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Care Homes Owned by Gold Care Homes

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Gold Care Homes
Gold Care Homes provide care within a relaxed and secure care home environment.

Gold Care Homes was established in 1999 and has since grown within the Northern Home counties, offering residential, nursing and dementia care, in addition to respite care on a short term basis.

Managers at Gold Care Homes are sourced with backgrounds in nursing and administration, ensuring they are professional and qualified in all aspects of care home administration.

Residents within Gold Care Homes are treated as individuals and have their personal preferences met where possible.

Gold Care Homes Locations (46)

 - Browse 46 Care Homes owned by Gold Care Homes
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Hillside Nursing Home
North Hill Drive, Harold Hill, Romford RM3 9AW 
9.5 89 reviews
Hillside Nursing Home, Romford, London
"Mum has been in for a couple of weeks now, and our first impression is one of a friendly caring environment. The office team as well as the…"   Read all 89 reviews
  • from £1,450 / week
  • 55 Rooms
Location Type Care Home

Hillside Nursing Home is set in a quiet residential area of a leafy suburb creating a tranquil and peaceful setting. Each one of their residents enjoys unique, personalised care, built around them ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Tudors Care Home
Rayners Way, North Street, Stanground, Peterborough PE2 8HR 
9.4 40 reviews
The Tudors Care Home, Peterborough, Cambridgeshire
"My Mother in Law has recently moved in after breaking her hip and being unable to walk presently. She is looked after at The Tudors by…"   Read all 40 reviews
  • from £1,350 / week
  • 44 Rooms
Location Type Care Home

Awarded 'Outstanding' in July 2021 in 2 categories and Good in 3 categories, The Tudors Care Home is an accommodation with a historic appearance. It is managed to precision by a very experienced Care ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Queensway House
148 Jupiter Drive, Hemel Hempstead HP2 5NP 
9.4 98 reviews
Queensway House, Hemel Hempstead, Hertfordshire
"Queensway House has a very warm and caring feel and the staff are always very attentive and respond quickly to any care needs. The dining…"   Read all 98 reviews
  • from £1,300 / week
  • 80 Rooms
Location Type Care Home

If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Halcyon Days
The Old Rectory, Church Lane, Graveley, Hitchin SG4 7LU 
9.4 67 reviews
Halcyon Days, Hitchin, Hertfordshire
"Thank you so much for the care and respect that you have shown to A during his stay. We have noticed that he is happy here and has said he…"   Read all 67 reviews
  • from £1,500 / week
  • 57 Rooms
Location Type Care Home

Halcyon Days offers first class care for residents in picturesque village surroundings. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Headington Care Home
Roosevelt Drive, Headington, Oxford OX3 7XR 
9.4 69 reviews
The Headington Care Home, Oxford, Oxfordshire
"Thank you all for supporting myself and my father at a very difficult time. You are so kind and professional, it is very reasuring to know…"   Read all 69 reviews
  • from £1,400 / week
  • 60 Rooms
Location Type Care Home

The Headington Care Home is situated in Oxford's Headington area where there is access to public transport and the M40 motorway. This purpose built care home provides nursing and social care for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Wickham Care Home
Wickham Bishops Road, Hatfield Peverel, Chelmsford CM3 2JL 
9.4 86 reviews
Wickham Care Home, Chelmsford, Essex
"Now this is a place that truly cares! The staff are so kind and cannot do enough for mum. She moved in last year and considering she came…"   Read all 86 reviews
  • from £1,200 / week
  • 60 Rooms
Location Type Care Home

Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Triangle Care Home
Old London Road, Wheatley, Oxford OX33 1YW 
9.4 77 reviews
Triangle Care Home, Oxford, Oxfordshire
"My husband has only been a resident for 2 weeks but during that time I have found the home to be caring, efficient and friendly. Much…"   Read all 77 reviews
  • from £1,300 / week
  • 25 Rooms
Location Type Care Home

