Aria Care | 65 Care Homes

Review of
Kippingtons Nursing Home
from Doris C (Sister of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

From the moment we walked into reception and were given directions to find my sister (room 20). We were greeted by smiling and happy staff. My sister's room was spacious and with many personal items. Lots of family photographs. Every area was spotlessly clean. My sister seems happy and contented, she's

93 and recently became a resident.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Kippingtons Nursing HomeThanks so much for this lovely review! We really appreciate you taking the time to share how happy you are with the care your sister is receiving in our home. It's particularly lovely to hear about how happy and friendly you find the staff, and how you find the home to be spotlessly clean. It's a pleasure to have your sister with us.

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Review of
Southlands Place
from Julia A (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

I would like to thank the wonderful team on the ground floor for their superb care of my mother. At a recent hospital appointment the consultant was very impressed by the comprehensive notes and information I was given to take to the appointment by the team. It appears this is not what they normally

see, but it is standard practice for Southlands Place. The consultant also commented on how well cared for her skin is. "You are somewhere very special" were his words to her. We know that. My mother is cared for so well and not just physically as her emotional wellbeing is just as important to them.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Southlands PlaceThank you so much for your kind words! This lovely review really means so much to our whole team. It's great to hear how impressed the consultant was with the care your mother is receiving, especially her skin. If there's ever anything more we can do for you or for her, please don't hesitate to ask!

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Review of
Kings Lodge
from Leigh B (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

The King's Lodge staff gave excellent care and support to my mother over the last year.
All staff involved in the home were very generous with their time and support and would go over and above what was required to give residents a safe and caring environment. The activities team went to a great

deal of effort to ensure the residents were provided with a variety of fun events.
Mum was supported by an excellent nursing team and warm and empathetic leadership by Sajila, home Manager.
Every single member of staff worked incredibly hard to provide Mum with the best experience possible at the end of her life. Thank you.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Kings LodgeThanks so much for taking the time to write us this review. We're very sorry for your loss, though it means so much to the whole team to hear how happy you were with the care your mum received at King's Lodge. It's particularly special to hear you felt the team went above and beyond to create a caring environment for residents. Thank you.

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Review of
Kippingtons Nursing Home
from C T (Wife of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

The care and attention given to my husband is excellent. He is treated with dignity and compassion. I have nothing but praise for all the staff. They have become a part of my extended family and treat me with the same respect. I am pleased I did my research to find such a caring environment.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Kippingtons Nursing HomeThank you so much for your kind words! We really appreciate you taking the time to review us. It's great to hear you're so happy with the care your husband is receiving, and that you feel he is treated with dignity and compassion. If we can ever do anything more to support you or him, please just ask.

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Review of
Heffle Court
from C W (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

My dad has been a resident of Heffle Court for 11 months now. Since our first meeting, Dad has been treated and cared for with dignity, love and respect. We have been kept well informed of any issues concerning Dad's health and mental and physical well-being. The staff caring for Dad are truly wonderful

people, and Dad trusts them with his personal care. I really feel our family and the staff at Heffle are a team who want to make sure Dad has the very best care.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Heffle CourtThanks so much for taking the time to write us this lovely review! Your kind words mean so much to the whole team. It's a pleasure to care for your Dad, and great to hear you feel he's being looked after with dignity. If there's ever anything more we can do to support him or you, please don't hesitate to ask!

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Review of
L'Hermitage Care Centre
from Gillian S (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

While the decision to move Mum into a care home was hard and extremely emotional, we can't believe how professional, empathetic and kind the whole team have been during the process of settling Mum in. We are lucky to be able to visit regularly, and it is like visiting an extended family. Mum is safe,

secure, well cared for, stimulated and respected. The staff are very communicative, keeping me up to date with any issues that may arise. They are kind, thoughtful, attentive and extremely professional. L'Hermitage has exceeded all our expectations, and we are very grateful.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at L'Hermitage Care CentreThank you so much for your kind words! This lovely review means so much to the whole team. It's great to hear how happy you are with the care 'your mum is receiving, and particularly lovely to know that visiting the home feels like visiting an extended family. If there's ever anything more we can do to support your mum, please just ask!

