Home

from Yvonne W (Respite Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly helpful staff (everyone) I soon fitted in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Alton Place

from H L (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alton Place has truly been a wonderful choice for my Dad, and I'm so glad we decided to bring him here. He absolutely loves the daily activities, which keep him engaged, active, and happy. The entertainers who visit are a real highlight.


What really sets Alton Place apart, though, is the staff. Every

single person is so caring, kind, and attentive, and it gives me real peace of mind knowing my Dad is surrounded by people who genuinely care about his well-being. It feels warm, welcoming, and supportive-more like a community than a facility. I couldn't be happier with our experience at Alton Place, and neither could it Dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Alton Place

from C C (Son of Resident) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our very first visit to Alton Place we knew mum would be happy here. The staff are amazing, they are always smiling and go above and beyond to make sure everyone is happy. Prior to moving to Alton Place mum wasn't able to go out very much but since moving she has been out on numerous outings and
takes part in a variety of activities, many of which are open to families and friends too. The care home has different areas that mum can enjoy such as the cafe and cinema room.
If you are looking for a care home for a loved one, I could not recommend Alton Place enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkinge House Proactive Assessment Unit

from Elaine B (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
this is the first chance that i got todo this email ! On behalf of my mum and my self we would like to say a big thank you to to all the staff that dealt with my mum while she was on PAU floor , she was fond of the staff and was very kind to her ,, the staff was fond of ther too , you can ask staff
anything they will go and beyond to make sure that she had everything to hand . not just the carers it's the House Keepers aswell they keep the the place going , very clean doesn't have smell like other homes have . and the kitchen staff works hard making sure that dinners are presented lovely and making sure that special requirements to the service users are met to all kind of allergies and Dietarys as well .. i don't think that house keepers and kitchen staff don't get enough credit for there hard work ...
Regards Brenda and her daughter Elaine x
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you very much for your kind feedback, we are very glad that you were all happy with the care received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkinge House Proactive Assessment Unit

from Richard G (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been looked after amazingly . From every aspect , management and carers have been superb. Level of medical care has been second to none.
The home is cleaned to a brilliant standard and the food is always well presented and looks very tasty.
The premises are maintained very well and the gardens
give a lovely view.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you for your feedback, we are very glad you are happy with the care your dad has received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkinge House Proactive Assessment Unit

from L H (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff that we have met have even helpful, friendly and polite.
They go out of their way to help in all aspects.
Nothing is too much for any of them.
The office staff were very helpful when asking them questions as to where we go next with our elderly mums needs.
Reply from Charlotte Muir, Manager at Hawkinge House Proactive Assessment UnitThank you for your feedback. We are very glad you are happy with the care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

The Lodge

from Sandra M (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family would like to take this opportunity to express our heartfelt gratitude to all staff for the kindness, care and compassion that was given to our dear mum.
She was only with you for a relatively short period of her long life of 95 years but you all helped her to initially accept that she was
safer in a care home setting and then you all did everything you could to make her comfortable and as happy as possible.
We cannot name you all but we would like to highlight the roles within the home: nurses, carers, activity, cleaning, housekeeping, laundry, kitchen and handyman that all played a significant part in looking after mum. We know she enjoyed many a chat with you all about her past life and travels.
We would also like to thank the staff for the respectful and dignified way that they cared for mum and ourselves in her last three days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hawkhurst House PAU

from L W (Son-in-law of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved into the PAU in November from hospital and an interim home. Gail and her entire team were brilliant in helping getting her moved to HH which is now her permanent home. The care, dignity and respect she has received is outstanding and the whole environment is brilliant. Having
been quite reclusive over the past few years (not a natural thing for a former publican) she is back to her former outgoing self, knowing she is in a place of safety and security - it's the best she has looked in years.
The whole home is geared to keeping its residents as active and involved as possible with multiple areas to sit and relax in and lots of activities on a daily basis.
The room (they are all the same) is brilliant- more a bed-sit with kitchenette, definitely not just a bedroom where you are confined to (like in other homes we looked at) with its own proper sitting area so you don't feel you are visiting someone's bedroom.
Thank you to EVERYONE who is involved in caring for her
Reply from Gail Watkins, Registered Manager at Hawkhurst House PAUThank you for taking the time to submit such a lovely review. We are pleased that mother in law is happy and settled whilst making progress. I will share this review with the team.
Kind regards
Gail and the PAU Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (9)

Loading

Loading Loading

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartford Care Group Ltd to verify any information. View our terms and conditions. Hartford Care Group Ltd has a Platinum Service – more info.