The Triangle Nursing Home is an Oxford care service registered to offer care to individuals from the Oxford area. A team of hardworking professionals strive to understand each service user's ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Acton Care Centre
48 Gunnersbury Lane, Acton, London W3 8EF 
9.3 135 reviews
Acton Care Centre, London, London
"My mother is a resident at Acton Care Centre, and overall her care has been excellent. The staff are consistently kind, respectful and…"   Read all 135 reviews
  • from £1,700 / week
  • 130 Rooms
Location Type Care Home

Acton Care Centre is the largest capacity Gold Care Homes owns, facilitating Nursing Care for residents over the age of 65. The purpose-built home with modern amenities offers 71 beds for general ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Peregrine House
350 Hermitage Road, Tottenham, London N15 5RE 
9.2 44 reviews
Peregrine House, London, London
"My relative has settled well into Peregrine House - the routines, good food and staff friendliness have helped to ensure his stay is safe…"   Read all 44 reviews
  • from £1,400 / week
  • 36 Rooms
Location Type Care Home

Peregrine House is suited to the needs of older and younger individuals, they have the facilities and staff that are trained to support their residence with mental health and physical disabilities as ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Norwood Green Care Home
Tentelow Lane, Southall UB2 4JA 
9.1 61 reviews
Norwood Green Care Home, Southall, London
"Staff work very hard to care for the residents. Staff are always friendly and take the time to speak to family members. My aunt is happy…"   Read all 61 reviews
  • from £1,500 / week
  • 92 Rooms
Location Type Care Home

Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment. The home can support people living with a range of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Drayton Village Care Centre
1 Spring Promenade, West Drayton UB7 9GL 
9.0 58 reviews
Drayton Village Care Centre, West Drayton, London
"We as a family who visit every week all days of the week..really can not express how much we really appriciate everyones care towards our…"   Read all 58 reviews
  • from £1,600 / week
  • 91 Rooms
Location Type Care Home

Rated as 'good' in 5 categories by Care Quality Commission during May 2018. The care home was measured under the strict assessment of CQC, and marked out of 5 area’s which include; Safe, Effective, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Murrayfield Care Home
77 Dysons Road, Edmonton, London N18 2DF 
8.8 42 reviews
Murrayfield Care Home, London, London
"When you lose someone you care and love, it is hard to come to terms with. But to my surprise the staff of Waverly saw my grief, they came…"   Read all 42 reviews
  • from £1,300 / week
  • 74 Rooms
Location Type Care Home

Murrayfield Care Home in Enfield, London offers accommodation for up to 74 adults requiring Nursing or Nursing Dementia Care. Palliative care and end of life care services are provided at the home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Partridge House
Heath Hill Avenue, Bevendean, Brighton BN2 4LS 
8.5 37 reviews
Partridge House, Brighton, East Sussex
"This is a a lovely care home with friendly staff who are passionate and understand their duty of care . I have literally been impressed…"   Read all 37 reviews
  • from £1,500 / week
  • 42 Rooms
Location Type Care Home

Partridge House is situated in Bevendean in Brighton and is well-respected amongst the local community for providing effective care accommodation for older people that live with dementia, as well as ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Lynwood Care Centre
Lynwood Court, Lynwood Village, Rise Road, Ascot SL5 0FG 
8.3 68 reviews
Lynwood Care Centre, Ascot, Berkshire
"My wife Lorena has been resident in Lynwood for more than 3 years (since December 2022). I chose Lynwood based on previous knowledge and…"   Read all 68 reviews
  • from £1,700 / week
  • 102 Rooms
Location Type Care Home

Lynwood Care Centre in Sunninghill, Ascot is a purpose-built facility where people over 65 come for life-enhancing care. The care centre enables 21st-century care while retaining long-established ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Willesden Court Care Home
Opening Mar 2026
3 Garnet Rd, Willesden, London NW10 9HX 
Willesden Court Care Home, London, London
  • from £1,350 / week
  • 60 Rooms
Location Type Care Home

Opening early 2026! Willesden Court Care Home is now part of the multi award-winning Gold Care Homes group and following refurbishment, will be re-opening in February 2026. The home will ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Vine Lodge
Vine Lane, Hillingdon, Uxbridge UB10 0NF 
Vine Lodge, Uxbridge, London
  • 8 Rooms
Location Type Care Home

Vine Lodge Care Home offers tailored support for up to eight adults with learning disabilities, autism, neurodiverse conditions and a range of complex needs, including epilepsy. Each person has their ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Learning Disability Care

Gold Care Homes Reviews (3780)

9.5

Gold Care Homes has a Group Review Score of 9.5 (9.546) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Gold Care Homes must have a Review Score.