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Review of
Galsworthy House Nursing Home
from Susan M (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

As a daughter of a resident, I can't praise Glasworthy Care Home highly enough. The staff are compassionate, respectful + truly care about residents as individuals. My mum is treated with dignity, warmth and kindness. The home is calm. clean + welcoming. Knowing my mum is so well cared for gives me

complete peace of mind. I would recommend Glasworthy to other families.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Galsworthy House Nursing HomeWhat a brilliant review - thank you so much! Your kind words mean a lot to all of us here at Galsworthy. It's a pleasure to care for your mum, and we're delighted to hear that knowing she's well cared for has given you peace of mind. If there's ever anything more we can do to support her or you, please don't hesitate to ask.

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Review of
Oaklands House Care Centre
from Julie A (Daughter-in-law of Resident) published on 18 February 2026 Submitted via Postal Card • Report

Overall Experience

My mum in law was sent to Oaklands House Care Centre prior to a permanent plan after a hospital admission. On leaving hospital she used the toilet with help and wore incontinence pads for 'accidents'. Our experience here was not the best. She was left in bed as they didn't have enough chairs for her

to be taken downstairs - even though she could go in a wheelchair & sit at the table, most of the time. When she was in bed she was not dressed and on one occasion - in a wet bed. Now she has moved to a new home she is almost back to the level she was when she left hospital & has her dignity back.

Reply from Rhiannon Freeman-Gray, Divisional Marketing Manager at Oaklands House Care CentreThank you for taking the time to share your feedback. At Oaklands, we pride ourselves on providing a high standard of care and a positive experience for all our residents. We're sorry to hear that, on this occasion, your experience did not reflect that. We would be grateful if you could contact us directly at manager.oaklands@ariacare.co.uk so that we can learn more about your experience and ensure we continue delivering the very best care for our residents.

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Review of
Oaken Holt Nursing and Residential Home
from M C (Daughter of Resident) published on 18 February 2026 Submitted via Website • Report

Overall Experience

My mother lives at Oaken Holt Care Home
It is set in an amazing location with spacious rooms with a beautiful view some with direct access to the garden and would suit those residents looking for a more countryside location. The carers are very kind and caring to the residents. The whole team provide

a homely environment for the residents and my mother enjoys living here. It is also reassuring that there are nurses on site every day. The team have also been very supportive of the families. The food is very good. The permanent staff are very good but sometimes there are agency staff and a little lack of continuity. The activities I am not so sure because my mother is not interested in them but this is not the fault of the care home.

Reply from Stuart Lamacraft, on behalf of the team at Oaken Holt Nursing and Residential HomeThank you for your thoughtful feedback. We're so pleased your mother is happy at Oaken Holt and that you value the caring team, beautiful setting and nursing support. We appreciate your comments about staffing continuity and will continue striving to provide the best possible experience for residents and families.

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Review of
Scoonie House
from Alan R (Son of Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

Most things are very good. The only complaint I have heard from a few of the residents is that the quality of the food and the variety is not very good.

Reply from Stuart Lamacraft, on behalf of the team at Scoonie HouseThank you for your feedback. We're pleased to hear that most aspects have been positive, and we appreciate you sharing the comments regarding food quality and variety. We take all feedback seriously and will review this with our catering team to ensure we continue to meet residents' preferences and expectations.

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Review of
Denham Manor
from Julia D (Friend of Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

Our experience of Denham Manor has been exemplary. The next of kin of our friend lives in New Zealand so our family has been involved with our 104-year-old friend for the three years she has been a resident. I would recommend Denham Manor to anyone considering nursing care for a relative/friend.

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Review of
Coppice Lea
from G H (Son of Resident) published on 17 February 2026 Submitted via Postal Card • Report

Overall Experience

The staff are always very welcomin and friendly. The rooms are always clean and tidy. My mothers clothes are regularly washed but best not to bring woollen items because they tend to shrink! Overall very pleased.

Reply from Stuart Lamacraft, on behalf of the team at Coppice LeaThank you for your kind feedback. We're so pleased to hear you find the team welcoming and the home clean and tidy. We appreciate your comments regarding laundry and will keep this in mind. Thank you for your support.

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Review of
Coppice Lea
from Lin H (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report

Overall Experience

We the family would like to express our thanks and gratitude for looking after our dear mum who was a resident for nearly seven years, the staff were attentive and friendly, mum was always clean , enjoyed her meals and was well looked after , thanks so much!

