Care Homes Owned by Hartford Care Group Ltd

West Cliff Hall Care Home is warm and welcoming, so very friendly. Its like home from home. The staff are really ready to care for your every need. The medical team are excellent. The care home I can truly recommend, as a resedent I fully have seen first hand all the care from all who are excellent putting your needs first.This care home is very beautiful inside and outside. I fully recomment this beautiful care home, this is the place to enjoy the food and a wonderful time.

I was overwhelmed by the support the Manager gave me as I had to accept that I could no longer care safely for my wife with Alzheimers at home. They have been so patient, understanding, care-full treating her with dignity and respect at all times eventhough her illness has made it difficult sometimes. The whole environment, facilities, welcome, reassurance, couldn't be bettered with visitors welcome at any time which is an excellent sign. I am so glad she has a place there. Thank you to all the team there who do a magnificent job in sometimes trying circumstances. If further reassurance or comment from me is needed to affirm their truly well deserved 'outstanding' label please do not hesitate to ask.

My father has been a resident at Stokeleigh since January 2026, and I can't thank the staff enough for the care they have given him. Moving him into a care home was tricky as his Alzheimer's had made him quite argumentative and resistant to help. However, within a month, he was calm, settled and content. I realised I hadn't seen him looking that happy in years. The staff are kind, patient and genuinely caring, and have taken the time to get to know him as an individual. As a regular visitor, I've also got to know many of the team, who are always so friendly and welcoming. I can visit my dad whenever I want and always feel welcome. The home is bright, clean and fresh, with activities twice a day that my dad enjoys, plus a beautiful garden. Knowing he is safe, happy and well cared for has given our whole family enormous peace of mind.

June was particularly warm, but the staff all went above and beyond to ensure that the safety and comfort of the residents was not compromised. Safe hydration was promoted with increased checks on residents was incredibly reassuring because I knew that any heat related problems would be identified long before they became a problem. The activity team did an amazing job. Adjusting the timetable to take into account the heat, without reducing any of the enjoyment to residents. Thank you to the whole team at Beech Tree for the professional way that you managed this recent bout of extreme weather. I wish there was a grade of 'outstanding'

My husband has been a resident at Ashgrove Residential care home for four years where he has always been treated with the utmost care and dignity. Nothing is too much trouble for the staff and the family is always made welcome. Everywhere is always kept clean and bright. Food is really good and the activity staffs are always thinking up ways of keeping residents entertained. They have regular visits from singers local school children and are taken out on trips.

My Mum was here from March to the beginning of July after breaking her ankle and had received a first class service from start to finish, they helped me find my way and her care and support was superb and the staff and management are so helpful, they've even helped with the transition to getting her home with the help she needs whilst at home! Lovely people, beautiful place and I couldn't recommend too highly! Although my Mum is a wonderful person she has some difficulties which can be hard to manage but everyone here made it look very easy!

West Cliff - Outstanding!

Our family cannot speak highly enough of West Cliff. From the moment we first walked through the doors, the staff treated Mum with dignity, kindness, and real compassion. The team takes time to get to know each resident personally and always make sure the little things happen.

What stands out:

Staff: Always professional, attentive, and genuinely caring. They kept us updated without us having to chase.

Environment: West Cliff is spotless, bright, and feels like home. Mum loved being outside in the garden when the weather was nice.

Activities & Food: Great choice of activities and the food was excellent. Dietary needs are catered for without fuss.

Peace of mind: We knew Mum was safe, respected, and was truely happy there.

Choosing a care home is hard, but West Cliff gave us complete peace of mind.

Highly recommended.

As a family, knowing that my mum is receiving such excellent care gives us complete peace of mind. We are truly grateful for the dedication, patience, and kindness shown by every member of the team. I wouldn't hesitate to recommend this care home to anyone looking for care for their family member. My mum has settled in and now calls the staff her friends which I find very touching.

Very happy with the care and the home. Staff are brilliant kind, caring and need to be told that in (Petals). Staff need to be taught what temp delicates go on in laundry ironing/laundry needs improvement as jumpers are being damaged, creased, but overall I am happy with .... Very happy with the care my mum is recieving I don't need to worry about her. Thank you Inver.

My Mother has been a resident for several years she is so happy, has excellent care and daily stimulation - Staff are excellent, couldn't wish for anything more.

My mother in law had a recent trip to hospital as not well (999) throughout the care she received from all staff was exceptional. Since her discharge her care (as always) has been fantastic. As a family we couldn't recommend Greenleigh highly enough. We never worry about our mom we know she always has exceptional care. Infact the last 4 yrs (including my late father in law) as been wonderful all staff are true angels.

Staff welcoming and friendly. Care and consideration shown to residents. Every effort made to make sure residents needs taken care of.

Sadly, mum passed away but the care she received and the support to us was brilliant. We couldn't jave asked for more.

Only 3 weeks respite from hospital. Staff were all very pleasant and attentive. All procedures were performed to a good standard with care given to the client but also reassurance to family members. The feeling was one of the service was tailored to my mother with a quick understanding of her needs. Excellent teamwork amongst staff.

Re-food: It is not possible to put a cross in the Food+Drink box, because since I arrived there has been a search for a new chef. It can vary between poor to reasonable, to good depending which chef is on duty.

I am able to discuss any issues with management who listen with empathy and provide support to tackle any problems.

From the moment my Nan arrived here at Victoria Lodge, the staff have been extremely helpful towards me when arranging her arrangements and reassured me throughout on everything as it was a worrying and unfamiliar time for me and my Nan especially. But Leanne, Shirley, Ellie, Mia and the staff who I have met have been nothing but kind, compassionate and patient with me (and all my questions) and most importantly my Nan who has settled well and appears happy. They have helped take a huge weight off and given me peace of mind that she is in good hands here. Quote from Nan herself: I think this place is very good, I'm quite pleased with it. Thank you again so much

I have absolutely no hesitation in recommending Delves to anyone seeking nursing care for their loved ones, no matter their need.

Very clean and tidy establishment staff members are very friendly seems very safe for the residents overall it's a really nice place every family member is super happy with the place the staff and overall everything

Wonderful new manager and family meetings are next level. We feel listened to; the staff knew the residents so well; morale seems high and there is always a buzz in the conversatory of an activity going on. Some residents seem to enjoy sitting quietly with a newspaper or listening to music but the atmosphere is very good. Nice breeze on a hot day and outdoor space to sit. I visit regularly, I review regularly and say what I see.