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Review of

Hungerford Care Home

from D H (Daughter of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care is excellent. Staff are friendly and upbeat. The home is clean and has undergone some renovation of the hallway floors. Food is average. I live abroad and find it a little difficult with updates on my mum's health and wellbeing. I wish there was better communication.
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Review of

Kingfisher House Care Home

from Cathy E (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kingfisher House is an amazing place. I cannot find fault at all. My mum has lived here for 18 months and is happy, well cared for, treated with respect and compassion. I was impressed when I first met the manager, Alastair, and he came to visit my mum in her old home. He understood her communication
difficulties and it was clear he understood well that this was not a measure of her intelligence. I have seen the culture of treating all residents by all staff as individuals, and I cannot explain how important that is to me. Thank you.
Reply from Luminita Nicoleta-Safta, Operations Director at Kingfisher House Care HomeThank you for sharing this, it really means a lot to us.

It's so lovely to hear that your mum has been happy and well cared for over the past 18 months, and that she's been treated with the respect and understanding she deserves. Taking the time to truly see each person as an individual is something our whole team care deeply about, so your words really resonate.

We're also pleased that your first impressions stayed with you, and that you've felt confident in the care from the very beginning.

Thank you again for your kind feedback, it means a great deal to us all at Kingfisher House.

Best wishes,
Luminita
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Review of

Kingfisher House Care Home

from Robert S (Partner of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For past six months, my partner has been a resident at the above nursing home and has had end of life care.
Reply from Luminita Nicoleta-Safta, Operations Director at Kingfisher House Care HomeThank you for taking the time to share this with us.

We understand how important it is to feel that your partner is in the right place, especially over the past six months. It means a great deal to us to be trusted with their care, and we hope you have felt supported throughout. Providing kind, compassionate care and being there for both residents and their loved ones is something the team care deeply about.

Thank you again for your feedback.

Best wishes,
Luminita
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Review of

Queensway House

from Muriel R (Daughter of Resident) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queensway House has a very warm and caring feel and the staff are always very attentive and respond quickly to any care needs. The dining and living areas are spacious and bright, the bedrooms bright and clean. We have been delighted at the care my dad received, initially from the dementia staff and
laterally from the nursing team. We felt that during his final months he was well looked after with care and compassion. The team kept us informed on a regular basis.
Reply from Charlotte Ford, Home Manager at Queensway HouseThank you for taking the time to share this. It's really lovely to hear how warmly Queensway House has felt and that you were happy with the care your dad received.

We understand how important it is to feel reassured during times like this, so it means a great deal to know he was looked after with such compassion and that you felt kept informed and supported along the way.

Your kind words mean a lot to the whole team. Thank you again for sharing your experience.

Best wishes,
Charlotte
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Review of

Lynwood Care Centre

from Tony M (Husband of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife Lorena has been resident in Lynwood for more than 3 years (since December 2022). I chose Lynwood based on previous knowledge and experience of a friend. A particular benefit to her has been the in-house physiotherapy and the entertainments. The building is light and bright with an open aspect
and the garden area is a great pleasure as are other shared space. In our experience the management team has been responsive to any concerns and the care staff have given Lorena loving care and treat me as a friend.
Reply from Nicola Hall, Home Manager at Lynwood Care CentreThank you for taking the time to share your experience of Lynwood Care Centre, and for placing your trust in us over the past three years.
It's really lovely to hear how much your wife has benefited from the physiotherapy and activities, and that she enjoys the light, open spaces and garden that we have here. Just as importantly, it means a great deal to know that you've felt listened to, supported and welcomed as part of the Lynwood community.
Your kind words about the care team and the relationships built over time will mean so much to us all. Thank you again for your kind feedback.
Best wishes,
Nicola
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Review of