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Review of
Mount Pleasant Care Home
from Suzanne H (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Mount Pleasant for the last eighteen months, during which time she has thrived and has a wonderful quality of life. She is looked after so well and adores all the staff. She enjoys the activities, especially spending time with the children from the local nursery and the

Christmas Party. Any medical issues are dealt with promptly, as are any personal issues, and it is always evident how much the staff care for her and show respect, dignity and affection at all times. It is very reassuring to know she is safe and looked after to the highest standard.

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Review of
Miranda House
from P H (Wife of Resident) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

The management and staff are a great bunch. They are kind, caring and helpful, always ready to answer questions you have. They have enormous patience with the client, and Miranda House has a happy atmosphere. There is a weekly activity sheet which has something for everyone. Music is played in the garden

room for clients to sit and listen, and also watch the birds and an odd squirrel running around. I wish I had known about Miranda House when my husband first had to go into care.

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Review of
Southborough Nursing Home
from Z B (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

The staff at Southborough have been nothing short of amazing. Mum arrived very distressed, not eating and struggling with her dementia diagnosis. Since arriving, she is a different person. Happy, engaging and eating- the best she has been. Staff are kind, caring and compassionate and go above and beyond.

Thank you!

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Review of
Scoonie House
from Alice M (Friend of Resident) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

When you arrive the staff are always very friendly and pleased to see you. My friend is very happy here and pleased with the activities as she is in a wheelchair they also do things with her. The home is very clean and the room are fine. They residents also go shopping and out to the shops.

Reply from Stuart Lamacraft, on behalf of the team at Scoonie HouseThank you for your lovely feedback. We're so pleased to hear your friend is happy, enjoys the activities, and feels included. It's wonderful to know you find the home clean and the team friendly and welcoming. We truly appreciate you taking the time to share your experience.

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Review of
Scoonie House
from Joan B (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

My mum has settled in very well since coming to stay in the home. The staff at the home all so friendly and approachable. They are always so willing to help my mum. Nothing is ever too much hassle. With mum's visitors as well as mum. The home is so good for activities and including everyone.

Reply from Stuart Lamacraft, on behalf of the team at Scoonie HouseThank you for your kind review. We're delighted to hear that your mum has settled in so well and that you've found the team friendly, approachable and always willing to help. It's wonderful to know she's enjoying the activities and feeling included. We truly appreciate you taking the time to share your experience.

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Review of
Scoonie House
from Margaret H (Friend of Resident) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

Accommodation very comfortable. Helpful and friendly staff. More than adequate food portions. Occasional irregularities in laundry system! Entertainments and outings - very good. Communal spaces- always tidy and clean.

Reply from Stuart Lamacraft, on behalf of the team at Scoonie HouseThank you for your lovely feedback. We're so pleased to hear that you find the accommodation comfortable, enjoy the activities and outings, and feel well supported by our friendly team. We also appreciate your comments regarding the laundry and will continue to review this area to ensure the best possible service. Thank you for taking the time to share your experience.

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Review of
Forth Bay Nursing Home
from Alan T (Son of Resident) published on 13 February 2026 Submitted via Postal Card • Report

Overall Experience

My mother has been in Forth Bay Nursing Home for over a year. The building has a pleasant exterior appearance, and my mother's room is very comfortable. All staff members of every grade are very friendly. The carers and head nurses on Cramon Ward look after my mother really well and are genuinely affectionate

towards her. Although bed bound my mother is well looked after and has a good quality of life. I visit mum almost every day. It's a pleasant experience all round.

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Care Homes Owned by Aria Care

Aria Care Locations (65)

Aria Care Reviews (5277)

Kippingtons Nursing Home

Southlands Place

Kings Lodge

Kippingtons Nursing Home

Heffle Court

L'Hermitage Care Centre

Galsworthy House Nursing Home

Oaklands House Care Centre

Oaken Holt Nursing and Residential Home

Scoonie House

Denham Manor

Coppice Lea

Coppice Lea

Mount Pleasant Care Home

Miranda House

Southborough Nursing Home

Scoonie House

Scoonie House

Scoonie House

Forth Bay Nursing Home

Awards / Recognitions (2)

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