Lynwood Care Centre

from H N (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very welcome and answer any questions. Took mum to the bistro/cafe this morning, made to feel welcome, mum has come along wonderfully in the few weeks she has been here.
Reply from Nicola Hall, Home Manager at Lynwood Care CentreThank you for sharing this. It's really lovely to hear that you and your mum have felt so welcome at Lynwood Care Centre.
We are so pleased to hear your mum has settled in so well in just a few weeks, and that you were able to spend some time together in the bistro too. Those everyday moments can mean so much.
Thank you again for your kind words, they mean a lot to us!
Best wishes,
Nicola
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Review of

Manor House

from Claudia C (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums words - It was like a family staff made me feel at home. Care was good. Staff were very friendly and very caring. Facilities were good and the flat was very clean. All my visitors commented on how lovely the flat/home and staff were
Reply from Sarah Harris, Home Manager at Manor HouseThank you for sharing this lovely feedback. It's so nice to hear, in your mum's own words, that she felt at home and part of a family at Manor House.

We're really pleased that the team's friendliness and care stood out, and that both she and her visitors found the home and her flat clean and welcoming.

Thank you again.

Best wishes,
Sarah
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Review of

Alan Morkill House

from R B (Stepson of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at the facility at 12.30 pm on Friday 20th February 2026 to visit my Stepmother whom I visit every few months as I live away from London. I was led to her room by a member of staff who was very polite. My Stepmother told me that she was very happy at the "House", and she had everything she
needed. Her room was very clean and whilst visiting a member of staff brought her lunch and later a desert.
I had a chat with The General Manager in his office, who was very impressive and informative and was well versed as to the mental health situation of my Stepmother.
Generally, I was very happy of her care in the facility.
Reply from Emmanuel Torsoo, Home Manager at Alan Morkill HouseThank you for taking the time to share your visit to Alan Morkill House. It's really reassuring to hear that your stepmother feels happy and settled, and that she feels she has everything she needs.

We're pleased that you felt welcomed by the team and that your visit gave you a chance to see how well she is being cared for. Knowing families leave feeling reassured means a lot to us.

Thank you once again for your kind feedback.

Best wishes,
Emmanuel
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Review of

Martins House

from L L (Stepdaughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home have looked after my stepdad for four years and during this period I cannot fault the care they have given him. He has been well looked after from day one and always treated with great fondness.
Reply from Julie Farmer, Home Manager at Martins HouseThank you for taking the time to share your experience of Martins House. It's lovely to hear that your stepdad has been so well cared for over the past four years.

Knowing that he has been looked after with such fondness and consistency from the very beginning means a great deal to us. The team work hard to make sure residents feel comfortable, valued and supported every day. Thank you again for your feedback.

Best wishes,
Julie
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Review of

The New Deanery

from Jess D (Granddaughter of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The New Deanery is such a beautiful home. Very welcoming and very clean. Lovely atmosphere to spend time with loved ones. A massive plus was been able to bring our dog. The grounds are stunning and the peacocks were just beautiful.
Reply from Rachel Marlow, Home Manager at The New DeaneryThank you for your lovely feedback about The New Deanery. We're so pleased to hear that you found the home welcoming and enjoyed the warm atmosphere when spending time with your loved one.
It's great to know the little things stood out too, from being able to bring your dog along to enjoying the beautiful grounds and the peacocks. Those moments can make visits feel even more special.
Thank you for taking the time to share your experience.
Best wishes,
Rachel
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Review of

Burrows House

from Annette H (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident of Burrows House for about 2 years. Her carers are very attentive and kind to her. She has been happy here and enjoys the activities, she likes getting her nails done and hair cuts and parties very much. Staff always communicate well with her family, and make visiting a very pleasent
experience
Reply from Maryam Timamy, General Manager at Burrows HouseThank you for sharing this. It's really lovely to hear that your mum has been happy at Burrows House and that the team have been so kind and attentive with her.
We're especially glad she enjoys the activities, and things like getting her nails and hair done and joining in with the parties. Those moments can make such a difference to day-to-day life.
It's also nice to know that you've felt welcomed when visiting and kept well informed. Thank you once again, your kind words mean a lot to us!
Best wishes,
Maryam
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Review of

Autumn Vale Care Centre

from Simon B (Son of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Poppy at Autumn Vale for 3 years and as a family, we want to thank all of the staff, carers and management that have shown so much care, support, patience and kindness to her throughout her stay - it is really appreciated
Reply from Prarthana Bhandari, General Manager at Autumn Vale Care CentreThank you for taking the time to share this. It means a great deal to us that your mother has been supported with such care, patience and kindness during her three years in Poppy at Autumn Vale.

Looking after someone over a long period of time allows real relationships to form, so it's lovely to know the team have been able to support both your mother and your family in that way.

Wishing you all the best,
Prarthana
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Review of

The New Deanery

from jenny b (Daughter of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in the New Deanery for nearly 2 years until she died from dementia in February 2026. I can't praise the home and its staff highly enough for the way they looked after my mum. They became my mums second family and cared for he so well, going above and beyond. I could tell that
she was loved by many of them . As relatives you also become part of their family and they look after you as much as the resident. This was particularly evident when my mother was end of life when they gave me great support and comfort. My family and I were also very touched that some of mums carers attended her funeral.
The home was always spotlessly clean and smelled fresh whenever I visited, all of the staff were very friendly and always said hello and had time for a chat. The food was great too. Mums room was lovely light and airy and spacious , looking over the gardens, which are lovely to walk around.
New Deanery gave me the peace of mind that mum was cared for when I was not there
Reply from Rachel Marlow, Home Manager at The New DeaneryThank you for sharing such a heartfelt review. We are so sorry for your loss.
It means a great deal to hear that your mum was cared for with such kindness and dedication during her time at The New Deanery. Knowing that the team became like a second family to her, and that she was so clearly loved by those caring for her, is incredibly touching.
We're also very moved to hear that you and your family felt supported, especially during such a difficult time. Being there for our wonderful residents and their loved ones is something our entire team care deeply about.
Your kind words about the home, the staff and the environment mean so much to everyone here. Thank you for placing your trust in us to care for your mum.
Wishing you all the best,
Rachel
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Review of

St Mary's Court Care Home

from A N (Daughter of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found St Marys court a wonderful caring , clean stay for my father while he was there.
Staff were attentive and friendly, nothing was too much trouble. Above all , staff showed they really did care about the residents and all residents were happy despite all their health troubles.
The food was
of a good standard and plentiful too serving food regularly throughout the day. Plenty of entertainment was provided to residents from various singing music groups to general arts crafts and jigsaw afternoon s.
Also super security in reception ensuring that loved ones would not be able to go out unless accompanied by staff members
Reply from Hazel Joseph, General Manager at St Mary's Court Care HomeThank you for sharing your experience of St Marys Court. It's really lovely to hear that your father had such a positive stay and that you found the home caring and welcoming.

Your comments about the staff will mean a lot to our team. It's so important to us that our residents feel genuinely cared for, and it's nice to hear that this came across during your father's time with us.

We're also glad to hear that the food and the range of activities stood out, from music and singing to arts, crafts and puzzles. Keeping residents engaged and enjoying their day is a big part of life at St Mary's Court.

Thank you again for taking the time to leave such thoughtful feedback.

Best wishes,
Hazel
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Review of

Baugh House

from R J (Granddaughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regurlary visit my Nan & visit for special ocassions. The entertainment staff go out their way to make it special when celebrating birthdays, mothers day etc. There are many members of staff who are happy to see you, and feel like friends. They care for the residents and that shows. The entertainment
staff areby far my favourite
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience of Baugh House. It's so nice to hear that your visits with your nan are made even more special by the activities team, especially during celebrations like birthdays and Mother's Day.
We're also really pleased that the team have made you feel so welcome and that many of them feel more like friends when you visit. Creating that warm, familiar atmosphere is so important to us, for both our residents and their families.
Thank you again for taking the time to leave your review.
Best wishes,
Alejandro
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Review of

Hillside Nursing Home

from Raymond C (Husband of Resident) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife of Sixty three years has been at Hillside for Five years with cronic Dementia , The staff have looked after her with care dignity and patience. I cannot find one thing that i can find fault with
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for sharing such kind words about Hillside. Caring for someone you have shared so many years with is never easy, and it means a great deal to hear that your wife has been looked after with such care, dignity and patience.

Our team work very hard to support residents with compassion and understanding, so knowing that this has given you reassurance over the past five years truly means a lot.

Thank you again for taking the time to share your experience. Your words mean a great deal to everyone at Hillside.

Best wishes,
Maribelle
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Review of

Kent House

from Jagdish J (Son of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most pleased with the service and care provided by staff and management staff. Highly recommended. Visitors are always welcomed with care.
Reply from Ebenezer Azigwe, Home Manager at Kent HouseThank you for your kind feedback about Kent House. It's lovely to hear that you've been pleased with the care and support provided by both the staff and management team.

We're especially glad that you feel welcomed when visiting. Creating a warm and supportive environment for residents and their loved ones is very important to us.

Thank you again for your recommendation and for taking the time to share your experience.

Best wishes,
Ebe
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Review of

Hillside Nursing Home

from Stefan T (Son-in-law of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in for a couple of weeks now, and our first impression is one of a friendly caring environment. The office team as well as the HCAs have looked after her, and if needed ensured that she is safe, at the same time saying no when necessary. Mum is very independently minded and appears to be
settling in nicely.
Reply from Maribelle Law, Home Manager at Hillside Nursing HomeThank you for taking the time to share your first impressions of Hillside Nursing Home. It's lovely to hear that your mum has been settling in well and that the home has felt friendly and caring from the start. We're also incredibly pleased that both the office team and care staff have been able to support her while also respecting her independence. Finding that balance is so important, especially when adjusting to a new environment.

Your feedback means a lot to the whole team. Thank you again for sharing your experience.

Best wishes,
Maribelle
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Review of

Baugh House

from L R (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum
Was in hospital for three months and she did not want too go in too a care home she was very unhappy she arrived in Friday confused and with in 24 hours she has been treated with the up most respect seeing her managing too eat and drink independently clean and dressed smiling the team have made
her very comfortable and happy with in 5 days she is thriving they have helped me as well feel
Welcome
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for sharing your experience. We know moving into a care home after spending a while in hospital can feel like a big and worrying change, so it's really lovely to hear how quickly your mum has settled in.
Seeing her comfortable, smiling and regaining her independence with eating and drinking must mean so much. We're so pleased our team have been able to support her with such kindness and respect during those first few days. It's also wonderful to hear that you've felt welcomed and supported too. Your feedback will mean a great deal to everyone at Baugh House.
Thank you again for taking the time to write such kind words.
Best wishes,
Alejandro
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Review of

Baugh House

from Susan J (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big 'Thank you' to the entertainment team for making Mum's birthday so special today.
All the staff go out of their way to help & look after Mum, who can sometimes be difficult. They have all taken the time to get to know her and understand her needs.
Reply from Alejandro Cardero Reytor, Home Manager at Baugh HouseThank you for taking the time to share this lovely feedback. We're so pleased to hear that your mum's birthday was made special by the activities team, and that it was a memorable day for her. It also means a great deal to know that you can tell our team have taken the time to get to know your mum and understand her needs. Providing that kind of thoughtful, personalised care is so important to us.
Your kind words will be shared with the whole team at Baugh House. Thank you again for your appreciation.
Best wishes,
Alejandro
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Awards / Recognitions (11)

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